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SiteMinder Booking Engine
4.5 (1113 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SiteMinder Booking Engine
Ranked 1 (out of 142) in Booking Engine
Maximise commission-free bookings, accelerate growth and build guest loyalty with the industry’s #1 Booking Engine
92% recommended by 2317 hotels
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SiteMinder for its seamless integration with over 400 channels, helping hotels prevent overbookings and manage rates efficiently. The platform boosts revenue by optimizing pricing strategies and increasing direct bookings via a user-friendly interface. Some users note high pricing as a concern, particularly for smaller hotels. Others highlight limited customization on reports and the booking engine. Overall, SiteMinder enhances operations but has room for growth in certain areas.
Partners say
Industry experts recommend SiteMinder for its incredibly robust connectivity and extensive global distribution network, which expands hotel visibility across numerous booking channels. Unique features like efficient real-time channel management, seamless integration capabilities with systems such as Duve, and impressive scalability set it apart. The user-friendly interface and innovative approach continually enhance its usability and reliability.
Liliana, Christoph, Ariane and 57 others
Read their recommendationsWhat Types of Hotels SiteMinder is Popular For
Size
238 | X-Small (1-9 room)
382 | Small (10-24 room)
709 | Medium (25-74 room)
730 | Large (75-199 room)
464 | X-Large (200+ room)
Country
341 | Thailand
313 | Australia
252 | Spain
157 | United States of America
113 | Mexico
97 | Malaysia
82 | United Kingdom
73 | New Zealand
67 | Indonesia
66 | Vietnam
49 | Cambodia
48 | Portugal
44 | France
42 | Ireland
39 | Germany
35 | Colombia
31 | Philippines
27 | Taiwan
25 | Singapore
25 | China
23 | Estonia
21 | Canada
21 | South Africa
20 | Italy
19 | India
19 | Finland
16 | Laos
15 | Czech Republic
15 | Hungary
14 | Costa Rica
14 | United Arab Emirates
13 | Switzerland
12 | Iceland
10 | Chile
10 | Turkey
10 | Sri Lanka
10 | Fiji
10 | Austria
10 | Argentina
9 | Latvia
8 | Netherlands
7 | Cyprus
7 | Greece
5 | Uruguay
5 | Malta
5 | Pakistan
5 | Ecuador
5 | Denmark
5 | Belize
5 | Morocco
4 | Romania
4 | Poland
4 | Maldives
4 | Trinidad and Tobago
4 | Sweden
4 | Egypt
4 | Qatar
4 | Peru
3 | Andorra
3 | Norway
3 | Slovenia
3 | Uzbekistan
3 | Kenya
3 | Nigeria
3 | Myanmar
3 | Croatia
3 | Panama
2 | Hong Kong
2 | Zambia
2 | Namibia
2 | Georgia
2 | Bangladesh
2 | Ukraine
2 | Samoa
2 | Saint Martin (French part)
2 | Seychelles
2 | Vanuatu
1 | Dominican Republic
1 | Nepal
1 | Papua New Guinea
1 | Brazil
1 | Saudi Arabia
1 | Oman
1 | Montenegro
1 | Paraguay
1 | Belgium
1 | Mozambique
1 | Uganda
1 | Tunisia
1 | Rwanda
1 | Cameroon
1 | Japan
1 | Honduras
1 | Zimbabwe
1 | Guatemala
1 | Sierra Leone
1 | Nicaragua
1 | Iran
1 | Bahamas
Type
996 | Boutiques
879 | Resorts
827 | Luxury Hotels
766 | City Center Hotels
690 | Bed & Breakfast & Inns
599 | Airport/Conference Hotels
569 | Branded Hotels
560 | Limited Service & Budget Hotels
338 | Extended Stay & Serviced Apartments
194 | Hostels
155 | Vacation Rentals & Villas
143 | Motels
51 | RV Parks & Campgrounds
47 | Casinos
Region
789 | Asia Pacific
703 | Europe
401 | Oceania
291 | North America
91 | South America
45 | Africa
42 | Middle East
13 | Central America
Category
2293 | Channel Managers
1113 | Booking Engine
289 | Website Design
273 | Rate Shopping
131 | Upselling Software
127 | Hotel Rate Parity
126 | Hotel Metasearch Management Software
111 | Guest Messaging Software
Didn’t find what you were looking for?
