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Profitroom Suite
4.7 (25 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Michael, Kamil, Magdalena + 42 more experts recommend Profitroom
Read RecommendationsProfitroom Suite
Ranked 2 (out of 44) in Hotel Reservations Systems
Central Reservation System for Hotel Groups
95% recommended by 522 hotels
Dream Hotels, Sun International, The Robert Parker Collection & 519 others
What is Profitroom?
Founded in 2007 | Headquarters in Poland | 150 employees
Profitroom Suite is a comprehensive Central Reservation System designed to enhance the booking experience for hotel guests from discovery to loyalty. It streamlines the reservation process, driving valuable traffic to hotel websites and accelerating booking flow. The platform offers tools that enable hotels to provide unparalleled guest experiences and extras, thereby boosting brand loyalty. Profitroom Suite integrates smoothly into existing hotel operations, making it a valuable asset for hotel groups aiming to increase direct bookings and improve guest satisfaction.
Capabilities
TechConcierge at Your Service
TechConcierge at Your Service
Finally a solution that can be fully customized to your hotel group because every hotel brand is different. At Profitroom we understand that reservation is a crucial process and has to be aligned with your strategy and your unique needs. - No additional development costs - Matched to your brand - Customized features
Personalized Offers
Personalized Offers
Convert offline into online and say goodbye to manual tracking of bookings and inefficient call center processes. Streamline and automate the process of sending offers to guests to accelerate front desk operations. Transform guest inquiries from any channel into an effective sales offer that can be booked online. Same offers, same prices, same availability. - Clear tracking dashboard - Safe online payments - Automated follow-up messages
Loyalty
Loyalty
A strong brand leads to increased customer loyalty, which - in turn - drives more bookings. Ensure your guests are rewarded for returning to your hotels by offering them incentives, such as discounts or special offers. We can integrate your current loyalty program with the booking platform, or propose a custom solution. - Built into the Profitroom Suite - Easy configuration - Highly efficient
Endless Possibilities of Integrations
Endless Possibilities of Integrations
Profitroom transforms hotel management with expansive integrations across PMSes, OTAs, RMS, Channel Managers, Payment Gateways, and Chatbots, offering an unmatched guest experience. Our platform enables full data leverage from RMS, CRM, and loyalty programs, enhancing operational efficiency and automating contacts with guests, while delighting them on every step of their journey.
One Source of Truth
One Source of Truth
Configure pricing, set pricing rules, manage restrictions and take control over group pricing models from a single place. Make data-driven decisions with our comprehensive reports, available also in the form of a mobile app.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Available Add-ons & Modules
Extras and Upsell
Guest Messaging Software
Increase the value of each reservation and propose additional services and add-ons. Allow guests to select extras during the standard booking process. Then, ask again, via na automated e-mail sent after the booking has been made.
Profitroom Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Profitroom Suite is the #1 most trending product in the Hotel Reservations Systems category (out of 44) and the #39 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreProfitroom has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Profitroom Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Profitroom Case Studies
Hotel Panorama: How the direct booking revenue was raised by 60% in just one year
Lido di Venezia (Italy)
Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs
Pocatky (Czech Republic)
How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:
Falmouth (United Kingdom)
A view from the ocean: Profitroom strikes again!
Bakoven (South Africa)
Boosting direct online revenue at super speed
Manchester (United Kingdom)
Offering truly personalised guest communications and unique stay experiences.
Lympne (United Kingdom)
Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.
Ryn (Poland)
Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?
Znin (Poland)
Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!
Sulejow (Poland)
84% direct share in a non-obvious tourist location
Sulecin (Poland)
How to build the strength of a hotel group through supporting tools for direct booking?
Grzybowo (Poland)
Blending the art of doing nothing and doing everything
Hayle (United Kingdom)
References
"We love the user experience this booking engine gives our guests and since moving to Profitroom we have seen a large increase in online bookings via our website. The support we receive; from setting up new offers and room types to quick calls for guidance and best practice is fantastic – I would 100% recommend Profitroom."
