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Book4Time
4.7 (154 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Damien, Pelle, Jennifer + 6 more experts recommend Book4Time
Read RecommendationsBook4Time
Ranked 1 (out of 14) in Spa Software
2025 Winner
Hotel Software
Hoteliers voted Book4Time as the #1 Spa Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldBook4Time is a global leader in spa software and wellness and ancillary revenue management solutions for the hospitality market
94% recommended by 149 hotels
Four Seasons, Auberge Resorts, Belmond & 146 others
Bell - AI powered product analyst
I analyzed all of Book4Time’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Book4Time for its robust reporting capabilities and spa management functions that streamline operations and boost profitability. Its integration with third-party platforms enhances operational efficiency across hotel systems, enabling optimal resource allocation and guest satisfaction. However, areas like dynamic yield management and customization options could use improvement to fully meet hotel needs. Its scalability supports both small and large properties, making it a versatile choice.
Four Seasons, Auberge Resorts, Belmond & 146 others
Read their reviewsWhat Types of Hotels Book4Time is Popular For
Size
5 | X-Small (1-9 room)
4 | Small (10-24 room)
14 | Medium (25-74 room)
45 | Large (75-199 room)
86 | X-Large (200+ room)
Country
52 | United States of America
16 | Mexico
13 | Canada
8 | United Arab Emirates
4 | Dominican Republic
4 | Egypt
3 | Morocco
3 | India
2 | United Kingdom
2 | Saudi Arabia
2 | Fiji
2 | Hong Kong
2 | Bahrain
2 | South Africa
2 | Jordan
2 | Costa Rica
2 | Spain
2 | Maldives
1 | Qatar
1 | Kuwait
1 | Tunisia
1 | Panama
1 | Italy
1 | Azerbaijan
1 | Rwanda
1 | Peru
1 | Jamaica
1 | Czech Republic
1 | Australia
1 | Trinidad and Tobago
1 | Tanzania
1 | Ireland
1 | Malta
1 | Singapore
1 | Colombia
1 | Montenegro
Type
122 | Luxury Hotels
92 | Resorts
56 | Branded Hotels
45 | Boutiques
40 | Airport/Conference Hotels
30 | Bed & Breakfast & Inns
30 | City Center Hotels
9 | Limited Service & Budget Hotels
7 | Hostels
4 | Casinos
2 | Extended Stay & Serviced Apartments
1 | Motels
1 | Vacation Rentals & Villas
Region
81 | North America
18 | Middle East
11 | Asia Pacific
9 | Europe
8 | Africa
6 | Central America
5 | South America
3 | Oceania
Category
154 | Spa Software
Didn’t find what you were looking for?
What is Book4Time?
Founded in 2004 | Headquarters in Markham, ON | 80 employees
Book4Time is a comprehensive spa and wellness management software designed to enhance the operations of top hotels and resorts worldwide. The platform is particularly cherished for its user-friendly interface and robust reporting capabilities. It seamlessly integrates with Property Management Systems (PMS) and other hotel systems, facilitating efficient online bookings and dynamic pricing to boost revenue. Book4Time’s functionalities extend to inventory and payroll management, and it supports over 15 languages, ensuring global applicability. With features like guest CRM, point-of-sale, business intelligence, and mobile booking solutions, it streamlines spas and wellness centers' operations, making it an invaluable tool for enhancing guest experiences and driving operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Book4Time products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Book4Time Reviews Analyzed: 115
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Book4Time Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Book4Time
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Book4Time's Provided Description:
"Book4Time is the leading spa, wellness and ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. Book4Time is the first cloud-based spa software for the wellness industry to provide a centralized multi-location platform. They publish new updates every 4-8 weeks, have the industry’s highest uptime at 99.99%, support 15 languages and have LIVE 24/7 phone and email support through strategically located global customer support centers. They also help businesses maintain compliance by assisting with local tax laws, data and privacy regulations. Book4Time Features: Integrations with over 60+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), 15+ Languages, Reservations Management, Demand Generation, Yield Management, Guest CRM, Memberships, Point-Of-Sale, Business Intelligence and comprehensive consumer facing apps for Mobile Bookings, Classes/ Activities, eCommerce and Digital Intake Forms."
FAQs
Capabilities
ONLINE APPOINTMENTS
ONLINE APPOINTMENTS
Our customizable booking platform is your 24/7 concierge. Connect with your guests at any time, from anywhere. Feeling creative? Use our API to build your hotel’s own online booking experience.
