Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Looking for specific info?

One-stop hotel management with outstanding support

General Manager from 75-99 room Boutique in Washington DC (United States)

Verified

6 days ago

Jonas is an excellent one stop shop for all my hotel property management needs. The customer and technical service is outstanding and extremely hands on. My sales representatives Jim and Rick are on call 24/7 for my needs and Lori and Tim in tech support are outstanding.

United States

General Manager

Mid-Sized Hotel

Share review

Unscrupulous service

General Manager from 10 to 24 room Limited Service & Budget Hotel in Lethbridge (Canada)

4 years ago

Products Reviewed

Property Management Systems

What do you like most?

We are glad that we are no longer with Jonas Chorum. Calling it overpriced would be an serious understatement and since switching, we are getting much more for much less. Imagine being asked to pay a luxury price and receiving a budget product.

What do you dislike or think could be improved?

Non existent customer service. Charging exorbitant fees of thousands of US dollars every year to add OTA connectivity. The PMS also costs thousands of US dollars every year. Forcing customers to implement payment processors of their choosing. I respectfully advise that you ask for yourself how much their PMS costs, what interfaces they include and/or do not include, and about their payment processing requirements. Jonas Chorum forced our property to implement a payment processor of their choosing in the middle of an annual renewal. This meant that unless we, and I was informed, all other Jonas Chorum properties, paid them and/or their preferred third party to process payments, we would no longer be able to view payment details on their Jonas Chorum PMS. The signup and equipment cost was significant and also required a significant signup cost from their chosen payment processor. There was also an large additional annual fee for Jonas Chorum and of course the additional expense from every single debit/credit transaction. This was presented under an explanation of necessary security and although I do not doubt that is how Jonas Chorum chose to set up their system, speaking from 1st hand hotelier experience, I know there are many legitimate Property Management Systems, including at least one major global operation, that does not require that payments be processed in a manner that includes themselves as beneficiaries. Essentially, you will have to get rid of your current payment processor, join their preferred payment processor, pay Jonas Chorum an annual fee for connectivity to this payment processor, in addition to their existing annual fees for basic services and any interfaces, and pay their payment processor device rental and processing fees as long as you use Jonas Chorum. Oh, and you may have to pay for Jonas Chorum to ship and sell you regular computers to run their PMS that can be bought anywhere. Ever hear of Microsoft Silverlight? Ask Jonas Chorum why they finally stopped using it in 2022, years after it had stopped being available on the internet and how this made it virtually impossible to get Jonas Chorum onto any new computers that you wanted which makes no sense for a cloud based PMS. Ask around! After switching property management systems, they refused to return money for unimplemented services and demand 1 year as termination penalty although there is absolutely no penalty for termination (with or without notice) specified in the contract!

Canada

Small Hotel

Solid and reliable cloud based PMS

Operator from 100 to 199 room Bed & Breakfast & Inn in Thousand Oaks (United States)

6 years ago

-Accessibility across multiple devices, platforms, and location -Easy User Interface for beginners

Operator

Large Hotel

Great Tech Team

Director of Sales from 200 to 499 room Bed & Breakfast & Inn in Great Falls (United States)

Great Tech team, very knowledgeable and always willing to find solutions for our concerns.

Director of Sales

Reporting is very easy and user friendly.

General Manager from 100 to 199 room Bed & Breakfast & Inn in Pocatello (United States)

Reporting is very easy and user friendly. The customer service center has great tech's who really work to solve our issues

Love Chorum!

General Manager from 50-74 room Bed & Breakfast & Inn in Lawrenceburg (United States)

Love Chorum! Simple to use and to learn. Rarely have to make calls to support because system is not only user-friendly but the release notes and help pages are great! My staff loves our PMS.

Irvin Dominguez should be promoted to trainer.

Front Office Manager from 50-74 room Branded Hotel in Pompano Beach (United States)

7 years ago

The benefits of working with this vendor are as follows: The customer service is top not. As in they go above and beyond in getting their clients taken care of, Irvin Dominguez did anyway. They continued to reach out to the property to ensure we were updated with the newest software.

Front Office Manager

Very patient and professional

Reservations Manager from 100 to 199 room Motel in Lake George (United States)

Client Relationship Manager Irven, worked with us for about a week and a half until we were fully satisfied with the issues we were experiencing going live with our rates. He was very patient and professional with everyone he spoke with at our resort. Cannot say enough positive things about Irven!

Reservations Manager

Issues with the system freezing but other than that it couldn't be easier to use

General Manager from 200 to 499 room Branded Hotel in Brossard (Canada)

The easy access to each portal and facilitating our work. Our front desk usually has issues with the system freezing but other than that it couldn't be easier to use.

Friendly and helpful

General Manager from 50-74 room Bed & Breakfast & Inn in Danville (United States)

people are very friendly and most helpful when your calling or emailing. Thank you.

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Jonas Chorum

Jonas Hospitality Rankings

Jonas Hospitality Property Management Systems Rankings

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What you'll get

What is Jonas Hospitality?

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant