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SiteMinder Booking Engine

4.6 (1343 REVIEWS)

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100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hayden, Olga, Alain + 147 more experts recommend SiteMinder

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SiteMinder Booking Engine

4.6 (1343 REVIEWS)

Ranked 1 (out of 151) in Booking Engine

2026 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Booking Engine provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Maximise commission-free bookings, accelerate growth and build guest loyalty with the industry’s #1 Booking Engine

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93% recommended by 2771 hotels

Viceroy, Hyatt, Minor Hotels & 2768 others

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

SiteMinder provides a robust platform enhancing hotel operations through seamless integration with OTAs and comprehensive booking management. It facilitates real-time updates across channels, reducing manual errors and enhancing guest experience with direct bookings. While being user-friendly, some areas like its booking engine template customization and upsell features were highlighted as needing improvements. Overall, it's crucial for boosting revenue and operational efficiency for hotels.

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Viceroy, Hyatt, Minor Hotels & 2768 others

Read their reviews

Partners say

Industry experts recommend SiteMinder for its incredibly robust connectivity and extensive global distribution network, which expands hotel visibility across numerous booking channels. Unique features like efficient real-time channel management, seamless integration capabilities with systems such as Duve, and impressive scalability set it apart. The user-friendly interface and innovative approach continually enhance its usability and reliability.

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Olga, Alain, Miguel and 69 others

Read their recommendations

What Types of Hotels SiteMinder is Popular For

Size

245 | X-Small (1-9 room)

930 | Small (10-49 room)

727 | Mid-Sized (50-99 room)

996 | Large (100-499 room)

184 | X-Large (500+ room)

Country

537 | Thailand

331 | Australia

286 | Spain

179 | United States

141 | Mexico

138 | Malaysia

94 | United Kingdom

86 | Indonesia

81 | New Zealand

76 | Vietnam

57 | Portugal

54 | Cambodia

51 | Colombia

47 | France

45 | Ireland

42 | Germany

36 | Taiwan

35 | Philippines

29 | Singapore

28 | China

27 | Canada

26 | South Africa

24 | Estonia

23 | Italy

21 | India

20 | Finland

17 | Laos

17 | Peru

17 | Czech Republic

16 | Switzerland

16 | Costa Rica

16 | United Arab Emirates

15 | Hungary

13 | Chile

13 | Sri Lanka

12 | Iceland

11 | Netherlands

11 | Turkey

11 | Fiji

11 | Austria

10 | Argentina

9 | Greece

9 | Latvia

7 | Morocco

7 | Maldives

7 | Cyprus

6 | Denmark

6 | Belize

6 | Uruguay

6 | Malta

6 | Sweden

6 | Ecuador

5 | Romania

5 | Panama

5 | Uzbekistan

4 | Trinidad and Tobago

4 | Pakistan

4 | Qatar

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Hong Kong

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Montenegro

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | El Salvador

1 | Timor-Leste

1 | Paraguay

1 | Botswana

Type

1303 | Boutique Hotels

1106 | Resorts

1030 | Luxury Hotels

965 | City Center Hotels

864 | Bed & Breakfast & Inns

798 | Airport/Conference Hotels

746 | Limited Service & Budget Hotels

712 | Branded Hotels

386 | Extended Stay & Serviced Apartments

250 | Hostels

207 | Vacation Rentals & Villas

157 | Motels

67 | RV Parks & Campgrounds

56 | Casinos

Region

1093 | Asia Pacific

790 | Europe

430 | Oceania

347 | North America

130 | South America

56 | Africa

44 | Middle East

15 | Central America

Category

2819 | Channel Managers

1343 | Booking Engine

342 | Website Design

338 | Rate Shopping

163 | Hotel Metasearch Management Software

145 | Upselling Software

135 | Guest Messaging Software

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SiteMinder Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Booking Engine for Small Hotels
#1 of 35
Best Booking Engine for Mid-sized Hotels
#1 of 35
Best Booking Engine for Large Hotels
#1 of 21