Jessica Riggs
Sales Manager @
Port Lympne Hotel & Reserve
"We started cooperation with Profitroom in February 2018 and from the very beginning, we are very pleased with the course of cooperation and the comprehensive nature of the solutions provided. We have a website created by Profitroom and tools facilitating the daily work of the hotel like Profitroom Booking Engine and Profitroom Channel Manager. Thanks to a wide range of products and services, Profitroom is able to meet the needs of every facility. In our case, all the implemented solutions allowed, among other things, to increase the number of direct bookings by 11%. In addition, the company’s great asset is substantive expert support and technical support with very fast response times. According to the above, we are happy to recommend Profitroom as a worthy Business Partner."
Anna Gojżewska
Hotel Director @
Hotel & Medi-SPA Biały Kamień
"We started cooperation with Profitroom in 2010 in the field of providing tools and services for website operation and the operation of the booking system. We use Profitroom Booking Engine, Profitroom Channel Manager, and positioning services (SEO). In July 2018, the next version of the website was launched, which met our expectations and presents our brand in a professional way.The design is characterized by attractive design and modern technology. We value long-term cooperation. We recommend Profitroom as a Business Partner"
Wojciech Sporek
CEO @
Hotel Spa Dr Irena Eris Krynica Zdroj 12+
"Smart Hotel has been cooperating with Profitroom since 2017. Advised by them and implemented solutions, such as Booking Engine and Channel Manager, significantly increased the number of direct reservations in our facilities, as well as allowed to expand the sales range of our services. The functionality of the systems implemented by Profitroom allowed for more effective price management and better control. The solutions and technologies proposed and delivered fully meet our expectations both in terms of quality and functionality. Implementation of the planned implementation schedule of individual solutions was carried out in a professional and timely manner"
Łukasz Kucharski
Revenue Manager @
Smart Hotel
"Profitroom Booking Engine system in comparison with its predecessor significantly raised the conversion and made our work easier. Thanks to proven Profitroom solutions, we can fully show the potential of our facility and effectively encourage guests to use our services. I recommend Profitroom as a reliable and committed Partner"
Tomasz Rybaczek
Hotel Director @
Artis Loft
"We would like to recommend Profitroom software as one of the best solutions available to automate the work of the reception and sales department in the hotel industry. We have been using Profitroom CRM for 1.5 years. During this time, we have significantly improved the process of offering and handling telephone and e-mail inquiries at our hotel. Since the implementation of Profitroom CRM, the response time to the query for the valuation of the stay has been shortened by more than a half. Thanks to Profitroom CRM, we also minimized the possibility of mistakes when creating a residence calculation. The system is very intuitive, fast and enables active sales, starting from the first contact, through sending an offer, to the automated system of sending reminders, the so-called „follow-ups”, ending. In addition, the entire inquiry service process takes place in one place, which allows many users to keep track of its progress. We are convinced that each of the objects that receive many inquiries about the valuation of the stay by phone or email will take full advantage of the Profitroom CRM"
Katarzyna Ścisłowicz-Opalska
Marketing Director @
Hotel Grand Nosalowy Dwór
Featured Customers
More Products by Profitroom
Hotelier Rating
Hoteliers say
Hoteliers like how Profitroom significantly enhances direct bookings, helping to bypass OTAs and increase revenue. Users praise its intuitive CRM, citing its capability to offer personalized promotions that boost customer loyalty and satisfaction. The real-time availability and pricing updates, alongside advanced sales tools, streamline operations and elevate guest experience. However, some users note challenges with CRM flexibility and cross-system integration, which can impact efficiency.
AI-generated from the text of customer reviews
Looking for specific info?
7
Very good system of offering and quotations. We can make more direct bookings and avoid OTAs in our job.
Sales Specialist and Revenue Assistantnt from 100 to 199 room Branded Hotel in Gdansk (Poland)
Verified
19 days ago
Faster quotations. Access to all properties. Really fast way to create a new offer what is very important if you need to act quickly. I really like training website to see how to move on Profitroom. It helps to learn a new options. We can make more direct bookings and avoid OTAs in our job. I can always check how many offers were won if I u...
Poland
Poland
Sales Specialist and Revenue Assistantnt
Large Hotel
10
Great experience with Profitoom
Marketing Specialist from 200 to 499 room City Center Hotel in Swieradow Zdroj (Poland)
Verified
2 months ago
Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings.
Poland
Poland
Marketing Specialist
X-Large Hotel
9
Helps a lot with work
General manager from 25-49 room Bed & Breakfast & Inn in Strbske Pleso (Slovakia)
Verified
2 months ago
Reservations with channel manager were distributed the bookings very correctly - very effective and punctual with details, no difference in the channel.
