Zaplox Self-service Kiosk

Ranked 14 (out of 56) in Contactless Check-in

Contactless Check-in

Web-based Lobby Kiosk for Self-Service Check-In and Checkout

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
80%
Recommend
HTR Score icon
HT SCORE
64 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #14 out of 56 in Contactless Check-in

Ease of Use
4.2/5
ROI
3.2/5
Implementation
2.8/5
Customer Support
3.0/5
Verified Customer Support

Zaplox’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • City Center Hotels 3 verified reviews
    80%
  • Boutiques 2 verified reviews
    80%
  • Branded Hotels 2 verified reviews
    80%

Zaplox Self-service Kiosk Overview

Zaplox Self-service Kiosk Overview

Reduce front desk workload and relocate staff to focus on other tasks! Guests will appreciate skipping the lines and 24/7 availability for check-in, and at departure, the kiosk can be used for check out and to review and pay for additional room charges. Zaplox Self-service Kiosk is a web-based application and can run on almost any type of tablet-based hardware with a touch interface. Integrated ...

About Zaplox View website

Founded in 2010 | Headquarters in Sweden, New York | 19 employees

Zaplox is an innovator of the contact-free mobile guest journey and mobile key services for hotels, casinos and vacation rentals. The company offers a turnkey m...

Other Products by Zaplox

1/3

Integrates with

  • Property Management Systems
  • Mobile Key & Keyless Entry
  • Payments Processing Software
Browse integrations (11 verified)

What customers love about Zaplox Self-service Kiosk

Like 80% recommend

Head of IT

Self-service Kiosk and Mobile Key App The benefit on these two products is definitely a reduced check in line at the reception in the high season. The Mobile Key App is very popular in our Hostel

Front of House Manager

Is stable and easy to use Free up time for front line workers which help on the overall service and guest experience

Reception responsible

-Simplifying not having staff 24 hours. -Good support; communication and resolving problems are often easy. -Modern devices fitting well in the surrounding.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Zaplox is a great solution for hotels looking for the best experience in the Low Touch / Touchless side of the business. Zaplox works well in all kinds of devices and is focused on giving the travelers control of their stay.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Zaplox has a great design and capabilities alongside being an innovative company. We had been working with Zaplox for many years and it has always been a pleasure to work with such highly motivated team.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Zaplox and Oracle Hospitality have partnered together for many to create innovation solution, powered by great integrations. Now, more than ever before with the rise of the NEW NEXT solutions such as Zaplox are needed to help the industry recover.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (1)
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Features

Other

9/22 features

Want to go behind the scenes and see how Zaplox Self-service Kiosk works?

Clients & references

References & testimonials

Testimonial avatar
XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in...
Kara Smith Director Sales & Marketing at the XV Beacon Hotel
Testimonial avatar
Waiting in line to check-in and get a key, is the last thing travelers wants to do when they arrive and Zaplox enabled us to offer a mobile guest journey with mobile check-in and mobile keys. Zaplox...
Maria Paulsson Rickle CEO at the Hotel Lundia

Featured partners

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Awards & Certifications

techAwards empty image

Zaplox doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • Denmark
  • Sweden

3 Verified Zaplox Reviews

Likelihood to Recommend
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December 06, 2021

Zaplox Self-service Kiosk Review: Overall easy to use

Reception responsible from City Center Hotels in (Sweden)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

-Simplifying not having staff 24 hours. -Good support; communication and resolving problems are often easy. -Modern devices fitting well in the surrounding.

What do you dislike or think could be improved?

-Program instead of website, closes when staff is not here due to search for virus. -Some guests cannot check-in for no apparent reason. -Company guests cannot check-in by themselves. -Event theme, cho...

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
3

February 02, 2021

Zaplox Self-service Kiosk Review: I see Zaplox as a great vendor in it's field with a serious productline.

Head of IT from Branded Hotels in Gentofte (Denmark)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Self-service Kiosk and Mobile Key App The benefit on these two products is definitely a reduced check in line at the reception in the high season. The Mobile Key App is very popular in our Hostel

What do you dislike or think could be improved?

Unfortunately, the developers have been replaced too many times and this has given us far too long a path to the completion of our project. This also gives us an experience of lack of updated knowledge a...

Customer Support
2
Ease of Use
4.5
Value for money
3.5
Implementation
2.5

February 02, 2021

Zaplox Self-service Kiosk Review: Stable and smooth check in

Front of House Manager from Branded Hotels in Gentofte (Denmark)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Is stable and easy to use Free up time for front line workers which help on the overall service and guest experience

What do you dislike or think could be improved?

Improve the speed overall to create an even faster check-in get the kiosk to automatically restart when its frozen or something goes wrong

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
n/a

Pricing

One time upfront purchase (flat rate)
$10,001 - $50,000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Zaplox Self-service Kiosk Integrations

View all (11 Zaplox Integrations)