Hotbot

Ranked 6 (out of 41) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Service for selling hotel services online

Ratings Snapshot

Certificate of Excellence
Read 9 reviews
100%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotbot has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #6 out of 41 in Mobile Ordering & Room Service

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

Hotbot.ai’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Hotbot Overview

Top Alternative: Bbot Smart Ordering

Hotbot Overview

Hotbot.ai is a service for selling hotel services online and a chatbot that is able to answer most of your guests' questions. We utilize all the points of communication with the guest in order to effectively promote and sell your additional services.

About Hotbot.ai

Founded in 2019 | Headquarters in Miami United States | 16 employees

Hotbot – Service for selling hotel services online

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Housekeeping Software
Browse integrations (6 verified)

Pros & Cons

Like 100% recommend

Director of sales & marketing

Simple and intuitive interface for guests, quick online ordering and payment, the ability to collect statistics on guests and positions.

F&B Director

The guest sees what he wants to order. Visualization of dishes using photos . Fast takinf the few orders in one moments.

Front Office Manager

Great service that helps you to have a dialog with the guest regarding additional services of the hotel. It is a very comfortable communication with the guest.

Manager

The program works great, constantly evolving. Hot Bot representatives themselves suggest regularly introducing improvements to our sales, so there are no such ideas yet.

General Manager

To expand role on diverse marketsConnectivity to Int PMSPayments for alco through PayPal. Targeting PR tools and strategy integration to Web pages with Int Brands

Front Office Manager

Sometimes the sound signal of the new order is not running properly, so we heve a delay with the delivery.

Read Reviews

Expert Q&A and Partner Recommendations

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Hotbot.ai hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Active Markets

MARKETS SERVED
  • Africa
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Russian Federation
  • Spain
  • Mexico

9 Verified Hotbot.ai Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 79% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Mobile Ordering & Room Service providers. It is advised that you ask for recent references before proceeding.

June 29, 2022

Hotbot Review: A great online guest experience platform that helps you increase your revenue of additional services

Director of sales & marketing from Branded Hotels in Moskva (Russian Federation)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simple and intuitive interface for guests, quick online ordering and payment, the ability to collect statistics on guests and positions.

What do you dislike or think could be improved?

Integration with Bitrix 24. Possibility of online booking through the platform . Everything else is great and we love it.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

June 03, 2022

Hotbot Review: Excellent service to increase revenue from sales of additional services

Manager from Resorts in Kazan (Russian Federation)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

First of all, we were looking for a service that allows us to answer numerous questions of the same type, but during testing we decided to open an online showcase with additional services. And guests have...

What do you dislike or think could be improved?

The program works great, constantly evolving. Hot Bot representatives themselves suggest regularly introducing improvements to our sales, so there are no such ideas yet.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 25, 2022

Hotbot Review: Excellent work result exceeding expectations

IT Manager from Branded Hotels in Moskva (Russian Federation)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Hotbot great helps connect us to our guests via online web app which is working awesome. The Room Service ordering feature, languages, chat features are what make Hotbot an instrumental tool for guests. G...

What do you dislike or think could be improved?

Honestly all of functions in Hotbot web apps are working perfect and so difficult to suppose what can be improved. Flexibility of business partnership is also good presented.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 25, 2022

Hotbot Review: Great tool to enhance in house sales and improve guest experience

General Manager from Resorts in Varaksino (Russian Federation)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Friendly interface, tailor made solutions offered by support team!

What do you dislike or think could be improved?

Integration with various platforms like ReviewPro, HotelKit, Opera PMS!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 24, 2022

Hotbot Review: HiTech company with open mindset

General Manager from Branded Hotels in Rostov (Russian Federation)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The efficiency and time response - high levelFlexibility in moderation and configuration vs Customer & Partner Journey Map 👌🏻Digitalization Look & Feel user friendly interface

What do you dislike or think could be improved?

To expand role on diverse marketsConnectivity to Int PMSPayments for alco through PayPal. Targeting PR tools and strategy integration to Web pages with Int Brands

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 24, 2022

Hotbot Review: Great service

Front Office Manager from Resorts in Adler (Russian Federation)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great service that helps you to have a dialog with the guest regarding additional services of the hotel. It is a very comfortable communication with the guest.

What do you dislike or think could be improved?

Sometimes the sound signal of the new order is not running properly, so we heve a delay with the delivery.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly service fee
Less than $1000/month
Commission or Revenue Share
% of ancillary upsell revenue

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