Booking Engine by HotelRunner

4.8 (37 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Booking Engine by HotelRunner

4.8 (37 REVIEWS)

Ranked 21 (out of 143) in Booking Engine

Turn website visitors into guests. By adding the HotelRunner booking engine to your website accept direct bookings and receive online payments.

Bell avatar Bell - AI powered product analyst

I analyzed all of HotelRunner’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Hotelrunner's robust channel management and booking engine streamline operations. Many note the seamless OTA integrations and customization options boost occupancy and revenues. Users recommend it for efficiently managing rates, availabilities, and promotions from a single platform. Support and extensive feature set receive high praise but some call for improved connectivity speed and reporting features.

What Types of Hotels HotelRunner is Popular For

Size

28 | X-Small (1-9 room)

30 | Small (10-24 room)

22 | Medium (25-74 room)

11 | Large (75-199 room)

12 | X-Large (200+ room)

Country

10 | Turkey

5 | Italy

5 | Morocco

3 | Argentina

3 | Colombia

2 | Vietnam

2 | Thailand

2 | France

2 | Mexico

2 | Panama

2 | Greece

2 | United Kingdom

2 | Portugal

1 | Uzbekistan

1 | Korea, South

1 | Cyprus

1 | Tunisia

1 | Azerbaijan

1 | Tanzania

1 | New Zealand

1 | Georgia

1 | South Africa

1 | Oman

1 | Chile

1 | Hungary

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

53 | Boutiques

37 | Bed & Breakfast & Inns

31 | Luxury Hotels

29 | Airport/Conference Hotels

28 | Limited Service & Budget Hotels

25 | City Center Hotels

19 | Resorts

14 | Branded Hotels

9 | Vacation Rentals & Villas

7 | Hostels

6 | Extended Stay & Serviced Apartments

6 | Motels

1 | RV Parks & Campgrounds

Region

17 | Europe

12 | Middle East

11 | South America

9 | Asia Pacific

9 | Africa

2 | North America

1 | Oceania

Category

107 | Channel Managers

37 | Booking Engine

16 | Website Design

15 | Property Management Systems

12 | Hotel Management Software

9 | Rate Shopping

1 | Business Intelligence

What is HotelRunner?

Founded in 2011 | Headquarters in United Kingdom | 60 employees
Booking Engine by HotelRunner is a highly customizable online booking engine designed to streamline operations and boost occupancy for properties of all sizes and types. This software solution allows hoteliers to efficiently manage rates, availabilities, and promotions from a single, easy-to-use platform. One of its key advantages is the seamless integration with various Online Travel Agencies (OTAs), which helps in reaching a broader audience and maximizing revenue. The platform also integrates with multiple payment systems, enabling fast and secure online transactions. Users appreciate the extensive feature set, which includes options for creating tailored promotions and packages to attract more guests. Additionally, the strong support system ensures that users can make the most out of the tool, although some have noted the need for improvements in connectivity speed and reporting features. By leveraging Booking Engine by HotelRunner, hoteliers can transform their website into a powerful reservation platform, ensuring no potential guest slips away and ultimately driving increased bookings and revenue.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of HotelRunner products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HotelRunner

FAQs

Capabilities

Sync your inventory

Accept online payments

Market your property

Sell more services and boost your revenue

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Payments

HotelRunner provides reliable and secure online reservations. HotelRunner allows you to accept credit cards and PayPal payments by integrating with many online payment providers, payment gateways, and banks providing Virtual POS. Get your payment infrastructure set up in minutes, and start accepting payments easily.

PREMIUM ADD-ON

Direct Plus

The Direct Plus subscription enables you to list your property on Google and trivago, allowing guests to book directly through your website via the HotelRunner booking engine. You have full control of the guest relationship from the initial click to the end of the stay. As the property owner, you can directly charge guests and manage bookings just like any other direct booking.

PREMIUM ADD-ON

HotelRunner Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Booking Engine by HotelRunner is the #13 most trending product in the Booking Engine category (out of 143) and the #429 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HotelRunner Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

18

References

10

Featured Customers

HotelRunner Case Studies

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HotelRunner Reviews

Hotelier Rating

Excellent
102
Very Good
6
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (28)
  • Small (30)
  • Medium (22)
  • Large (11)
  • X-Large (12)

Country

  • Turkey
    Turkey
    (10)
  • Italy
    Italy
    (5)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Colombia
    Colombia
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • France
    France
    (2)
  • Mexico
    Mexico
    (2)
  • Panama
    Panama
    (2)
  • Greece
    Greece
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Portugal
    Portugal
    (2)
  • Uzbekistan
    Uzbekistan
    (1)
  • Korea, South
    Korea, South
    (1)
  • Cyprus
    Cyprus
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Tanzania
    Tanzania
    (1)
  • New Zealand
    New Zealand
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (12)
  • South America
    South America
    (11)
  • Africa
    Africa
    (9)
10

HotelRunner the best booking engine

Manager from 5 to 9 room Bed & Breakfast & Inn in Gocek (Turkey)

Verified
4 months ago
The transactions we make on Hotelrunner are always completed quickly. In addition, the working hours of the on-call situation should be improved.
Country Turkey
Manager
X-Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your excellent review! It is delightful to hear that you appreciate the quick transaction processing. We appreciate your suggestions for improvement, we’ll take your feedback into account as we continue refining our service. Thanks again for your support! Regards, HotelRunner Team
10

The service and advice of HotelRunner and its technician Ozgur is totally satisfactory.

