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Profitroom Suite
4.7 (24 REVIEWS)
Michael, Kamil, Magdalena + 42 more experts recommend Profitroom
Read RecommendationsUnranked in Hotel Reservations Systems
Central Reservation System for Hotel Groups
95% recommended by 522 hotels
Dream Hotels, Sun International, The Robert Parker Collection & 519 others
Bell - AI powered product analyst
I analyzed all of Profitroom’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Support
Supportive
Hoteliers often praise Profitroom's customer support for being highly accessible and responsive through various channels such as chat, phone, and email. They commend the expertise of the support staff, noting their knowledge and effectiveness in helping resolve issues promptly. Additionally, the onboarding process is highlighted for its thoroughness and the essential training provided, ensuring that all staff understand the system's benefits entirely. Resources like FAQs, tutorials, and documentation are mentioned as being helpful, further supporting users in maximizing the use of Profitroom's systems.
Sales Manager
1 months ago
Verified
... User friendly, great customer service and knowledgable team that actually care about their customers, it's great to work with them ...
See full reviewSales Manager
1 months ago
Verified
... User friendly, great customer service and knowledgable team that actually care about their customers, it's great to work with them ...
See full reviewFront office manager
1 months ago
Verified
... A comprehensive platform that is tailored for all the needs of the hotelier. With the perfect leadership from the director, to the customer sucess managers, the entire team at 1. ...
See full reviewSales
1 months ago
Verified
... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...
See full reviewSales
1 months ago
Verified
... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...
See full reviewGM
1 months ago
Verified
... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...
See full reviewGM
1 months ago
Verified
... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...
See full reviewFD
1 months ago
Verified
... We are glad to work with nice people who always answer any question. clear hotel system and help with requests, thank you for Profitroom as it is. ...
See full reviewCoordinadora de eventos
1 months ago
Verified
... The ease of managing and sending reservations as well as storing a database of clients and potential clients. ...
See full reviewCoordinadora de eventos
1 months ago
Verified
... The ease of managing and sending reservations as well as storing a database of clients and potential clients. ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... Great collaboration to boost direct bookings! ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... I really admire the fact that we use majority of Profitroom solutions, including the online marketing. The software together with Profitroom experts can deliver great results! I definitely recommend ...
See full reviewManager
1 months ago
Verified
... The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent. ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Excellent technological preparation and great contact with supervisors. ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting marketing ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...
See full reviewFD
1 months ago
Verified
... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...
See full reviewFD
1 months ago
Verified
... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...
See full reviewFD
1 months ago
Verified
... I really like the readability of statistics, you can easily read what channel a given reservation comes from, the description of the reservation, the guest's stay - business or private. ...
See full reviewFD
1 months ago
Verified
... I really like the readability of statistics, you can easily read what channel a given reservation comes from, the description of the reservation, the guest's stay - business or private. ...
See full reviewGeneral Manager
1 months ago
Verified
... With their rapid growth and learning the African playing field at times there has been a disconnect with processes required between Europe and Africa particularly regarding payment gateways. ...
See full reviewGroups Commercial Director
30 days ago
Verified
... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information at their fingertips. The CRM system is a game-changer. It allows us to manage ...
See full reviewGroups Commercial Director
30 days ago
Verified
... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information ...
See full reviewGroups Commercial Director
30 days ago
Verified
... Not a lot to improve on to be honest, as I was highly satisfied with this element as the on boarding process was thorough. Training was essential and a key driver at the initial weeks to ensure all ...
See full reviewGroups Commercial Director
30 days ago
Verified
... Not a lot to improve on to be honest, as I was highly satisfied with this element as the on boarding process was thorough. Training was essential and a key driver at the initial weeks to ensure all ...
See full reviewGroups Commercial Director
30 days ago
Verified
... Not a lot to improve on to be honest, as I was highly satisfied with this element as the on boarding process was thorough. Training was essential and a key driver at the initial weeks to ensure all ...
See full reviewGeneral manager
29 days ago
Verified
... Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel. ...
