Book4Time

4.7 (122 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Damien, Pelle, Jennifer + 6 more experts recommend Book4Time

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Ranked 1 (out of 12) in Spa Software

2024 Winner Hotel Software

Hoteliers voted Book4Time as the #1 Spa Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Book4Time is a global leader in spa software and wellness and ancillary revenue management solutions for the hospitality market

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Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Book4Time is the #1 most trending product in the Spa Software category (out of 12) and the #14 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Book4Time has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Book4Time as the #1 Spa Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Book4Time
Founded in 2004 | Headquarters in Markham, ON | 80 employees
Book4Time is the leading spa, wellness and ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. Book4Time is the first cloud-based spa software for the wellness industry to provide a centralized multi-location platform. They publish new updates every 4-8 weeks, have the industry’s highest uptime at 99.99%, support 15 languages and have LIVE 24/7 phone and email support through strategically located global customer support centers. They also help businesses maintain compliance by assisting with local tax laws, data and privacy regulations. Book4Time Features: Integrations with over 60+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), 15+ Languages, Reservations Management, Demand Generation, Yield Management, Guest CRM, Memberships, Point-Of-Sale, Business Intelligence and comprehensive consumer facing apps for Mobile Bookings, Classes/ Activities, eCommerce and Digital Intake Forms.

Capabilities

ONLINE APPOINTMENTS

GROUP BOOKINGS

ACTIVITIES & CLASSES

MEMBERSHIPS

ROOM & HOUSE CHARGES

Features

Reservations Managements

4/5 features

Payment

4/5 features

Upselling & Packages

4/5 features

Guest Communications

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Book4Time Average Book4Time

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No matching results

0

Success Stories

3

References

19

Featured Customers

Success Stories

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Book4Time doesn’t have any case studies available

Popularity by Segment

Size

2 | X-Small (1-9 room)

4 | Small (10-24 room)

7 | Medium (25-74 room)

31 | Large (75-199 room)

77 | X-Large (200+ room)

Country

38 | United States of America

15 | Mexico

10 | Canada

6 | United Arab Emirates

6 | Dominican Republic

4 | Egypt

3 | India

3 | Morocco

2 | Hong Kong

2 | Fiji

2 | South Africa

2 | United Kingdom

2 | Puerto Rico

2 | Costa Rica

2 | Maldives

1 | Netherlands Antilles

1 | Kuwait

1 | Bahrain

1 | Azerbaijan

1 | Qatar

1 | Peru

1 | Spain

1 | Jamaica

1 | Saudi Arabia

1 | Tunisia

1 | Czech Republic

1 | Mauritius

1 | Australia

1 | Jordan

1 | Trinidad and Tobago

1 | Tanzania

1 | Ireland

1 | Malta

1 | Singapore

1 | Colombia

1 | Saint Kitts and Nevis

1 | Montenegro

1 | French Polynesia

Type

81 | Luxury Hotels

48 | Resorts

38 | Branded Hotels

8 | Boutiques

6 | City Center Hotels

6 | Hostels

2 | Bed & Breakfast & Inns

1 | Casinos

1 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

1 | Motels

1 | RV Parks & Campgrounds

Region

63 | North America

14 | Middle East

12 | Central America

10 | Asia Pacific

8 | Africa

7 | Europe

4 | Oceania

4 | South America

Category

122 | Spa Software

Hotelier Rating

Excellent
102
Very Good
13
Average
5
Poor
2
Terrible
0

Property Size

  • X-Small (2)
  • Small (4)
  • Medium (7)
  • Large (31)
  • X-Large (77)

Country

  • United States of America
    United States of America
    (38)
  • Mexico
    Mexico
    (15)
  • Canada
    Canada
    (10)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • Egypt
    Egypt
    (4)
  • India
    India
    (3)
  • Morocco
    Morocco
    (3)
  • Hong Kong
    Hong Kong
    (2)
  • Fiji
    Fiji
    (2)
  • South Africa
    South Africa
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Puerto Rico
    Puerto Rico
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Maldives
    Maldives
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Kuwait
    Kuwait
    (1)
  • Bahrain
    Bahrain
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Qatar
    Qatar
    (1)
  • Peru
    Peru
    (1)
  • Spain
    Spain
    (1)
  • Jamaica
    Jamaica
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Tunisia
    Tunisia
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Mauritius
    Mauritius
    (1)
  • Australia
    Australia
    (1)
  • Jordan
    Jordan
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Tanzania
    Tanzania
    (1)
  • Ireland
    Ireland
    (1)
  • Malta
    Malta
    (1)
  • Singapore
    Singapore
    (1)
  • Colombia
    Colombia
    (1)
  • Saint Kitts and Nevis
    Saint Kitts and Nevis
    (1)
  • Montenegro
    Montenegro
    (1)
  • French Polynesia
    French Polynesia
    (1)

