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Visito is a top Hotel Chatbots pick among small hotels on HotelTechReport for its AI-driven capabilities that act as a proactive sales agent, allowing users to handle inquiries in real time while managing bookings and updates directly from messaging apps like WhatsApp.
#14 of 14
Best Hotel Chatbots for Mid-sized Hotels
98% recommended by 6 Mid-sized hotels
Visito is a top Hotel Chatbots pick among mid-sized hotels on HotelTechReport because it provides 24/7 guest assistance that can autonomously answer queries, enhancing booking potential. Hoteliers appreciate that it can "train itself from our webpage," making setup and customization straightforward.
Best Hotel Chatbots for Small Hotels
100% recommended by 5 Small hotels
#8of 11
Visito is a top Hotel Chatbots pick among small hotels on HotelTechReport for its AI-driven capabilities that act as a proactive sales agent, allowing users to handle inquiries in real time while managing bookings and updates directly from messaging apps like WhatsApp.
Best Hotel Chatbots for Mid-sized Hotels
98% recommended by 6 Mid-sized hotels
#14of 14
Visito is a top Hotel Chatbots pick among mid-sized hotels on HotelTechReport because it provides 24/7 guest assistance that can autonomously answer queries, enhancing booking potential. Hoteliers appreciate that it can "train itself from our webpage," making setup and customization straightforward.
By type
#11 of 14
Best Hotel Chatbots for Luxury Hotels
100% recommended by 7 Luxury Hotels hotels
Visito is a top Hotel Chatbots pick among Luxury on HotelTechReport for its ability to manage over 10,000 messages a month across platforms like WhatsApp and Instagram, providing quick and accurate responses that enhance guest communication and drive direct sales.
#11 of 14
Best Hotel Chatbots for Boutique Hotels
100% recommended by 7 Boutique Hotels hotels
Visito is a top Hotel Chatbots pick among boutique hotels on HotelTechReport, praised for its ability to handle guest messaging via popular apps like WhatsApp with high accuracy and speed. One operator notes it manages over 10,000 messages monthly, allowing their team to focus on more complex guest interactions.
#12 of 13
Best Hotel Chatbots for Bed & Breakfast & Inns
100% recommended by 6 Bed & Breakfast & Inns hotels
Visito is a top Hotel Chatbots pick among Bed-N-Breakfast on HotelTechReport because it provides 24/7 guest assistance that feels genuine, with "great answers to our guests' questions," alleviating staff workload effectively.
Best Hotel Chatbots for Luxury Hotels
100% recommended by 7 Luxury Hotels hotels
#11of 14
Visito is a top Hotel Chatbots pick among Luxury on HotelTechReport for its ability to manage over 10,000 messages a month across platforms like WhatsApp and Instagram, providing quick and accurate responses that enhance guest communication and drive direct sales.
Best Hotel Chatbots for Boutique Hotels
100% recommended by 7 Boutique Hotels hotels
#11of 14
Visito is a top Hotel Chatbots pick among boutique hotels on HotelTechReport, praised for its ability to handle guest messaging via popular apps like WhatsApp with high accuracy and speed. One operator notes it manages over 10,000 messages monthly, allowing their team to focus on more complex guest interactions.
Best Hotel Chatbots for Bed & Breakfast & Inns
100% recommended by 6 Bed & Breakfast & Inns hotels
#12of 13
Visito is a top Hotel Chatbots pick among Bed-N-Breakfast on HotelTechReport because it provides 24/7 guest assistance that feels genuine, with "great answers to our guests' questions," alleviating staff workload effectively.
By region
#2 of 3
Best Hotel Chatbots for hotels in South America
100% recommended by 9 hotels in South America
Visito is a top Hotel Chatbots pick among South America on HotelTechReport, with its ability to function as an additional salesperson who "ensures an intelligent and immediate response" to inquiries, significantly boosting reservations for hoteliers.
#8 of 9
Best Hotel Chatbots for hotels in North America
99% recommended by 7 hotels in North America
Visito is a top Hotel Chatbots pick among North America on HotelTechReport, with its AI learning rapidly to provide accurate responses, enabling 24/7 guest assistance that minimizes booking mistakes. Hoteliers appreciate how it manages over 10,000 messages monthly and boosts direct sales through real-time engagement.
