Book4Time

4.7 (99 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Damien, Pelle, Jennifer + 6 more experts recommend Book4Time

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Ranked 1 (out of 12) in Spa Software

2023 Finalist HotelTechAwards

Hoteliers voted Book4Time as the #2 Spa Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Book4Time is a global leader in spa software and wellness and ancillary revenue management solutions for the hospitality market

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Book4Time is popular in United States of America and Mexico.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Book4Time is the #1 most trending product in the Spa Software category (out of 12) and the #16 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Book4Time has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Book4Time as the #2 Spa Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Book4Time
Founded in 2004 | Headquarters in Markham, ON | 80 employees
Book4Time is the leading spa, wellness and ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. Book4Time is the first cloud-based spa software for the wellness industry to provide a centralized multi-location platform. They publish new updates every 4-8 weeks, have the industry’s highest uptime at 99.99%, support 15 languages and have LIVE 24/7 phone and email support through strategically located global customer support centers. They also help businesses maintain compliance by assisting with local tax laws, data and privacy regulations. Book4Time Features: Integrations with over 60+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), 15+ Languages, Reservations Management, Demand Generation, Yield Management, Guest CRM, Memberships, Point-Of-Sale, Business Intelligence and comprehensive consumer facing apps for Mobile Bookings, Classes/ Activities, eCommerce and Digital Intake Forms.

Capabilities

ONLINE APPOINTMENTS

GROUP BOOKINGS

ACTIVITIES & CLASSES

MEMBERSHIPS

ROOM & HOUSE CHARGES

Features

Reservations Managements

4/5 features

Payment

4/5 features

Upselling & Packages

4/5 features

Guest Communications

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Book4Time Average Book4Time

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No matching results

0

Success Stories

3

References

19

Featured Customers

Success Stories

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Book4Time doesn’t have any case studies available

Popularity by Segment

Size

4 | Small (10-24 room)

7 | Medium (25-74 room)

26 | Large (75-199 room)

61 | X-Large (200+ room)

Country

30 | United States of America

12 | Mexico

10 | Canada

6 | Dominican Republic

4 | United Arab Emirates

4 | Egypt

3 | Morocco

2 | Puerto Rico

2 | India

2 | United Kingdom

2 | Fiji

2 | Costa Rica

2 | Maldives

1 | Jamaica

1 | Hong Kong

1 | Saudi Arabia

1 | South Africa

1 | Czech Republic

1 | Mauritius

1 | Australia

1 | Jordan

1 | Trinidad and Tobago

1 | Tanzania

1 | Kuwait

1 | Ireland

1 | Malta

1 | Singapore

1 | Colombia

1 | Saint Kitts and Nevis

1 | Montenegro

1 | French Polynesia

Type

61 | Luxury Hotels

40 | Resorts

29 | Branded Hotels

7 | Boutiques

3 | City Center Hotels

3 | Hostels

2 | Bed & Breakfast & Inns

1 | Casinos

1 | Limited Service & Budget Hotels

1 | Motels

Region

52 | North America

11 | Middle East

11 | Central America

6 | Europe

6 | Asia Pacific

6 | Africa

4 | Oceania

3 | South America

Category

99 | Spa Software

Hotelier Rating

Excellent
85
Very Good
9
Average
4
Poor
1
Terrible
0

Property Size

  • Small (4)
  • Medium (7)
  • Large (26)
  • X-Large (61)

Country

  • United States of America
    United States of America
    (30)
  • Mexico
    Mexico
    (12)
  • Canada
    Canada
    (10)
  • Dominican Republic
    Dominican Republic
    (6)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Egypt
    Egypt
    (4)
  • Morocco
    Morocco
    (3)
  • Puerto Rico
    Puerto Rico
    (2)
  • India
    India
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Fiji
    Fiji
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Maldives
    Maldives
    (2)
  • Jamaica
    Jamaica
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • South Africa
    South Africa
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Mauritius
    Mauritius
    (1)
  • Australia
    Australia
    (1)
  • Jordan
    Jordan
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Tanzania
    Tanzania
    (1)
  • Kuwait
    Kuwait
    (1)
  • Ireland
    Ireland
    (1)
  • Malta
    Malta
    (1)
  • Singapore
    Singapore
    (1)
  • Colombia
    Colombia
    (1)
  • Saint Kitts and Nevis
    Saint Kitts and Nevis
    (1)
  • Montenegro
    Montenegro
    (1)
  • French Polynesia
    French Polynesia
    (1)

