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Criton
4.6 (21 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Criton
Unranked in Hotel Guest Apps
Contactless guest services for hotels
92% recommended by 20 hotels
More than 50% of Criton’s reviews come from United Kingdom.
What is Criton?
Founded in 2016 | Headquarters in Edinburgh | 31 employees
Criton is a guest engagement platform that simplifies digital transformation for hotels and serviced apartments, providing tools to enhance the digital guest journey and boost in-stay revenue. With Criton, operators can digitize guest information and integrate various guest-facing technologies into a cohesive mobile app. Key features include mobile check-in, digital door keys, in-room messaging and ordering, and location-based push notifications. Criton enables operators to create a branded app that replaces printed materials, offers a contactless guest experience, increases revenue through upselling, saves costs, boosts guest engagement, and provides valuable guest analytics for continuous improvement. The platform’s flexible content management allows updates at any time without additional costs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Criton products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Criton Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Criton Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Criton
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Criton's Provided Description:
"Criton is an award-winning guest engagement platform which simplifies digital transformation, enabling hoteliers to deliver the perfect digital guest journey and maximise in-stay spend. With Criton, hotels and serviced apartment operators can digitise their guest information and wrap all-guest facing technology into a sophisticated mobile app. Features of the award-winning mobile technology include mobile check-in, digital door key, in-room messaging and ordering, location-based push notifications and more. With Criton, operators can create their own branded app to: Replace printed materials and give everything guests need at their fingertips - Offer a contactless guest experience - Increase revenue and upsell services and facilities - Save money and boost guest engagement - Drive direct, repeat bookings and save on OTA commission - Gain valuable insights into their guests' preferences with powerful analytics - Update the content of their app at any time at no additional cost. To learn more visit www.criton.com"
FAQs
Criton Alternatives
Not sure if Criton is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Q1 '26 Hotel Guest Apps Survey Insights
Is Criton a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 13
Small
92%
(134)
Duve is commonly considered an alternative to Criton for Small hotels due to its capability to centralize guest communications and upsells in a single platform, though support responsiveness is a noted consideration in fast-paced environments.
Small
92%
(134)
#1
of 13
Duve is commonly considered an alternative to Criton for Small hotels due to its capability to centralize guest communications and upsells in a single platform, though support responsiveness is a noted consideration in fast-paced environments.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
96%
(270)
Duve is commonly considered an alternative to Criton for luxury hotels due to its intuitive guest app and seamless communication tools that enhance the guest experience, while also offering robust support for multi-channel engagement which is essential for upscale properties.
#1
of 14
Limited Service & Budget Hotels
95%
(108)
Duve is commonly considered an alternative to Criton for Limited-Service-Budget hotels due to its efficient guest communication and streamlined check-in process, though some hotels highlight the need for further customization and faster integration with certain systems.
#1
of 15
Bed & Breakfast & Inns
95%
(145)
Duve is commonly considered an alternative to Criton for Bed-N-Breakfast hotels due to its efficient automation of guest communication and personalized stay experiences, though users note the potential need for more seamless reporting options and customizability.
Luxury Hotels
96%
(270)
#1
of 15
Duve is commonly considered an alternative to Criton for luxury hotels due to its intuitive guest app and seamless communication tools that enhance the guest experience, while also offering robust support for multi-channel engagement which is essential for upscale properties.
Limited Service & Budget Hotels
95%
(108)
#1
of 14
Duve is commonly considered an alternative to Criton for Limited-Service-Budget hotels due to its efficient guest communication and streamlined check-in process, though some hotels highlight the need for further customization and faster integration with certain systems.
Bed & Breakfast & Inns
95%
(145)
#1
of 15
Duve is commonly considered an alternative to Criton for Bed-N-Breakfast hotels due to its efficient automation of guest communication and personalized stay experiences, though users note the potential need for more seamless reporting options and customizability.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is commonly considered an alternative to Criton for Europe hotels due to its seamless integration capabilities with PMS systems and robust guest communication tools, although it may face challenges with support responsiveness as noted in user experiences.
Europe
93%
(225)
#1
of 18
Duve is commonly considered an alternative to Criton for Europe hotels due to its seamless integration capabilities with PMS systems and robust guest communication tools, although it may face challenges with support responsiveness as noted in user experiences.
Rank
Country
Popular alternatives
#1
of 4
United Kingdom
89%
(25)
Duve is commonly considered an alternative to Criton for Gb hotels due to its robust communication features and guest engagement tools that simplify check-ins and streamline operations, though some users note potential concerns with customer support responsiveness and system bugs.