Slovakia
Slovakia
General manager
Medium Hotel
10
Profit Room Services
Groups Commercial Director from 10 to 24 room Boutique in York (United Kingdom)
Verified
2 months ago
The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information at their fingertips. The CRM system is a game-changer. It allows us to manage our guest rela...
United Kingdom
United Kingdom
Groups Commercial Director
Small Hotel
10
I met Sam of Profit Room on an online Tech panel over COVID, they had one client in SA and I encouraged her to pitch to our team and we became a client. They have now in their field become a major force in South Africa, and we have partnered together on many initiatives.
General Manager from 100 to 199 room Branded Hotel in Cape Town Central (South Africa)
Verified
2 months ago
They are not just a Tech business but also create human connections and put back into the industry, sharing Knowledge and investing in good causes.
South Africa
South Africa
General Manager
Large Hotel
9
The best tech services for hotels
Sales and Marketing Manager from 200 to 499 room Resort in Jastrzebia Gora (Poland)
Verified
2 months ago
- Very modern technology, up to date.
- Continuous development.
- Great customer service and support.
- AI solutions.
- Valuable conference (organized by Profitroom).
- Very effective tool to increase the direct booking rate.
- Very intuitive tool.
- Very good knowledge of the hotel industry.
Poland
Poland
Sales and Marketing Manager
X-Large Hotel
10
Eye-friendly graphic design, guest room reservations written in a legible way, satisfactory booking loading time
FD from 75-99 room Branded Hotel in Olsztyn (Poland)
Verified
2 months ago
I really like the readability of statistics, you can easily read what channel a given reservation comes from, the description of the reservation, the guest's stay - business or private.
Poland
Poland
FD
Large Hotel
10
Everything in one place
Revenue Director from 100 to 199 room Boutique in Cavelossim (India)
Verified
2 months ago
For group of the hotels the CRM is one of the best sollutions as cross selling is very important. Reservations never been so easy before.
India
India
Revenue Director
Large Hotel
10
Excellent technological preparation and great contact with supervisors.
marketing & Sales manager from 100 to 199 room Extended Stay & Serviced Apartment in Lidzbark Warminski (Poland)
Verified
2 months ago
Profitroom has good sales tools - they are easy to use and allow you to increase sales. In addition, in cyclical information you receive solutions to specific sales problems, tips on conducting marketing, offers. The interface is very friendly.
Poland
Poland
marketing & Sales manager
Large Hotel
9
Excellent choice
Manager from 50-74 room Airport/Conference Hotel in Frantiskovy Lazne (Czech Republic)
Verified
2 months ago
The Profitroom system works very well. Company representatives are helpful, friendly, accommodating. I rate the cooperation with Profitroom as excellent.
Czech Republic
Czech Republic
Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit RecommendationPartners say
Industry experts recommend Profitroom for its superior conversion rates, combining an intuitive booking engine with advanced features like marketing automation and channel management, all in a unified platform. Unique insights highlight its refined web design, especially appreciated by Polish hotels, and constant product evolution. Critical feedback mentions the occasional flaws, but the overall advantages significantly outweigh them, making it a top choice for hoteliers.
AI-generated from the text of customer reviews
Question:
What does this product or service do well?
Answer:
I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team. The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations. What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry. The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!
Showing all answers to: "What does this product or service do well?"
I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team.
The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations.
What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry.
The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!
Profitroom provides hoteliers with excellent technology-based solutions and a wide variety of software that automates many core processes at hotels and significantly increases their direct bookings, improves the quality of account management and builds stronger genuine image of hotels by using high-quality marketing strategies and advanced modern websites.
Thanks to the two-way interface integration between Profitroom Channel Manager and proRMS of Qualpro we can offer our mutual clients fast and precise recommendations of rates and availability that are easily distributied to all necessary channels.
Profitroom offers a wide range of solutions to maximize the revenue potential of the hotel. All offered tools significantly improve operational processes. The friendly interface allows for efficient communication of our systems.
Exceptional funcionalities. Very simple and user-friendly solutions. It definitelty helps to manage pricing policy with a big efficiency comparing other products. I am also very suprised with the websites Profitroom does for many hotels in Poland. They are just beautiful and very catchy.
