"We were looking for a very interactive, easy-to-use booking engine and GDS supplier, if you will, so we use Vertical Booking. It works out extremely well. It is easy to craft, great service that is provided. Very local contacts, so that makes it quite enjoyable and it provides the user with a very user-friendly experience.<p> Put in your dates, select your room types. It allows us to do a lot more as well. Offer guest enhancements to their experience so that they can craft a unique visit while they're here. It provides wonderful ease with which we can create confirmation letters, thank you letters. The marketing tools behind it, the reports, just really allow us to sort of dig deep and look really into who is this customer, where they are coming from, what's resonating with them, what are we doing right, what are we doing that could use some polishing. So, it's a really, really great tool, and honestly, at a fraction of cost of what most other GDS booking engine suppliers that we looked at, so that makes it even better. We are extremely thrilled with them. And again, like I said earlier, the fact that our representatives are here local, in the same city, just makes it that much more convenient for us. And, the level of service that we get - it's immediate, it's responsive. It just makes our lives so much easier."

"We've used Vertical Booking for over two years now, but I've been associated with the management of Vertical Booking for probably 15 to 20 years.<p> We were looking for solution for our lodging systems, and were looking for having a system that was reliable, management that we could access and get answers from, customer service, and we looked at the various options out there for our properties and we chose Vertical Booking because we had a history with them. We looked at their platform, we knew some of their representatives, and it just was a very good fit for us.<p>We use Vertical Booking with Budgetel and Haven Hotels and they’ve grown nicely with us. As we’ve been expanding and adding properties, they’ve been a partner in getting the new properties on board, getting them trained, working with the customer service, and it's been a very good working relationship between, not only us and Vertical Booking, but also our franchisees and Vertical Booking.<p>We've had very good feedback - we’ve had no complaints. In reservations, no news is good news. As far as the things going wrong, the system is always up, the connections are made to the various outlets, the inventory is ready to go, and the franchisees have been very happy with the service.<p>We would highly recommend Vertical Booking. They’re a good company to work with. There are some behemoth-type properties out there you might get lost in the shuttle. On the reservations, my viewpoint is a lot of it is an automated function, as far as taking the order and fulfilling it. But, the real separation is with the customer service, the attention to detail, and the interaction between the property and the account manager at Vertical Booking, so I would highly recommend their services."

"Mark and his company over the years has been quite frankly fantastic for us - not only with my previous company, but also with my current company.<p> When I moved over to Buckhead America, I was faced with a situation where we had a few independent hotels that were in need of CRO services. And, of course, with the previous relationship with America's Best Franchising, the first person I thought of was Mark. And, we implemented his services at the Independents that we are operating - we actually owned them; owned and operated - and they did a fantastic job of assisting us with being successful in the realm of the CRO.<p>And, what I would voice as Mark’s company's best asset is their dedication to customer service, and that was really the reason that I was able to convince the owners here that this is the company that we should go with.<p>And, it was initially set out as a temporary arrangement to kinda get us over the hump, but it actually ended up being, at this point, over a year with each property, and their contribution numbers are equal - or probably better than - what we would've experienced if we were with one of the brands.<p>They allow us a lot of latitude as far as managing the particular properties on an individual basis, and they really know how to handle, not only brands, but their emphasis leans towards supporting the independent properties.<p>We’ve been very successful with. We have a downtown property that is, at this point still an independent, and they were formally a brand - I won’t mention the name of the brand - but the actual contribution once we moved over to Vertical Booking actually increased as opposed to when we were a branded hotel. So, we’ve been very happy with the services overall, and like I said, the customer service is key."

"Mark and his company over the years has been quite frankly fantastic for us - not only with my previous company, but also with my current company.<p> When I moved over to Buckhead America, I was faced with a situation where we had a few independent hotels that were in need of CRO services. And, of course, with the previous relationship with America's Best Franchising, the first person I thought of was Mark. And, we implemented his services at the Independents that we are operating - we actually owned them; owned and operated - and they did a fantastic job of assisting us with being successful in the realm of the CRO.<p>And, what I would voice as Mark’s company's best asset is their dedication to customer service, and that was really the reason that I was able to convince the owners here that this is the company that we should go with.<p>And, it was initially set out as a temporary arrangement to kinda get us over the hump, but it actually ended up being, at this point, over a year with each property, and their contribution numbers are equal - or probably better than - what we would've experienced if we were with one of the brands.<p>They allow us a lot of latitude as far as managing the particular properties on an individual basis, and they really know how to handle, not only brands, but their emphasis leans towards supporting the independent properties.<p>We’ve been very successful with. We have a downtown property that is, at this point still an independent, and they were formally a brand - I won’t mention the name of the brand - but the actual contribution once we moved over to Vertical Booking actually increased as opposed to when we were a branded hotel. So, we’ve been very happy with the services overall, and like I said, the customer service is key."

