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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Based on 26 verified hotelier reviews of Concilio Labs (Guest Score) and 1,045 reviews of alternatives · Updated July 2026
You're here because you want to explore your options beyond Concilio Labs. Some Hotel Tech Report reviewers cite integration with PMS as a recurring obstacle, impacting operational workflows and guest management decisions. This pain affects your ability to deliver consistent experiences and optimize team productivity.
What works for a Concilio Labs alternative depends almost entirely on hotel size. The shortlist includes Smart Host GmbH, dailypoint™, and Bookboost. Property size shapes the outcomes you see, with Bookboost helping Ruby Hotels achieve a 15% increase in conversion rates through automation, addressing the core integration and operational challenges.
The #1 ranked Concilio Labs (Guest Score) alternative for each hotel size and region
dailypoint™
100
Smart Host GmbH
99
Bookboost
97
Profitroom
96
TrustYou
89
Cendyn
0
Sojern
0
| Alternative | HT Score | Best by Hotel Size | Best by Region | Price |
|---|---|---|---|---|
|
dailypoint™
|
100 | Top 3 for Mid-sized Hotels, Best for Large Hotels | Top 3 for Europe, Top 3 for Asia Pacific, Best for Middle East | $600/mo |
|
Smart Host GmbH
|
99 | Best for Small Hotels, Top 3 for Mid-sized Hotels | Top 3 for Europe | $900/mo |
|
Bookboost
|
97 | Top 3 for Small Hotels, Top 3 for Large Hotels | Top 3 for Asia Pacific | $600/mo |
|
Profitroom
|
96 | Top 3 for Small Hotels, Best for Mid-sized Hotels, Top 3 for Large Hotels | Best for North America, Best for Europe | $600/mo |
|
TrustYou
|
89 | — | Best for Asia Pacific | $400/mo |
|
Cendyn
|
0 | — | Top 3 for North America | $900/mo |
|
Sojern
|
0 | — | Top 3 for North America | $400/mo |
Source: Hotel Tech Report rankings, based on 1,071 verified hotelier reviews of Concilio Labs (Guest Score) and its alternatives, segmented by hotel size and operating region. Last updated July 2026.
Hotel Tech Report's review data identifies Smart Host GmbH, Profitroom, and Bookboost as the top Concilio Labs (Guest Score) alternatives for Small hotels.
Small hotels and B&Bs typically run with lean teams where one person wears every hat. That means your Hotel CRM & Email Marketing needs to work out of the box — no training manuals, no complex setup, no enterprise price tag. The tools ranked highest here are rated by hoteliers at properties under 50 rooms who value simplicity, affordability, and responsive support.
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, with reviewers pointing to personalized pre-arrival, post-stay, birthday and newsletter messages that help staff prep for special requests and keep guest communication in one place.
Profitroom is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, and reviewers single out Guest Connect, which sends welcome-pack and booking-confirmation reminders without staff chasing.
Bookboost is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport because hoteliers use its personalized guest journeys across email, SMS and WhatsApp to keep one view of each guest and send the right message before arrival, during stay, and after stay.
dailypoint™ is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport because hoteliers use its guest segmentation to “mobilize our guests” and turn one-time visitors into regulars.
Reguest is a top Hotel CRM & Email Marketing pick among Small on HotelTechReport for personalized offers, pre and post stay emails, and birthday greetings that create a "wow effect" for guests.
Hotel Tech Report's review data identifies Profitroom, dailypoint™, and Smart Host GmbH as the top Concilio Labs (Guest Score) alternatives for Mid-sized hotels.
Mid-sized hotels face a unique challenge: operations are complex enough to need real technology, but teams are too lean to manage enterprise platforms. The right Hotel CRM & Email Marketing at this size integrates cleanly with your PMS, automates repetitive work, and does not require dedicated IT staff to maintain. These rankings reflect what hoteliers with 50 to 199 rooms actually use and recommend.
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers pointing to stay proposals that arrive in under a minute and CRM email campaigns that make direct offers look polished.
dailypoint™ is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers singling out guest-interest-based segmentation that makes newsletters and mailings sharply targeted.
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers singling out targeted campaigns built from guest data and booking behavior, plus automatic newsletter suggestions that match when a guest is likely to book.
Bookboost is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with one inbox for email, WhatsApp, SMS, and OTA messages, so reception can handle guest replies without jumping between channels.
TrustYou is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport because it puts guest reviews, sentiment analysis, and competitor scores in one dashboard, so teams can spot issues and act before they spread.
Thynk is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers pointing to customizable reports and analytics dashboards that help sales teams track pipeline and negotiated rates without living in Excel.
Reguest is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport because hoteliers single out its fast quote preparation and the chatbot that turns guest requests into quicker replies.
Sojern is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers pointing to audience targeting by interests, hobbies, behaviors, and even country, so campaigns can hit the right travelers instead of spraying spend.
Cendyn is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its preconfigured options, segments, and templates that let teams start sending campaigns from day one.
Amadeus is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to the way its team helps build a complete 360° strategy across digital marketing work.
Hotel Tech Report's review data identifies dailypoint™, Profitroom, and Bookboost as the top Concilio Labs (Guest Score) alternatives for Large hotels.
Large hotels and resorts run multi-department operations where downtime and disconnected systems have real revenue impact. At 200+ rooms, your Hotel CRM & Email Marketing needs to scale across properties, connect to a full tech stack, and deliver reporting that drives decisions — not just dashboards. These alternatives are top-rated by hoteliers running large operations with high guest volumes.
dailypoint™ is a top Hotel CRM & Email Marketing pick among Large on HotelTechReport, with reviewers singleing out its guest profile cleanup that merges double profiles and pulls data from multiple sources into one record.
