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Journey - Booking Engine
5.0 (5 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Journey - Booking Engine
Unranked in Booking Engine
A booking engine built for conversion
97% recommended by 6 hotels
Journey has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Journey?
Founded in 2012 | Headquarters in Cheltenham, Gloucestershire | 153 employees
Journey is a mobile-first booking platform designed to convert browsing into direct bookings. It offers real-time availability and transparent pricing, enhancing the guest experience with personalized offers. For businesses, Journey facilitates efficient operations by providing teams with clear rate controls and practical tools, ensuring a smooth and secure process to increase direct revenue. Its user-friendly design supports businesses in optimizing their booking processes and enhancing customer engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Journey products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Journey Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Journey Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Journey
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Journey's Provided Description:
"Mobile-first, fast, and made to turn browsing into direct bookings. Guests get real-time availability, transparent pricing, and offers that feel relevant. For teams, it brings clear rate controls, practical tools, and a smoother, secure path to more direct revenue."
FAQs
Journey - Booking Engine Alternatives
Not sure if Journey is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Available Add-ons & Modules
Spa
Booking Engine
Sell every spa experience - from treatments to full spa days - in one place. Guests see clear availability, relevant add-ons, and a booking flow that feels seamless from start to finish. Designed to reduce admin, keep schedules full, and support higher-value bookings.
Rooms
Booking Engine
Make it easy for guests to book the room they want, with clear extras and upgrades available at the right moment. The journey stays simple, mobile-first, and designed to convert, helping guests build a stay that feels personal without slowing the process. More clarity. More direct revenue.
Tables
Booking Engine
Let guests reserve tables with real-time availability and instant confirmation. The process is fast, intuitive, and built to reduce friction for both guests and teams. Clear information, fewer calls, and a smoother way to keep your restaurant running at capacity.
Vouchers
Booking Engine
Sell gift vouchers that guests can buy for themselves or others, ready to use across your hotel. The experience is simple, fast, and mobile-friendly, helping you capture revenue year-round. Clear options and instant delivery keep the process smooth from purchase to redemption.
Events
Booking Engine
List and sell every event – from tastings to workshops – with clear details and live availability. Guests can book instantly, while your team manages capacity in one place. Designed to keep attendance high and reduce manual admin, so your events stay full and organised.
Retail
Booking Engine
Showcase and sell products through a clean, mobile-first storefront. Guests can browse, select, and purchase with ease, whether they’re onsite or planning ahead. It’s a simple way to extend your brand experience and grow ancillary revenue.
Q2 '26 Booking Engine Survey Insights
Is Journey a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 36
Mid-sized
92%
(531)
SiteMinder is a top Booking Engine pick among mid-sized hotels on HotelTechReport, with reviewers pointing to promo codes that “work directly” and hit the website right after setup. That helps teams run direct offers without extra back-and-forth.
#1
of 35
Small
92%
(494)
SiteMinder is a top Booking Engine pick among small hotels on HotelTechReport, with hoteliers pointing to direct booking setup, promo codes, and a clean path to convert inquiries into bookings. Reviewers also like the fast human support when something breaks.
#1
of 21
Large
91%
(111)
SiteMinder is a top Booking Engine pick among Large on HotelTechReport, with hoteliers pointing to its ability to search reservations by online booking reference ID when guests call in. That makes it quicker to pull up the right booking without digging through filters.
Mid-sized
92%
(531)
#1
of 36
SiteMinder is a top Booking Engine pick among mid-sized hotels on HotelTechReport, with reviewers pointing to promo codes that “work directly” and hit the website right after setup. That helps teams run direct offers without extra back-and-forth.
Small
92%
(494)
#1
of 35
SiteMinder is a top Booking Engine pick among small hotels on HotelTechReport, with hoteliers pointing to direct booking setup, promo codes, and a clean path to convert inquiries into bookings. Reviewers also like the fast human support when something breaks.
