Effortless Housekeeping Management for Exceptional Guest Satisfaction

HKeeper Housekeeping

4.8 (37 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HKeeper Housekeeping

4.8 (37 REVIEWS)

Ranked 7 (out of 34) in Housekeeping Software

The First AI - powered hotel management platform

Bell avatar Bell - AI powered product analyst

I analyzed all of HKeeper’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like HKeeper for its efficiency in managing hotel operations, reducing staffing costs, and enhancing guest services. The software's strengths in real-time inventory tracking, task automation, and staff communication lead to increased productivity and better resource management. It also centralizes operations, facilitating easier audits and reporting. However, some users report issues with color themes, task categorization, and accurate reporting of housekeeping tasks.

Support

Supportive

Hoteliers often praise HKeeper's Housekeeping Software for its exemplary customer support. They highlight the accessibility of support through various channels like chat, phone, or email, ensuring users can reach out effortlessly. Additionally, hoteliers appreciate the promptness in addressing issues, indicating a high level of responsiveness from the support team. The support staff is also noted for their extensive knowledge and effectiveness, enhancing the user experience. Moreover, the support team plays a crucial role during the onboarding process, simplifying setup and training for new users. The availability of comprehensive resources, including FAQs, tutorials, and documentation, further assists users, making support a strong point of the HKeeper system.

Hotelmamager

13 months ago

Verified

... Our housekeeping was always confused with the amount of the guests. In the task with end cleaning was always shown how many people already have been inside. That's totally confusing and absolutely ...

See full review

Hotel director

12 months ago

Verified

... Helpful Facility system ...

See full review

Hotel Director

11 months ago

Verified

... I really like that I can setup a lot of planners that allow me to fully schedule the working day of my team. ...

See full review

Receptionist

11 months ago

Verified

... As a fom from my hotel I am able to control time management of my colleagues and always prepare anything for my hotel Director, Ms. Katerina. ...

See full review

Automation

Streamlined

Hoteliers often appreciate HKeeper's Housekeeping Software for its automation capabilities, noting that it significantly enhances workflow efficiency by reducing manual tasks and errors. The system's automated processes are highlighted as intuitive and easy to use, helping streamline operations by effectively handling repetitive tasks. This allows staff to focus on more critical responsibilities without compromising on quality. Furthermore, hoteliers find the AI features, such as predictive analytics, to be valuable additions that not only support decision-making but also improve overall efficiency and productivity in housekeeping operations.

Hotelmamager

13 months ago

Verified

... It makes generally the schedule of housekeeping easier because the tasks are created automatically. It saves lot of time and work. But you can't trust the software 100%. Controlling of all created ...

See full review

Hotel Director

11 months ago

Verified

... I would really like to have multiple people as responsible for cetain tasks, especially for maintanance, however other than that there is nothing. ...

See full review

Value

Balanced

Hoteliers often recognize the excellent value of HKeeper's Housekeeping Software, describing it as a 'goldmine' due to its ease of use and accessibility for various reporting needs. Users highlight the software's effectiveness in supporting monthly audits and budget management, which indicates a strong return on investment. The value is further accentuated by its perceived ability to streamline processes, offering significant benefits for the associated cost.

Hotelmamager

13 months ago

Verified

... Our housekeeping was always confused with the amount of the guests. In the task with end cleaning was always shown how many people already have been inside. That's totally confusing and absolutely ...

See full review

Hotel director

12 months ago

Verified

... Helpful Facility system ...

See full review

Hotel director

12 months ago

Verified

... Facility goldmine ...

See full review

Functionality

Balanced

Hoteliers often appreciate HKeeper Housekeeping's software functionality for its ability to quickly access personal daily, weekly, and monthly data. Users find it invaluable for generating reports needed for audits with CEOs and budgeting. However, some suggest improvements such as the ability to add multiple inventory items at once and the capability to assign multiple people to tasks, particularly for maintenance. Despite these suggestions, users express satisfaction with the current features, like the scheduling planners that help organize team workflows effectively.

Hotelmamager

13 months ago

Verified

... Good software with small mistakes ...

See full review

Hotel director

12 months ago

Verified

... What I really like about Hkeeper is that is allows me to check on my personal daily/weekly and monthly in an instant. ...

See full review

Hotel director

12 months ago

Verified

... The best thing about this software is how easy and accessible it is for me to check all of the report that I need to my monthly audit with CEO and budget. ...

See full review

Hotel Director

11 months ago

Verified

... I really like that I can setup a lot of planners that allow me to fully schedule the working day of my team. ...

See full review

User Interface

Intuitive

Hoteliers often appreciate the user interface of HKeeper’s Housekeeping Software for its clarity of information, as it effectively presents data, graphs, and key details. They note the software's ease of navigation, with features and menus being straightforward to find and use. However, some feedback indicates a desire for improved customizability, particularly in terms of adding more color themes to accommodate colorblind users and personal preferences. Additionally, while the interface is generally responsive, improving mobile compatibility could further enhance the user experience for mobile app users, ensuring that it aligns with the needs of a diverse range of users.

Hotelmamager

13 months ago

Verified

... Our housekeeping was always confused with the amount of the guests. In the task with end cleaning was always shown how many people already have been inside. That's totally confusing and absolutely ...

See full review

Hotel director

12 months ago

Verified

... There could be more color themes added to hkeeper, that would be very helpful. Other than that I do not think there is much to improve on. ...

See full review

Receptionist

11 months ago

Verified

... I do not think there is anything that I would improve other than being able to change color theme on mobile app as some of my colleagues are colorblind. But we always manage, so it is not a problem. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Task Automation
Customer Satisfaction and Continuous Improvement
Inter-departmental Communication
Housekeeping Reporting and Task Categorization
Mobile Accessibility & Usability
Custom Reports and Analytics
Guest Request Management
Training and Onboarding
Real-time Inventory Management
Outsourcing Module

What Types of Hotels HKeeper is Popular For

Size

1 | X-Small (1-9 room)

7 | Small (10-24 room)

11 | Medium (25-74 room)

14 | Large (75-199 room)

4 | X-Large (200+ room)

Country

8 | Czech Republic

6 | Russian Federation

5 | Azerbaijan

4 | United States of America

4 | Australia

2 | Germany

2 | Croatia

1 | Lithuania

Type

16 | City Center Hotels

16 | Luxury Hotels

11 | Limited Service & Budget Hotels

10 | Branded Hotels

10 | Extended Stay & Serviced Apartments

10 | Resorts

9 | Bed & Breakfast & Inns

4 | Boutiques

4 | Airport/Conference Hotels

1 | Casinos

1 | Hostels

1 | Motels

Region

19 | Europe

5 | Asia Pacific

4 | North America

4 | Oceania

Category

37 | Housekeeping Software

What is HKeeper?

Founded in 2024 | Headquarters in Celebration (United States) | 7 employees
HKeeper Housekeeping is a sophisticated housekeeping and property management system designed to streamline and automate hotel operations. The platform excels in managing hotel housekeeping tasks by efficiently assigning, monitoring, and prioritizing these tasks throughout guests' entire booking periods. One of its key features is real-time inventory tracking and task automation, which significantly reduces staffing costs and enhances guest services. Hoteliers appreciate HKeeper for its capability to centralize operations, which simplifies audits and reporting. The system allows housekeeping managers and supervisors to use comprehensive notes and checklists as self-inspection tools, ensuring no steps are missed in the process. Additionally, the option to attach pictures and remarks to these checklists adds a layer of accountability and thoroughness. HKeeper's integration with Property Management Systems (PMS) is crucial for hotels aiming for real-time monitoring and management of room statuses (clean/dirty) and task workflows. This integration provides transparency and enables 24/7 oversight with individual performance metrics, helping to increase productivity and manage resources more effectively. For recurring tasks like deep cleaning, HKeeper offers a versatile Planner module. This feature allows for the creation of tasks scheduled on a daily, weekly, or monthly basis, ensuring that all maintenance activities are performed regularly and on time. Overall, HKeeper Housekeeping is an invaluable tool for hotels looking to enhance operational efficiency, reduce costs, and improve the quality of guest services.

HKeeper Housekeeping Alternatives

Not sure if HKeeper is right for your hotel? Here are similar Housekeeping Software vendors that could be a good fit for your hotel:

Capabilities

Automated Task Assignment for Entire Booking Period

Advanced Scheduling and Workload Planning

HKeeper Mobile App: Empower Your Team On-the-Go

HKeeper Remarks: Pictogram-Based Task Creation

HKeeper Concierge: Elevating Guest Experience and Hotel Reputation

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Digital Concierge: Elevate Guest Experiences with Effortless Personalization

Concierge Software
HKeeper Concierge takes guest service to the next level by seamlessly converting guest requests into actionable tasks. With just a few clicks, these tasks are automatically assigned to the appropriate staff, ensuring prompt and efficient service delivery. This streamlined process enhances guest satisfaction, fosters loyalty, and boosts your hotel's reputation on OTAs. Elevate your guest experience and set new standards of excellence in the competitive hospitality industry with HKeeper Concierge.