GROUP BOOKINGS
GROUP BOOKINGS
Book4Time’s booking wizard is the handiest way to hold multiple rooms for large groups or to schedule corporate events at your hotel. Plus, groups can choose to check in under a single reservation, use a corporate account, or pay individually at POS.
ACTIVITIES & CLASSES
ACTIVITIES & CLASSES
Schedule recreational sports or on-resort activities quickly and easily at the front desk — or let your guests book online. Plus, now you can capture activity-specific preferences and payment methods.
MEMBERSHIPS
MEMBERSHIPS
Our centralized membership program helps increase guest retention with member discounts, exclusive services, and monthly credits that can be redeemed at your hotel or resort.
ROOM & HOUSE CHARGES
ROOM & HOUSE CHARGES
Easily integrate your hotel PMS so your staff can process room charges in real time. Or, transfer all spa and activity revenue to your hotel system.
YIELD MANAGEMENT
YIELD MANAGEMENT
Our central management tool is the best way to maximize peak period utilization and drive traffic during slower periods. Plus, improve productivity and increase revenue while you’re at it!
Features
Reservations Managements
4/5 features
Payment
4/5 features
Upselling & Packages
4/5 features
Guest Communications
4/5 features
Book4Time Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Book4Time is the #2 most trending product in the Spa Software category (out of 14) and the #74 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBook4Time has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Book4Time as the #1 Spa Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Book4Time Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Book4Time Case Studies
Book4Time doesn’t have any case studies available
References
"Book4Time has made it possible for staff at Skana and Ahsi’ spas to focus on doing what they do best, providing a memorable — even life-changing — experience, which is invaluable."
Shane Bird
Director of Spa Operations @
The Tower at Turning Stone
"By switching to Book4time, we found a software partner that helped us to elevate our spa to new heights."
Charbel Watfa
Senior Spa Director MEA @
Four Seasons Hotel Tunis
"“It’s more than just a software. We really want to be thinking and anticipating our guest and client needs before they happen,” explains Nickle. “We want the ability to create a memorable experience.”"
Victoria Nickle
Senior Director of Spas for the Americas @
Four Seasons Hotels and Resorts
Featured Customers
Hotelier Rating
Looking for specific info?
10
The Best Spa Software Ever
Spa Manager from 500+ room Airport/Conference Hotel in Bavaro (Caribbean)
Verified
4 months ago
Very easy and efficient handling. I love it so much. Thanks B4T. We were the first hotel using B4T.
Caribbean
Caribbean
Spa Manager
X-Large Hotel
10
The solution you didn't know you needed
Spa & Wellness Director from 200 to 499 room Boutique in Madrid (Spain)
Verified
5 months ago
Among the main benefits is an easy-to-use tool for the team to optimize high-volume operations. and helps to make efficient use of the spa's resources and facilities. The team can easily understand how to use it and the reports are very simple. You can create user levels for each role in the company. In addition, you can link your product i...
Spain
Spain
Spa & Wellness Director
X-Large Hotel
10
The best
Spa Director from 200 to 499 room Branded Hotel in San Francisco (United States of America)
Verified
5 months ago
Book4time is the best by far. the simplicity for the users perspective to the dynamic features it presents, there is nothing better.
United States of America
United States of America
Spa Director
X-Large Hotel
5
It is not as reliable as it should be
Regional IT Director from 100 to 199 room Bed & Breakfast & Inn in Tucson (United States of America)
Verified
5 months ago
The spa team seems to like the scheduling ability as well as the retail functions. having them all in one program is helpful
United States of America
United States of America
Regional IT Director
Large Hotel
8
Robust option for resort spas
VP of Operations from 100 to 199 room Boutique in Sonoma (United States of America)
Verified
5 months ago
Book4Time offers a robust assortment of reports in most categories. This is one of the best attributes of Book 4 Time. I like the way the reports are categorized and that there's lots of options for tracking individual results. The hotel integration usually works well and is better than most other software options. The appointment book is e...
United States of America
United States of America
VP of Operations
Large Hotel
10
Book 4 Time / Spa service assistance
Director or Spa Retail and Memberships from 100 to 199 room Boutique in West Hollywood (United States of America)
Verified
5 months ago
Is an easy system to use and to teach to new employees after a few days. it's straight forward and I love that if you forget something you can use the helpdesk tab to pull videos and info to guide you.
