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GuestService - Online Check-in
4.9 (5 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestService - Online Check-in
Unranked in Contactless Check-in
Streamline Your Guest's Arrival with Seamless Online Check-In
98% recommended by 28 hotels
Hilton, Grand Mercure, Crowne Plaza & 25 others
What is Guest Service?
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService - Online Check-In is a cutting-edge property management system that simplifies and enhances the guest arrival experience for hotels. This intuitive platform allows guests to complete the check-in process digitally, using their smartphones or other devices, before they arrive at the hotel. By minimizing wait times at the front desk, it ensures a smoother, more efficient guest experience.
The tool is particularly valuable for improving operational efficiency and guest satisfaction. Hotel staff can allocate time to more personalized guest services rather than routine check-ins, thereby optimizing resource management. Additionally, this system integrates easily with existing hotel operations, allowing for streamlined workflows and enhanced data accuracy. Guests enjoy a hassle-free arrival, which can significantly boost their overall satisfaction and loyalty to the hotel.
In summary, GuestService - Online Check-In is a transformative property management solution that aligns with current hospitality trends, promoting convenience and operational efficiency. This platform is an essential addition for hotels aiming to offer a modern, frictionless guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guest Service products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guest Service Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guest Service Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guest Service
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guest Service's Provided Description:
"Welcome to the future of hospitality, where convenience meets efficiency. Our Online Check-In Application is specifically designed for hotels aiming to revolutionize the guest experience from the very first moment. This innovative solution empowers guests to check in before they even step foot in the lobby, offering a seamless transition from travel to relaxation."
FAQs
Capabilities
Welcome Emails
Welcome Emails
Our platform provides guests with a beautiful check-in experience via email, SMS, or QR code, with mobile responsiveness and customizable questions.
Plug-and-Play Online Check-In Solution
Plug-and-Play Online Check-In Solution
Our Plug-and-Play Online Check-In Solution offers hotels a seamless, integration-free approach to managing guest arrivals. Designed for ease of use, this standalone module enables guests to check in online from any device, streamlining the process and significantly reducing wait times at the front desk. With no need for complex integrations, hotels can effortlessly enhance the guest experience, ensuring a smooth start to their stay.
Upsell
Upsell
Our Online Check-In's Upsell Module enables hotels to boost revenue by offering guests personalized upgrades and services before arrival. From room enhancements to exclusive amenities, this feature simplifies the process of elevating guest stays, directly impacting hotel profitability while enriching the guest experience. It's an effortless way for hotels to maximize earnings and ensure guests begin their stay with added satisfaction, all with just a few clicks.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
0/1 features
Guest Service Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, GuestService - Online Check-in is the #17 most trending product in the Contactless Check-in category (out of 76) and the #776 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Guest Service Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Guest Service Case Studies
Guest Service doesn’t have any case studies available
References
"We've seen a significant increase in direct bookings since implementing GuestService. Our guests love being able to plan their stay before they arrive, and the app's reminders and notes have helped us keep track of their requests. The platform's messaging hub has also allowed us to keep in touch with guests throughout their stay, ensuring that we're providing excellent customer service."
Alishia Newell
General Manager @
Featured Customers
More Products by Guest Service
Hotelier Rating
Looking for specific info?
9
Hotel Guest App
Sakar from 200 to 499 room Airport/Conference Hotel in Kemeragzi (Turkey)
Verified
16 months ago
As the Guest Service Manager at a renowned beachfront property in Antalya, I am thrilled to share our experiences with our newly implemented hotel guest app, which notably includes an integrated survey feature. This digital innovation has significantly transformed how we interact with our guests, offering them unparalleled convenience while...
Turkey
Turkey
Sakar
X-Large Hotel
10
Guest Relations
Guest Relations from 500+ room Branded Hotel in Fethiye (Turkey)
Verified
16 months ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Turkey
Turkey
Guest Relations
X-Large Hotel
10
Enhancing Operations
Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)
Verified
16 months ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Turkey
Turkey
Rooms Division Manager
X-Large Hotel
10
Guest communication with ease
Guest Relations Manager from 100 to 199 room Branded Hotel in Dubai (United Arab Emirates)
Verified
16 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
United Arab Emirates
United Arab Emirates
Guest Relations Manager
Large Hotel
10
Mobile Guest App
Guest Relations Manager from 200 to 499 room Boutique in Faralya (Turkey)
Verified
16 months ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Turkey
Turkey
Guest Relations Manager
X-Large Hotel
- 1
It looks like Guest Service is not recommended by any hotels
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Guest Service Integrations
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Support
Unverified
Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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