Profitroom Suite

4.7 (24 REVIEWS)

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Michael, Kamil, Magdalena + 42 more experts recommend Profitroom

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Central Reservation System for Hotel Groups

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Bell avatar Bell - AI powered product analyst

I analyzed all of Profitroom’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Support

Supportive

Hoteliers often praise Profitroom's customer support for being highly accessible and responsive through various channels such as chat, phone, and email. They commend the expertise of the support staff, noting their knowledge and effectiveness in helping resolve issues promptly. Additionally, the onboarding process is highlighted for its thoroughness and the essential training provided, ensuring that all staff understand the system's benefits entirely. Resources like FAQs, tutorials, and documentation are mentioned as being helpful, further supporting users in maximizing the use of Profitroom's systems.

Sales Manager

1 months ago

Verified

... User friendly, great customer service and knowledgable team that actually care about their customers, it's great to work with them ...

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Sales Manager

1 months ago

Verified

... User friendly, great customer service and knowledgable team that actually care about their customers, it's great to work with them ...

See full review

Front office manager

1 months ago

Verified

... A comprehensive platform that is tailored for all the needs of the hotelier. With the perfect leadership from the director, to the customer sucess managers, the entire team at 1. ...

See full review

Sales

1 months ago

Verified

... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...

See full review

Sales

1 months ago

Verified

... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...

See full review

Sales

1 months ago

Verified

... A faster and easier way to make a reservation ...

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Sales

1 months ago

Verified

... A faster and easier way to make a reservation ...

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GM

1 months ago

Verified

... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...

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GM

1 months ago

Verified

... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...

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GM

1 months ago

Verified

... #survey #feedback #improve #issue #resolve ...

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Revenue manager

1 months ago

Verified

... Very help ...

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Director

1 months ago

Verified

... Excellent professionals ...

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FD

1 months ago

Verified

... We are glad to work with nice people who always answer any question. clear hotel system and help with requests, thank you for Profitroom as it is. ...

See full review

Coordinadora de eventos

1 months ago

Verified

... The ease of managing and sending reservations as well as storing a database of clients and potential clients. ...

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Coordinadora de eventos

1 months ago

Verified

... The ease of managing and sending reservations as well as storing a database of clients and potential clients. ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... Great collaboration to boost direct bookings! ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... I really admire the fact that we use majority of Profitroom solutions, including the online marketing. The software together with Profitroom experts can deliver great results! I definitely recommend ...

See full review

Manager

1 months ago

Verified

... The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent. ...

See full review

marketing & Sales manager

1 months ago

Verified

... Excellent technological preparation and great contact with supervisors. ...

See full review

marketing & Sales manager

1 months ago

Verified

... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...

See full review

marketing & Sales manager

1 months ago

Verified

... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting marketing ...

See full review

marketing & Sales manager

1 months ago

Verified

... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...

See full review

FD

1 months ago

Verified

... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...

See full review

FD

1 months ago

Verified

... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...

See full review

FD

1 months ago

Verified

... I really like the readability of statistics, you can easily read what channel a given reservation comes from, the description of the reservation, the guest's stay - business or private. ...

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FD

1 months ago

Verified

... I really like the readability of statistics, you can easily read what channel a given reservation comes from, the description of the reservation, the guest's stay - business or private. ...

See full review

General Manager

1 months ago

Verified

... With their rapid growth and learning the African playing field at times there has been a disconnect with processes required between Europe and Africa particularly regarding payment gateways. ...

See full review

Groups Commercial Director

30 days ago

Verified

... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information at their fingertips. The CRM system is a game-changer. It allows us to manage ...

See full review

Groups Commercial Director

30 days ago

Verified

... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information ...

See full review

Groups Commercial Director

30 days ago

Verified

... Not a lot to improve on to be honest, as I was highly satisfied with this element as the on boarding process was thorough. Training was essential and a key driver at the initial weeks to ensure all ...

