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Medallia

Ranked 11th (out of 25) in Guest Surveys & Feedback

Guest Surveys & Feedback

7
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

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Ratings Snapshot

Certificate of Excellence
Read 8 reviews
96%
Recommend
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Medallia has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #11 out of 25 in Guest Surveys & Feedback

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.9/5
Customer support
4.8/5
Verified Customer Support

Medallia, Inc.’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Medallia Overview

Top Alternative: TrustYou (Guest Surveys)

About Medallia, Inc.

Founded in 2001 | Headquarters in San Mateo (United States) | 1300 employees

Integrates with

  • Hotel CRM & Email Marketing
  • Guest Surveys & Feedback
  • Property Management Systems
  • Rate Shopping & Market Intelligence
Browse integrations (3 verified)

Pros & Cons

96% recommend

Front Office Manager from Branded in Omaha (United States)

Front Office Supervisor from Branded in Oakland (United States)

Chef concierge in Houston (United States)

Area Director, Revenue Management from Branded in San Jose (United States)

General Manager from Branded in San Francisco (United States)

Catering Office Assistant from Branded in Point Lookout (United States)

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Expert Q&A and Partner Recommendations

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Medallia, Inc. hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

  • Mobile Access
  • In app call back
  • In app email response
  • Certified TripAdvisor Review Collection Partner
  • Assign alerts to departments
  • Flexible role based reporting
  • Social review tracking
  • Pre-arrival Surveys
  • On-site/In-Stay Surveys
  • SMS Text Based Surveys
  • Analytics & Sentiment Analysis
  • Real Time Alerts
  • Review Routing
  • Case Management/Ticketing System

Active Markets

Pricing

Medallia, Inc. hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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