89
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kipsu

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Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging.

  • Based in Minneapolis, MN
  • Founded in 2010
  • 41 employees on LinkedIn

Company Description

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

read more

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

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Kipsu Ratings Summary

Recommend to a friend
84%
+0% above category avg.
Number of Employees 41 12% vs. category avg
Years in Business 8 3% vs. category avg
Ranked 3rd in
Kipsu vs. Category Average
-2% 4.5 Ease of Use
N/A 4 ROI
+4% 4.6 Support
+2% 4.4 Onboarding

User Reviews

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Kipsu

Reviewed on02/13/2018

THE REVIEW

"I think Kipsu is a great program to implement and your clients will really appreciate the gesture."

"I think Kipsu is a great program to implement and your clients will really appreciate the gesture."

Pros

- More tech savvy for todays travelers.
- Great for pre-arrival messages.
- Auto follow up messages.


Cons

It should end convos after check out. It seems messages stay in the system so long and eventually affects your overall performance score. Thats what i think can improve.


  • Likelihood to Recommend
    3.5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    4/5
  • Ease of Use
    5/5
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Kipsu

Reviewed on13/02/2018

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TrustYou (Messaging)

München (Germany)
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Reference Customers

Kipsu has been an integral part of our hotels’ success for years. We launched the program in six properties in 2014 and have since implemented it in 20+ more. We have seen success with Kipsu across all brands and hotel sizes within our portfolio. Our employees communicate with our guests more efficiently because guests can make simple requests or ask questions via text, instead of calling or waiting in line at the front desk. Guests appreciate how easy it is to reach hotel personnel via SMS text without having to download an app, which is reflected often in comments via social media and service scores. The support staff at Kipsu is second-to-none, and always willing to assist at any time, even on short notice. Overall, we are extremely happy with the service and will continue to use Kipsu at our hotels for years to come!
Nora Minichino Corporate Communications Manager Driftwood Hospitality
The product itself is phenomenal, but when I am asked about Kipsu, my answer always starts with how amazing it is to work with an organization that values their partnerships.
Christine Dunn Director of Sales and Marketing Sawridge Group of Companies
Kipsu has, quite simply, fundamentally changed the way that we connect with our lodging guests.
Colleen Reardon VP of Marketing Deer Valley Resorts

Case Studies & News

  1. No Need to Call the Front Desk, Just Send a Text Read more
  2. 5 reasons the Waldorf Astoria Beverly Hill is the new a-list hotel to beat in Los Angeles Read more
  3. Kipsu for Hospitality Portfolios Read more

Product Overview

What is the product or service they provide?

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

read more

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

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What makes them unique?

Because Kipsu works with most of the top service-focused hoteliers in the world, it is imperative that customer service is Kipsu’ top priority as well. From a high-touch onboarding process and strategic planning to around-the-clock technical support and assistance, Kipsu ensures that we build a unique and personal relationship with each of our customer partners.

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Because Kipsu works with most of the top service-focused hoteliers in the world, it is imperative that customer service is Kipsu’ top priority as well. From a high-touch onboarding process and strategic planning to around-the-clock technical support and assistance, Kipsu ensures that we build a unique and personal relationship with each of our customer partners.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Guest Messaging Platforms Features

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HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

GoMoment

Santa Monica, CA
64 HT Score

TrustYou (Messaging)

München (Germany)
61 HT Score

Implementation

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4.4
Kipsu’s onboarding process involves a personal, one-on-one relationship with a Kipsu Onboarding Specialist as well as feedback, input, and advice from other hotels in the Kipsu portfolio. The full onboarding process is customized to a properties needs, but generally includes a one-on-one introductory call and onsite or webinar based training within the first 30 days.
read more
Kipsu’s onboarding process involves a personal, one-on-one relationship with a Kipsu Onboarding Specialist as well as feedback, input, and advice from other hotels in the Kipsu portfolio. The full onboarding process is customized to a properties needs, but generally includes a one-on-one introductory call and onsite or webinar based training within the first 30 days. less

Support

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4.6
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep <10
  • Updates Automatic cloud deployment every two weeks
  • 24/7 support Live chat, Phone, Email, Call center, Online knowledge base

Frequently Asked Question

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HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

GoMoment

Santa Monica, CA
64 HT Score

TrustYou (Messaging)

München (Germany)
61 HT Score

Top Alternatives

HelloShift (Guest Engagement)

San Francisco (United States)
96 HT Score

GoMoment

Santa Monica, CA
64 HT Score

TrustYou (Messaging)

München (Germany)
61 HT Score