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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Thynk Hotel CRM
4.4 (31 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Matti, Tara, Iva + 10 more experts recommend Thynk
Read Recommendations
Thynk Hotel CRM
Ranked 9 (out of 76) in Hotel CRM & Email Marketing
Hospitality Commercial Platform, powered by Salesforce
87% recommended by 116 hotels
Rotana, Generator, Barrière & 113 others
Bell - AI powered product analyst
I analyzed all of Thynk’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Thynk for its user-friendly interface and robust integration capabilities that enhance operational efficiency. The intuitive CRM and marketing tools seamlessly synchronize with existing systems, boosting productivity. Thynk's analytics and customization features streamline processes, improving customer relationships and contributing to growth. Enhancements could be made in automation and reporting, but Thynk's constant updates demonstrate a commitment to meeting evolving industry needs.
Rotana, Generator, Barrière & 113 others
Read their reviewsWhat Types of Hotels Thynk is Popular For
Size
2 | X-Small (1-9 room)
13 | Small (10-49 room)
21 | Mid-Sized (50-99 room)
118 | Large (100-499 room)
18 | X-Large (500+ room)
Country
35 | Netherlands
23 | Germany
21 | United States
14 | United Kingdom
11 | United Arab Emirates
11 | France
5 | Austria
5 | Saudi Arabia
4 | Belgium
4 | Switzerland
4 | Greece
4 | Thailand
3 | Iraq
3 | South Africa
2 | Mauritius
2 | Ireland
2 | Cape Verde
2 | Jordan
2 | Italy
2 | Nigeria
1 | Egypt
1 | Vietnam
1 | Albania
1 | Turkey
1 | Spain
1 | Finland
1 | Bahrain
1 | Pakistan
1 | Kuwait
1 | Maldives
1 | Morocco
Type
82 | City Center Hotels
81 | Luxury Hotels
74 | Airport/Conference Hotels
55 | Boutique Hotels
53 | Branded Hotels
52 | Resorts
30 | Bed & Breakfast & Inns
26 | Extended Stay & Serviced Apartments
24 | Limited Service & Budget Hotels
19 | Hostels
6 | Casinos
4 | Vacation Rentals & Villas
2 | Motels
2 | RV Parks & Campgrounds
Region
107 | Europe
25 | Middle East
21 | North America
10 | Africa
7 | Asia Pacific
Category
123 | Hotel Sales Software
93 | Event Management Software
31 | Hotel CRM & Email Marketing
17 | RFPs & Proposal Management Software
5 | Business Intelligence
3 | Online Venue Booking Platforms
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Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
What is Thynk?
Founded in 2019 | Headquarters in Paris (France) | 65 employees
Thynk Hotel CRM is a comprehensive hotel Customer Relationship Management (CRM) system designed to streamline and enhance the guest experience while driving business growth. The platform operates on Salesforce, offering a robust and scalable solution tailored specifically for the hospitality industry.
Thynk Hotel CRM enables hotels to centralize guest data, automate marketing campaigns, and personalize guest interactions, ensuring consistency and efficiency across all touchpoints. Its adaptability allows it to seamlessly fit into your existing operations, providing actionable insights and recommendations for improving guest satisfaction and loyalty.
With Thynk Hotel CRM, velocity and adaptability are core features, empowering hotels to quickly respond to market changes and customer preferences while maintaining their unique brand voice. The open platform supports accelerated growth and direct sales, making it an essential tool for modern hotel management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Thynk products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Thynk Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Thynk Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Thynk
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Thynk's Provided Description:
"Thynk’s Hospitality Commercial Platform, powered by Salesforce, empowers hoteliers to boost direct sales and increase operational capability while enhancing the customer experience at scale. By seamlessly integrating customer data from different systems and properties, Thynk provides strategic, actionable insights and drives personalization at every step of the customer journey, ensuring consistency and efficiency across all touch points. With its customizable features, multi-property management, multi-currency support, and multi-PMS integration ability, Thynk allows you to automate workflows and manage everything easily from a user-friendly platform."