Region

  • North America
    North America
    (52)
  • Europe
    Europe
    (6)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (11)
  • South America
    South America
    (3)
  • Central America
    Central America
    (11)
  • Africa
    Africa
    (6)
10

The Best Spa Software Ever

Spa Manager from 500+ room Resort in Punta Cana (Dominican Republic)

Verified
13 days ago
Very easy and efficient handling. i love it so much. Thanks B4T. It is a system that has super efficient support, is functional, understandable, fast, and visually comfortable. Without a doubt I have not seen a system that is as practical as B4T and its reporting is very good. In my company we were the first to venture into this system an...
Country Dominican Republic
Spa Manager
X-Large Hotel
8

Web software for booking management and much more

Spa Manager from 200 to 499 room Resort in Punta Cana (Dominican Republic)

Verified
15 days ago
I like the possibility of managing practically every aspect of the reservation: customer contacts, service calendar, payment management.It also works for me that it has a lot of customization possibilities. It is possible to shape it to your own measure.It seems very successful to me that it is web based, for comfortable management from any...
Country Dominican Republic
Spa Manager
X-Large Hotel
7

Versitile and Powerfull

Spa Receptionist from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
21 days ago
· Easy of access to all manner of reports and forecasting · Quick and seamless recall of previous appointments and sales · The ease of integration has free me to focus on guest interaction.
Country United Kingdom
Spa Receptionist
X-Large Hotel
10

Excellent platform for managing SPA bookings

Resort Operations Manager from 500+ room Branded Hotel in Montego Bay (Jamaica)

Verified
21 days ago
Easy to use, the platform has all features one may need for managing SPA operations effectively and efficiently. The team loves its user-friendly interface, extra features and enjoys frequent improvements and updates which allow our staff to operate even more effectively. Reporting system is excellent as well - with variety of built-in repo...
Country Jamaica
Resort Operations Manager
X-Large Hotel
10

Book4Time, else Book4Loss!

Cluster Director of IT from 200 to 499 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
21 days ago
* It is very easy to setup* It has very user-friendly and attractive interface* * Every Guest leave with 10% Satisfaction * At the end Staff is much happy *
Country Saudi Arabia
Cluster Director of IT
X-Large Hotel
10

The platform is very smooth and easy to use, many configurations and settings are easy to find and explore. The software helped our spa receptionists to manage their guest's bookings and appointments.

Asst IT Mgr from 100 to 199 room Branded Hotel in Rabat (Morocco)

Verified
21 days ago
From my side I really like the support and their assistance, they were always helpful and patient with our requests and our issues, they tried so hard to fix or train us. I really enjoy the level of customization you can apply to the entire software. Booking clients is easy and moving them around is as easy as dragging the appointment and d...
Country Morocco
Asst IT Mgr
Large Hotel
10

Book4time - game-changer in the spa industry

Director of Rooms & Spa from 200 to 499 room Branded Hotel in (Fiji)

Verified
22 days ago
One of the most significant benefits of using BOOK4TIME is its user-friendly interface. The platform is intuitive and well-organized, making it a breeze for our staff to manage appointments, services, and customer information. This ease of use has reduced training time and increased the overall efficiency of our spa operations. The real-tim...
Country Fiji
Director of Rooms & Spa
X-Large Hotel
10

Not a user friendly - lacks regular updates

Manager, Finance from 100 to 199 room Boutique in (United Arab Emirates)

Verified
22 days ago
The Software showcases commendable attributes such as; swift support, minimal downtime, and unwavering stability, ensuring a robust and reliable performance.
Country United Arab Emirates
Manager, Finance
Large Hotel
10

Online booking system

Spa & Recreation Manager from 200 to 499 room Branded Hotel in Momi (Fiji)

Verified
22 days ago
What I like most about BOOK4TIME spa software is that i can access from anywhere as a manager and control the bookings and know what my receptionist team is doing with our bookings. Also the support team are very proactive in their response to any issues.
Country Fiji
Spa & Recreation Manager
X-Large Hotel
10

User friendly and easy to navigate

Assistant Spa Director from 100 to 199 room Luxury Hotel in Lanai City (United States of America)

Verified
22 days ago
All the report features and the easy integration with Opera and other corporate programs. Like the support for training and the quick response every time we have an issue
Country United States of America
Assistant Spa Director
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great solution providing a complete range of features for your spa management but also much more. Innovative and modern, their interface provide everything you need through a pleasant interface, easy to use.