SiteMinder Booking Engine Rankings

By size
Best Booking Engine for Small Hotels 91% recommended by 472 Small hotels
#1 of 35
Small hotels say that SiteMinder's Booking Engine is highly rated due to its user-friendly interface, seamless customer support, and efficient integration with OTAs, as mentioned in verified HotelTechReport reviews. These strengths are particularly important for Small hotels seeking reliable and accessible technology solutions.
Best Booking Engine for Mid-sized Hotels 92% recommended by 529 Mid-sized hotels
#1 of 35
Mid-sized hotels say that SiteMinder's Booking Engine ranks highly according to verified HotelTechReport reviews due to its seamless integration with various platforms, ease of use, and efficient customer support. These elements are crucial for Mid-sized hotels seeking reliable tools to manage bookings effectively.
Best Booking Engine for Large Hotels 91% recommended by 99 Large hotels
#1 of 21
Large hotels say that SiteMinder's Booking Engine ranks highly in verified HotelTechReport reviews for its user-friendly platform, seamless online distribution management, and effective direct booking facilitation. Additionally, its robust support services contribute significantly to its favorable rating among large hotels.
Best Booking Engine for Enterprise Hotels 93% recommended by 49 Enterprise hotels
#1 of 11
X Large hotels say that SiteMinder's Booking Engine excels due to its user-friendly interface and smooth integration with existing hotel systems, facilitating seamless direct bookings. According to verified HotelTechReport reviews, it simplifies operations through real-time updates and reliable reporting features.
By type
Best Booking Engine for Luxury Hotels 91% recommended by 414 Luxury Hotels hotels
#1 of 36
Luxury hotels say that SiteMinder's Booking Engine excels based on verified HotelTechReport reviews. Strengths highlighted include seamless integration with property management systems, real-time inventory updates to prevent overbookings, and comprehensive reporting tools that support data-driven decision-making—key priorities for luxury establishments.
Best Booking Engine for Vacation Rentals & Villas 93% recommended by 85 Vacation Rentals & Villas hotels
#1 of 18
Vacation-Rentals-Villas hotels say that SiteMinder’s Booking Engine is well-regarded for its user-friendly interface, seamless multi-channel connectivity, and effective real-time inventory updates, according to verified HotelTechReport reviews. These features are especially valued for managing diverse vacation properties efficiently.
Best Booking Engine for RV Parks & Campgrounds 91% recommended by 27 RV Parks & Campgrounds hotels
#2 of 11
Rv-Parks-Campgrounds hotels say that SiteMinder's Booking Engine facilitates seamless integration with property management systems, offers reliable real-time updates on rates and availability, and provides a user-friendly interface, according to verified HotelTechReport reviews.
Best Booking Engine for Extended Stay & Serviced Apartments 91% recommended by 174 Extended Stay & Serviced Apartments hotels
#1 of 21
Extended-Stay-Serviced-Apartments hotels say that SiteMinder's Booking Engine ranks highly based on verified HotelTechReport reviews for its user-friendly interface, prompt support response, and effective direct booking management. These strengths are crucial for Extended-Stay-Serviced-Apartments.
Best Booking Engine for Limited Service & Budget Hotels 92% recommended by 313 Limited Service & Budget Hotels hotels
#1 of 29
Limited-Service-Budget hotels say that SiteMinder's Booking Engine ranks highly due to its real-time inventory updates, ease of use, and quick customer support, according to verified HotelTechReport reviews. These features help streamline operations and reduce manual workload.
Best Booking Engine for Airport/Conference Hotels 92% recommended by 327 Airport/Conference Hotels hotels
#1 of 34
Conference hotels say SiteMinder's Booking Engine ranks highly due to its real-time updates, user-friendly interface, and reliable customer support—key strengths in verified HotelTechReport reviews. These features help Conference hotels streamline management tasks and prevent overbookings effectively.
Best Booking Engine for Bed & Breakfast & Inns 89% recommended by 386 Bed & Breakfast & Inns hotels
#1 of 35
Bed-N-Breakfast hotels say that SiteMinder's Booking Engine ranks highly due to its ease of use, efficient customer support, and reliable real-time rate updates, according to verified HotelTechReport reviews. These strengths are valued for simple management and operational efficiency.
Best Booking Engine for Boutique Hotels 92% recommended by 569 Boutique Hotels hotels
#1 of 35
Boutique hotels say that SiteMinder's Booking Engine excels according to verified HotelTechReport reviews for its user-friendly design, seamless OTAs and PMS integration, and effective customer support. Boutique establishments value these strengths for enhancing direct bookings, operational efficiency, and guest satisfaction.
Best Booking Engine for Branded Hotels 93% recommended by 230 Branded Hotels hotels
#1 of 29
Branded hotels say that SiteMinder's Booking Engine ranks highly in verified HotelTechReport reviews due to its ease of use, real-time inventory updates, and dependable customer support. These strengths ensure streamlined operations and increased direct bookings, vital to Branded properties.
Best Booking Engine for Casinos 91% recommended by 24 Casinos hotels
#1 of 7
Casino hotels say that SiteMinder's Booking Engine efficiently manages channel distribution, ensuring seamless integration with Property Management Systems and delivering responsive customer support, according to verified HotelTechReport reviews. These attributes are consistently valued by Casino hotels for optimizing operations and enhancing performance.
Best Booking Engine for City Center Hotels 93% recommended by 355 City Center Hotels hotels
#1 of 31
City-Center-Hotel hotels say that SiteMinder's Booking Engine ranks highly based on verified HotelTechReport reviews for its user-friendly interface, seamless integration with property management systems, and real-time synchronization of rates and availability across channels, minimizing overbookings and optimizing revenue.
Best Booking Engine for Hostels 93% recommended by 104 Hostels hotels
#1 of 12
Hostel hotels say that SiteMinder’s Booking Engine ranks highly in Hostel through verified HotelTechReport reviews. They highlight its user-friendly interface, effective customer support, and reliable real-time updates, which are crucial for optimizing operations and managing direct bookings efficiently.
Best Booking Engine for Motels 92% recommended by 88 Motels hotels
#1 of 9
Motel hotels say that SiteMinder's Booking Engine ranks highly in Motel according to verified HotelTechReport reviews due to its ease of use, seamless channel management, and reliable customer support, crucial for efficiently managing bookings and enhancing user experience.
Best Booking Engine for Other 88% recommended by 150 Other hotels
#1 of 22
Other hotels say that SiteMinder's Booking Engine consistently stands out in verified HotelTechReport reviews for its user-friendly interface, efficient real-time updates, and robust customer support, making it a reliable choice for seamless hotel management and distribution in Other regions.
Best Booking Engine for Resorts 92% recommended by 459 Resorts hotels
#1 of 32
Resort hotels say that SiteMinder's Booking Engine ranks highly, due to user-friendly interface, seamless integration with PMS and OTAs, and effective customer support, as per verified HotelTechReport reviews. These features suit Resort's need for efficient operations and guest satisfaction.
By region