See full reviewMarketing Specialist
27 days ago
Verified
... Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings. ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the importance of automation in Profitroom Suite, emphasizing how its automated processes streamline operations and enhance efficiency. They note that tasks such as billing and reporting are handled effectively, reducing manual intervention and minimizing the risk of errors. The inclusion of automation tools in the suite allows staff to focus more on guest experiences and cross-selling opportunities, ultimately boosting productivity and operational performance.
Front office manager
1 months ago
Verified
... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...
See full reviewSales
1 months ago
Verified
... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...
See full reviewSales
1 months ago
Verified
... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...
See full reviewSales
1 months ago
Verified
... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...
See full reviewRevenue manager
1 months ago
Verified
... That some of the reporting should update immediately instead of at the end of the day, and if the website had more templates ...
See full reviewCoordinadora de eventos
1 months ago
Verified
... The ease of managing and sending reservations as well as storing a database of clients and potential clients. ...
See full reviewRevenue Director
1 months ago
Verified
... For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before. ...
See full reviewIntegrations
Connected
Hoteliers often express satisfaction with Profitroom's Hotel Reservations Systems product, Profitroom Suite, in terms of its integration capabilities. They appreciate the wide range of integrations offered, although some mention a lack of compatibility with certain hotel systems. The setup and customization of integrations present some challenges but generally work effectively once established. While users note the absence of integrations with systems providing PMS or MICE functions, the overall reliability of existing integrations is highly regarded, with robust syncing ensuring accurate distribution of reservations across channels.
Marketing
7 months ago
Verified
... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...
See full reviewGerente
6 months ago
Verified
... I honestly can't really think about anything to be improved within the system, everything looks good as is to me ...
See full reviewSales and marketing specialist
1 months ago
Verified
... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...
See full reviewSales and marketing specialist
1 months ago
Verified
... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...
See full reviewRevenue manager
1 months ago
Verified
... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...
See full reviewDirector
1 months ago
Verified
... Advanced booking engine supervised and supported by a great team of professionals. Perfect integration into the hotel website. ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... I really admire the fact that we use majority of Profitroom solutions, including the online marketing. The software together with Profitroom experts can deliver great results! I definitely recommend ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...
See full reviewManager
1 months ago
Verified
... The only drawback I see right now is that our hotel system is currently not compatible with the Profitroom system. ...
See full reviewManager
1 months ago
Verified
... The only drawback I see right now is that our hotel system is currently not compatible with the Profitroom system. ...
See full reviewManager
1 months ago
Verified
... The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent. ...
See full reviewManager
1 months ago
Verified
... The only drawback I see right now is that our hotel system is currently not compatible with the Profitroom system. ...
See full reviewGeneral manager
29 days ago
Verified
... Not sure what to advice - we were very happy because working with Profitroom - setting up, changing option was very sensitive. ...
See full reviewGeneral manager
29 days ago
Verified
... Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel. ...
See full reviewValue
Balanced
Hoteliers often highlight the value offered by Profitroom’s Hotel Reservations Systems product, Profitroom Suite. They praise its effectiveness in increasing direct bookings, which is considered a significant benefit and a return on investment. Many users express satisfaction with the software's features, noting that it offers modern and up-to-date technology that supports the evolving needs of hotels. Furthermore, the continuous development of new products and solutions helps cater to specific sales problems, making it a valuable tool for improving marketing efforts and sales strategies. The intuitive and user-friendly interface is appreciated, along with the quality customer support which ensures smooth operations. Overall, hoteliers feel that the product delivers considerable benefits in relation to its cost, making it a worthwhile investment.
Marketing
7 months ago
Verified
... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...
See full reviewGerente
6 months ago
Verified
... Funneling direct reservations plus great conversion rate when our customers visit our webpage and want to book a room with us ...
See full reviewGerente
6 months ago
Verified
... I honestly can't really think about anything to be improved within the system, everything looks good as is to me ...
See full reviewFront office manager
1 months ago
Verified
... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...
