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Zingle

Ranked 3rd in Guest Messaging Platforms

Headquartered in Carlsbad, CA

91 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
91 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

94% recommend
Customer Service
4.8
Ease of Use
4.8
ROI
4.6
Implementation
4.7

What customers love about Zingle

Front Desk Agent in San Francisco (United States)

The best part of this program is having the time to respond to our guest and really detailing their requests. They don't have to call or come in, they can just shoot us a text and we can respond right away. It is a big part of our culture so guests see this as a convenience. I really like the quick keys for common messages so that it saves our agents time. They have automated messages so agents don't have to send each guest a generic message. It's very useful and a great tool to have within the hospitality industry.

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Senior Front Desk Manager from Other in Anchorage (United States)

Their customer service is legendary, they answer almost instantly! Not only that, but our gusts love the service we as a resort are able to provide.

Front desk / Concierge in San Diego (United States)

Very user friendly and modern platform

Guest Experience Manager from Other in Chicago (United States)

It's easy to use and its user friendly, you get notifications on your desktop

Director of hotel ops; AGM from Branded in Milpitas (United States)

Really easy to use and lots of functionality to communicate with all my customers or a selected few

Concierge from Extended Stay in New York (United States)

This software is very user friendly and dependable.

General Manager from Other in Omaha (United States)

Direct Connection to guests that saves our staff time

Front Desk Clerk from Boutique hotel in Buena Vista (United States)

We use Zingle daily to communicate with our guests and staff members. Because of this product, we did not include phones in our brand new boutique hotel. Guests are constantly telling us how much they like being able to text the front desk.

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General Manager from Boutique hotel in Columbia (United States)

Our guests and our associates find the service very easy to use and a wonderful amenity that streamlines communication.

from Boutique hotel in Ketchum (United States)

Reliable customer service and our guests love it! Great way to get early arrival info or special requests prior to arrival.

Front office

Really easy to use, and great tool to use for any company that like to have really close communication with customers!

Guest Service Representative from Resort

I work in guest services at a big name resort, using Zingle has been amazing and has relieved so much from our front desk staff. Instead of non stop phone calls, we get non stop Zingles which we can reply to in a more efficient manner.

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FDA from Resort

I like zingle because it is a great way to contact with the guest without calling them. It's quick, fast and easy.

FDA from Resort

I like the fact that there are ways to keep in touch with guests and being able to message quickly rather than calling and taking more time than necessary.

Guest Service Supervisor from Resort

I use this program daily on the job. Very easy to navigate and communicate with my guest. Well organized and definitely recommend to all other hotels.

Front Desk Agent from Resort

-Guest nowadays rather text to get help instead of call down to the front desk -Its convenient to just zingle someone because they will text back before they call back

Guest Service Agent from Resort

I love that the program lets you interact with the guest. It is a great tool for this technical world. The auto response are great.

Guest Relations Coordinator from Resort

*Ties in well with existing platforms & programs *Automations allow for quick dispatches of mass messaging

Front Desk Agent from Resort

Zingle is great tool to communicate with our guests. Our leisure guests and our business guest really have loved having this form of communication with us. Our meeting planners have dubbed it a game changer for meeting planning. There are so many possibilities with this program.

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IT Manager from Branded

User interface is simple and easy to navigate Receiving desktop notification increases efficiency

Service Excellence Supervisor from Resort

I like how easy this program is for our guests! Its very quick, easy and simple to understand for everyone! The program is nice to look at and our guests enjoy it as well!

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Director of Membership from Resort

We like the convenience that Members and Guests feel when they are able to reach us via a quick text. We also enjoy receiving pictures from our clients when they are enjoying the pools, golf course, beach club and all of the beautiful scenery surrounding the Resort!

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Director of Rooms from Branded

Easy and convenient way to connect with guests and get immediate feedback on their stay. Super easy to use, and guests love it!

Director of Customer Experience from Airport/ conference

Easy way to communicate with guests and staff (mobile checkout, room service orders, staff reminders, etc.)!

Front Office Supervisor from Boutique hotel

Fast reply and follow ups by the Zingle Team Effectiveness of the application Guest are really happy with this application :)

Director Of Revenue Optimization from Resort

Zingle has given us the ability to speak with our customer in the medium in which they want to be spoken to. Since the implementation of Zingle, we have achieved our highest guest satisfaction scores while continually raising our revenues. There is no doubt that this combination exists due to the service capabilities we can now offer through Zingle.

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Area Director of Housekeeping from Resort

Everything about Zingle! Easy to operate , look up past history , and app was easy to use . Great tool to enhance guest experience

Director of Operations from Branded

The real time effectiveness of the App and Desktop version. Very user friendly

Operations Manager from Resort

I liked the email notifications for not answering fast enough. The automations were great, and the customer service was even better!