Promotor Turistico from 1 to 4 room Bed & Breakfast & Inn in Puebloviejo (Colombia)

Verified
6 months ago
The time of linking and the form of financing to be able to obtain the platform and how easy it is to be able to use it
Country Colombia
Promotor Turistico
X-Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your positive feedback! It’s fantastic to know that our platform is easy to use. We also value your suggestions for improvement. We're actively working on enhancing our platform to ensure a smoother experience for all users. If you ever need further assistance or have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Hotel Runner İ'm satisfied

The Hotel Boss from 1 to 4 room Boutique in

Verified
7 months ago
The ease of booking tracking. The runner team's helpfulness in every way makes my job easier. Everything is good. Thank you.Best Regards,Umut Türkyılmaz
The Hotel Boss
X-Small Hotel
Fatih from HotelRunner replied
Hi Umut, Thank you for your kind words! We're delighted to hear that you enjoy the ease of booking tracking and that our team’s support makes your job easier. It's our goal to provide a seamless experience for all our user. If you have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Indispensable for Turkish Tourism

General Manager from 50-74 room City Center Hotel in Istanbul (Turkiye)

Verified
7 months ago
Thanks to their professionalism and proactive approach, they provide trouble-free service in many areas. We have been using Hotelrunner in all three of our hotels since our hotel openings and we have been receiving service for years without any problems regarding channel manager and website integration. As Weingart Hotels group, we would li...
Country Turkiye
General Manager
Medium Hotel
Fatih from HotelRunner replied
Hi, Thank you for your wonderful feedback and for sharing your experience with HotelRunner! We're thrilled to be your trusted partner across all three of your hotels and are delighted to hear that our professionalism and proactive approach have met your expectations. We also appreciate your constructive feedback regarding the update times for prices and availability. We're continuously working on enhancing our platform's speed and efficiency, and your input helps us prioritize improvements to serve you even better. Thanks again for your trust and partnership. Regards, HotelRunner Team
10

Really best goood

Fotonu desk from 25-49 room Boutique in Diyarbakir (Turkiye)

Verified
7 months ago
You can understand that it is a practical, fast and quite well-designed software driver. You can easily solve all your workflows.
Country Turkiye
Fotonu desk
Medium Hotel
10

Very Useful Software For Hoteliers

Sales Manager from 50-74 room Boutique in Bursa (Turkiye)

Verified
7 months ago
Great software and online solutions for hoteliers. Team was very helpful since the first step until the last one. They assisted me everytime I have an issue with my online agencies. Thanks to their expertise, I now have more reservations than ever before.
Country Turkiye
Sales Manager
Medium Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your positive feedback! We're delighted that you’re satisfied with the support from our team and the performance of our solutions. We'll consider your suggestions and work on further enhancing our platform. Regards, HotelRunner Team
10

Benjamin oyel

Benjamin otel from 5 to 9 room Limited Service & Budget Hotel in Gumusluk (Turkiye)

Verified
7 months ago
Everything is going smoothly. I can reach Mr. Ozgur whenever I want and find a solution if there is a problem. Sometimes even if I call on the weekend, Ozgur is helpful. Thanks to him.
Country Turkiye
Benjamin otel
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for sharing your experience! We're glad to hear that our team has been helpful and accessible to you. We appreciate your suggestions. Regards, HotelRunner Team
10

Thank you

Front Office& Sales Manager from 10 to 24 room Boutique in Eceabat (Turkiye)

Verified
7 months ago
Hotelrunner not only provides products, but also extra services and information to increase our sales. While our updates are transferred to our online travel channels quickly and accurately from both computer and mobile applications, it also allows us to quickly register to new online channels that assists us to accommodate new guests in ou...
Country Turkiye
Front Office& Sales Manager
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your kind words and valuable feedback! We're thrilled that our products and services have positively impacted your sales and operations. Regards, HotelRunner Team
10

HotelRunner has been great for us. The support team is fast and always helps with any issues we have. The channel manager is very easy to use and helps us manage bookings from different sites. It’s made our job a lot easier. We definitely suggest HotelRunner to other hotels.

Müdür from 5 to 9 room Hostel in Adalar (Princes' Islands)

Verified
8 months ago
Makes the process easier, solution oriented, helpful HotelRunner has been great for us. The support team is fast and always helps with any issues we have. The channel manager is very easy to use and helps us manage bookings from different sites. It’s made our job a lot easier. We definitely suggest HotelRunner to other hotels.
Country Princes' Islands
Müdür
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your positive feedback and recommendation! We’re glad to hear that HotelRunner has made your job easier. Regarding your note on the mobile app: You can download our mobile app and start using it right away! Regards, HotelRunner Team
10

Impressed by Ozgar's Hotelrunner Expertise

Reservations from 25-49 room Boutique in Paris (France)

Verified
9 months ago
What I liked most: Ozgar's Expertise: Ozgar's extensive knowledge of Hotelrunner was a major advantage. His ability to answer all my questions clearly, patiently address my needs, and ensure I fully grasped everything before moving forward was exceptional. Confident Choice: Ozgar's guidance was instrumental in helping me make a confident de...
Country France
Reservations
Medium Hotel
Fatih from HotelRunner replied
Hi there, we are glad that you had such a positive experience with our team. Our support team is ready to help you along the way with every problem you face. Thank you for your wonderful feedback! Best, HotelRunner Team.
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

96%

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