HKeeper Housekeeping

Ranked 5 (out of 31) in Housekeeping Software

Housekeeping Software

HKeeper is a technology-driven hospitality software platform that provides entrepreneurial hoteliers...

Ratings Snapshot

Certificate of Excellence
Read 25 reviews
97%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 31 in Housekeeping Software

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

HKeeper’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • City Center Hotels 9 verified reviews
    97%
  • Extended Stay & Serviced Apartments 6 verified reviews
    95%
  • Resorts 4 verified reviews
    95%
  • Luxury Hotels 3 verified reviews
    100%
  • Branded Hotels 2 verified reviews
    100%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Bed & Breakfast & Inns 2 verified reviews
    100%
  • Motels 1 verified reviews
    100%
  • Hostels 1 verified reviews
    100%

HKeeper Housekeeping Overview

HKeeper Housekeeping Overview

HKeeper is a universal platform that fully automates the assignment for cleaning tasks to housekeepers during the entire booking period. The software is used by Housekeeping managers and supervisors to manage and prioritize tasks with notes and checklists that act as self-inspection proof that no steps in a process were skipped or forgotten. As an extra option - HKeeper Housekeeping allows attachi...

About HKeeper View website

Founded in 2017 | Headquarters in Celebration United States | 7 employees

HKEEPER GLOBAL, LLC 830 Lee Road Orlando, FL 32810

Product Modules
HKeeper Virtual Concierge Concierge Software
INCLUDED
Prompt, Precise & Proficient Virtual Concierge for Hotels, Resorts and Vacation Rentals
HKeeper Messenger Staff Collaboration Tools
INCLUDED
Service your customers, optimize your processes, and grow your business
HKeeper Guest Chat Guest Messaging Software
INCLUDED
Service your customers, optimize your processes, and grow your business
HKeeper Maintenance Hotel Maintenance Software
INCLUDED
From attics to basements, and everything in between.
Cleaning App Cleaning & Operations
INCLUDED
HKeeper is the number one tool for vacation rentals owners to create automated cleaning task assignment and enjoy completely hands-free management. What makes us different is that HKeeper assigns tasks automatically for the whole booking period so you can make a forecast for the cleaning for a week and month.
Scheduling & Labor Management Scheduling & Labor Management
INCLUDED
We know that scheduling and labor management are the most costly expense in hotel operations that's why we created our HKeeper Scheduler. A user-friendly interface allows you to digitally manage staff schedules according to demand instead of demanding the schedule from your managers. What took each manager/supervisor hours per week, now takes only a few clicks a day.
HKeeper Housekeeping Housekeeping Software
INCLUDED
Where people are overwhelmed, frustrated or bored, HKeeper comes in and does a great job of handling any type of task through automation and smart task routing.

Integrates with

  • Hotel Management Software
  • Channel Managers
  • Marketplaces & Integrators
Browse integrations (16 verified)

What customers love about HKeeper Housekeeping

Like 97% recommend

General Manager

I can't even imagine, how I was working without Hkeeper! Since we started to use HKeeper, we have seen significant benefits both internally and how service provided to guests. The digital logbook joined all departments,...

Front Desk Manager

The fact that we are no longer required to print long work orders, or communicate through walkie talkies is great. It provides me with an overview of everything that is going on at my property and guest related issues ar...

Financial Controller/IT coordinator

Very good application for tracking maintenance issues. Especially the recurring maintenance. Inventory with the ability to automatically alert low stocks is a time-saving feature (customizable for any inventory ite...

Owner

This is great software when it comes to housekeeping and maintenance operations. It has helped our staff stay informed as well as educated on what is truly going on within our rooms. Also, it allows management to quantif...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HKeeper is a tool for automating task assignments and personnel management. Implement HKeeper in your property operations to accelerate workflow and save time, increase guest satisfaction and increase revenue

by Nicolas Chavanes (Mews) on December 14, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

Due to the accelerating software and technical development, a lot of tools usually get overwhelming and frustrating. The saying “too many cooks in the kitchen” can be applied here. Allowing you to combine all necessities for staff management and control over inventory of hotel in real-time in on...

by Nicolas Chavanes (Mews) on December 14, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My recommendation I would give to a hotelier that considers using Hkeeper as a solution in his operation would be to explain in detail what problem they are trying to solve to an HKeeper expert so they can help them setting up the solution based on their needs

by Nicolas Chavanes (Mews) on December 14, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how HKeeper Housekeeping works?