Best Booking Engine for hotels in North America 86% recommended by 158 hotels in North America
#2 of 17
Hotels in North America say that SiteMinder's Booking Engine provides an intuitive interface and robust channel management capabilities valuable for streamlining operations and enhancing connectivity to multiple online travel agencies (OTAs), which is vital for hotel efficiency. However, North American hotels emphasize the importance of rapid and reliable customer support, seamless integration with existing property management systems, and improvements in customization and reporting features to fully meet their diverse operational needs and ensure outstanding guest service.
Best Booking Engine for hotels in Europe 90% recommended by 266 hotels in Europe
#5 of 30
Hotels in Europe say that SiteMinder's Booking Engine provides an intuitive and user-friendly platform with impressive customer support, which is crucial for effectively managing multiple booking channels and increasing direct bookings—key priorities in the European market. However, they note areas for improvement, such as enhancing synchronization speed, offering more extensive language support and localization, and making technical support even more accessible, reflecting the diverse operational needs and multilingual nature of the European hospitality sector.
Best Booking Engine for hotels in Oceania 91% recommended by 227 hotels in Oceania
#1 of 2
Hotels in Oceania say that SiteMinder's Booking Engine is praised for its ease of use, robust integration capabilities, and exemplary customer support, crucial for properties across varied locations and sizes. The platform effectively addresses the region's distinct operational needs, such as managing multiple channels seamlessly, simplifying rate updates, and enhancing direct bookings, which help boost competitiveness in dynamic markets. However, there are calls for improvements in aspects like reporting and mobile accessibility, reflecting the region's drive for greater efficiency and flexibility in technology adoption.
Best Booking Engine for hotels in Asia Pacific 94% recommended by 422 hotels in Asia Pacific
#1 of 18
Hotels in Asia Pacific say that SiteMinder's Booking Engine is renowned for its user-friendly design and robust integration capabilities, which are crucial for efficiently managing the complex distribution channels and dynamic pricing strategies prevalent in the region. They appreciate the platform’s ability to seamlessly synchronize with various OTAs and PMS systems in real time, reducing overbookings and manual errors, which is essential for maintaining high occupancy rates and optimizing revenue during peak seasons. However, there is a desire for enhanced customization options to better align with unique branding needs and preferences, alongside a more responsive local support system to address issues promptly, further tailoring the solution to the diverse operational requirements across Asia Pacific.
Best Booking Engine for hotels in Middle East 84% recommended by 13 hotels in Middle East
#3 of 12
Hotels in the Middle East say that while SiteMinder’s Booking Engine product provides a robust channel management experience supported by a helpful and prompt support team, it falls short in addressing specific regional needs such as integration with local payment gateways and Arabic language support. Middle Eastern hoteliers emphasize the importance of localized payment options, a user interface that accommodates Arabic, and a straightforward setup for promotions and discounts to meet their operational demands and enhance their booking efficiency.
Best Booking Engine for hotels in South America 90% recommended by 83 hotels in South America
#1 of 5
Hotels in South America say that SiteMinder’s booking engine offers intuitive usability and a wide range of channel connections, which are crucial for optimizing online sales strategies in a diverse and ever-evolving market. While the tool significantly aids in automating reservations and managing rates centrally, customization and localization, such as adaptable design options and local payment integration, remain areas for improvement. The support service, while generally responsive, could further benefit from language-specific resources and faster response times, which are particularly important for hotels adapting rapidly to South American markets’ distinct demands.
Best Booking Engine for hotels in Central America 98% recommended by 5 hotels in Central America
#1 of 1
Hotels in Central America say that SiteMinder's Booking Engine is an intuitive and easily navigable tool that aligns well with their operational needs, prioritizing simplicity and efficacy for both online bookings and channel management. The platform’s robust support system, particularly in providing guidance for resolving issues, is highly valued, highlighting the emphasis these hotels place on reliable customer service and straightforward functionality to accommodate their diverse clientele and potential language barriers. Furthermore, the ease of setup and attractive display options are crucial for enhancing guest experiences and maximizing revenue through direct bookings.
Best Booking Engine for hotels in Africa 92% recommended by 33 hotels in Africa
#2 of 7
Hotels in Africa say that SiteMinder's Booking Engine is valuable for its user-friendly interface and efficient integration with existing systems like Property Management Systems (PMS) and Online Travel Agencies (OTAs), which is crucial for streamlining operations and optimizing bookings. The exemplary customer support is appreciated, as it effectively addresses issues that are significant given the tech infrastructure challenges some regions might face. However, there are calls for more advanced features such as expanded promotions, more detailed reporting and geo-targeting to better cater to dynamic rate management and localized marketing strategies, which are vital for competing in diverse markets across the continent.
By country
Best Booking Engine for hotels in Argentina 88% recommended by 6 hotels in Argentina
#1 of 1
Hotels in Argentina say that SiteMinder's Booking Engine provides essential features such as stable channel management, easy booking distribution, and seamless integration with property management systems, which are crucial for local hospitality operations. However, they also note the need for enhancements like improved inventory load times, local currency conversion, and more detailed invoicing to better support their diverse operational and financial requirements. Additionally, hoteliers express a desire for expanded web design options and guidance when major booking channels update their platforms, highlighting the importance of customization and continuous support to meet the unique needs of the Argentine market.
Best Booking Engine for hotels in Australia 91% recommended by 168 hotels in Australia
#1 of 1
Hotels in Australia say that SiteMinder's Booking Engine and Channel Manager provide essential tools for managing online reservations efficiently and reliably, catering well to the diverse needs of Australian hospitality businesses. Hotels appreciate its ease of use, robust support, and seamless integration with various systems, which are crucial given the regional focus on maximizing channel connectivity and operational efficiency. However, feedback suggests improvement areas in reporting, customization, and adaptability to specific business requirements, such as rate management and mobile access, which are significant for enhancing competitive advantage in the dynamic Australian market.
Best Booking Engine for hotels in Canada 80% recommended by 16 hotels in Canada
#1 of 4
