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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Monscierge (Connect Signage)
4.6 (234 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monscierge (Connect Signage)
Ranked 1 (out of 17) in Digital Signage & Lobby Technology
Monscierge Digital Signage: Captivate, Connect, and Engage Guests Anywhere.
93% recommended by 325 hotels
More than 50% of Monscierge’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Monscierge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Monscierge's comprehensive digital signage and information platform for guest interactions. They appreciate features such as up-to-date flight and weather information, easy event promotion, and digital concierge services that reduce front desk traffic and improve guest satisfaction. However, there are occasional complaints about outdated hardware, software glitches, and slow internet connectivity which can affect performance. The system helps increase efficiency by cutting down guest inquiries and offers customization options for branding and advertising. Support staff, especially Marcos, received positive feedback for quick and effective assistance, enhancing overall user experience. The tool helps hotels to streamline operations, improve guest experiences, and potentially boost revenue through targeted promotions.
What Types of Hotels Monscierge is Popular For
Size
35 | X-Small (1-9 room)
109 | Small (10-49 room)
82 | Mid-Sized (50-99 room)
237 | Large (100-499 room)
22 | X-Large (500+ room)
Country
348 | United States
28 | United Kingdom
17 | Germany
11 | United Arab Emirates
9 | Mexico
9 | India
6 | Canada
6 | Australia
5 | Spain
5 | Virgin Islands, U.S.
4 | Switzerland
4 | Belgium
3 | Andorra
3 | Costa Rica
3 | Austria
3 | Italy
3 | Portugal
2 | France
1 | Serbia
1 | Peru
1 | Bahamas
1 | Bulgaria
1 | China
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Jordan
1 | Hungary
1 | Singapore
1 | Vietnam
Type
228 | Boutique Hotels
225 | Branded Hotels
220 | Bed & Breakfast & Inns
160 | Resorts
143 | City Center Hotels
138 | Airport/Conference Hotels
122 | Limited Service & Budget Hotels
100 | Luxury Hotels
88 | Vacation Rentals & Villas
36 | Extended Stay & Serviced Apartments
22 | Casinos
12 | Motels
9 | RV Parks & Campgrounds
8 | Hostels
Region
363 | North America
77 | Europe
13 | Asia Pacific
12 | Middle East
6 | Oceania
6 | Central America
4 | South America
1 | Africa
Category
302 | Staff Collaboration Tools
275 | Guest Messaging Software
251 | Hospitality TV
234 | Digital Signage & Lobby Technology
Didn’t find what you were looking for?
What is Monscierge?
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Monscierge (Connect Signage) is a powerful digital signage and information platform tailored for the hospitality industry. Designed to enhance guest interactions, this software provides dynamic tools such as real-time flight and weather information, and digital concierge services. It helps hotels efficiently promote events, reducing front desk traffic and boosting guest satisfaction. The system also offers robust customization options for branding and advertising, allowing properties to increase revenue through targeted promotions. By streamlining operations, Connect Signage helps hoteliers improve guest experiences and operational efficiency, making it an invaluable addition to any modern property management strategy.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Monscierge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Monscierge Reviews Analyzed: 234
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Monscierge Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Monscierge
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Monscierge's Provided Description:
"Monscierge Digital Signage Platform is an all-in-one solution for hotels, offering interactive lobby screens, digital marketing displays, F&B menus, and meeting room signage that enhance guest engagement and streamline information sharing. This platform integrates with popular event management applications, such as Delphi, CVENT, and others, enabling hoteliers to showcase real-time updates, promotions, and menus, while also providing meeting room details from a unified system. With Monscierge, you can transform your spaces into vibrant hubs of information, increase upsell opportunities, and create a seamless guest experience throughout your property."
FAQs
Capabilities
Monscierge doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Functionality
4/5 features
Registration & Check-in
4/5 features
Monscierge Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge (Connect Signage) is the #3 most trending product in the Digital Signage & Lobby Technology category (out of 17) and the #282 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Monscierge Pricing
Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Monscierge to Top Alternatives
Provide guests with a smooth, easy check-in followed by an in-room experience with an at-home feel thanks to integrated control of our Hospitality TVs.
Want to find out if Monscierge is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Seamless setup from an empty slate to the perfect Information Center.
MIS Specialist from 200 to 499 room Branded Hotel in Pasco (United States)
Verified
4 years ago
Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.
United States
United States
MIS Specialist
Large Hotel
10
Monscierge Training.
Reservations Supervisor from 100 to 199 room Bed & Breakfast & Inn in Anaheim (United States)
Verified
4 years ago
The different features that the system offers. For example the weather, flights arrival and departure information, local attractions in the area and adding hotel events.
United States
United States
Reservations Supervisor
Large Hotel
10
Excellent and Fast!
Director of Sales and Marketing from 100 to 199 room Bed & Breakfast & Inn in Amritsar (India)
Verified
4 years ago
I needed a quick rundown tutorial on how to update our lobby banners and sponsorship ad space. Marcos was very quick and helpful. Great job!!
India
India
Director of Sales and Marketing
Large Hotel
10
Top notch Customer Support team!