Best Hotel Chatbots for hotels in South America
100% recommended by 9 hotels in South America
#2of 3
Visito is a top Hotel Chatbots pick among South America on HotelTechReport, with its ability to function as an additional salesperson who "ensures an intelligent and immediate response" to inquiries, significantly boosting reservations for hoteliers.
Best Hotel Chatbots for hotels in North America
99% recommended by 7 hotels in North America
#8of 9
Visito is a top Hotel Chatbots pick among North America on HotelTechReport, with its AI learning rapidly to provide accurate responses, enabling 24/7 guest assistance that minimizes booking mistakes. Hoteliers appreciate how it manages over 10,000 messages monthly and boosts direct sales through real-time engagement.
By country
#3 of 3
Best Hotel Chatbots for hotels in Mexico
100% recommended by 5 hotels in Mexico
Visito is a top Hotel Chatbots pick among Mexico on HotelTechReport because it provides 24/7 guest assistance, improving direct sales and response accuracy, as one hotelier noted, “the accuracy and response time is amazing.” This makes it a valuable tool for small hotels managing high message volumes.
Best Hotel Chatbots for hotels in Mexico
100% recommended by 5 hotels in Mexico
#3of 3
Visito is a top Hotel Chatbots pick among Mexico on HotelTechReport because it provides 24/7 guest assistance, improving direct sales and response accuracy, as one hotelier noted, “the accuracy and response time is amazing.” This makes it a valuable tool for small hotels managing high message volumes.
Visito Agent Hotel Chatbots Rankings
By size
Visito Agent is ranked #8 of 11 for Small Hotels in Hotel Chatbots5 reviews, 100% recommend
Visito is a top Hotel Chatbots pick among small hotels on HotelTechReport for its AI-driven capabilities that act as a proactive sales agent, allowing users to handle inquiries in real time while managing bookings and updates directly from messaging apps like WhatsApp.
Visito Agent is ranked #14 of 14 for Mid-sized Hotels in Hotel Chatbots6 reviews, 98% recommend
Visito is a top Hotel Chatbots pick among mid-sized hotels on HotelTechReport because it provides 24/7 guest assistance that can autonomously answer queries, enhancing booking potential. Hoteliers appreciate that it can "train itself from our webpage," making setup and customization straightforward.
By type
Visito Agent is ranked #11 of 14 for Luxury Hotels in Hotel Chatbots7 reviews, 100% recommend
Visito is a top Hotel Chatbots pick among Luxury on HotelTechReport for its ability to manage over 10,000 messages a month across platforms like WhatsApp and Instagram, providing quick and accurate responses that enhance guest communication and drive direct sales.
Visito Agent is ranked #11 of 14 for Boutique Hotels in Hotel Chatbots7 reviews, 100% recommend
Visito is a top Hotel Chatbots pick among boutique hotels on HotelTechReport, praised for its ability to handle guest messaging via popular apps like WhatsApp with high accuracy and speed. One operator notes it manages over 10,000 messages monthly, allowing their team to focus on more complex guest interactions.
Visito Agent is ranked #12 of 13 for Bed & Breakfast & Inns in Hotel Chatbots6 reviews, 100% recommend
Visito is a top Hotel Chatbots pick among Bed-N-Breakfast on HotelTechReport because it provides 24/7 guest assistance that feels genuine, with "great answers to our guests' questions," alleviating staff workload effectively.
By region
Visito Agent is ranked #2 of 3 for hotels in South America in Hotel Chatbots9 reviews, 100% recommend
Visito is a top Hotel Chatbots pick among South America on HotelTechReport, with its ability to function as an additional salesperson who "ensures an intelligent and immediate response" to inquiries, significantly boosting reservations for hoteliers.
Visito Agent is ranked #8 of 9 for hotels in North America in Hotel Chatbots7 reviews, 99% recommend
Visito is a top Hotel Chatbots pick among North America on HotelTechReport, with its AI learning rapidly to provide accurate responses, enabling 24/7 guest assistance that minimizes booking mistakes. Hoteliers appreciate how it manages over 10,000 messages monthly and boosts direct sales through real-time engagement.
By country
Visito Agent is ranked #3 of 3 for hotels in Mexico in Hotel Chatbots5 reviews, 100% recommend
Visito is a top Hotel Chatbots pick among Mexico on HotelTechReport because it provides 24/7 guest assistance, improving direct sales and response accuracy, as one hotelier noted, “the accuracy and response time is amazing.” This makes it a valuable tool for small hotels managing high message volumes.
