CRM: This is foundation of our product stack, functioning as an internal database layer between PMS and other on-premise and above-premise systems. It gives hoteliers a single 360 degree source of truth for guest data management.
Add-ons;
CRM comes with all Guest communications touching each point of guest journey: cart abandonment, booking confirmation, pre-stay information, upselling, in-stay messages, reputation review capture, loyalty sign up, Social media interaction, post stay campaigns to re-engage and encourage repeat guests.
Whats app integration: To take the full advantage of guest communication the platform hotels choose to send and receive messages is a key decision. We enable hoteliers to reach 95+% open rate (versus 35%+ open rate on email platforms) by integrating Whats App into the CRM.
Loyalty: With our tiered membership program, we enable hotels to sign up and maintain a loyal customer base, both guests and bookers, through reward menus, external redemption partners, dedicated hotel app with point earn/burn function, direct website sign ups, and an entire range of functions and triggers to create a Repeat Guest Experience Framework.
Chatbot: Using ChatGPT technology, we enable hotels to give consistent answers on the top 100 FAQs related to their property, in 120 languages, on 24/7 basis. Thereby relieving the front desk and guest services to deal with exceptional queries and circumstances.
Booking Engine and Website: A high conversion, fast and robust booking engine with rich functionalities behind easy-to-navigate multilingual websites. Some of the more popular features include exit pop ups, variety of online payment options, travel agent and corporate client code, local experience add-ons, upsell menu, loyalty sign up prompts, price optimization based on machine learning and IP detection, chatbot, price-shopper, shopping basket, two way PMS / GDS and channel manager connectivity.
Marketing specialist