Work For Kipsu? Claim Profile

Kipsu

Ranked 6th in Guest Messaging Platforms

Headquartered in Minneapolis, MN

68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

84% recommend
Customer Service
4.6
Ease of Use
4.5
ROI
4.0
Implementation
4.4

Company info

Founded in 2010
Employees 41
Headquarter Minneapolis, MN

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Hotel Manager from Branded in Denver (United States)

Gives the Front Desk the ability to communicate with guests on room availability, check room readiness and resolve problems. I also like being able to track how (frequently) our front desk is using the app.

Read more Less

Area Director of Digital Marketing from Branded in San Francisco (United States)

Great way to turn around a guest's experience before they depart and rip the hotel on trip advisor

Assistant General Manager from Branded in Philadelphia (United States)

The ability to text guests opens up a great form of communication.

Front office supervisor from Branded in San Jose (United States)

Overall I would highly recommend Kipsu but a few things they could improve - Time of updates from Opera (PMS) system - The ability to send pictures back to the guests - Even if we directly add a phone number inside Kipsu, it should update with Opera for room number

Read more Less

General Manager from Branded in Danbury (United States)

Some guests don't like the invasion of privacy.

Front Office Manager in Madison (United States)

Frequent guests feel that this service is overwhelming and don't want to be pressured into responding. The app was recently updated and personally I liked the old version.

Read more Less

Screenshots & video

90%usability

Compare Kipsu with similar solutions

Kipsu 67
vs
Higher rated
Whistle 96
View comparison
Kipsu 67
vs
Higher rated
View comparison
Kipsu 67
vs
Higher rated
Zingle 95
View comparison