Compare Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management)

Benbria

Loop CXM (by Benbria)

1 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

Compare Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management)

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management). Find out which Guest Surveys & Feedback is right for you based on realtime data from 85 verified hotelier reviews across 20 countries.

Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Guest Feedback (by Customer Alliance)

94%

Flexkeeping (Glitch Management)

99%
Ease of Use

Loop CXM (by Benbria)

4

Guest Feedback (by Customer Alliance)

4.7

Flexkeeping (Glitch Management)

5
ROI

Loop CXM (by Benbria)

4

Guest Feedback (by Customer Alliance)

4.4

Flexkeeping (Glitch Management)

4.8
Implementation

Loop CXM (by Benbria)

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Flexkeeping (Glitch Management)

4.9
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Guest Feedback (by Customer Alliance)

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Customer Alliance
vs.
Flexkeeping

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Benbria
vs.
Customer Alliance
vs.
Flexkeeping
1-click quote request

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Amazing company

GM
References
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots
Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
View all integrations (10)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)
View all integrations (18)
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