BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

Ranked 9 (out of 61) in Hotel CRM & Email Marketing

Hospitality CRM and loyalty software by BookingWhizz.

Ratings Summary

4.8
Excellent
30 reviews
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, BookingWhizz CRM and Loyalty is the #13 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #432 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

BookingWhizz’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About BookingWhizz CRM and Loyalty
Founded in 2009 | Headquarters in United Kingdom | 36 employees
CRM: This is foundation of our product stack, functioning as an internal database layer between PMS and other on-premise and above-premise systems. It gives hoteliers a single 360 degree source of truth for guest data management. Add-ons; CRM comes with all Guest communications touching each point of guest journey: cart abandonment, booking confirmation, pre-stay information, upselling, in-stay messages, reputation review capture, loyalty sign up, Social media interaction, post stay campaigns to re-engage and encourage repeat guests. Whats app integration: To take the full advantage of guest communication the platform hotels choose to send and receive messages is a key decision. We enable hoteliers to reach 95+% open rate (versus 35%+ open rate on email platforms) by integrating Whats App into the CRM. Loyalty: With our tiered membership program, we enable hotels to sign up and maintain a loyal customer base, both guests and bookers, through reward menus, external redemption partners, dedicated hotel app with point earn/burn function, direct website sign ups, and an entire range of functions and triggers to create a Repeat Guest Experience Framework. Chatbot: Using ChatGPT technology, we enable hotels to give consistent answers on the top 100 FAQs related to their property, in 120 languages, on 24/7 basis. Thereby relieving the front desk and guest services to deal with exceptional queries and circumstances. Booking Engine and Website: A high conversion, fast and robust booking engine with rich functionalities behind easy-to-navigate multilingual websites. Some of the more popular features include exit pop ups, variety of online payment options, travel agent and corporate client code, local experience add-ons, upsell menu, loyalty sign up prompts, price optimization based on machine learning and IP detection, chatbot, price-shopper, shopping basket, two way PMS / GDS and channel manager connectivity.

Capabilities

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BookingWhizz doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

BookingWhizz Average BookingWhizz

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0

Success Stories

2

References

10

Featured Customers

Success Stories

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BookingWhizz doesn’t have any case studies available

Popularity by Segment

Size

14 | Large (75-199 room)

14 | X-Large (200+ room)

1 | Medium (25-74 room)

Type

23 | Branded Hotels

13 | Luxury Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

2 | Boutiques

2 | Limited Service & Budget Hotels

2 | Resorts

1 | Extended Stay & Serviced Apartments

1 | Vacation Rentals & Villas

Region

26 | Middle East

4 | Europe

Category

30 | Hotel CRM & Email Marketing

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30

Reviews

0

Expert Recommendations

Hotelier Rating

Excellent
28
Very Good
2
Average
0
Poor
0
Terrible
0

By Product

  • Hotel CRM & Email Marketing
    Hotel CRM & Email Marketing
  • Loyalty Programs for Independents
    Loyalty Programs for Independents

Property Size

  • Medium
  • Large
  • X-Large

Region

  • Europe
    Europe
  • Middle East
    Middle East
9

BookingWhizz CRM & E-mail Marketing: A Five-Star Business Transformation

Revenue & Operations from 100 to 199 room Luxury Hotel in Riyadh (Saudi Arabia)

Verified
16 days ago
BookingWhizz CRM & E-mail Marketing has been an absolute game-changer for our business. From managing customer relationships to executing targeted email marketing campaigns, this platform has proven itself as an essential tool for our success. User-Friendly Interface: The user interface is exceptionally intuitive, making it easy for our te...
10

Simple yet effective

Senior Manager from 200 to 499 room Branded Hotel in Jeddah (Saudi Arabia)

Verified
10 months ago
it is easy to use, connectivity is working fine, statistic give, fast and nothing to add on here. Thanks for the tool
10

Great Experience

Revenue Manager from 100 to 199 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
10 months ago
Each time we had a problem they solved it very quickly. Very professional, special thank you to their support team. They always offer more fonctionalities.
10

Great WhatsApp Feature

Revenue Executive from 100 to 199 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
10 months ago
I am a big proponent of their WhatsApp feature which has helped us increase our customer reach, revenue and guest satisfaction.
10

Great Guest Engagement & Upselling Too

Revenue Specialist from 100 to 199 room Branded Hotel in Tabuk (Saudi Arabia)

Verified
10 months ago
Great tool for upselling. BookingWhizz CRM has helped us promote our services which in turn has helped increasing our revenue. It's a great tool to centralise guest data and use it for e-mail marketing.
10

Very easy to use and totally automated

Director from 100 to 199 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
10 months ago
The implementation was really easy and it works perfectly with our PMS System, we have never had any problems with the system. I also really like the support we get from their team.They are very helpful and have always new ideas how to improve our sales.
9

Fantastic Tool for Upselling on WhatsApp

Assistant Director of Sales from 200 to 499 room Branded Hotel in Jeddah (Saudi Arabia)

Verified
11 months ago
The entire system is very easy to understand and use. It has helped us greatly in upselling our services via WhatsApp. They also have a very helpful and great team
9

Very Effective Tool

Marketing Head from 200 to 499 room Branded Hotel in Jeddah (Saudi Arabia)

Verified
11 months ago
The software is very effective in delivering incremental revenue. The results across all our hotels have been impressive. It is an easy to use tool for our operational team and the notifications are sent appropriately to all the departments.
9

Great way to enhance guest experience

Hotel Manager from 100 to 199 room Branded Hotel in Tabuk (Saudi Arabia)

Verified
11 months ago
BookingWhizz CRM is very easy to put in real time offers; easy to edit photos and content. The WhatsApp automation is a great way to attract more and more users to book upgrades or purchase additional services.
8

Great Opportunity to generate revenue from MOD

Revenue Manager from 100 to 199 room City Center Hotel in Sharjah (United Arab Emirates)

Verified
11 months ago
Email Marketing Campaign, Guest Interaction, Further enhancement is required on CRM, MORE authentic data, Analytics, Over all speed quite slow
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Newsfeed

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Marketplaces & Integrators
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Property Management Systems

Support

Unverified

BookingWhizz has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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Response Time

Less than a day

Recommended

96%

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