Guest Experience Platform • Fully customizable and integrated guest app
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HolidayHero
4.6 (4 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HolidayHero
Unranked in Hotel Guest Apps
The AI platform that runs the stay: online check-in, guest app, upsells and AI messaging in one.
92% recommended by 4 hotels
HolidayHero has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is HolidayHero?
Founded in 2022 | Headquarters in Netherlands | 5 employees
HolidayHero is an AI guest experience platform for hospitality that works alongside your PMS. It streamlines the guest journey with online pre-check-in, a branded stay app, local recommendations, personalized upsells, and an AI concierge that answers questions and handles requests in any language. For operators, it reduces manual work, saves 40+ hours per property each month, increases ancillary revenue, and improves guest satisfaction without adding headcount.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HolidayHero products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HolidayHero Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HolidayHero Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HolidayHero
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HolidayHero's Provided Description:
"HolidayHero is the AI guest experience platform that runs the entire stay alongside your PMS. Guests check in online before arrival, then get a branded web app with everything about their stay, local recommendations and personalized upsells, while the AI concierge answers questions and handles requests in any language. Operators save 40+ hours per property every month, lift ancillary revenue and raise guest satisfaction without adding headcount."
FAQs
HolidayHero Alternatives
Not sure if HolidayHero is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Frictionless Arrival
Frictionless Arrival
Guests complete check-in online before they arrive, including ID verification and guest details. Arrival information syncs with your PMS, front desk queues disappear and compliance paperwork takes care of itself. Your team starts the day knowing exactly who is arriving and when.
The Guest Journey App
The Guest Journey App
Every guest gets a branded web app, no download needed, with check-in details, stay information, house rules and local recommendations in their own language. The itinerary view spots open moments in the guest's day, so the right suggestion or service appears at the right moment across chat, email, SMS and WhatsApp.
Effortless Revenue
Effortless Revenue
The offer engine spots gaps in each guest's stay and presents the right upsell at the right moment, from late check-out to local experiences. Guests book and pay in two taps, charges post straight to the folio, and supplier commissions split automatically. Operators see up to 38% more on-property spend with zero extra desk work.
AI Concierge
AI Concierge
The AI concierge answers guest questions 24/7 in 100+ languages, across WhatsApp, email, web chat and the guest app. It pulls context from the reservation, guest profile and your PMS, applies your brand tone of voice and policies, then replies, books, upsells or creates a task for your team. Around 94% of messages are handled without staff involvement.
Operator's Cockpit
Operator's Cockpit
One live dashboard for engagement, upsell revenue, CSAT and guest sentiment across every property. The cockpit turns guest data into clear next actions instead of passive charts, makes ROI per property explicit and works alongside your PMS. Built for teams running multiple hotels, aparthotels or rental portfolios.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Concierge management
Concierge Software
Manage all incoming inquiries from various bookings in one overview. Guests get an automated updated travel itinerary.
Upsell software
Upselling Software
Create the best experience for your guests with personalized upselling.
Guest Messaging
Guest Messaging Software
Manage all incoming messages from various channels in one overview.
Q2 '26 Hotel Guest Apps Survey Insights
Is HolidayHero a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#2
of 19
Mid-sized
95%
(83)
Guestnet is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport because hoteliers point to its weekly program and activity bookings, with guests signing up themselves and expired events dropping off the overview.
#2
of 15
Small
96%
(55)
Guestnet is a top Hotel Guest Apps pick among small properties on HotelTechReport, with hoteliers praising the QR code in the room that cuts repeat questions and lets guests find hotel and area details on their own.
#6
of 12
Large
95%
(15)
Crave Interactive is a top Hotel Guest Apps pick among large hotels on HotelTechReport, with hoteliers pointing to tablet-based room directories that let guests contact the Front Desk, browse facilities, and see room photos at check-in.
Mid-sized
95%
(83)
#2
of 19
Guestnet is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport because hoteliers point to its weekly program and activity bookings, with guests signing up themselves and expired events dropping off the overview.
Small
96%
(55)
#2
of 15
Guestnet is a top Hotel Guest Apps pick among small properties on HotelTechReport, with hoteliers praising the QR code in the room that cuts repeat questions and lets guests find hotel and area details on their own.
Large
95%
(15)
#6
of 12
Crave Interactive is a top Hotel Guest Apps pick among large hotels on HotelTechReport, with hoteliers pointing to tablet-based room directories that let guests contact the Front Desk, browse facilities, and see room photos at check-in.
Rank
Hotel type
Popular alternatives
#3
of 19
Boutique Hotels
95%
(52)
Guestnet is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to digital check-out that lets guests end their stay on their own device and skip reception lines.
