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Guestware
4.3 (29 REVIEWS)
HT Score
18 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestware
Ranked 12 (out of 59) in Staff Collaboration Tools
Guest Experience & CRM software for hotels including guest response, facilities maintenance, guest recognition & loyalty
86% recommended by 22 hotels
More than 50% of Guestware’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Guestware’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Guestware for its robust reporting, housekeeping automation, and task management features, which significantly enhance guest service and operational efficiency. The ability to track guest issues, schedule maintenance, and integrate with PMS systems helps in reducing costs and improving the guest experience. The software, however, can be complex to implement, and some users mention a need for better mobile features and real-time connectivity improvements.
What Types of Hotels Guestware is Popular For
Size
1 | Mid-Sized (25-74 room)
4 | Large (75-199 room)
21 | X-Large (200+ room)
Country
18 | United States of America
1 | United Kingdom
1 | Lebanon
1 | Canada
1 | Malta
Type
16 | Luxury Hotels
12 | Boutiques
11 | City Center Hotels
11 | Resorts
8 | Branded Hotels
6 | Bed & Breakfast & Inns
3 | Casinos
3 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
1 | Limited Service & Budget Hotels
Region
19 | North America
2 | Europe
1 | Asia Pacific
Category
29 | Staff Collaboration Tools
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What is Guestware?
Founded in 1990 | Headquarters in Seattle | 22 employees
Guestware is a comprehensive service optimization and guest experience management system tailored for the hospitality industry. This cloud-based platform automates a variety of essential hotel operations, including guest service requests, work orders, preventive maintenance, housekeeping, and repeat guest recognition. It seamlessly integrates with Property Management Systems (PMS), allowing hoteliers to efficiently manage and track guest issues, schedule maintenance, and enhance overall operational efficiency.
One of Guestware's standout features is its robust reporting and task management capabilities, which significantly boost both guest satisfaction and staff productivity. The platform's automation of housekeeping and maintenance tasks leads to cost reductions and improved service quality. Additionally, its ability to consolidate multiple apps into one system simplifies guest communication and enhances the accountability and efficiency of staff operations.
Though some users find the implementation to be complex and note a need for better mobile features and real-time connectivity, the overall benefits and functionalities make Guestware a valuable tool in modern hotel management. The platform's focus on streamlining operations, improving service, and providing actionable insights through integrated data makes it a fitting solution for hotels aiming to elevate their guest experience while optimizing behind-the-scenes processes.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guestware products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guestware Reviews Analyzed: 29
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guestware Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guestware
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guestware's Provided Description:
"Guestware’s core functionality streamlines hotel operations and communication for all departments to improve service and efficiency. Guestware has functionality that overlaps with other categories on this site. Our cloud based software automates guest service requests, work orders, preventive maintenance, housekeeping, repeat guest recognition and more. Our app helps staff do their daily work more efficiently while providing management (both property and corporate) useful data for process improvement and accountability. Guestware consolidates multiple apps into one integrated system to simplify guest facing messaging, task mgt, maintenance & CRM."
FAQs
Guestware Alternatives
Not sure if Guestware is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Guestware doesn’t have any benefits or use cases available
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Guestware Reviews Summary
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.1/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Guestware is the #51 most trending product in the Staff Collaboration Tools category (out of 59) and the #1454 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestware’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestware Pricing
Pricing Available By Request
Guestware has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
What I like most about Guestware is that once you plug in the information from guests previous experience
Assistant General Manager from 200 to 499 room Boutique in Clearwater (United States of America)
Verified
6 years ago
What I like most about Guestware is that once you plug in the information from guests previous experience... it will benefit and enhance the guest service provided on future stays. When you think of guests service and creating a WOW moment. Your tool to achieve it is none other than Guestware. Also, Jeff Bowes our trainer was great.
United States of America
United States of America
Assistant General Manager
X-Large Hotel
10
Awesome software, great for high end resort use, and great support staff!
Front Office Manager from 200 to 499 room Boutique in Clearwater (United States of America)
Verified
6 years ago
I like how easy Guestware can be to use, and also how in depth it is, as far as reporting goes, data entry, and all of the guest issues you have the ability to track with relative ease.
United States of America
United States of America
Front Office Manager
X-Large Hotel
9
Offers a lot of built-in features that help the property provide top-notch, seamless guest services
PBX / Front Desk from 100 to 199 room Bed & Breakfast & Inn in Clearwater (United States of America)
Verified
6 years ago
Best features
- Easy to see who accepted and is completing each task, and when task has been completed
- GW offers a lot of built-in features that, if implemented, could help the property provide top-notch, seamless guest services.
- Account manager is great to work with
United States of America
United States of America
PBX / Front Desk
Large Hotel
10
Great reporting and support
Assistant GM from 200 to 499 room Luxury Hotel in Clearwater (United States of America)
Verified
6 years ago
Quickly dispatch tasks. Limits radio chatter in public areas. Lots of great reporting. When needed support is very quick.
United States of America
United States of America
Assistant GM
X-Large Hotel
10
Excellent system with superior training and coaching
Managing Director from 50-74 room Bed & Breakfast & Inn in Hopewell (Caribbean)
Verified
6 years ago
- great training
- excellent follow up on proper usage of system
- overall ease of establishing clear lines of reporting and resolving guest and maintenance complaints
Caribbean
Caribbean
Managing Director
Mid-Sized Hotel
7
Guestware provides a good overview of request statuses
Electric Mechanic Engineer from 200 to 499 room Casino in Oranjestad (Caribbean)
Verified
6 years ago
good overview
Can follow status of the requests. Can get reports of problem repetition
Caribbean
Caribbean
Electric Mechanic Engineer
X-Large Hotel
10
Very supportive and reliable
Front Office Manager from 200 to 499 room Casino in Oranjestad (Caribbean)
Verified
6 years ago
If I need help the Jeff Bowes and team are very supportive and reliable. Jeff always willing to help to provide me the complete information if a certain report that I am really needs assistance. This is a valuable information and knowledge that I have learned and I will keep learning with Guestware.
Caribbean
Caribbean
Front Office Manager
X-Large Hotel
9
I was fortunate enough to enjoy the functions of Guestware for several years
Director of Engineering from 200 to 499 room Branded Hotel in Seattle (United States of America)
Verified
7 years ago
I was fortunate enough to enjoy the functions of Guestware for several years, and it was consistently easy to use, and flexible. The support team at Guestware were always receptive to our ideas and most if not all were implemented
United States of America
United States of America
Director of Engineering
X-Large Hotel
10
Excellent program and Customer Services
Chief Engineer from 200 to 499 room Bed & Breakfast & Inn in Orlando (United States of America)
Verified
7 years ago
Customer Services always available. User friendly system. Once you know the system is very simple to navigate and to assign tasks
United States of America
United States of America
Chief Engineer
X-Large Hotel
8
Intelligent software providing insightful analytics while aiding in guest satisfaction
Assistant Executive Housekeeper from 200 to 499 room Branded Hotel in Saint Julian's (Malta)
Verified
7 years ago
Amazing Tech Support
Does what it's meant to do and promised
Great connectivity of various degrees and devices
Flexibility
Malta
Malta
Assistant Executive Housekeeper
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
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Guestware hasn’t been recommended by any experts or partners yet
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Support
Unverified
Guestware has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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