See full reviewGM
1 months ago
Verified
... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...
See full reviewDirector
1 months ago
Verified
... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...
See full reviewDirector
1 months ago
Verified
... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...
See full reviewDirector
1 months ago
Verified
... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...
See full reviewDirector
1 months ago
Verified
... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...
See full reviewCoordinadora de eventos
1 months ago
Verified
... Updating clients already included in the database, since once the information has been provided, updating it can only be done manually. ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... I really admire the fact that we use majority of Profitroom solutions, including the online marketing. The software together with Profitroom experts can deliver great results! I definitely recommend ...
See full reviewSales & Marketing Manager
1 months ago
Verified
... The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers. ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Excellent technological preparation and great contact with supervisors. ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...
See full reviewRevenue Director
1 months ago
Verified
... Group of the hotels should be able to prepare the offer on the main account with 'hotel name' possibility. CRM shoud have possibility to edit in + the rate. ...
See full reviewRevenue Director
1 months ago
Verified
... For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before. ...
See full reviewSales and Marketing Manager
1 months ago
Verified
... - Very modern technology, up to date. - Continuous development. - Great customer service and support. - AI solutions. - Valuable conference (organized by Profitroom). - Very effective tool to ...
See full reviewGeneral Manager
1 months ago
Verified
... I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major ...
See full reviewGeneral Manager
1 months ago
Verified
... They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes. ...
See full reviewGeneral Manager
1 months ago
Verified
... They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes. ...
See full reviewGeneral Manager
1 months ago
Verified
... They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes. ...
See full reviewGeneral Manager
1 months ago
Verified
... With their rapid growth and learning the African playing field at times there has been a disconnect with processes required between Europe and Africa particularly regarding payment gateways. ...
See full reviewGroups Commercial Director
30 days ago
Verified
... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our ...
See full reviewFunctionality
Developing
Hoteliers often praise Profitroom's Hotel Reservations System for its robust functionality. They highlight the system’s effective handling of core features, particularly in booking and sales tools which facilitate increased direct booking rates. The system is noted for its reliability and minimal issues like bugs or downtime. While most find the feature set comprehensive, some users express a desire for additional functionalities like PMS and MICE. Additionally, the system's AI tools, though not deeply detailed, appear to enhance value by supporting sales with insights and marketing tips. Global features such as language support are also appreciated, although specific improvement areas include the need for easier promo code management. Overall, Profitroom Suite is viewed as an adaptable system that supports the expanding needs of hotel businesses.
Marketing
7 months ago
Verified
... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...
See full reviewMarketing
7 months ago
Verified
... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...
See full reviewGerente
6 months ago
Verified
... I honestly can't really think about anything to be improved within the system, everything looks good as is to me ...
See full reviewClub Director
1 months ago
Verified
... The system is easy to use, logical and has had numerous upgrades to accommodate requirements from different users since the product was launched. ...
See full reviewSales Manager
1 months ago
Verified
... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...
See full reviewSales Manager
1 months ago
Verified
... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...
See full reviewSales Manager
1 months ago
Verified
... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...
See full reviewSales Manager
1 months ago
Verified
... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...
See full reviewFront office manager
1 months ago
Verified
... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...
See full reviewFront office manager
1 months ago
Verified
... A comprehensive platform that is tailored for all the needs of the hotelier. With the perfect leadership from the director, to the customer sucess managers, the entire team at 1. ...
See full reviewFront office manager
1 months ago
Verified
... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...
See full reviewSales
1 months ago
Verified
... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...
See full reviewSales and marketing specialist
1 months ago
Verified
... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...
See full reviewSales and marketing specialist
1 months ago
Verified
... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...
See full reviewSales and marketing specialist
1 months ago
Verified
... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...
See full reviewGM
1 months ago
Verified
... Not much really, there are some more complicated set ups that could be accommodated but otherwise great product. Overall we are happy. ...
See full reviewRevenue manager
1 months ago
Verified
... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...
See full reviewRevenue manager
1 months ago
Verified
... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...
