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Auto-assign jobs and guest requests with lean service delivery that’s empowered by automation.
95% recommended by 69 hotels
More than 50% of Optii Solutions’s reviews come from United States.
What is Optii Solutions?
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Maintenance is a maintenance management system designed to streamline and enhance the operational efficiency of your facilities management. By leveraging cutting-edge features like automated job and task assignments, precise tracking functionalities, and multi-property oversight capabilities, this platform ensures that all maintenance operations are handled with absolute precision and ease. It enables businesses to transform the way they manage tasks, making sure operations run seamlessly, all within a single, intuitive interface that integrates effortlessly into existing business workflows.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Optii Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Optii Solutions's Provided Description:
"Optii Maintenance is your key to operational excellence. With its cutting-edge features like automated job and task assignments, meticulous tracking functionalities, and the capability to effortlessly oversee multiple properties, it's the ultimate tool for streamlining your operations. Transform the way you manage tasks, ensuring operations run seamlessly and with absolute precision, all within a single, intuitive platform."
Not sure if Optii Solutions is right for your hotel? Here are similar Hotel Maintenance Software vendors that could be a good fit for your hotel:
Capabilities
Checklists
Checklists
Whether it’s local regulation, brand standards, or safety considerations. Checklists help ensure that maintenance is done in accordance with policy or regulation. Automating and assigning checklists to relevant jobs improves efficiency and accountability.
Real-Time Updates
Real-Time Updates
Improve team performance and productivity by giving staff the tools and information they need in the palm of their hand via a mobile device. See progress and status in real-time to keep jobs and projects on track.
Reports
Reports
Intuitive dashboards help engineering leaders focus on what matters, drive improvement, and ensure accountability. The at-a-glance views offers quick insights, to drive the right action - everyday.
Job Status Filtering
Job Status Filtering
Stay on top of the to-do list with Optii's job status filtering. Filtering gives you complete picture of all operations in one place. The system also offers the ability to filter between job types, helping to further streamline operations for management staff.
Engineering Task Management
Engineering Task Management
Better equip your maintenance capabilities with engineering task management. Optii allows you to assign and track engineering tasks across hotel operations. This feature helps to assign team members where they are needed, when they are needed.
Luxury hotels say that Actabl's Hotel Maintenance Software is highly rated in verified HotelTechReport reviews for its effective integration with other systems, seamless cross-departmental communication, and timely updates. These features enhance operational efficiency, crucial for maintaining the high standards expected in luxury accommodations.
Conference hotels say that Actabl's Hotel Maintenance Software ranks highly in verified HotelTechReport reviews due to its ease of communication across departments, real-time task tracking, and ability to quickly address maintenance requests, which are crucial for Conference operations.
Boutique hotels say that Actabl's Hotel Maintenance Software ranks highly based on verified HotelTechReport reviews. Frequent strengths include seamless cross-department communication, efficient task management, and robust real-time updates. These features facilitate streamlined operations and enhanced guest experience for Boutique establishments.
Luxury hotels say that Actabl's Hotel Maintenance Software is highly rated in verified HotelTechReport reviews for its effective integration with other systems, seamless cross-departmental communication, and timely updates. These features enhance operational efficiency, crucial for maintaining the high standards expected in luxury accommodations.
Conference hotels say that Actabl's Hotel Maintenance Software ranks highly in verified HotelTechReport reviews due to its ease of communication across departments, real-time task tracking, and ability to quickly address maintenance requests, which are crucial for Conference operations.
Boutique hotels say that Actabl's Hotel Maintenance Software ranks highly based on verified HotelTechReport reviews. Frequent strengths include seamless cross-department communication, efficient task management, and robust real-time updates. These features facilitate streamlined operations and enhanced guest experience for Boutique establishments.
Na hotels say that Actabl's Hotel Maintenance Software, based on "verified HotelTechReport reviews," stands out for its seamless interdepartmental communication, user-friendliness across devices, and reliable task tracking. These features help hotels in Na ensure swift guest service and efficient operations.
Na hotels say that Actabl's Hotel Maintenance Software, based on "verified HotelTechReport reviews," stands out for its seamless interdepartmental communication, user-friendliness across devices, and reliable task tracking. These features help hotels in Na ensure swift guest service and efficient operations.
Us hotels say that Actabl's Hotel Maintenance Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, efficient interdepartmental communication, and robust scheduling functionality. This software enables quick access to essential data and streamlines daily hotel operations, enhancing overall productivity and organization within hotels in the Us.
Us hotels say that Actabl's Hotel Maintenance Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, efficient interdepartmental communication, and robust scheduling functionality. This software enables quick access to essential data and streamlines daily hotel operations, enhancing overall productivity and organization within hotels in the Us.
Optii Solutions - Q1 '26 Hotel Maintenance Software Survey Insights
By hotel type
Optii Solutions is ranked #8 of 8 for Luxury Hotels in Hotel Maintenance Software5 reviews, 92% recommendPopular alternatives: Actabl, hotelkit, Snapfix and 4 others
Luxury hotels say that Optii Solutions' Hotel Maintenance Software stands out in verified HotelTechReport reviews for its streamlined communication between departments, intuitive user interface, and robust mobile functionality. These strengths make it particularly suited for the demanding requirements of luxury accommodations.
