Little Hotelier

Ranked 3rd (out of 47) in Hotel Management Software

Hotel Management Software

Hotel software that makes it easy for every small property to succeed.

Ratings Snapshot

Certificate of Excellence
Read 133 reviews
86%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 47 in Hotel Management Software

Ease of Use
4.3/5
ROI
4.1/5
Implementation
4.1/5
Customer support
4.2/5
Verified Customer Support

Little Hotelier’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Little Hotelier Overview

Top Alternative: RoomRaccoon HMS

Little Hotelier Overview

Designed from the ground up to meet the needs of small businesses, Little Hotelier is the one hotel software that makes it easy to manage your property, attract more guests, convert direct bookings, maintain your website and take online payments. We give you all the tools you need to run your business your way - even a mobile app to use on-the-go. Our platform is simple, our set-up is quick, and 2...

About Little Hotelier

Founded in 2012 | Headquarters in | 700 employees

Integrates with

  • Channel Managers
  • Upselling Software
  • Marketplaces & Integrators
Browse integrations (22 verified)

Pros & Cons

Like 86% recommend

Property Manager from Vacation Rental

* Easy to use booking system * Affordable and great customer service * User friendly for clients * Easy fee collection for service providers

Centre Manager from Vacation Rental

It's easy to use, intuitive and easy to set-up. Support on the telephone is also usually helpful once you get through to them. Very patient staff too! Calendar on Front Desk is easy to use, and retrieve information abou...

Owner from Boutique

Training , support and help with problems. I am new to this industry but not systems and support, so recommended.

Owner from Bed & Breakfast

I asked once before, but I would love to have one extra line at the top of the calendar page that I could add a comment on what is important on that day. An example is there may be an event in my local area, or a public ...

Owner/operator from Boutique

The security coding. If ask for the code to come via email it is too slow. When if comes via txt and that phone is out and about with my partner, I am unable to get it. Difficult to work on a mobile phone.

Administration Manager from Motel

Los on Housekeeping Report if possible. Streamline the manual reservation and payment for a walk in. Everything should be able to be processed on first entry. It takes too long saving then going back. I agree with alert...

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Expert Q&A and Partner Recommendations

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FIND THE PERFECT FIT

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GETTING STARTED

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Features

  • Multi-currency
  • Multi-lingual
  • Channel Manager
  • Property Management System
  • Booking Engine
  • Website Development
  • Point of Sale
  • Group Booking Engine
  • Pricing Intelligence
  • Gift Vouchers
  • Housekeeping
  • Guest Feedback Management
  • Native Email Marketing
  • Revenue Management Module
  • Rate Shopping Module

Active Markets

MARKETS SERVED
  • Middle East
  • Africa
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • Australia
  • United States
  • New Zealand
  • United Kingdom
  • Mexico
  • Spain
  • Canada
  • Romania
  • Thailand

133 Verified Little Hotelier Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 31% below the category average.

Jun 18, 2021

Little Hotelier Review: Very Good cloud based application essential in running our business

Co-owner from Vacation Rental in Daylesford (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Booking system, channel manager integration with multiple OTA's, Cloud based allowing you to travel and run your business, integrated payments, timed emails, ability to handle multiple properties

What do you dislike or think could be improved?

have a number of suggestions which I have provided several times without much success. Customer emails very basic, push option for emails full payment close to check-in date as opposed to a deposit mar...

Customer support
4
Ease of use
4.5
Value for money
4
Implementation
4

Jun 18, 2021

Little Hotelier Review: A simple but effective tool in online bookings

Owner/operator from Villas in Bambra (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

While the online booking system is the reason we went with Little Hotelier, we've found that the additional features really make life easier - I love the customised emails one can arrange for bookings, fo...

What do you dislike or think could be improved?

It would be really helpful if there were a way to search for a booking by the confirmation number. Occassionaly we receive direct payments into our account where the guest uses the confirmation number ra...

Customer support
5
Ease of use
4.5
Value for money
5
Implementation
n/a

Jun 17, 2021

Little Hotelier Review: Great Platform for Hotel Management

Centre Manager from Vacation Rental in Eunanoreenya (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It's easy to use, intuitive and easy to set-up. Support on the telephone is also usually helpful once you get through to them. Very patient staff too! Calendar on Front Desk is easy to use, and retrieve ...

What do you dislike or think could be improved?

Maybe being able to categorize extras or offer them on another page? We offer a personal pantry menu with many options and other customizable activities, but we are unable to load all of these in a non-co...

Customer support
4.5
Ease of use
4.5
Value for money
4
Implementation
4.5

Jun 17, 2021

Little Hotelier Review: Love It!

Marketing Manager from Resort in Dunsborough (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Webchat is my best friend when I need to learn something outside the box. The system is simple, but a good management tool and gives some flexibility.

What do you dislike or think could be improved?

Ability to SMS guests with reminders directly from within the system, even at a small charge would be really helpful. In Booking screen/Reservations, would be great to have a mini calendar to schedule a...

Customer support
4.5
Ease of use
4.5
Value for money
4.5
Implementation
4.5

Jun 17, 2021

Little Hotelier Review: Good Channel Manager Software

Owner from Bed & Breakfast in Byron Bay (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Fairly easy to learn and once up to speed its very easy to use. Makes the financial side of bookings fast and straightforward and safe.

What do you dislike or think could be improved?

The one downfall with the software is the functionality in the Safari Browser, its very poor and support is average on this issue. The new booking button software does not allow clients or hotels to view ...

Customer support
4
Ease of use
5
Value for money
4.5
Implementation
4

Jun 17, 2021

Little Hotelier Review: Vital business tool for an accommodation business

Owner manager from Other in Yanakie (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use Logical set up Saves may hours over the year from managing third party booking calendars Professional invoice system

What do you dislike or think could be improved?

Without being too critical maybe the LH mobile phone app could be improved to be more functional. The layout of the figures on the invoicing system could be restructured - some guests get confused with ...

Customer support
4
Ease of use
5
Value for money
5
Implementation
4

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month

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Popular Little Hotelier integrations

View all (22 Little Hotelier integrations)