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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GuestSpace
4.6 (29 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestSpace
Ranked 4 (out of 92) in Hotel Guest Apps
Automate your frontdesk with our no-download Digital Guest Journey app
93% recommended by 20 hotels
GuestSpace has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of GuestSpace’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
DropIn is highly valued by hotels for its ability to streamline operations, particularly the check-in process, which increases efficiency and guest satisfaction. Many users appreciate its integration capabilities with existing systems, enhancing functionality and lowering manual workloads. It also boosts revenue through upselling features and improves the overall guest experience with seamless service delivery; however, some users note areas for improvement, such as report and analytics features and custom messaging capabilities.
What Types of Hotels GuestSpace is Popular For
Size
16 | Small (10-49 room)
10 | Mid-Sized (50-99 room)
2 | Large (100-499 room)
1 | X-Large (500+ room)
Country
11 | Netherlands
8 | United Kingdom
5 | Portugal
2 | Switzerland
1 | Norway
1 | Malta
1 | Belgium
Type
11 | City Center Hotels
11 | Limited Service & Budget Hotels
10 | Bed & Breakfast & Inns
9 | Boutique Hotels
5 | Airport/Conference Hotels
5 | Extended Stay & Serviced Apartments
4 | Hostels
4 | Luxury Hotels
4 | Resorts
2 | Branded Hotels
1 | Casinos
Region
29 | Europe
Category
29 | Hotel Guest Apps
Didn’t find what you were looking for?
What is GuestSpace?
Founded in 2020 | Headquarters in | 20 employees
GuestSpace is a comprehensive property management system designed to automate hotel front desk operations and cater to the needs of modern travelers. By providing a web-based digital guest journey, the platform enables guests to manage their own stay efficiently through features such as digital check-in, mobile room keys, in-stay payments, and a robust set of upsell tools. These capabilities streamline operations, enhance guest satisfaction, and integrate seamlessly with existing systems, promoting efficiency and reducing manual workloads. GuestSpace also increases revenue potential through targeted upselling while enhancing the overall guest experience with streamlined service delivery.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestSpace products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestSpace Reviews Analyzed: 16
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestSpace Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by GuestSpace
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestSpace's Provided Description:
"GuestSpace enables hotels to automate their front desk and cater to next-generation travelers with a web-based digital guest journey, Unified Inbox, and digital keys platform. GuestSpace significantly lowers hotel overhead by engaging guests directly and letting them take control of their own stay. Our product is a customizable, no-download web app that includes digital check-in, mobile room keys, in-stay payments, and a suite of upsell tools; all designed to create a seamless end-to-end digital experience."
FAQs
GuestSpace Alternatives
Not sure if GuestSpace is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Complete Automated Digital Guest Journey
Hotel Guest Apps
Drop.in enables hotels to automate their frontdesk and cater to next-generation travellers with our web-based digital guest journey.
Digital Room Keys
Hotel Keyless Entry Systems
The newest innovation in the hotel sector: digital roomkeys that give guests instant access to whatever door they need. An effective method to cut costs, save staff work, and lowering pastic usage! The core functionalities: (1) Automate who guests access when, (2) Give guests instant access via web-keys (3) Invite guests via Email, Whatsapp or SMS, (4) Allow guests to share keys, (5) Configure key access based on add-ons (eg. the gym) for increased engagement!
Mobile Check-in
Contactless Check-in
The most streamlined check-in there is; collect necessary info, add extras and pay! Self Check-in completion > 60%
Automated Guest CRM
Hotel CRM & Email Marketing
Automate all guest communication: direct booking offers, automated email/SMS/whatsapp campaigns, upsell campaigns and an omnichannel communication dashboard for staff - that allows you to chat to guests via all communication channels - including of course our AI Chatbot.
Q1 '26 Hotel Guest Apps Survey Insights
Is GuestSpace a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 13
Small
92%
(134)
Duve is commonly considered an alternative to Drop.in for Small hotels with 10-24 rooms due to its centralized communication and customizable workflows, although some Small hotel users report challenges with slower support responses and limited PMS integrations.
Small
92%
(134)
#1
of 13
Duve is commonly considered an alternative to Drop.in for Small hotels with 10-24 rooms due to its centralized communication and customizable workflows, although some Small hotel users report challenges with slower support responses and limited PMS integrations.
Rank
Hotel type
Popular alternatives
#1
of 14
Limited Service & Budget Hotels
95%
(108)
Duve is commonly considered an alternative to Drop.in for Limited-Service-Budget hotels, primarily due to its efficient guest communication tools and comprehensive contactless check-in features, although some users report periodic issues with system bugs and response times.
#1
of 19
Boutique Hotels
94%
(222)
Duve is commonly considered an alternative to Drop.in for Boutique hotels due to its efficient operational functionality, particularly through its contactless check-in system and guest communication tools, although it requires cautious implementation for optimal integration.
