Hostaway

Ranked 1 (out of 13) in Vacation Rental Software

Vacation Rental Software

Hostaway offers scalable solutions with award-winning support to fast-growing vacation rental proper...

Ratings Snapshot

Certificate of Excellence
Read 15 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 13 in Vacation Rental Software

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Hostaway’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Hostaway Overview

Top Alternative: Guesty

Hostaway Overview

"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use. The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as...

About Hostaway

Founded in 2015 | Headquarters in Toronto Canada | 44 employees

Hostaway is the world's leading vacation rental customer relationship management software, perfect for those with 5 to 1,000+ listings. We make it easy for you ...

Integrates with

  • Mobile Key & Keyless Entry
  • Guest Messaging Software
  • Pricing Software
Browse integrations (7 verified)

Pros & Cons

Like 96% recommend

Administration from Other

That we can speak to a human being for training and resolving problems. It makes life so much easier particularly for on-boarding.

Operations Manager from Vacation Rental

Hostaway's Customer Support team is always attentive to any issues that we ask them for to assist. They're reliable and quick, so always a big THANKS!

Owner from Vacation Rental

He fixed my integration problems between Hostaway and several OTAs in less than 20 minutes and I learnt through the process. How good is that!

Realestate manager from Serviced Apartment

Automations dont let you edit after they've been saved, you have to duplicate it and edit it then delete the old one.

Owner from Vacation Rental

Abeshek is great! Nothing really to improve from his end. On Hostaway, I’d say that It would be awesome if they can expand te technical and functional support through the weekends.

CEO from Bed & Breakfast in

So far, I have no complaints. The only thing that would maybe make the customer service more ideal would be to have a 24/7 call hotline to answer questions on the spot.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hostaway gives vacation rental managers a wonderful PMS platform that integrates with all the top tools and software programs in the vacation rental industry. Their customer support center is also very responsive when you have a question.

by Diamond Frandsen (InterCoastal Net Designs) on October 27, 2021

Question:

What differentiates this product or service from the competition?

Answer:

Hostaway has a broad marketplace of partners to pick from to help any vacation rental manager customize their site based on their preferences and needs. From customized solutions to out of the box.

by Diamond Frandsen (InterCoastal Net Designs) on October 27, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ask all your questions, their service reps are more than willing to help get you the answers to your questions. The reps are always friendly and willing to help. Don't feel like you cannot ask all your questions when exploring their products.

by Diamond Frandsen (InterCoastal Net Designs) on October 27, 2021

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Find the perfect fit

Want to find out if Hostaway is the best fit for your hotel?

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Features

  • Channel Manager
  • CRM & Lead Management
  • Trust Accounting
  • Mobile App
  • Websites
  • Promotional & Negotiated Rates
  • Multi-Language
  • Responsive Design
  • Guest Portal
  • Owner Statements
  • Financial Reporting
  • Task Management
  • App Marketplace
  • Unified Inbox

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • France
  • Australia
  • United Kingdom
  • Korea, South
  • Puerto Rico

15 Verified Hostaway Reviews

Likelihood to Recommend
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This vendor is 35% below the category average..

December 02, 2021

Hostaway Review: Attentive & Reliable!

Operations Manager from Vacation Rental in Waverley (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Hostaway's Customer Support team is always attentive to any issues that we ask them for to assist. They're reliable and quick, so always a big THANKS!

What do you dislike or think could be improved?

Some of their features like: - Allowing us to include our Company's logo at the invoice part - Allowing us to categorize our listings under "Booking Engine" - Allowing us to customize the direct we...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

November 24, 2021

Hostaway Review: User friendly and inclusive platform

Realestate manager from Serviced Apartment in Philadelphia (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

That it is pretty easy to understand and use. The multi calendar is a helpful feature. Scheduled automations are a helpful tool to help hosts stay hands off most times.

What do you dislike or think could be improved?

Automations dont let you edit after they've been saved, you have to duplicate it and edit it then delete the old one.

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
4

November 19, 2021

Hostaway Review: Onboarding with Paul

COO from Vacation Rental in Pasadena (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Paul explains everything in great detail and takes the time to assist us in the items that we are most focused on. I would highly recommend onboarding with him

What do you dislike or think could be improved?

Paul has been great with us. There is not much I believe can be improved with our on boarding process.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 18, 2021

Hostaway Review: Great management software for lots of different channels

Owner from Serviced Apartment in Sevierville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I use their software for about 4 years and overall had a great experience as they grew and added new features... Their support is very good and they do help you in whatever way they can... Overall it was ...

What do you dislike or think could be improved?

Their mobile app is continuing to improve and has gotten better over the years... But it's really nice having all the features in the mobile app so you don't have to sit down at a computer... It's most of...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 18, 2021

Hostaway Review: Customer Service

CEO from Bed & Breakfast in Bryan (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Knowledgeable customer service. Friendly and efficient. Was able to successfully handle all my questions. I also like the quick response time to my email.

What do you dislike or think could be improved?

So far, I have no complaints. The only thing that would maybe make the customer service more ideal would be to have a 24/7 call hotline to answer questions on the spot.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2021

Hostaway Review: Awesome PMS

CONCIERGE from Hostel in (Korea, South)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Flexibility and level of freedom is wonderful for us. HOSTAWAY has many companies that I can integrate with! I am fully satisfied with this.

What do you dislike or think could be improved?

Booking.com RSVN delete authorization. Because on the weekend, it is impossible to reach HOSTAWAYsupport team. Once I got support team help, it is no problem.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Hostaway hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Hostaway Integrations

View all (7 Hostaway Integrations)