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Groups Commercial Director

30 days ago

Verified

... Not a lot to improve on to be honest, as I was highly satisfied with this element as the on boarding process was thorough. Training was essential and a key driver at the initial weeks to ensure all ...

See full review

Groups Commercial Director

30 days ago

Verified

... Not a lot to improve on to be honest, as I was highly satisfied with this element as the on boarding process was thorough. Training was essential and a key driver at the initial weeks to ensure all ...

See full review

General manager

29 days ago

Verified

... Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel. ...

See full review

Marketing Specialist

27 days ago

Verified

... Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings. ...

See full review

Automation

Streamlined

Hoteliers often highlight the importance of automation in Profitroom Suite, emphasizing how its automated processes streamline operations and enhance efficiency. They note that tasks such as billing and reporting are handled effectively, reducing manual intervention and minimizing the risk of errors. The inclusion of automation tools in the suite allows staff to focus more on guest experiences and cross-selling opportunities, ultimately boosting productivity and operational performance.

Front office manager

1 months ago

Verified

... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...

See full review

Front office manager

1 months ago

Verified

... Hotel Reservations Systems ...

See full review

Sales

1 months ago

Verified

... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...

See full review

Sales

1 months ago

Verified

... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...

See full review

Sales

1 months ago

Verified

... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...

See full review

Revenue manager

1 months ago

Verified

... That some of the reporting should update immediately instead of at the end of the day, and if the website had more templates ...

See full review

Coordinadora de eventos

1 months ago

Verified

... The ease of managing and sending reservations as well as storing a database of clients and potential clients. ...

See full review

Revenue Director

1 months ago

Verified

... For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before. ...

See full review

Integrations

Connected

Hoteliers often express satisfaction with Profitroom's Hotel Reservations Systems product, Profitroom Suite, in terms of its integration capabilities. They appreciate the wide range of integrations offered, although some mention a lack of compatibility with certain hotel systems. The setup and customization of integrations present some challenges but generally work effectively once established. While users note the absence of integrations with systems providing PMS or MICE functions, the overall reliability of existing integrations is highly regarded, with robust syncing ensuring accurate distribution of reservations across channels.

Marketing

7 months ago

Verified

... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...

See full review

Gerente

6 months ago

Verified

... I honestly can't really think about anything to be improved within the system, everything looks good as is to me ...

See full review

Sales and marketing specialist

1 months ago

Verified

... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...

See full review

Sales and marketing specialist

1 months ago

Verified

... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...

See full review

Revenue manager

1 months ago

Verified

... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...

See full review

Director

1 months ago

Verified

... Advanced booking engine supervised and supported by a great team of professionals. Perfect integration into the hotel website. ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... I really admire the fact that we use majority of Profitroom solutions, including the online marketing. The software together with Profitroom experts can deliver great results! I definitely recommend ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...

See full review

Manager

1 months ago

Verified

... The only drawback I see right now is that our hotel system is currently not compatible with the Profitroom system. ...

See full review

Manager

1 months ago

Verified

... The only drawback I see right now is that our hotel system is currently not compatible with the Profitroom system. ...

See full review

Manager

1 months ago

Verified

... The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent. ...

See full review

Manager

1 months ago

Verified

... The only drawback I see right now is that our hotel system is currently not compatible with the Profitroom system. ...

See full review

General manager

29 days ago

Verified

... Not sure what to advice - we were very happy because working with Profitroom - setting up, changing option was very sensitive. ...

See full review

General manager

29 days ago

Verified

... Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel. ...

See full review

Value

Balanced

Hoteliers often highlight the value offered by Profitroom’s Hotel Reservations Systems product, Profitroom Suite. They praise its effectiveness in increasing direct bookings, which is considered a significant benefit and a return on investment. Many users express satisfaction with the software's features, noting that it offers modern and up-to-date technology that supports the evolving needs of hotels. Furthermore, the continuous development of new products and solutions helps cater to specific sales problems, making it a valuable tool for improving marketing efforts and sales strategies. The intuitive and user-friendly interface is appreciated, along with the quality customer support which ensures smooth operations. Overall, hoteliers feel that the product delivers considerable benefits in relation to its cost, making it a worthwhile investment.

