HolidayHero

4.5 (2 REVIEWS)

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0 out of 100
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The guest experience platform & Guest App for Hotels looking to exceed guest expectations.

HolidayHero has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is HolidayHero?

Founded in 2022 | Headquarters in Netherlands | 5 employees
HolidayHero is a guest experience platform and guest app designed to manage the complete guest experience beyond the booking stage. 1. **AI summary reviews:** HolidayHero analyzes guest reviews using AI to identify key themes and sentiments, providing actionable insights that help businesses improve service quality and address common issues. 2. **AI summary recommendations:** The platform offers AI-driven recommendations based on guest feedback and preferences, enabling personalized upsells and tailored solutions that enhance the guest experience. HolidayHero helps hotels by streamlining check-in processes, providing crucial hotel information, offering local recommendations, and enabling personalized upsells. This not only saves time but also boosts guest satisfaction and increases the average spend per booking. In essence, HolidayHero fits seamlessly into your current operations by enhancing communication with guests and optimizing their overall experience.

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This description was generated by AI which analyzed the following sources to summarize a description of HolidayHero products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HolidayHero

FAQs

HolidayHero Alternatives

Not sure if HolidayHero is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:

Capabilities

Upselling

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Concierge management

Concierge Software
Manage all incoming inquiries from various bookings in one overview. Guests get an automated updated travel itinerary.

INCLUDED

Upsell software

Upselling Software
Create the best experience for your guests with personalized upselling.

INCLUDED

Q1 '26 Hotel Guest Apps Survey Insights

Is HolidayHero a good fit for your hotel?

Mid-sized
95% (218)
#1 of 18

Mid-sized hotels say that Duve's Hotel Guest Apps, per verified HotelTechReport reviews, streamlines communication, supports guest interaction via robust multilingual features, and enhances operational efficiency. These strengths are crucial for Mid-sized hotels looking to improve both guest experience and staff productivity.

Small
92% (134)
#1 of 13

Small hotels say that Duve's Hotel Guest App is favored in verified HotelTechReport reviews for its communication centralization, seamless integration with PMS systems, and ability to personalize guest experiences efficiently. These strengths enhance operational efficiency and guest satisfaction, crucial for Small hotels.

Large
97% (130)
#1 of 11

Large hotels say that Duve's Hotel Guest App consistently excels in verified HotelTechReport reviews for its user-friendly platform, fast and reliable guest communication, and ability to streamline operations, making it an efficient tool for enhancing guest experiences in Large settings.

Boutique Hotels
94% (222)
#1 of 19

Boutique hotels say that Duve's Hotel Guest App aids operational efficiency, enhances guest communication, and offers intuitive personalization, according to verified HotelTechReport reviews. Essential strengths for Boutique include streamlined guest interactions, seamless integration with existing systems, and effective upselling tools.

City Center Hotels
95% (219)
#1 of 16

City-Center-Hotel hotels say that Duve's Hotel Guest Apps highly rank due to seamless guest communication, streamlined check-in processes, and effective upselling, based on verified HotelTechReport reviews. Hotels appreciate its efficiency in reducing manual tasks and enhancing guest satisfaction.

Resorts
97% (222)
#1 of 15

Resort hotels say that Duve's Hotel Guest Apps, according to verified HotelTechReport reviews, excel in automation, improving operational efficiency, and enhancing guest communication. They highlight seamless check-in processes, elevated guest experiences, and increased upselling opportunities as vital strengths for resort settings.

Europe
93% (225)
#1 of 18

Hotels in Europe say that Duve's Hotel Guest Apps offer an intuitive platform with strong communication, upselling, and check-in features, catering well to their operational needs. However, European hotels highlight the necessity for improved support responsiveness, enhanced customization options, and advanced integration capabilities to fully align with their brand standards and diverse guest profiles. These aspects are crucial for hotels aiming to deliver a seamless, personalized guest experience while maintaining operational efficiency.

