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Profitroom Suite
4.5 (55 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alasdair, Hennie, Michael + 44 more experts recommend Profitroom
Read Recommendations
Profitroom Suite
Ranked 2 (out of 49) in Hotel Reservations Software
Central Reservation System for Hotel Groups
94% recommended by 564 hotels
Dream Hotels, Sun International, The Robert Parker Collection & 561 others
Bell - AI powered product analyst
I analyzed all of Profitroom’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Users say Brand delivers an easy-to-use reservation system that helps hotels manage bookings, client records, and daily arrival operations with less manual work. Reviewers highlight business value from faster reservation handling, cleaner guest data, and reports that help track invoices and no-shows, though some want stronger database editing and more polished finance/reporting details to better support revenue control.
Dream Hotels, Sun International, The Robert Parker Collection & 561 others
Read their reviewsWhat Types of Hotels Profitroom is Popular For
Size
15 | X-Small (1-9 room)
227 | Small (10-49 room)
179 | Mid-Sized (50-99 room)
318 | Large (100-499 room)
25 | X-Large (500+ room)
Country
477 | Poland
51 | South Africa
37 | Czech Republic
36 | United Kingdom
23 | Mexico
22 | Slovakia
19 | Germany
11 | Colombia
11 | Spain
10 | United States
8 | India
8 | Finland
5 | Sri Lanka
5 | Italy
4 | Egypt
3 | Iceland
3 | Norway
3 | Costa Rica
3 | United Arab Emirates
3 | Turkey
3 | Ireland
2 | Philippines
2 | Canada
2 | Cyprus
2 | Romania
1 | Kenya
1 | Nigeria
1 | Estonia
1 | Nepal
1 | Namibia
1 | Morocco
1 | Portugal
1 | Bahamas
1 | Brazil
1 | Slovenia
1 | Switzerland
1 | Panama
1 | New Zealand
1 | Korea, South
1 | Vietnam
1 | Bulgaria
1 | Indonesia
Type
346 | Resorts
297 | Boutique Hotels
297 | Luxury Hotels
247 | Bed & Breakfast & Inns
194 | Airport/Conference Hotels
190 | City Center Hotels
169 | Branded Hotels
163 | Limited Service & Budget Hotels
107 | Extended Stay & Serviced Apartments
59 | Hostels
29 | Vacation Rentals & Villas
27 | RV Parks & Campgrounds
12 | Casinos
3 | Motels
Region
633 | Europe
55 | Africa
35 | North America
19 | Asia Pacific
16 | South America
10 | Middle East
1 | Oceania
1 | Central America
Category
626 | Booking Engine
401 | Channel Managers
307 | Hotel CRM & Email Marketing
291 | Website Design
73 | Digital Marketing Agencies
55 | Hotel Reservations Software
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What is Profitroom?
Founded in 2008 | Headquarters in Poland | 150 employees
Profitroom Suite is a comprehensive Central Reservation System designed to enhance the booking experience for hotel guests from discovery to loyalty. It streamlines the reservation process, driving valuable traffic to hotel websites and accelerating booking flow. The platform offers tools that enable hotels to provide unparalleled guest experiences and extras, thereby boosting brand loyalty. Profitroom Suite integrates smoothly into existing hotel operations, making it a valuable asset for hotel groups aiming to increase direct bookings and improve guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Profitroom products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Profitroom Reviews Analyzed: 3
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Profitroom Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Profitroom
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Profitroom's Provided Description:
"Indulge your guests with an outstanding booking experience by guiding them through a seamless booking journey directly to your finest hotels. Profitroom comprehensive Central Reservation System covers the entire guest journey - from the discovery stage to becoming a loyal customer. Drive valuable traffic to your websites, accelerate the flow of reservations, offer unparalleled experiences and extras, and build brand loyalty with Profitroom tools for hotel groups."
FAQs
Capabilities
TechConcierge at Your Service
TechConcierge at Your Service
Finally a solution that can be fully customized to your hotel group because every hotel brand is different. At Profitroom we understand that reservation is a crucial process and has to be aligned with your strategy and your unique needs. - No additional development costs - Matched to your brand - Customized features
Personalised Offers
Personalised Offers
Convert offline into online and say goodbye to manual tracking of bookings and inefficient call center processes. Streamline and automate the process of sending offers to guests to accelerate front desk operations. Transform guest inquiries from any channel into an effective sales offer that can be booked online. Same offers, same prices, same availability. - Clear tracking dashboard - Safe online payments - Automated follow-up messages
Loyalty
Loyalty
A strong brand leads to increased customer loyalty, which - in turn - drives more bookings. Ensure your guests are rewarded for returning to your hotels by offering them incentives, such as discounts or special offers. We can integrate your current loyalty program with the booking platform, or propose a custom solution. - Built into the Profitroom Suite - Easy configuration - Highly efficient
Endless Possibilities of Integrations
Endless Possibilities of Integrations
Profitroom transforms hotel management with expansive integrations across PMSes, OTAs, RMS, Channel Managers, Payment Gateways, and Chatbots, offering an unmatched guest experience. Our platform enables full data leverage from RMS, CRM, and loyalty programs, enhancing operational efficiency and automating contacts with guests, while delighting them on every step of their journey.
