Compare TrustYou (Guest Surveys) vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)
Guest Surveys & Feedback vendor comparison between TrustYou (Guest Surveys) vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 350 verified hotelier reviews across 77 countries.
TrustYou
Ranked 2 (out of 25)
Customer Alliance
Ranked 3 (out of 25)
Benbria
Ranked 14 (out of 25)
Ratings Summary
TrustYou (Guest Surveys)
93
Guest Feedback (by Customer Alliance)
88
Loop CXM (by Benbria)
unranked
TrustYou (Guest Surveys)
284 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsLoop CXM (by Benbria)
1 verified reviewsTrustYou (Guest Surveys)
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
TrustYou (Guest Surveys)
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
TrustYou (Guest Surveys)
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
TrustYou (Guest Surveys)
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
Not enough data available
TrustYou (Guest Surveys)
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
Loop CXM (by Benbria)
Verified Customer Support
TrustYou (Guest Surveys)
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
TrustYou (Guest Surveys)
Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
TrustYou (Guest Surveys)
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
TrustYou (Guest Surveys)
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
TrustYou (Guest Surveys)
It is a very valuable tool for our hotel
GM from Puerto Varas (Chile)Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Positive Review
TrustYou (Guest Surveys)
TrustYou is a good tool
General ManagerGuest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Critical
TrustYou (Guest Surveys)
The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way
DirectorGuest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingReferences
TrustYou (Guest Surveys)
Shanna Davis
Marketing Manager Ayres Hotels
Marketing Manager Ayres Hotels
Selim Imre
Rooms Division Manager Aska Hotels Baran
Rooms Division Manager Aska Hotels Baran
Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station
Managing Director MEININGER Hotel Berlin Central Station
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any references available
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General Info
Screenshots
Integrations
TrustYou (Guest Surveys)
Property Management Systems (24)
Booking Engine (13)
Hotel Management Software (13)
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Recent Company Updates
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Recent Articles