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Trusted by 1.5m+ hoteliers from the world's most innovative hotel brands
What is Visito?
Founded in 2023 | Headquarters in San Francisco (United States) | 7 employees
Visito Agent is an AI guest messaging and booking assistant for hotels and hospitality businesses. It handles conversations across WhatsApp, Instagram, Messenger, and your website, replying in seconds in 100+ languages. It can share live rates from your PMS or booking engine, take payment, and confirm reservations directly in chat. By automating guest questions and bookings, it helps teams reduce manual work, improve response times, and increase direct revenue.
This description was generated by AI which analyzed the following sources to summarize a description of Visito products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Visito's Provided Description:
"Your guests are already messaging you on WhatsApp, Instagram, Messenger, and your website.
Visito's AI agents reply in seconds in 100+ languages, share live rates from your PMS or booking engine, take payment, and confirm the reservation without the guest leaving the conversation.
Visito customers in 20+ countries resolve 90%+ of questions automatically, convert 3x more bookings from messaging, and win direct revenue back from OTAs."
This vendor's trending score is rising, Visito Agent is the #14 most trending product in the Hotel Chatbots category (out of 40) and the #469 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
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References
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Featured Customers
Visito Case Studies
Visito doesn’t have any case studies available
References
"Visito has helped us to increase conversions and provide a better customer experience, at the same time as improving the quality of a front desk job by dramatically reducing screen time and repetitive tasks. Rather than replace a person, the reality is that Visito's AI has freed front desk staff up to engage more with onsite guests. Hospitality is all about human connection and we are delighted that technology has become a tool that helps us to achieve that."
Portia Hart
General Manager @
Blue Apple Beach - Hotel
Featured Customers
Visito doesn’t have any featured customers available
Your guests are already messaging you on WhatsApp, Instagram, Messenger, and your website.
Visito's AI agents reply in seconds in 100+ languages, share live rates from your PMS or booking engine, take payment, and confirm the reservation without the guest leaving the conversation.
Visito customers in 20+ countries resolve 90%+ of questions automatically, convert 3x more bookings from messaging, and win direct revenue back from OTAs.
Your guests are already messaging you on WhatsApp, Instagram, Messenger, and your website.
Visito's AI agents reply in seconds in 100+ languages, share live rates from your PMS or booking engine, take payment, and confirm the reservation without the guest leaving the conversation.
Visito customers in 20+ countries resolve 90%+ of questions automatically, convert 3x more bookings from messaging, and win direct revenue back from OTAs.
4.9
(20 REVIEWS)
Visito Reviews
Hotelier Rating
Excellent
19
Very Good
0
Average
1
Poor
0
Terrible
0
Property Size
X-Small
(5)
Small
(6)
Mid-Sized
(4)
Large
(4)
Country
Mexico
Mexico
(5)
El Salvador
El Salvador
(3)
Colombia
Colombia
(3)
United States
United States
(2)
Argentina
Argentina
(2)
Venezuela
Venezuela
(1)
Ecuador
Ecuador
(1)
Poland
Poland
(1)
Vietnam
Vietnam
(1)
Region
North America
North America
(7)
Europe
Europe
(1)
Asia Pacific
Asia Pacific
(1)
South America
South America
(10)
Property Size
X-Small
(5)
Small
(6)
Mid-Sized
(4)
Large
(4)
Country
Mexico
Mexico
(5)
El Salvador
El Salvador
(3)
Colombia
Colombia
(3)
United States
United States
(2)
Argentina
Argentina
(2)
Venezuela
Venezuela
(1)
Ecuador
Ecuador
(1)
Poland
Poland
(1)
Vietnam
Vietnam
(1)
Region
North America
North America
(7)
Europe
Europe
(1)
Asia Pacific
Asia Pacific
(1)
South America
South America
(10)
By Product
Guest Messaging Software
Guest Messaging Software
(42)
Hotel Chatbots
Hotel Chatbots
(20)
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10
Human-like chatbot support that keeps improving
Owner
from
5 to 9 room
Boutique
in
Zapopan
(Mexico)
The way the chatbot answers it feels like a human. They are always improving and making much better the product, always in front of the innovations and having the best technology also they are incredible with the assistance of any kind and try to personalize the best they can for you to have something unique and that fills your hotel necessities.
What do you dislike or think could be improved?
