BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

Ranked 9 (out of 63) in Hotel CRM & Email Marketing

Hospitality CRM and loyalty software by BookingWhizz.

BookingWhizz has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

What is BookingWhizz?

Founded in 2009 | Headquarters in United Kingdom | 36 employees
BookingWhizz CRM and Loyalty is a comprehensive Customer Relationship Management (CRM) and Loyalty program designed specifically for hoteliers. It serves as an integral database layer between Property Management Systems (PMS) and both on-premise and above-premise systems, offering a single 360-degree view of guest data. This centralized data management is invaluable for ensuring efficient and personalized guest experiences. Key features include robust CRM functions that manage all aspects of guest communication—covering everything from cart abandonment and booking confirmations to upselling and capturing reputation reviews. These functionalities ensure that guests receive timely and relevant information throughout their journey, enhancing satisfaction and loyalty. The platform's WhatsApp integration enables hoteliers to achieve a 95+% open rate on communications, significantly higher than traditional email marketing. This high engagement ensures crucial messages are seen and acted upon, facilitating upsells and improving the overall guest experience. The loyalty component features a tiered membership program that helps hotels build and maintain a loyal customer base. With functionalities like reward menus, external redemption partners, and a dedicated hotel app for point management, the system drives repeat visits and brand loyalty. Additionally, BookingWhizz offers a Chatbot powered by ChatGPT, capable of providing consistent and accurate answers to frequently asked questions in over 120 languages, 24/7. This relieves front desk staff, allowing them to focus on exceptional queries and circumstances. Complementing these features is a high-conversion booking engine and user-friendly multilingual websites. With extensive functionalities such as exit pop-ups, multiple online payment options, upsell menus, and loyalty sign-up prompts, the booking engine helps maximize revenue and enhance guest experience. By seamlessly integrating with existing systems and providing comprehensive solutions for guest data management, communication, and loyalty programs, BookingWhizz CRM and Loyalty fits seamlessly into current hotel operations, driving revenue and creating exceptional guest experiences.

BookingWhizz CRM and Loyalty Alternatives

Not sure if BookingWhizz is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:

  1. 1. Bookboost AB — Best for engaging guests through multiple communication channels
  2. 2. Profitroom — Best for driving repeat bookings with targeted campaigns
  3. 3. Smart Host GmbH — Best for automating guest communication with ease
  4. 4. dailypoint™ — Best for creating targeted marketing campaigns
  5. 5. Revinate — Best for automating guest communication to save time
  6. 6. For-Sight — Best for automating marketing campaigns tailored to guest preferences
  7. 7. Hotel Cloud — Best for automating guest communication to save time and effort
  8. 8. SHR Group — Best for automating customer follow-ups with precision
  9. 9. BookingWhizz — Best for turning one-time guests into loyal customers
  10. 10. Hapi — Best for real-time insights into guest preferences

Capabilities

profile-empty-state.svg

BookingWhizz doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

WhatsApp Automation

Hotel CRM & Email Marketing
Automate Guest Journey (Pre-stay, In-stay & Post-stay) on the most popular messaging service WhatsApp.

INCLUDED

Dynamic Room Upgrade

Hotel CRM & Email Marketing
Connect channel manager with CRM and offer guest dynamic room upgrades.

INCLUDED

Loyalty For Independent Properties

Loyalty Programs for Independents
Offer Tiers, Points or Reward based Loyalty Porgrame. Totally customizable for your requirments. Connects with 100+ PMS systems.

INCLUDED

Email Automation

Hotel CRM & Email Marketing
Automate Guest Journey (Pre-stay, In-stay & Post-stay) through Email communication on CRM.

INCLUDED

Automated Guest Feedback's

Guest Surveys & Feedback
Automate and collect Guest reviews post check-in and check-out phase.

INCLUDED

Communicate with Guest Through WhatsApp Business

Guest Messaging Software
Integrated CRM with WhatApp API that allows hoteliers to communicate effectively with guest before, during and after their stay.

INCLUDED

Automated Upselling through CRM

Upselling Software
Send automated communications (pre-stay, In-stay & post-stay) via WhatsApp & Email to your guest. As a result, Hoteliers can achieve guaranteed ROI.

INCLUDED

Contactless Check-in

Contactless Check-in
Send automated communications to guest and encourage them to fill contact less check-in before they arrive at the property.

INCLUDED

Booking Engine

Booking Engine
Intelligence Booking Engine that’s built right into your Hotel Website. Because travelers are online more than ever — and they expect more from your hotel digital experience. Drive website traffic and quick results with the power of BookingWhizz booking engine equipped with our intelligent booking booster tools, tailored for the needs of all Hoteliers.