Hotels in Canada say that SiteMinder's Booking Engine offers ease of use and effective support, which are crucial for managing multiple properties and diverse booking channels. While Canadian hotels appreciate the system's ability to facilitate efficient operations and improve sales through enhanced OTA connectivity, they note that improvements in customer service response times and user interface flexibility could further enhance their experience.
Best Booking Engine for hotels in Switzerland 89% recommended by 7 hotels in Switzerland
#1 of 1
Hotels in Switzerland say that SiteMinder's Booking Engine offers a broad range of essential functionalities and robust integrations that are valuable for managing multiple properties, but the usability and customer service aspects need enhancements. Swiss hoteliers particularly appreciate user-friendly interfaces and efficient support, which are crucial for their operational effectiveness and maintaining high guest satisfaction levels. Therefore, improvements in the intuitiveness of the platform and the responsiveness of customer service, such as offering dedicated account managers and quicker ticket resolutions, would make SiteMinder a more reliable tool for their specific needs.
Best Booking Engine for hotels in Chile 84% recommended by 11 hotels in Chile
#1 of 1
Hotels in Chile say that SiteMinder's Booking Engine offers an intuitive and integrated platform that effectively manages reservations across various channels. However, many hotels express a desire for enhanced customization options, localized payment solutions like Webpay, and more comprehensive user training and support to better meet their specific operational and market needs. Additionally, there is a call for improved flexibility in addressing unique guest requests and preferences without extra hassle.
Best Booking Engine for hotels in Costa Rica 95% recommended by 13 hotels in Costa Rica
#1 of 1
Hotels in Costa Rica say that SiteMinder's Booking Engine meets their operational needs with its user-friendly interface, cost-effectiveness, and robust integration capabilities. While they appreciate the efficient setup and ease of managing room rates and promotions, they express a desire for enhanced flexibility in website templates and expanded online services like direct tour bookings, crucial for attracting international travelers. Additionally, Costa Rican hoteliers emphasize the need for improved customer service responsiveness and better language support for seamless operations across their multi-lingual teams.
Best Booking Engine for hotels in China 85% recommended by 14 hotels in China
#1 of 1
Hotels in China say that SiteMinder’s Booking Engine and Channel Manager tools are predominantly easy to use and provide effective customer service, which is essential given the diverse levels of technical expertise among hotel staff. While the ability to manage rates and inventory across multiple OTAs is valued, there is a call for enhanced customization options and a more robust booking engine to address specific needs like prevention of overbooking and finer control over rate promotions. Additionally, extending Mandarin-speaking customer support and providing comprehensive operational SOPs for new employees could further bolster its utility for hotels in China.
Best Booking Engine for hotels in Colombia 94% recommended by 29 hotels in Colombia
#1 of 2
Hotels in Colombia say that SiteMinder's Booking Engine offers essential features and strong integrations that align well with their operational needs, such as seamless channel management and intuitive design, which are crucial for optimizing direct sales and reducing dependency on third-party channels. Many Colombian hotels appreciate the localized customer support available in Spanish and English, which reflects an understanding of the regional market dynamics. While some reviews suggest improvements in customization and flexible payment solutions like PSE for Colombian customers, the overall innovation and tailored service make it a preferred choice for hoteliers aiming to enhance profitability and strategic control.
Best Booking Engine for hotels in Germany 91% recommended by 22 hotels in Germany
#1 of 6
Hotels in Germany say that SiteMinder's Booking Engine product excels in offering fast, friendly, and competent customer support, which is highly valued given the fast-paced nature of their operational needs. German hotels particularly appreciate the system's ease of use and seamless integration with other platforms, though they note a preference for enhancements tailored to local preferences, such as a calendar that starts on Monday and improved localization features. However, they also seek more customizable options for features like rate comparisons and automated language support to meet specific operational and guest experience requirements.
Best Booking Engine for hotels in Spain 90% recommended by 100 hotels in Spain
#1 of 8
Hotels in Spain say that SiteMinder's Booking Engine is highly appreciated for its ease of use, integration capabilities with PMS platforms, and the ability to manage multiple distribution channels, which is crucial for their operations. However, they express a need for improvements in customer support, faster update speeds, and greater customization options, reflecting a preference for efficient systems that cater to the unique logistical and cultural characteristics of the Spanish market. Efficient support and multilingual options, specifically in Spanish, are particularly valued due to the diverse nature of hotel guests and linguistic preferences.
Best Booking Engine for hotels in Fiji 90% recommended by 6 hotels in Fiji
#1 of 1
Hotels in Fiji say that SiteMinder's Booking Engine is an essential tool for maintaining market competitiveness and operational efficiency due to its ability to manage distribution channels, ensure consistent pricing, and provide insightful analytics. The emphasis on prompt and knowledgeable customer support, coupled with the platform's ease of use, aligns well with the local industry’s need for reliable, real-time connectivity and flexibility amidst fluctuating market demands. However, there is a desire for more in-person training and enhanced functionality to further match OTA capabilities, highlighting the importance of tailored solutions to meet Fiji's unique hospitality needs.
Best Booking Engine for hotels in France 95% recommended by 14 hotels in France
#3 of 3
Hotels in France say that SiteMinder's Booking Engine is an efficient and intuitive tool that effectively simplifies distribution management across multiple channels, which is crucial given the complexity of operating in the French market. The comprehensive customer support and reliability of the tool are particularly valued, although there is room for improvement in areas such as hotline accessibility, rate management flexibility, and integration with other systems like PMS for enhanced functionality.
Best Booking Engine for hotels in United Kingdom 89% recommended by 47 hotels in United Kingdom
#2 of 7
Hotels in the United Kingdom say that SiteMinder's Booking Engine excels in offering responsive and knowledgeable customer support, which is crucial for addressing technical issues promptly in the fast-paced hospitality industry. UK hoteliers appreciate the platform's user-friendly interface and efficient channel management features that reduce the risk of overbooking and ensure rate parity, as these are essential aspects for maintaining smooth operations and maximizing revenue. Despite some concerns about the complexity of certain features and areas for integration improvement, the tool is valued for its ease of use, robust support, and impact on increasing direct bookings, which aligns well with the operational needs of UK properties seeking reliable solutions to streamline reservations and revenue management.
