An exceptional AI powered vacation rental platform designed to drive growth and give you your life back.
Hostaway
4.8 (29 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hostaway
Ranked 2 (out of 22) in Vacation Rental Software
Hostaway offers scalable solutions with award-winning support to fast-growing vacation rental property managers!
97% recommended by 29 hotels
Hostaway is popular in United States of America with 13 hoteliers leaving an average rating of 13.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hostaway is the #2 most trending product in the Vacation Rental Software category (out of 22) and the #106 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHostaway’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Hostaway
Founded in 2015 | Headquarters in Toronto (Canada) | 44 employees
"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.
The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings. Payments, owner statements, accounting and smartlocks are also managed easily.
In addition to the industry-leading PMS and Channel manager that Hostaway offers, there are more than 100 integrated software partners on our marketplace. These companies will automate and streamline many activities and make daily life easier.
For enterprise customers, Hostaway is well known for being able to produce customized solutions while meeting deadlines and staying on budget. Most customers choose Hostaway because they want the best support in the entire industry, and the public reviews of Hostaway clearly reflect that."
Capabilities
Hostaway doesn’t have any benefits or use cases available
Features
Operations & Property Management
4/5 features
Channel Management & Distribution
4/5 features
Ecommerce
4/5 features
Guest Experience
4/5 features
Price Optimization
4/5 features
Pricing
Pricing Available By Request
Hostaway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Hostaway to Top Alternatives
All in one: PMS, Channel Manager and Vacation Rental Website
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Popularity by Segment
Size
16 | X-Small (1-9 room)
6 | Small (10-24 room)
4 | Medium (25-74 room)
2 | Large (75-199 room)
1 | X-Large (200+ room)
Country
13 | United States of America
4 | Australia
2 | France
2 | United Kingdom
2 | Greece
2 | Mexico
1 | Korea, South
1 | Puerto Rico
1 | Netherlands
1 | Finland
Type
19 | Vacation Rentals & Villas
4 | Extended Stay & Serviced Apartments
3 | Luxury Hotels
3 | Resorts
2 | Bed & Breakfast & Inns
2 | Boutiques
2 | Branded Hotels
2 | City Center Hotels
1 | Casinos
1 | Airport/Conference Hotels
1 | Hostels
1 | Motels
Region
15 | North America
8 | Europe
4 | Oceania
1 | Asia Pacific
1 | Central America
Category
29 | Vacation Rental Software
Hotelier Rating
0
Lost me $1000s in Reservations
Property manager / Owner from 5 to 9 room Vacation Rentals & Villa in Oceanside (United States of America)
Verified
3 months ago
Nothing. They have zero support, zero customer service, zero empathy. They took 5 days to respond to any inquiries or issues and after weeks of back and forth emails, still no repair to the product they sold me that did not work.
United States of America
United States of America
Property manager / Owner
X-Small Hotel
10
On boarding experience
director from 5 to 9 room Vacation Rentals & Villa in Edge Hill (Australia)
Verified
8 months ago
*Integration with my website was very easy, which was important to me .*The easy export of existing Airbnb listings saves lots of time. * Online support was great to work with a big shout-out to Akeeshan.
Australia
Australia
director
X-Small Hotel
10
Amazing Service and Support
Owner from 5 to 9 room Vacation Rentals & Villa in Tawonga (Australia)
Verified
8 months ago
Informative with their knowledge of the industry Supportive in helping you learn the software Friendly team of workers Easy to use platform great customer service
Australia
Australia
Owner
X-Small Hotel
10
A Short Term Rental Managers Dream
Property Manager from 5 to 9 room Vacation Rentals & Villa in Orlando (United States of America)
Verified
8 months ago
Hostaway is the leading SAS for property managers and now I can see why. The software is robust and covers everything. The interface is super clean and does not take long to get familiar with. I am loving it!
United States of America
United States of America
Property Manager
X-Small Hotel
10
Great platform to make our vacation rental management business easy to scale and manage
Owner from 10 to 24 room City Center Hotel in Lake Havasu City (United States of America)
Verified
8 months ago
It is very customizable. Can easily be adapted to fit our business model. Our onboarding specialist made the experience of onboarding comfortable and easy.
United States of America
United States of America
Owner
Small Hotel
10
Financial Reporting Assistance Call
Founder from 1 to 4 room Vacation Rentals & Villa in Tulum (Mexico)
Verified
8 months ago
Shakira was very knowledgeable and very easy to schedule a call with. Love the Hostaway support much better than other platforms!