See full reviewRevenue manager
1 months ago
Verified
... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...
See full reviewDirector
1 months ago
Verified
... Advanced booking engine supervised and supported by a great team of professionals. Perfect integration into the hotel website. ...
See full reviewDirector
1 months ago
Verified
... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...
See full reviewFD
1 months ago
Verified
... We are glad to work with nice people who always answer any question. clear hotel system and help with requests, thank you for Profitroom as it is. ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...
See full reviewKierownik Sprzedaży i Marketingu
1 months ago
Verified
... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...
See full reviewSales & Marketing Manager
1 months ago
Verified
... The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers. ...
See full reviewSales & Marketing Manager
1 months ago
Verified
... AI translation of the entire page into all languages on the website; Make it easier to manage the website, place videos, animations or other content, or connect social media. ...
See full reviewSales & Marketing Manager
1 months ago
Verified
... The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers. ...
See full reviewManager
1 months ago
Verified
... The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent. ...
See full reviewSpecjalista do spraw marketingu
1 months ago
Verified
... We are very satisfied with the system, so I think there nothing i would change"We are very satisfied with the system, so I don’t think there is anything I would change. ...
See full reviewSpecjalista do spraw marketingu
1 months ago
Verified
... We are very satisfied with the system, so I think there nothing i would change"We are very satisfied with the system, so I don’t think there is anything I would change. ...
See full reviewSpecjalista do spraw marketingu
1 months ago
Verified
... We are very satisfied with the system, so I think there nothing i would change"We are very satisfied with the system, so I don’t think there is anything I would change. ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Excellent technological preparation and great contact with supervisors. ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...
See full reviewmarketing & Sales manager
1 months ago
Verified
... At the moment I have no ideas for improvements. Everything is great! It's great to work on Profitroom systems - they are intuitive. ...
See full reviewRevenue Director
1 months ago
Verified
... For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before. ...
See full reviewFD
1 months ago
Verified
... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...
See full reviewSales and Marketing Manager
1 months ago
Verified
... The best tech services for hotels ...
See full reviewSales and Marketing Manager
1 months ago
Verified
... - Very modern technology, up to date. - Continuous development. - Great customer service and support. - AI solutions. - Valuable conference (organized by Profitroom). - Very effective tool to increase the direct booking ...
See full reviewGeneral Manager
1 months ago
Verified
... I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major ...
See full reviewGeneral manager
29 days ago
Verified
... Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel. ...
See full reviewMarketing Specialist
27 days ago
Verified
... Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings. ...
See full reviewMarketing Specialist
27 days ago
Verified
... Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings. ...
See full reviewMarketing Specialist
27 days ago
Verified
... In my opinion there are some fields to improve, especially according to adding promo codes to many offers at the same time. ...
See full reviewUser Interface
Intuitive
Hoteliers often praise the user interface of Profitroom’s Hotel Reservations Systems, highlighting several key aspects. The ease of navigation is frequently mentioned, with menus and features being easy to locate and use, which enhances the overall user experience. The visual design is described as modern and professional, lending a visually appealing look to the system. Responsiveness is another strong point; users report that the interface operates swiftly without noticeable lags. Moreover, the clarity of information presented through data, graphs, and key details is commended for being clear and understandable. Additionally, the usability is specifically noted as intuitive enough for first-time users, reducing the need for extensive training. In terms of mobile compatibility, the interface is said to work effectively on mobile devices, ensuring accessibility across different platforms.
Gerente
6 months ago
Verified
... Funneling direct reservations plus great conversion rate when our customers visit our webpage and want to book a room with us ...
See full reviewGerente
6 months ago
Verified
... Funneling direct reservations plus great conversion rate when our customers visit our webpage and want to book a room with us ...
See full reviewFront office manager
1 months ago
Verified
... A comprehensive platform that is tailored for all the needs of the hotelier. With the perfect leadership from the director, to the customer sucess managers, the entire team at 1. ...
See full reviewFront office manager
1 months ago
Verified
... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...