#5
of 17
City Center Hotels
96%
(23)
Hoteza is a top Hotel Guest Apps pick among city-center hotels on HotelTechReport, with reviewers pointing to menu pages that show photos and prices, so guests can browse room service before they call.
#2
of 16
Bed & Breakfast & Inns
95%
(43)
Guestnet is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, with hoteliers pointing to the QR code in the room that cuts repeat questions and gives guests the info themselves.
Boutique Hotels
95%
(52)
#3
of 19
Guestnet is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to digital check-out that lets guests end their stay on their own device and skip reception lines.
City Center Hotels
96%
(23)
#5
of 17
Hoteza is a top Hotel Guest Apps pick among city-center hotels on HotelTechReport, with reviewers pointing to menu pages that show photos and prices, so guests can browse room service before they call.
Bed & Breakfast & Inns
95%
(43)
#2
of 16
Guestnet is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, with hoteliers pointing to the QR code in the room that cuts repeat questions and gives guests the info themselves.
Rank
Region
Popular alternatives
#2
of 18
Europe
95%
(158)
Guestnet is a top Hotel Guest Apps pick among Europe on HotelTechReport because hoteliers value its one-place guest directory, with daily updates for menus, weekly programs, and local tips that cut repetitive front-desk questions.
#5
of 9
North America
94%
(26)
Crave Interactive is a top Hotel Guest Apps pick among North American hotels on HotelTechReport, with guests using its tablets to call valet, order in-room dining, and pull local info and offers from one in-room hub.
#3
of 4
Middle East
97%
(16)
Hudini is a top Hotel Guest Apps pick among Middle East on HotelTechReport, with hoteliers singling out guest apps that let visitors use their own devices for check in and out, room service, concierge, in-room controls, and reservations from one place.
Europe
95%
(158)
#2
of 18
Guestnet is a top Hotel Guest Apps pick among Europe on HotelTechReport because hoteliers value its one-place guest directory, with daily updates for menus, weekly programs, and local tips that cut repetitive front-desk questions.
North America
94%
(26)
#5
of 9
Crave Interactive is a top Hotel Guest Apps pick among North American hotels on HotelTechReport, with guests using its tablets to call valet, order in-room dining, and pull local info and offers from one in-room hub.
Middle East
97%
(16)
#3
of 4
Hudini is a top Hotel Guest Apps pick among Middle East on HotelTechReport, with hoteliers singling out guest apps that let visitors use their own devices for check in and out, room service, concierge, in-room controls, and reservations from one place.
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HolidayHero Reviews Summary
Ease of Use
4.2/5
Customer Support
5.0/5
ROI
4.5/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, HolidayHero is the #12 most trending product in the Hotel Guest Apps category (out of 94) and the #419 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHolidayHero’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
HolidayHero Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare HolidayHero to Top Alternatives
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Turn your guests into fans
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
A great solution for hotels
Manager from 25-49 room Bed & Breakfast & Inn in Amsterdam (Netherlands)
Verified
1 months ago
Great experience with HolidayHero. The platform is easy to use and significantly improved guest's experience helping them to prepare themselves for their trip. Our pre-arrival communication became easier reducing repetitive questions at reception.
The team appreciates working with HolidayHero, as it simplifies daily operations and saves tim...
Netherlands
Netherlands
Manager
Small Hotel
9
Great, fast, and clear communication
Commercial Director from 25-49 room Boutique in Groningen (Netherlands)
Verified
1 months ago
We have seen that the company is growing rapidly and keeping pace with our needs as hoteliers, but is above all focused on your guests.
Netherlands
Netherlands
Commercial Director
Small Hotel
8
Sa Pedrissa
Front Office manager from 25-49 room Boutique in Deia (Balearic Islands)
Verified
2 months ago
It is an application that solves many of the day-to-day challenges faced by small hotel operators. It facilitates the creation of itineraries and the management of guest requests in a very professional manner.
What stands out the most is the attention, commitment, and willingness of the team to work closely with each property, integrating...
Balearic Islands
Balearic Islands
Front Office manager
Small Hotel
10
From four systems to one connected Guest Experience
Managing Director from 500+ room Bed & Breakfast & Inn in Amsterdam (Netherlands)
Verified
2 months ago
Hans Brinker is an independent hostel in Amsterdam with 570 beds, more than 145,000 guests per year. Our operation moves fast. Before HolidayHero, we were using four different systems for guest communication, registration, guest engagement. This often created gaps between platforms, causing communication touchpoints, or even entire systems,...
Netherlands
Netherlands
Managing Director
X-Large Hotel
- 1
It looks like HolidayHero is not recommended by any hotels
Check out the top 10 most recommended HolidayHero alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
HolidayHero hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsHolidayHero Integrations
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Support
Unverified
HolidayHero has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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