Beyond IPTV: Hoteza – Smart TV and Casting for a Seamless Guest Journey
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Monscierge (Apple TV for Hospitality)
4.7 (251 REVIEWS)
HT Score
44 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monscierge (Apple TV for Hospitality)
Ranked 2 (out of 53) in Hospitality TV
Monscierge Apple TV for Hospitality: Elevate Every Stay, Engage Every Guest
93% recommended by 325 hotels
More than 50% of Monscierge’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Monscierge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Monscierge's Apple TV for Hospitality for its seamless guest entertainment, simplified login management, and custom branding options. The platform allows guests to stream their own services, reducing costs and boosting satisfaction with features like automated logouts and easy access to local recommendations. However, some users mention the platform's limitations for small properties, customization constraints, and initial technical setup challenges. Crucially, the system can significantly enhance guest experience while reducing operational costs.
What Types of Hotels Monscierge is Popular For
Size
35 | X-Small (1-9 room)
109 | Small (10-49 room)
82 | Mid-Sized (50-99 room)
237 | Large (100-499 room)
22 | X-Large (500+ room)
Country
348 | United States
28 | United Kingdom
17 | Germany
11 | United Arab Emirates
9 | Mexico
9 | India
6 | Canada
6 | Australia
5 | Spain
5 | Virgin Islands, U.S.
4 | Switzerland
4 | Belgium
3 | Andorra
3 | Costa Rica
3 | Austria
3 | Italy
3 | Portugal
2 | France
1 | Serbia
1 | Peru
1 | Bahamas
1 | Bulgaria
1 | China
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Jordan
1 | Hungary
1 | Singapore
1 | Vietnam
Type
228 | Boutique Hotels
225 | Branded Hotels
220 | Bed & Breakfast & Inns
160 | Resorts
143 | City Center Hotels
138 | Airport/Conference Hotels
122 | Limited Service & Budget Hotels
100 | Luxury Hotels
88 | Vacation Rentals & Villas
36 | Extended Stay & Serviced Apartments
22 | Casinos
12 | Motels
9 | RV Parks & Campgrounds
8 | Hostels
Region
363 | North America
77 | Europe
13 | Asia Pacific
12 | Middle East
6 | Oceania
6 | Central America
4 | South America
1 | Africa
Category
302 | Staff Collaboration Tools
275 | Guest Messaging Software
251 | Hospitality TV
234 | Digital Signage & Lobby Technology
Didn’t find what you were looking for?
What is Monscierge?
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Monscierge (Apple TV for Hospitality) is a guest experience enhancement platform tailored for the hospitality industry. This software allows hoteliers to provide guests with a seamless entertainment experience by permitting them to stream their own services directly on in-room Apple TVs. Additionally, it simplifies login management and automates logout processes to ensure user security. With custom branding options, hotels can extend their brand presence into the guest room. Monscierge also offers easy access to trusted local recommendations, making it a valuable tool for enhancing guest satisfaction while reducing operational costs. This platform integrates well with existing operations, providing a modern, tech-savvy touchpoint that aligns with contemporary guest expectations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Monscierge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Monscierge Reviews Analyzed: 250
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Monscierge Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Monscierge
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Monscierge's Provided Description:
"Monscierge Apple TV for Hospitality is an advanced in-room entertainment and engagement platform that offers guests a personalized, streaming-enabled TV experience tailored for hotels. It integrates with hotel services, allowing guests to easily explore amenities, order room service, view local recommendations, and access their favorite streaming content—all from a single interface. This solution not only enhances guest satisfaction but also creates opportunities for hoteliers to promote on-property offerings, increasing revenue and elevating the overall guest experience."
FAQs
Monscierge (Apple TV for Hospitality) Alternatives
Not sure if Monscierge is right for your hotel? Here are similar Hospitality TV vendors that could be a good fit for your hotel:
Capabilities
Monscierge doesn’t have any benefits or use cases available
Features
Branding & Customization
4/5 features
Casting & Streaming
4/5 features
Messaging & Communication
4/5 features
Promotions
4/5 features
Analytics & Reporting
4/5 features
Security & Data Management
4/5 features
Other
2/2 features
Q1 '26 Hospitality TV Survey Insights
Is Monscierge a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#2
of 2
Small
96%
(11)
Small hotels say that Hoteza's Hospitality TV ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless streaming, and customizable content. These features enhance guest experience by simplifying access to information and entertainment, making it particularly valuable to Small establishments.
#1
of 2
Enterprise
97%
(13)
X Large hotels say that Hoteza’s Hospitality TV ranks highly according to verified HotelTechReport reviews for its reliable and user-friendly interface, efficient customer support, and ease of integration with hotel systems, enhancing both operational ease and guest experience.
#2
of 4
Mid-sized
93%
(47)
Medium hotels say that Hoteza's Hospitality TV ranks highly in verified HotelTechReport reviews due to its user-friendly interface, seamless content management, and efficient guest communication tools. Medium hotels appreciate its customization capabilities and reliable customer support, enhancing operational efficiency and guest experiences.
Small
96%
(11)
#2
of 2
Small hotels say that Hoteza's Hospitality TV ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless streaming, and customizable content. These features enhance guest experience by simplifying access to information and entertainment, making it particularly valuable to Small establishments.
Enterprise
97%
(13)
#1
of 2
X Large hotels say that Hoteza’s Hospitality TV ranks highly according to verified HotelTechReport reviews for its reliable and user-friendly interface, efficient customer support, and ease of integration with hotel systems, enhancing both operational ease and guest experience.
