Hostaway

4.7 (82 REVIEWS)

HT Score

92 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hostaway

Name: Hostaway
Rating: 4.7 (82 reviews)

4.8 (82 REVIEWS)

Ranked 2 (out of 24) in Vacation Rental Software

Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

95% recommended by 82 hotels

More than 50% of Hostaway’s reviews come from United States.

Bell avatar Bell - AI powered product analyst

I analyzed all of Hostaway’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hostaway excels as a vacation rental software, streamlining management and enhancing guest experience through automation. Key strengths include dynamic pricing, integrated channels, and automated communications, significantly boosting operational efficiency. While onboarding support is praised, some users note limitations in integrations and payment processing. The tool notably improves revenue and decreases operational time, albeit with room for enhanced customization and mobile functionality.

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What Types of Hotels Hostaway is Popular For

Size

29 | X-Small (1-9 room)

22 | Small (10-49 room)

14 | Mid-Sized (50-99 room)

12 | Large (100-499 room)

3 | X-Large (500+ room)

Country

43 | United States

5 | United Kingdom

4 | Australia

3 | Greece

3 | Mexico

3 | Spain

3 | Philippines

2 | France

2 | Canada

1 | South Africa

1 | United Arab Emirates

1 | Netherlands

1 | Germany

1 | Norway

1 | Belgium

1 | Saudi Arabia

1 | Indonesia

1 | New Zealand

1 | India

1 | Taiwan

1 | Korea, South

Type

46 | Vacation Rentals & Villas

15 | Boutique Hotels

14 | Bed & Breakfast & Inns

11 | Resorts

9 | Airport/Conference Hotels

9 | Limited Service & Budget Hotels

9 | Luxury Hotels

8 | City Center Hotels

8 | Extended Stay & Serviced Apartments

6 | Branded Hotels

2 | Hostels

1 | Casinos

1 | Motels

Region

48 | North America

17 | Europe

7 | Asia Pacific

5 | Oceania

2 | Middle East

1 | Africa

What is Hostaway?

Founded in 2015 | Headquarters in Toronto (Canada) | 44 employees

This description was generated by AI which analyzed the following sources to summarize a description of Hostaway products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Hostaway Reviews Analyzed: 40

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Hostaway Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Hostaway

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Hostaway's Provided Description:

"Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY *Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) *Real-time sync on availability, pricing, and calendars across all connected channels. *Manage all reservations and conversations in one unified inbox. *Automate 93% of repetitive guest communication with AI Replies. *Increase earnings by 25%+ with Dynamic Pricing. *Track performance with advanced reporting and insights. *Self-serve Owner Portals and automated statements for professional, transparent owner reporting *Connect your 200+ tools through powerful integrations. *Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: *Award winning 24/7 phone support, with help always a call away. *A comprehensive Help Center for self-service. *A 97%+ customer satisfaction rating. *Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you."

FAQs

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Hostaway doesn’t have any benefits or use cases available

Features

Operations & Property Management

4/5 features

Multi-Calendar Management

Optimize and streamline booking management and manage all your vacation rental bookings from every channel on a single platform. Easily see details of guests’ digital journey from booking to check-out.
Custom Commissions & Tracking

Create each contract with custom commission and automatically calculate owner payments. Increase transparency and set personalized access permissions with the owner intranet.
Regional Tax Reporting

Easily export visitor documents and download custom financial reports for submission to official authorities in different countries.
Task Management

Create operations tasks and assign to properties, bookings, internal team members or external service providers.
Maintenance Work Orders
Mobile App
App Marketplace
Financial Reporting
Owner Statements
Trust Accounting

Channel Management & Distribution

4/5 features

Sync Dates & Availability

Avoid double-booking across channels and save administration time with calendar synchronization.
Content Sync

With one click, share all property details (descriptions, photos, extras, rates, etc) from your PMS listings to all connected portals.
Channel Manager

Ecommerce

4/5 features

Review Management

Approve, respond to, and post guest reviews on Airbnb, booking.com and your agency website within the Property Management Software.
Website Development
Payment Processing