Large
91%
(111)
#1
of 21
SiteMinder is a top Booking Engine pick among Large on HotelTechReport, with hoteliers pointing to its ability to search reservations by online booking reference ID when guests call in. That makes it quicker to pull up the right booking without digging through filters.
Rank
Hotel type
Popular alternatives
#1
of 36
Boutique Hotels
92%
(581)
SiteMinder is a top Booking Engine pick among Boutique on HotelTechReport, with hoteliers pointing to promo codes and direct bookings that “create promo codes” and keep the website updated without extra work.
#1
of 36
Luxury Hotels
92%
(422)
SiteMinder is a top Booking Engine pick among Luxury on HotelTechReport, with hoteliers pointing to its short load time and mobile-friendly booking path that helps guests get through checkout faster.
#1
of 35
Bed & Breakfast & Inns
89%
(399)
SiteMinder is a top Booking Engine pick among bed and breakfasts on HotelTechReport, with hoteliers calling out promo codes that work directly on their website and help create direct bookings without extra steps.
Boutique Hotels
92%
(581)
#1
of 36
SiteMinder is a top Booking Engine pick among Boutique on HotelTechReport, with hoteliers pointing to promo codes and direct bookings that “create promo codes” and keep the website updated without extra work.
Luxury Hotels
92%
(422)
#1
of 36
SiteMinder is a top Booking Engine pick among Luxury on HotelTechReport, with hoteliers pointing to its short load time and mobile-friendly booking path that helps guests get through checkout faster.
Bed & Breakfast & Inns
89%
(399)
#1
of 35
SiteMinder is a top Booking Engine pick among bed and breakfasts on HotelTechReport, with hoteliers calling out promo codes that work directly on their website and help create direct bookings without extra steps.
Rank
Region
Popular alternatives
#1
of 30
Europe
95%
(491)
Profitroom is a top Booking Engine pick among Europe on HotelTechReport, and hoteliers point to its fast quote-to-book flow, with one saying offers are created “within just a few secounds” after a guest request. For hotels selling direct, that means less back-and-forth at reception.
#1
of 18
Asia Pacific
94%
(428)
SiteMinder is a top Booking Engine pick among Asia Pacific on HotelTechReport for its mobile-friendly booking flow that supports promo codes, packages, and add-ons. Hoteliers say it helps drive direct bookings from their website, and one calls the setup “clean and mobile-friendly.”
#2
of 17
North America
87%
(167)
SiteMinder is a top Booking Engine pick among North America on HotelTechReport, with hoteliers pointing to direct booking setup that works on their own website and can add extras to the booking button. They also note the mobile booking engine is responsive.
Europe
95%
(491)
#1
of 30
Profitroom is a top Booking Engine pick among Europe on HotelTechReport, and hoteliers point to its fast quote-to-book flow, with one saying offers are created “within just a few secounds” after a guest request. For hotels selling direct, that means less back-and-forth at reception.
Asia Pacific
94%
(428)
#1
of 18
SiteMinder is a top Booking Engine pick among Asia Pacific on HotelTechReport for its mobile-friendly booking flow that supports promo codes, packages, and add-ons. Hoteliers say it helps drive direct bookings from their website, and one calls the setup “clean and mobile-friendly.”
North America
87%
(167)
#2
of 17
SiteMinder is a top Booking Engine pick among North America on HotelTechReport, with hoteliers pointing to direct booking setup that works on their own website and can add extras to the booking button. They also note the mobile booking engine is responsive.
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Journey Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Journey - Booking Engine is the #26 most trending product in the Booking Engine category (out of 151) and the #607 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreJourney’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Journey Pricing
Pricing Available By Request
Journey has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Journey to Top Alternatives
Booking Engine built to grow direct website revenue
Step Into the Future of Direct Bookings with Booking Engine 360
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Seamless guest journey — backend integrations could be better
Reception Duty Manager from 25-49 room Luxury Hotel in Calcot (United Kingdom)
Verified
16 days ago
Journey really improves guest experience by making the start middle and end of the guest journey seamless. Nothing is too much trouble for the team they are always open and happy to help.
