Concilio Labs

4.3 (26 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Concilio Labs

4.3 (26 REVIEWS)

Ranked 8 (out of 61) in Hotel CRM & Email Marketing

Hotel Guest Intelligence, Hospitality Technology Innovation, Hotel Guest Personalization, and Actionable Insights

Concilio Labs (Guest Score) has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.3
Very Good
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Concilio Labs is the #21 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #870 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Concilio Labs (Guest Score)’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Concilio Labs
Founded in 2013 | Headquarters in McLean, VA | 24 employees
Concilio Labs provides hoteliers with meaningful insights, enabling them to create fabulous guest experiences and increase direct revenue. Our products provide the full spectrum of personalization today's travelers expect. Combining real-time big data and smart data, hoteliers understand who each guest is and how to best communicate to them, individually and collectively, online and on-premise. - View insights for upcoming arrivals, departures & guests on premise - Understand the needs and expectations of guests before they arrive - Provide personalized communication and improve guest services - View individual guest profiles and take action on prescriptive recommendations - Identify key guests to greet and start building brand loyalty

Capabilities

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Concilio Labs (Guest Score) doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Pricing Available By Request

Concilio Labs (Guest Score) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

15 | Large (75-199 room)

11 | X-Large (200+ room)

Country

3 | Germany

2 | Switzerland

2 | Lithuania

2 | Thailand

2 | Spain

2 | Indonesia

1 | Slovakia

1 | Singapore

1 | Slovenia

1 | Kenya

1 | United Arab Emirates

1 | Austria

1 | Latvia

1 | Bulgaria

1 | Seychelles

1 | Qatar

1 | Hungary

1 | Malta

1 | Croatia

Type

24 | Luxury Hotels

7 | Resorts

4 | Bed & Breakfast & Inns

3 | Limited Service & Budget Hotels

2 | Branded Hotels

1 | Airport/Conference Hotels

1 | Hostels

1 | Vacation Rentals & Villas

Region

17 | Europe

5 | Asia Pacific

2 | Middle East

2 | Africa

Category

26 | Hotel CRM & Email Marketing

Hotelier Rating

Excellent
17
Very Good
5
Average
2
Poor
2
Terrible
0

Property Size

  • Large (15)
  • X-Large (11)

Country

  • Germany
    Germany
    (3)
  • Switzerland
    Switzerland
    (2)
  • Lithuania
    Lithuania
    (2)
  • Thailand
    Thailand
    (2)
  • Spain
    Spain
    (2)
  • Indonesia
    Indonesia
    (2)
  • Slovakia
    Slovakia
    (1)
  • Singapore
    Singapore
    (1)
  • Slovenia
    Slovenia
    (1)
  • Kenya
    Kenya
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Austria
    Austria
    (1)
  • Latvia
    Latvia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Seychelles
    Seychelles
    (1)
  • Qatar
    Qatar
    (1)
  • Hungary
    Hungary
    (1)
  • Malta
    Malta
    (1)
  • Croatia
    Croatia
    (1)

Region

  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (5)
  • Middle East
    Middle East
    (2)
  • Africa
    Africa
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like how Concilio's solution offers a detailed, cloud-based CRM with an intuitive UX that helps manage guest preferences and gather comprehensive guest feedback. This tool enhances personalized service, optimizing operations and improving guest experience. It streamlines data collection, integrates various data sources, and suggests actionable recommendations, all aimed at increasing revenue, reducing costs, and enhancing guest satisfaction. However, there are notable concerns about the need for improved PMS integration to avoid manual data entry and repetitive tasks.

AI-generated from the text of customer reviews

Guest Preferences and Personalization
Operational Efficiency
Integration with PMS
Proactive Guest Management
Need for Enhanced Integrations
Detailed Feedback Collection
Usability and User Interface
Data Analytics and Insights
10

Helpful Tool

Assistant Front Office Manager from 100 to 199 room Luxury Hotel in Singapore (Singapore)

Verified
15 months ago
The tool enables us to get ahead of our guests needs right even before they arrive at the hotel which greatly aids the operations to manage the guest well and their expectations
Country Singapore
Assistant Front Office Manager
Large Hotel
9

Possibility to organize memorable stay

Guest Relations Manager from 100 to 199 room Luxury Hotel in (Slovenia)

Verified
16 months ago
- important details about guest and his/her preferences- clear overview -direct contact with the guest - possibility to double check existing profile notes with recent overview
Country Slovenia
Guest Relations Manager
Large Hotel
9

Pre Arrival Guest Survey

Rooms Division Manager from 200 to 499 room Luxury Hotel in Nairobi (Kenya)

Verified
16 months ago
Enables us to reach out to guest prior to their visit. This makes them feel appreciated by our concern and proactivity to prepare in advance for them.
Country Kenya
Rooms Division Manager
X-Large Hotel
8

Guest intelligence tool

Front Office Manager from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
16 months ago
Easily accessible through Kempinski unified login, guest intelligence took has much potential. guest information is accurate and gives full guest history from PMS.
Country United Arab Emirates
Front Office Manager
X-Large Hotel
5

Good tool

Director of Rooms from 100 to 199 room Airport/Conference Hotel in Vienna (Austria)

Verified
16 months ago
I like that we get a lot of informtation before guest arrival, it is quite detailed but too difficult to use
Country Austria
Director of Rooms
Large Hotel
9

Easy use of the CRM.

Rooms Division Manager from 100 to 199 room Luxury Hotel in Rīga (Latvia)

Verified
16 months ago
The guest preferences easy understandable. Saving the data from the previous stays. Automated emails prior guest arrival if the last stay was not satisfactory.
Country Latvia
Rooms Division Manager
Large Hotel
10

A tool for providing tailor-made service.

Front Office Manager from 100 to 199 room Luxury Hotel in Bansko (Bulgaria)

Verified
16 months ago
It gives us information about the guest preferences prior to the arrival. Thus we are enabled to provide better and tailor-made service. Additionally, feedback from previous stays is provided, which is extremely helpful.
Country Bulgaria
Front Office Manager
Large Hotel
7

Good tool to gather guest information efficiently

Front Office Manager from 200 to 499 room Luxury Hotel in Dresden (Germany)

Verified
17 months ago
Gathers all relevant data on guests, past feedback, room requirements. The analytics help us in better understanding our guests and anticipate their needs.
Country Germany
Front Office Manager
X-Large Hotel
9

Useful Apps

Assistant Reservation Manager from 500+ room Bed & Breakfast & Inn in Java (Indonesia)

Verified
17 months ago
The Front Office team likes very much the apps. The apps very useful as we get get more information from the guest prior to their arrival that we can prepare in advance.
Country Indonesia
Assistant Reservation Manager
X-Large Hotel
8

Great product to boost guest engagement

Guest Relations Manager from 200 to 499 room Luxury Hotel in Kecamatan Kuta Selatan (Indonesia)

Verified
17 months ago
Great details for our customers to fill in the stay details or special occasion, customers can write their request and preferences in detailed
Country Indonesia
Guest Relations Manager
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

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Integrations

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Cendyn

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89% recommended by 255 hotels

Business Intelligence
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80% recommended by 82 hotels

Property Management Systems

Support

Unverified

Concilio Labs (Guest Score) has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

87%

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