Region

  • North America
    North America
    (63)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (14)
  • South America
    South America
    (4)
  • Central America
    Central America
    (12)
  • Africa
    Africa
    (8)
8

Book 4 Time has been a big improvement over the last software company that we used. Love the payroll reporting

director from 500+ room Resort in Pensacola Beach (United States of America)

Verified
6 months ago
Book 4 time interfaces with our other resort software partners, which makes our spa operation fun smooth . The payroll reporting is excellent,
Country United States of America
director
X-Large Hotel
9

An adaptive, evolving and user friendly OS.

Director of Spa & Wellness from 100 to 199 room Luxury Hotel in Calistoga (United States of America)

Verified
6 months ago
Book4Time has proven to be an excellent operational sandbox that provides the tools and foundation to customize the interface for your guests and staff. I also appreciate the constant stream of updates and evolution of the front and back end.
Country United States of America
Director of Spa & Wellness
Large Hotel
10

Quick, easy, and effective!

Assistant Spa Manager at the Lantana Spa from 500+ room Branded Hotel in San Antonio (United States of America)

Verified
6 months ago
Book4Time makes it easy to make reservations no matter the size of the group. Our team loves how quick they learned how to use the software. If anyone ever forgets an important step, Book4Time will not allow you to continue which is amazing!
Country United States of America
Assistant Spa Manager at the Lantana Spa
X-Large Hotel
10

Spa Software is amazing!!

Spa Supervisor from 100 to 199 room Boutique in Nashville (United States of America)

Verified
6 months ago
It allows me to keep track of inventory as well as cancellations. I also love the variety of reports that I can generate for month end reporting.
Country United States of America
Spa Supervisor
Large Hotel
8

SPA Book For Time

Review Book4Time on Hotel Tech Report from 100 to 199 room Hostel in Cabo San Lucas (Mexico)

Verified
6 months ago
It is a friendly program, easy to use, it has the reports I need, the operations staff understands it easily, additions, cancellations or changes can be made without any problem, for these reasons I like the Book 4 time system.
Country Mexico
Review Book4Time on Hotel Tech Report
Large Hotel
10

Great spa software and support!

Director Of Spa Operations from 5 to 9 room Luxury Hotel in Chicago (United States of America)

Verified
6 months ago
From day 1 of training to needing support anytime of the day, everyone is always attentive and helpful! Everything book4time promises, it delivers.
Country United States of America
Director Of Spa Operations
X-Small Hotel
9

Book4time is the real spa manager

Acting SPA Manager from 200 to 499 room Branded Hotel in Tunis (Tunisia)

Verified
6 months ago
Book4time is verry user friendly and you can explain it for everyone whatever their ccapacity and ability to deal with technology
Country Tunisia
Acting SPA Manager
X-Large Hotel
10

Better than previous applications that I have experienced

Asst. IT Manager from 100 to 199 room Resort in دبي (United Arab Emirates)

Verified
6 months ago
Using this application has made life easy for me as an IT Manager. Ease of Use. Easy Navigations. User Interface is great Response time for support is second to none.
Country United Arab Emirates
Asst. IT Manager
Large Hotel
10

Best Spa Oparating system

Assistant Director of Rooms from 100 to 199 room Luxury Hotel in Doha (Qatar)

Verified
6 months ago
Book for time is The best spa operating system around the globe. it’s not only works as PMS system. It’s also manage stock, documentaries, marketing Voucher systems, and so many other avenues to explore the best part of the time is the support team attending to your needs on real time. This always the key.
Country Qatar
Assistant Director of Rooms
Large Hotel
10

Book4Time review after using it for nearly a year and half for the first time after using many other applications

Assistant Spa Manager from 200 to 499 room Luxury Hotel in Kuwait (Kuwait)

Verified
6 months ago
I love how it is user-friendly to create packages and book them rather than other apps. It's very convenient to give rights to certain groups on certain activities or restrict them. Gift Card creation and redemption are also very convenient to use. At the same time, book4time has almost no issue with the connection of the hotel PMS systems....
Country Kuwait
Assistant Spa Manager
X-Large Hotel
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  • 3
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  • 13

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great solution providing a complete range of features for your spa management but also much more. Innovative and modern, their interface provide everything you need through a pleasant interface, easy to use.

