Ratings Snapshot

Certificate of Excellence

Read 25 reviews

#6 Popularity index

HT SCORE

79 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 33 in Housekeeping Software

Ease of Use

4.8/5

ROI

4.7/5

Implementation

4.8/5

Customer Support

4.9/5

HKeeper’s customer support processes haven’t yet been verified by Hotel Tech Report.

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HKeeper Housekeeping Overview

HKeeper is a universal platform that fully automates the assignment for cleaning tasks to housekeepers during the entire booking period. The software is used by Housekeeping managers and supervisors to manage and prioritize tasks with notes and checklists that act as self-inspection proof that no steps in a process were skipped or forgotten. As an extra option - HKeeper Housekeeping allows attachi...

About HKeeper View website

Founded in 2017 | Headquarters in Celebration United States | 7 employees

HKEEPER GLOBAL, LLC 830 Lee Road Orlando, FL 32810

Product Modules

HKeeper Virtual Concierge Concierge Software

INCLUDED

Prompt, Precise & Proficient Virtual Concierge for Hotels, Resorts and Vacation Rentals

HKeeper Messenger Staff Collaboration Tools

INCLUDED

Service your customers, optimize your processes, and grow your business

HKeeper Guest Chat Guest Messaging Software

INCLUDED

Service your customers, optimize your processes, and grow your business

HKeeper Maintenance Hotel Maintenance Software

INCLUDED

From attics to basements, and everything in between.

Cleaning App Cleaning & Operations

INCLUDED

HKeeper is the number one tool for vacation rentals owners to create automated cleaning task assignment and enjoy completely hands-free management. What makes us different is that HKeeper assigns tasks automatically for the whole booking period so you can make a forecast for the cleaning for a week and month.

Scheduling & Labor Management Scheduling & Labor Management

INCLUDED

We know that scheduling and labor management are the most costly expense in hotel operations that's why we created our HKeeper Scheduler. A user-friendly interface allows you to digitally manage staff schedules according to demand instead of demanding the schedule from your managers. What took each manager/supervisor hours per week, now takes only a few clicks a day.

HKeeper Housekeeping Housekeeping Software

INCLUDED

Where people are overwhelmed, frustrated or bored, HKeeper comes in and does a great job of handling any type of task through automation and smart task routing.

1/7

Integrates with

Hotel Management Software
Channel Managers
Marketplaces & Integrators

Browse integrations (16 verified)

What customers love about HKeeper Housekeeping

97% recommend

General Manager

I can't even imagine, how I was working without Hkeeper! Since we started to use HKeeper, we have seen significant benefits both internally and how service provided to guests. The digital logbook joined all departments,...

Front Desk Manager

The fact that we are no longer required to print long work orders, or communicate through walkie talkies is great. It provides me with an overview of everything that is going on at my property and guest related issues ar...

Financial Controller/IT coordinator

Very good application for tracking maintenance issues. Especially the recurring maintenance. Inventory with the ability to automatically alert low stocks is a time-saving feature (customizable for any inventory ite...

Owner

This is great software when it comes to housekeeping and maintenance operations. It has helped our staff stay informed as well as educated on what is truly going on within our rooms. Also, it allows management to quantif...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HKeeper is a tool for automating task assignments and personnel management. Implement HKeeper in your property operations to accelerate workflow and save time, increase guest satisfaction and increase revenue

by Nicolas Chavanes (Mews) on December 14, 2021

See more answers (7)

Showing all answers to: "What does this product or service do well?"

Evgeniy Oskin-Bernikov head of marketing department @ Libra Hospitality

November 29, 2021, Evgeniy has seen a demo of the

This product from the company HKeeper helps to solve the following tasks: - through the mobile application, the personnel of the economic service immediately receive tasks; - it is possible to create tasks for technical and other services using remarks; - not...

Christian Arias VP of Sales @ Hapi

November 22, 2021, Christian has seen a demo of the

The system is a very easy to use internal system that optimize housekeeping efficiencies and combines resources for the hotel group. To add, HKeeper is very flexible - they work with different types of rooms and accommodations.

Tamara Markotic COO @ apaleo

November 12, 2021, Tamara has seen a demo of the

HKeeper is great for automating housekeeping and maintainance operations. Their Auto-assignment feature smoothly converts information from apaleo directly into tasks and saves hoteliers a lot of time.

Alexandra Mandel Business Development Manager @ Guesty

November 14, 2021, Alexandra heard from clients about the

HKeeper is a fully optimized solution that complements the hotel's internal operations in all departments, facilitating management and integration with the Guesty property management platform. Working together via two-way API integration we help businesses man...

Nikolay Lazarov Integration Manager @ Clock Software

November 01, 2021, Nikolay has seen a demo of the

HKeeper will help everyone who is looking for a comprehensive housekeeping management tool and have the housekeeping team well organized. Integration with Clock PMS+ allows everyone to have the data in sync.

Elena Ganenkova Operational manager @ Apeiron space

October 27, 2021, Elena regularly uses the

We use the product on a daily basis and our staff used to the new model of communication. It really saves manager's time and allows to manage tasks more effectively and fast. The product has been always developing and becoming more user-friendly and multifunct...

Elena Ganenkova Operational manager @ Apeiron space

October 27, 2021, Elena regularly uses the

We use the product on a daily basis and our staff used to the new model of communication. It really saves manager's time and allows to manage tasks more effectively and fast. The product has been always developing and becoming more user-friendly and multifunct...

Question:

What differentiates this product or service from the competition?

