Ratings Snapshot
97%
Recommend
#8
Popularity index
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #8 out of 23 in Housekeeping Software
Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support
HKeeper’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
HKeeper Overview
HKeeper Overview
HKeeper software reduces up to 30% of your operating expenses, saves up to 20% of your administrative work time, and increase your guest satisfaction. The HKeeper architecture consists of 18 main modules and 2 types of mobile applications: executives and employees. A unique feature that the HKeeper offer is a Digital Room Cleanliness Certificate and Contactless Virtual Concierge with an automate...
About HKeeper View website
Founded in 2017 | Headquarters in Celebration United States | 7 employeesHKEEPER GLOBAL, LLC 830 Lee Road Orlando, FL 32810
1/4
Integrates with
- Channel Managers
- Guest Messaging Software
- Property Management Systems
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What customers love about HKeeper
97% recommend
Front Desk Manager from Budget
The fact that we are no longer required to print long work orders, or communicate through walkie talkies is great. It provides me with an overview of everything that is going on at my property and guest related issues ar...
Financial Controller/IT coordinator from Serviced Apartment
Very good application for tracking maintenance issues. Especially the recurring maintenance. Inventory with the ability to automatically alert low stocks is a time-saving feature (customizable for any inventory ite...
Owner from Motel
This is great software when it comes to housekeeping and maintenance operations. It has helped our staff stay informed as well as educated on what is truly going on within our rooms. Also, it allows management to quantif...
Expert Q&A and Partner Recommendations
HKeeper hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Features
- Guest requests
- Lost & found
- Automated Room Assignments
- Mobile Request Dispatching
- Progress Tracking Dashboard
- Custom Inspection Checklists
- Automated Task Routing
- Performance Analytics Dashboard
- Automated Notifications
- Two-Way PMS Integration
- Drag-and-Drop Room Assignments
- Custom Rules & Prioritization
- Deep Cleaning Scheduling
- Open API
- Inspection Module
- Multi Language UI Support
- Mobile Access
- Chat
Want to go behind the scenes and see how HKeeper works?
Clients & references
References & testimonials
As a housekeeper, I like to have things organized, especially on busy days when the scope of work can change, such as due outs going to stay over, and when communicating through a paper/pen with phone...
As a General Manager, it is very challenging to have an understanding of everything that goes on at the property. There have always been battles with communication and being provided with the proper i...
Featured partners
HKeeper doesn’t have any featured partners
Case studies
- Katerina City Hotel Moscow Grows and Innovates With HKeeper
- Katerina City Hotel
- City Center in Zamoskvorech'ye
Awards & Certifications
HKeeper doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- South America
- Asia Pacific
- Africa
- North America
- Europe
- Middle East
- Australia
- United States
- Russia
- Dominican Republic
Mar 12, 2021
HKeeper Review: HKeeper is time and cost-saving software!
Team Leader from Serviced Apartment in Sydney (Australia)
Recommend
10/10
What do you like most?
The automated assignment through the HKeeper's Planner with the option to schedule daily, weekly, and monthly tasks and projects, prioritize, and edit at any time is the most needed feature for the operat...
What do you dislike or think could be improved?
Everything is working flawlessly, meets the current operational needs and we are looking forward to the introduction of the voice messaging module.
Customer Support
4.5
Ease of Use
4
Value for money
4.5
Implementation
5
Mar 11, 2021
HKeeper Review: Awesome customer service and very short response time by support
COO from Serviced Apartment in Cabarete (Dominican Republic)
Recommend
10/10
What do you like most?
The ease of use for the hotel staff and the office, once the Software is setup for the hotel the software is a real tool for the day to day operation of the hotel and the management of tasks. The staff af...
What do you dislike or think could be improved?
Not really much, maybe more user enabled setups but the best experience is that any recommendation or request to improve the software is taken not only in consideration but if possible is integrated in up...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Mar 11, 2021
HKeeper Review: Great and easy tool for the whole team!
Operations Supervisor from Serviced Apartment in Rosehill (Australia)
Recommend
9/10
What do you like most?
All team stays connect and updated with what is happening in all departments. The automation of the Clean/Dirty rooms update is great stress relief throughout the day. Being able to see the maintenance i...
What do you dislike or think could be improved?
We know that HKeeper will be updated in a few months and add more automation, and we are all looking forward to it.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5
Mar 11, 2021
HKeeper Review: Must-have software for a hotel!
Group Operations Manager from Serviced Apartment in Haymarket (Australia)
Recommend
9/10
What do you like most?
The reports, forecast, and analytics are great and helps a lot, especially when you outsource cleaning service and maintenance. The transparency of workflow, exchanging information, placing requests au...
What do you dislike or think could be improved?
When you have HKeeper, you know exactly what is happening and where and what you have to do next - so nothing more to add.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5
Aug 28, 2020
HKeeper Review: Hands down the best hotel operational management software!
General Manager from Limited Service in Austin (United States)
Recommend
10/10
What do you like most?
Hands down the best hotel operational management software! Hkeeper makes things smooth and so much easy to manage in a systemic way. I cannot see how any hotel can run smooth operations without Hkeeper!!...
What do you dislike or think could be improved?
Nothing as of now! but they are improving the making the software better constantly.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Jun 15, 2020
HKeeper Review: This is great software when it comes to housekeeping and maintenance
Owner from Motel in Melbourne (United States)
Recommend
10/10
What do you like most?
This is great software when it comes to housekeeping and maintenance operations. It has helped our staff stay informed as well as educated on what is truly going on within our rooms. Also, it allows manag...
What do you dislike or think could be improved?
A more robust onboarding training program with video tutorials. This would allow for a standardized approach to training new staff members.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
3.5
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month
Recent News & Content
Recent articles
HKeeper doesn’t have any recent coverage yet
Recent press releases
Resources & reports
HKeeper doesn’t have any free e-books or reports available
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General Manager from City Center
I can't even imagine, how I was working without Hkeeper! Since we started to use HKeeper, we have seen significant benefits both internally and how service provided to guests. The digital logbook joined all departments,...