Get an AI powered branded guest app by Duve - ready in a week!
Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
HotelBuddy Guest App
4.9 (5 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HotelBuddy Guest App
Unranked in Hotel Guest Apps
Digitalize the guest journey at 360° and optimize the resources of your hotel.
99% recommended by 6 hotels
HotelBuddy has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is HotelBuddy?
Founded in 2020 | Headquarters in Tallinn (Estonia) | 10 employees
HotelBuddy Guest App is a cloud-based hotel software that helps hotels digitalize the customer journey by enabling access to all hotel services from a mobile phone, without requiring any downloads. The app seamlessly integrates with the hotel’s Property Management System (PMS), ensuring real-time data synchronization. This feature allows guests to fill out registration cards, upgrade rooms, book extra services, and make payments, with the information automatically updated in the PMS.
HotelBuddy acts as a virtual receptionist, available 24/7, significantly reducing front desk workload and eliminating long queues. This improves the speed and quality of customer service while enhancing the conversion rate for room upgrades and additional services. Designed to fit into current hotel operations effortlessly, HotelBuddy streamlines processes and elevates guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HotelBuddy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HotelBuddy Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HotelBuddy Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HotelBuddy
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HotelBuddy's Provided Description:
"Hotelbuddy is cloud-based hotel software designed to help hotels digitalize their customer journey and access all hotel services conveniently from their mobile phone, without the need to download any apps. Hotelbuddy has a 2-way integration with the hotel PMS, which means that Hotelbuddy gets real-time data from the PMS and updates the PMS automatically if guests fill their registration cards, upgrade their room, book extra services or pay. Hotelbuddy is a virtual receptionist that 24/7 helps hotels reduce front desk manual work load, eliminate long queues, improve the speed and quality of customer service and increase the conversion rate of room upsells and extra services."
FAQs
HotelBuddy Guest App Alternatives
Not sure if HotelBuddy is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
HotelBuddy doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Key
Hotel Keyless Entry Systems
Allow your guests to open their room and any other doors (corridor, gym, parking) directly from their mobile phone. Our IOT Mobile Key solution works with most standard electronic door locks and does not require the guest to download an app.
Contactless Check-in
Hotel Guest Apps
Let your guests fill in the registration card, book room upgrades and extra services, and prepay before their arrival to the hotel to guarantee their smooth arrival and lessen the workload of your reception desk.
TV Casting
Hotel Guest Apps
Upgrade your guest stay by offering them a secure casting solution that allows them to watch their personal Netflix or Youtube on the hotel TV screen without any logins, just by connecting to a custom-built secure wi-fi network.
Upselling
Hotel Guest Apps
Increase your extra sales by offering well-presented extra services and appealing room upgrades to your guest at the time they are most willing to buy them.
Guest Feedback
Hotel Guest Apps
Collect guests' post-stay feedback to get social proof and valuable information for constantly improving your services to improve your guests' experience.
Messaging & Requests
Hotel Guest Apps
Up your customer service by making communication with the front desk quick and easy! The Chat feature allows guests to message the reception and get prompt answers and solutions for all their questions.
HotelBuddy Reviews Summary
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, HotelBuddy Guest App is the #18 most trending product in the Hotel Guest Apps category (out of 92) and the #624 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelBuddy’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
HotelBuddy Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare HotelBuddy to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if HotelBuddy is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Very happy with our cooperation
General Manager from 100 to 199 room City Center Hotel in Vilnius (Lithuania)
Verified
7 months ago
We use the following Hotelbuddy services:Web based guest app, online check in & check out, online payment, room upselling, extra services sales, chat and QR kiosk solution. The app is very easy to use and many our guests use it. We always receive excellent customer support whenever we need it. In addition, we regularly get helpful recommend...
Lithuania
Lithuania
General Manager
Large Hotel
9
Profesional and trustable partnership!
Sales and marketing manager from 100 to 199 room Airport/Conference Hotel in Jurmala (Latvia)
Verified
8 months ago
We had huge ch-in line in our hotel, so we extremely needed to have some new modern solution, and Hotelbuddy really came in the right time. So help with chin solution/ strait connection with our PMS, very good and professional personas + add partly mobile keys :)!
Latvia
Latvia
Sales and marketing manager
Large Hotel
10
A Must-Have for Every Modern Hotel
Front Office Manager from 100 to 199 room City Center Hotel in Vilnius (Lithuania)
Verified
9 months ago
What we love most is its remarkable compatibility with various hotel PMS systems, particularly our own, Suite8. The seamless integration has made our workflow incredibly efficient. The app is exceptionally user-friendly, which saves a tremendous amount of time for both our staff and, most importantly, our guests. It allows us to resolve gue...
Lithuania
Lithuania
Front Office Manager
Large Hotel
10
Contactless mobile check-in with no hotel door lock change.
Revenue Manager from 75-99 room Boutique in Tallinn (Estonia)
Verified
3 years ago
A web-based application that you don’t need to download. You can add the shortcut to mobile home screen to reopen HotelBuddy app on the go. Client-side design and user flow is well built and modern. The hotel side backend has a clean look, and you can get the usage statistics from the dashboard. Orders/upsell accept/decline in one place. Th...