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Booking Engine is a sophisticated online reservation platform designed to drive direct bookings for hotels, boosting revenue while minimizing dependency on third-party booking sites. It integrates seamlessly with existing Property Management Systems (PMS), allowing for synchronized rate and inventory management across multiple channels, which helps in avoiding overbookings and maintaining rate parity.
The user-friendly interface simplifies the booking process for guests, encouraging higher conversion rates. Additionally, features like Demand Plus and Booking Button further enhance direct bookings, offering intuitive functionality that enriches the guest experience and operational efficiency for hoteliers.
By optimizing online distribution strategies and expanding hotel visibility through robust connectivity and a global distribution network, SiteMinder Booking Engine proves invaluable for improving occupancy and streamlining operations in the hospitality industry.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
SiteMinder Reviews Analyzed: 980
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
SiteMinder Expert Recommendations Analyzed: 50
Read expert recommendationsDescription provided by SiteMinder
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
SiteMinder's Provided Description:
"Travellers are booking direct more than ever before. SiteMinder’s high-converting booking engine helps fully optimised customers achieve a 100x return on investment within 12 months"
FAQs
SiteMinder Booking Engine Alternatives
Not sure if SiteMinder is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:
Capabilities
Built for conversion across all devices
Built for conversion across all devices
Mobile responsive, frictionless booking experience that truly converts no matter what device your guest is using
Advanced and Intuitive design
Advanced and Intuitive design
Flexible calendar and clear booking policies to give your guests the confidence to book
Manage guest reviews
Manage guest reviews
Auto-trigger reviews on Tripadvisor for guests who have completed their stay
Maximise direct revenue
Maximise direct revenue
Boost your bottom line and inspire guest loyalty with upsells and promotions
Powerful plug-in apps
Powerful plug-in apps
Maximise revenue and improve your guests' booking experience with a range of powerful third-party apps
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Available Add-ons & Modules
SiteMinder Demand Plus
Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.
SiteMinder Pay
Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.
Guest Engagement
Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.
Website Builder
Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand
SiteMinder Share
Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.
SiteMinder Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Booking Engine is the #1 most trending product in the Booking Engine category (out of 142) and the #8 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted SiteMinder as the #1 Booking Engine provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare SiteMinder to Top Alternatives
Paraty Tech has spent the last 12 years increasing hotel's and hotel chains' direct sales
Drive more direct bookings by offering your clients a hassle-free and streamlined booking process
Want to find out if SiteMinder is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
1
Bad service
Autonomo from 1 to 4 room Bed & Breakfast & Inn in Rupit (Spain)
Verified
11 days ago
I was a client for almost three years, but I finally ended my collaboration with this company. They charge but don't provide adequate service. I've had problems with the booking engine many times, and the last time the problem wasn't resolved. I've filed a complaint, but I still haven't received a proper quote. Goodbye SiteMinder.
Spain
Spain
Autonomo
X-Small Hotel
10
SiteMinder Review
Ecommerce Department from 10 to 24 room Bed & Breakfast & Inn in Legian (Bali)
Verified
5 months ago
SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you.
Bali
Bali
Ecommerce Department
Small Hotel
10
2 Months with SiteMinder: A Game-Changer for My Guesthouse
Business Development Manager from 100 to 199 room Extended Stay & Serviced Apartment in Kuala Lumpur (Malaysia)
Verified
5 months ago
After 2 months with SiteMinder, I can confidently say it’s been a game-changer for my guesthouse business. The booking engine is incredibly fast, mobile-friendly, and has significantly boosted my sales conversions. The channel manager is a lifesaver, seamlessly connecting my property to multiple OTAs like Agoda and Booking.com, ensuring we’...
Malaysia
Malaysia
Business Development Manager
Large Hotel
10
SiteMinder is an efficient system for managing hotel bookings
E-commerce Supervisor from 200 to 499 room Boutique in Karon (Thailand)
Verified
5 months ago
1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize pricing strategies effectively.