Mid-sized
93%
(47)
#2
of 4
Medium hotels say that Hoteza's Hospitality TV ranks highly in verified HotelTechReport reviews due to its user-friendly interface, seamless content management, and efficient guest communication tools. Medium hotels appreciate its customization capabilities and reliable customer support, enhancing operational efficiency and guest experiences.
Rank
Hotel type
Popular alternatives
#2
of 6
Luxury Hotels
95%
(44)
Luxury hotels say that Hoteza's Hospitality TV excels due to its user-friendly interface, seamless guest engagement, and extensive customization options, according to verified HotelTechReport reviews. These elements are crucial in meeting the expectations of Luxury hospitality environments.
Luxury Hotels
95%
(44)
#2
of 6
Luxury hotels say that Hoteza's Hospitality TV excels due to its user-friendly interface, seamless guest engagement, and extensive customization options, according to verified HotelTechReport reviews. These elements are crucial in meeting the expectations of Luxury hospitality environments.
Rank
Region
Popular alternatives
#1
of 3
Europe
95%
(55)
Europe hotels say that Hoteza's Hospitality TV excels due to its intuitive user interface, seamless integration with hotel services, and responsive customer support, according to verified HotelTechReport reviews. These strengths enhance guest satisfaction and operational efficiency in Europe hotels.
Europe
95%
(55)
#1
of 3
Europe hotels say that Hoteza's Hospitality TV excels due to its intuitive user interface, seamless integration with hotel services, and responsive customer support, according to verified HotelTechReport reviews. These strengths enhance guest satisfaction and operational efficiency in Europe hotels.
Rank
Country
Popular alternatives
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Monscierge Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge (Apple TV for Hospitality) is the #4 most trending product in the Hospitality TV category (out of 53) and the #284 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Monscierge Pricing
Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Monscierge to Top Alternatives
Give guests the at home-like viewing experience that they expect.
A complete hotel TV solution to support the needs of every guest
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Hotelier Rating
Looking for specific info?
0
Was sold on Cloudbeds Integration and then spoken to like an idiot by the team.
Owner from 5 to 9 room Bed & Breakfast & Inn in Saint Ignace (United States)
Verified
2 years ago
The things I would have liked most were never delivered. There is really nothing positive to say about Monscierge. I should have just bought regular Apple TVs.
United States
United States
Owner
X-Small Hotel
0
Buyer Beware. Hospitality TV does not actually offer TV services.
General Manager from 5 to 9 room Bed & Breakfast & Inn in Port Angeles (United States)
Verified
3 years ago
I like the idea of it as there's definitely a HUGE gap in the market for a streaming box that works for small hotels and allows us to provide some streaming services as part of the entertainment package, but also allow a guest to use their own streaming services if we don't provide access to it--without sharing guest data with other guests...
United States
United States
General Manager
X-Small Hotel
10
Training session.
Director of Operations from 200 to 499 room Branded Hotel in Pensacola Beach (United States)
Verified
4 years ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
United States
United States
Director of Operations
Large Hotel
10
Monscierge Has Been So Helpful!
Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States)
Verified
4 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
United States
United States
Marketing/Graphic Design
Small Hotel
8
Happy with everything.
COO from 10 to 24 room Bed & Breakfast & Inn in Fredericksburg (United States)
Verified
4 years ago
Everybody is knowledgeable and fast. Staff makes it really easy to understand and that's how it should be! Good Job!
United States
United States
COO
Small Hotel
10
Monscierge Apple TV
General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States)
Verified
4 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
United States
United States
General Manager
Small Hotel
8
Monscierge's support is a fantastic help.
IT Support from 100 to 199 room Bed & Breakfast & Inn in Newquay (United Kingdom)
Verified
4 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
United Kingdom
United Kingdom
IT Support
Large Hotel
10
Awesome and Efficient Staff!
Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States)
Verified
4 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
United States
United States
Assistant Office Manager
Small Hotel
10
Monscierge is AWESOME!
Multi-Property Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Chicago (United States)
Verified
4 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
United States
United States
Multi-Property Marketing Manager
Large Hotel
10
On Boarding with Monscierge
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States)
Verified
4 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
United States
United States
Owner/Manager
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Showing all answers to: "What does this product or service do well?"
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.
Monscierge's Apple TV for Hospitality provides the content, as an alternative to cable TV or DirecTV, without additional programming charges. It allows you to bring your own entertainment and wipe the device at the end.
(1) Offers an Apple TV app, which can be customized, allowing hotels and large residences to benefits from IPTV multicast distribution - (2) Also offer Airplay, Apple TV apps selection, property, Information... For Apple TV lovers.
Monscierge as a provider is unique to others by how truly collaborative their process is. Their teams are open to talking through our business requirements, as well as the property needs might be - and then they take this and work with the properties directly to deliver the solution that meets those requirements. It changes the way we think about operations and helps us create unique experiences that weren’t available before working with Monscierge.
Question:
What differentiates this product or service from the competition?
Answer:
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Showing all answers to: "What differentiates this product or service from the competition?"
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.
All of the above. The product itself is an innovator in the industry.
- Apple TV App (multicast) with proven experience in Europe
- Gives access to your selection of Apple TV apps
- Offer centralized management and CMS
Many providers will speak about being a single provider for various technologies but not have the product to back it up, and then they are not able to go back to create a new foundation. Monscierge's platform was developed purposefully and well thought out from the beginning - and they can deliver several products that all work together to create a complete guest journey that includes staff communication and accountability.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.
I highly recommend that you really check it out, and try it first.
If your guests are Apple lovers, you will make them happy with the experience proposed by Monscierge Apple TV app.
With some of the unique technology we believe that with a few minor updates this will allow our hotels to replace cable. This would really expand the solution they already our working towards for in-room entertainment.
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Support
Verified Support
Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
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