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Thynk Hotel CRM
4.4 (24 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Iva, Jakob, Matti + 9 more experts recommend Thynk
Read RecommendationsThynk Hotel CRM
Unranked in Hotel CRM & Email Marketing
Hospitality Commercial Platform, powered by Salesforce
88% recommended by 93 hotels
Rotana, Generator, Barrière & 90 others
What is Thynk?
Founded in 2019 | Headquarters in Paris (France) | 65 employees
Thynk Hotel CRM is a comprehensive hotel Customer Relationship Management (CRM) system designed to streamline and enhance the guest experience while driving business growth. The platform operates on Salesforce, offering a robust and scalable solution tailored specifically for the hospitality industry.
Thynk Hotel CRM enables hotels to centralize guest data, automate marketing campaigns, and personalize guest interactions, ensuring consistency and efficiency across all touchpoints. Its adaptability allows it to seamlessly fit into your existing operations, providing actionable insights and recommendations for improving guest satisfaction and loyalty.
With Thynk Hotel CRM, velocity and adaptability are core features, empowering hotels to quickly respond to market changes and customer preferences while maintaining their unique brand voice. The open platform supports accelerated growth and direct sales, making it an essential tool for modern hotel management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Thynk products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Thynk Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Thynk Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Thynk
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Thynk's Provided Description:
"Thynk’s Hospitality Commercial Platform, powered by Salesforce, empowers hoteliers to boost direct sales and increase operational capability while enhancing the customer experience at scale. By seamlessly integrating customer data from different systems and properties, Thynk provides strategic, actionable insights and drives personalization at every step of the customer journey, ensuring consistency and efficiency across all touch points. With its customizable features, multi-property management, multi-currency support, and multi-PMS integration ability, Thynk allows you to automate workflows and manage everything easily from a user-friendly platform."
FAQs
Capabilities
Guest insights & engagement
Guest insights & engagement
Gain a comprehensive view of guests across all your properties with real-time data extracted from your PMS & POS, enabling personalized interactions and tailored communications throughout the customer journey.
Workflow automation
Workflow automation
Streamline processes and operations by managing everything within a single CRM platform, automate workflows and emails to save time and enhance back-of-house processes for efficient customer management.
Security & convenience
Security & convenience
Built on Salesforce, Thynk offers a user-friendly experience with robust enterprise-grade security features, ensuring data protection while allowing you to work from anywhere with the cloud-based platform and mobile app.
Scalability
Scalability
Efficiently manage transactions in multiple currencies and languages, while overseeing all properties from a single platform to standardize processes and optimize performance globally.
Customer relationship management
Customer relationship management
Account, contacts, and sales activities management are fully synchronized with your email inbox and calendar.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Thynk Analytics
Business Intelligence
We believe that data is your most valuable asset. Thynk provides actionable insights, enabling informed strategic decisions while enhancing personalization and process optimization. If needed, our platform integrates data from multiple systems.
Thynk Connect
Say goodbye to tech silos. Thynk is powered by Connect, our industry-leading suite of integrations. We pull data from the PMS and POS, removing the barrier of fragmented information and ultimately empowering teams to delight customers.
Thynk Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Thynk Hotel CRM is the #6 most trending product in the Hotel CRM & Email Marketing category (out of 68) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreThynk’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Thynk Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Thynk Case Studies
References
"Our partnership with Thynk.Cloud will be a game changer for our hotel teams, who have provided out-of-the-ordinary guest experiences with legacy technology. We will be raising the bar with Thynk!"
Dina Belon
President @
Staypineapple, An Iconic Hotel, The Loop Chicago
"Thynk was the first system that truly reflected our needs with a forward-thinking perspective on managing relationships in the hospitality space. It's not just a solution, it's a competitive advantage."
Guy Hutchinson
President & CEO @
Rotana Hotel Management Corporation PJSC
"Thynk is a platform that allows us to make better and faster decisions and be able to service our business clients and our customers in a way that we couldn't do before."
Alex Cisneros
CCO @
Mint House At 70 Pine – NYC
"The automated sales processes from outreach to invoicing have been streamlined with a 50% reduction in costs."
Robert Godwin
Founder & Managing Director @
Lamington Apartments - Hammersmith
"Thynk's flexible and intuitive CRM solution has transformed our operations, empowering our teams to deliver exceptional guest experiences. Thynk serves as our core system, generating an impressive 30-40% of our sales."
