99 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More

Kipsu

This vendor has claimed their Company Profile and is engaged in the Hotel Tech Report community.

How does your company compare? Get a free vendor account to respond to get more reviews, improve your ranking, and find hoteliers interested in your products and services.

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging.

  • Based in Minneapolis, MN
  • Founded in 2010
  • 41 employees on LinkedIn

Company Description

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests ... read more

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

 less

Kipsu Ratings Summary

Recommend to a friend
84%
+0% above category avg.
Number of Employees 41 0% vs. category avg
Years in Business 8 13% vs. category avg
Kipsu vs. Category Average
-2% 4.5 Ease of Use
N/A 4.0 ROI
+4% 4.6 Support
+4% 4.4 Onboarding

User Reviews

image description

Start your review of Kipsu

Click to rate

Kipsu

Reviewed on02/13/18

THE REVIEW

"I think Kipsu is a great program to implement and your clients will really appreciate the gesture."

"I think Kipsu is a great program to implement and your clients will really appreciate the gesture."

Pros

- More tech savvy for todays travelers.
- Great for pre-arrival messages.
- Auto follow up messages.


Cons

It should end convos after check out. It seems messages stay in the system so long and eventually affects your overall performance score. Thats what i think can improve.


  • Likelihood to Recommend
    3.5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    4/5
  • Ease of Use
    5/5
Read Full Review
Hide Full Review

Kipsu

Reviewed on02/13/18

Top Alternatives

Whistle

Los Angeles, California
100 HT Score

HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

GoMoment

Santa Monica, CA
72 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score

Reference Customers

Kipsu has been an integral part of our hotels’ success for years. We launched the program in six properties in 2014 and have since implemented it in 20+ more. We have seen success with Kipsu across all brands and hotel sizes within our portfolio. Our employees communicate with our guests more efficiently because guests can make simple requests or ask questions via text, instead of calling or waiting in line at the front desk. Guests appreciate how easy it is to reach hotel personnel via SMS text without having to download an app, which is reflected often in comments via social media and service scores. The support staff at Kipsu is second-to-none, and always willing to assist at any time, even on short notice. Overall, we are extremely happy with the service and will continue to use Kipsu at our hotels for years to come!
Nora Minichino Corporate Communications Manager Driftwood Hospitality
The product itself is phenomenal, but when I am asked about Kipsu, my answer always starts with how amazing it is to work with an organization that values their partnerships.
Christine Dunn Director of Sales and Marketing Sawridge Group of Companies
Kipsu has, quite simply, fundamentally changed the way that we connect with our lodging guests.
Colleen Reardon VP of Marketing Deer Valley Resorts

Case Studies & News

  1. No Need to Call the Front Desk, Just Send a Text Read more
  2. 5 reasons the Waldorf Astoria Beverly Hill is the new a-list hotel to beat in Los Angeles Read more
  3. Kipsu for Hospitality Portfolios Read more

Product Overview

What is the product or service they provide?

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

read more

Real Time Engagement solution enabling service-driven hoteliers to build relationships with their guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

less
What makes them unique?

Because Kipsu works with most of the top service-focused hoteliers in the world, it is imperative that customer service is Kipsu’ top priority as well. From a high-touch onboarding process and strategic planning to around-the-clock technical support and assistance, Kipsu ensures that we build a unique and personal relationship with each of our customer partners.

read more

Because Kipsu works with most of the top service-focused hoteliers in the world, it is imperative that customer service is Kipsu’ top priority as well. From a high-touch onboarding process and strategic planning to around-the-clock technical support and assistance, Kipsu ensures that we build a unique and personal relationship with each of our customer partners.

less
What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Startup Cost
$100-$2500
Monthly Fee
$250/month - $1000/month
Multi-prop discount
Yes

Features

  • Reporting & Analytics: Access to data to analyze performance and derive insights
    What is it? Access to data to analyze performance and derive insights.
    How does it work? Kipsu’s Reporting & Analytics are made available through embedded tools that are accessed on an ad-hoc basis through the Kipsu Dashboard or through scheduled batch reporting.
    What benefit does it provide? Kipsu’s Reporting & Analytics capabilities enable hotel teams and enterprises such as brands and management companies tools for monitoring system performance, providing enhancements on usage and efficacy and unleashing insights into customer sentiment and desires.
    Screenshot/link Provided during a demo.
  • Enterprise Integration: Kipsu has an API that can be used to integrate with any third-party system and a set of pre-developed adapters for more popular applications.

