The right connections at the right time
Concilio Labs
4.3 (26 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Concilio Labs
Ranked 9 (out of 60) in Hotel CRM & Email Marketing
Hotel Guest Intelligence, Hospitality Technology Innovation, Hotel Guest Personalization, and Actionable Insights
87% recommended by 25 hotels
Concilio Labs (Guest Score) has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Concilio Labs is the #16 most trending product in the Hotel CRM & Email Marketing category (out of 60) and the #597 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreConcilio Labs (Guest Score)’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Concilio Labs
Founded in 2013 | Headquarters in McLean, VA | 24 employees
Concilio Labs provides hoteliers with meaningful insights, enabling them to create fabulous guest experiences and increase direct revenue. Our products provide the full spectrum of personalization today's travelers expect. Combining real-time big data and smart data, hoteliers understand who each guest is and how to best communicate to them, individually and collectively, online and on-premise. - View insights for upcoming arrivals, departures & guests on premise - Understand the needs and expectations of guests before they arrive - Provide personalized communication and improve guest services - View individual guest profiles and take action on prescriptive recommendations - Identify key guests to greet and start building brand loyalty
Capabilities
Concilio Labs (Guest Score) doesn’t have any benefits or use cases available
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Pricing
Pricing Available By Request
Concilio Labs (Guest Score) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.
Smart Communication for Hoteliers and Guests – Simple. Automated. Profitable.
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Popularity by Segment
Size
14 | Large (75-199 room)
12 | X-Large (200+ room)
Country
3 | Germany
3 | Switzerland
2 | Lithuania
2 | Thailand
2 | Indonesia
1 | Slovakia
1 | Singapore
1 | Slovenia
1 | Kenya
1 | United Arab Emirates
1 | Austria
1 | Latvia
1 | Bulgaria
1 | Seychelles
1 | Spain
1 | Qatar
1 | Hungary
1 | Malta
1 | Croatia
Type
24 | Luxury Hotels
6 | Resorts
1 | Bed & Breakfast & Inns
1 | Hostels
1 | Vacation Rentals & Villas
Region
17 | Europe
5 | Asia Pacific
2 | Middle East
2 | Africa
Category
26 | Hotel CRM & Email Marketing
Hotelier Rating
10
Helpful Tool
Assistant Front Office Manager from 100 to 199 room Luxury Hotel in Singapore (Singapore)
Verified
8 months ago
The tool enables us to get ahead of our guests needs right even before they arrive at the hotel which greatly aids the operations to manage the guest well and their expectations
Singapore
Singapore
Assistant Front Office Manager
Large Hotel
9
Possibility to organize memorable stay
Guest Relations Manager from 100 to 199 room Luxury Hotel in (Slovenia)
Verified
8 months ago
- important details about guest and his/her preferences- clear overview -direct contact with the guest - possibility to double check existing profile notes with recent overview
Slovenia
Slovenia
Guest Relations Manager
Large Hotel
9
Pre Arrival Guest Survey
Rooms Division Manager from 200 to 499 room Luxury Hotel in Nairobi (Kenya)
Verified
8 months ago
Enables us to reach out to guest prior to their visit. This makes them feel appreciated by our concern and proactivity to prepare in advance for them.
Kenya
Kenya
Rooms Division Manager
X-Large Hotel
8
Guest intelligence tool
Front Office Manager from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)
Verified
8 months ago
Easily accessible through Kempinski unified login, guest intelligence took has much potential. guest information is accurate and gives full guest history from PMS.
United Arab Emirates
United Arab Emirates
Front Office Manager
X-Large Hotel
5
Good tool
Director of Rooms from 100 to 199 room Luxury Hotel in Wien (Austria)
Verified
8 months ago
I like that we get a lot of informtation before guest arrival, it is quite detailed but too difficult to use
Austria
Austria
Director of Rooms
Large Hotel
9
Easy use of the CRM.
Rooms Division Manager from 100 to 199 room Luxury Hotel in Rīga (Latvia)
Verified
8 months ago
The guest preferences easy understandable. Saving the data from the previous stays. Automated emails prior guest arrival if the last stay was not satisfactory.
Latvia
Latvia
Rooms Division Manager
Large Hotel
10
A tool for providing tailor-made service.
Front Office Manager from 100 to 199 room Luxury Hotel in Bansko (Bulgaria)
Verified
9 months ago
It gives us information about the guest preferences prior to the arrival. Thus we are enabled to provide better and tailor-made service. Additionally, feedback from previous stays is provided, which is extremely helpful.
Bulgaria
Bulgaria
Front Office Manager
Large Hotel
7
Good tool to gather guest information efficiently
Front Office Manager from 200 to 499 room Luxury Hotel in Dresden (Germany)
Verified
9 months ago
Gathers all relevant data on guests, past feedback, room requirements. The analytics help us in better understanding our guests and anticipate their needs.
Germany
Germany
Front Office Manager
X-Large Hotel
9
Useful Apps
Assistant Reservation Manager from 500+ room Hostel in (Indonesia)
Verified
9 months ago
The Front Office team likes very much the apps. The apps very useful as we get get more information from the guest prior to their arrival that we can prepare in advance.
Indonesia
Indonesia
Assistant Reservation Manager
X-Large Hotel
8
Great product to boost guest engagement
Guest Relations Manager from 200 to 499 room Luxury Hotel in Kecamatan Kuta Selatan (Indonesia)
Verified
9 months ago
Great details for our customers to fill in the stay details or special occasion, customers can write their request and preferences in detailed
Indonesia
Indonesia
Guest Relations Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
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Concilio Labs (Guest Score) hasn’t been recommended by any experts or partners yet
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Support
Unverified
Concilio Labs (Guest Score) has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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