Marketing

7 months ago

Verified

... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...

See full review

Gerente

6 months ago

Verified

... My opinion about Profitroom ...

See full review

Gerente

6 months ago

Verified

... Funneling direct reservations plus great conversion rate when our customers visit our webpage and want to book a room with us ...

See full review

Gerente

6 months ago

Verified

... I honestly can't really think about anything to be improved within the system, everything looks good as is to me ...

See full review

Front office manager

1 months ago

Verified

... Hotel Reservations Systems ...

See full review

Front office manager

1 months ago

Verified

... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...

See full review

GM

1 months ago

Verified

... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...

See full review

Director

1 months ago

Verified

... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...

See full review

Director

1 months ago

Verified

... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...

See full review

Director

1 months ago

Verified

... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...

See full review

Director

1 months ago

Verified

... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...

See full review

Coordinadora de eventos

1 months ago

Verified

... Updating clients already included in the database, since once the information has been provided, updating it can only be done manually. ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... I really admire the fact that we use majority of Profitroom solutions, including the online marketing. The software together with Profitroom experts can deliver great results! I definitely recommend ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... Seaside Park Hotel ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... Seaside Park Hotel ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers. ...

See full review

marketing & Sales manager

1 months ago

Verified

... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...

See full review

marketing & Sales manager

1 months ago

Verified

... Excellent technological preparation and great contact with supervisors. ...

See full review

marketing & Sales manager

1 months ago

Verified

... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...

See full review

Revenue Director

1 months ago

Verified

... Group of the hotels should be able to prepare the offer on the main account with 'hotel name' possibility. CRM shoud have possibility to edit in + the rate. ...

See full review

Revenue Director

1 months ago

Verified

... For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before. ...

See full review

Sales and Marketing Manager

1 months ago

Verified

... - Very modern technology, up to date. - Continuous development. - Great customer service and support. - AI solutions. - Valuable conference (organized by Profitroom). - Very effective tool to ...

See full review

General Manager

1 months ago

Verified

... I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major ...

See full review

General Manager

1 months ago

Verified

... They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes. ...

See full review

General Manager

1 months ago

Verified

... They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes. ...

See full review

General Manager

1 months ago

Verified

... They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes. ...

See full review

General Manager

1 months ago

Verified

... With their rapid growth and learning the African playing field at times there has been a disconnect with processes required between Europe and Africa particularly regarding payment gateways. ...

See full review

Groups Commercial Director

30 days ago

Verified

... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our ...

See full review

Functionality

Developing

Hoteliers often praise Profitroom's Hotel Reservations System for its robust functionality. They highlight the system’s effective handling of core features, particularly in booking and sales tools which facilitate increased direct booking rates. The system is noted for its reliability and minimal issues like bugs or downtime. While most find the feature set comprehensive, some users express a desire for additional functionalities like PMS and MICE. Additionally, the system's AI tools, though not deeply detailed, appear to enhance value by supporting sales with insights and marketing tips. Global features such as language support are also appreciated, although specific improvement areas include the need for easier promo code management. Overall, Profitroom Suite is viewed as an adaptable system that supports the expanding needs of hotel businesses.

Marketing

7 months ago

Verified

... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...

See full review

Marketing

7 months ago

Verified

... Sometimes it is complicated to make settings. But I don't think that's Profitroom's fault, it's just the nature of some things that makes it a bit more complex (age of children, etc.). ...

See full review

Gerente

6 months ago

Verified

... I honestly can't really think about anything to be improved within the system, everything looks good as is to me ...

See full review

Gerente

6 months ago

Verified

... My opinion about Profitroom ...

See full review

Club Director

1 months ago

Verified

... The system is easy to use, logical and has had numerous upgrades to accommodate requirements from different users since the product was launched. ...