Limited Service & Budget Hotels
95%
(108)
#1
of 14
Duve is commonly considered an alternative to Drop.in for Limited-Service-Budget hotels, primarily due to its efficient guest communication tools and comprehensive contactless check-in features, although some users report periodic issues with system bugs and response times.
Boutique Hotels
94%
(222)
#1
of 19
Duve is commonly considered an alternative to Drop.in for Boutique hotels due to its efficient operational functionality, particularly through its contactless check-in system and guest communication tools, although it requires cautious implementation for optimal integration.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is commonly considered an alternative to Drop.in for Europe hotels due to its strengths in guest messaging and upselling automation, though both platforms can face challenges with integration and customer support responsiveness.
Europe
93%
(225)
#1
of 18
Duve is commonly considered an alternative to Drop.in for Europe hotels due to its strengths in guest messaging and upselling automation, though both platforms can face challenges with integration and customer support responsiveness.
Rank
Country
Popular alternatives
#1
of 3
Netherlands
92%
(11)
Duve is commonly considered an alternative to Drop.in for mid-sized hotels, offering an integrated platform for guest communication and upsell orchestration that enhances operational efficiency, though both platforms could benefit from more customization options and improved support features.
Netherlands
92%
(11)
#1
of 3
Duve is commonly considered an alternative to Drop.in for mid-sized hotels, offering an integrated platform for guest communication and upsell orchestration that enhances operational efficiency, though both platforms could benefit from more customization options and improved support features.
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GuestSpace Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestSpace is the #3 most trending product in the Hotel Guest Apps category (out of 92) and the #164 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestSpace’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestSpace Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare GuestSpace to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if GuestSpace is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Perfect
Supervisor from 25-49 room Bed & Breakfast & Inn in Antwerp (Belgium)
Verified
11 days ago
Perfect and simple to learn UI.
Nice minor and major features such as battery level indicator, possibility to open the doors from distance.
Friendly and very fast Support.
Belgium
Belgium
Supervisor
Small Hotel
10
The Ultimate Hotel App for a Seamless Guest Experience!
Operations director from 75-99 room Bed & Breakfast & Inn in Vlissingen (Netherlands)
Verified
22 days ago
We are extremely satisfied with Drop.in! This hotel app truly makes guest management simple, professional, and efficient. Everything you need is combined into one complete platform.
From online check-in to guest communication and even door access management — everything works smoothly and is very user-friendly. Our guests love the convenie...
Netherlands
Netherlands
Operations director
Mid-Sized Hotel
10
DropIn technology streamlines our operations by automating workflows and improving efficiency.
General Manager from 25-49 room Bed & Breakfast & Inn in Edinburgh (United Kingdom)
Verified
2 months ago
Our business would operate very differently without the technology that DropIn provides. Automating tasks to improve operational efficiency.
Their platform enables us to fully automate the check in process, allowing guests to complete online check ins in advance so that, on arrival we can focus on delivering great service rather than mana...
United Kingdom
United Kingdom
General Manager
Small Hotel
8
Good, helpful & functional.
Receptionist from 25-49 room Bed & Breakfast & Inn in Edinburgh (United Kingdom)
Verified
2 months ago
DropIn technology makes my role significantly easier. Great for providing seamless and integrated online-check-in experience for guests. They're willing to help/look into anything you ask for/need help with. Good at prioritizing and sorting out any emergency issue you have and going the extra mile.
United Kingdom
United Kingdom
Receptionist
Small Hotel
10
Easy-to-use upselling tool with clear revenue impact
Experience Coordinator from 25-49 room Resort in Costa da Caparica (Portugal)
Verified
2 months ago
Intuitive and user-friendly interface.
Strong automation features.
Effective pre-arrival and in-stay upselling.
Saves time for the team while increasing revenue.
Portugal
Portugal
Experience Coordinator
Small Hotel
9
Very satisfied!
FO from 75-99 room Airport/Conference Hotel in St. Moritz (Switzerland)
Verified
2 months ago
The app reduces check-in time at the front desk by making the process easier and allows guests to book services in advance.
Switzerland
Switzerland
FO
Mid-Sized Hotel
10
Efficient, Reliable, and Guest-Focused Integration
Hotel Manager from 75-99 room Boutique in Saint Julian's (Malta)
Verified
2 months ago
We have been very pleased working with Dropin. The two-way API connection with StayNTouch PMS has streamlined several operational processes, particularly around online check-ins, automated room upgrades, and early check-in management.
The system runs reliably and has significantly improved efficiency for both our team and our guests. What...
Malta
Malta
Hotel Manager
Mid-Sized Hotel
9
Review of Drop.in
Administrative Assistenten from 25-49 room Extended Stay & Serviced Apartment in Lengnau (Switzerland)
Verified
2 months ago
-Quick responses and effective problem-solving.