Best Booking Engine for hotels in Greece 86% recommended by 5 hotels in Greece
#1 of 1
Hotels in Greece say that SiteMinder's Booking Engine enhances visibility and marketing through its comprehensive channel manager, which is crucial for expanding their reach to over 28 new platforms effortlessly. Greek hotels particularly appreciate the tool’s user-friendly interface, effective inventory and distribution management, and the boost in bookings from online travel agencies (OTAs), although some note room for improvement in mobile functionality and customer service response times.
Best Booking Engine for hotels in Indonesia 97% recommended by 32 hotels in Indonesia
#1 of 3
Hotels in Indonesia say that SiteMinder's Booking Engine product effectively addresses their critical operational needs by facilitating seamless integration with major OTAs, enhancing direct bookings, and offering real-time updates that mitigate overbooking issues. The user-friendly interface and robust customer service are highly appreciated, making it a preferred choice for managing e-commerce operations efficiently. However, hoteliers express a desire for improvements in local payment processing options and expanded reporting features to better analyze performance metrics relevant to the Indonesian market.
Best Booking Engine for hotels in Ireland 96% recommended by 5 hotels in Ireland
#6 of 6
Hotels in Ireland say that SiteMinder's Booking Engine excels in providing user-friendly interfaces and comprehensive technical support, both crucial for meeting the operational needs of hotels in the region. The intuitive design facilitates use by both new and experienced staff, ensuring seamless management of reservations, while the exceptional support and training ease integration, making it a preferred choice for Irish hotels aiming to streamline their booking processes. However, the pricing structure for certain features and greater system integration remain areas for potential improvement.
Best Booking Engine for hotels in India 96% recommended by 8 hotels in India
#8 of 9
Hotels in India say that SiteMinder's Booking Engine product is favored for its user-friendly interface and robust customer support, which are crucial for their diverse operational needs. However, there is a desire for more flexible payment gateway options and enhanced reporting capabilities to better suit the Indian market's unique transactional and data analysis requirements.
Best Booking Engine for hotels in Italy 90% recommended by 7 hotels in Italy
#5 of 6
Hotels in Italy say that SiteMinder's Booking Engine stands out for its user-friendly interface, seamless hotel website integration, and effective customer assistance, especially valued when offered in the local language. Italian hoteliers appreciate its flexibility in channel management and the potential for increasing direct bookings, but they express a desire for improved promotional tools and clarity in handling taxes. These features are crucial as they seek to enhance operational efficiency and maximize revenue through direct sales channels.
Best Booking Engine for hotels in Cambodia 97% recommended by 38 hotels in Cambodia
#1 of 2
Hotels in Cambodia say that SiteMinder's Booking Engine is invaluable for its seamless integration with property management systems, playing a crucial role in preventing overbookings and optimizing revenue strategies in the competitive hospitality market. Cambodian hoteliers appreciate its user-friendly interface and swift support, but they express a desire for more competitive pricing, diverse local channel integrations, and enhanced mobile functionality, reflecting the need for flexible and cost-efficient solutions that align with the operational nuances of the region.
Best Booking Engine for hotels in Laos 94% recommended by 8 hotels in Laos
#1 of 1
Hotels in Laos say that SiteMinder's Booking Engine is valued for its mobile-friendly interface, quick load times, and efficient channel management, which are crucial for optimizing distribution and revenue in a market reliant on tourism. Many review the platform as an all-in-one solution that significantly eases room management and promotion efforts, though they note areas for improvement, such as integration with PoS systems and enhanced tracking for different guest profiles, to better meet the unique operational needs and guest segmentation that small to medium-sized hotels in Laos prioritize.
Best Booking Engine for hotels in Sri Lanka 86% recommended by 5 hotels in Sri Lanka
#3 of 3
Hotels in Sri Lanka say that SiteMinder's Booking Engine is particularly valued for its user-friendly interface and seamless channel management, which aligns well with the operational need for efficiency and ease of use in the fast-paced hospitality environment typical in Sri Lankan hotels. However, they highlight areas for improvement, such as expanding website template options and enhancing rate plan features to maintain competitive parity with OTAs, while also emphasizing the need for quicker response times from support services to address real-time challenges effectively.
Best Booking Engine for hotels in Morocco 88% recommended by 5 hotels in Morocco
#1 of 1
Hotels in Morocco say that SiteMinder's Booking Engine is user-friendly and facilitates seamless integration with various apps, which is crucial for enhancing operational efficiency in the diverse Moroccan tourism landscape. They find the system reliable and customizable, although there is a desire for more advanced promotional features and localized options, such as a management office in Morocco and tools tailored to the specific needs of smaller properties. Additionally, while the engine supports easy rate adjustments and strong technical support, enhancements in promoting cross-promotions and expanding local payment options are desired to better cater to the regional market dynamics.
Best Booking Engine for hotels in Mexico 90% recommended by 70 hotels in Mexico
#1 of 4
Hotels in Mexico say that SiteMinder's Booking Engine is generally intuitive and user-friendly, with strong support services that are essential for addressing operational needs specific to the region. However, there are concerns about response times and some technical limitations, particularly in integrating seamlessly with other platforms and providing sufficient customization options. Additionally, having support available in local languages and extending coverage outside of typical business hours are crucial factors for Mexican hotels to consider when selecting a booking engine provider. Overall, although the solution is efficient and beneficial, enhancements in training, implementation speed, and support infrastructure could further improve the user experience for hotels in Mexico.
Best Booking Engine for hotels in Malaysia 91% recommended by 78 hotels in Malaysia
#1 of 4
Hotels in Malaysia say that SiteMinder's Booking Engine and Channel Manager expertly address their operational needs by optimizing real-time synchronization, enhancing direct bookings, and reducing overbookings, which are critical for local hotels seeking efficiency in a competitive market. However, they also express a desire for improved flexibility in promo code usage, localized payment options, and faster support response times to better cater to regional preferences and operational requirements. Overall, SiteMinder proves to be a powerful tool in helping Malaysian hotels streamline their operations and improve both guest experience and revenue management.
Best Booking Engine for hotels in New Zealand 90% recommended by 48 hotels in New Zealand
#1 of 1