See full review

Sales Manager

1 months ago

Verified

... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...

See full review

Sales Manager

1 months ago

Verified

... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...

See full review

Sales Manager

1 months ago

Verified

... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...

See full review

Sales Manager

1 months ago

Verified

... I think Profitroom could improve its CRM and newsletter management. Also the additional services on booking engine is great but lacks certain features to use it well. ...

See full review

Front office manager

1 months ago

Verified

... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...

See full review

Front office manager

1 months ago

Verified

... A comprehensive platform that is tailored for all the needs of the hotelier. With the perfect leadership from the director, to the customer sucess managers, the entire team at 1. ...

See full review

Front office manager

1 months ago

Verified

... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...

See full review

Sales

1 months ago

Verified

... A faster and easier way to make a reservation ...

See full review

Sales

1 months ago

Verified

... Facilitating the creation of reservations / payments for stays / overview of reservations, creation of a guest database, availability of accommodation capacities, interconnection of reservation ...

See full review

Sales and marketing specialist

1 months ago

Verified

... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...

See full review

Sales and marketing specialist

1 months ago

Verified

... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...

See full review

Sales and marketing specialist

1 months ago

Verified

... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a ...

See full review

GM

1 months ago

Verified

... Not much really, there are some more complicated set ups that could be accommodated but otherwise great product. Overall we are happy. ...

See full review

Revenue manager

1 months ago

Verified

... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...

See full review

Revenue manager

1 months ago

Verified

... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...

See full review

Revenue manager

1 months ago

Verified

... - friendly staff- support is fast - easy to use - large selection of reports to get data required. - can use profitroom on your phone so constant access to information ...

See full review

Director

1 months ago

Verified

... Advanced booking engine supervised and supported by a great team of professionals. Perfect integration into the hotel website. ...

See full review

Director

1 months ago

Verified

... The application of discounts on vouchers is still pending to be incorporated into the software. The discount would encourage the sale of gift vouchers in advertising campaigns during important dates ...

See full review

FD

1 months ago

Verified

... We are glad to work with nice people who always answer any question. clear hotel system and help with requests, thank you for Profitroom as it is. ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...

See full review

Kierownik Sprzedaży i Marketingu

1 months ago

Verified

... In my opinion, there is little to improve. The company regularly announces new functionalities. I just miss the fact they don't offer PMS or MICE functions. ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers. ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... AI translation of the entire page into all languages ​​on the website; Make it easier to manage the website, place videos, animations or other content, or connect social media. ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers. ...

See full review

Manager

1 months ago

Verified

... The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent. ...

See full review

Specjalista do spraw marketingu

1 months ago

Verified

... We are very satisfied with the system, so I think there nothing i would change"We are very satisfied with the system, so I don’t think there is anything I would change. ...

See full review

Specjalista do spraw marketingu

1 months ago

Verified

... We are very satisfied with the system, so I think there nothing i would change"We are very satisfied with the system, so I don’t think there is anything I would change. ...

See full review

Specjalista do spraw marketingu

1 months ago

Verified

... We are very satisfied with the system, so I think there nothing i would change"We are very satisfied with the system, so I don’t think there is anything I would change. ...

See full review

marketing & Sales manager

1 months ago

Verified

... Excellent technological preparation and great contact with supervisors. ...

See full review

marketing & Sales manager

1 months ago

Verified

... Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting ...

See full review

marketing & Sales manager

1 months ago

Verified

... At the moment I have no ideas for improvements. Everything is great! It's great to work on Profitroom systems - they are intuitive. ...

See full review

Revenue Director

1 months ago

Verified

... For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before. ...

See full review

Revenue Director

1 months ago

Verified

... Everything in one place ...

See full review

FD

1 months ago

Verified

... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...

See full review

Sales and Marketing Manager

1 months ago

Verified

... The best tech services for hotels ...

