Ranked 10 (out of 58) in Hotel CRM & Email Marketing
Hotel CRM & Email Marketing
Hotel Guest Intelligence, Hospitality Technology Innovation, Hotel Guest Personalization, and Action...
Ranked #10 out of 58 in Hotel CRM & Email Marketing
Concilio Labs (Guest Score)’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreConcilio Labs provides hoteliers with meaningful insights, enabling them to create fabulous guest experiences and increase direct revenue. Our products provide the full spectrum of personalization today's travelers expect. Combining real-time big data and smart data, hoteliers understand who each guest is and how to best communicate to them, individually and collectively, online and on-premise. - ...
89% recommend
Director of Rooms
Its a great system which with the pre and post stay surveys helps us measure our quality level and take action. The system is very easy to use and a great asset.
Front Office Manager
In general its a great tool to collect guest preferences and share them in all hotel departments. This makes the guest stay more personalised as we have more background informations.
Assistant Reservations Manager
MMaybe we can add a tool to upgrade the room to a higher room category. This can be done and connected to NOR1.
Front Office Manager
If the requests could be interfaced to PMS directly, it would be much more convenient for the team, as we will save our time from adding Specials and Treatments into the reservations.
Director of Rooms
Nothing major to adjust really. We are happy with the system and use it daily in various departments of the hotel.
Concilio Labs (Guest Score) hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsDeliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.
dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management and CRM platform for individual hotels and hotel groups.
Find the perfect fit
This vendor is 75% below the category average..
February 03, 2023
Guest Relations Manager from Resorts in Vysoké Tatry (Slovakia)
To gain essential information about the guest stay and arrival in order to personalize and fulfill the guest needs and expectations
to combine Concilio with Opera PMS system automatically in order to gain guest information and put insights directly into PMS system
February 02, 2023
Front Office Manager from Luxury Hotels in Khwaeng Lumphini (Thailand)
We can personalize the service for our guest, or even do extra mile to create Kempinski moment when we know the guest's needs.
If the requests could be interfaced to PMS directly, it would be much more convenient for the team, as we will save our time from adding Specials and Treatments into the reservations.
February 01, 2023
Front Office Manager from Luxury Hotels in Vilnius (Lithuania)
Front office employees are very happy using this app which is helping to gather information about our guests before arrival.
Everything looks perfect I do not see anything at the moment that could be improved, it makes our guest's stays more perfect.
January 31, 2023
Front Office Manager from Luxury Hotels in Estepona (Spain)
It is a good way of contacting our guests prior arrival and very helpful in many regards, I like the idea.
There is many information that should be directly loaded into the PMS, it takes many time to move the information provided to the PMS.
January 28, 2023
Front Office Manager from Luxury Hotels in Doha (Qatar)
Collecting guest preferences and details prior to guest arrival. Understanding the guest needs. Receiving the guest feedback. Facilitating the guest arrival experience.
Guest information to be integrated into the guest profile on PMS. Review the My moment Section. facilitate the reporting tool.
January 27, 2023
Guest Relation Manager from Luxury Hotels in Berlin (Germany)
It is good to work with concilio.labs because we it is: reliable, - professional, - smart, -organized, -clear, - easy,
I guess that should be answered by the colleagues working and communicating directly with concilio labs. We, as a hotel unit, do not have a direct connection to concilio labs
Concilio Labs (Guest Score) hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Assistant Reservations Manager
It is a very useful tool that helps us personalize the guests' stay. It is very helpful to have all the information before the arrival of the guests so that we can ensure a smooth check-in.