"We've used Vertical Booking for over two years now, but I've been associated with the management of Vertical Booking for probably 15 to 20 years.<p> We were looking for solution for our lodging systems, and were looking for having a system that was reliable, management that we could access and get answers from, customer service, and we looked at the various options out there for our properties and we chose Vertical Booking because we had a history with them. We looked at their platform, we knew some of their representatives, and it just was a very good fit for us.<p>We use Vertical Booking with Budgetel and Haven Hotels and they’ve grown nicely with us. As we’ve been expanding and adding properties, they’ve been a partner in getting the new properties on board, getting them trained, working with the customer service, and it's been a very good working relationship between, not only us and Vertical Booking, but also our franchisees and Vertical Booking.<p>We've had very good feedback - we’ve had no complaints. In reservations, no news is good news. As far as the things going wrong, the system is always up, the connections are made to the various outlets, the inventory is ready to go, and the franchisees have been very happy with the service. We would highly recommend Vertical Booking. They’re a good company to work with. There are some behemoth-type properties out there you might get lost in the shuttle. On the reservations, my viewpoint is a lot of it is an automated function, as far as taking the order and fulfilling it. But, the real separation is with the customer service, the attention to detail, and the interaction between the property and the account manager at Vertical Booking, so I would highly recommend their services."

"We were looking for a very interactive, easy-to-use booking engine and GDS supplier, if you will, so we use Vertical Booking. It works out extremely well. It is easy to craft, great service that is provided. Very local contacts, so that makes it quite enjoyable and it provides the user with a very user-friendly experience.<p> Put in your dates, select your room types. It allows us to do a lot more as well. Offer guest enhancements to their experience so that they can craft a unique visit while they're here. It provides wonderful ease with which we can create confirmation letters, thank you letters. The marketing tools behind it, the reports, just really allow us to sort of dig deep and look really into who is this customer, where they are coming from, what's resonating with them, what are we doing right, what are we doing that could use some polishing. So, it's a really, really great tool, and honestly, at a fraction of cost of what most other GDS booking engine suppliers that we looked at, so that makes it even better. We are extremely thrilled with them. And again, like I said earlier, the fact that our representatives are here local, in the same city, just makes it that much more convenient for us. And, the level of service that we get - it's immediate, it's responsive. It just makes our lives so much easier."

"We were looking for a very interactive, easy-to-use booking engine and GDS supplier, if you will, so we use Vertical Booking. It works out extremely well. It is easy to craft, great service that is provided. Very local contacts, so that makes it quite enjoyable and it provides the user with a very user-friendly experience.<p> Put in your dates, select your room types. It allows us to do a lot more as well. Offer guest enhancements to their experience so that they can craft a unique visit while they're here. It provides wonderful ease with which we can create confirmation letters, thank you letters. The marketing tools behind it, the reports, just really allow us to sort of dig deep and look really into who is this customer, where they are coming from, what's resonating with them, what are we doing right, what are we doing that could use some polishing. So, it's a really, really great tool, and honestly, at a fraction of cost of what most other GDS booking engine suppliers that we looked at, so that makes it even better.<p>We are extremely thrilled with them. And again, like I said earlier, the fact that our representatives are here local, in the same city, just makes it that much more convenient for us. And, the level of service that we get - it's immediate, it's responsive. It just makes our lives so much easier."

"We've used Vertical Booking for over two years now, but I've been associated with the management of Vertical Booking for probably 15 to 20 years.<p> We were looking for solution for our lodging systems, and were looking for having a system that was reliable, management that we could access and get answers from, customer service, and we looked at the various options out there for our properties and we chose Vertical Booking because we had a history with them. We looked at their platform, we knew some of their representatives, and it just was a very good fit for us.<p>We use Vertical Booking with Budgetel and Haven Hotels and they’ve grown nicely with us. As we’ve been expanding and adding properties, they’ve been a partner in getting the new properties on board, getting them trained, working with the customer service, and it's been a very good working relationship between, not only us and Vertical Booking, but also our franchisees and Vertical Booking.<p>We've had very good feedback - we’ve had no complaints. In reservations, no news is good news. As far as the things going wrong, the system is always up, the connections are made to the various outlets, the inventory is ready to go, and the franchisees have been very happy with the service.<p>We would highly recommend Vertical Booking. They’re a good company to work with. There are some behemoth-type properties out there you might get lost in the shuttle. On the reservations, my viewpoint is a lot of it is an automated function, as far as taking the order and fulfilling it. But, the real separation is with the customer service, the attention to detail, and the interaction between the property and the account manager at Vertical Booking, so I would highly recommend their services."

"Mark and his company over the years has been quite frankly fantastic for us - not only with my previous company, but also with my current company.<p> When I moved over to Buckhead America, I was faced with a situation where we had a few independent hotels that were in need of CRO services. And, of course, with the previous relationship with America's Best Franchising, the first person I thought of was Mark. And, we implemented his services at the Independents that we are operating - we actually owned them; owned and operated - and they did a fantastic job of assisting us with being successful in the realm of the CRO.<p>And, what I would voice as Mark’s company's best asset is their dedication to customer service, and that was really the reason that I was able to convince the owners here that this is the company that we should go with.<p>And, it was initially set out as a temporary arrangement to kinda get us over the hump, but it actually ended up being, at this point, over a year with each property, and their contribution numbers are equal - or probably better than - what we would've experienced if we were with one of the brands.<p>They allow us a lot of latitude as far as managing the particular properties on an individual basis, and they really know how to handle, not only brands, but their emphasis leans towards supporting the independent properties.<p>We’ve been very successful with. We have a downtown property that is, at this point still an independent, and they were formally a brand - I won’t mention the name of the brand - but the actual contribution once we moved over to Vertical Booking actually increased as opposed to when we were a branded hotel. So, we’ve been very happy with the services overall, and like I said, the customer service is key."