Optii Solutions is ranked #9 of 9 for Airport/Conference Hotels in Hotel Maintenance Software5 reviews, 96% recommendPopular alternatives: Actabl, hotelkit, Snapfix and 5 others
Conference hotels say that Optii Solutions' Hotel Maintenance Software excels in enhancing communication between departments and streamlining housekeeping tasks, according to verified HotelTechReport reviews. Its user-friendly interface and mobile accessibility are particularly valued by Conference hotels for operational efficiency.
Optii Solutions is ranked #8 of 8 for Boutique Hotels in Hotel Maintenance Software5 reviews, 96% recommendPopular alternatives: Actabl, hotelkit, Flexkeeping and 4 others
Boutique hotels say that Optii Solutions's Hotel Maintenance Software excels in integration with PMS systems, effective communication between departments, and user-friendly design, according to verified HotelTechReport reviews. These strengths address key operational needs for Boutique environments.
By region
Optii Solutions is ranked #8 of 9 for North America in Hotel Maintenance Software7 reviews, 97% recommendPopular alternatives: Actabl, Inn-Flow, Snapfix and 5 others
Na hotels say that Optii Solutions's Hotel Maintenance Software ranks highly in verified HotelTechReport reviews for its seamless integration with PMS systems, real-time staff tracking, and user-friendly interface. These features are crucial for optimizing operations and enhancing guest services in Na hotels.
By country
Optii Solutions is ranked #8 of 8 for United States in Hotel Maintenance Software6 reviews, 97% recommendPopular alternatives: Actabl, Inn-Flow, Snapfix and 4 others
Us hotels say that Optii Solutions' Hotel Maintenance Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless integration with PMS systems, and exceptional customer support, crucial strengths for enhancing operational efficiency in the Us hospitality sector.
This vendor's trending score is rising, Optii Maintenance is the #10 most trending product in the Hotel Maintenance Software category (out of 32) and the #774 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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I love that the Optii housekeeping can show me where each staff member is.
Works well with front desk system.
It is in real time, so as soon as a room checks out or the status changes it automatically goes to the staff member who has the room.
It shows how long a staff member took to clean the room.
Can put notes under the room if there are requirements from the guest such as extra pillows, blankets, crib etc.
You can move a room from one staff member to another and it shows up on their board.
What do you dislike or think could be improved?
Not sure what needs to be improved. We like the product so far. Any time we have an issue Optii solutions fix it right away.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I love that the Optii housekeeping can show me where each staff member is.
Works well with front desk system.
It is in real time, so as soon as a room checks out or the status changes it automatically goes to the staff member who has the room.
It shows how long a staff member took to clean the room.
Can put notes under the room if there ar...
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our property, we added 5 more properties and more to come.
What do you dislike or think could be improved?
I think, you have to combine the Optii housekeeper and Optii service and chat so we can have a better and nice operations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our proper...
With any applications, the most important thing to me is can I get help when needed? Optii has an effective and efficient customer care team. Their customer care team goes above and beyond to assist with all questions and concerns.
What do you dislike or think could be improved?
I'd like to be able to see the status of my case, and a also be able to view the history of past cases.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
With any applications, the most important thing to me is can I get help when needed? Optii has an effective and efficient customer care team. Their customer care team goes above and beyond to assist with all questions and concerns.
Optimizing housekeeping hoursstreamlined communication with staff AMAZING customer service support team! Easy access to staff tracking through out the day. Integrated with PMS system for maximum efficiency.
What do you dislike or think could be improved?
The only big improvement would be the merge of Optii Housekeeping and Optii chat but we hear that is in the works for future! Very excited!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Optimizing housekeeping hoursstreamlined communication with staff AMAZING customer service support team! Easy access to staff tracking through out the day. Integrated with PMS system for maximum efficiency.
Everything is self-explanatory, easy to understand, and use. The more you use it the easier it gets. It is a great choice for communication between hotel departments.
What do you dislike or think could be improved?
I don't think anything needs to be improved as it is very easy to use. The different colors used to highlight jobs is a good touch.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Everything is self-explanatory, easy to understand, and use. The more you use it the easier it gets. It is a great choice for communication between hotel departments.
The automation of housekeeping task, such as room assignments, cleaning schedules, and maintenance requests, to streamline operations. Intergration with PMS system.
What do you dislike or think could be improved?
Ensure that the interface is intuitive and user-friendly. Ensure that the software is accessible and functional on mobile devices to accommodate users who need on-the-go access. that the software is accessible and functional on mobile devices to accommodate users who need on-the-go access.
4.0
Very Good
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
N/A
The automation of housekeeping task, such as room assignments, cleaning schedules, and maintenance requests, to streamline operations. Intergration with PMS system.