INCLUDED

Flash Sale Deals

Direct Booking Tools

INCLUDED

BookingWhizz Reviews Summary

4.8
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, BookingWhizz CRM and Loyalty is the #24 most trending product in the Hotel CRM & Email Marketing category (out of 63) and the #1033 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

BookingWhizz’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

BookingWhizz Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

BookingWhizz Average BookingWhizz

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Popularity by Segment

Size

7 | Medium (25-74 room)

11 | Large (75-199 room)

11 | X-Large (200+ room)

Country

24 | Saudi Arabia

3 | United Kingdom

2 | United Arab Emirates

1 | Ireland

Type

25 | Branded Hotels

14 | Luxury Hotels

9 | Limited Service & Budget Hotels

8 | Airport/Conference Hotels

5 | Boutiques

5 | City Center Hotels

5 | Extended Stay & Serviced Apartments

4 | Bed & Breakfast & Inns

2 | Resorts

1 | Vacation Rentals & Villas

Region

26 | Middle East

4 | Europe

Category

30 | Hotel CRM & Email Marketing

BookingWhizz Reviews

Hotelier Rating

Excellent
28
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (7)
  • Large (11)
  • X-Large (11)

Country

  • Saudi Arabia
    Saudi Arabia
    (24)
  • United Kingdom
    United Kingdom
    (3)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Ireland
    Ireland
    (1)

Region

  • Europe
    Europe
    (4)
  • Middle East
    Middle East
    (26)

Hoteliers say

NEW AI Review summary

Hoteliers like BookingWhizz CRM & E-mail Marketing for its ability to significantly increase upsell revenue through room upgrades, ancillary services, and loyalty programs, all facilitated via innovative WhatsApp automation. They appreciate its comprehensive CRM functionalities, efficient e-mail marketing, and seamless integration with existing systems. However, some users suggest improvements in reporting, mobile app development, and user interface design to further enhance user experience.

AI-generated from the text of customer reviews

Upsell Revenue
WhatsApp Automation
Integration and Customization
E-mail Marketing
Customer Journey Automation
User Interface Design
Reporting
Mobile App Development
9

BookingWhizz CRM & E-mail Marketing: A Five-Star Business Transformation

Revenue & Operations from 100 to 199 room Limited Service & Budget Hotel in Riyadh (Saudi Arabia)

Verified
14 months ago
BookingWhizz CRM & E-mail Marketing has been an absolute game-changer for our business. From managing customer relationships to executing targeted email marketing campaigns, this platform has proven itself as an essential tool for our success. User-Friendly Interface: The user interface is exceptionally intuitive, making it easy for our te...
Country Saudi Arabia
Revenue & Operations
Large Hotel
10

Very easy to use and totally automated

Director from 100 to 199 room Branded Hotel in Al Majmaah (Saudi Arabia)

Verified
2 years ago
The implementation was really easy and it works perfectly with our PMS System, we have never had any problems with the system. I also really like the support we get from their team.They are very helpful and have always new ideas how to improve our sales.
Country Saudi Arabia
Director
Large Hotel
10

Simple yet effective

Senior Manager from 25-49 room Branded Hotel in Jeddah (Saudi Arabia)

Verified
2 years ago
it is easy to use, connectivity is working fine, statistic give, fast and nothing to add on here. Thanks for the tool
Country Saudi Arabia
Senior Manager
Medium Hotel
10

Great Experience

Revenue Manager from 200 to 499 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
2 years ago
Each time we had a problem they solved it very quickly. Very professional, special thank you to their support team. They always offer more fonctionalities.
Country Saudi Arabia
Revenue Manager
X-Large Hotel
10

Great WhatsApp Feature

Revenue Executive from 200 to 499 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
2 years ago
I am a big proponent of their WhatsApp feature which has helped us increase our customer reach, revenue and guest satisfaction.
Country Saudi Arabia
Revenue Executive
X-Large Hotel
10

Great Guest Engagement & Upselling Too

Revenue Specialist from 25-49 room Branded Hotel in Tabouk (Saudi Arabia)

Verified
2 years ago
Great tool for upselling. BookingWhizz CRM has helped us promote our services which in turn has helped increasing our revenue. It's a great tool to centralise guest data and use it for e-mail marketing.
Country Saudi Arabia
Revenue Specialist
Medium Hotel
9

Increased our revenue

Reservations Manager from 75-99 room Boutique in Riyadh (Saudi Arabia)

Verified
2 years ago
Thanks to their CRM, we have increased our sale of ancillarys in many of our hotels. The fact that the guest can book these extras before arrival has also taken some work out of our reception team. Great work team BookingWhizz!
Country Saudi Arabia
Reservations Manager
Large Hotel
10

Powerful Upselling Tool

Director Sales from 100 to 199 room Branded Hotel in Al Khobar (Saudi Arabia)

Verified
2 years ago
- Straight Forward implementation process - Quick integration to the PMS - Intuitive environment - Wonderful user experience - Effective upselling - Great Account Management team - Reasonable pricing
Country Saudi Arabia
Director Sales
Large Hotel
9

BookingWhizz CRM is great

Executive Director from 200 to 499 room Bed & Breakfast & Inn in Riyadh (Saudi Arabia)

Verified
2 years ago
BookingWhizz CRM is a great upselling tool. We have used a few of the systems before but none can be compared to this one as far as the conversion rate goes, it's probably due to their integration with WhatsApp which makes it easier to upsell our services.
Country Saudi Arabia
Executive Director
X-Large Hotel
9

Great Tool for Ancillary Revenue

Cluster Sales Manager from 200 to 499 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
2 years ago
This system keeps us connected with our guests and growing our services through their dynamic room upgrades and upselling options. Love the WhatsApp dashboard.
Country Saudi Arabia
Cluster Sales Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

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Property Management Systems

Support

Unverified

BookingWhizz has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

96%

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