Answer:

Due to the accelerating software and technical development, a lot of tools usually get overwhelming and frustrating. The saying “too many cooks in the kitchen” can be applied here. Allowing you to combine all necessities for staff management and control over inventory of hotel in real-time in on...

by Nicolas Chavanes (Mews) on December 14, 2021

See more answers (7)

Showing all answers to: "What differentiates this product or service from the competition?"

Evgeniy Oskin-Bernikov head of marketing department @ Libra Hospitality

November 29, 2021, Evgeniy has seen a demo of the

This product stands out from the competition on the following criteria: - fast integration and getting started; - advanced functionality and optimization of all services; - Tracking tasks from any part of the world, 24/7; - affordable price; - excellent suppo...

Christian Arias VP of Sales @ Hapi

November 22, 2021, Christian has seen a demo of the

HKeeper has an excellent support team and IT department. They truly work to fulfill their customer's goals, ideas, and suggestions. From what I have seen, it has excellent reporting features and the team truly cares about their products and their customer.

Tamara Markotic COO @ apaleo

November 12, 2021, Tamara has seen a demo of the

HKeeper is great to help hotel managers quantify the data to be able to make better decisions on purchasing, productivity, planning and human resources. It provides transparency and real-time communication with the team.

Alexandra Mandel Business Development Manager @ Guesty

November 14, 2021, Alexandra heard from clients about the

Today there are lots of solutions for the hotel industry and due to the fact that we are working with Airbnb short-term & vacation rental properties, it was important for us to see the flexibility of the system. HKeeper is a smart and powerful solution that is...

Nikolay Lazarov Integration Manager @ Clock Software

November 01, 2021, Nikolay has seen a demo of the

- Deep integration with Clock PMS+ ensures the data will be always nicely synced between your PMS solution and KHeeper. - Nice and slick user interface; - Feature rich solution to help you automate the processes and focus on the important tasks.

Elena Ganenkova Operational manager @ Apeiron space

October 27, 2021, Elena regularly uses the

Functionality requires further development and customization. We are waiting for full automatic task assignment with prioritization and also the integration with other IT-systems to control KPI accounting

Elena Ganenkova Operational manager @ Apeiron space

October 27, 2021, Elena regularly uses the

Functionality requires further development and customization. We are waiting for full automatic task assignment with prioritization and also the integration with other IT-systems to control KPI accounting

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My recommendation I would give to a hotelier that considers using Hkeeper as a solution in his operation would be to explain in detail what problem they are trying to solve to an HKeeper expert so they can help them setting up the solution based on their needs

by Nicolas Chavanes (Mews) on December 14, 2021

See more answers (7)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Evgeniy Oskin-Bernikov head of marketing department @ Libra Hospitality

November 29, 2021, Evgeniy has seen a demo of the

I recommend this product to all hoteliers who want to streamline the work of all services in hotels, gain control over tasks, optimize staff work and reduce costs, and with the help of this product you can improve the quality of services provided.

Christian Arias VP of Sales @ Hapi

November 22, 2021, Christian has seen a demo of the

The investment is worth it. Furthermore, I see how our future joint clients will be able to deploy quickly because of the HKeeper & Hapi prebuilt integration. Finally, the HKeeper team allows you to "try before you buy" So you can have the peace of mind to try...

Tamara Markotic COO @ apaleo

November 12, 2021, Tamara has seen a demo of the

They are very good at listening at their customers and constantly innovating their product to give even more value. Definitely a product which can save you time, reduce expenses and help you run your hotel more efficiently

Alexandra Mandel Business Development Manager @ Guesty

November 14, 2021, Alexandra heard from clients about the

If you’re thinking about purchasing HKeeper for short-term and vacation rental properties, consider all of their tools - they have many great solutions for all operating issues. I'm pretty sure HKeeper will help your business in many ways.

Nikolay Lazarov Integration Manager @ Clock Software

November 01, 2021, Nikolay has seen a demo of the

As the housekeeping staff has to be changed quite often and for some properties it is even outsourced the usability of the solutions and its user friendliness is a crucial for the proper communication with this very important team of the hotel staff.

Elena Ganenkova Operational manager @ Apeiron space

October 27, 2021, Elena regularly uses the

This product can be useful for many services in a hotel to organize a common way of constructive highly productive organization. Before buying the service be sure that it matches with the hotel PMS systems and has other option for further installation. Also it...

Elena Ganenkova Operational manager @ Apeiron space

October 27, 2021, Elena regularly uses the

This product can be useful for many services in a hotel to organize a common way of constructive highly productive organization. Before buying the service be sure that it matches with the hotel PMS systems and has other option for further installation. Also it...

+ 5 recommend

Recommended by

Nicolas Chavanes Director Technical Partner Success @ Mews

Evgeniy Oskin-Bernikov head of marketing department @ Libra Hospitality

Christian Arias VP of Sales @ Hapi

Tamara Markotic COO @ apaleo

Alexandra Mandel Business Development Manager @ Guesty

Show More (3)

Are you a consultant or vendor that recommends HKeeper? Leave a recommendation

Features

View all (6)

Inspections & Checklists

4/5 features

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

4/5 features

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

4/5 features

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

4/5 features

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

4/5 features

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

4/5 features

Mobile Access
Multi Language UI Support
Automated Notifications

Want to go behind the scenes and see how HKeeper Housekeeping works?

Clients & references

As a housekeeper, I like to have things organized, especially on busy days when the scope of work can change, such as due outs going to stay over, and when communicating through a paper/pen with phone...

Shante Wise Housekeeper at the Katerina Hotel Orlando

As a General Manager, it is very challenging to have an understanding of everything that goes on at the property. There have always been battles with communication and being provided with the proper i...

Stefan Oudalov General Manager at the Katerina Hotel Orlando