Question:

What differentiates this product or service from the competition?

Answer:

The wide range of facilities or extra service you can manage from their platform is for sure a competitive advantage. From Spa to fitness center, tennis or any kind of classes they will be able to manage both the front and back end, providing a complete efficiency and meeting all your needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If your property offers some extra services you need to manage independently and want the right software to combine with your PMS, Book4time has some great assets that you should look at. Always improving their offer they will for sure bring to you more staff efficiency as well as a better customer experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 6 recommend
Recommended by
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Damien Cazabonne Senior Strategic Partnership Manager @ Mews
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Jennifer Wayland-Smith Owner - Hospitality Consultancy @ Wayland-Smith Consulting
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Billy Sevcik Sales Guide @ Yellow Dog Software
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Ljubica Ivanic Spa Manager @ Hyatt Cap Cana
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Damien Cazabonne Senior Strategic Partnership Manager @ Mews
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Pelle Schopenhouer Partnerships Manager @ Revinate
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Jennifer Wayland-Smith Owner - Hospitality Consultancy @ Wayland-Smith Consulting
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Billy Sevcik Sales Guide @ Yellow Dog Software
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Ljubica Ivanic Spa Manager @ Hyatt Cap Cana
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Amanda Tower PR & Marketing @ INTELITY
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John Wright NA Business Leader @ Salto Systems
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Mattia Zanella Strategic Hospitality Partnerships @ Adyen
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Sarah Duguay Sales & Marketing Manager @ WebRezPro
Are you a consultant or vendor that recommends Book4Time? Leave a recommendation

More About Book4Time

Book4Time is a global leader in providing cloud-based spa and wellness management solutions to the hospitality and spa industry. With its comprehensive range of functionalities, Book4Time focuses on enhancing the guest experience, optimizing operations, and driving revenue growth. The platform offers a user-friendly and intuitive booking system, allowing guests to conveniently book spa services online. This feature improves accessibility and streamlines the reservation process, resulting in increased customer satisfaction and higher booking rates. Book4Time integrates with hotel systems like PMS (such as Hyatt and WebRezPro), enabling seamless data exchange and centralized management. Book4Time's point-of-sale (POS) capabilities simplify transaction management and facilitate secure and efficient payment processing. This functionality supports various payment methods, including gift cards, and enables spas to offer customized spa packages and incentives to attract and retain customers. The cloud-based nature of Book4Time ensures that spas can access the platform from any location, enabling multi-location management and facilitating real-time inventory management. This flexibility is particularly valuable for businesses with multiple branches or those in the wellness industry across Canada and beyond. Book4Time's CRM features enable spas to create and maintain detailed guest profiles, capturing preferences and providing a personalized experience. The platform also supports digital intake forms, streamlining the guest check-in process and enhancing efficiency. Book4Time's all-in-one solution includes functionalities such as revenue management, automation, and customer support. The platform integrates with Demandforce, a marketing and communication tool, to enhance customer engagement and promote spa services effectively. With its mobile device compatibility, Book4Time empowers spas to cater to the increasing trend of mobile bookings, allowing guests to book and manage appointments conveniently from their smartphones or tablets. Book4Time's cloud-based spa software is renowned for its ease of use, making it accessible for both small independent spas and large-scale wellness businesses. The platform's robust features, including loyalty program management and comprehensive reporting, enable spas to maximize guest satisfaction and drive repeat visits. As a global leader in the hospitality market, Book4Time has established itself as a trusted solution provider. Its commitment to continuous innovation is demonstrated through webinars, industry partnerships, and its position as a preferred choice for spa and wellness management software. Book4Time is a cloud-based spa and wellness management solution that excels in enhancing the guest experience, optimizing operations, and driving revenue growth in the hospitality and spa industry. With its all-in-one functionalities, ease of use, global leadership, and integration capabilities, Book4Time is a trusted choice for spas and wellness businesses worldwide.

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Support

Verified Support

Book4Time has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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