INCLUDED

HKeeper Messenger: Streamlined Internal Communication at Your Fingertips

Staff Collaboration Tools
HKeeper Messenger is your go-to solution for seamless internal communication with your team. With multilingual chat capabilities, it breaks down language barriers, ensuring clear and efficient communication between back-office and front-office staff. This user-friendly tool enhances teamwork, speeds up decision-making, and fosters collaboration across departments. Say goodbye to communication challenges and hello to smoother operations with HKeeper Messenger.

INCLUDED

HKeeper Guest Chat: Seamless Connection for Exceptional Hospitality

Guest Messaging Software

INCLUDED

Maintenance Made Easy: HKeeper Simplifies Your Property's Upkeep

Hotel Maintenance Software
Covering every nook and cranny, HKeeper Maintenance offers a seamless solution for property upkeep. By automating and streamlining tasks, it empowers your team to efficiently handle maintenance work, from attics to basements and everywhere in between. With HKeeper, you can optimize your property's maintenance processes, ensuring a consistently well-maintained environment for your guests. Bid farewell to manual hassles and embrace a more efficient, productive, and hassle-free maintenance workflow.

INCLUDED

HKeeper Cleaning Mobile App: The Ultimate Cleaning Companion

Cleaning & Operations
Say goodbye to manual task assignment and embrace the convenience of automation. Work on the go for a spotless environment anywhere, anytime. Simplify employee onboarding with digital checklists, ensuring a smooth start for new team members. Elevate your cleaning operations and maintain impeccable cleanliness with HKeeper Cleaning Mobile App.

INCLUDED

HKeeper: Enhancing Labor Management through Intelligent Scheduling

Scheduling & Workforce Management
In the world of hotel operations, scheduling and labor management can be a significant expense. That's where HKeeper Scheduler comes in. Our user-friendly interface puts the power of digital staff scheduling in your hands, aligning staff with demand effortlessly. What used to take managers and supervisors hours each week now requires just a few clicks daily. Make labor management efficient, reduce costs, and boost productivity with HKeeper Scheduler.

INCLUDED

HKeeper 360° Housekeeping Excellence: the Ultimate Solution

Housekeeping Software
Elevate your housekeeping operations with HKeeper. Our platform offers digital task assignments, real-time task updates, and photo verification of completed work, ensuring a well-coordinated and accountable team. Self-inspections via task checklists maintain high-quality standards, and our multilingual chat and pictogram options eliminate language barriers. You'll also benefit from linen and amenity auto counting, along with digital issue recording and reporting. Simplify management, enhance guest satisfaction, and optimize your housekeeping workflow with HKeeper.

INCLUDED

HKeeper Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HKeeper Housekeeping is the #10 most trending product in the Housekeeping Software category (out of 34) and the #570 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HKeeper’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HKeeper Pricing

Pricing Available By Request

HKeeper has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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HKeeper Reviews

Hotelier Rating

Excellent
35
Very Good
0
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (7)
  • Medium (11)
  • Large (14)
  • X-Large (4)

Country

  • Czech Republic
    Czech Republic
    (8)
  • Russian Federation
    Russian Federation
    (6)
  • Azerbaijan
    Azerbaijan
    (5)
  • United States of America
    United States of America
    (4)
  • Australia
    Australia
    (4)
  • Germany
    Germany
    (2)
  • Croatia
    Croatia
    (2)
  • Lithuania
    Lithuania
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (19)
  • Asia Pacific
    Asia Pacific
    (5)
  • Oceania
    Oceania
    (4)

Hoteliers say

Hoteliers like HKeeper for its efficiency in managing hotel operations, reducing staffing costs, and enhancing guest services. The software's strengths in real-time inventory tracking, task automation, and staff communication lead to increased productivity and better resource management. It also centralizes operations, facilitating easier audits and reporting. However, some users report issues with color themes, task categorization, and accurate reporting of housekeeping tasks.

AI-generated from the text of customer reviews

Task Automation
Customer Satisfaction and Continuous Improvement
Inter-departmental Communication
Housekeeping Reporting and Task Categorization
Mobile Accessibility & Usability
Custom Reports and Analytics
Guest Request Management
Training and Onboarding
Real-time Inventory Management
Outsourcing Module
10

Hkeeper as a reception.