North America
88% (52)
#2 of 8

Hotels in North America say that while Duve's Hotel Guest Apps offer modern guest-facing interfaces and useful features like contactless check-in and upselling, they express concerns about the system's reliability, flexibility, and customer support responsiveness. For North American hotels, which prioritize operational efficiency, personalization, and strong support systems to maintain guest satisfaction and streamline internal processes, these shortcomings pose significant challenges, indicating the need for a more robust, adaptive, and responsive solution.

Middle East
99% (247)
#1 of 4

Hotels in the Middle East say that Duve's Hotel Guest Apps product is highly valued for its user-friendly interface and comprehensive features that streamline operations and enhance guest communication, a top priority for hotels in this region. They particularly appreciate the app’s ability to customize the guest journey, support multiple communication channels, and boost revenue through targeted upselling, thus meeting the operational needs and preferences for efficiency and personalized guest experiences important in Middle Eastern hospitality settings.

Mexico
86% (11)
#3 of 5

Hotels in Mexico say that Duve's Hotel Guest Apps product is praised for its robust integration capabilities and ability to enhance upselling opportunities, which are crucial given the competitive travel landscape in the region. However, there are concerns about customer support, data analytics, and some system glitches that could impact operational efficiency. Despite these issues, hotels appreciate the app's potential to improve guest communication and streamline processes, which are key factors when selecting a guest app provider in Mexico.

Germany
96% (18)
#2 of 5

Hotels in Germany say that Guestnet’s Hotel Guest Apps significantly enhance the digital guest experience by streamlining operations like digital check-out and activity bookings, crucial for improving efficiency and guest satisfaction in the German hospitality sector. The platforms' intuitive design and personalized guest communication are particularly valued, although there is still a desire for further customization and integration with existing systems to cater to the specific operational needs widely experienced by German hotels.

United States
94% (32)
#3 of 4

Hotels in the United States say that when selecting a Hotel Guest Apps provider like Duve, it is crucial to have an intuitive, user-friendly platform that supports innovative and contactless solutions, catering to diverse operational needs ranging from boutique accommodations to larger, more complex establishments. They emphasize the importance of a reliable customer support system and seamless integration with Property Management Systems (PMS), alongside offering robust customizable features for guest interactions, which enhance both guest satisfaction and operational efficiency.

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HolidayHero Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
5.0/5
ROI
4.5/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, HolidayHero is the #17 most trending product in the Hotel Guest Apps category (out of 92) and the #615 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HolidayHero’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

HolidayHero Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HolidayHero Average HolidayHero

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Compare HolidayHero to Top Alternatives

Hoteza Guest App
Compare

From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.

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HolidayHero Reviews

Hotelier Rating

Excellent
1
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • X-Large (1)

Country

  • Netherlands
    Netherlands
    (1)

Region

  • Europe
    Europe
    (1)
8

Sa Pedrissa

Front Office manager from 25-49 room Boutique in Deia (Balearic Islands)

Verified
10 days ago
It is an application that solves many of the day-to-day challenges faced by small hotel operators. It facilitates the creation of itineraries and the management of guest requests in a very professional manner. What stands out the most is the attention, commitment, and willingness of the team to work closely with each property, integrating...
Country Balearic Islands
Front Office manager
Small Hotel
10

From four systems to one connected Guest Experience

Managing Director from 500+ room Bed & Breakfast & Inn in Amsterdam (Netherlands)

Verified
21 days ago
Hans Brinker is an independent hostel in Amsterdam with 570 beds, more than 145,000 guests per year. Our operation moves fast. Before HolidayHero, we were using four different systems for guest communication, registration, guest engagement. This often created gaps between platforms, causing communication touchpoints, or even entire systems,...
Country Netherlands
Managing Director
X-Large Hotel
  • 1

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It looks like HolidayHero is not recommended by any hotels

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Expert Q&A and Partner Recommendations

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HolidayHero Integrations

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Hosthub
Hosthub

0% recommended by 0 hotels

Vacation Rental Software
Lodgify

This integration hasn’t been verified by Lodgify yet.

Lodgify

0% recommended by 0 hotels

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Support

Unverified

HolidayHero has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

90%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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