Technology - Business Systems from 500+ room Branded Hotel in LasVegas (United States)
Verified
4 years ago
The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!
United States
United States
Technology - Business Systems
X-Large Hotel
10
Exceptional Support and Service!
Sales Coordinator from 200 to 499 room Branded Hotel in Tempe (United States)
Verified
4 years ago
The team at Monscierge are so helpful and friendly. Marcus has gone above and beyond to assist me with all of my questions and needs.
United States
United States
Sales Coordinator
Large Hotel
10
Excellent customer care.
Maintenance Manager from 75-99 room Bed & Breakfast & Inn in Coventry (United Kingdom)
Verified
4 years ago
Clear instruction on trouble shooting when having a telephone conversation with the team. They are prompt to answer questions when we have issues.
United Kingdom
United Kingdom
Maintenance Manager
Mid-Sized Hotel
10
Knowledgeable and Excellent!
Audio Visual Technician from 200 to 499 room Boutique in Indianapolis (United States)
Verified
4 years ago
Marcos was very helpful in restoring our digital signage at The Alexander hotel and making out space look professional again.
United States
United States
Audio Visual Technician
Large Hotel
10
Training.
Director of Sales from 200 to 499 room Branded Hotel in Tempe (United States)
Verified
4 years ago
Reader board and meeting room signage. Allows the guests to easily check to see what events are happening on property and locate the conference rooms by looking at the tablets or the reader board.
United States
United States
Director of Sales
Large Hotel
10
Great Experience all around
Owner from 5 to 9 room Bed & Breakfast & Inn in Ogunquit (United States)
Verified
4 years ago
Ease of use. Very helpful support staff. Responsive to every request. Our Apple TV's work perfectly and easily maintained with Monscierge's support.
United States
United States
Owner
X-Small Hotel
10
Fast Tech Support
Banquet Captain from 50-74 room Bed & Breakfast & Inn in Springfield (United States)
Verified
4 years ago
Up to date info
Cuts down on the amount of questions guests ask when they can just get the information off the board
United States
United States
Banquet Captain
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Showing all answers to: "What does this product or service do well?"
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
The Monscierge platform provides a consumer hospitality native application experience for our members/owners and guests. Provides for effective communication over data to our hospitality team members.
The concierge signage and their related mobile application played a staring role in helping to deliver our global mobile information strategy. Collectively we pushed the limits of creativity by integrating their product into the companies core infrastructure.
Monscierge as a provider is unique to others by how truly collaborative their process is. Their teams are open to talking through our business requirements, as well as the property needs might be - and then they take this and work with the properties directly to deliver the solution that meets those requirements. It changes the way we think about operations and helps us create unique experiences that weren’t available before working with Monscierge.
The team at Monscierge are great at understanding the clients needs. Their technology platform allows Monscierge to provide the best product to the guests at the properties.They have the experience and the Knowledge to implement the right solutions. It has been a pleasure working with them over the past three years.
Question:
What differentiates this product or service from the competition?
Answer:
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Showing all answers to: "What differentiates this product or service from the competition?"
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
I feel the Monscierge products, team, and platform stand out and differentiate themselves with their:
1. Ease of deployment
2. Flexibility
3. Content augmentation
4. With their managed services
Monscierge was always willing to find a way to adapt to the unique needs of the organization. They were great business partners who brought creative ideas and solutions to ensure they were helping us to meet the global hospitality technology requirements.
Many providers will speak about being a single provider for various technologies but not have the product to back it up, and then they are not able to go back to create a new foundation. Monscierge's platform was developed purposefully and well thought out from the beginning - and they can deliver several products that all work together to create a complete guest journey that includes staff communication and accountability.
They have an amazing team that designs the solution always with the client in mind. The Monscierge Team is Exceptional they go above and beyond what the clients expect! They are always improving the experience for the guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
One piece of advice I would say to other hoteliers looking to go with a company like Monscierge and all of the product offerings is to first understand all the integrations and services you will need.
First I would the hotelier needs to fully understand their own needs and what they are trying to accomplish. I've seen too often companies not having a clear vision of what they want a product to do.
With some of the unique technology we believe that with a few minor updates this will allow our hotels to replace cable. This would really expand the solution they already our working towards for in-room entertainment.
Schedule a meeting with the Monscierge Team and invite them to your property. You will be amaze about the amount of knowledge and experience they have working in the Hospitality Market. They provide the best solution in the industry.
Recommended by
Laurent Idrac
COO
@
Hapi - Data Travel, LLC
Keith Marcos
VP Application Development
@
Diamond Resorts International
Brian Garavuso
Hospitality CIO
@
GAR8 Investments
John Edwards
CIO
@
Red Lion Hotels Company
Marisol Casablanca
Sales Manager, IT Solutions
@
Corserva
Laurent Idrac
COO
@
Hapi - Data Travel, LLC
Keith Marcos
VP Application Development
@
Diamond Resorts International
Brian Garavuso
Hospitality CIO
@
GAR8 Investments
John Edwards
CIO
@
Red Lion Hotels Company
Marisol Casablanca
Sales Manager, IT Solutions
@
Corserva
Are you a consultant or vendor that recommends Monscierge?
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Support
Verified Support
Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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