Thynk Hotel CRM

4.5 (1 REVIEWS)

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Matti, TJ, Andrew + 6 more experts recommend Thynk

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Next-Gen Hospitality powered by Salesforce

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Ratings Summary

4.5
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Thynk Hotel CRM is the #11 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #371 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Thynk’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Thynk Hotel CRM
Founded in 2019 | Headquarters in Paris (France) | 10 employees
Velocity and adaptability are critical. Thynk caters to your unique go-to-market, brand tone of voice, and way of doing things. It's your open platform to accelerate growth and direct sales. Powered by Salesforce, Thynk provides you with the most impactful hospitality platform on the market.

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Capabilities

Guest 360

Engage customers and win loyalty

Reimagine the role of your staff

Collect and use clean data

Serious scale & drive for innovation

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Accounts & Contact

Gain a 360-degree perspective of your clients, empowering you to seamlessly manage your accounts and contacts like never before. Dive deep into their history, preferences, and interactions, ensuring you're always well-informed.

INCLUDED

Sales Management

Maintain an updated client list. Seamlessly oversee your sales processes, from prospecting to closing deals. Keep a close eye on your sales goals by utilizing accurate forecasting and generating comprehensive reports for making insightful decisions.

INCLUDED

Activities & Tasks

Effortlessly schedule, track, and prioritize tasks, ensuring nothing falls through the cracks. Record meeting notes capturing essential details from every client interaction. Generate reports to gain a deeper understanding of your teams.

INCLUDED

Workflows & Automation

Create and update tasks based on predefined time-bound actions to build efficient sequences. Set up reminders to stay on top of critical tasks and deadlines with ease. Tailor custom customer workflows that align perfectly with your unique processes.

INCLUDED

Mobility & Productivity

Work seamlessly on the go with full desktop and mobile access, even offline. Simplify file management with easy uploading and sharing. Find what you need effortlessly using our global search engine. Rest easy with multi-layered security.

INCLUDED

Centralized Communications

Enjoy full mailbox integration with complete synchronization for emails, tasks, and events in context. Create stunning emails effortlessly using our drag-and-drop email builder. Foster instant team communication to enhance collaboration.

INCLUDED

Pre-Payment, Deposit, Proforma Management

Manage client payment flows in one place, with reminders and automated triggers to ensure that nothing is forgotten.

INCLUDED

Collections & Invoicing

Seamless integration into your accounting systems. Efficiently manage your collections, balances, invoices, and credit notes.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Thynk Average Thynk

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2

Success Stories

6

References

17

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

6 | Medium (25-74 room)

25 | Large (75-199 room)

26 | X-Large (200+ room)

Country

18 | Netherlands

8 | United States of America

7 | Germany

5 | United Kingdom

5 | France

4 | Switzerland

4 | United Arab Emirates

3 | Belgium

2 | Austria

2 | Thailand

1 | Cape Verde

1 | Iraq

1 | Grenada

1 | Kuwait

1 | Maldives

1 | Morocco

1 | Saudi Arabia

Type

23 | Luxury Hotels

18 | City Center Hotels

15 | Branded Hotels

14 | Extended Stay & Serviced Apartments

9 | Resorts

8 | Airport/Conference Hotels

4 | Boutiques

4 | Limited Service & Budget Hotels

2 | Vacation Rentals & Villas

1 | Bed & Breakfast & Inns

1 | Casinos

1 | Hostels

Region

44 | Europe

8 | North America

7 | Middle East

3 | Asia Pacific

2 | Africa

1 | Central America

Category

52 | Hotel Sales Software

40 | Event Management Software

1 | Hotel CRM & Email Marketing

More Products by Thynk

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Hotelier Rating

Excellent
47
Very Good
11
Average
6
Poor
1
Terrible
0

Property Size

  • X-Small (3)
  • Medium (6)
  • Large (25)
  • X-Large (26)

Country

  • Netherlands
    Netherlands
    (18)
  • United States of America
    United States of America
    (8)
  • Germany
    Germany
    (7)
  • United Kingdom
    United Kingdom
    (5)
  • France
    France
    (5)
  • Switzerland
    Switzerland
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Belgium
    Belgium
    (3)
  • Austria
    Austria
    (2)
  • Thailand
    Thailand
    (2)
  • Cape Verde
    Cape Verde
    (1)
  • Iraq
    Iraq
    (1)
  • Grenada
    Grenada
    (1)
  • Kuwait
    Kuwait
    (1)
  • Maldives
    Maldives
    (1)
  • Morocco
    Morocco
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (44)
  • Asia Pacific
    Asia Pacific
    (3)
  • Middle East
    Middle East
    (7)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (2)
9

Salesforce experience

Cluster Sales Assistant from 200 to 499 room Branded Hotel in Santa Maria (Cape Verde)

Verified
2 months ago
The way how we integrate our communication with partners with the tool, allowing us to track all actions, expectations, goals, etc.
Country Cape Verde
Cluster Sales Assistant
X-Large Hotel
  • 1

Recommend empty

It looks like Thynk is not recommended by any hotels

Check out the top 10 most recommended Thynk alternatives

Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

Thynk Event Management is an ideal solution for managing events of any size and shape, streamlining communication, boosting operational efficiency, and enabling the flexibility your customers need for their events.

Question:

What differentiates this product or service from the competition?

Answer:

Thynk Event Management is a customizable Software-as-a-Service platform that offers multiple integrations, providing flexibility to meet customer needs and improve overall efficiency in operations and sales.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Flexibility and integrations are a pivotal part of the overall success when considering suitable software for various business needs. It is essential to consider the whole customer journey from looking for services and booking the service to consuming the service. Thynk is a perfect example of a service that can be integrated into multiple other services creating value to the whole journey.

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Recommended by
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Matti Rautanen CMO @ MeetingPackage
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TJ Christensen CEO @ BlueGator
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Andrew Russo Account Director @ Salesforce
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Jennifer Shin Senior Account Director @ Salesforce
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David Ganly Director @ hconnect
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Matti Rautanen CMO @ MeetingPackage
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TJ Christensen CEO @ BlueGator
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Andrew Russo Account Director @ Salesforce
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Jennifer Shin Senior Account Director @ Salesforce
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David Ganly Director @ hconnect
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Jessica Hayes President @ Hayespitality
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Sebastien Januskiewicz Data Architect @ hapicloud.io
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Livia Zhang ISV Partner Account Manager @ Salesforce
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Niki Van den Broeck Head of Business Development @ Get Into MoRe
Are you a consultant or vendor that recommends Thynk? Leave a recommendation

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Support

Unverified

Thynk has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

91%

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