One Source of Truth
One Source of Truth
Configure pricing, set pricing rules, manage restrictions and take control over group pricing models from a single place. Make data-driven decisions with our comprehensive reports, available also in the form of a mobile app.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Available Add-ons & Modules
Extras and Upsell
Guest Messaging Software
Increase the value of each reservation and propose additional services and add-ons. Allow guests to select extras during the standard booking process. Then, ask again, via na automated e-mail sent after the booking has been made.
Profitroom Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Profitroom Suite is the #1 most trending product in the Hotel Reservations Software category (out of 49) and the #83 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreProfitroom has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Profitroom Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Profitroom Case Studies
Hotel Panorama: How the direct booking revenue was raised by 60% in just one year
Lido di Venezia (Italy)
Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs
Pocatky (Czech Republic)
How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:
Falmouth (United Kingdom)
A view from the ocean: Profitroom strikes again!
Bakoven (South Africa)
Boosting direct online revenue at super speed
Manchester (United Kingdom)
Offering truly personalised guest communications and unique stay experiences.
Lympne (United Kingdom)
Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.
Ryn (Poland)
Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?
Znin (Poland)
Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!
Sulejow (Poland)
84% direct share in a non-obvious tourist location
Sulecin (Poland)
How to build the strength of a hotel group through supporting tools for direct booking?
Grzybowo (Poland)
Blending the art of doing nothing and doing everything
Hayle (United Kingdom)
References
"We love the user experience this booking engine gives our guests and since moving to Profitroom we have seen a large increase in online bookings via our website. The support we receive; from setting up new offers and room types to quick calls for guidance and best practice is fantastic – I would 100% recommend Profitroom."
Jessica Riggs
Sales Manager @
Port Lympne Hotel & Reserve
"We started cooperation with Profitroom in February 2018 and from the very beginning, we are very pleased with the course of cooperation and the comprehensive nature of the solutions provided. We have a website created by Profitroom and tools facilitating the daily work of the hotel like Profitroom Booking Engine and Profitroom Channel Manager. Thanks to a wide range of products and services, Profitroom is able to meet the needs of every facility. In our case, all the implemented solutions allowed, among other things, to increase the number of direct bookings by 11%. In addition, the company’s great asset is substantive expert support and technical support with very fast response times. According to the above, we are happy to recommend Profitroom as a worthy Business Partner."
Anna Gojżewska
Hotel Director @
Hotel & Medi-Spa Bialy Kamien
"We started cooperation with Profitroom in 2010 in the field of providing tools and services for website operation and the operation of the booking system. We use Profitroom Booking Engine, Profitroom Channel Manager, and positioning services (SEO). In July 2018, the next version of the website was launched, which met our expectations and presents our brand in a professional way.The design is characterized by attractive design and modern technology. We value long-term cooperation. We recommend Profitroom as a Business Partner"
Wojciech Sporek
CEO @
Hotel Spa Dr Irena Eris Krynica Zdroj 12+
"Smart Hotel has been cooperating with Profitroom since 2017. Advised by them and implemented solutions, such as Booking Engine and Channel Manager, significantly increased the number of direct reservations in our facilities, as well as allowed to expand the sales range of our services. The functionality of the systems implemented by Profitroom allowed for more effective price management and better control. The solutions and technologies proposed and delivered fully meet our expectations both in terms of quality and functionality. Implementation of the planned implementation schedule of individual solutions was carried out in a professional and timely manner"
Łukasz Kucharski
Revenue Manager @
Smart Hotel
"Profitroom Booking Engine system in comparison with its predecessor significantly raised the conversion and made our work easier. Thanks to proven Profitroom solutions, we can fully show the potential of our facility and effectively encourage guests to use our services. I recommend Profitroom as a reliable and committed Partner"
Tomasz Rybaczek
Hotel Director @
Artis Loft Hotel
"We would like to recommend Profitroom software as one of the best solutions available to automate the work of the reception and sales department in the hotel industry. We have been using Profitroom CRM for 1.5 years. During this time, we have significantly improved the process of offering and handling telephone and e-mail inquiries at our hotel. Since the implementation of Profitroom CRM, the response time to the query for the valuation of the stay has been shortened by more than a half. Thanks to Profitroom CRM, we also minimized the possibility of mistakes when creating a residence calculation. The system is very intuitive, fast and enables active sales, starting from the first contact, through sending an offer, to the automated system of sending reminders, the so-called „follow-ups”, ending. In addition, the entire inquiry service process takes place in one place, which allows many users to keep track of its progress. We are convinced that each of the objects that receive many inquiries about the valuation of the stay by phone or email will take full advantage of the Profitroom CRM"
Katarzyna Ścisłowicz-Opalska
Marketing Director @
Nosalowy Dwór Resort & SPA
Featured Customers
More Products by Profitroom
Hotelier Rating
Looking for specific info?
10
More direct bookings with a clear website — support can be slow
Sales and customer manager from 50-74 room Airport/Conference Hotel in Nove Mesto na Morave (Czech Republic)
Verified
7 days ago
We like that we do not have to rely on OTA, but we increased own reservations, clear website design, easy system.