See full review

Sales and Marketing Manager

1 months ago

Verified

... - Very modern technology, up to date. - Continuous development. - Great customer service and support. - AI solutions. - Valuable conference (organized by Profitroom). - Very effective tool to increase the direct booking ...

See full review

General Manager

1 months ago

Verified

... I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major ...

See full review

Groups Commercial Director

30 days ago

Verified

... Profit Room Services ...

See full review

General manager

29 days ago

Verified

... Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel. ...

See full review

Marketing Specialist

27 days ago

Verified

... Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings. ...

See full review

Marketing Specialist

27 days ago

Verified

... Great experience with Profitoom ...

See full review

Marketing Specialist

27 days ago

Verified

... Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings. ...

See full review

Marketing Specialist

27 days ago

Verified

... In my opinion there are some fields to improve, especially according to adding promo codes to many offers at the same time. ...

See full review

User Interface

Intuitive

Hoteliers often praise the user interface of Profitroom’s Hotel Reservations Systems, highlighting several key aspects. The ease of navigation is frequently mentioned, with menus and features being easy to locate and use, which enhances the overall user experience. The visual design is described as modern and professional, lending a visually appealing look to the system. Responsiveness is another strong point; users report that the interface operates swiftly without noticeable lags. Moreover, the clarity of information presented through data, graphs, and key details is commended for being clear and understandable. Additionally, the usability is specifically noted as intuitive enough for first-time users, reducing the need for extensive training. In terms of mobile compatibility, the interface is said to work effectively on mobile devices, ensuring accessibility across different platforms.

Gerente

6 months ago

Verified

... Funneling direct reservations plus great conversion rate when our customers visit our webpage and want to book a room with us ...

See full review

Gerente

6 months ago

Verified

... Funneling direct reservations plus great conversion rate when our customers visit our webpage and want to book a room with us ...

See full review

Front office manager

1 months ago

Verified

... A comprehensive platform that is tailored for all the needs of the hotelier. With the perfect leadership from the director, to the customer sucess managers, the entire team at 1. ...

See full review

Front office manager

1 months ago

Verified

... Tipping of advance payments to the top and splitting on VAT. Updating gift vouchers, design, ability to write custom text, inserting custom guest photos. Keeping your services as high as they are at ...

See full review

Sales

1 months ago

Verified

... Some changes and settings are unnecessarily complicated - set, reset, change... there is a lack of simplicity, so the hotelier would be able to set more things himself. ...

See full review

Sales

1 months ago

Verified

... Some changes and settings are unnecessarily complicated - set, reset, change... there is a lack of simplicity, so the hotelier would be able to set more things himself. ...

See full review

Sales

1 months ago

Verified

... Some changes and settings are unnecessarily complicated - set, reset, change... there is a lack of simplicity, so the hotelier would be able to set more things himself. ...

See full review

Sales and marketing specialist

1 months ago

Verified

... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...

See full review

Sales and marketing specialist

1 months ago

Verified

... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...

See full review

Sales and marketing specialist

1 months ago

Verified

... You can upsell things, you can sell vouchers and tickets for events, booking is simple, the support is helpful in each case. Nice that you can have channel and other sellers can be connected to a profitroom ...

See full review

Sales and marketing specialist

1 months ago

Verified

... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...

See full review

Sales and marketing specialist

1 months ago

Verified

... Mobile app for employees, who has to send offers to clients from mobile not computer. For example, sending offer from your phone and the profitroom studio website is cumbersome if you want to send an ...

See full review

GM

1 months ago

Verified

... The ease of the system and the support team that assists when, required. Aneli is amazing, well done. A real asset the team. ...

See full review

Coordinadora de eventos

1 months ago

Verified

... We love working because it is an agile, intuitive and easy-to-use tool. ...

See full review

Sales & Marketing Manager

1 months ago

Verified

... AI translation of the entire page into all languages ​​on the website; Make it easier to manage the website, place videos, animations or other content, or connect social media. ...

