BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

HT Score

18 out of 100

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BookingWhizz CRM and Loyalty

Name: BookingWhizz CRM and Loyalty
Rating: 4.8 (30 reviews)

4.8 (30 REVIEWS)

Ranked 15 (out of 74) in Hotel CRM & Email Marketing

Hospitality CRM and loyalty software by BookingWhizz.

96% recommended by 19 hotels

BookingWhizz has 0 reviews from United States so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of BookingWhizz’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like BookingWhizz CRM & E-mail Marketing for its ability to significantly increase upsell revenue through room upgrades, ancillary services, and loyalty programs, all facilitated via innovative WhatsApp automation. They appreciate its comprehensive CRM functionalities, efficient e-mail marketing, and seamless integration with existing systems. However, some users suggest improvements in reporting, mobile app development, and user interface design to further enhance user experience.

Read their reviews

What Types of Hotels BookingWhizz is Popular For

Size

6 | Small (10-49 room)

7 | Mid-Sized (50-99 room)

16 | Large (100-499 room)

Country

24 | Saudi Arabia

3 | United Kingdom

2 | United Arab Emirates

1 | Ireland

Type

27 | Branded Hotels

17 | Luxury Hotels

10 | Limited Service & Budget Hotels

9 | Airport/Conference Hotels

8 | Boutique Hotels

6 | Bed & Breakfast & Inns

5 | City Center Hotels

5 | Extended Stay & Serviced Apartments

2 | Resorts

1 | Vacation Rentals & Villas

Region

26 | Middle East

4 | Europe

What is BookingWhizz?

Founded in 2009 | Headquarters in United Kingdom | 36 employees

This description was generated by AI which analyzed the following sources to summarize a description of BookingWhizz products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

BookingWhizz Reviews Analyzed: 30

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

BookingWhizz Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by BookingWhizz

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

BookingWhizz's Provided Description:

"CRM: This is foundation of our product stack, functioning as an internal database layer between PMS and other on-premise and above-premise systems. It gives hoteliers a single 360 degree source of truth for guest data management. Add-ons; CRM comes with all Guest communications touching each point of guest journey: cart abandonment, booking confirmation, pre-stay information, upselling, in-stay messages, reputation review capture, loyalty sign up, Social media interaction, post stay campaigns to re-engage and encourage repeat guests. Whats app integration: To take the full advantage of guest communication the platform hotels choose to send and receive messages is a key decision. We enable hoteliers to reach 95+% open rate (versus 35%+ open rate on email platforms) by integrating Whats App into the CRM. Loyalty: With our tiered membership program, we enable hotels to sign up and maintain a loyal customer base, both guests and bookers, through reward menus, external redemption partners, dedicated hotel app with point earn/burn function, direct website sign ups, and an entire range of functions and triggers to create a Repeat Guest Experience Framework. Chatbot: Using ChatGPT technology, we enable hotels to give consistent answers on the top 100 FAQs related to their property, in 120 languages, on 24/7 basis. Thereby relieving the front desk and guest services to deal with exceptional queries and circumstances. Booking Engine and Website: A high conversion, fast and robust booking engine with rich functionalities behind easy-to-navigate multilingual websites. Some of the more popular features include exit pop ups, variety of online payment options, travel agent and corporate client code, local experience add-ons, upsell menu, loyalty sign up prompts, price optimization based on machine learning and IP detection, chatbot, price-shopper, shopping basket, two way PMS / GDS and channel manager connectivity."

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BookingWhizz CRM and Loyalty Alternatives

Not sure if BookingWhizz is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:

Why Loyalty Matters

Features

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Feedback & Surveys

4/5 features

Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Trip Advisor Connectivity Partner

Seamlessly connect surveys to turn them into reviews on Trip Advisor to boost your online reputation.

BookingWhizz Reviews Summary

4.8

Excellent

30 reviews

Ease of Use

5.0/5

Customer Support

4.9/5

ROI

4.9/5

Implementation

4.8/5

Loyalty Programs for Independents Ranked #10 out of 23

BookingWhizz Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Compare BookingWhizz to Top Alternatives

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Hotel CRM & Email Marketing

4.6 (229 REVIEWS)

Smart Communication for Hoteliers and Guests! Smart Host - from Data to Regulars

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Save time in your guest communication with a CRM designed for hospitality

View top BookingWhizz alternatives

Want to find out if BookingWhizz is the best fit for your hotel?

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BookingWhizz Integrations

Company	Functionality
Simplotel 93% recommended by 336 hotels	Website Design
This integration hasn’t been verified by Hotelogix yet. Hotelogix 97% recommended by 310 hotels	Booking Engine +5 more
This integration hasn’t been verified by STAAH yet. STAAH 95% recommended by 30 hotels	Website Design +4 more
This integration hasn’t been verified by Prologic First yet. Prologic First 0% recommended by 0 hotels	Property Management Systems
This integration hasn’t been verified by IDS Next Business Solutions Pvt.Ltd. yet. IDS Next Business Solutions Pvt.Ltd. 0% recommended by 0 hotels	Hotel Reservations Software

Support

Unverified

BookingWhizz has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

96%

Preferred Time

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Preferred Date

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BookingWhizz CRM and Loyalty

What is BookingWhizz?

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

GDPR Compliant

CCPA Compliant

PCI Complaint

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

BookingWhizz Reviews Summary

BookingWhizz Pricing

BookingWhizz Reviews

BookingWhizz Integrations

Support

Unverified

Support Not Verified

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