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Monscierge (Connect Staff)
4.7 (302 REVIEWS)
HT Score
32 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monscierge (Connect Staff)
Ranked 5 (out of 61) in Staff Collaboration Tools
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
93% recommended by 325 hotels
More than 50% of Monscierge’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Monscierge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the Monscierge Apple TV for Hospitality for its robust integration of streaming services, local recommendations, and guest request management. These features help increase guest satisfaction, streamline staff interactions, and offer cost savings by replacing traditional cable. However, users highlight the need for more customization and better integration with existing PMS systems, as well as improvements to loading speeds and user interfaces in certain features.
What Types of Hotels Monscierge is Popular For
Size
35 | X-Small (1-9 room)
109 | Small (10-49 room)
82 | Mid-Sized (50-99 room)
237 | Large (100-499 room)
22 | X-Large (500+ room)
Country
348 | United States
28 | United Kingdom
17 | Germany
11 | United Arab Emirates
9 | Mexico
9 | India
6 | Canada
6 | Australia
5 | Spain
5 | Virgin Islands, U.S.
4 | Switzerland
4 | Belgium
3 | Andorra
3 | Costa Rica
3 | Austria
3 | Italy
3 | Portugal
2 | France
1 | Serbia
1 | Peru
1 | Bahamas
1 | Bulgaria
1 | China
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Jordan
1 | Hungary
1 | Singapore
1 | Vietnam
Type
228 | Boutique Hotels
225 | Branded Hotels
220 | Bed & Breakfast & Inns
160 | Resorts
143 | City Center Hotels
138 | Airport/Conference Hotels
122 | Limited Service & Budget Hotels
100 | Luxury Hotels
88 | Vacation Rentals & Villas
36 | Extended Stay & Serviced Apartments
22 | Casinos
12 | Motels
9 | RV Parks & Campgrounds
8 | Hostels
Region
363 | North America
77 | Europe
13 | Asia Pacific
12 | Middle East
6 | Oceania
6 | Central America
4 | South America
1 | Africa
Category
302 | Staff Collaboration Tools
275 | Guest Messaging Software
251 | Hospitality TV
234 | Digital Signage & Lobby Technology
Didn’t find what you were looking for?
What is Monscierge?
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Monscierge (Connect Staff) is a comprehensive guest and staff interaction management system designed specifically for the hospitality industry. This platform streamlines communication between guests and hotel staff through a variety of channels, including SMS text messaging, Apple TV, mobile apps, and web interfaces. It enables hoteliers to manage and escalate guest requests efficiently using customized triggers and actions.
Valuable for enhancing guest satisfaction, Connect Staff supports functions like request servicing, checklist management, scheduling, multi-lingual support, and chat. Additionally, it offers detailed analytics and integrates seamlessly with various systems, fitting smoothly into your existing hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Monscierge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Monscierge Reviews Analyzed: 302
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Monscierge Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Monscierge
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Monscierge's Provided Description:
"Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps or web. The Monscierge request system can handle requests made no matter how a guest wants to interact. Clients use Connect Staff for servicing requests with escalations, checklists, scheduling, multi-lingual, chat, analytics and the multiple integrations"
FAQs
Monscierge (Connect Staff) Alternatives
Not sure if Monscierge is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Q1 '26 Staff Collaboration Tools Survey Insights
Is Monscierge a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 8
Small
94%
(87)
hotelkit is commonly considered an alternative to Monscierge for Small hotels (10-24 rooms) because it emphasizes efficient communication and internal organization with an intuitive interface that supports smooth team collaboration, although integration with external systems could sometimes be a constraint.
#1
of 17
Mid-sized
95%
(372)
Hotelkit is commonly considered an alternative to Monscierge for Medium hotels, particularly for enhancing internal departmental communication and coordination with tools that simplify workflow processes and improve operational efficiency, especially in housekeeping and maintenance integration.
#1
of 7
Enterprise
92%
(64)
Actabl is commonly considered an alternative to Monscierge for X-Large hotels due to its capability to streamline communication between departments and efficiently manage large volumes of task assignments, although some users suggest improvements in customization options for dashboard features.
Small
94%
(87)
#1
of 8
hotelkit is commonly considered an alternative to Monscierge for Small hotels (10-24 rooms) because it emphasizes efficient communication and internal organization with an intuitive interface that supports smooth team collaboration, although integration with external systems could sometimes be a constraint.
Mid-sized
95%
(372)
#1
of 17
Hotelkit is commonly considered an alternative to Monscierge for Medium hotels, particularly for enhancing internal departmental communication and coordination with tools that simplify workflow processes and improve operational efficiency, especially in housekeeping and maintenance integration.