United Kingdom
89%
(25)
#1
of 4
Duve is commonly considered an alternative to Criton for Gb hotels due to its robust communication features and guest engagement tools that simplify check-ins and streamline operations, though some users note potential concerns with customer support responsiveness and system bugs.
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Criton Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Criton is the #22 most trending product in the Hotel Guest Apps category (out of 92) and the #720 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCriton’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Criton Pricing
Pricing Available By Request
Criton has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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No matching results
Compare Criton to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if Criton is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
8
Organised and deliver the proposal with no fuss.
Marketing Manager from 10 to 24 room in Brewood (United Kingdom)
Verified
5 years ago
We really liked everything in the presentation about this product. So we signed up! It has all the aspects we need to grow and expand the business. It has been easy to implement and that's because Criton has a great support team who do all the heavy lifting.
United Kingdom
United Kingdom
Marketing Manager
Small Hotel
10
Fantastic Team!
Sales Coordinator from 10 to 24 room Boutique in Ballantrae (United Kingdom)
Verified
5 years ago
They are extremely helpful and attentive
They will work tirelessly until they achieve the exact results required
Very friendly and polite team
Version 2.0 has been very well developed and clearly worked very hard on
They listen to feedback and continue to improve the App and its features
Amazing customer service!
United Kingdom
United Kingdom
Sales Coordinator
Small Hotel
10
Balbirnie House at the forefront of the 2020 App Revolution!
Managing Director from 25-49 room Bed & Breakfast & Inn in Markinch (United Kingdom)
Verified
5 years ago
Best explained via a quick read:
https://balbirniehouse.blogspot.com/2020/08/10000-orders-by-app-balbirnies-2020.html
Delighted with all progress delivered when we emerged out of suspended trading, and into new App-driven capabilities. Appy Days!
United Kingdom
United Kingdom
Managing Director
Small Hotel
9
Great Product, Great People
COO from 10 to 24 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
5 years ago
Love the product and has proved invaluable as our operating procedures have been under constant review in line with the current risk assessment. We can easily and instantly update our messaging and no more out of date information. And the people are great, helpful, responsive and a pleasure to deal with.
United Kingdom
United Kingdom
COO
Small Hotel
10
Very good
Front Office Manager from 10 to 24 room Bed & Breakfast & Inn in Cervaes (Portugal)
Verified
6 years ago
allows several options for menus/services and informations
easy to use for consumer
very good lay-out and attractive
the requested changes are quickly solved
Portugal
Portugal
Front Office Manager
Small Hotel
10
Improved Guest Experience
General Manager from 5 to 9 room Airport/Conference Hotel in Buford (United States)
Verified
6 years ago
The increasing importance of providing a contactless guest experience has been made easier with our Criton App. As an independent non-branded operator, Criton provides a platform that is adaptable and flexible to the our needs. Changes are easy & seamless with the CIMS (Content Manager) tool. The integrated Chat feature with Benbria/Loop h...
United States
United States
General Manager
X-Small Hotel
8
Excellent System for a contactless guest experience
Group Sales from 50-74 room Airport/Conference Hotel in Cork (Ireland)
Verified
6 years ago
The content is very good and layout easy to access. Particulary like the maps and local attraction features easy to navigate
Ireland
Ireland
Group Sales
Mid-Sized Hotel
8
Good off-the-shelf solution
Marketing Manager from 25-49 room Branded Hotel in Bolton Abbey (United Kingdom)
Verified
6 years ago
Very simple off the peg solution which was very easy to build and to maintain. Provided a good contactless solution for us in covid-19 times.
United Kingdom
United Kingdom
Marketing Manager
Small Hotel
6
User friendly, simple design
Marketing Executive from 200 to 499 room Resort in Crieff (United Kingdom)
Verified
6 years ago
- There is no limit as to how much information the app can store
- User friendly (both from the guest perspective and back end CIMS)
- Criton are committed to developing the app and introducing new features
- Push notifications and in-app messaging are now supported by Criton
United Kingdom
United Kingdom
Marketing Executive
Large Hotel
9
GREAT RESPONSIVENESS
Owner from 10 to 24 room Bed & Breakfast & Inn in Camaiore (Italy)
Verified
6 years ago
DELIVERING INFORMATION ELIMINATING PAPERWORK . UPDATING INSTANTLY AND GIVING A COVID CONSCIOUS WAY OF GETTING IN TOUCH with our guests .