Thailand
Thailand
E-commerce Supervisor
X-Large Hotel
10
Seamless Connectivity and Efficiency for Modern Hoteliers
Online Distribution Manager from 100 to 199 room Branded Hotel in Pak Kret (Thailand)
Verified
5 months ago
Scalability Global Reach and Support Ease of Use SiteMinder’s seamless connectivity, real-time updates, and robust automation simplify channel management, reduce over bookings, and maximize visibility for properties of all sizes, enhancing overall operational efficiency.
Thailand
Thailand
Online Distribution Manager
Large Hotel
10
Booking Management
Customer relation from 10 to 24 room Boutique in Mae Nam (Thailand)
Verified
5 months ago
The system integrates the hotel’s PMS with OTAs for real-time booking management, reducing errors and streamlining reservations. Its centralized dashboard boosts efficiency, enhancing staff productivity and guest satisfaction.
Thailand
Thailand
Customer relation
Small Hotel
10
Channel Managers
Ms. from 100 to 199 room Boutique in Su Thep (Thailand)
Verified
5 months ago
Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details.
Thailand
Thailand
Ms.
Large Hotel
10
Channel Manager platform
Revenue Manager from 200 to 499 room Boutique in Dien Ban (Vietnam)
Verified
5 months ago
The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure.
Vietnam
Vietnam
Revenue Manager
X-Large Hotel
10
Great Sirevice and Support
Reveneu Manager from 10 to 24 room Bed & Breakfast & Inn in Kendwa (Zanzibar Archipelago)
Verified
5 months ago
Good Support, Kanpana Sarapat is great with prompt response as well as the integration team. They are always ready and happy to support.
Zanzibar Archipelago
Zanzibar Archipelago
Reveneu Manager
Small Hotel
10
Siteminder
Reservation Manager from 200 to 499 room Boutique in Bangkok (Thailand)
Verified
5 months ago
SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a phone or a connected app.
Thailand
Thailand
Reservation Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.
Showing all answers to: "What does this product or service do well?"
SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.
SiteMinder excels at simplifying hotel distribution. It ensures properties of all sizes can seamlessly connect to countless channels, maximizing visibility and revenue while minimizing manual work. And it's leading the way in Distribution.
SiteMinder helps hoteliers and hosts all over the world to easily manage their bookings, to keep track of all the different booking channels and to optimize their revenue. In addition, SiteMinder offers integrations with an impressive amount of different software tools for hoteliers.
The Siteminder Channel Manager is reliable, easy to use and offers great support. The new platform is a definite improvement and easy to navigate. It is very handy to have Direct Booking alongside all other Channels.
Siteminder offers the complete package. the product, team, support and constant innovation really set them apart from their industry peers. Very happy with all forms of communication I have had with the team.
Question:
What differentiates this product or service from the competition?
Answer:
The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.
Showing all answers to: "What differentiates this product or service from the competition?"
The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.
Their global reach and robust network of integrations and connected channels are unmatched. SiteMinder’s platform is reliable, scalable, and constantly evolving, making it a go-to choice for hoteliers worldwide.
What stands out is SiteMinder's flexibility. Not only that every hotelier will find what they need to make their business thrive from SiteMinder's solutions, but also from a partner perspective. Working with SitMinder has always been a pleasure, the whole team is always friendly and accommodating.
The biggest difference our team finds is with the support - we can ring and be guaranteed to get help at the other of the line and we have a dedicated email address to help us out also. We find that Siteminder delivers on the promises being made.
Amazing customer support and product innovation. Training is amazing and the support I receive from the team makes me feel very confident in my day to day proceedings. I can only praise the team for how well they represent the company.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.
Dive into their marketplace offerings. SiteMinder isn't just a channel manager—it's a powerful ecosystem for maximizing your property's potential. Use their tools fully to transform your distribution strategy.
Check out SiteMinder and just ask the team what they would recommend for your individual business. They are the experts for optimizing your occupancy rate and will surely help you. With a free trial and demos, they really make it easy for interested hosts to discover their software.
Make the right decision for your business the first time. Other systems may be considered more affordable but ask if they can offer the same level of support, comprehensive features and continual product enhancements as what you will get when choosing Siteminder.
Loads of direct integrations make it a really good product to use I would just suggest doing some prior research beforehand just to make sure that you really get the most out of the product. Having everything in one place is amazing.
Recommended by
Liliana Moreira Ascensão
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SiteMinder Integrations
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Support
Verified Support
SiteMinder has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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