I can only imagine things that no other products of that same industry have, so it’s more about keep working on the innovations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The way the chatbot answers it feels like a human. They are always improving and making much better the product, always in front of the innovations and having the best technology also they are incredible with the assistance of any kind and try to personalize the best they can for you to have something unique and that fills your hotel necess...
Fast response to clients to give them information to help them book or plan their stay with us. Some queries never have to touch human hands, meaning our team can focus on those who really do need help or are already staying with us - very important in small hotels with limited teams.
What do you dislike or think could be improved?
Automatic notifications by email or WhatsApp when someone requests human help, because not everyone has the app open all the time. More training and onboarding for new team members, because staff turnover impacts how well we use the tools.
3.0
Average
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5
Fast response to clients to give them information to help them book or plan their stay with us. Some queries never have to touch human hands, meaning our team can focus on those who really do need help or are already staying with us - very important in small hotels with limited teams.
What we like most about this software is that it has become a salesman. It not only answers various questions in an accurate way. It is also able to sell rooms giving the best option available to the client. We are really pleased with the work this software does and would highly recommend it. The support team is a 10 and is always there to help and improve whatever is needed. It has a back office where you can train the system to improve the scope of knowledge. The truth is that the user experience of the platform is super friendly and simple to use. You get notifications to your WhatsApp when there is a customer who has a query that the AI cannot solve. A technology that is appreciated a lot for the day-to-day. Like all AI, it is surprising how quickly it learns even from the manual responses generated in the chat with customers. I recommend it!
What do you dislike or think could be improved?
We are working with them to improve sales conversion. The customer seems to come in the first instance to consult all the doubts about our hotel before confirming the reservation, which takes some time. We believe we can go further in building confidence about the product we offer to make the conversion faster and increase the conversion through the chat itself.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
What we like most about this software is that it has become a salesman. It not only answers various questions in an accurate way. It is also able to sell rooms giving the best option available to the client. We are really pleased with the work this software does and would highly recommend it. The support team is a 10 and is always there to...
Visito is my best sales agent and and an excellent guest service agent too. The integration with my business is just perfect it solves so many problems and it could not be more simple to use. The whole team that works in visito are always helpful and friendly.
What do you dislike or think could be improved?
I believe they should include CRM integration besides the API. But overall it is perfect super simple and use full. I love it is so simple maybe adding extra stuff makes it lose its simplicity which is a valid point not to add it.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Visito is my best sales agent and and an excellent guest service agent too. The integration with my business is just perfect it solves so many problems and it could not be more simple to use. The whole team that works in visito are always helpful and friendly.
With the Visito app and its new artificial intelligence, they have become a key resource for boosting direct sales, as it handles inquiries in real time from the website and social media, always displaying up-to-date rates and availability for each property. Its training and monitoring capabilities ensure responses aligned with our standards, while its tracking statistics make it easy to measure results and optimize the sales strategy.
What do you dislike or think could be improved?
New updates and improved capabilities; staying up-to-date in this field is vital to ensuring the efficiency and effectiveness of the application.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5
With the Visito app and its new artificial intelligence, they have become a key resource for boosting direct sales, as it handles inquiries in real time from the website and social media, always displaying up-to-date rates and availability for each property. Its training and monitoring capabilities ensure responses aligned with our standard...
Instead of the awkward chat buttons and clumsy answers, Visito offers a fluid guest-chat experience just like it would be with a real person. The recommendations for rooms and booking engine integration are seamless.
What do you dislike or think could be improved?
It has everything it needs. I would focus on improving loading speed or some minor UX refinements , but otherwise excellent as is.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Instead of the awkward chat buttons and clumsy answers, Visito offers a fluid guest-chat experience just like it would be with a real person. The recommendations for rooms and booking engine integration are seamless.
Visito has been a great partner for us in communicating with guests. Their guest messaging tool makes it easy to handle conversations quickly and professionally, and we’ve even managed to drive additional room sales directly through WhatsApp. It’s been a real boost both for service and revenue.
What do you dislike or think could be improved?
We would like to see more product development from this team because they deliver really game changing solutions - and also that they become even better at showcasing the features they DO offer because we want to make sure we get the maximum out of them.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Visito has been a great partner for us in communicating with guests. Their guest messaging tool makes it easy to handle conversations quickly and professionally, and we’ve even managed to drive additional room sales directly through WhatsApp. It’s been a real boost both for service and revenue.
Visito has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.