Mobile Access by ASSA ABLOY Global Solutions

Ranked 2 (out of 37) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

Mobile Access offers guests a whole new hotel experience. Convenient and secure, there's no need for...

Ratings Snapshot

Certificate of Excellence
Read 143 reviews
95%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 37 in Mobile Key & Keyless Entry

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.6/5
Verified Customer Support

ASSA ABLOY Global Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 83 verified reviews
    94%
  • Luxury Hotels 39 verified reviews
    97%
  • City Center Hotels 18 verified reviews
    93%
  • Resorts 17 verified reviews
    95%
  • Boutiques 10 verified reviews
    96%
  • Extended Stay & Serviced Apartments 9 verified reviews
    94%
  • Limited Service & Budget Hotels 7 verified reviews
    81%
  • Bed & Breakfast & Inns 7 verified reviews
    80%
  • Hostels 6 verified reviews
    98%
  • RV Parks & Campgrounds 6 verified reviews
    92%
  • Airport/Conference Hotels 5 verified reviews
    94%
  • Vacation Rentals & Villas 2 verified reviews
    100%
  • Motels 1 verified reviews
    100%

Mobile Access by ASSA ABLOY Global Solutions Overview

Mobile Access by ASSA ABLOY Global Solutions Overview

ASSA ABLOY Global Solutions Mobile Access provides advanced security for hotels and augments the stay experience for today’s tech-savvy guests. Operating with secure Seos technology, Mobile Access allocates guestrooms and generates encrypted digital keys over a secure channel. This allows users to bypass the front desk and access their assigned guestrooms via their personal smart phones and ...

About ASSA ABLOY Global Solutions View website

Founded in 1979 | Headquarters in Sweden | 4259 employees

The global leader in hotel security technology for nearly 40 years, ASSA ABLOY Global Solutions is a part of the ASSA ABLOY Group, a publicly listed company wit...

Other Products by ASSA ABLOY Global Solutions

Integrates with

  • Mobile Ordering & Room Service
  • Mobile Key & Keyless Entry
  • Property Management Systems
Browse integrations (94 verified)

What customers love about Mobile Access by ASSA ABLOY Global Solutions

Like 95% recommend

Owner in Campbell (United States)

- Remote access to the property using mobile phones. - Same system used across 4 buildings give easy access for maintenance - Digital system more efficient than dealing with physical keys - Has cut down management tim...

Multiproperty Systems Manager in Panamá (Panama)

Undoubtedly Vision Online has a large number of functions that fit specifically to our type of business and puts the detail in each of our needs with customer. (translated from Spanish) Original: Sin duda Vision Onlin...

General Manager in Blankenfelde-Mahlow (Germany)

The Mobile key integration for our hotels with ASSA Hospitality was easy for our partner Roomserve.nl Advice to others: Hardware (ASSA) is one thing, and an easy choice. Finding a good certified software vendor (we ...

IT Manager in Harlington (United Kingdom)

This is my first experience with keyless entry systems and after having worked with the system daily for over 6 months now it is great. Most importantly it is also very secure (we are part of safe hotels organization an...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Assa Abloy's integrations to all major PMS vendors make their mobile key solutions an easy to use solution. Additionally, their cloud based solutions are an easy upgrade from existing solutions for both the property and integrating system taking all the hassle out of upgrading. Assa Abloy is a gre...

by David Carr (INTELITY) on November 16, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Assa Abloy's team has solutions for any situation. With a global footprint backed by local experts, their team is able to help overcome any issues and aid with any local standards that must be met to get your solution up and running as quickly as possible.

by David Carr (INTELITY) on November 16, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Assa Abloy is a great global partner in the digital key space. With a global footprint as well as local experts to be able to help it is a great digital key solution. Additionally, the easy of upgrade to new cloud based systems with existing hardware/integrations is so easy it takes so much time a...

by David Carr (INTELITY) on November 16, 2021

See more answers (2)
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Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

1/2 features

Want to go behind the scenes and see how Mobile Access by ASSA ABLOY Global Solutions works?

Clients & references

References & testimonials

Testimonial avatar
ASSA ABLOY Hospitality’s solutions have been at the forefront of the industry for years, allowing hoteliers to create innovative experiences while utilizing the latest technologies.
Paul Bullock Chief Engineer at the Crowne Plaza Hunter Valley
Testimonial avatar
We chose ASSA ABLOY Hospitality’s Mobile Access and other innovative solutions because we are confident that these technologies will satisfy our guests’ need for quicker access and the latest in h...
Diogo Tamen Technical Services, Maintenance and Conservation at the Pestana Hotel Group

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • United Arab Emirates
  • India
  • Thailand
  • South Africa
  • United Kingdom
  • Turkey
  • Romania
  • Netherlands

143 Verified ASSA ABLOY Global Solutions Reviews

Likelihood to Recommend
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December 14, 2022

Mobile Access by ASSA ABLOY Global Solutions Review: Enhanced contactless guest convenience

Chief Operating Officer from Extended Stay & Serviced Apartments in Melbourne (Australia)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

When we launched our mobile app in 2019, our aim was to make booking easy but thanks to the combined technologies of ASSA ABLOY Global Solutions and Liverton, we now have the ability to extend enhanced co...

What do you dislike or think could be improved?

Nothing, provides enhanced contactless guest convenience

Customer Support
4.5
Ease of Use
4.5
Value for money
n/a
Implementation
n/a

December 09, 2022

Mobile Access by ASSA ABLOY Global Solutions Review: Robust system with nearly 0 failure rate

Cluster IT Manager from Branded Hotels in Dubai (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

we receive prompt response and quick resolution of issues reported to the support team. The mobile key feature works well at our hotel.

What do you dislike or think could be improved?

The company needs to offer competitive pricing for their products/spares and the visionline application needs improvement in terms of reporting, user access management,

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 08, 2022

Mobile Access by ASSA ABLOY Global Solutions Review: Amazing application

Assistant IT Manager from Luxury Hotels in Dubai (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Reliable support anytime we have any issues and is fixed on time, always easy to reach support at anytime and day.

What do you dislike or think could be improved?

Nothing as of now which I can comment but in future if I have any will address with the support team

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 08, 2022

Mobile Access by ASSA ABLOY Global Solutions Review: They know the real meaning of hospitality!

IT Manager from Branded Hotels in Dubai (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Efficiency and stability of their products, systems, immediate response of support teams when assistance is required in addition to friendly system interface.

What do you dislike or think could be improved?

Nothing more to be done in terms of productivity, while it would be great if their pricing could be a little bit lower.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 07, 2022

Mobile Access by ASSA ABLOY Global Solutions Review: we have Good Experience in general. they are working with us from a long time .

Asst. IT manager from Hostels in Area (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system is stable and fully integrated with our mobile app. we found that they are well organized as a company, and we are able to get subject matter experts whenever we want.

What do you dislike or think could be improved?

I know it's a global issue, but you might work on the hardware cost to be more affordable. in general; everything looks fine so far.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 06, 2022

Mobile Access by ASSA ABLOY Global Solutions Review: Mobile Key- worked amazingly

IT Manager from Resorts in (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

it's very quick and haste free, the support, throughout the whole project was amazing and very quick to make this project happen. guest and management both very happy with mobile key.

What do you dislike or think could be improved?

would be better if we can implement the same mobile key solution for the staff cards as well, it will be an added benifit for us.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (/room/month)

Recent News & Content

Recent press releases

Resources & reports

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Popular Mobile Access by ASSA ABLOY Global Solutions Integrations

View all (94 ASSA ABLOY Global Solutions Integrations)