Question:

What differentiates this product or service from the competition?

Answer:

The wide range of facilities or extra service you can manage from their platform is for sure a competitive advantage. From Spa to fitness center, tennis or any kind of classes they will be able to manage both the front and back end, providing a complete efficiency and meeting all your needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If your property offers some extra services you need to manage independently and want the right software to combine with your PMS, Book4time has some great assets that you should look at. Always improving their offer they will for sure bring to you more staff efficiency as well as a better customer experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 6 recommend
Recommended by
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Damien Cazabonne Senior Strategic Partnership Manager @ Mews
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Jennifer Wayland-Smith Owner - Hospitality Consultancy @ Wayland-Smith Consulting
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Billy Sevcik Sales Guide @ Yellow Dog Software
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Ljubica Ivanic Spa Manager @ Hyatt Cap Cana
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Damien Cazabonne Senior Strategic Partnership Manager @ Mews
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Pelle Schopenhouer Partnerships Manager @ Revinate
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Jennifer Wayland-Smith Owner - Hospitality Consultancy @ Wayland-Smith Consulting
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Billy Sevcik Sales Guide @ Yellow Dog Software
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Ljubica Ivanic Spa Manager @ Hyatt Cap Cana
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Amanda Tower PR & Marketing @ INTELITY
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John Wright NA Business Leader @ Salto Systems
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Mattia Zanella Strategic Hospitality Partnerships @ Adyen
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Sarah Duguay Sales & Marketing Manager @ WebRezPro
Are you a consultant or vendor that recommends Book4Time? Leave a recommendation

More About Book4Time

Book4Time is a global leader in providing cloud-based spa and wellness management solutions to the hospitality and spa industry. With its comprehensive range of functionalities, Book4Time focuses on enhancing the guest experience, optimizing operations, and driving revenue growth. The platform offers a user-friendly and intuitive booking system, allowing guests to conveniently book spa services online. This feature improves accessibility and streamlines the reservation process, resulting in increased customer satisfaction and higher booking rates. Book4Time integrates with hotel systems like PMS (such as Hyatt and WebRezPro), enabling seamless data exchange and centralized management. Book4Time's point-of-sale (POS) capabilities simplify transaction management and facilitate secure and efficient payment processing. This functionality supports various payment methods, including gift cards, and enables spas to offer customized spa packages and incentives to attract and retain customers. The cloud-based nature of Book4Time ensures that spas can access the platform from any location, enabling multi-location management and facilitating real-time inventory management. This flexibility is particularly valuable for businesses with multiple branches or those in the wellness industry across Canada and beyond. Book4Time's CRM features enable spas to create and maintain detailed guest profiles, capturing preferences and providing a personalized experience. The platform also supports digital intake forms, streamlining the guest check-in process and enhancing efficiency. Book4Time's all-in-one solution includes functionalities such as revenue management, automation, and customer support. The platform integrates with Demandforce, a marketing and communication tool, to enhance customer engagement and promote spa services effectively. With its mobile device compatibility, Book4Time empowers spas to cater to the increasing trend of mobile bookings, allowing guests to book and manage appointments conveniently from their smartphones or tablets. Book4Time's cloud-based spa software is renowned for its ease of use, making it accessible for both small independent spas and large-scale wellness businesses. The platform's robust features, including loyalty program management and comprehensive reporting, enable spas to maximize guest satisfaction and drive repeat visits. As a global leader in the hospitality market, Book4Time has established itself as a trusted solution provider. Its commitment to continuous innovation is demonstrated through webinars, industry partnerships, and its position as a preferred choice for spa and wellness management software. Book4Time is a cloud-based spa and wellness management solution that excels in enhancing the guest experience, optimizing operations, and driving revenue growth in the hospitality and spa industry. With its all-in-one functionalities, ease of use, global leadership, and integration capabilities, Book4Time is a trusted choice for spas and wellness businesses worldwide.

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Support

Verified Support

Book4Time has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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