Book4Time
4.7 (99 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Damien, Pelle, Jennifer + 6 more experts recommend Book4Time
Read RecommendationsBook4Time
Ranked 1 (out of 12) in Spa Software
2023 Finalist
HotelTechAwards
Hoteliers voted Book4Time as the #2 Spa Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldBook4Time is a global leader in spa software and wellness and ancillary revenue management solutions for the hospitality market
95% recommended by 98 hotels
Four Seasons, Auberge Resorts, Belmond & 95 others
Book4Time is popular in United States of America and Mexico.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Book4Time is the #1 most trending product in the Spa Software category (out of 12) and the #16 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBook4Time has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Book4Time as the #2 Spa Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Book4Time
Founded in 2004 | Headquarters in Markham, ON | 80 employees
Book4Time is the leading spa, wellness and ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands.
Book4Time is the first cloud-based spa software for the wellness industry to provide a centralized multi-location platform. They publish new updates every 4-8 weeks, have the industry’s highest uptime at 99.99%, support 15 languages and have LIVE 24/7 phone and email support through strategically located global customer support centers. They also help businesses maintain compliance by assisting with local tax laws, data and privacy regulations.
Book4Time Features: Integrations with over 60+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), 15+ Languages, Reservations Management, Demand Generation, Yield Management, Guest CRM, Memberships, Point-Of-Sale, Business Intelligence and comprehensive consumer facing apps for Mobile Bookings, Classes/ Activities, eCommerce and Digital Intake Forms.
Capabilities
ONLINE APPOINTMENTS
ONLINE APPOINTMENTS
Our customizable booking platform is your 24/7 concierge. Connect with your guests at any time, from anywhere. Feeling creative? Use our API to build your hotel’s own online booking experience.
GROUP BOOKINGS
GROUP BOOKINGS
Book4Time’s booking wizard is the handiest way to hold multiple rooms for large groups or to schedule corporate events at your hotel. Plus, groups can choose to check in under a single reservation, use a corporate account, or pay individually at POS.
ACTIVITIES & CLASSES
ACTIVITIES & CLASSES
Schedule recreational sports or on-resort activities quickly and easily at the front desk — or let your guests book online. Plus, now you can capture activity-specific preferences and payment methods.
MEMBERSHIPS
MEMBERSHIPS
Our centralized membership program helps increase guest retention with member discounts, exclusive services, and monthly credits that can be redeemed at your hotel or resort.
ROOM & HOUSE CHARGES
ROOM & HOUSE CHARGES
Easily integrate your hotel PMS so your staff can process room charges in real time. Or, transfer all spa and activity revenue to your hotel system.
YIELD MANAGEMENT
YIELD MANAGEMENT
Our central management tool is the best way to maximize peak period utilization and drive traffic during slower periods. Plus, improve productivity and increase revenue while you’re at it!
Features
Reservations Managements
4/5 features
Payment
4/5 features
Upselling & Packages
4/5 features
Guest Communications
4/5 features
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Success Stories
Book4Time doesn’t have any case studies available
References
"Book4Time has made it possible for staff at Skana and Ahsi’ spas to focus on doing what they do best, providing a memorable — even life-changing — experience, which is invaluable."
Shane Bird
Director of Spa Operations @
Turning Stone Resort Casino
"By switching to Book4time, we found a software partner that helped us to elevate our spa to new heights."
Charbel Watfa
Senior Spa Director MEA @
Four Seasons Hotel Tunis
"“It’s more than just a software. We really want to be thinking and anticipating our guest and client needs before they happen,” explains Nickle. “We want the ability to create a memorable experience.”"