Profitroom is a top Hotel CRM & Email Marketing pick among Large on HotelTechReport, with hoteliers pointing to fast offer creation and auto reminders that let staff send quotes without writing long emails.
Bookboost is a top Hotel CRM & Email Marketing pick among large hotels on HotelTechReport, with reviewers pointing to targeted emails by guest segment and SMS marketing that gets higher CTR and conversion.
Thynk is a top Hotel CRM & Email Marketing pick among large hotels on HotelTechReport, with hoteliers pointing to its Salesforce-based account and lead tracking plus the “Thynk university” training that helps teams get rolling across a portfolio.
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among large hotels on HotelTechReport, with reviewers singling out segmentation that lets teams target family, golf, or wellness guests with personalized campaigns.
Cendyn is a top Hotel CRM & Email Marketing pick among Large on HotelTechReport, with hoteliers pointing to CRM and marketing tools that pull guest data together and drive direct bookings.
TrustYou is a top Hotel CRM & Email Marketing pick among large hotels on HotelTechReport for turning guest feedback into one dashboard with sentiment analysis and trend visualization, so operators can spot recurring service issues and act on them.
Amadeus is a top Hotel CRM & Email Marketing pick among large hotels on HotelTechReport, with hoteliers pointing to Z-Direct’s direct targeting from reservation details, which helps them send more specific emails and lift open rates.
Common themes from critical reviews include integration with pms, operational efficiency, need for enhanced integrations.
"Giving the option when the guests are filling out the survey to log in with their social media account to have more personalised stay for teh guests. Live chat option avaliable prior and during the say with the hotel."
"to combine Concilio with Opera PMS system automatically in order to gain guest information and put insights directly into PMS system"
"*If concillio could have a direct link with Opera so that the informations we receive could go directly in the system this will minimise the time that we have to input the infos in Opera"
That said, if Concilio Labs (Guest Score) isn't meeting your needs, there are strong alternatives depending on what matters most to your property:
If integration with pms is your main concern, dailypoint™ scores well in integration capabilities — 100% positive across 2 review mentions.
If operational efficiency is your main concern, Thynk scores well in automation and efficiency — 80% positive across 10 review mentions.
If guest preferences and personalization is your main concern, Smart Host GmbH scores well in personalized guest communication — 100% positive across 6 review mentions.
Every hotel has different priorities. The best approach is to compare a few options side by side using verified review data, and reach out for demos to see which product fits your specific workflow.
See how Concilio Labs (Guest Score) stacks up against its top competitors in a detailed side-by-side comparison.
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Hotel Tech Report data ranks dailypoint™ as the #1 Concilio Labs (Guest Score) alternative based on verified hotelier reviews. Other top-rated options include Smart Host GmbH, Bookboost, Profitroom. The best fit depends on your property size and operational priorities — see the segment rankings below for guidance specific to your hotel.
Hotel Tech Report's review data ranks Smart Host GmbH as the #1 Concilio Labs (Guest Score) alternative for Small hotels, followed by Profitroom and Bookboost. Rankings reflect verified hotelier reviews segmented by property size.
Hotel Tech Report's review data ranks Profitroom as the #1 Concilio Labs (Guest Score) alternative for Mid-sized hotels, followed by dailypoint™ and Smart Host GmbH. Rankings reflect verified hotelier reviews segmented by property size.
Hotel Tech Report's review data ranks dailypoint™ as the #1 Concilio Labs (Guest Score) alternative for Large hotels, followed by Profitroom and Bookboost. Rankings reflect verified hotelier reviews segmented by property size.
Hotel Tech Report's analysis of 26 verified Concilio Labs (Guest Score) reviews points to integration with pms as the most common friction point. Hotels also cite the need for stronger integrations and more responsive support as reasons for evaluating alternatives.
Hotel Tech Report's pricing data identifies TrustYou as the most affordable Concilio Labs (Guest Score) alternative, starting at $400/mo. Pricing varies by property size and feature requirements.
Hotel Tech Report's HT Score ranks dailypoint™ highest among Concilio Labs (Guest Score) alternatives at 100 out of 100, based on verified hotelier reviews across functionality, support, integrations, and value.
Hotel Tech Report tracks both as established Hotel CRM & Email Marketing solutions. The differences show up in how each performs for different property sizes and regions — see the head-to-head comparison on Hotel Tech Report for a side-by-side breakdown of reviews, pricing, and feature coverage.
Hotel Tech Report tracks 11 verified Concilio Labs (Guest Score) alternatives in the Hotel CRM & Email Marketing category, ranked by hotel size — small, mid-sized, and large properties — and by operating region.
Start with your PMS — that integration needs to work flawlessly. Then check channel manager connectivity, payment processing, and any revenue management tools you run. The right Hotel CRM & Email Marketing connects to your full stack without workarounds.
Most Hotel CRM & Email Marketing migrations take 2-6 weeks depending on property size and data complexity. The biggest variable is data migration and staff training. Ask vendors about their onboarding timeline and what support they provide during the switch.
Check Concilio Labs (Guest Score)'s profile on Hotel Tech Report for current trial availability. Many Hotel CRM & Email Marketing vendors offer demos or pilot periods — worth testing with live data before committing to a contract.
Custom recommendations tailored to your property
A few popular systems from our hotel crm & email marketing guide — or let our AI score each one against your specific property in about two minutes.