Automate every step of the transaction process – including charges, refunds, and deposits. Guests are assured that payments are encrypted and securely saved, receiving automatic notifications at every step.
Special Offers

Manage rates and set data-informed supplements and promotions through your own vacation rental website.
Digital Marketing Services

SEO, SEM, blog/content management and digital marketing to optimize your website and help your properties climb Google’s search results and generate more direct bookings.
Booking Engine

Customizable booking engine embedded on your vacation rental website to generate commission free direct bookings.
Responsive Design
CRM & Lead Management

Guest Experience

4/5 features

Mobile Check-in
Mobile Check-out
Messaging Inbox

Manage all guest, owner, and service provider correspondence from one platform. The all-in-one Property Management Software.
Smart Lock Keyless Entry

Smart lock services or integrated smart home technology that allows guests to access the property via digital key.
Stay Itinerary

Guests can easily access all information relating to their reservations.
Destination Guides
Ancillaries & Upselling

Ability for hosts to market (and guests to purchase) extra services.
Review Management

Approve, respond to, and post guest reviews on Airbnb, booking.com and your agency website within the Property Management Software.
Guest Portal
CRM & Lead Management

Price Optimization

4/5 features

Rate Management

With revenue planning, easily detect awkward gaps in your calendar to adjust prices and occupancy rules – all on the same screen.
Special Offers

Manage rates and set data-informed supplements and promotions through your own vacation rental website.
Suggested Searches

Intelligent Search shows guests the best properties for their travel dates and they can book online in just three clicks.
Multi-Lingual Websites

Market your property to potential travelers in their native language.
Website Templates

Choose from a variety of customizable templates to customize your website experience.
Pricing Automation

Effectively automate rates and increase revenue by simply defining your base rate and adding margin percentages for each channel.
OTA Visibility

Offer exclusive promotions based on target markets, mobile rates, and non-refundable rates to enhance visibility at the top of OTA search results.
Promotional & Negotiated Rates

Hostaway Reviews Summary

4.7

Excellent

82 reviews

Ease of Use

4.6/5

Customer Support

4.8/5

ROI

4.5/5

Implementation

4.7/5

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Hostaway Integrations

Company	Functionality
This integration hasn’t been verified by Hostaway yet. Asksuite 98% recommended by 783 hotels
Duve 94% recommended by 599 hotels	Hotel Guest Apps +2 more
PriceLabs 99% recommended by 55 hotels	VR Dynamic Pricing
Operto Guest Technologies 100% recommended by 5 hotels	Hotel Guest Apps
This integration hasn’t been verified by Hostaway yet. Bowo 96% recommended by 103 hotels
PriceLabs 99% recommended by 55 hotels	VR Dynamic Pricing
ChargeAutomation 98% recommended by 49 hotels	Contactless Check-in +2 more
Breezeway 99% recommended by 27 hotels	Cleaning & Operations
Lynx Automation 93% recommended by 14 hotels	Hotel Keyless Entry Systems
This integration hasn’t been verified by Hostaway yet. Enso Connect 99% recommended by 11 hotels

Browse all integrations (14)

Support

Unverified

Hostaway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

95%

Preferred Time

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Hostaway

What is Hostaway?

Multi-Calendar Management

Custom Commissions & Tracking

Regional Tax Reporting

Task Management

Maintenance Work Orders

Mobile App

App Marketplace

Financial Reporting

Owner Statements

Trust Accounting

Sync Dates & Availability

Content Sync

Channel Manager

Review Management

Website Development

Payment Processing

Special Offers

Digital Marketing Services

Booking Engine

Responsive Design

CRM & Lead Management

Mobile Check-in

Mobile Check-out

Messaging Inbox

Smart Lock Keyless Entry

Stay Itinerary

Destination Guides

Ancillaries & Upselling

Review Management

Guest Portal

CRM & Lead Management

Rate Management

Special Offers

Suggested Searches

Multi-Lingual Websites

Website Templates

Pricing Automation

OTA Visibility

Promotional & Negotiated Rates

Hostaway Reviews Summary

Hostaway Pricing

Hostaway Reviews

Hostaway Integrations

Support

Unverified

Support Not Verified

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