FAQs
Capabilities
Guest insights & engagement
Guest insights & engagement
Gain a comprehensive view of guests across all your properties with real-time data extracted from your PMS & POS, enabling personalized interactions and tailored communications throughout the customer journey.
Workflow automation
Workflow automation
Streamline processes and operations by managing everything within a single CRM platform, automate workflows and emails to save time and enhance back-of-house processes for efficient customer management.
Security & convenience
Security & convenience
Built on Salesforce, Thynk offers a user-friendly experience with robust enterprise-grade security features, ensuring data protection while allowing you to work from anywhere with the cloud-based platform and mobile app.
Scalability
Scalability
Efficiently manage transactions in multiple currencies and languages, while overseeing all properties from a single platform to standardize processes and optimize performance globally.
Customer relationship management
Customer relationship management
Account, contacts, and sales activities management are fully synchronized with your email inbox and calendar.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Thynk Analytics
Business Intelligence
We believe that data is your most valuable asset. Thynk provides actionable insights, enabling informed strategic decisions while enhancing personalization and process optimization. If needed, our platform integrates data from multiple systems.
Thynk Connect
Say goodbye to tech silos. Thynk is powered by Connect, our industry-leading suite of integrations. We pull data from the PMS and POS, removing the barrier of fragmented information and ultimately empowering teams to delight customers.
Thynk Reviews Summary
Ease of Use
4.5/5
Customer Support
4.3/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Thynk Hotel CRM is the #9 most trending product in the Hotel CRM & Email Marketing category (out of 76) and the #283 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreThynk has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Thynk Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Thynk Case Studies
References
"Our partnership with Thynk.Cloud will be a game changer for our hotel teams, who have provided out-of-the-ordinary guest experiences with legacy technology. We will be raising the bar with Thynk!"
Dina Belon
President @
Staypineapple, An Iconic Hotel, The Loop Chicago
"Thynk was the first system that truly reflected our needs with a forward-thinking perspective on managing relationships in the hospitality space. It's not just a solution, it's a competitive advantage."
Guy Hutchinson
President & CEO @
Rotana Hotel Management Corporation PJSC
"Thynk is a platform that allows us to make better and faster decisions and be able to service our business clients and our customers in a way that we couldn't do before."
Alex Cisneros
CCO @
Mint House At 70 Pine – NYC
"The automated sales processes from outreach to invoicing have been streamlined with a 50% reduction in costs."
Robert Godwin
Founder & Managing Director @
Lamington Apartments - Hammersmith
"Thynk's flexible and intuitive CRM solution has transformed our operations, empowering our teams to deliver exceptional guest experiences. Thynk serves as our core system, generating an impressive 30-40% of our sales."
Emmanuelle Anglade
Managing Director @
Hotel Barriere Le Fouquet's Paris
"Thynk saves our team hours, and when it comes to sales work, we're getting rid of all the dull work and can focus on driving activity."
Florian Ultsch
Managing Director @
Harry's Home Bern
"I have not seen anyone else providing what Thynk will give us now. The idea is fresh, the idea is great, and the ideas help us to organize ourselves."
Roland Elter
CCO & Managing Director @
Maritim Hotel Dusseldorf
"Thynk is an excellent platform. If you are managing multiple properties or even a single property, it helps you manage your system and their efficiency. There is no other alternative."
Hassan Ahdab
President Hotel Operations @
Dur Hospitality Co
"Thynk is not merely unique—it's a transformative solution. With Thynk, we're not just keeping pace with industry trends; we're establishing new benchmarks."
Rene Balmer
General Manager @
Chatrium Hotel Riverside Bangkok
"Thynk benefits from the flexibility and solidity of Salesforce software, we could implement our most important business processes. Thanks to that and the reactivity of Thynk's teams, our Sales teams can focus on their work: propose wonderful events to our end customers."
Charlotte Charles
IT Project Manager @
Hotel Barriere Le Fouquet's Paris
Featured Customers
More Products by Thynk
Hotelier Rating
Looking for specific info?
7
Great support and methodology, but block management needs automation
Director of CRM from 200 to 499 room Boutique in Seattle (United States)
Verified
1 days ago
Honestly, I like partnering with the team in Client Services and Support. They are great to work with and I appreciate the methodology.