Italy
Italy
Owner
Small Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The Criton app offers a great range of functions that customers these days have come to expect. By utilising Criton's digital app functionalities, properties are well placed to deliver a contactless guest journey (a crucial touchpoint for post-COVID travellers), thereby enhancing the overall guest experience.
Showing all answers to: "What does this product or service do well?"
The Criton app offers a great range of functions that customers these days have come to expect. By utilising Criton's digital app functionalities, properties are well placed to deliver a contactless guest journey (a crucial touchpoint for post-COVID travellers), thereby enhancing the overall guest experience.
The rise of a hotel app in world living with covid-19 has seen great growth. Integrated with the Avvio booking engine for upsells and returning guests, the Criton app post booking pre stay as well as whilst on site at the hotel is a great guest experience, offering pre arrival check in, keyless entry and a host of other features and hotel information historically found in a bedside book. As we get closer to 2021, guest experience has moved on and the Criton focus at what they are great at is a perfect strategy.
Brilliant technology for hotels which supports and works alongside hoteliers.
- Criton have shown considerable support to the hospitality sector over recent months, they are helping hotels to navigate through this crisis by offering digital solutions.
- Criton are incredibly adaptable and constantly work to improve their app technology by adding new features.
- Criton have fantastic customer service.
- Helps hoteliers gain repeat bookings and increase revenue
- Integration with other software providers, however i know that Criton are constantly working on this and developing new features for the app
Criton App is a great way to enhance the guest experience and allow the guest to engage with the property, the facilities and the local area in a way that suits the guest. On top of this you get to work with an incredibly efficient, innovative and professional team at Criton.
Criton helps hoteliers offer their guests all their guest information through one branded app. The ease of their interface, the enhanced guest experience and the fact that all hoteliers can take advantage of technology previously reserved for large groups and chains.
Question:
What differentiates this product or service from the competition?
Answer:
Criton gives property operators the tools to build their own app, where guests can browse the property's offerings, retrieve their booking confirmation and check-in on arrival. The app works two-fold as the property can also use the app to boost guest engagement and revenue with offers and promotions.
Showing all answers to: "What differentiates this product or service from the competition?"
Criton gives property operators the tools to build their own app, where guests can browse the property's offerings, retrieve their booking confirmation and check-in on arrival. The app works two-fold as the property can also use the app to boost guest engagement and revenue with offers and promotions.
Cost effective, great service and quick to implement. We have several joint customer use cases with Criton which has dovetailed into a perfect customer solution supporting guests with up to date information and services. Julie Grieve is a leading entrepreneur, leading from the front whilst supporting customers and partners alike.
- Criton are incredibly adaptable and constantly work to improve their app technology by adding new features.
- Criton have fantastic customer service.
- Helps hoteliers gain repeat bookings and increase revenue
By bringing a unique and customised app to the boutique and independent market, Criton have allowed independents and smaller groups to provide the same (better!) technology that the guest would expect at a large brand.
Criton's service and expertise is exceptional and they are genuinely passionate about delivering innovative technology to hoteliers, with this shining through in their product. The recent release of Criton 2.0 is a great example of this.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Since the arrival of COVID, it has never been more crucial to introduce contactless guest-facing solutions. By integrating with Criton, we have been able to expand our COVID-safe and contactless tech offerings to further enhance the guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Since the arrival of COVID, it has never been more crucial to introduce contactless guest-facing solutions. By integrating with Criton, we have been able to expand our COVID-safe and contactless tech offerings to further enhance the guest journey.
In a world living with a pandemic, the use cases are obvious. The Criton product is inexpensive and supports great customer engagement. The team are responsive and supportive and work together with a bundled solution.
Brilliant technology for hotels which supports and works alongside hotelier
- Criton have shown considerable support to the hospitality sector over recent months, they are helping hotels to navigate through this crisis by offering digital solutions.
- Helps hoteliers gain repeat bookings and increase revenue
Take the time to connect with the team at Criton and you will see the value for yourself. This is a great addition to your technology stack to enhance the guest experience and grow the engagement between you and your guests.
My advice to anyone considering implementing a digital transformation for their hotel, is to speak to the team at Criton as part of their planning. Their solution provides a way to maximise the guest experience while encouraging additional revenue opportunities.
Recommended by
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@
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@
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Partner Excellence Manager
@
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@
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Are you a consultant or vendor that recommends Criton?
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Criton Integrations
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Support
Unverified
Criton has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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