All in one platform to simplify everyday work, enhnace team communication, automate housekeeping, and speed up repairs. hotelkit makes hotel management effortless!
Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Guestware
4.3 (29 REVIEWS)
HT Score
17 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestware
Ranked 11 (out of 61) in Staff Collaboration Tools
Guest Experience & CRM software for hotels including guest response, facilities maintenance, guest recognition & loyalty
86% recommended by 22 hotels
More than 50% of Guestware’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Guestware’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Guestware for its robust reporting, housekeeping automation, and task management features, which significantly enhance guest service and operational efficiency. The ability to track guest issues, schedule maintenance, and integrate with PMS systems helps in reducing costs and improving the guest experience. The software, however, can be complex to implement, and some users mention a need for better mobile features and real-time connectivity improvements.
What Types of Hotels Guestware is Popular For
Size
22 | Large (100-499 room)
4 | X-Large (500+ room)
Country
18 | United States
1 | United Kingdom
1 | Lebanon
1 | Canada
1 | Malta
Type
16 | Luxury Hotels
15 | Branded Hotels
13 | Resorts
12 | Boutique Hotels
12 | City Center Hotels
7 | Airport/Conference Hotels
6 | Bed & Breakfast & Inns
5 | Limited Service & Budget Hotels
3 | Casinos
2 | Extended Stay & Serviced Apartments
Region
19 | North America
2 | Europe
1 | Asia Pacific
Category
29 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is Guestware?
Founded in 1990 | Headquarters in Seattle | 22 employees
Guestware is a comprehensive service optimization and guest experience management system tailored for the hospitality industry. This cloud-based platform automates a variety of essential hotel operations, including guest service requests, work orders, preventive maintenance, housekeeping, and repeat guest recognition. It seamlessly integrates with Property Management Systems (PMS), allowing hoteliers to efficiently manage and track guest issues, schedule maintenance, and enhance overall operational efficiency.
One of Guestware's standout features is its robust reporting and task management capabilities, which significantly boost both guest satisfaction and staff productivity. The platform's automation of housekeeping and maintenance tasks leads to cost reductions and improved service quality. Additionally, its ability to consolidate multiple apps into one system simplifies guest communication and enhances the accountability and efficiency of staff operations.
Though some users find the implementation to be complex and note a need for better mobile features and real-time connectivity, the overall benefits and functionalities make Guestware a valuable tool in modern hotel management. The platform's focus on streamlining operations, improving service, and providing actionable insights through integrated data makes it a fitting solution for hotels aiming to elevate their guest experience while optimizing behind-the-scenes processes.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guestware products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guestware Reviews Analyzed: 29
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guestware Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guestware
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guestware's Provided Description:
"Guestware’s core functionality streamlines hotel operations and communication for all departments to improve service and efficiency. Guestware has functionality that overlaps with other categories on this site. Our cloud based software automates guest service requests, work orders, preventive maintenance, housekeeping, repeat guest recognition and more. Our app helps staff do their daily work more efficiently while providing management (both property and corporate) useful data for process improvement and accountability. Guestware consolidates multiple apps into one integrated system to simplify guest facing messaging, task mgt, maintenance & CRM."
FAQs
Guestware Alternatives
Not sure if Guestware is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Guestware doesn’t have any benefits or use cases available
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Q1 '26 Staff Collaboration Tools Survey Insights
Is Guestware a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 17
Mid-sized
95%
(372)
Medium hotels say that hotelkit's Staff Collaboration Tools effectively optimize inter-department communication, streamline task management, and enhance transparency, according to verified HotelTechReport reviews. Medium hotel operations benefit from hotelkit's ease of use, real-time collaboration features, and integrated maintenance tools.
#1
of 8
Large
92%
(105)
Large hotels say that Actabl's Staff Collaboration Tool ranks highly according to verified HotelTechReport reviews, citing key strengths such as improving interdepartmental communication, enhancing task management efficiency, and providing an intuitive user experience that supports seamless departmental coordination, which are critical for Large operations.
Mid-sized
95%
(372)
#1
of 17
Medium hotels say that hotelkit's Staff Collaboration Tools effectively optimize inter-department communication, streamline task management, and enhance transparency, according to verified HotelTechReport reviews. Medium hotel operations benefit from hotelkit's ease of use, real-time collaboration features, and integrated maintenance tools.