See full reviewSales
1 months ago
Verified
... Some changes and settings are unnecessarily complicated - set, reset, change... there is a lack of simplicity, so the hotelier would be able to set more things himself. ...
See full reviewSales
1 months ago
Verified
... Some changes and settings are unnecessarily complicated - set, reset, change... there is a lack of simplicity, so the hotelier would be able to set more things himself. ...
See full reviewSales
1 months ago
Verified
... Some changes and settings are unnecessarily complicated - set, reset, change... there is a lack of simplicity, so the hotelier would be able to set more things himself. ...
See full reviewSales and marketing specialist
1 months ago
Verified
... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...
See full reviewSales and marketing specialist
1 months ago
Verified
... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...
See full reviewSales and marketing specialist
1 months ago
Verified
... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a profitroom ...
See full reviewSales and marketing specialist
1 months ago
Verified
... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...
See full reviewSales and marketing specialist
1 months ago
Verified
... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...
See full reviewGM
1 months ago
Verified
... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...
See full reviewCoordinadora de eventos
1 months ago
Verified
... We love working because it is an agile, intuitive and easy-to-use tool. ...
See full reviewSales & Marketing Manager
1 months ago
Verified
... AI translation of the entire page into all languages on the website; Make it easier to manage the website, place videos, animations or other content, or connect social media. ...
See full reviewFD
1 months ago
Verified
... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...
See full reviewFD
1 months ago
Verified
... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...
See full reviewFD
1 months ago
Verified
... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...
See full reviewFD
1 months ago
Verified
... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...
See full reviewFD
1 months ago
Verified
... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...
See full reviewSales and Marketing Manager
1 months ago
Verified
... - Development of the newsletter tool. - Maybe new, more detailed statistics. - New possibilities on website for example different pop ups redirecting to the booking engine. ...
See full reviewGroups Commercial Director
30 days ago
Verified
... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our ...
See full reviewWhat Types of Hotels Profitroom is Popular For
Size
273 | Large (75-199 room)
221 | Medium (25-74 room)
85 | Small (10-24 room)
87 | X-Large (200+ room)
19 | X-Small (1-9 room)
Country
446 | Poland
34 | United Kingdom
33 | Czech Republic
31 | South Africa
22 | Mexico
20 | Slovakia
19 | Germany
11 | Colombia
11 | Spain
9 | United States of America
7 | India
6 | Finland
5 | Italy
4 | Costa Rica
3 | Norway
3 | Ireland
2 | Canada
2 | Cyprus
2 | Romania
1 | Turkey
1 | Estonia
1 | Nepal
1 | United Arab Emirates
1 | Namibia
1 | Morocco
1 | Bahamas
1 | Portugal
1 | Slovenia
1 | Switzerland
1 | Panama
1 | Philippines
1 | New Zealand
1 | Korea, South
1 | Vietnam
1 | Bulgaria
1 | Indonesia
Type
204 | Bed & Breakfast & Inns
238 | Boutiques
145 | Branded Hotels
9 | Casinos
156 | City Center Hotels
168 | Airport/Conference Hotels
88 | Extended Stay & Serviced Apartments
56 | Hostels
148 | Limited Service & Budget Hotels
252 | Luxury Hotels
2 | Motels
304 | Resorts
24 | RV Parks & Campgrounds
24 | Vacation Rentals & Villas
Region
33 | North America
589 | Europe
12 | Asia Pacific
1 | Oceania
2 | Middle East
16 | South America
1 | Central America
33 | Africa
Category
552 | Booking Engine
372 | Channel Managers
276 | Hotel CRM & Email Marketing
47 | Digital Marketing Agencies
266 | Website Design
24 | Hotel Reservations Systems
Didn’t find what you were looking for?