United States of America
United States of America
Director or Spa Retail and Memberships
Large Hotel
10
The Ritz-Carlton Spa Chicago & Leaf Spa Chicago
Director Of Operations from 10 to 24 room Casino in Victor (United States of America)
Verified
5 months ago
Scheduling is the best and very easy to use. The reports are very friendly to use and understand. Customer service is always supportive and responds very quickly. like Book4Time Spa software for several reasons. First and foremost, it streamlines the management of spa operations, offering a comprehensive suite of tools for booking, scheduli...
United States of America
United States of America
Director Of Operations
Small Hotel
10
Very easy and friendly to use
Cluster Spa Manager from 200 to 499 room Branded Hotel in Kigali (Rwanda)
Verified
5 months ago
Easy report and friendly user and easy to work on it. and always having the update of the software. what i love the most is you can full out report easy and no complication.
Rwanda
Rwanda
Cluster Spa Manager
X-Large Hotel
9
Book4time is a good software to manage an spa to get ready appointments and coordinate the staff to bring a excellent service to customers.
IT Manager from 50-74 room Boutique in Cap Cana (Caribbean)
Verified
5 months ago
Whit this software we are managing miscellaneous sales, spa treatments, organizing the operation of the spa and maximicing the sales with the posivility to connect to our pms.
Caribbean
Caribbean
IT Manager
Medium Hotel
10
Assessment of Brand's use of Book4Time
Executive Director of Spas from 50-74 room Bed & Breakfast & Inn in Norwich (United States of America)
Verified
5 months ago
Book4Time meets/exceeds the needs of our spas, provides excellent support and does an excellent job of improving their product regularly.
United States of America
United States of America
Executive Director of Spas
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Great solution providing a complete range of features for your spa management but also much more. Innovative and modern, their interface provide everything you need through a pleasant interface, easy to use.
Showing all answers to: "What does this product or service do well?"
Great solution providing a complete range of features for your spa management but also much more. Innovative and modern, their interface provide everything you need through a pleasant interface, easy to use.
Book4Time is one of the top systems for spa & resort management. Book4Time has proven to be an industry innovator for a long time. They've been able to construct an intuitive system that makes it easy to use for your on-site teams. All in all, the system makes it super easy for you to manage your spa facilities; booking appointments, staff scheduling, inventory management etc.
Book4Time is an all-in-one spa scheduling solution. Easy to implement, easy for first-time users, and great to experienced spa operators! The initial training along with the configuration was spot-on get the transition from another software to Book4Time was well-timed and organized.
Book4time has become a leader in the spa software space. Yellow Dog Software shares many large hotel and resort clients who either have Book4Time installed in their spa's or are in the process of transition from other systems. They can also extend their POS into other retail outlets, especially when partnered with Yellow Dog Software to manager larger retail operations.
I work in Spa area for over 20 years, had many different Spa software, but honestly , book4time exceeded all my expectations.
Its easy to use, have many great reports, easy to make group bookings, great online reservations engine, as well as emails as follow up for clients reservations.
My receptionist comment that is easy to use and to change reservations once made.
Question:
What differentiates this product or service from the competition?
Answer:
The wide range of facilities or extra service you can manage from their platform is for sure a competitive advantage. From Spa to fitness center, tennis or any kind of classes they will be able to manage both the front and back end, providing a complete efficiency and meeting all your needs.
Showing all answers to: "What differentiates this product or service from the competition?"
The wide range of facilities or extra service you can manage from their platform is for sure a competitive advantage. From Spa to fitness center, tennis or any kind of classes they will be able to manage both the front and back end, providing a complete efficiency and meeting all your needs.
Book4Time has created the top technology ecosystem in the spa management business. The huge number of integrations they have ensures that you can create a tech stack that's fully integrated. On top of this, their great client support ensures a great experience
As Book4Time is cloud-based, it is accessible from any internet connection. This allows administrators to adjust settings, schedules, etc without having to be onsite. In addition, the e-gift option and now Book4time Pay makes managing the various tasks so much simpler and consolidated.
Book4Time not only has a great product, but they also have great customer support. They are also a great partner to work with. Their team is all about finding the right solution for their customers and making sure they have the best experience possible with their product.
Best client service, they listen to clients and make sure to follow up.
They maintain one informed for future any changes , software updates and additional options they are working on.
On rarely occasions, when help is needed very fast to resolve.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If your property offers some extra services you need to manage independently and want the right software to combine with your PMS, Book4time has some great assets that you should look at. Always improving their offer they will for sure bring to you more staff efficiency as well as a better customer experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If your property offers some extra services you need to manage independently and want the right software to combine with your PMS, Book4time has some great assets that you should look at. Always improving their offer they will for sure bring to you more staff efficiency as well as a better customer experience.