See full review

FD

1 months ago

Verified

... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...

See full review

FD

1 months ago

Verified

... Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time ...

See full review

FD

1 months ago

Verified

... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...

See full review

FD

1 months ago

Verified

... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...

See full review

FD

1 months ago

Verified

... You may want to consider setting the font on your website to make it easier for your visitor to read. The design of your website should be renewable and presented to you by the Profitroom team. ...

See full review

Sales and Marketing Manager

1 months ago

Verified

... - Development of the newsletter tool. - Maybe new, more detailed statistics. - New possibilities on website for example different pop ups redirecting to the booking engine. ...

See full review

Groups Commercial Director

30 days ago

Verified

... The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our ...

See full review

Marketing Specialist

27 days ago

Verified

... Great experience with Profitoom ...

See full review
Powered by AI

Partners Most Frequently Mention

User-friendly
Excellent support
High conversion rates
Refined web design
Advanced channel manager
Marketing automation
Comprehensive toolset
Constant product development
Customer service
Occasional flaws

What Types of Hotels Profitroom is Popular For

Size

273 | Large (75-199 room)

221 | Medium (25-74 room)

85 | Small (10-24 room)

87 | X-Large (200+ room)

19 | X-Small (1-9 room)

Country

446 | Poland

34 | United Kingdom

33 | Czech Republic

31 | South Africa

22 | Mexico

20 | Slovakia

19 | Germany

11 | Colombia

11 | Spain

9 | United States of America

7 | India

6 | Finland

5 | Italy

4 | Costa Rica

3 | Norway

3 | Ireland

2 | Canada

2 | Cyprus

2 | Romania

1 | Turkey

1 | Estonia

1 | Nepal

1 | United Arab Emirates

1 | Namibia

1 | Morocco

1 | Bahamas

1 | Portugal

1 | Slovenia

1 | Switzerland

1 | Panama

1 | Philippines

1 | New Zealand

1 | Korea, South

1 | Vietnam

1 | Bulgaria

1 | Indonesia

Type

204 | Bed & Breakfast & Inns

238 | Boutiques

145 | Branded Hotels

9 | Casinos

156 | City Center Hotels

168 | Airport/Conference Hotels

88 | Extended Stay & Serviced Apartments

56 | Hostels

148 | Limited Service & Budget Hotels

252 | Luxury Hotels

2 | Motels

304 | Resorts

24 | RV Parks & Campgrounds

24 | Vacation Rentals & Villas

Region

33 | North America

589 | Europe

12 | Asia Pacific

1 | Oceania

2 | Middle East

16 | South America

1 | Central America

33 | Africa

Category

552 | Booking Engine

372 | Channel Managers

276 | Hotel CRM & Email Marketing

47 | Digital Marketing Agencies

266 | Website Design

24 | Hotel Reservations Systems

What is Profitroom?

Founded in 2007 | Headquarters in Poland | 150 employees
Profitroom Suite is a comprehensive Central Reservation System designed to enhance the booking experience for hotel guests from discovery to loyalty. It streamlines the reservation process, driving valuable traffic to hotel websites and accelerating booking flow. The platform offers tools that enable hotels to provide unparalleled guest experiences and extras, thereby boosting brand loyalty. Profitroom Suite integrates smoothly into existing hotel operations, making it a valuable asset for hotel groups aiming to increase direct bookings and improve guest satisfaction.

View website

Capabilities

TechConcierge at Your Service

Personalized Offers

Loyalty

Endless Possibilities of Integrations

One Source of Truth

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Available Add-ons & Modules

Extras and Upsell

Guest Messaging Software
Increase the value of each reservation and propose additional services and add-ons. Allow guests to select extras during the standard booking process. Then, ask again, via na automated e-mail sent after the booking has been made.