Profitroom is a guest-centric ‘all-in-one’ booking platform that enable hoteliers to focus on improved direct bookings as well as driving ancillary spend with unique and personalized experience packages. Quicktext has an API-led connectivity approach to Profitroom booking engine to ensure a consistent and seamless customer’s booking experience.
Question:
What differentiates this product or service from the competition?
Answer:
What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.
Profitroom has a unique approach of creating marketing content for hoteliers. It is always tailor-made for hotels and this results in high conversion and great stories of success of their hotels (which are in many cases our mutual clients, so I can have this feedback directly from them).
Profitroom's technology solutions are focused on their clients real needs and strongly oriented on solving their actual problems very efficiently. For instance, their CRM together with marketing automation is a powerful machine to increase the number of direct bookings. You can really feel this "hospitality know-how" looking at the practical design of their products.
Comprehensive solutions to improve the operation of hotels. Hoteliers support and a partnership approach. Additional functionalities such as vouchers or online payments. I appreciate cooperation with the ProfitRoom team and recommend the company as a reliable and committed partner.
Definitely more practical options. Very good support. There's no problem with support to give a hand with any problem or with suggesting the best solution for the property. As a Revenue Manager I do appreciate I can do anything very fast and react smoothly into what is happening on the market and what the competitors are doing. It's mainly about the Channel Manager.
Profitroom’s area of expertise - destination resorts, leisure properties - entails proactive listening and precise understanding of customer needs and expectations. The connectivity partnerships team provide fast deployment, quality delivery, hassle-free integration in the best interests of shared clients.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.
If you are a hotelier considering using Profitroom's solutions, you should definitely arrange a meeting with the company's representative, so that you can briefly describe your problems or goals (whether they are connected to any marketing difficulties or lack of automization or just a potential improving your indicators). With their range of effective products, high-quality solutions and their honest approach to find the best alternative for hoteliers, such a meeting can be a value for you in many directions.
If you are a hotelier, make an appointment to discuss the needs and functionalities necessary for your facility. Thanks to the presentation of the offered solutions, you will find out how you can improve the hotel work.
Try to comapre all funcionlities with what competitors offer at the same price. Think about the support as a crucial think in a long-term strategy for your property. No hesitate to ask any question as sales representatives are ready to help.
The consideration of Profitroom’s suite of products becomes even more relevant when thinking of a solution to increase the average booking value and enhance end-to-end guest experience by personalizing an upsell or a package. Their customer success stories are another effective testimony to their area of expertise - destination resorts, leisure properties.
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Monika Cichowska
Editor in chief
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Michał Sobański
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Are you a consultant or vendor that recommends Profitroom?
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News
Profitroom
9 months ago
Profitroom Announces Strategic Partnership with MCI Capital to Revolutionize Direct Booking Technology in the Hospitality Industry
Profitroom
1 year ago
Hotel Panorama: How the direct booking revenue was raised by 60% in just one year
Profitroom
1 year ago
Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs
Profitroom
1 year ago
How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:
Profitroom
1 year ago
A view from the ocean: Profitroom strikes again!
Profitroom
1 year ago
Boosting direct online revenue at super speed
Profitroom
1 year ago
Offering truly personalised guest communications and unique stay experiences.
Profitroom
1 year ago
Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.
Profitroom
1 year ago
Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?
Profitroom
1 year ago
Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!
Profitroom
1 year ago
84% direct share in a non-obvious tourist location
Profitroom
1 year ago
How to build the strength of a hotel group through supporting tools for direct booking?
Profitroom
1 year ago
Blending the art of doing nothing and doing everything
Profitroom
4 years ago
Improving Direct Bookings in the Wake of COVID-19
Profitroom Integrations
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| Company | Functionality | |
|---|---|---|
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SiteMinder
92% recommended by 2314 hotels |
Rate Shopping
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Lighthouse
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Oracle Hospitality
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RateGain
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Hotel Rate Parity
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Mews
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Hotel Management Software
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RoomPriceGenie
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Revenue Management Systems
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TrustYou
89% recommended by 369 hotels |
Direct Booking Tools
+3 more |
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This integration hasn’t been verified by RMS yet.
RMS
85% recommended by 358 hotels |
Hotel Management Software
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eviivo
96% recommended by 356 hotels |
Property Management Systems
+3 more |
Support
Verified Support
Profitroom has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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