Estonia
Estonia
Revenue Manager
Mid-Sized Hotel
10
Great way to connect to your guests and make reception's work more client friendly
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Tartu (Estonia)
Verified
3 years ago
Good upsell platform, marketing assistant, good data collector and analytics, the best way to connect with guests, get reviews and give out feedback. Really reccommend! Really good way for a mobile key for customers. The contactless access to rooms is easy-to-use for clients and has gotten also a great feedback from customers. No need to fi...
Estonia
Estonia
Hotel Manager
Mid-Sized Hotel
- 1
It looks like HotelBuddy is not recommended by any hotels
Check out the top 10 most recommended HotelBuddy alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HotelBuddy is implemented in many of our partner hotels in Estonia, where we successfully integrated the solution with Ruckus’ IoT Suite. The platform works seamlessly, providing guests with smooth digital check-in, mobile room keys, and easy access to services, while simplifying hotel operations. Guests can register online, unlock doors with mobile keys, securely stream personal content, and order services directly from their phones. For hotels, it reduces administrative workload, eliminates paperwork, improves upselling, and enhances operational efficiency. We recommend HotelBuddy for any hotel that wants a proven, scalable, and future-ready guest experience solution.
Showing all answers to: "What does this product or service do well?"
HotelBuddy is implemented in many of our partner hotels in Estonia, where we successfully integrated the solution with Ruckus’ IoT Suite. The platform works seamlessly, providing guests with smooth digital check-in, mobile room keys, and easy access to services, while simplifying hotel operations. Guests can register online, unlock doors with mobile keys, securely stream personal content, and order services directly from their phones. For hotels, it reduces administrative workload, eliminates paperwork, improves upselling, and enhances operational efficiency. We recommend HotelBuddy for any hotel that wants a proven, scalable, and future-ready guest experience solution.
HotelBuddy has a unique product in which the hotelier can benefit from much more margins and also reduce costs in personal and IT. The web-based app can be used on any device or platform making it useable for every user or enviroment.
Question:
What differentiates this product or service from the competition?
Answer:
Unlike many guest-facing apps, HotelBuddy is built to integrate with enterprise-grade infrastructure like the Ruckus IoT Suite. This combination delivers a robust, secure, and future-proof setup where locks, sensors, and smart devices become part of a unified system. The platform also supports Chromecast streaming with unique Wi-Fi keys (DPSK), enhancing personalization and security. HotelBuddy stands out for its reliability, flexibility, and proven results in real hotel environments. Its proprietary IoT-based hardware makes the entire solution 100% web-based and simple for guests to use. IoT modules can also be added to existing hotel door locks, avoiding costly replacements.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike many guest-facing apps, HotelBuddy is built to integrate with enterprise-grade infrastructure like the Ruckus IoT Suite. This combination delivers a robust, secure, and future-proof setup where locks, sensors, and smart devices become part of a unified system. The platform also supports Chromecast streaming with unique Wi-Fi keys (DPSK), enhancing personalization and security. HotelBuddy stands out for its reliability, flexibility, and proven results in real hotel environments. Its proprietary IoT-based hardware makes the entire solution 100% web-based and simple for guests to use. IoT modules can also be added to existing hotel door locks, avoiding costly replacements.
They are a young startup (2022) with a unique vison on Hospitality because the CEO herself is an ex-hotelier. Therefore they know the market, don't hestitate to do business outside of the region and partner with industry leaders like Ruckus Networks. They have an eye for IT but also know the parties to which they need to connect with. Costs vs. investments vs. ROI are very good and we should have there solutions 5 years ago. Game changer!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make sure to fully leverage the integration with Ruckus’ IoT Suite. The combination of HotelBuddy’s guest journey platform with enterprise-grade connectivity delivers maximum value when hotels use it as a foundation for future IoT and digital service expansions. Start by mapping out the guest touchpoints you want to digitize first—check-in, mobile keys, or upselling—and you’ll see a quick return on investment while keeping the system scalable for future needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Make sure to fully leverage the integration with Ruckus’ IoT Suite. The combination of HotelBuddy’s guest journey platform with enterprise-grade connectivity delivers maximum value when hotels use it as a foundation for future IoT and digital service expansions. Start by mapping out the guest touchpoints you want to digitize first—check-in, mobile keys, or upselling—and you’ll see a quick return on investment while keeping the system scalable for future needs.
Open your mind to technology and look beyond the possibilities. Mobile key is just one piece of the guest journey which can be easaly improved with the solutions of HotelBuddy. Technology will make a huge difference now and in the future and HotelBuddy is capable of takeing the hotelier(s) to the next step by implementing an easy and profitable solution.
Recommended by
Madis Hakkaja
CEO
@
PRO IT Services
Rob Harmsen
Key Account Manager
@
Allinco BV
Madis Hakkaja
CEO
@
PRO IT Services
Rob Harmsen
Key Account Manager
@
Allinco BV
Are you a consultant or vendor that recommends HotelBuddy?
Leave a recommendation
HotelBuddy Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Mews
93% recommended by 777 hotels |
|
|
|
Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
|
HOTELTIME
93% recommended by 352 hotels |
Property Management Systems
|
|
|
Infor
80% recommended by 82 hotels |
Property Management Systems
|
|
|
Stripe
100% recommended by 2 hotels |
Payments Processing Software
|
|
|
This integration hasn’t been verified by HotelBuddy yet.
Ruckus Wireless
0% recommended by 0 hotels |
Hospitality Wi-Fi Solutions
|
Support
Unverified
HotelBuddy has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