Large
92%
(105)
#1
of 8
Large hotels say that Actabl's Staff Collaboration Tool ranks highly according to verified HotelTechReport reviews, citing key strengths such as improving interdepartmental communication, enhancing task management efficiency, and providing an intuitive user experience that supports seamless departmental coordination, which are critical for Large operations.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
93%
(249)
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
#1
of 11
Limited Service & Budget Hotels
95%
(103)
Limited-Service-Budget hotels say that hotelkit's Staff Collaboration Tools, according to verified HotelTechReport reviews, improve team communication, enhance task organization, and streamline operations efficiently. Its user-friendly interface is noted for facilitating quick information sharing and effective cross-departmental coordination.
#1
of 13
Bed & Breakfast & Inns
93%
(133)
Bed-N-Breakfast hotels say that Actabl's Staff Collaboration Tools, according to verified HotelTechReport reviews, streamline inter-department communication and efficiently manage tasks. Key strengths include real-time updates, easy task tracking, and reduced reliance on multiple applications, enhancing operational efficiency.
Luxury Hotels
93%
(249)
#1
of 15
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
Limited Service & Budget Hotels
95%
(103)
#1
of 11
Limited-Service-Budget hotels say that hotelkit's Staff Collaboration Tools, according to verified HotelTechReport reviews, improve team communication, enhance task organization, and streamline operations efficiently. Its user-friendly interface is noted for facilitating quick information sharing and effective cross-departmental coordination.
Bed & Breakfast & Inns
93%
(133)
#1
of 13
Bed-N-Breakfast hotels say that Actabl's Staff Collaboration Tools, according to verified HotelTechReport reviews, streamline inter-department communication and efficiently manage tasks. Key strengths include real-time updates, easy task tracking, and reduced reliance on multiple applications, enhancing operational efficiency.
Rank
Region
Popular alternatives
#1
of 13
North America
92%
(320)
Na hotels say that Actabl's Staff Collaboration Tool ranks highly based on verified HotelTechReport reviews. Na establishments appreciate its ease of use, streamlined inter-department communication, and the ability to efficiently manage guest requests. These features enhance operational efficiency and staff coordination.
North America
92%
(320)
#1
of 13
Na hotels say that Actabl's Staff Collaboration Tool ranks highly based on verified HotelTechReport reviews. Na establishments appreciate its ease of use, streamlined inter-department communication, and the ability to efficiently manage guest requests. These features enhance operational efficiency and staff coordination.
Rank
Country
Popular alternatives
#1
of 12
United States
92%
(279)
Us hotels say that Actabl's Staff Collaboration Tools, from verified HotelTechReport reviews, excel in enhancing interdepartmental communication and streamlining guest interactions. Many cite ease of use and efficient task management as key benefits enhancing operational efficiency across Us properties.
United States
92%
(279)
#1
of 12
Us hotels say that Actabl's Staff Collaboration Tools, from verified HotelTechReport reviews, excel in enhancing interdepartmental communication and streamlining guest interactions. Many cite ease of use and efficient task management as key benefits enhancing operational efficiency across Us properties.
Create Free Account
Join 1.5M+ hoteliers making data-driven decisions
OR
Already have an account?
Log in
By proceeding you agree to our Terms of Service and Privacy Policy
What you'll get
Full rankings
Access complete rankings based on verified reviews from real hoteliers to make informed decisions.
AI summaries and insights
Get AI-powered summaries of reviews and key differences to save hours of research time.
Price quote comparisons
Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.
Free tech stack audit
Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
Guestware Reviews Summary
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.1/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Guestware is the #33 most trending product in the Staff Collaboration Tools category (out of 61) and the #1249 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestware’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestware Pricing
Pricing Available By Request
Guestware has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare Guestware to Top Alternatives
More Together, Less Siloed
Teamwork so smooth, you could spread it on toast.
Want to find out if Guestware is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
What I like most about Guestware is that once you plug in the information from guests previous experience
Assistant General Manager from 200 to 499 room Boutique in Clearwater (United States)
Verified
7 years ago
What I like most about Guestware is that once you plug in the information from guests previous experience... it will benefit and enhance the guest service provided on future stays. When you think of guests service and creating a WOW moment. Your tool to achieve it is none other than Guestware. Also, Jeff Bowes our trainer was great.