INCLUDED

Profitroom Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Profitroom Suite is the #1 most trending product in the Hotel Reservations Systems category (out of 44) and the #35 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Profitroom has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Profitroom Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Profitroom Average Profitroom

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No matching results

12

Success Stories

6

References

16

Featured Customers

Profitroom Case Studies

profile-carrusel-screenshot

Hotel Panorama: How the direct booking revenue was raised by 60% in just one year

Lido di Venezia (Italy)

profile-carrusel-screenshot

Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs

Pocatky (Czech Republic)

profile-carrusel-screenshot

How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:

Falmouth (United Kingdom)

profile-carrusel-screenshot

A view from the ocean: Profitroom strikes again!

Bakoven (South Africa)

profile-carrusel-screenshot

Boosting direct online revenue at super speed

Manchester (United Kingdom)

profile-carrusel-screenshot

Offering truly personalised guest communications and unique stay experiences.

Lympne (United Kingdom)

profile-carrusel-screenshot

Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.

Ryn (Poland)

profile-carrusel-screenshot

Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?

Znin (Poland)

profile-carrusel-screenshot

Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!

Sulejow (Poland)

profile-carrusel-screenshot

84% direct share in a non-obvious tourist location

Sulecin (Poland)

profile-carrusel-screenshot

How to build the strength of a hotel group through supporting tools for direct booking?

Grzybowo (Poland)

profile-carrusel-screenshot

Blending the art of doing nothing and doing everything

Hayle (United Kingdom)

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Profitroom Reviews

Hotelier Rating

Excellent
591
Very Good
73
Average
30
Poor
3
Terrible
2

Property Size

  • X-Small (19)
  • Small (85)
  • Medium (221)
  • Large (273)
  • X-Large (87)

Country

  • Poland
    Poland
    (446)
  • United Kingdom
    United Kingdom
    (34)
  • Czech Republic
    Czech Republic
    (33)
  • South Africa
    South Africa
    (31)
  • Mexico
    Mexico
    (22)
  • Slovakia
    Slovakia
    (20)
  • Germany
    Germany
    (19)
  • Colombia
    Colombia
    (11)
  • Spain
    Spain
    (11)
  • United States of America
    United States of America
    (9)
  • India
    India
    (7)
  • Finland
    Finland
    (6)
  • Italy
    Italy
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Norway
    Norway
    (3)
  • Ireland
    Ireland
    (3)
  • Canada
    Canada
    (2)
  • Cyprus
    Cyprus
    (2)
  • Romania
    Romania
    (2)
  • Turkey
    Turkey
    (1)
  • Estonia
    Estonia
    (1)
  • Nepal
    Nepal
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Namibia
    Namibia
    (1)
  • Morocco
    Morocco
    (1)
  • Bahamas
    Bahamas
    (1)
  • Portugal
    Portugal
    (1)
  • Slovenia
    Slovenia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Panama
    Panama
    (1)
  • Philippines
    Philippines
    (1)
  • New Zealand
    New Zealand
    (1)
  • Korea, South
    Korea, South
    (1)
  • Vietnam
    Vietnam
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (33)
  • Europe
    Europe
    (589)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (16)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (33)
10

Great experience with Profitoom

Marketing Specialist from 200 to 499 room City Center Hotel in Swieradow Zdroj (Poland)

Verified
27 days ago
Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings.
Country Poland
Marketing Specialist
X-Large Hotel
9

Helps a lot with work

General manager from 25-49 room Bed & Breakfast & Inn in Strbske Pleso (Slovakia)

Verified
29 days ago
Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel.
Country Slovakia
General manager
Medium Hotel
10

Profit Room Services

Groups Commercial Director from 10 to 24 room Boutique in York (United Kingdom)

Verified
30 days ago
The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information at their fingertips. The CRM system is a game-changer. It allows us to manage our guest rela...
Country United Kingdom
Groups Commercial Director
Small Hotel
10

I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major force in South Africa, and we have partnered together on many initiatives.