Resort Experience Manager from Branded

This system is an absolute must if you want to keep in communication with your guests or clients. Texting is the fastest way to get a response and the guests love that they are one text away from a personal concierge!

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Assistant Director of Operations from Branded

Bret Baumbaugh has always been incredibly helpful. Anytime I need help with anything he is incredibly quick and efficient!

Reservations Manager from Branded

easy to contact someone and respond right away.

Director of Rooms from Boutique hotel

Zingle is very user friendly. It is easy to train new hires on Zingle. Our guests absolutely love it! We are able to earn more business by sending targeted offers to specifics groups, departure dates, etc. Additionally, any time I have a question, the team is very quick to reply and always has the answer. Zingle has also worked with us on some creative things we wanted to try. They always have a "can do" attitude! I have been using Zingle now for three years and LOVE it.

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General Manager from Resort

Quick and easy way to communicate with in-house guests. Great response time from Account Rep

General Manager from Extended Stay

Zingle was more cost effective at engaging with guests than the app platform we previously used. It was also easy to implement with the staff because of the intuitive interface.

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Front Office Manager from Branded

Zingle has provided an excellent solution to enhancing our communication with our guests before and during their stay. This allows the guest to receive service at the touch of a button, which really enhances their stay.

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Resident Manager from Branded

Stephen Essman was phenomenal during the sales process. He clearly understood my needs and offered a product that fit them perfectly. The implementation team quickly became part of my operations team through setup and deployment. The guest feedback has instantly been extremely favorable. Zingle exceeded our expectations in providing customer service value while driving revenue.

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Front Office Manager from Airport/ conference

Easy to use and navigate the website. Great way to communicate. I like the email alerts.

Director of Guest Experience from Branded

Helps connect to guest fast. Entire team can have access and help talk to our guest.

Concierge from Boutique hotel

Communication made Effortless! Easy to connect with guest and have a log. Just amazing to be able to connect with any vendor, guest, customer or staff member at any time and usually get a quick response. This was like a dream less than a year ago. Also keeps a running record for future use when you need to know what occurred, Invaluable!

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Front Office Manager from Branded

Being able to communicate with our guests via text message! Our guests also love it!

Asst. General Manager from Resort

The App allows instant communication with guests and allows us to utilize indigenous marketing. This platform also gives us the ability to change our message to guests seamlessly.

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Hotel Operations Manager from Casino

The ease of communication with guests is great! The fact they can order breakfast from bed or request a limo pick up while walking through a crowded noisy club is very convenient. We have received nothing but positive feedback.

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Assistant GM from Resort

The ease of contacting guests. This is great for special in-house offers at the outlets, we have seen extra revenue at the spa when we send out specials. It's also great to alert groups when the function has been moved inside due to weather. We had a pipe break a few weeks back and used Zingle to alert the guests that the water would be shut off from 1-3.

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Front Office Manager from Resort

The system is very easy to use and navigate. Our team loves the ability to connect with our guests quickly.

Guest Services Supervisor

Nice and easy to communicate with guests. Pops up at the bottom so I can continue working but also assist others.

Call Center Agent from Resort

With Zingle our guest enjoy the simplicity of texting us to see if there room is available. We have received a lot of positive feed back. It also helps us check in our guest without tying up the phones.

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Front Office Manager from Boutique hotel

Great guest engagement! I have been able to get ahead of overbooking problems by texting guests in advance and proposing different solutions. In each scenario the outcome was positive even though a mistake was made due to the advance communication.

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General Manager from City Center Hotel

-Zingle is very easy to use and operate -Hotel guest(s) find it convenient -Hotel staff finds if very user-friendly

Instant Service Manager from Other

From a guest experience and satisfaction standpoint. Zingle has helped increase our overall satisfaction scores with our guests. Our guests really appreciate being able to use this service and even communicate with us after they have departed.

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Board Of Directors from Other

- Easy and quick communication with our Members - The ability to update the Membership and receive instantaneous feedback

Guest Experience Manager from Airport/ conference

I love the fact I can have a strong platform to communicate to my guests. They love it and so do we.

Asst. Director of Hotel from Casino

I was impressed with how user and administrator friendly Zingle is. I also felt completely supported by the Zingle project management team. Communication was great and they met all deadlines.

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reference customers

Zingle has become an extension of our brand voice as our guests love texting us for anything they need. Zingle helps us fulfill requests and resolve issues faster than ever before and it’s an important part of our guest experience. Mitch Milner Director of Guest Services at the Marbrisa Carlsbad Resort
Zingle has simplified communication for our guests. They now have the convenience of texting us anytime they want and we are able to quickly respond. Guests really love it and we get a lot of positive feedback. Laura Brunner Reservations Manager at the Hotel Del Coronado

Screenshots & video

96%usability