Victoria Nickle
Senior Director of Spas for the Americas @
Four Seasons Hotels and Resorts
Featured Customers
Popularity by Segment
Size
4 | Small (10-24 room)
7 | Medium (25-74 room)
26 | Large (75-199 room)
61 | X-Large (200+ room)
Country
30 | United States of America
12 | Mexico
10 | Canada
6 | Dominican Republic
4 | United Arab Emirates
4 | Egypt
3 | Morocco
2 | Puerto Rico
2 | India
2 | United Kingdom
2 | Fiji
2 | Costa Rica
2 | Maldives
1 | Jamaica
1 | Hong Kong
1 | Saudi Arabia
1 | South Africa
1 | Czech Republic
1 | Mauritius
1 | Australia
1 | Jordan
1 | Trinidad and Tobago
1 | Tanzania
1 | Kuwait
1 | Ireland
1 | Malta
1 | Singapore
1 | Colombia
1 | Saint Kitts and Nevis
1 | Montenegro
1 | French Polynesia
Type
61 | Luxury Hotels
40 | Resorts
29 | Branded Hotels
7 | Boutiques
3 | City Center Hotels
3 | Hostels
2 | Bed & Breakfast & Inns
1 | Casinos
1 | Limited Service & Budget Hotels
1 | Motels
Region
52 | North America
11 | Middle East
11 | Central America
6 | Europe
6 | Asia Pacific
6 | Africa
4 | Oceania
3 | South America
Category
99 | Spa Software
Hotelier Rating
10
The Best Spa Software Ever
Spa Manager from 500+ room Resort in Punta Cana (Dominican Republic)
Verified
13 days ago
Very easy and efficient handling. i love it so much. Thanks B4T. It is a system that has super efficient support, is functional, understandable, fast, and visually comfortable. Without a doubt I have not seen a system that is as practical as B4T and its reporting is very good. In my company we were the first to venture into this system an...
Dominican Republic
Dominican Republic
Spa Manager
X-Large Hotel
8
Web software for booking management and much more
Spa Manager from 200 to 499 room Resort in Punta Cana (Dominican Republic)
Verified
15 days ago
I like the possibility of managing practically every aspect of the reservation: customer contacts, service calendar, payment management.It also works for me that it has a lot of customization possibilities. It is possible to shape it to your own measure.It seems very successful to me that it is web based, for comfortable management from any...
Dominican Republic
Dominican Republic
Spa Manager
X-Large Hotel
7
Versitile and Powerfull
Spa Receptionist from 200 to 499 room Luxury Hotel in (United Kingdom)
Verified
21 days ago
· Easy of access to all manner of reports and forecasting · Quick and seamless recall of previous appointments and sales · The ease of integration has free me to focus on guest interaction.
United Kingdom
United Kingdom
Spa Receptionist
X-Large Hotel
10
Excellent platform for managing SPA bookings
Resort Operations Manager from 500+ room Branded Hotel in Montego Bay (Jamaica)
Verified
21 days ago
Easy to use, the platform has all features one may need for managing SPA operations effectively and efficiently. The team loves its user-friendly interface, extra features and enjoys frequent improvements and updates which allow our staff to operate even more effectively. Reporting system is excellent as well - with variety of built-in repo...
Jamaica
Jamaica
Resort Operations Manager
X-Large Hotel
10
Book4Time, else Book4Loss!
Cluster Director of IT from 200 to 499 room Branded Hotel in Riyadh (Saudi Arabia)
Verified
21 days ago
* It is very easy to setup* It has very user-friendly and attractive interface* * Every Guest leave with 10% Satisfaction * At the end Staff is much happy *
Saudi Arabia
Saudi Arabia
Cluster Director of IT
X-Large Hotel
10
The platform is very smooth and easy to use, many configurations and settings are easy to find and explore. The software helped our spa receptionists to manage their guest's bookings and appointments.
Asst IT Mgr from 100 to 199 room Branded Hotel in Rabat (Morocco)
Verified
21 days ago
From my side I really like the support and their assistance, they were always helpful and patient with our requests and our issues, they tried so hard to fix or train us. I really enjoy the level of customization you can apply to the entire software. Booking clients is easy and moving them around is as easy as dragging the appointment and d...
Morocco
Morocco
Asst IT Mgr
Large Hotel
10
Book4time - game-changer in the spa industry
Director of Rooms & Spa from 200 to 499 room Branded Hotel in (Fiji)
Verified
22 days ago
One of the most significant benefits of using BOOK4TIME is its user-friendly interface. The platform is intuitive and well-organized, making it a breeze for our staff to manage appointments, services, and customer information. This ease of use has reduced training time and increased the overall efficiency of our spa operations. The real-tim...
