Concilio Labs

4.3 (26 REVIEWS)

HT Score

14 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Concilio Labs

Name: Concilio Labs
Rating: 4.3 (26 reviews)

4.4 (26 REVIEWS)

Ranked 16 (out of 74) in Hotel CRM & Email Marketing

CDP, Hotel Guest Intelligence, Hotel Guest Profile, Hotel Guest Personalization, and Actionable Insights

87% recommended by 24 hotels

Concilio Labs (Guest Score) has 0 reviews from United States so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Concilio Labs (Guest Score)’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Concilio's solution offers a detailed, cloud-based CRM with an intuitive UX that helps manage guest preferences and gather comprehensive guest feedback. This tool enhances personalized service, optimizing operations and improving guest experience. It streamlines data collection, integrates various data sources, and suggests actionable recommendations, all aimed at increasing revenue, reducing costs, and enhancing guest satisfaction. However, there are notable concerns about the need for improved PMS integration to avoid manual data entry and repetitive tasks.

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What Types of Hotels Concilio Labs (Guest Score) is Popular For

Size

3 | Mid-Sized (50-99 room)

22 | Large (100-499 room)

1 | X-Large (500+ room)

Country

3 | Germany

2 | Switzerland

2 | Lithuania

2 | Thailand

2 | Spain

1 | Slovakia

1 | Singapore

1 | Slovenia

1 | Kenya

1 | United Arab Emirates

1 | Austria

1 | Latvia

1 | Bulgaria

1 | Indonesia

1 | Seychelles

1 | Qatar

1 | Hungary

1 | Malta

1 | Croatia

Type

26 | Luxury Hotels

11 | Airport/Conference Hotels

10 | Resorts

8 | Branded Hotels

7 | Bed & Breakfast & Inns

6 | City Center Hotels

4 | Boutique Hotels

4 | Limited Service & Budget Hotels

1 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Vacation Rentals & Villas

Region

17 | Europe

4 | Asia Pacific

2 | Middle East

2 | Africa

What is Concilio Labs (Guest Score)?

Founded in 2013 | Headquarters in McLean, VA | 24 employees

This description was generated by AI which analyzed the following sources to summarize a description of Concilio Labs (Guest Score) products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Concilio Labs (Guest Score) Reviews Analyzed: 26

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Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Concilio Labs (Guest Score) Expert Recommendations Analyzed: 0

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Description provided by Concilio Labs (Guest Score)

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Concilio Labs (Guest Score)'s Provided Description:

"Concilio Labs provides hoteliers with meaningful insights, enabling them to create elevated guest experiences and increase direct revenue. Our Insight Engine product provides the full spectrum of personalization today's travelers expect. Combining real-time big data and smart data, hoteliers understand who each guest is and how to best communicate to them, individually and collectively, online and on-premise. View insights for upcoming arrivals, departures, guests that are on premise. Hoteliers will be able to understand the needs and expectations of guests before they arrive, provide personalized communication and improve guest services, view individual guest profiles and take action on prescriptive recommendations, and identify key guests to greet and start building brand loyalty"

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Concilio Labs Alternatives

Not sure if Concilio Labs (Guest Score) is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:

Concilio Labs (Guest Score) doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Feedback & Surveys

4/5 features

Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Trip Advisor Connectivity Partner

Seamlessly connect surveys to turn them into reviews on Trip Advisor to boost your online reputation.

Available Add-ons & Modules

Concilio Labs (Guest Score) Reviews Summary

4.3

Very Good

26 reviews

Ease of Use

4.6/5

Customer Support

4.6/5

ROI

4.3/5

Implementation

4.3/5

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Concilio Labs (Guest Score) Integrations

Company	Functionality
Shiji Group 87% recommended by 72 hotels	Reputation Management
Infor 80% recommended by 82 hotels	Property Management Systems

Support

Unverified

Concilio Labs (Guest Score) has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

87%

Preferred Time

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Concilio Labs

What is Concilio Labs (Guest Score)?

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

GDPR Compliant

CCPA Compliant

PCI Complaint

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

Concilio Labs (Guest Score) Reviews Summary

Concilio Labs (Guest Score) Pricing

Concilio Labs (Guest Score) Reviews

Concilio Labs (Guest Score) Integrations

Support

Unverified

Support Not Verified

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