Hotels in New Zealand say that SiteMinder's Booking Engine is a reliable and user-friendly solution that effectively streamlines booking management across multiple channels, important for properties looking to save time and reduce stress. The product’s ease of use and excellent customer support are highly valued, particularly given the diverse operational needs and remote locations of many New Zealand hotels. However, some feedback suggests an appetite for more advanced technological features and better integration with other systems to enhance flexibility, efficiency, and customization according to specific property requirements in the dynamic New Zealand market.
Best Booking Engine for hotels in Peru 95% recommended by 10 hotels in Peru
#1 of 1
Hotels in Peru say that SiteMinder's Booking Engine is generally user-friendly and efficient in streamlining operations, which is crucial for optimizing the diverse hospitality market in Peru. Although the platform effectively centralizes rate and inventory management across multiple channels, there is room for improvement in areas such as customization options and support responsiveness, aspects highly valued by Peruvian hoteliers to enhance their competitiveness and operational agility.
Best Booking Engine for hotels in Philippines 89% recommended by 15 hotels in Philippines
#2 of 3
Hotels in the Philippines say that SiteMinder's Booking Engine excels in automation and ease of use, which are crucial for enhancing operational efficiency and providing seamless user experiences for hotel staff. They particularly value the platform's ability to integrate with various systems and support team availability, while expressing a need for more flexible pricing, comprehensive reporting options, and enhancements in customer support responsiveness. Such features and improvements align with local hoteliers' needs to increase revenue potential, optimize resource allocation, and maintain competitive advantage in the dynamic hospitality market of the Philippines.
Best Booking Engine for hotels in Portugal 92% recommended by 22 hotels in Portugal
#4 of 5
Hotels in Portugal say that SiteMinder’s Booking Engine is intuitive and user-friendly, offering strong support and seamless integration with various channel management solutions, which are crucial for operational efficiency in their diverse hospitality landscape. While the system significantly boosts online sales and facilitates multi-channel booking, users desire enhancements such as advanced reporting, customizable dashboards, and compliance with local regulatory requirements like certified invoicing and foreigner registration. Overall, SiteMinder is praised for improving operational processes, but there's room for development in tailoring features to meet specific local legal and business needs.
Best Booking Engine for hotels in Singapore 96% recommended by 7 hotels in Singapore
#1 of 1
Hotels in Singapore say that SiteMinder's Booking Engine significantly optimizes their channel distribution and connectivity, a critical aspect given the dynamic hospitality landscape in this region. The platform is praised for its user-friendly interface and comprehensive integrations, essential for maintaining real-time updates and maximizing revenue potential amidst Singapore's diverse and competitive market. However, some users suggest improvements in automating certain processes and simplifying setup tasks to enhance efficiency and ease of use.
Best Booking Engine for hotels in Thailand 95% recommended by 166 hotels in Thailand
#1 of 4
Hotels in Thailand say that SiteMinder's Booking Engine and Channel Manager stand out for their ease of use, real-time inventory management, and strong OTA connectivity, which are crucial in reducing overbookings and streamlining operations—a significant factor for Thai hotels navigating a competitive and dynamic hospitality market. However, they feel that enhanced customer support availability in Thai, improved visual interface, and more comprehensive reporting tools could further cater to the specific needs of hotels in Thailand, providing deeper market insights and allowing for better strategic decision-making.
Best Booking Engine for hotels in Turkey 92% recommended by 5 hotels in Turkey
#4 of 4
Hotels in Turkey say that SiteMinder's Booking Engine provides an effective and user-friendly solution that aligns well with their operational needs for ease of use and quick updates. However, they express a desire for more advanced promotional capabilities, such as automated promotions instead of manual promotion codes, to better cater to the competitive hospitality landscape. Additionally, the Turkish market values strong support engagement, especially for resolving issues with channel integrations directly through the provider.
Best Booking Engine for hotels in Taiwan 90% recommended by 10 hotels in Taiwan
#1 of 2
Hotels in Taiwan say that SiteMinder's Booking Engine excels in ease of use and robust integration with multiple OTA platforms, which is crucial for efficiently managing room rates and availability. However, they emphasize the need for improved Mandarin language support and customer service availability, reflecting a preference for localized solutions that cater to language and operational nuances. Additionally, there is an expressed desire for more comprehensive features such as secure reservation management and collaboration with important local services like the Taiwan High-Speed Rail.
Best Booking Engine for hotels in United States 84% recommended by 72 hotels in United States
#3 of 15
Hotels in the United States say that SiteMinder's Booking Engine offers robust channels and distribution management which is crucial for maximizing occupancy and revenue, although concerns such as poor customer service, complex booking processes, and lack of certain features like automated integrations and detailed reporting often affect their operational efficiency. For U.S. hotels, it is vital to have a booking engine that integrates seamlessly with property management systems, offers dynamic pricing, and ensures prompt issue resolution—areas where SiteMinder shows potential but needs enhancements according to user feedback.
Best Booking Engine for hotels in Vietnam 94% recommended by 36 hotels in Vietnam
#1 of 1
Hotels in Vietnam say that SiteMinder's Booking Engine and Channel Manager are valuable tools for efficiently managing their operations, offering real-time updates, seamless integration with PMS, and user-friendly interfaces, which help minimize errors and improve revenue. While they appreciate the responsive customer support and the ability to streamline multiple OTA channels, Vietnamese hotels specifically desire improvements such as quicker two-way sync to prevent overbookings, enhanced reporting systems, and more features like multi-language support—particularly in Vietnamese—to better cater to their local market needs. Moreover, the ability to customize rates and manage various operational complexities efficiently is crucial for meeting the diverse requirements of Vietnamese hotels.
Best Booking Engine for hotels in South Africa 97% recommended by 16 hotels in South Africa
#2 of 4
Hotels in South Africa say that SiteMinder's Booking Engine is highly valued for its seamless integration with local platforms, robust support services, and effective use of analytics, which are crucial for enhancing booking conversions and managing rates. They appreciate features such as real-time updates and mobile compatibility, which align well with the growing need for efficient operations and guest engagement tools. However, they also note areas for improvement like local currency payment options and deeper integration with South African payment gateways, as these factors significantly impact their operational choices.

