Thanks for your review of HKeeper! We're happy to hear it helps your team with daily routine.
Ratings Snapshot
98%
Recommend
#6
Popularity index
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #6 out of 24 in Housekeeping Software
Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
5.0/5
Verified Customer Support
HKeeper’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
HKeeper Overview
HKeeper Overview
HKeeper software reduces up to 30% of your operating expenses, saves up to 20% of your administrative work time, and increases your guest satisfaction. And best of all, with HKeeper, you will not only cut your expenses but also make money!
About HKeeper View website
Founded in 2017 | Headquarters in Celebration United States | 7 employeesHKEEPER GLOBAL, LLC 830 Lee Road Orlando, FL 32810
1/7
Integrates with
- Channel Managers
- Property Management Systems
- Hotel Management Software
Need a custom integration?
What customers love about HKeeper
98% recommend
Front Desk Manager from Budget
The fact that we are no longer required to print long work orders, or communicate through walkie talkies is great. It provides me with an overview of everything that is going on at my property and guest related issues ar...
Financial Controller/IT coordinator from Serviced Apartment
Very good application for tracking maintenance issues. Especially the recurring maintenance. Inventory with the ability to automatically alert low stocks is a time-saving feature (customizable for any inventory ite...
Owner from Motel
This is great software when it comes to housekeeping and maintenance operations. It has helped our staff stay informed as well as educated on what is truly going on within our rooms. Also, it allows management to quantif...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
The system is a very easy to use internal system that optimize housekeeping efficiencies and combines resources for the hotel group. To add, HKeeper is very flexible - they work with different types of rooms and accommodations.
by Christian Arias (Hapi) on November 22, 2021
See more answers (5)
Question:
What differentiates this product or service from the competition?
Answer:
HKeeper has an excellent support team and IT department. They truly work to fulfill their customer's goals, ideas, and suggestions. From what I have seen, it has excellent reporting features and the team truly cares about their products and their customer.
by Christian Arias (Hapi) on November 22, 2021
See more answers (5)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The investment is worth it. Furthermore, I see how our future joint clients will be able to deploy quickly because of the HKeeper & Hapi prebuilt integration. Finally, the HKeeper team allows you to "try before you buy" So you can have the peace of mind to try the platform for free before purchasing...
by Christian Arias (Hapi) on November 22, 2021
See more answers (5)
Recommended by
Show More (1)
Christian Arias
VP of Sales @ Hapi
Tamara Markotic
COO @ apaleo
Alexandra Mandel
Business Development Manager @ Guesty
Nikolay Lazarov
Integration Manager @ Clock Software
Elena Ganenkova
Operational manager @ Apeiron space
Features
- Guest requests
- Lost & found
- Automated Room Assignments
- Mobile Request Dispatching
- Progress Tracking Dashboard
- Custom Inspection Checklists
- Automated Task Routing
- Performance Analytics Dashboard
- Automated Notifications
- Two-Way PMS Integration
- Drag-and-Drop Room Assignments
- Custom Rules & Prioritization
- Deep Cleaning Scheduling
- Open API
- Inspection Module
- Multi Language UI Support
- Mobile Access
- Chat
Want to go behind the scenes and see how HKeeper works?
Clients & references
References & testimonials
As a housekeeper, I like to have things organized, especially on busy days when the scope of work can change, such as due outs going to stay over, and when communicating through a paper/pen with phone...
As a General Manager, it is very challenging to have an understanding of everything that goes on at the property. There have always been battles with communication and being provided with the proper i...
Case studies
- Katerina City Hotel Moscow Grows and Innovates With HKeeper
- Katerina City Hotel
- City Center in Zamoskvorech'ye
Awards & Certifications
HKeeper doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Asia Pacific
- Africa
- North America
- South America
- Europe
- Middle East
- Russian Federation
- Australia
- United States of America
- Dominican Republic
November 01, 2021
HKeeper Review: Excellent software to optimize work and costs
Head of marketing department from Hostel in Moskva (Russian Federation)
Recommend
10/10
What do you like most?