Make sure know what's important for you. You should always have a clear picture of what you are looking for when selecting any technology system for your business. One crucial factor, what interfaces are important to you? These days it's essential to make sure a system connects with your PMS, CRM, etc. Manually downloading csv files from one system and uploading in another is now longer acceptable, automation is key to the success and efficiency of your business.
Be sure to consider all of the options available ... this includes interfaces to hotel PMS, Accounting, credit card processing, and gift card/egift management. When used a full package, the results are tremendous and allow for best functionality.
In addition to looking at Book4time as your Spa POS and booking system, they should also considering rolling their POS out across any additional retail store. Their POS makes a great retail POS for boutiques, gift shops, coffee shop, and more!
Book4time is compatible with hotel operating systems. Most important part is knowing your Spa needs, so they can help with best configuration process, that is key for further use.
Worry not as Book4time definition is continued great costumer support.
Recommended by
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Owner - Hospitality Consultancy
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Ljubica Ivanic
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@
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@
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Mattia Zanella
Strategic Hospitality Partnerships
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Sarah Duguay
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Are you a consultant or vendor that recommends Book4Time?
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News
Book4Time
8 months ago
Agilysys Announces Strategic Acquisition Of Book4Time, Spa Management SaaS Solution Leader
Book4Time
9 months ago
Book4Time Announces Official Technology Partnership with Evention
Book4Time
1 year ago
Book4Time Unveils Enhanced Day & Resort Pass Functionality To Help Hoteliers Drive Staycation Business
Book4Time
1 year ago
Book4Time Wins #1 Spot in the 2024 Hotel Tech Report Awards
Book4Time
1 year ago
Book4Time Now Allows Your Guests To Book Their Own Custom Itinerary Across All Wellness Departments Via Online Booking
Book4Time
1 year ago
Urvenue Announces Integration with Book4Time
Book4Time
1 year ago
Book4Time now integrates with Oracle’s OPERA Cloud via the Oracle Hospitality Integration Platform
Book4Time
1 year ago
Book4Time Celebrates Second ISPA Innovate Award
More About Book4Time
Book4Time is a global leader in providing cloud-based spa and wellness management solutions to the hospitality and spa industry. With its comprehensive range of functionalities, Book4Time focuses on enhancing the guest experience, optimizing operations, and driving revenue growth. The platform offers a user-friendly and intuitive booking system, allowing guests to conveniently book spa services online. This feature improves accessibility and streamlines the reservation process, resulting in increased customer satisfaction and higher booking rates. Book4Time integrates with hotel systems like PMS (such as Hyatt and WebRezPro), enabling seamless data exchange and centralized management. Book4Time's point-of-sale (POS) capabilities simplify transaction management and facilitate secure and efficient payment processing. This functionality supports various payment methods, including gift cards, and enables spas to offer customized spa packages and incentives to attract and retain customers. The cloud-based nature of Book4Time ensures that spas can access the platform from any location, enabling multi-location management and facilitating real-time inventory management. This flexibility is particularly valuable for businesses with multiple branches or those in the wellness industry across Canada and beyond. Book4Time's CRM features enable spas to create and maintain detailed guest profiles, capturing preferences and providing a personalized experience. The platform also supports digital intake forms, streamlining the guest check-in process and enhancing efficiency. Book4Time's all-in-one solution includes functionalities such as revenue management, automation, and customer support. The platform integrates with Demandforce, a marketing and communication tool, to enhance customer engagement and promote spa services effectively. With its mobile device compatibility, Book4Time empowers spas to cater to the increasing trend of mobile bookings, allowing guests to book and manage appointments conveniently from their smartphones or tablets. Book4Time's cloud-based spa software is renowned for its ease of use, making it accessible for both small independent spas and large-scale wellness businesses. The platform's robust features, including loyalty program management and comprehensive reporting, enable spas to maximize guest satisfaction and drive repeat visits. As a global leader in the hospitality market, Book4Time has established itself as a trusted solution provider. Its commitment to continuous innovation is demonstrated through webinars, industry partnerships, and its position as a preferred choice for spa and wellness management software. Book4Time is a cloud-based spa and wellness management solution that excels in enhancing the guest experience, optimizing operations, and driving revenue growth in the hospitality and spa industry. With its all-in-one functionalities, ease of use, global leadership, and integration capabilities, Book4Time is a trusted choice for spas and wellness businesses worldwide.
Book4Time Integrations
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Support
Verified Support
Book4Time has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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