United States
United States
Assistant General Manager
Large Hotel
10
Awesome software, great for high end resort use, and great support staff!
Front Office Manager from 200 to 499 room Boutique in Clearwater (United States)
Verified
7 years ago
I like how easy Guestware can be to use, and also how in depth it is, as far as reporting goes, data entry, and all of the guest issues you have the ability to track with relative ease.
United States
United States
Front Office Manager
Large Hotel
9
Offers a lot of built-in features that help the property provide top-notch, seamless guest services
PBX / Front Desk from 100 to 199 room Bed & Breakfast & Inn in Clearwater (United States)
Verified
7 years ago
Best features
- Easy to see who accepted and is completing each task, and when task has been completed
- GW offers a lot of built-in features that, if implemented, could help the property provide top-notch, seamless guest services.
- Account manager is great to work with
United States
United States
PBX / Front Desk
Large Hotel
10
Great reporting and support
Assistant GM from 200 to 499 room Airport/Conference Hotel in Clearwater (United States)
Verified
7 years ago
Quickly dispatch tasks. Limits radio chatter in public areas. Lots of great reporting. When needed support is very quick.
United States
United States
Assistant GM
Large Hotel
10
Excellent system with superior training and coaching
Managing Director from 100 to 199 room Bed & Breakfast & Inn in Hopewell (Caribbean)
Verified
7 years ago
- great training
- excellent follow up on proper usage of system
- overall ease of establishing clear lines of reporting and resolving guest and maintenance complaints
Caribbean
Caribbean
Managing Director
Large Hotel
7
Guestware provides a good overview of request statuses
Electric Mechanic Engineer from 200 to 499 room Casino in Oranjestad (Caribbean)
Verified
7 years ago
good overview
Can follow status of the requests. Can get reports of problem repetition
Caribbean
Caribbean
Electric Mechanic Engineer
Large Hotel
10
Very supportive and reliable
Front Office Manager from 200 to 499 room Casino in Oranjestad (Caribbean)
Verified
7 years ago
If I need help the Jeff Bowes and team are very supportive and reliable. Jeff always willing to help to provide me the complete information if a certain report that I am really needs assistance. This is a valuable information and knowledge that I have learned and I will keep learning with Guestware.
Caribbean
Caribbean
Front Office Manager
Large Hotel
9
I was fortunate enough to enjoy the functions of Guestware for several years
Director of Engineering from 200 to 499 room Branded Hotel in Seattle (United States)
Verified
8 years ago
I was fortunate enough to enjoy the functions of Guestware for several years, and it was consistently easy to use, and flexible. The support team at Guestware were always receptive to our ideas and most if not all were implemented
United States
United States
Director of Engineering
Large Hotel
10
Excellent program and Customer Services
Chief Engineer from 200 to 499 room Bed & Breakfast & Inn in Orlando (United States)
Verified
8 years ago
Customer Services always available. User friendly system. Once you know the system is very simple to navigate and to assign tasks
United States
United States
Chief Engineer
Large Hotel
8
Intelligent software providing insightful analytics while aiding in guest satisfaction
Assistant Executive Housekeeper from 200 to 499 room Branded Hotel in Saint Julian's (Malta)
Verified
8 years ago
Amazing Tech Support
Does what it's meant to do and promised
Great connectivity of various degrees and devices
Flexibility
Malta
Malta
Assistant Executive Housekeeper
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Guestware hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsGuestware Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
Maestro PMS
88% recommended by 48 hotels |
Property Management Systems
|
|
Aven Hospitality
84% recommended by 104 hotels |
Booking Engine
|
|
Infor
80% recommended by 82 hotels |
Property Management Systems
|
|
INTELITY
91% recommended by 79 hotels |
In-Room Hotel Tablets
|
|
Runtriz
90% recommended by 41 hotels |
Hotel Guest Apps
|
|
Agilysys Hospitality Solutions
80% recommended by 40 hotels |
Property Management Systems
|
|
IRIS Systems
98% recommended by 37 hotels |
Mobile Ordering & Room Service
|
|
This integration hasn’t been verified by Guestware yet.
Innspire
97% recommended by 3 hotels |
|
Support
Unverified
Guestware has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
