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Zingle

Ranked 3rd in Guest Messaging Platforms

Headquartered in Carlsbad, CA

95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

94% recommend
Customer Service
4.7
Ease of Use
4.8
ROI
4.5
Implementation
4.7

Company info

Founded in 2009
Employees 35
Headquarter Carlsbad, CA

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Director Of Revenue Optimization from Resort

Zingle has given us the ability to speak with our customer in the medium in which they want to be spoken to. Since the implementation of Zingle, we have achieved our highest guest satisfaction scores while continually raising our revenues. There is no doubt that this combination exists due to the service capabilities we can now offer through Zingle.

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Director of Rooms from Boutique hotel

Zingle is very user friendly. It is easy to train new hires on Zingle. Our guests absolutely love it! We are able to earn more business by sending targeted offers to specifics groups, departure dates, etc. Additionally, any time I have a question, the team is very quick to reply and always has the answer. Zingle has also worked with us on some creative things we wanted to try. They always have a "can do" attitude! I have been using Zingle now for three years and LOVE it.

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Director of Customer Experience from Airport/ conference

Easy way to communicate with guests and staff (mobile checkout, room service orders, staff reminders, etc.)!

Operations Manager from Resort

Sometimes Zingle would freeze, or it would be a delayed time to receive and send messages,

Service Excellence Supervisor from Resort

Situation where after hours of their contacting services when we run into errors. They have been so wonderful in being responsive but it would be nice if there was someone after hours, when our situation do tend to occur (glitches in the application, etc)

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Front Desk Agent from Resort

- technical support on advanced topics - lots of possibilities to enhance with automations - more personal support on how to maximize the usage of this wonderful product

Screenshots & video

96%usability

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