Compare Loop CXM (by Benbria) vs Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions)

Benbria

Loop CXM (by Benbria)

1 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews

Compare Loop CXM (by Benbria) vs Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions)

Guest Survey Software vendor comparison between Loop CXM (by Benbria) vs Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions). Find out which Guest Survey Software is right for you based on realtime data from 261 verified hotelier reviews across 38 countries.

Benbria

Benbria

Ranked 13 (out of 25)

4.5
1 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

83 HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews

AI Review Assistant (by MARA Solutions)

207 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Reputation Manager (by Customer Alliance)

94%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

Loop CXM (by Benbria)

4

Reputation Manager (by Customer Alliance)

4.7

AI Review Assistant (by MARA Solutions)

4.9
ROI

Loop CXM (by Benbria)

4

Reputation Manager (by Customer Alliance)

4.4

AI Review Assistant (by MARA Solutions)

4.6
Implementation

Loop CXM (by Benbria)

Not enough data available

Reputation Manager (by Customer Alliance)

4.8

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Reputation Manager (by Customer Alliance)

AI Review Assistant (by MARA Solutions)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

SMS text messaging

Case Management

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Customer Alliance
vs.
MARA Solutions

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients
-
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Benbria
vs.
Customer Alliance
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
References
-
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)