United Kingdom
United Kingdom
Reception Duty Manager
Small Hotel
10
Journey Experience
Spa Director from 75-99 room Bed & Breakfast & Inn in Guisborough (United Kingdom)
Verified
2 months ago
Using Journey for our booking engine has resulted in an amazing guest experience with bookings that can include rooms, tables & spa with the additional use of gift vouchers for payment - this has increased our average spends. The ease of use of EMS has been great.
United Kingdom
United Kingdom
Spa Director
Mid-Sized Hotel
10
Easy experience
Breakfast supervisor from 200 to 499 room Bed & Breakfast & Inn in Liverpool (United Kingdom)
Verified
4 months ago
Very easy to use system, helped us work within a much more easy to use system than the past. Support when required is fantastic.
United Kingdom
United Kingdom
Breakfast supervisor
Large Hotel
10
Excellent Communication, Cooperation and United Vision to drive Bookings and Revenue
Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Pissouri (Cyprus)
Verified
8 months ago
Communication is extremely clear and efficient with the team. They are patient and quickly support any questions or queries that I might have. They are able to offer recommendations and guidance in terms of new ideas and new campaigns, and how to best implement them. They are constantly optimizing processes to better target specific markets...
Cyprus
Cyprus
Marketing Manager
Large Hotel
10
Increased Revenue, a Smoother Booking Journey, and an Intuitive Platform
Revenue MAnager from 50-74 room Bed & Breakfast & Inn in Greta Bridge (United Kingdom)
Verified
8 months ago
Since introducing Journey, we’ve seen a clear increase in revenue thanks to the improved visibility and presentation of our packages. Guests find it much easier to browse and book, which has helped boost conversions.
The upselling features work smoothly, allowing guests to personalize their stay without feeling overwhelmed, and this has in...
United Kingdom
United Kingdom
Revenue MAnager
Mid-Sized Hotel
- 1
It looks like Journey is not recommended by any hotels
Check out the top 10 most recommended Journey alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Digital marketing and website design and development services are best-in-class with superior ROAS and conversion into the booking engine vs. competing agencies. The booking engine is an all-in-one basket enabling guests to book not only their room but, dining, spa and any other form of experience that the hotel has turned into bookable inventory. The spa software is the leading player in the UK market with 100s of spas on the platform, which is in the process of being upgraded to manage all the experiences a hotel offers.
Showing all answers to: "What does this product or service do well?"
Digital marketing and website design and development services are best-in-class with superior ROAS and conversion into the booking engine vs. competing agencies.
The booking engine is an all-in-one basket enabling guests to book not only their room but, dining, spa and any other form of experience that the hotel has turned into bookable inventory.
The spa software is the leading player in the UK market with 100s of spas on the platform, which is in the process of being upgraded to manage all the experiences a hotel offers.
Question:
What differentiates this product or service from the competition?
Answer:
See the differentiating comments made in the box above. There are no other booking engine or spa management systems that offer the functionality of the Journey offering and when combined with highly effective digital marketing services, the return on experience is unbeatable.
Showing all answers to: "What differentiates this product or service from the competition?"
See the differentiating comments made in the box above.
There are no other booking engine or spa management systems that offer the functionality of the Journey offering and when combined with highly effective digital marketing services, the return on experience is unbeatable.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Book a demo, meet the team and look forward to growing your total revenue per available room. I would also be inclined to understand the power of the full suite, as the compounding effects of integrating the digital marketing, a conversion-led website, the booking engine and the experience management system are exceptional.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Book a demo, meet the team and look forward to growing your total revenue per available room. I would also be inclined to understand the power of the full suite, as the compounding effects of integrating the digital marketing, a conversion-led website, the booking engine and the experience management system are exceptional.
Recommended by
Piers Schmidt
Founder
@
Luxury Branding
Piers Schmidt
Founder
@
Luxury Branding
Are you a consultant or vendor that recommends Journey?
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Journey Integrations
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Support
Unverified
Journey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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