Fiji
Fiji
Director of Rooms & Spa
X-Large Hotel
10
Not a user friendly - lacks regular updates
Manager, Finance from 100 to 199 room Boutique in (United Arab Emirates)
Verified
22 days ago
The Software showcases commendable attributes such as; swift support, minimal downtime, and unwavering stability, ensuring a robust and reliable performance.
United Arab Emirates
United Arab Emirates
Manager, Finance
Large Hotel
10
Online booking system
Spa & Recreation Manager from 200 to 499 room Branded Hotel in Momi (Fiji)
Verified
22 days ago
What I like most about BOOK4TIME spa software is that i can access from anywhere as a manager and control the bookings and know what my receptionist team is doing with our bookings. Also the support team are very proactive in their response to any issues.
Fiji
Fiji
Spa & Recreation Manager
X-Large Hotel
10
User friendly and easy to navigate
Assistant Spa Director from 100 to 199 room Luxury Hotel in Lanai City (United States of America)
Verified
22 days ago
All the report features and the easy integration with Opera and other corporate programs. Like the support for training and the quick response every time we have an issue
United States of America
United States of America
Assistant Spa Director
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Great solution providing a complete range of features for your spa management but also much more. Innovative and modern, their interface provide everything you need through a pleasant interface, easy to use.
Showing all answers to: "What does this product or service do well?"
Great solution providing a complete range of features for your spa management but also much more. Innovative and modern, their interface provide everything you need through a pleasant interface, easy to use.
Book4Time is one of the top systems for spa & resort management. Book4Time has proven to be an industry innovator for a long time. They've been able to construct an intuitive system that makes it easy to use for your on-site teams. All in all, the system makes it super easy for you to manage your spa facilities; booking appointments, staff scheduling, inventory management etc.
Book4Time is an all-in-one spa scheduling solution. Easy to implement, easy for first-time users, and great to experienced spa operators! The initial training along with the configuration was spot-on get the transition from another software to Book4Time was well-timed and organized.
Book4time has become a leader in the spa software space. Yellow Dog Software shares many large hotel and resort clients who either have Book4Time installed in their spa's or are in the process of transition from other systems. They can also extend their POS into other retail outlets, especially when partnered with Yellow Dog Software to manager larger retail operations.
I work in Spa area for over 20 years, had many different Spa software, but honestly , book4time exceeded all my expectations.
Its easy to use, have many great reports, easy to make group bookings, great online reservations engine, as well as emails as follow up for clients reservations.
My receptionist comment that is easy to use and to change reservations once made.
Question:
What differentiates this product or service from the competition?
Answer:
The wide range of facilities or extra service you can manage from their platform is for sure a competitive advantage. From Spa to fitness center, tennis or any kind of classes they will be able to manage both the front and back end, providing a complete efficiency and meeting all your needs.
Showing all answers to: "What differentiates this product or service from the competition?"
The wide range of facilities or extra service you can manage from their platform is for sure a competitive advantage. From Spa to fitness center, tennis or any kind of classes they will be able to manage both the front and back end, providing a complete efficiency and meeting all your needs.
Book4Time has created the top technology ecosystem in the spa management business. The huge number of integrations they have ensures that you can create a tech stack that's fully integrated. On top of this, their great client support ensures a great experience
As Book4Time is cloud-based, it is accessible from any internet connection. This allows administrators to adjust settings, schedules, etc without having to be onsite. In addition, the e-gift option and now Book4time Pay makes managing the various tasks so much simpler and consolidated.
Book4Time not only has a great product, but they also have great customer support. They are also a great partner to work with. Their team is all about finding the right solution for their customers and making sure they have the best experience possible with their product.
Best client service, they listen to clients and make sure to follow up.
They maintain one informed for future any changes , software updates and additional options they are working on.
On rarely occasions, when help is needed very fast to resolve.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If your property offers some extra services you need to manage independently and want the right software to combine with your PMS, Book4time has some great assets that you should look at. Always improving their offer they will for sure bring to you more staff efficiency as well as a better customer experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If your property offers some extra services you need to manage independently and want the right software to combine with your PMS, Book4time has some great assets that you should look at. Always improving their offer they will for sure bring to you more staff efficiency as well as a better customer experience.