Enterprise
92%
(64)
#1
of 7
Actabl is commonly considered an alternative to Monscierge for X-Large hotels due to its capability to streamline communication between departments and efficiently manage large volumes of task assignments, although some users suggest improvements in customization options for dashboard features.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
93%
(249)
Actabl is commonly considered an alternative to Monscierge for luxury hotels due to its efficient departmental communication tools and customizable workflows that cater to complex operational needs, often making it a preferred choice in properties seeking seamless task management and process improvements.
#2
of 5
Vacation Rentals & Villas
96%
(20)
Actabl is commonly considered an alternative to Monscierge for Vacation-Rentals-Villas hotels due to its strengths in enhancing internal communication and task management across departments, although the app can sometimes experience performance issues that impact usability.
#1
of 10
Extended Stay & Serviced Apartments
95%
(57)
Hotelkit is commonly considered an alternative to Monscierge for Extended-Stay-Serviced-Apartments hotels due to its comprehensive task management and interdepartmental communication features, as well as its ease of use for facilitating effective team collaboration.
Luxury Hotels
93%
(249)
#1
of 15
Actabl is commonly considered an alternative to Monscierge for luxury hotels due to its efficient departmental communication tools and customizable workflows that cater to complex operational needs, often making it a preferred choice in properties seeking seamless task management and process improvements.
Vacation Rentals & Villas
96%
(20)
#2
of 5
Actabl is commonly considered an alternative to Monscierge for Vacation-Rentals-Villas hotels due to its strengths in enhancing internal communication and task management across departments, although the app can sometimes experience performance issues that impact usability.
Extended Stay & Serviced Apartments
95%
(57)
#1
of 10
Hotelkit is commonly considered an alternative to Monscierge for Extended-Stay-Serviced-Apartments hotels due to its comprehensive task management and interdepartmental communication features, as well as its ease of use for facilitating effective team collaboration.
Rank
Region
Popular alternatives
#1
of 9
Europe
95%
(531)
Hotelkit is commonly considered an alternative to Monscierge for Europe hotels seeking improved internal communications and efficient task management through centralized information and user-friendly interfaces, although the integration with third-party systems and search functionalities remain areas for potential enhancement.
#1
of 13
North America
92%
(320)
Actabl is commonly considered an alternative to Monscierge for Na hotels due to its comprehensive communication tools and customizable workflows that facilitate efficient staff collaboration and guest service, making it suitable for hotels seeking enhanced internal communication and task management capabilities.
#1
of 3
Middle East
96%
(15)
hotelkit is commonly considered an alternative to Monscierge for mid-sized hotels, focusing on enhancing internal communication and task management, albeit with reported challenges in initial setup and specific departmental integration needs.
Europe
95%
(531)
#1
of 9
Hotelkit is commonly considered an alternative to Monscierge for Europe hotels seeking improved internal communications and efficient task management through centralized information and user-friendly interfaces, although the integration with third-party systems and search functionalities remain areas for potential enhancement.
North America
92%
(320)
#1
of 13
Actabl is commonly considered an alternative to Monscierge for Na hotels due to its comprehensive communication tools and customizable workflows that facilitate efficient staff collaboration and guest service, making it suitable for hotels seeking enhanced internal communication and task management capabilities.
Middle East
96%
(15)
#1
of 3
hotelkit is commonly considered an alternative to Monscierge for mid-sized hotels, focusing on enhancing internal communication and task management, albeit with reported challenges in initial setup and specific departmental integration needs.
Rank
Country
Popular alternatives
#1
of 2
Canada
81%
(9)
Actabl is commonly considered an alternative to Monscierge for Ca hotels due to its strong capabilities in enhancing internal communication and collaboration across hotel departments, although some users note room for improvement in aspects like internal messaging and ticket management.
#1
of 3
United Kingdom
99%
(15)
Flexkeeping is commonly considered an alternative to Monscierge for Gb hotels due to its effective user-friendly interface that streamlines housekeeping and maintenance workflows, although it may lack certain customization features compared to Monscierge.
Canada
81%
(9)
#1
of 2
Actabl is commonly considered an alternative to Monscierge for Ca hotels due to its strong capabilities in enhancing internal communication and collaboration across hotel departments, although some users note room for improvement in aspects like internal messaging and ticket management.
United Kingdom
99%
(15)
#1
of 3
Flexkeeping is commonly considered an alternative to Monscierge for Gb hotels due to its effective user-friendly interface that streamlines housekeeping and maintenance workflows, although it may lack certain customization features compared to Monscierge.
