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Kipsu

Ranked 4th in Guest Messaging Platforms

Headquartered in Minneapolis, MN

85 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
85 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

84% recommend
Customer Service
4.6
Ease of Use
4.5
ROI
4.0
Implementation
4.4

Company info

Founded in 2010
Employees 41
Headquarter Minneapolis, MN

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

General Manager from Branded in Abu Dhabi (United Arab Emirates)

Effective and timely 2 way communication with in house guests.

Front office supervisor from Branded in San Jose (United States)

Kipsu is very user friendly and easy to communicate with guests. Guests nowadays would like to text someone rather than giving the operator a call. When there is a complaint or compliment, the guests can send a picture as well so it's very helpful. The down side is, it takes a little while to connect and update with Opera, so we have to wait at least 10 min after we input phone number in Opera to use Kipsu unless we add the phone number into Kipsu to begin with. - Really like the ability to receive pictures - Easy to communicate with guests - Much more effective way to communicate and send in room messages to guests

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General Manager from Branded in Traverse City (United States)

I don't know how we lived without this form of quick communication, it's made us much more efficient

General Manager from Branded in San Antonio (United States)

Updates could be more frequent.

Director of Operations in Redwood City (United States)

The more we go with text messaging the direct interaction with our guest are disappearing. On the one hand guests prefer this means of communication so thats great but on the other it does feel a bit like it is limiting the direct connection one can have with our guest.

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General Manager in Salt Lake City (United States)

The product itself is great. You need to ensure that your organization and team are committed the program. If they aren't then the guest can be left without timely responses which defeats the purpose of the program.

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Screenshots & video

90%usability

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