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What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Booking Engine is a sophisticated online reservation platform designed to drive direct bookings for hotels, boosting revenue while minimizing dependency on third-party booking sites. It integrates seamlessly with existing Property Management Systems (PMS), allowing for synchronized rate and inventory management across multiple channels, which helps in avoiding overbookings and maintaining rate parity. The user-friendly interface simplifies the booking process for guests, encouraging higher conversion rates. Additionally, features like Demand Plus and Booking Button further enhance direct bookings, offering intuitive functionality that enriches the guest experience and operational efficiency for hoteliers. By optimizing online distribution strategies and expanding hotel visibility through robust connectivity and a global distribution network, SiteMinder Booking Engine proves invaluable for improving occupancy and streamlining operations in the hospitality industry.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Built for conversion across all devices

Advanced and Intuitive design

Manage guest reviews

Maximise direct revenue

Powerful plug-in apps

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in experience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
1343 reviews
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Boutique Hotels 92% recommended by 578 Boutique Hotels
Resorts 92% recommended by 469 Resorts
Luxury Hotels 92% recommended by 421 Luxury Hotels
Bed & Breakfast & Inns 89% recommended by 395 Bed & Breakfast & Inns
City Center Hotels 93% recommended by 360 City Center Hotels
Airport/Conference Hotels 92% recommended by 333 Airport/Conference Hotels
Limited Service & Budget Hotels 92% recommended by 317 Limited Service & Budget Hotels
Branded Hotels 94% recommended by 233 Branded Hotels
Extended Stay & Serviced Apartments 91% recommended by 175 Extended Stay & Serviced Apartments
Hostels 93% recommended by 104 Hostels
Motels 93% recommended by 90 Motels
Vacation Rentals & Villas 93% recommended by 86 Vacation Rentals & Villas
RV Parks & Campgrounds 91% recommended by 27 RV Parks & Campgrounds
Casinos 91% recommended by 24 Casinos

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Booking Engine is the #1 most trending product in the Booking Engine category (out of 151) and the #8 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Booking Engine provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

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67

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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Metro Hotels celebrates 50 years in business, generates additional $1.6m in revenue with support from SiteMinder.

SouthPerth (Australia)

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Diamond Resort Phuket delivers effortless, end‑to‑end hospitality with SiteMinder as the engine, and Welcome Pickups as the seamless last‑mile connection for every guest.

Bang Tao Beach (Thailand)

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Attic Backpackers: Putting people first with help from SiteMinder

Auckland Central (New Zealand)

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Hoteles Galia drives its expansion with SiteMinder’s platform

CiudaddelCarmen (Mexico)

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Hotel Villa Mexicana optimises bookings and reduces no-shows with SiteMinder Pay

Zihuatanejo (México)

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How BTH Hotels transformed its guest acquisition and increased revenue by 56% with SiteMinder’s platform

San Borja (Peru)

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Hotel East Group saves time, strengthens guest experience with SiteMinder’s platform

Songshan (Taiwan)

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Gravity Haus has rock-solid foundation for success with SiteMinder and Mews

Breckenridge (United States)

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Snö Hotels increases room nights by 40% with integrated technology

Cerler (Spain)

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Roomzzz on track to reach its full potential with help from SiteMinder’s platform

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Distinctive Concept Hotels boosts occupancy to 80% with SiteMinder’s platform

Tulum (Mexico)

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Kindness Hotel (康橋商旅) achieves 100% growth in online bookings with help from SiteMinder’s platform

Taitung City (Taiwan)

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SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa

Jungutbatu (Bali)

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From manual struggles to smart solutions: SiteMinder powers success at Sotetsu Grand Fresa Taipei Ximen

Taipei (Taiwan)

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Langenargen (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Gatlinburg (United States)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kuta (Bali)

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SiteMinder Guest Engagement (Messaging) Guest Messaging Software

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SiteMinder Reviews

Hotelier Rating

Excellent
1050
Very Good
174
Average
69
Poor
22
Terrible
28

Property Size

  • X-Small (140)
  • Small (487)
  • Mid-Sized (298)
  • Large (342)
  • X-Large (48)

Country

  • Australia
    Australia
    (170)
  • Thailand
    Thailand
    (167)
  • Spain
    Spain
    (101)
  • Malaysia
    Malaysia
    (78)
  • Mexico
    Mexico
    (75)
  • United States
    United States
    (73)
  • New Zealand
    New Zealand
    (49)
  • United Kingdom
    United Kingdom
    (47)
  • Cambodia
    Cambodia
    (38)
  • Vietnam
    Vietnam
    (37)
  • Indonesia
    Indonesia
    (32)
  • Colombia
    Colombia
    (32)
  • Portugal
    Portugal
    (22)
  • Germany
    Germany
    (22)
  • Canada
    Canada
    (17)
  • South Africa
    South Africa
    (17)
  • Philippines
    Philippines
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • China
    China
    (14)
  • France
    France
    (14)
  • Taiwan
    Taiwan
    (11)
  • Peru
    Peru
    (11)
  • Chile
    Chile
    (11)
  • Italy
    Italy
    (8)
  • Laos
    Laos
    (8)
  • India
    India
    (8)
  • Fiji
    Fiji
    (7)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Sri Lanka
    Sri Lanka
    (6)
  • Argentina
    Argentina
    (6)
  • Greece
    Greece
    (6)
  • Uruguay
    Uruguay
    (5)
  • Ireland
    Ireland
    (5)
  • Morocco
    Morocco
    (5)
  • Turkey
    Turkey
    (5)
  • Austria
    Austria
    (4)
  • Cyprus
    Cyprus
    (4)
  • Netherlands
    Netherlands
    (4)
  • Malta
    Malta
    (4)
  • Sweden
    Sweden
    (3)
  • Belize
    Belize
    (3)
  • Andorra
    Andorra
    (3)
  • Panama
    Panama
    (3)
  • Romania
    Romania
    (3)
  • Ecuador
    Ecuador
    (3)
  • Pakistan
    Pakistan
    (3)
  • Finland
    Finland
    (3)
  • Denmark
    Denmark
    (3)
  • Zambia
    Zambia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Myanmar
    Myanmar
    (2)
  • Nigeria
    Nigeria
    (2)
  • Kenya
    Kenya
    (2)
  • Croatia
    Croatia
    (2)
  • Paraguay
    Paraguay
    (1)
  • Montenegro
    Montenegro
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Estonia
    Estonia
    (1)
  • Cook Islands
    Cook Islands
    (1)
  • Ukraine
    Ukraine
    (1)
  • Nepal
    Nepal
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • New Caledonia
    New Caledonia
    (1)
  • Botswana
    Botswana
    (1)
  • Guatemala
    Guatemala
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Mozambique
    Mozambique
    (1)
  • Uganda
    Uganda
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Norway
    Norway
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Brazil
    Brazil
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Iran
    Iran
    (1)
  • Georgia
    Georgia
    (1)
  • Slovenia
    Slovenia
    (1)
  • Honduras
    Honduras
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (270)
  • Asia Pacific
    Asia Pacific
    (426)
  • Oceania
    Oceania
    (231)
  • Middle East
    Middle East
    (13)
  • South America
    South America
    (90)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (34)

Looking for specific info?

