Compare Service Metrics Group vs Loop CXM (by Benbria) vs Loopon Post Stay

Service Metrics Group

Service Metrics Group

2 reviews
Benbria

Loop CXM (by Benbria)

1 reviews
Loopon

Loopon Post Stay

25 reviews

Compare Service Metrics Group vs Loop CXM (by Benbria) vs Loopon Post Stay

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Loop CXM (by Benbria) vs Loopon Post Stay. Find out which Guest Surveys & Feedback is right for you based on realtime data from 28 verified hotelier reviews across 8 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Loopon

Loopon

Ranked 5 (out of 25)

4.4
25 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon

Loopon Post Stay

76 HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Loopon Post Stay

25 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Loop CXM (by Benbria)

90%

Loopon Post Stay

87%
Ease of Use

Service Metrics Group

5

Loop CXM (by Benbria)

4

Loopon Post Stay

4.4
ROI

Service Metrics Group

5

Loop CXM (by Benbria)

4

Loopon Post Stay

4.4
Implementation

Service Metrics Group

Not enough data available

Loop CXM (by Benbria)

Not enough data available

Loopon Post Stay

4.3
Customer Support

Service Metrics Group

5

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Loop CXM (by Benbria)

Loopon Post Stay

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loopon Post Stay

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Benbria
vs.
Loopon

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Loopon Post Stay

Other - 36%
City Center Hotels - 20%
Resorts - 8%
Featured clients
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-
-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Loopon Average Loopon

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loopon Post Stay

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Service Metrics Group
vs.
Benbria
vs.
Loopon

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Systems (2)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Loopon Post Stay

Loopon doesn’t have any recent articles