United States
United States
Director of CRM
Large Hotel
8
How Lamington Group Brought Sales & Reservations Together to Scale with Thynk
Group Central Reservations Manager from 200 to 499 room Boutique in London (United Kingdom)
Verified
5 days ago
Co-Pilot has taken a lot of the manual data entry out of reservations, and Room Block Manager gives us a clear view of our groups. Both teams now play a real part in the sales process.
United Kingdom
United Kingdom
Group Central Reservations Manager
Large Hotel
9
Salesforce experience
Cluster Sales Assistant from 200 to 499 room Branded Hotel in Santa Maria (Cape Verde)
Verified
22 days ago
The way how we integrate our communication with partners with the tool, allowing us to track all actions, expectations, goals, etc.
Cape Verde
Cape Verde
Cluster Sales Assistant
Large Hotel
8
Intuitive, flexible reporting with strong support — but faster tickets would help
Salesforce Consultant/Administrator from 200 to 499 room City Center Hotel in Darmstadt (Germany)
Verified
27 days ago
Tech driven professionals with a huge experience in hotel business. The solution is well thought through and very flexible for customization. The solution can be interfaced with many other software solutions. Very friendly staff with a lot of patience. They always have an open ear for improvement suggestions. Improvements/developments are r...
Germany
Germany
Salesforce Consultant/Administrator
Large Hotel
10
Thynk review
Senior leasing agent from 25-49 room Bed & Breakfast & Inn in Jacksonville (United States)
Verified
27 days ago
I highly recommend Thynk for its intuitive interface and robust features and they seamlessly integrate CRM and email marketing capabilities.
United States
United States
Senior leasing agent
Small Hotel
10
Connected sales and clear dashboards — needs stronger tour operator contracting
Digital Transformation Officer from 200 to 499 room City Center Hotel in Vravrona (Greece)
Verified
1 months ago
At Zeus International Hotels & Resorts, Thynk has given us the foundation for a connected sales ecosystem across our hotels. It brings corporate accounts, group business, meetings and events, customer relationships and sales opportunities into one platform designed for the way hoteliers actually work.
The enquiry process is especially compe...
Greece
Greece
Digital Transformation Officer
Large Hotel
9
CRM - User Friendly
Assistant Director of Sales from 500+ room Boutique in Istanbul (Turkey)
Verified
11 months ago
Since the beginning of our enrollment, it's too easy to adapt and use the software. Data is accurate and the graphics allow you to analyze the reports easily.
Turkey
Turkey
Assistant Director of Sales
X-Large Hotel
8
Good experience for this year
Hospitality software assistant from 100 to 199 room Boutique in Decines-Charpieu (France)
Verified
11 months ago
We appreciate the ease of use and interface, the reports are highly customizable, which is great. It's easy to create appointments, tasks, events etc.
Sales team is using it daily as their main tool (previously they were on Excel...)
France
France
Hospitality software assistant
Large Hotel
7
Platform with great potential
Congres Expert from 100 to 199 room Branded Hotel in Putten (Netherlands)
Verified
11 months ago
- The ease of use. Clear and easy to find the information you need.
- Mailing and task possiblities.
- Potential of report building for data analysis.
Netherlands
Netherlands
Congres Expert
Large Hotel
10
Brillian Platform used for Sales CRM and MICE
IT Manager from 500+ room Bed & Breakfast & Inn in Jeddah (Saudi Arabia)
Verified
11 months ago
The platform comes with many enhancements based on the recommendations from business. Started with Sales CRM, add on with MICE module, lite version of block. primary core solution currently running for sales and mice.
Saudi Arabia
Saudi Arabia
IT Manager
X-Large Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Thynk specializes in providing hospitality-focused software solutions designed to streamline operations, enhance customer experiences, and drive revenue. I particularly appreciate: CRM focusingon Hospitality Thynk offers a robust CRM platform tailored specifically for hotels and other hospitality businesses. It helps organizations manage guest relationships, preferences, and communication effectively. Group and Event Management Thynk excels in handling group reservations and events, and also offers group bookings for more than 90 consecutive nights.