Capabilities
TechConcierge at Your Service
TechConcierge at Your Service
Finally a solution that can be fully customized to your hotel group because every hotel brand is different. At Profitroom we understand that reservation is a crucial process and has to be aligned with your strategy and your unique needs. - No additional development costs - Matched to your brand - Customized features
Personalized Offers
Personalized Offers
Convert offline into online and say goodbye to manual tracking of bookings and inefficient call center processes. Streamline and automate the process of sending offers to guests to accelerate front desk operations. Transform guest inquiries from any channel into an effective sales offer that can be booked online. Same offers, same prices, same availability. - Clear tracking dashboard - Safe online payments - Automated follow-up messages
Loyalty
Loyalty
A strong brand leads to increased customer loyalty, which - in turn - drives more bookings. Ensure your guests are rewarded for returning to your hotels by offering them incentives, such as discounts or special offers. We can integrate your current loyalty program with the booking platform, or propose a custom solution. - Built into the Profitroom Suite - Easy configuration - Highly efficient
Endless Possibilities of Integrations
Endless Possibilities of Integrations
Profitroom transforms hotel management with expansive integrations across PMSes, OTAs, RMS, Channel Managers, Payment Gateways, and Chatbots, offering an unmatched guest experience. Our platform enables full data leverage from RMS, CRM, and loyalty programs, enhancing operational efficiency and automating contacts with guests, while delighting them on every step of their journey.
Features
Content Management
Pricing Rules
Distribution
Ecommerce
Integrations
Reporting
Admin
Call Center
Available Add-ons & Modules
Extras and Upsell
Guest Messaging SoftwareRecommended by
Achievements
This vendor's trending score is rising, Profitroom Suite is the #1 most trending product in the Hotel Reservations Systems category (out of 44) and the #35 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreProfitroom has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Profitroom Case Studies
Hotel Panorama: How the direct booking revenue was raised by 60% in just one year
Lido di Venezia (Italy)
Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs
Pocatky (Czech Republic)
How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:
Falmouth (United Kingdom)
A view from the ocean: Profitroom strikes again!
Bakoven (South Africa)
Boosting direct online revenue at super speed
Manchester (United Kingdom)
Offering truly personalised guest communications and unique stay experiences.
Lympne (United Kingdom)
Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.
Ryn (Poland)
Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?
Znin (Poland)
Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!
Sulejow (Poland)
84% direct share in a non-obvious tourist location
Sulecin (Poland)
How to build the strength of a hotel group through supporting tools for direct booking?
Grzybowo (Poland)
Blending the art of doing nothing and doing everything
Hayle (United Kingdom)
References
"We love the user experience this booking engine gives our guests and since moving to Profitroom we have seen a large increase in online bookings via our website. The support we receive; from setting up new offers and room types to quick calls for guidance and best practice is fantastic – I would 100% recommend Profitroom."
"We started cooperation with Profitroom in February 2018 and from the very beginning, we are very pleased with the course of cooperation and the comprehensive nature of the solutions provided. We have a website created by Profitroom and tools facilitating the daily work of the hotel like Profitroom Booking Engine and Profitroom Channel Manager. Thanks to a wide range of products and services, Profitroom is able to meet the needs of every facility. In our case, all the implemented solutions allowed, among other things, to increase the number of direct bookings by 11%. In addition, the company’s great asset is substantive expert support and technical support with very fast response times. According to the above, we are happy to recommend Profitroom as a worthy Business Partner."