Czech Republic
Czech Republic
Sales and customer manager
Mid-Sized Hotel
6
Could be more user-friendly — missing key booking options
Digital marketer - Thema Collection from 75-99 room Resort in Sigiriya (Sri Lanka)
Verified
11 days ago
The interface can be improved, as the user experience is not great. You should study more Booking.com interfaces, as they are comparatively good.
Sri Lanka
Sri Lanka
Digital marketer - Thema Collection
Mid-Sized Hotel
10
Excellent professionals
Director from 100 to 199 room Limited Service & Budget Hotel in Banos de Retortillo (Spain)
Verified
2 months ago
Advanced booking engine supervised and supported by a great team of professionals. Perfect integration into the hotel website.
Spain
Spain
Director
Large Hotel
9
Clear website and offers, but manual reservation corrections
Reception Coordinator from 75-99 room Boutique in Rewa (Poland)
Verified
2 months ago
Clarity of the website, offers, photos in the right places; the ability to use templates; the ability to send an offer directly from the website; readability of the price lists entered; it's ok.
Poland
Poland
Reception Coordinator
Mid-Sized Hotel
8
Flexible booking and payment handling — with clunky backend tools
Assistant Reservation Manager from 75-99 room Boutique in Flic En Flac
Verified
2 months ago
10
Seamless checkout for packaged stays — but reservation search needs work
from 200 to 499 room Airport/Conference Hotel in Warsaw (Poland)
Verified
2 months ago
It provides a visually rich, seamless checkout flow tailored for leisure and corporate travelers. Instead of just selling a bed night, it lets you package stay experiences, spa add-ons, dining credits, and promotional rates naturally. Felxible regading cancellations and fast refund for the guests.
Poland
Poland
Large Hotel
10
Direct sales support that keeps evolving — reporting could be more flexible
from 25-49 room Bed & Breakfast & Inn in Es Capdella (Balearic Islands)
Verified
2 months ago
Profitroom has been an important partner in helping us grow our direct business strongly. We particularly value the continuous development of the platform, from the booking engine and Loyalty Programme to more recent innovations such as the AI Agent. For a small, independently run hotel, having technology that supports direct sales while co...
Balearic Islands
Balearic Islands
Small Hotel
10
All-in-one sales, marketing, and reporting — support is too slow
General Manager from 25-49 room Bed & Breakfast & Inn in Wroclaw (Poland)
Verified
2 months ago
ALL in ONE! all sales, marketing and report are here! Nothing more need. Very clear and easy website plus lots of possibility.
Poland
Poland
General Manager
Small Hotel
7
Responsive support — but setup still feels too hands-on
Cluster Web Coordinator from 200 to 499 room in Dubai (United Arab Emirates)
Verified
2 months ago
The support team is exceptionally quick, responsive, and effective. Their assistance is always timely and solutions‑driven, making the overall experience smooth and reliable.
United Arab Emirates
United Arab Emirates
Cluster Web Coordinator
Large Hotel
10
User-friendly direct booking — but less flexible for bundled guest journeys
Marketing Co-ordinator from 200 to 499 room Bed & Breakfast & Inn in Rovaniemi (Finland)
Verified
2 months ago
Bed & Breakfast & Profitroom provides a user-friendly booking engine and makes it easier for guests to book accommodation directly from our website. Their support team is also responsive and helpful when we need assistance or want to explore new possibilities.
Finland
Finland
Marketing Co-ordinator
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team. The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations. What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry. The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!
Showing all answers to: "What does this product or service do well?"
I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team.
The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations.
What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry.
The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!
Question:
What differentiates this product or service from the competition?
Answer:
What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.
+ 0
recommend
Recommended by
Michael Reuter
Owner
@
Hotel & Tourism Consulting
Michael Reuter
Owner
@
Hotel & Tourism Consulting
Are you a consultant or vendor that recommends Profitroom?
Leave a recommendation
News
Profitroom
2 years ago
Profitroom Announces Strategic Partnership with MCI Capital to Revolutionize Direct Booking Technology in the Hospitality Industry
Profitroom
3 years ago
Hotel Panorama: How the direct booking revenue was raised by 60% in just one year
Profitroom
3 years ago
Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs
Profitroom
3 years ago
How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:
Profitroom
3 years ago
A view from the ocean: Profitroom strikes again!
Profitroom
3 years ago
Boosting direct online revenue at super speed
Profitroom
3 years ago
Offering truly personalised guest communications and unique stay experiences.
Profitroom
3 years ago
Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.
Profitroom
3 years ago
Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?
Profitroom
3 years ago
Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!
Profitroom
3 years ago
84% direct share in a non-obvious tourist location
Profitroom
3 years ago
How to build the strength of a hotel group through supporting tools for direct booking?
Profitroom
3 years ago
Blending the art of doing nothing and doing everything
Profitroom
6 years ago
Improving Direct Bookings in the Wake of COVID-19
Profitroom Integrations
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Support
Verified Support
Profitroom has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Response Time
Less than a day
Recommended
94%
Optimized for quick response
This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.
Learn more
Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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