Journey - Booking Engine

5.0 (3 REVIEWS)

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0 out of 100
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Journey - Booking Engine

Unranked in Booking Engine

A booking engine built for conversion

Journey has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is Journey?

Founded in 2012 | Headquarters in Cheltenham, Gloucestershire | 153 employees
Journey is a mobile-first booking platform designed to convert browsing into direct bookings. It offers real-time availability and transparent pricing, enhancing the guest experience with personalized offers. For businesses, Journey facilitates efficient operations by providing teams with clear rate controls and practical tools, ensuring a smooth and secure process to increase direct revenue. Its user-friendly design supports businesses in optimizing their booking processes and enhancing customer engagement.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Journey products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Journey

FAQs

Journey - Booking Engine Alternatives

Not sure if Journey is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Spa

Booking Engine
Sell every spa experience - from treatments to full spa days - in one place. Guests see clear availability, relevant add-ons, and a booking flow that feels seamless from start to finish. Designed to reduce admin, keep schedules full, and support higher-value bookings.

PREMIUM ADD-ON

Rooms

Booking Engine
Make it easy for guests to book the room they want, with clear extras and upgrades available at the right moment. The journey stays simple, mobile-first, and designed to convert, helping guests build a stay that feels personal without slowing the process. More clarity. More direct revenue.

INCLUDED

Tables

Booking Engine
Let guests reserve tables with real-time availability and instant confirmation. The process is fast, intuitive, and built to reduce friction for both guests and teams. Clear information, fewer calls, and a smoother way to keep your restaurant running at capacity.

INCLUDED

Vouchers

Booking Engine
Sell gift vouchers that guests can buy for themselves or others, ready to use across your hotel. The experience is simple, fast, and mobile-friendly, helping you capture revenue year-round. Clear options and instant delivery keep the process smooth from purchase to redemption.

PREMIUM ADD-ON

Events

Booking Engine
List and sell every event – from tastings to workshops – with clear details and live availability. Guests can book instantly, while your team manages capacity in one place. Designed to keep attendance high and reduce manual admin, so your events stay full and organised.

PREMIUM ADD-ON

Retail

Booking Engine
Showcase and sell products through a clean, mobile-first storefront. Guests can browse, select, and purchase with ease, whether they’re onsite or planning ahead. It’s a simple way to extend your brand experience and grow ancillary revenue.

PREMIUM ADD-ON

Q1 '26 Booking Engine Survey Insights

Is Journey a good fit for your hotel?

Mid-sized
92% (529)
#1 of 35

Mid-sized hotels say that SiteMinder's Booking Engine ranks highly according to verified HotelTechReport reviews due to its seamless integration with various platforms, ease of use, and efficient customer support. These elements are crucial for Mid-sized hotels seeking reliable tools to manage bookings effectively.

Small
91% (472)
#1 of 35

Small hotels say that SiteMinder's Booking Engine is highly rated due to its user-friendly interface, seamless customer support, and efficient integration with OTAs, as mentioned in verified HotelTechReport reviews. These strengths are particularly important for Small hotels seeking reliable and accessible technology solutions.

Large
91% (99)
#1 of 21

Large hotels say that SiteMinder's Booking Engine ranks highly in verified HotelTechReport reviews for its user-friendly platform, seamless online distribution management, and effective direct booking facilitation. Additionally, its robust support services contribute significantly to its favorable rating among large hotels.

Luxury Hotels
91% (414)
#1 of 36

Luxury hotels say that SiteMinder's Booking Engine excels based on verified HotelTechReport reviews. Strengths highlighted include seamless integration with property management systems, real-time inventory updates to prevent overbookings, and comprehensive reporting tools that support data-driven decision-making—key priorities for luxury establishments.

Boutique Hotels
92% (569)
#1 of 35

Boutique hotels say that SiteMinder's Booking Engine excels according to verified HotelTechReport reviews for its user-friendly design, seamless OTAs and PMS integration, and effective customer support. Boutique establishments value these strengths for enhancing direct bookings, operational efficiency, and guest satisfaction.

Bed & Breakfast & Inns
89% (386)
#1 of 35

Bed-N-Breakfast hotels say that SiteMinder's Booking Engine ranks highly due to its ease of use, efficient customer support, and reliable real-time rate updates, according to verified HotelTechReport reviews. These strengths are valued for simple management and operational efficiency.

Europe
95% (491)
#1 of 30

Hotels in Europe say that Profitroom’s Booking Engine significantly enhances direct sales and improves guest communication, highlighted by its easy-to-use interface and seamless integration with hotel operations. European hoteliers emphasize the importance of intuitive systems and robust support in managing their diverse needs, with Profitroom’s solutions praised for increasing revenue, delivering bespoke guest experiences, and offering detailed reporting. While some note areas for improvement, such as advanced customization and reporting capabilities, the overall impression marks Profitroom as a reliable partner that adapts to European hotels' operational and strategic goals.

Asia Pacific
94% (422)
#1 of 18

Hotels in Asia Pacific say that SiteMinder's Booking Engine is renowned for its user-friendly design and robust integration capabilities, which are crucial for efficiently managing the complex distribution channels and dynamic pricing strategies prevalent in the region. They appreciate the platform’s ability to seamlessly synchronize with various OTAs and PMS systems in real time, reducing overbookings and manual errors, which is essential for maintaining high occupancy rates and optimizing revenue during peak seasons. However, there is a desire for enhanced customization options to better align with unique branding needs and preferences, alongside a more responsive local support system to address issues promptly, further tailoring the solution to the diverse operational requirements across Asia Pacific.

