You might be wondering, what exactly does Eleanor do? What features does it offer my staff and guests? Eleanor’s suite of features is flexible enough to work well for both exclusive spa retreats and large resorts with all the activities like diving, boating, and golf – and everything in between.

Eleanor’s features include:

• One central interface to book and manage all recreational activities, F&B experiences, spa services, and tours and excursions

• Capture forms to collect guest preferences, dietary restrictions, and more

• Upsell offers to capture incremental revenue

• Real-time guest feedback requests

• In stay and pre departure surveys

• Message template scheduling to automate some communication with guests

• Reporting that shows booking volume, revenue production, trends, and more

• Guest-facing mobile app that supports online check-in, itinerary planning,messaging, common requests

• Web app for use on a tablet or kiosk

• Additional spa-specific features like managing availability of therapists and appointment scheduling

• Multi-language and translation support (great for properties that attract international guests!)

• Tasks and guests requests, removing the need for a separate software for managing tasks and requests across various departments including housekeeping and maintenance.

For both staff and guests, Eleanor offers a user-friendly interface with clear navigation. Staff can use Eleanor on both desktop and mobile. The staff-facing home screen has tabs that quickly take you to your calendar, bookings, guest database, reporting, and more. In addition, your team can control the photos, descriptions, and pricing for your activities, tours, packages, and anything else you want to make bookable in the app. The 7 day a week Eleanor support team also offers these updates for you, included as standard within the package.

On the guest-facing side, Eleanor works especially well on mobile. Guests can download your hotel’s unique app from the app store, which is basically a white-labeled version of the standard Eleanor app. You can customize the look and feel to reflect your brand standards, including use of your hotel’s logo and photography. When guests log in with their confirmation code and check-in date, they are greeted by name and can complete online check-in, reserve and purchase activities, and browse information about your property. Guests who are already on-site will log in with their guest room number and date of birth, but the app features are the same once they’re logged in.

Hotel staff and guests can use Eleanor’s web app or mobile app on any type of device - desktop, tablet, or mobile. Eleanor’s mobile app is available for download on Apple and Android devices, and the web app can be used on any device with a web browser.

Eleanor offers integrations with property management systems like Opera, eZee, and Maestro. The PMS integration enables seamless flow of data in both directions between Eleanor and your PMS. This connection makes it possible to, for example, to write guest data submitted via the check in steps directly into the PMS.

What do real hoteliers think about Eleanor? We looked at some real user reviews and testimonials to find how hoteliers feel about the app.

A Marketing Manager at a luxury resort in the Maldives cites “user friendliness, communication with guests [is] easier, makes bookings for restaurants easier, guests get the information they need more easily.” as high points of Eleanor, plus “the [Eleanor] team are very responsive and super helpful when it comes to any questions or doubts.”

Another leader from a Maldives-based resort notes, “we are targeting 100% paperless check-in - we can achieve this with Eleanor. We have recently added Tasks allowing our team to report, assign and track requests or issues with maintenance, housekeeping, butlers, front office. Reservations for restaurants, spa, activities and excursions are also managed through Eleanor.” This hotelier also sees opportunity for Eleanor to continue building out the reporting features.

But Eleanor isn’t only suitable for resorts; a manager of a boutique hotel in Grenada says, “[the] app is convenient, easy to use, and provides a great tool for guests to explore what the hotel and island have to offer, Eleanor team is very helpful and efficient, [and] e-check in improves efficiency of in person check-in.”

Overall, Eleanor has earned an average rating of 4.9 out of 5 through 78 reviews on HotelTechReport, and it was recently named #2 Concierge Software vendor at the 2023 HotelTechAwards.

Eleanor was clearly created to solve a pain point for resorts that offer many recreational activities and excursions, and it excels at this unique functionality. From a guest’s perspective, exploring and booking activities is a breeze in the app. From your staff’s perspective, it’s equally easy to manage these bookings thanks to the PMS integrations and user-friendly back-end dashboard. Another strong point of the Eleanor app is actually the people behind the app; Eleanor’s account managers, sales team, and support agents are consistently praised in reviews from hoteliers around the world.

Tour and activity bookings (both on and off property) are bundled into the basic subscription which might makeEleanor a less relevant option for city hotels that don’t offer recreational options and is really geared towards resorts managing multiple guest experiences.  Eleanor’s pricing starts at $550/month which might put it out of reach of smaller city hotels without on property guest experiences and outlets.

Eleanor is an excellent app for resorts that want to make bookings for recreational activities and add-ons more efficient. Not only does it execute this feature well, but it also supports online check-in, guest feedback requests, and hotel app functionality that every hotel and resort should consider adopting to enhance the guest experience. If you operate a resort that uses one of the property management systems that Eleanor integrates with, then don’t hesitate to set up a demo with Eleanor.  Even if your PMS is not on the supported list, the Eleanor team are always looking to expand their integrations and do not charge for any new development done to achieve this.

Ready to boost incremental revenue and guest satisfaction at your resort? Reach out to the team at Eleanor to get started with a demo.

This article was created collaboratively by HotelTechReport.com and Eleanor