General Manager from 100 to 199 room Branded Hotel in Cape Town Central (South Africa)

Verified
1 months ago
They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes.
Country South Africa
General Manager
Large Hotel
9

The best tech services for hotels

Sales and Marketing Manager from 200 to 499 room Resort in Jastrzebia Gora (Poland)

Verified
1 months ago
- Very modern technology, up to date. - Continuous development. - Great customer service and support. - AI solutions. - Valuable conference (organized by Profitroom). - Very effective tool to increase the direct booking rate. - Very intuitive tool. - Very good knowledge of the hotel industry.
Country Poland
Sales and Marketing Manager
X-Large Hotel
10

Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time

FD from 75-99 room Branded Hotel in Olsztyn (Poland)

Verified
1 months ago
I really like the readability of statistics, you can easily read what channel a given reservation comes from, the description of the reservation, the guest's stay - business or private.
Country Poland
FD
Large Hotel
10

Everything in one place

Revenue Director from 100 to 199 room Boutique in Cavelossim (India)

Verified
1 months ago
For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before.
Country India
Revenue Director
Large Hotel
10

Excellent technological preparation and great contact with supervisors.

marketing & Sales manager from 100 to 199 room Extended Stay & Serviced Apartment in Lidzbark Warminski (Poland)

Verified
1 months ago
Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting marketing, offers. The interface is very friendly.
Country Poland
marketing & Sales manager
Large Hotel
9

Excellent choice

Manager from 50-74 room Airport/Conference Hotel in Frantiskovy Lazne (Czech Republic)

Verified
1 months ago
The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent.
Country Czech Republic
Manager
Medium Hotel
10

Seaside Park Hotel

Sales & Marketing Manager from 200 to 499 room City Center Hotel in Leipzig (Germany)

Verified
1 months ago
The cooperation is very successful, the team responds to suggestions and requests. Profitroom implements many new products and meets the needs of consumers.
Country Germany
Sales & Marketing Manager
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Profitroom for its superior conversion rates, combining an intuitive booking engine with advanced features like marketing automation and channel management, all in a unified platform. Unique insights highlight its refined web design, especially appreciated by Polish hotels, and constant product evolution. Critical feedback mentions the occasional flaws, but the overall advantages significantly outweigh them, making it a top choice for hoteliers.

AI-generated from the text of customer reviews

User-friendly
Excellent support
High conversion rates
Refined web design
Advanced channel manager
Marketing automation
Comprehensive toolset
Constant product development
Customer service
Occasional flaws
Question:

What does this product or service do well?

Answer:

I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team. The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations. What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry. The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!

Question:

What differentiates this product or service from the competition?

Answer:

What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 42 recommend
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Are you a consultant or vendor that recommends Profitroom? Leave a recommendation

News

logo

Profitroom

8 months ago

Profitroom Announces Strategic Partnership with MCI Capital to Revolutionize Direct Booking Technology in the Hospitality Industry

post image
logo

Profitroom

1 year ago

Hotel Panorama: How the direct booking revenue was raised by 60% in just one year

post image
logo

Profitroom

1 year ago

Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs

post image
logo

Profitroom

1 year ago

How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:

post image
logo

Profitroom

1 year ago

A view from the ocean: Profitroom strikes again!

post image
logo

Profitroom

1 year ago

Boosting direct online revenue at super speed

post image
logo

Profitroom

1 year ago

Offering truly personalised guest communications and unique stay experiences.

post image
logo

Profitroom

1 year ago

Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.

post image
logo

Profitroom

1 year ago

Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?

post image
logo

Profitroom

1 year ago

Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!

post image
logo

Profitroom

1 year ago

84% direct share in a non-obvious tourist location

post image
logo

Profitroom

1 year ago

How to build the strength of a hotel group through supporting tools for direct booking?

post image
logo

Profitroom

1 year ago

Blending the art of doing nothing and doing everything

post image
logo

Profitroom

4 years ago

Improving Direct Bookings in the Wake of COVID-19

post image

Profitroom Integrations

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Support

Verified Support

Profitroom has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

95%

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