We are utilizing both the housekeeping and hotel maintenance software, and we are genuinely impressed with its user-friendly interface. Our team has experienced no challenges in learning the system, and we are quite content with the support provided.
What do you dislike or think could be improved?
We are eagerly anticipating the upcoming integration that will consolidate both systems into a single interface. Aside from this, we are overall satisfied with the system.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
We are utilizing both the housekeeping and hotel maintenance software, and we are genuinely impressed with its user-friendly interface. Our team has experienced no challenges in learning the system, and we are quite content with the support provided.
Great support for a powerful product. Our Housekeeping operations have been transformed from a paper based admin heavy department into a sleek, mobile-first team who seamlessly get on with their day. We’ve gained huge insight into our biggest labour cost which is allowing us to make well informed business decisions.
What do you dislike or think could be improved?
More integrations with other platforms (such as scheduling, guest concierge) would bring even more efficiency to our operation. Above property level reporting is on the way but so needed.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Great support for a powerful product. Our Housekeeping operations have been transformed from a paper based admin heavy department into a sleek, mobile-first team who seamlessly get on with their day. We’ve gained huge insight into our biggest labour cost which is allowing us to make well informed business decisions.
Easy to use, simple. It is really easy to train new users how to use this software. It enhances productivity and communication, since anything on the app can be actioned anywhere/anytime as long as you have a working device!
What do you dislike or think could be improved?
One minor improvement could be allowing inspectors to reassign checks from the floorplan. Otherwise very happy with the service that Optii provides, the customer service is excellent.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Easy to use, simple. It is really easy to train new users how to use this software. It enhances productivity and communication, since anything on the app can be actioned anywhere/anytime as long as you have a working device!
Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
by
Jody Massey
(Work Order Review)
on May 29, 2026
Showing all answers to:
"What does this product or service do well?"
Jody Massey
Asset Management
@
Work Order Review
February 22, 2024,
Jody Massey
regularly uses
Optii Solutions
Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
Michael Lambert
Head of Engineering
@
Tapendium
December 14, 2023,
Michael Lambert
heard from clients about
Optii Solutions
Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting.
From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.
Debra Wolman
GVP Americas
@
Duetto
December 12, 2023,
Debra Wolman
heard from clients about
Optii Solutions
Optii uses advanced technology in its hotel operations solution to make very cutting edge. It's housekeeping solution optimizes the efficiency of a hotel's workforce by using many data points including historic data and PMS guest data. Similar to a revenue management system, it aims to positively impact the hotels ADR and ultimately profitability.
October 23, 2023,
Trevor MacLean
has seen a demo of
Optii Solutions
Optii is an excellent operational platform that provides 4 great services. Their housekeeping software is super intuitive and easy to use. Their chat is fantastic for optimizing communication. Also with their maintenance platform they help keep hotels proactive vs reactive.
Question:
What differentiates this product or service from the competition?
Answer:
The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!
by
Jody Massey
(Work Order Review)
on May 29, 2026
Showing all answers to:
"What differentiates this product or service from the competition?"
Jody Massey
Asset Management
@
Work Order Review
February 22, 2024,
Jody Massey
regularly uses
Optii Solutions
The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!
Michael Lambert
Head of Engineering
@
Tapendium
December 14, 2023,
Michael Lambert
heard from clients about
Optii Solutions
Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system.
The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers.
The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose.
Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.
Debra Wolman
GVP Americas
@
Duetto
December 12, 2023,
Debra Wolman
heard from clients about
Optii Solutions
Legacy tools on the market serve more as "checklist style" options and focus more on managing specific tasks. Optii takes a proactive approach toward operations as a whole and is more strategic for the business. The Optii team is composed of hotel operations experts who are hired directly from the field. It's clear that their Product, Customer Success, and Support teams have been in your shoes before.
October 23, 2023,
Trevor MacLean
has seen a demo of
Optii Solutions
Optii is clearly differentiated based on their focus. They are focused on driving operational excellence at hotels though their software. Their team are all product experts and clearly are focused on driving the industry forward
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
by
Jody Massey
(Work Order Review)
on May 29, 2026
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Jody Massey
Asset Management
@
Work Order Review
February 22, 2024,
Jody Massey
regularly uses
Optii Solutions
Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
Michael Lambert
Head of Engineering
@
Tapendium
December 14, 2023,
Michael Lambert
heard from clients about
Optii Solutions
I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel.
For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required.
For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used.
For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel.
If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.
Debra Wolman
GVP Americas
@
Duetto
December 12, 2023,
Debra Wolman
heard from clients about
Optii Solutions
I think this is a great product for many types of hotels. My recommendation would be to be clear about all of your objectives. What are you trying to solve for, what are your business problems and then let the very knowledgable team at Optii share how other hoteliers have used the product to solve the same problems. Use the team as a resource for you!
October 23, 2023,
Trevor MacLean
has seen a demo of
Optii Solutions
I would recommend that hotel teams looking into Optii consider their whole tech stack when looking at Optii. Optii is a fantastic integrator and connected software which is different in todays hotel landscape
Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.