Emmanuelle Anglade
Managing Director @
Groupe Lucien Barrière
"Thynk saves our team hours, and when it comes to sales work, we're getting rid of all the dull work and can focus on driving activity."
Florian Ultsch
Managing Director @
Harry's Home Bern
"I have not seen anyone else providing what Thynk will give us now. The idea is fresh, the idea is great, and the ideas help us to organize ourselves."
Roland Elter
CCO & Managing Director @
Maritim Hotel Dusseldorf
"Thynk is an excellent platform. If you are managing multiple properties or even a single property, it helps you manage your system and their efficiency. There is no other alternative."
Hassan Ahdab
President Hotel Operations @
Dur Hospitality Co
"Thynk is not merely unique—it's a transformative solution. With Thynk, we're not just keeping pace with industry trends; we're establishing new benchmarks."
Rene Balmer
General Manager @
Chatrium Hotel Riverside Bangkok
"Thynk benefits from the flexibility and solidity of Salesforce software, we could implement our most important business processes. Thanks to that and the reactivity of Thynk's teams, our Sales teams can focus on their work: propose wonderful events to our end customers."
Charlotte Charles
IT Project Manager @
Groupe Lucien Barrière
Featured Customers
More Products by Thynk
Hotelier Rating
Looking for specific info?
10
Excellent
Group and Seminar Coordinator from 100 to 199 room Boutique in Chamonix (France)
Verified
7 days ago
Marc was a wonderful teacher and it was very interesting to learn how Thynk and these products work. It make it easier to work on it.
France
France
Group and Seminar Coordinator
Large Hotel
10
Perfect!
Group and Seminar Coordinator from 100 to 199 room Boutique in Chamonix (France)
Verified
7 days ago
I enjoyed Mark's energy, kindness and professionalism. He is very friendly and positive, which has made our training smooth and enjoyable.
France
France
Group and Seminar Coordinator
Large Hotel
8
Thynk provides a centralized platform with a team skilled in tailored solutions and excellent support.
Data Analysis Manager from 500+ room Branded Hotel in Santa Ana (United States of America)
Verified
5 months ago
Thynk is a centralized solution that enhances collaboration, is highly user-friendly, and drives productivity that makes it ideal for large-scale businesses. What I like most about Thynk solution is its powerful customization capabilities, seamless integration with various tools, and analytics features, which help businesses streamline proc...
United States of America
United States of America
Data Analysis Manager
X-Large Hotel
5
Review think
Sales Manager from 200 to 499 room Luxury Hotel in Cannes (France)
Verified
5 months ago
Easy to enter our day to day sales activity : Phoning, emailing, resume of a sales call, relance person to recontact in a precise date.
France
France
Sales Manager
X-Large Hotel
9
Thynk
Data Manager sales team from 100 to 199 room Bed & Breakfast & Inn in Paris (France)
Verified
5 months ago
I like the Thynk's graphics, and the way that Thynk is easy to understand et to use for people outside of the data world.
France
France
Data Manager sales team
Large Hotel
10
Number 1 in the Market
Product Owner from 100 to 199 room Bed & Breakfast & Inn in Paris (France)
Verified
5 months ago
I had the chance to work with Thynk since 2 years now and it still a pleasure to work with them. Their strenghts: Communication / Efficiency / Expertise / Proactive
France
France
Product Owner
Large Hotel
10
Great tool!
CPO from 75-99 room Bed & Breakfast & Inn in NewYorkCity (United States of America)
Verified
5 months ago
I like the way we can customize our templates. The deepth of the analytics and the speed of the tool
United States of America
United States of America
CPO
Large Hotel
10
Mary B is a software that says most accurately "WE TOGETHER"
Regional manager from 100 to 199 room City Center Hotel in Bad Homburg (Germany)
Verified
5 months ago
Fast work. Great overview for all areas that work with it. Easy to understand inputs, search fields, inputs. Use of reports and reporting.
Germany
Germany
Regional manager
Large Hotel
10
Efficient and Custom-Tailored
Data management from 500+ room Luxury Hotel in Deauville (France)
Verified
5 months ago
In particular, the Hotel CRM & Email Marketing products by Thynk are integrated seamlessly with both PMS and POS systems for real-time synchronization, enabling significant productivity boosts across operations. This seamless integration ensures that all data is accurate and accessible, reducing errors and improving workflow efficiency. The...