We needed to optimize the work of the maids and keep track of inventory. We were advised by a company HKeeper, and we contacted. After contacting us, implement the software in less than a week, trained an...
What do you dislike or think could be improved?
At the moment, we have nothing to offer to improve the functionality of the software, since at the moment we are using the program 100% and are VERY satisfied
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Nov 01, 2021 Lubov K. from HKeeper replied:
October 21, 2021
HKeeper Review: Triumph Hotel Plaza / One tool to make life easier, boost efficiency in op
General Manager from City Center in Obninsk (Russian Federation)
Recommend
10/10
What do you like most?
As a General Manager I need to keep a real-time pulse on a hotel’s heartbeat. By using HKeeper dashboard and it's reports, it's easy to identify the root of issues and analyze where and how we can impro...
What do you dislike or think could be improved?
Everything has been great in my opinion. Keep up the awesome work! After all, there is no limit to perfection, right?
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
On Oct 21, 2021 Alexander U. from HKeeper replied:
Thank you for such a high assessment of our humble work!
October 20, 2021
HKeeper Review: We create efficiency through HKeeper instead of unnecessary reporting
Managing partner from City Center in Obninsk (Russian Federation)
Recommend
10/10
What do you like most?
With HKeeper I get any kind of data at a touch of my fingertips without having to text, call, email people, because I want them to focus on guests rather than do reports for me. The platform makes all of ...
What do you dislike or think could be improved?
In my opinion there isn't not much to improve, but any improvement will be welcome. Anyway we hope the product will develope with each new version,
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Oct 20, 2021 Lubov K. from HKeeper replied:
We greatly appreciate your thoughtful comments that helped improve HKeeper. Thank you very much for ...
October 14, 2021
HKeeper Review: This is the tool you need to successfully manage your Housekeeping departme
houskeeping from City Center in Moskva (Russian Federation)
Recommend
10/10
What do you like most?
I like to have only one tool for all things related to the housekeeping department without the need to print out any paper or use lots of messengers all over the phone. Having HKeeper on board was extreme...
What do you dislike or think could be improved?
In fact, there is nothing to add here. We are waiting for new updates and features for further fruitful work.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Oct 15, 2021 Lubov K. from HKeeper replied:
Thanks for your review! We're glad HKeeper works well for you and your team.
October 14, 2021
HKeeper Review: HKeeper is a total must have tool, it allows us to spend less time on phone
FO Manager from City Center in Moskva (Russian Federation)
Recommend
10/10
What do you like most?
HKeeper keeps all employees updated with the latest developments and makes sure the rooms are in the best possible condition, clean and ready for sale. The Planner and Journal modules give you a clear id...
What do you dislike or think could be improved?
Currently I cannot think of any kind of improvement which should be done. Those guys themselves know what to improve.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Oct 15, 2021 Lubov K. from HKeeper replied:
Thanks for your review of HKeeper! We're happy to hear it helps your team with daily routine.
October 13, 2021
HKeeper Review: HKeeper is universal in that employees from line personnel to the manageria
Chief Engineer from City Center in Moskva (Russian Federation)
Recommend
10/10
What do you like most?
The HKeeper program is a very great addition to automating the work of the hotel's technical service, and indeed all services in general. Working in a new hotel, I saw all the positive aspects of this ap...
What do you dislike or think could be improved?
The new video recording option can be useful for providing the entire team with information in a matter of seconds, which is useful in further work.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Oct 15, 2021 Lubov K. from HKeeper replied:
Thank you so much for taking the time to leave a review of HKeeper! We're so happy to hear that it h...
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month
Recent News & Content
Recent articles
HKeeper doesn’t have any recent coverage yet
Recent press releases
Resources & reports
HKeeper doesn’t have any free e-books or reports available
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General Manager from City Center
I can't even imagine, how I was working without Hkeeper! Since we started to use HKeeper, we have seen significant benefits both internally and how service provided to guests. The digital logbook joined all departments,...