96
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HelloShift (Guest Engagement)

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Modern Messaging for Hotels

  • Based in San Francisco (United States)
  • Founded in 2014
  • 3 employees on LinkedIn

Company Description

Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift.  HelloShift’s Guest Engagement Suite connects website shoppers and guests to your 24/7 Front Desk with real-time chat and SMS texts.The 24/7 Front Desk uses HelloShift to instantly solve guest issues across buildings, floors, shifts, and departments. > Newsfeed-style interface shows you everything you need to know for your shift, including tasks and checklists. > Guest messages flow into the newsfeed for a seamless staff experience. > Fast, easy, familiar modern messaging features like comments, mentions, tags and customizable notifications support staff collaboration and guest message response times. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time.
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Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift.  HelloShift’s Guest Engagement Suite connects website shoppers and guests to your 24/7 Front Desk with real-time chat and SMS texts.The 24/7 Front Desk uses HelloShift to instantly solve guest issues across buildings, floors, shifts, and departments. > Newsfeed-style interface shows you everything you need to know for your shift, including tasks and checklists. > Guest messages flow into the newsfeed for a seamless staff experience. > Fast, easy, familiar modern messaging features like comments, mentions, tags and customizable notifications support staff collaboration and guest message response times. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time. less

HelloShift (Guest Engagement) Ratings Summary

Recommend to a friend
94%
+9% above category avg.
Number of Employees 3 91% vs. category avg
Years in Business 4 48% vs. category avg
Ranked 2nd in
HelloShift (Guest Engagement) vs. Category Average
+3% 4.8 Ease of Use
+15% 4.8 ROI
+7% 4.8 Support
+8% 4.7 Onboarding

User Reviews

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HelloShift (Guest Engagement)

Reviewed on02/19/2018

THE REVIEW

"Easy communication between departments with HelloShift"

"Easy communication between departments with HelloShift"

Pros

Helloshift is easily accessible across all departments. I like how easily it makes to pass on task among different shifts as well.


Cons

I feel like the interface could use customization features, also if Helloshift could interface with the HMS system that would be great


  • Likelihood to Recommend
    4.5/5
  • Return on Investment (ROI)
    4/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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HelloShift (Guest Engagement)

Reviewed on19/02/2018

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Reference Customers

HelloShift is the best thing that can happen to any hotel.
Dimitar Stanev Director of Operations Engage Hospitality
Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is able to give me all the information I need to quickly resolve guest problems. With HelloShift I can keep an eye on all of my departments instead of just one at a time to prevent problems even before they arise.
Milan Patel Owner Candlewood Suites Wake Forest
Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond.
Elizabeth Brooke Innkeeper The Provincetown Hotel at Gabriel’s

Case Studies & News

  1. Lodging Leaders Podcast 155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur Read more
  2. HelloShift Named 2018’s Top Rated Staff Collaboration Platform in the HotelTechAwards Read more
  3. Hotel Websites: the Lights Are On but Nobody’s Home Read more

Product Overview

What is the product or service they provide?
Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift.  HelloShift’s Guest Engagement Suite connects website shoppers and guests to your 24/7 Front Desk with real-time chat and SMS texts.The 24/7 Front Desk uses HelloShift to instantly solve guest issues across buildings, floors, shifts, and departments. > Newsfeed-style interface shows you everything you need to know for your shift, including tasks and checklists. > Guest messages flow into the newsfeed for a seamless staff experience. > Fast, easy, familiar modern messaging features like comments, mentions, tags and customizable notifications support staff collaboration and guest message response times. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time.
read more
Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift.  HelloShift’s Guest Engagement Suite connects website shoppers and guests to your 24/7 Front Desk with real-time chat and SMS texts.The 24/7 Front Desk uses HelloShift to instantly solve guest issues across buildings, floors, shifts, and departments. > Newsfeed-style interface shows you everything you need to know for your shift, including tasks and checklists. > Guest messages flow into the newsfeed for a seamless staff experience. > Fast, easy, familiar modern messaging features like comments, mentions, tags and customizable notifications support staff collaboration and guest message response times. > Meaningful reports within and across hotels keep staff motivated and accountable and help managers improve operations in real-time. less
What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Guest Messaging Platforms Features

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Implementation

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4.7
  1. Setup free trial account at www.HelloShift.com in minutes, no credit card required
  2. Receive a simple Get Started sheet that helps your team login and instantly start using HelloShift
  3. After your trial, subscribe to a monthly plan or get the best value with a prepaid annual contract
*** Support is always just a click away thanks to in-app messaging ***
read more
  1. Setup free trial account at www.HelloShift.com in minutes, no credit card required
  2. Receive a simple Get Started sheet that helps your team login and instantly start using HelloShift
  3. After your trial, subscribe to a monthly plan or get the best value with a prepaid annual contract
*** Support is always just a click away thanks to in-app messaging *** less

Support

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4.8
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep <10
  • Updates New updates appear automatically in the cloud-based platform.
  • 24/7 support Live chat, Phone, Email, Call center, Online knowledge base

Frequently Asked Question

  • Why use HelloShift?

    HelloShift is modern messaging for hotels. HelloShift connects guests and website shoppers to your 24×7 Front Desk with SMS text and real-time chat. On the back end, HelloShift connects your team across properties, buildings, floors, shifts, departments. Fast, easy, familiar social media tools like comments, mentions, tags, and snippets support responsive Guest Engagement. We partner with our customers to solve hotel communication needs with simple messaging solutions teams love to use.

  • How will my team access HelloShift?

    The Front Desk keeps HelloShift open in an Internet browser window on their computer throughout the shift. HelloShift is cloud-based, so there is no software to install. Chrome and Firefox offer the best experience. Desktop notifications alert the Front Desk to new activity.

    Mobile staff like Housekeeping and Engineering use HelloShift’s iPhone and Android mobile app. Some hotels purchase inexpensive Android phones without mobile plans connected to the hotel’s WiFi for staff to use during their shifts.

    Customizable notifications include desktop notifications, native mobile app alerts, and email.

  • How does HelloShift help management companies?

    Not only will your team communicate with guests, website shoppers, and within each hotel, but also across hotels for meaningful corporate communications. For example, chat with every GM in one thread or assign tasks across properties. Receive meaningful reports that help you understand your team’s performance and where opportunities exist for improvement. Have a problem? Tell us about it and we will solve it in our customer-focused development roadmap.

  • How can I be successful with HelloShift?

    HelloShift is self-training and self-reinforcing. Across hundreds of diverse inns, motels, resorts, and hotels, we have found the more teams use HelloShift, the more useful it becomes. When communication is easy, more communication happens. It’s faster and easier to use HelloShift where the whole team can see what’s happening than use old-school solutions like post-its, emails, logbooks, work-orders, word of mouth. 

Post a Question

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