-I also really like that guests can complete the pre check-in, including payment, before arrival. It removes one of the most challenging aspects for us.
Switzerland
Switzerland
Administrative Assistenten
Small Hotel
10
Efficient and user friendly digital guest experience solution
Openings & Standards Managers from 25-49 room Bed & Breakfast & Inn in Ericeira (Portugal)
Verified
2 months ago
The platform is very intuitive and easy for guests to use; it streamlines the entire guest journey, from check-in to check-out, saving time for both guests and staff; it effectively supports upselling of additional services like upgrades, experiences, which helps increase hotel revenue while enhancing the guest experience.
Portugal
Portugal
Openings & Standards Managers
Small Hotel
8
Easy and modern!
Manager from 75-99 room City Center Hotel in Purmerend (Netherlands)
Verified
2 months ago
It’s really easy to use the digital key! It makes it easy and modern looking to the hostel! Also guests love it.
Netherlands
Netherlands
Manager
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Have full control of the customer journey and automate the front desk unlike any service we have used so far. Reaching guests is the best way to achieve automation and this is where the app is far beyond what any hotel could need.
Showing all answers to: "What does this product or service do well?"
Have full control of the customer journey and automate the front desk unlike any service we have used so far. Reaching guests is the best way to achieve automation and this is where the app is far beyond what any hotel could need.
Drop.in excels at streamlining hotel operations by automating guest journeys through features like online check-in and check-out, a tailored branded guest app, and a staff dashboard with insightful data analytics. The digital concierge and smart upselling functionalities enhance the guest experience, fostering engagement and maximizing revenue opportunities. Overall, Drop.in, in collaboration with FLEXIPASS, seamlessly combines efficiency and innovation to provide hotels with a comprehensive solution for elevating their services.
Question:
What differentiates this product or service from the competition?
Answer:
Full front-desk automation and self-service for guests. Extremely customizable journeys based on basically any aspect of a guests' stay. It's got so much functionality you have to take it one step at a time, but the end-result is far above any competitors' capabilities.
Showing all answers to: "What differentiates this product or service from the competition?"
Full front-desk automation and self-service for guests. Extremely customizable journeys based on basically any aspect of a guests' stay. It's got so much functionality you have to take it one step at a time, but the end-result is far above any competitors' capabilities.
Drop.in outshines the competition by wrapping up all your hotel needs in one dazzling package! From a swanky branded guest app to a digital concierge that's practically your guests' BFF and don't even get us started on the smart upselling magic while Opening Doors seamlessly with FLEXIPASS. It's not just about check-in and check-out; it's a symphony of seamless operations and real-time fun with a staff dashboard that's basically a wizard at analytics. If you want your hotel to be the cool kid on the block, Drop.in could be your secret weapon.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Drop In delivers where other products promise to solve front-desk automation. Using the PMS' own tools, we achieve not even half of the results we now get. Fully automated self-checkins, upsells, in-stay app and above all the fully customisable email/Whatsapp/SMS-flow. Tip: take it one step at a time, because it can be overwhelming initially. However the end-result is that hotels actually reach the guest and that is by far the most important step in achieving full automation.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Drop In delivers where other products promise to solve front-desk automation. Using the PMS' own tools, we achieve not even half of the results we now get. Fully automated self-checkins, upsells, in-stay app and above all the fully customisable email/Whatsapp/SMS-flow. Tip: take it one step at a time, because it can be overwhelming initially. However the end-result is that hotels actually reach the guest and that is by far the most important step in achieving full automation.
My advice to fellow hoteliers considering Drop.in, dive into the insights and details, understand guest preferences, and tailor your services accordingly. Don't forget to tap into the staff dashboard's analytics—it's a game-changer. Immerse yourself in this all-in-one solution for elevated guest experiences. It's not just a tool; it's a treasure trove of opportunities waiting to be explored.
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GuestSpace Integrations
Find Great Pairing Apps
No matching results
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| Company | Functionality | |
|---|---|---|
Mews
93% recommended by 777 hotels |
Property Management Systems
|
|
Stayntouch
94% recommended by 243 hotels |
Property Management Systems
|
|
This integration hasn’t been verified by apaleo GmbH yet.
apaleo GmbH
97% recommended by 29 hotels |
|
|
Goki
95% recommended by 109 hotels |
Hotel Keyless Entry Systems
|
|
FLEXIPASS Keyless Mobile Access
94% recommended by 28 hotels |
Hotel Keyless Entry Systems
|
|
This integration hasn’t been verified by Hotek Hospitality Group yet.
Hotek Hospitality Group
90% recommended by 23 hotels |
|
Support
Unverified
GuestSpace has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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