"We started cooperation with Profitroom in 2010 in the field of providing tools and services for website operation and the operation of the booking system. We use Profitroom Booking Engine, Profitroom Channel Manager, and positioning services (SEO). In July 2018, the next version of the website was launched, which met our expectations and presents our brand in a professional way.The design is characterized by attractive design and modern technology. We value long-term cooperation. We recommend Profitroom as a Business Partner"
"Smart Hotel has been cooperating with Profitroom since 2017. Advised by them and implemented solutions, such as Booking Engine and Channel Manager, significantly increased the number of direct reservations in our facilities, as well as allowed to expand the sales range of our services. The functionality of the systems implemented by Profitroom allowed for more effective price management and better control. The solutions and technologies proposed and delivered fully meet our expectations both in terms of quality and functionality. Implementation of the planned implementation schedule of individual solutions was carried out in a professional and timely manner"
"Profitroom Booking Engine system in comparison with its predecessor significantly raised the conversion and made our work easier. Thanks to proven Profitroom solutions, we can fully show the potential of our facility and effectively encourage guests to use our services. I recommend Profitroom as a reliable and committed Partner"
"We would like to recommend Profitroom software as one of the best solutions available to automate the work of the reception and sales department in the hotel industry. We have been using Profitroom CRM for 1.5 years. During this time, we have significantly improved the process of offering and handling telephone and e-mail inquiries at our hotel. Since the implementation of Profitroom CRM, the response time to the query for the valuation of the stay has been shortened by more than a half. Thanks to Profitroom CRM, we also minimized the possibility of mistakes when creating a residence calculation. The system is very intuitive, fast and enables active sales, starting from the first contact, through sending an offer, to the automated system of sending reminders, the so-called „follow-ups”, ending. In addition, the entire inquiry service process takes place in one place, which allows many users to keep track of its progress. We are convinced that each of the objects that receive many inquiries about the valuation of the stay by phone or email will take full advantage of the Profitroom CRM"
Featured Customers
More Products by Profitroom
Hotelier Rating
Looking for specific info?
Great experience with Profitoom
Marketing Specialist from 200 to 499 room City Center Hotel in Swieradow Zdroj (Poland)
Helps a lot with work
General manager from 25-49 room Bed & Breakfast & Inn in Strbske Pleso (Slovakia)
Profit Room Services
Groups Commercial Director from 10 to 24 room Boutique in York (United Kingdom)
I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major force in South Africa, and we have partnered together on many initiatives.
General Manager from 100 to 199 room Branded Hotel in Cape Town Central (South Africa)
The best tech services for hotels
Sales and Marketing Manager from 200 to 499 room Resort in Jastrzebia Gora (Poland)
Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time
FD from 75-99 room Branded Hotel in Olsztyn (Poland)
Everything in one place
Revenue Director from 100 to 199 room Boutique in Cavelossim (India)
Excellent technological preparation and great contact with supervisors.
marketing & Sales manager from 100 to 199 room Extended Stay & Serviced Apartment in Lidzbark Warminski (Poland)
Excellent choice
Manager from 50-74 room Airport/Conference Hotel in Frantiskovy Lazne (Czech Republic)
Seaside Park Hotel
Sales & Marketing Manager from 200 to 499 room City Center Hotel in Leipzig (Germany)
Expert Q&A and Partner Recommendations
Submit RecommendationIndustry experts recommend Profitroom for its superior conversion rates, combining an intuitive booking engine with advanced features like marketing automation and channel management, all in a unified platform. Unique insights highlight its refined web design, especially appreciated by Polish hotels, and constant product evolution. Critical feedback mentions the occasional flaws, but the overall advantages significantly outweigh them, making it a top choice for hoteliers.
AI-generated from the text of customer reviews
What does this product or service do well?
I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team. The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations. What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry. The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Profitroom
8 months ago
Profitroom Announces Strategic Partnership with MCI Capital to Revolutionize Direct Booking Technology in the Hospitality Industry
Profitroom
1 year ago
Hotel Panorama: How the direct booking revenue was raised by 60% in just one year
Profitroom
1 year ago
Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs
Profitroom
1 year ago
How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:
Profitroom
1 year ago
A view from the ocean: Profitroom strikes again!
Profitroom
1 year ago
Boosting direct online revenue at super speed
Profitroom
1 year ago
Offering truly personalised guest communications and unique stay experiences.
Profitroom
1 year ago
Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.
Profitroom
1 year ago
Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?
Profitroom
1 year ago
Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!
Profitroom
1 year ago
84% direct share in a non-obvious tourist location
Profitroom
1 year ago
How to build the strength of a hotel group through supporting tools for direct booking?
Profitroom
1 year ago
Blending the art of doing nothing and doing everything
Profitroom
4 years ago
Improving Direct Bookings in the Wake of COVID-19
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Profitroom has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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