France
France
Data management
X-Large Hotel
5
Incredibly user-friendly
Sales Manager from 500+ room Branded Hotel in Santa Ana (United States of America)
Verified
5 months ago
*Incredibly user-friendly *Clear Interface *Task Management Game Changer *Great Automation features *Teamwork Tool *Incredible Data Transition *Tracking & Focusing Tasks
United States of America
United States of America
Sales Manager
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Thynk specializes in providing hospitality-focused software solutions designed to streamline operations, enhance customer experiences, and drive revenue. I particularly appreciate: CRM focusingon Hospitality Thynk offers a robust CRM platform tailored specifically for hotels and other hospitality businesses. It helps organizations manage guest relationships, preferences, and communication effectively. Group and Event Management Thynk excels in handling group reservations and events, and also offers group bookings for more than 90 consecutive nights.
Showing all answers to: "What does this product or service do well?"
Thynk specializes in providing hospitality-focused software solutions designed to streamline operations, enhance customer experiences, and drive revenue. I particularly appreciate:
CRM focusingon Hospitality
Thynk offers a robust CRM platform tailored specifically for hotels and other hospitality businesses. It helps organizations manage guest relationships, preferences, and communication effectively.
Group and Event Management
Thynk excels in handling group reservations and events, and also offers group bookings for more than 90 consecutive nights.
Their CRM is truly crafted for hospitality. In an era of overload of CRMs on the market, it is great to see and use something specifically tailored for our industry on top of the solid architecture of Salesforce.
Question:
What differentiates this product or service from the competition?
Answer:
The technical team at Thynk is incredibly flexible, professional, and efficient! It was an absolute pleasure collaborating with them on the integration with Stayntouch PMS. Their product provides extensive optimization, is data-driven, and focuses entirely on the customer experience.
Showing all answers to: "What differentiates this product or service from the competition?"
The technical team at Thynk is incredibly flexible, professional, and efficient! It was an absolute pleasure collaborating with them on the integration with Stayntouch PMS. Their product provides extensive optimization, is data-driven, and focuses entirely on the customer experience.
The flexibility to integrate multiple systems both PMS, POS, event management and payments makes Thynks tools really powerful. Rather than handle only part of customer journey and their details they can manage the full sales funnel and cycle.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Utilize Thynk’s robust customization features to adapt the platform to your property’s specific operations and processes. Partnering with the Thynk team during implementation will ensure seamless integration, enabling you to optimize efficiency, elevate guest experiences, and increase profitability.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Utilize Thynk’s robust customization features to adapt the platform to your property’s specific operations and processes. Partnering with the Thynk team during implementation will ensure seamless integration, enabling you to optimize efficiency, elevate guest experiences, and increase profitability.
Think about what tools and needs your new system needs. If you are looking for a solid CRM, built on the worlds leading crm architecture, Salesforce, you should seriously consider Thynk. If you want to elevate your business and be more data driven and serious about your business decisions, consider Thynk.
Recommended by
Iva Saskova
Product
@
Stayntouch
Jakob W
Director of Partnerships
@
Proposales
Iva Saskova
Product
@
Stayntouch
Jakob W
Director of Partnerships
@
Proposales
Are you a consultant or vendor that recommends Thynk?
Leave a recommendation
News
Thynk
6 months ago
Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent
Thynk
6 months ago
Thynk Announces Partnership with Cvent to Elevate Hospitality Sales through Next-Generation Integrations
Thynk
6 months ago
How Maritim is Revolutionizing Hospitality with Innovative Technology
Thynk
1 year ago
Hotel Tech to Elevate the Human Touch
Thynk
1 year ago
Launch of Thynk Direct: Introducing New Technology for Instant Booking in Hospitality
Thynk
1 year ago
How Corsendonk Hotels Simplified its Tech Stack to Improve the Customer Experience
Thynk
1 year ago
Thynk Establishes Asian Presence with Chatrium Hospitality Partnership
Thynk
1 year ago
How Harry's Home Streamline Operations and Boost Efficiencies with Thynk
Thynk
1 year ago
Thynk Strengthens Its Hospitality Cloud Platform with the Acquisition of 'Please ask m'
Thynk
2 years ago
Thynk Raises $13 Million of Series A Funding to Drive Innovation in Verticalized CRM for the Hospitality Industry
Thynk Integrations
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Support
Unverified
Thynk has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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