Clients & references

References & testimonials

Testimonial avatar
As a housekeeper, I like to have things organized, especially on busy days when the scope of work can change, such as due outs going to stay over, and when communicating through a paper/pen with phone...
Shante Wise Housekeeper at the Katerina Hotel Orlando
Testimonial avatar
As a General Manager, it is very challenging to have an understanding of everything that goes on at the property. There have always been battles with communication and being provided with the proper i...
Stefan Oudalov General Manager at the Katerina Hotel Orlando

Featured partners

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Case studies

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HKeeper doesn’t have any case studies available

Awards & Certifications

techAwards empty image

HKeeper doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Africa
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Russian Federation
  • Azerbaijan
  • Australia
  • United States of America
  • Czech Republic
  • Dominican Republic
  • Lithuania
  • Germany

25 Verified HKeeper Reviews

Likelihood to Recommend
Filter by property type
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November 15, 2022

HKeeper Housekeeping Review: Hkeeper increased sense of ownership of tasks among department and it helps to monitor every steps of task exe...

Front Office Manager from Resorts in Naftalan (Azerbaijan)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Since implementation Hkeeper we have had only good experience of it. It is useful tool to record and follow up any task related Guest request and operational needs.

What do you dislike or think could be improved?

After the request of the guest has been executed, the guest can leave without giving an evaluation to the performed task. It would be better if guest can not leave App without marking stars to the complet...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Nov 29, 2022 Lubov K. from HKeeper replied:
 Thank you for your feedback! We share your desire to receive feedback on the services provided, but ... 

November 11, 2022

HKeeper Housekeeping Review: The program is very good

Front Office Manager from Luxury Hotels in Muğanlı (Azerbaijan)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is very convenient to transfer information to different departments without phone calls. Guests can make orders. Ask about services. They can also view what services the hotel offers.

What do you dislike or think could be improved?

The only drawback, or maybe I don’t understand. If you add a Task and do it, for example, not through TO DO, but through, for example, Cleaning, why can you send a task to one room only once. Why can...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Nov 29, 2022 Lubov K. from HKeeper replied:
 Please let me explain the situation with the Add task feature. 

Via HKeeper's Housekeeping page you... 

November 10, 2022

HKeeper Housekeeping Review: Covering al HK operations aspects

FOM from Luxury Hotels in Lənkəran (Azerbaijan)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is easiest way for the guests to reach the hotel staff for any inquiry. Easy and precise way for the inter-departmental communications. Lost&found tool is working just great

What do you dislike or think could be improved?

Adding "delete" option for logbook, tasks would be great in order to delete and reenter the wrong entered information for having a clean sheet.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 29, 2022 Lubov K. from HKeeper replied:
 During HKeeper development, we had a focus group of hoteliers to make the best effective tool for th... 

November 10, 2022

HKeeper Housekeeping Review: To Hkeeper Team

Asst. FO Manager from Resorts in Şabran (Azerbaijan)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It facilitates communication between departments. EspeciallyLost & Found part helps us a lot. However, it is now possible to communicate directly from the computer instead of calling by phone.

What do you dislike or think could be improved?

We are still having problems with notifications coming to phones. Even though we fix all the settings, sometimes the notification does not come. We can even experience problems with notifications sometime...

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
4
arrow review On Nov 29, 2022 Lubov K. from HKeeper replied:
 Thank you very much for your honest feedback. It is extremely important to receive feedback from our... 

October 20, 2022

HKeeper Housekeeping Review: We can do more with less

Director of the hotel from Luxury Hotels in (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

HKeeper is the best task management software to work today (during and after pandemic). I use HKeeper on daily basis to manage tasks and projects on the go, to get real-time reports, to stay updated when ...

What do you dislike or think could be improved?

The company grows pretty fast and I like the way they use best practices from different businesses/markets and implement them to the HKeeper! Nothing to add here, good luck with everything!

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Nov 29, 2022 Lubov K. from HKeeper replied:
 Thank you very much for your honest feedback! 

October 18, 2022

HKeeper Housekeeping Review: We can do more with less

Hotel Director from Branded Hotels in Mariánské Lázně (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

HKeeper is the best task management software to work today (during and afterpandemic). I use HKeeper on daily basis to manage tasks and projects on the go, to getreal-time reports, to stay updated when I'...

What do you dislike or think could be improved?

The company grows pretty fast and I like the way they use best practices from differentbusinesses/markets and implement them to the HKeeper! Nothing to add here, good luck witheverything!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 29, 2022 Lubov K. from HKeeper replied:
 Thank you for your review! 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent articles

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Recent press releases

Resources & reports

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HKeeper doesn’t have any free e-books or reports available

Popular HKeeper Housekeeping Integrations

View all (16 HKeeper Integrations)