Make sure know what's important for you. You should always have a clear picture of what you are looking for when selecting any technology system for your business. One crucial factor, what interfaces are important to you? These days it's essential to make sure a system connects with your PMS, CRM, etc. Manually downloading csv files from one system and uploading in another is now longer acceptable, automation is key to the success and efficiency of your business.
Be sure to consider all of the options available ... this includes interfaces to hotel PMS, Accounting, credit card processing, and gift card/egift management. When used a full package, the results are tremendous and allow for best functionality.
In addition to looking at Book4time as your Spa POS and booking system, they should also considering rolling their POS out across any additional retail store. Their POS makes a great retail POS for boutiques, gift shops, coffee shop, and more!
Book4time is compatible with hotel operating systems. Most important part is knowing your Spa needs, so they can help with best configuration process, that is key for further use.
Worry not as Book4time definition is continued great costumer support.
Recommended by
Damien Cazabonne
Senior Strategic Partnership Manager
@
Mews
Pelle Schopenhouer
Partnerships Manager
@
Revinate
Jennifer Wayland-Smith
Owner - Hospitality Consultancy
@
Wayland-Smith Consulting
Billy Sevcik
Sales Guide
@
Yellow Dog Software
Ljubica Ivanic
Spa Manager
@
Hyatt Cap Cana
Damien Cazabonne
Senior Strategic Partnership Manager
@
Mews
Pelle Schopenhouer
Partnerships Manager
@
Revinate
Jennifer Wayland-Smith
Owner - Hospitality Consultancy
@
Wayland-Smith Consulting
Billy Sevcik
Sales Guide
@
Yellow Dog Software
Ljubica Ivanic
Spa Manager
@
Hyatt Cap Cana
Amanda Tower
PR & Marketing
@
INTELITY
John Wright
NA Business Leader
@
Salto Systems
Mattia Zanella
Strategic Hospitality Partnerships
@
Adyen
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro
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More About Book4Time
Book4Time is a global leader in providing cloud-based spa and wellness management solutions to the hospitality and spa industry. With its comprehensive range of functionalities, Book4Time focuses on enhancing the guest experience, optimizing operations, and driving revenue growth. The platform offers a user-friendly and intuitive booking system, allowing guests to conveniently book spa services online. This feature improves accessibility and streamlines the reservation process, resulting in increased customer satisfaction and higher booking rates. Book4Time integrates with hotel systems like PMS (such as Hyatt and WebRezPro), enabling seamless data exchange and centralized management. Book4Time's point-of-sale (POS) capabilities simplify transaction management and facilitate secure and efficient payment processing. This functionality supports various payment methods, including gift cards, and enables spas to offer customized spa packages and incentives to attract and retain customers. The cloud-based nature of Book4Time ensures that spas can access the platform from any location, enabling multi-location management and facilitating real-time inventory management. This flexibility is particularly valuable for businesses with multiple branches or those in the wellness industry across Canada and beyond. Book4Time's CRM features enable spas to create and maintain detailed guest profiles, capturing preferences and providing a personalized experience. The platform also supports digital intake forms, streamlining the guest check-in process and enhancing efficiency. Book4Time's all-in-one solution includes functionalities such as revenue management, automation, and customer support. The platform integrates with Demandforce, a marketing and communication tool, to enhance customer engagement and promote spa services effectively. With its mobile device compatibility, Book4Time empowers spas to cater to the increasing trend of mobile bookings, allowing guests to book and manage appointments conveniently from their smartphones or tablets. Book4Time's cloud-based spa software is renowned for its ease of use, making it accessible for both small independent spas and large-scale wellness businesses. The platform's robust features, including loyalty program management and comprehensive reporting, enable spas to maximize guest satisfaction and drive repeat visits. As a global leader in the hospitality market, Book4Time has established itself as a trusted solution provider. Its commitment to continuous innovation is demonstrated through webinars, industry partnerships, and its position as a preferred choice for spa and wellness management software. Book4Time is a cloud-based spa and wellness management solution that excels in enhancing the guest experience, optimizing operations, and driving revenue growth in the hospitality and spa industry. With its all-in-one functionalities, ease of use, global leadership, and integration capabilities, Book4Time is a trusted choice for spas and wellness businesses worldwide.
Integrations
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Support
Verified Support
Book4Time has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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