Showing all answers to: "What does this product or service do well?"
Thynk specializes in providing hospitality-focused software solutions designed to streamline operations, enhance customer experiences, and drive revenue. I particularly appreciate:
CRM focusingon Hospitality
Thynk offers a robust CRM platform tailored specifically for hotels and other hospitality businesses. It helps organizations manage guest relationships, preferences, and communication effectively.
Group and Event Management
Thynk excels in handling group reservations and events, and also offers group bookings for more than 90 consecutive nights.
Their CRM is truly crafted for hospitality. In an era of overload of CRMs on the market, it is great to see and use something specifically tailored for our industry on top of the solid architecture of Salesforce.
Question:
What differentiates this product or service from the competition?
Answer:
The technical team at Thynk is incredibly flexible, professional, and efficient! It was an absolute pleasure collaborating with them on the integration with Stayntouch PMS. Their product provides extensive optimization, is data-driven, and focuses entirely on the customer experience.
Showing all answers to: "What differentiates this product or service from the competition?"
The technical team at Thynk is incredibly flexible, professional, and efficient! It was an absolute pleasure collaborating with them on the integration with Stayntouch PMS. Their product provides extensive optimization, is data-driven, and focuses entirely on the customer experience.
The flexibility to integrate multiple systems both PMS, POS, event management and payments makes Thynks tools really powerful. Rather than handle only part of customer journey and their details they can manage the full sales funnel and cycle.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Utilize Thynk’s robust customization features to adapt the platform to your property’s specific operations and processes. Partnering with the Thynk team during implementation will ensure seamless integration, enabling you to optimize efficiency, elevate guest experiences, and increase profitability.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Utilize Thynk’s robust customization features to adapt the platform to your property’s specific operations and processes. Partnering with the Thynk team during implementation will ensure seamless integration, enabling you to optimize efficiency, elevate guest experiences, and increase profitability.
Think about what tools and needs your new system needs. If you are looking for a solid CRM, built on the worlds leading crm architecture, Salesforce, you should seriously consider Thynk. If you want to elevate your business and be more data driven and serious about your business decisions, consider Thynk.
+ 0
recommend
Recommended by
Iva Saskova
Product
@
Stayntouch
Jakob W
Director of Partnerships
@
Proposales
Iva Saskova
Product
@
Stayntouch
Jakob W
Director of Partnerships
@
Proposales
Are you a consultant or vendor that recommends Thynk?
Leave a recommendation
News
Thynk
1 week ago
Thynk Partners with Meetingselect to Connect Hotels with Global Corporate RFP Demand
Thynk
8 months ago
Postillion Hotels Boosts Cvent-Sourced Revenue by 30% YoY Using Thynk Commercial Platform, Now with a Thorough Integration with Cvent Supplier Network
Thynk
1 year ago
Sonesta International Hotels Corporation Partners with Thynk to Support its Global Sales Organization
Thynk
1 year ago
Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent
Thynk
1 year ago
Thynk Announces Partnership with Cvent to Elevate Hospitality Sales through Next-Generation Integrations
Thynk
1 year ago
How Maritim is Revolutionizing Hospitality with Innovative Technology
Thynk
2 years ago
Hotel Tech to Elevate the Human Touch
Thynk
2 years ago
Launch of Thynk Direct: Introducing New Technology for Instant Booking in Hospitality
Thynk
2 years ago
How Corsendonk Hotels Simplified its Tech Stack to Improve the Customer Experience
Thynk
2 years ago
Thynk Establishes Asian Presence with Chatrium Hospitality Partnership
Thynk
2 years ago
How Harry's Home Streamline Operations and Boost Efficiencies with Thynk
Thynk
2 years ago
Thynk Strengthens Its Hospitality Cloud Platform with the Acquisition of 'Please ask m'
Thynk
3 years ago
Thynk Raises $13 Million of Series A Funding to Drive Innovation in Verticalized CRM for the Hospitality Industry
Thynk Integrations
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Support
Verified Support
Thynk has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Still gathering info?
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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