10

Everything was excellent with our Channel Manager.

Sales manager from 25-49 room in Morelia (Mexico)

Verified
7 days ago
That any problem I might have with any platform, I can resolve immediately with the Channel Manager or with support from someone at SiteMinder
Country Mexico
Sales manager
Small Hotel
Share review
10

Helpful support

Manager from 25-49 room Branded Hotel in Otahuhu (New Zealand)

Verified
7 days ago
UI is decent, simple to use and intuitive. We still need to be familiar with it as a whole but initial impressions are good!
Country New Zealand
Manager
Small Hotel
Share review
10

SiteMinder for the win - Abigail

Marketing & Sales Manager from 25-49 room Resort in Whistler (Canada)

Verified
10 days ago
It's not just Abigail - but she pops up a lot. The team at SiteMinder promptly respond to every query I have completely. This is unusual in the hotel tech industry. I always feel confident I'll have an answer to my question, in full. Their ai tech is really helpful too. Good job SiteMinder.
Country Canada
Marketing & Sales Manager
Small Hotel
Share review
8

Good customer service.

Aux. Revenue from 200 to 499 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)

Verified
12 days ago
The agent Vibha was very kind and provided excellent customer service. She was very helpful with the application.
Country Mexico
Aux. Revenue
Large Hotel
Share review
[email protected] from SiteMinder replied
Hi Aritza Thank you so much for your kind words about our agent Vibha! We're pleased to hear that her kindness and excellent support made a positive impact on your experience. Your recommendation means a lot to us, and we’re excited to keep exceeding expectations! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Excellent service

Manager from 25-49 room Bed & Breakfast & Inn in Sam Roi Yot (Thailand)

Verified
12 days ago
Priya, she is the best and give the excellent service. She can solve the issue and give the good advice.
Country Thailand
Manager
Small Hotel
Share review
[email protected] from SiteMinder replied
Hi Thanapat Thank you for the feedback! We're absolutely thrilled to hear that Priya provided you with excellent service and was able to solve your issues effectively. It's wonderful to know that you find everything in the SiteMinder system to be perfect and useful. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Overall good customer service

Senior Reservation & E-Commerce Executive from 25-49 room Boutique in Colombo (Sri Lanka)

Verified
12 days ago
This would be greatly helpful, useful, user-friendly, efficient, and supportive, ensuring smoother coordination, better communication, and improved consistency, accuracy, and reliability throughout.
Country Sri Lanka
Senior Reservation & E-Commerce Executive
Small Hotel
Share review
[email protected] from SiteMinder replied
Hi Chanduni Thank you so much for sharing your thoughts! We truly appreciate your feedback regarding the need for a dedicated agent, as we understand how important consistent communication is for smoother coordination. We're thrilled to hear your recommendation score is a perfect 10, and we're committed to enhancing your experience! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

SiteMinder has a lot of information that is off value to us

Revenue Associate from 200 to 499 room Airport/Conference Hotel in Nadi (Fiji)

Verified
13 days ago
AI support. Insight information provided to help better understand our performance for the month. Cross check on rate parity issue and as well rate checks. creating promotions and rate plans.
Country Fiji
Revenue Associate
Large Hotel
Share review
10

Highly professional in channel and channel distribution

Commercial Director from 50-74 room Luxury Hotel in NovoSanctiPetri (Spain)

Verified
24 days ago
SiteMinder offers excellent connectivity with the number of collaborators it supports. It's very easy to connect. The chat support is also very good.
Country Spain
Commercial Director
Mid-Sized Hotel
Share review
10

Booking engine

FO from 25-49 room Bed & Breakfast & Inn in Daylesford (Australia)

Verified
26 days ago
Siteminder overall is a great platform for hotel reservations & revenue. Customer service from Kath was excellent, she was very attentive & supportive. Thank you team
Country Australia
FO
Small Hotel
Share review
10

Channel & reporting

Revenue Management Specialist from 50-74 room Boutique in East District (Taiwan)

Verified
29 days ago
Customer service was quick to assist in resolving issues, and many things could be done in one go through SiteMinder, such as modifying inventory and prices in bulk. Customer service representative Ravi was very efficient!
Country Taiwan
Revenue Management Specialist
Mid-Sized Hotel
Share review
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Powered by unparalleled hotel data and the world’s largest open ecosystem, SiteMinder brings AI technology to redefine guest acquisition, uncover demand opportunities when they emerge and revenue management, putting hotels in demand.

by Olga Tolle-Rodrigues (IDeaS Revenue Solutions) on June 19, 2026

Question:

What differentiates this product or service from the competition?

Answer:

SiteMinder enable instant response to demand opportunities, connect hotels to more demand sources, provides real-time updates, empowered with dynamic revenue management and makes it effortless for guests to choose a hotel.

by Olga Tolle-Rodrigues (IDeaS Revenue Solutions) on June 19, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

SiteMinder’s teams are passionate about technology and focused on creating solutions that hoteliers find practical and compelling. Working with them is always a rewarding experience. Hoteliers may want to explore SiteMinder’s offerings to see how these solutions can support their business needs.

by Olga Tolle-Rodrigues (IDeaS Revenue Solutions) on June 19, 2026

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4 years ago

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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4 years ago

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

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5 years ago

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

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SiteMinder Enables Digital Transformation of Ona Hotels

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From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset

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SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

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5 years ago

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SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

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5 years ago

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

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SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

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SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

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6 years ago

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

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SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

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Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

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SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

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SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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6 years ago

SiteMinder launches the Hotel App Store

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6 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

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6 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

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6 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

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6 years ago

apaleo partners with SiteMinder to create an open world for hotels

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