Mexico
Mexico
Founder
X-Small Hotel
9
Helpful and friendly
Admin from 10 to 24 room Vacation Rentals & Villa in Slogarie (United Kingdom)
Verified
8 months ago
The onboarding was clear and half and all questions were answered well. It was good to do the onboarding in my own account rather than watching a demonstration.
United Kingdom
United Kingdom
Admin
Small Hotel
10
Support assistance
Director from 25-49 room Vacation Rentals & Villa in Tulum (Mexico)
Verified
8 months ago
I like the support from Shakira who works for Hostaway, i felt that she dedicated ample of time to us to resolve any issue and question we had. everything was very easy and Shakira helped us in the end to resolve our case.
Mexico
Mexico
Director
Medium Hotel
9
Easy way to automate hosting
Owner from 1 to 4 room Vacation Rentals & Villa in (Finland)
Verified
8 months ago
Simply, easy to learn, all that you need and not too expensive. I can now stop using different kind of booking softwares.
Finland
Finland
Owner
X-Small Hotel
10
One of the best vacation rental software out there
Reservations manager from 25-49 room in Kalamata (Greece)
Verified
8 months ago
Keeping the all the clients under 1 unified inbox is a must. Changing prices on the fly is a very helpful tool and saves a lot of time
Greece
Greece
Reservations manager
Medium Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
A versatile and user-friendly tool perfect for property owners and management companies with vast portfolios. Highly recommended for those looking to streamline operations and grow their property portfolio.
Showing all answers to: "What does this product or service do well?"
A versatile and user-friendly tool perfect for property owners and management companies with vast portfolios. Highly recommended for those looking to streamline operations and grow their property portfolio.
Hostaway gives vacation rental managers a wonderful PMS platform that integrates with all the top tools and software programs in the vacation rental industry. Their customer support center is also very responsive when you have a question.
Question:
What differentiates this product or service from the competition?
Answer:
Over 100 integrated Partners, including Airbnb, Vrbo, Booking.com, Expedia, PriceLabs, Operto, Breezeway, and Zapier! The system provides niche ways of handling tasks by automation. The user interface is user friendly!
Showing all answers to: "What differentiates this product or service from the competition?"
Over 100 integrated Partners, including Airbnb, Vrbo, Booking.com, Expedia, PriceLabs, Operto, Breezeway, and Zapier! The system provides niche ways of handling tasks by automation. The user interface is user friendly!
Hostaway has a broad marketplace of partners to pick from to help any vacation rental manager customize their site based on their preferences and needs.
From customized solutions to out of the box.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
A great choice of platform to take care of your worries. Do invest time to explore all the features and capabilities thoroughly – you might discover functionalities that you didn't initially realize were available!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
A great choice of platform to take care of your worries. Do invest time to explore all the features and capabilities thoroughly – you might discover functionalities that you didn't initially realize were available!
Ask all your questions, their service reps are more than willing to help get you the answers to your questions. The reps are always friendly and willing to help. Don't feel like you cannot ask all your questions when exploring their products.
Recommended by
Niharika Manibalan
Product Manager - Integrations
@
Pricelabs
Diamond Frandsen
Brand Manager
@
InterCoastal Net Designs
Niharika Manibalan
Product Manager - Integrations
@
Pricelabs
Diamond Frandsen
Brand Manager
@
InterCoastal Net Designs
Are you a consultant or vendor that recommends Hostaway?
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Integrations
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Duve
96% recommended by 398 hotels |
Hotel Guest Apps
+2 more |
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This integration hasn’t been verified by Hostaway yet.
Bowo
96% recommended by 97 hotels |
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PriceLabs
100% recommended by 39 hotels |
VR Dynamic Pricing
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Stripe
100% recommended by 2 hotels |
Payments Processing Software
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ChargeAutomation
98% recommended by 41 hotels |
Contactless Check-in
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Breezeway
98% recommended by 21 hotels |
Cleaning & Operations
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Lynx Automation
100% recommended by 8 hotels |
Mobile Key & Keyless Entry
|
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This integration hasn’t been verified by Properly yet.
Properly
100% recommended by 4 hotels |
Cleaning & Operations
|
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|
This integration hasn’t been verified by Hostaway yet.
Orana Software
100% recommended by 2 hotels |
|
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This integration hasn’t been verified by Tripadvisor yet.
Tripadvisor
100% recommended by 1 hotels |
Metasearch & Ad Tech
|
Support
Unverified
Hostaway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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