North America
86% (158)
#2 of 17

Hotels in North America say that SiteMinder's Booking Engine provides an intuitive interface and robust channel management capabilities valuable for streamlining operations and enhancing connectivity to multiple online travel agencies (OTAs), which is vital for hotel efficiency. However, North American hotels emphasize the importance of rapid and reliable customer support, seamless integration with existing property management systems, and improvements in customization and reporting features to fully meet their diverse operational needs and ensure outstanding guest service.

United States
89% (104)
#2 of 15

Hotels in the United States say that Cendyn's Booking Engine product delivers an intuitive and user-friendly platform that fulfills critical needs such as direct booking growth and efficient reservation management. It is highly valued for its ability to integrate seamlessly with various other property management systems and provide essential customization options, which are important factors for optimizing revenue and competitiveness in the U.S. hotel market. While some anticipate further enhancements in reporting capabilities and real-time updates, the overall service and support, particularly through knowledgeable representatives, are commended for maintaining robust operational support.

India
97% (49)
#3 of 9

Hotels in India say that Hotelzify's Booking Engine excels in areas crucial to their operational success, such as an intuitive user interface and comprehensive customer support, which significantly bolster direct bookings and revenue. The platform stands out for its responsive service and technology-driven solutions, offering AI-driven features for competitive pricing and seamless integration with OTAs, which are vital for maintaining rate parity in the Indian market. However, some hotels highlight areas for improvement, including enhanced marketing strategies, increased customization options, and quicker technical resolutions, to further elevate their booking engine experience.

Spain
90% (100)
#1 of 8

Hotels in Spain say that SiteMinder's Booking Engine is highly appreciated for its ease of use, integration capabilities with PMS platforms, and the ability to manage multiple distribution channels, which is crucial for their operations. However, they express a need for improvements in customer support, faster update speeds, and greater customization options, reflecting a preference for efficient systems that cater to the unique logistical and cultural characteristics of the Spanish market. Efficient support and multilingual options, specifically in Spanish, are particularly valued due to the diverse nature of hotel guests and linguistic preferences.

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Journey Reviews Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Journey - Booking Engine is the #14 most trending product in the Booking Engine category (out of 151) and the #432 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Journey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Journey Pricing

Pricing Available By Request

Journey has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Journey Reviews

Hotelier Rating

Excellent
3
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Mid-Sized (1)
  • Large (2)

Country

  • United Kingdom
    United Kingdom
    (2)
  • Cyprus
    Cyprus
    (1)

Region

  • Europe
    Europe
    (3)
10

Easy experience

Breakfast supervisor from 100 to 199 room Bed & Breakfast & Inn in Liverpool (United Kingdom)

Verified
1 months ago
Very easy to use system, helped us work within a much more easy to use system than the past. Support when required is fantastic.
Country United Kingdom
Breakfast supervisor
Large Hotel
10

Excellent Communication, Cooperation and United Vision to drive Bookings and Revenue

Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Pissouri (Cyprus)

Verified
5 months ago
Communication is extremely clear and efficient with the team. They are patient and quickly support any questions or queries that I might have. They are able to offer recommendations and guidance in terms of new ideas and new campaigns, and how to best implement them. They are constantly optimizing processes to better target specific markets...
Country Cyprus
Marketing Manager
Large Hotel
10

Increased Revenue, a Smoother Booking Journey, and an Intuitive Platform

Revenue MAnager from 50-74 room Bed & Breakfast & Inn in Greta Bridge (United Kingdom)

Verified
5 months ago
Since introducing Journey, we’ve seen a clear increase in revenue thanks to the improved visibility and presentation of our packages. Guests find it much easier to browse and book, which has helped boost conversions. The upselling features work smoothly, allowing guests to personalize their stay without feeling overwhelmed, and this has in...
Country United Kingdom
Revenue MAnager
Mid-Sized Hotel
  • 1

Recommend empty

It looks like Journey is not recommended by any hotels

Check out the top 10 most recommended Journey alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Digital marketing and website design and development services are best-in-class with superior ROAS and conversion into the booking engine vs. competing agencies. The booking engine is an all-in-one basket enabling guests to book not only their room but, dining, spa and any other form of experience that the hotel has turned into bookable inventory. The spa software is the leading player in the UK market with 100s of spas on the platform, which is in the process of being upgraded to manage all the experiences a hotel offers.

Question:

What differentiates this product or service from the competition?

Answer:

See the differentiating comments made in the box above. There are no other booking engine or spa management systems that offer the functionality of the Journey offering and when combined with highly effective digital marketing services, the return on experience is unbeatable.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Book a demo, meet the team and look forward to growing your total revenue per available room. I would also be inclined to understand the power of the full suite, as the compounding effects of integrating the digital marketing, a conversion-led website, the booking engine and the experience management system are exceptional.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Piers Schmidt Founder @ Luxury Branding
RecommendationAvatar
Piers Schmidt Founder @ Luxury Branding
Are you a consultant or vendor that recommends Journey? Leave a recommendation

Journey Integrations

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This integration hasn’t been verified by Aven Hospitality yet.

Aven Hospitality

84% recommended by 108 hotels

Booking Engine
RevControl

This integration hasn’t been verified by Journey yet.

RevControl

91% recommended by 82 hotels

Revenue Management Systems
Access Hospitality
Access Hospitality

90% recommended by 127 hotels

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Stripe
Stripe

100% recommended by 2 hotels

Payments Processing Software
SEVENROOMS

This integration hasn’t been verified by SEVENROOMS yet.

SEVENROOMS

100% recommended by 0 hotels

Restaurant Reservation Software
Clarity Hospitality Software

This integration hasn’t been verified by Clarity Hospitality Software yet.

Clarity Hospitality Software

0% recommended by 0 hotels


Support

Unverified

Journey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

HT Score

0/100

Recommended

100%

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