Receptionist from 200 to 499 room City Center Hotel in Santo Domingo (Caribbean)

Verified
11 months ago
As a fom from my hotel I am able to control time management of my colleagues and always prepare anything for my hotel Director, Ms. Katerina.
Country Caribbean
Receptionist
X-Large Hotel
10

Hkeeper

Hotel Director from 200 to 499 room City Center Hotel in Santo Domingo (Caribbean)

Verified
11 months ago
I really like that I can setup a lot of planners that allow me to fully schedule the working day of my team.
Country Caribbean
Hotel Director
X-Large Hotel
10

Facility goldmine

Hotel director from 25-49 room Branded Hotel in Karlovy Vary (Czech Republic)

Verified
12 months ago
The best thing about this software is how easy and accessible it is for me to check all of the report that I need to my monthly audit with CEO and budget.
Country Czech Republic
Hotel director
Medium Hotel
10

Helpful Facility system

Hotel director from 100 to 199 room Luxury Hotel in Karlovy Vary (Czech Republic)

Verified
12 months ago
What I really like about Hkeeper is that is allows me to check on my personal daily/weekly and monthly in an instant.
Country Czech Republic
Hotel director
Large Hotel
7

Good software with small mistakes

Hotelmamager from 25-49 room Extended Stay & Serviced Apartment in Munich (Germany)

Verified
13 months ago
It makes generally the schedule of housekeeping easier because the tasks are created automatically. It saves lot of time and work. But you can't trust the software 100%. Controlling of all created tasks is necessary every day.
Country Germany
Hotelmamager
Medium Hotel
10

HKEEPER - cleaning

Receptionist from 100 to 199 room City Center Hotel in Prague (Czech Republic)

Verified
16 months ago
Hkeeper allows me to completely have supervision over housekeeping company that currently does all the work via outsourcement. While I and my colleagues can sit behind our reception and welcome guests, we can keep track of the rooms that are being done simultaneously-
Country Czech Republic
Receptionist
Large Hotel
10

HKEEPER - reception

Receptionist from 10 to 24 room Boutique in Jicin (Czech Republic)

Verified
16 months ago
I really like about hkeeper that it lets me go through supervision tasks while I can sit behind reception desk and welcome guests with a smile.
Country Czech Republic
Receptionist
Small Hotel
10

HKEEPER software

Hotel Director from 10 to 24 room Boutique in Jicin (Czech Republic)

Verified
16 months ago
What I really like is the outsourcing system hkeeper provides, it lets me do a lot of operations through out the hotel while it keeps an eye on the housekeepers, technicians and kitchen.While I can reset assured the system sees and keeps safe budget hours for them I can manage the hotel.
Country Czech Republic
Hotel Director
Small Hotel
10

Game-Changing Hotel Management with HKeeper

manager from 200 to 499 room Boutique in Vodice (Croatia)

Verified
17 months ago
Another benefit of using HKeeper is their mobile app - it organizes all of us a lot and I definitely recommend this product for hotels of any size. on providing excellent customer service. By integrating HKeeper automation tools, you can handle everything in one place, including managing staff and tasks, handling guest service requests, and...
Country Croatia
manager
X-Large Hotel
10

Game-Changing Hotel Management with HKeeper

manager from 200 to 499 room Boutique in Vodice (Croatia)

Verified
17 months ago
Another benefit of using HKeeper is their mobile app - it organizes all of us a lot and I definitely recommend this product for hotels of any size. on providing excellent customer service. By integrating HKeeper automation tools, you can handle everything in one place, including managing staff and tasks, handling guest service requests, and...
Country Croatia
manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HKeeper is a tool for automating task assignments and personnel management. Implement HKeeper in your property operations to accelerate workflow and save time, increase guest satisfaction and increase revenue

Question:

What differentiates this product or service from the competition?

Answer:

Due to the accelerating software and technical development, a lot of tools usually get overwhelming and frustrating. The saying “too many cooks in the kitchen” can be applied here. Allowing you to combine all necessities for staff management and control over inventory of hotel in real-time in one tool speaks for itself - why multiply when you can simplify!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My recommendation I would give to a hotelier that considers using Hkeeper as a solution in his operation would be to explain in detail what problem they are trying to solve to an HKeeper expert so they can help them setting up the solution based on their needs

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Support

Unverified

HKeeper has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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