     

    What is it? Kipsu has an API that can be used to integrate with any third-party system and a set of pre-developed adapters for more popular applications.
    How does it work? Kipsu can be leveraged across complex property environments and integrating with the existing ecosystem, including PMS, workflow, trouble ticketing, digital asset management, CRM, mobile applications and other enterprise capabilities.
    What benefit does it provide? Integration with other applications simplifies the user experience and opens up substantial system functionality.
    Screenshot/link Provided during a demo.
  • Global Readiness: Capabilities that enable global deployment of our solution for properties outside of North America and complex geographically dispersed portfolios.

     

    What is it? Capabilities that enable global deployment of our solution for properties outside of North America and complex geographically dispersed portfolios.
    How does it work? Kipsu is capable of working in any location worldwide and passing messages between any guest, regardless of origin.  Kipsu accomplishes this through robust telecom integration, language translation, a multi-language user interface and integration with 3rd party messaging applications.
    What benefit does it provide? Digital messaging capabilities can be deployed in any geography and is accessible by every guest.
    Screenshot/link Provided during a demo.
  • Customer Success: Kipsu’s post sales support team is more than a department -- it’s the reason we have such a strong record of success.

     

    What is it? Kipsu’s post sales support team is more than a department — it’s the reason we have such a strong record of success.
    How does it work? Most technology companies love to flaunt their technology. Kipsu has the most robust feature set in the industry but our market leadership is due to something bigger than our technical capabilities. We sell a total solution with the most important feature being our outstanding customer success team. Every hotel is different and that can require slightly different protocols for onboard and customization. Our team brings its experience at working with more hotels than anyone else to bear to help make every customer partner successful.
    What benefit does it provide? Speed-to-value, reduced adoption risk in the industry.
    Screenshot/link Provided during a demo.
  • Service Performance Management: Mid-stay experience monitoring and service recovery.

     

    What is it? Mid-stay experience monitoring and service recovery.
    How does it work? Kipsu’s solution enables hoteliers to have a real-time sense for guest experience and happiness using periodic pulse checks that are optimized to feel personal and authentic.
    What benefit does it provide? Increased opportunity for service recovery enabling jumps in social media reputation and brand satisfaction scores.
    Screenshot/link Provided during a demo.

Top Alternatives

Whistle

Los Angeles, California
100 HT Score

HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

GoMoment

Santa Monica, CA
72 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score

Implementation

  • image description
  • image description
  • image description
  • image description
  • image description
4.4

Kipsu’s onboarding process involves a personal, one-on-one relationship with a Kipsu Onboarding Specialist as well as feedback, input, and advice from other hotels in the Kipsu portfolio. The full onboarding process is customized to a properties needs, but generally includes a one-on-one introductory call and onsite or webinar based training within the first 30 days.

read more

Kipsu’s onboarding process involves a personal, one-on-one relationship with a Kipsu Onboarding Specialist as well as feedback, input, and advice from other hotels in the Kipsu portfolio. The full onboarding process is customized to a properties needs, but generally includes a one-on-one introductory call and onsite or webinar based training within the first 30 days.

less

Support

  • image description
  • image description
  • image description
  • image description
  • image description
4.6
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep <10
  • Updates Automatic cloud deployment every two weeks
  • 24/7 support Live chat, Phone, Email, Call center, Online knowledge base

Integrations

PMS, CRS, Website, Mobile Apps, and more

read more

PMS, CRS, Website, Mobile Apps, and more

less
Click here to inquire about an integration not listed

Frequently Asked Question

Post a Question

Top Alternatives

Whistle

Los Angeles, California
100 HT Score

HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

GoMoment

Santa Monica, CA
72 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score

Top Alternatives

Whistle

Los Angeles, California
100 HT Score

HelloShift (Guest Engagement)

San Francisco, California
100 HT Score

GoMoment

Santa Monica, CA
72 HT Score

TrustYou (Messaging)

Munich, Germany
69 HT Score