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Monscierge Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge (Connect Staff) is the #29 most trending product in the Staff Collaboration Tools category (out of 61) and the #1200 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Monscierge Pricing
Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Monscierge to Top Alternatives
More Together, Less Siloed
Teamwork so smooth, you could spread it on toast.
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Hotelier Rating
Looking for specific info?
10
Seamless setup from an empty slate to the perfect Information Center.
MIS Specialist from 200 to 499 room Branded Hotel in Pasco (United States)
Verified
4 years ago
Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.
United States
United States
MIS Specialist
Large Hotel
10
Training session.
Director of Operations from 200 to 499 room Branded Hotel in Pensacola Beach (United States)
Verified
4 years ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
United States
United States
Director of Operations
Large Hotel
10
Monscierge Has Been So Helpful!
Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States)
Verified
4 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
United States
United States
Marketing/Graphic Design
Small Hotel
10
Top notch Customer Support team!
Technology - Business Systems from 500+ room Branded Hotel in LasVegas (United States)
Verified
4 years ago
The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!
United States
United States
Technology - Business Systems
X-Large Hotel
10
Monscierge Apple TV
General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States)
Verified
4 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
United States
United States
General Manager
Small Hotel
8
Monscierge's support is a fantastic help.
IT Support from 100 to 199 room Bed & Breakfast & Inn in Newquay (United Kingdom)
Verified
4 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
United Kingdom
United Kingdom
IT Support
Large Hotel
10
Awesome and Efficient Staff!
Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States)
Verified
4 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
United States
United States
Assistant Office Manager
Small Hotel
10
Monscierge is AWESOME!
Multi-Property Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Chicago (United States)
Verified
4 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
United States
United States
Multi-Property Marketing Manager
Large Hotel
10
On Boarding with Monscierge
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States)
Verified
4 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
United States
United States
Owner/Manager
X-Small Hotel
10
Eliminate cable and offer a richer feature set to guests
Owner from 5 to 9 room Bed & Breakfast & Inn in Ashland (United States)
Verified
4 years ago
The Apple TV for Hospitality by Monscierge gives us the ability to eliminate cable and give our guests hospitality features like guest messaging, local recommendations and the ability to stream movies.
United States
United States
Owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Showing all answers to: "What does this product or service do well?"
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.
Monscierge's Apple TV for Hospitality provides the content, as an alternative to cable TV or DirecTV, without additional programming charges. It allows you to bring your own entertainment and wipe the device at the end.
The Monscierge platform provides a consumer hospitality native application experience for our members/owners and guests. Provides for effective communication over data to our hospitality team members.
Monscierge as a provider is unique to others by how truly collaborative their process is. Their teams are open to talking through our business requirements, as well as the property needs might be - and then they take this and work with the properties directly to deliver the solution that meets those requirements. It changes the way we think about operations and helps us create unique experiences that weren’t available before working with Monscierge.
Question:
What differentiates this product or service from the competition?
Answer:
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Showing all answers to: "What differentiates this product or service from the competition?"
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.
All of the above. The product itself is an innovator in the industry.
I feel the Monscierge products, team, and platform stand out and differentiate themselves with their:
1. Ease of deployment
2. Flexibility
3. Content augmentation
4. With their managed services
Many providers will speak about being a single provider for various technologies but not have the product to back it up, and then they are not able to go back to create a new foundation. Monscierge's platform was developed purposefully and well thought out from the beginning - and they can deliver several products that all work together to create a complete guest journey that includes staff communication and accountability.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.
I highly recommend that you really check it out, and try it first.
One piece of advice I would say to other hoteliers looking to go with a company like Monscierge and all of the product offerings is to first understand all the integrations and services you will need.
With some of the unique technology we believe that with a few minor updates this will allow our hotels to replace cable. This would really expand the solution they already our working towards for in-room entertainment.
Recommended by
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COO
@
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Sebastien Januskiewicz
Data Architect
@
Hapicloud
David Merrill
VP of Operations
@
Wi3, Inc.
Keith Marcos
VP Application Development
@
Diamond Resorts International
John Edwards
CIO
@
Red Lion Hotels Company
Laurent Idrac
COO
@
Hapi - Data Travel, LLC
Sebastien Januskiewicz
Data Architect
@
Hapicloud
David Merrill
VP of Operations
@
Wi3, Inc.
Keith Marcos
VP Application Development
@
Diamond Resorts International
John Edwards
CIO
@
Red Lion Hotels Company
Aaron Hix
VP of Enterprise Sales
@
Appdome
Are you a consultant or vendor that recommends Monscierge?
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Support
Verified Support
Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
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0.0/5
ROI
0.0/5
Implementation
0.0/5
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