Merchandising & Packages

4/5 features

Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Flat, floating and discounted rates
Pooled inventory
Special offers & discounts
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.

Upselling & Cross Selling

4/5 features

Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Gift Vouchers

Sell gift cards and vouchers through your hotel's website that can be redeemed via your booking engine to generate revenue and new bookings through consumer gifting.
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Special offers & discounts
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.
Alternative accommodation recommendations (when no availability)

Hotel can recommend alternative partner hotels when there is no availability which helps retain direct bookers within the direct hotel community.

Conversion

4/5 features

Mobile optimized/responsive
Special offers & discounts
Urgency messaging
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
A/B testing & optimization
Price comparison widget

Showcase live real time rates on OTA like Booking and Expedia to reassure bookers that they're getting the best rate to encourage them to convert and book.
Multi-lingual
Conversion rate reports

Real time booking engine conversion rate analytics
Facebook conversion tracking

Measure and optimize your marketing campaigns across Facebook and Instagram.
Customizable exit intent modals

Convert bookers who are about to leave your booking engine by showing them an offer or getting them to input their email to get updates about new deals to capture their contact info and increase your chances of converting them in the future.
Form autofill

Automatically repopulate abandoned form fields.
Flexible dates

Enhance direct bookings by enabling guests to easily browse hotel rates, gaining quick access to best room rates and special offer availability
Rate plan comparisons

Showcase multiple rate plans with side-by-side comparison to sell more rooms by offering various rate plans, like breakfast included, early-bird rate, extended-stay discounts, upgrades, and more.
Google Hotel Ads Bookings

Integrate your booking engine and availability with Google Hotel Ads to drive more direct bookings to your website from travel searches on Google.
Tripadvisor Bookings

Integrate your booking engine and availability with Tripadvisor to drive more direct bookings to your website from travel searches on Tripadvisor.

Payments

4/5 features

Multi-currency
Apple Pay
Google Pay
Paypal
PCI Compliance
PayU
Stripe

Transactional Emails

4/5 features

Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Post-stay emails
Pre-stay emails
Confirmation emails

Group Bookings

4/5 features

Wedding & corporate booking modules
Availability block

Block out dates to make rooms unavailable on your booking engine or specific channel (such as Booking.com and Expedia) or place a courtesy hold for a specific number of days/hours.

Reporting & Analytics

4/5 features

Automated reporting
Conversion rate reports

Real time booking engine conversion rate analytics
Referral Reporting

See where your bookings are coming from with referral source traffic analytics.
Google Analytics tracking

Use Google Analytics to track and generate reports on every shopper that passes through your booking engine.

Tax & Compliance

4/5 features

PCI Compliance
ADA Compliant
Tariffs

The ability for hotels to be able to customize taxes/tariffs to meet, charge for and display local market taxation and regulations.
Multi-currency
GDPR compliant

Other

2/3 features

Loyalty program integration

Integrate with casino management systems and hotel/apartment loyalty programs to allow guests to book offers online specific to their loyalty accounts
Website Integration

Seamlessly integrates into any existing website
Social Media Integration/Bookings

Seamless integration with Facebook Instagram, Twitter, Google+, youtube, FourSquare and LinkedIn Business pages to capture paid social, word-of-mouth, influencer and organic social direct reservations

Optional and effective

Online Sales Coordinator from 100 to 199 room City Center Hotel in (Turkey)

Verified

2 months ago

Share review

Products Reviewed

Booking Engine

Channel Managers

What do you like most?

I have used 5 different booking engine and channel manager in last 15 years. And last 7 years We are working with HotelRunner. First of all their customer service is excellent. They are responding everything immediately. And all stuff has a great skill on their subjects. And you can manage your property with all details. Everything is in your hand. You can manage all details about rooms, rates, property specialities ext.. With the others, I had to explain the details to someone and wait them to understand and make them correctly. Sometimes a simple mapping process could be a nightmare. Even if you can not manage all details. The customer service is right there to help you for processes. You can set up your property like an Online Travel Agency site. When you deal with a new channel they can take all rooms, photos, explanations, details ext. Then you don't need to do anything for any set up for a new channel.Their load time is also excellent. The updates about rates or restrictions can be send to channels in seconds not minutes. And you can track all updates' status channel by channel real time.You can load promotions to several sites from channel manager. that is also save lots of time. And this is elimantes all possible errors. Previously with other channel managers when we decided to start any promotion I have spend a few hours to set the promotions up to channels. I can manage all promotion options from HR extranet such as mobile options, nonref options, limit of stay options... And the reporting section of them also helps me to calculate my revenue and decide to set up new promotions. As a sum I am happy to work with them for 7 years and not thinking change them for another 7 or 17 years. I believe that until I or them leave the working we will be together.

What do you dislike or think could be improved?

There is nothing to suggest to improvement for now. But we can not know what technology bring us next. And I believe HotelRunner will catch up all new techs immediately.

Best Channel Manager

FO Supervisor from 10 to 24 room Boutique in (Turkey)

Useful interface, having all kind of settings for different OTA's. developing new features day by day to make our business easier.

Easy to use and if used correctly guarantees good results.

Sales from 5 to 9 room Bed & Breakfast & Inn in Nessebur (Bulgaria)

The platform is really user friendly and easy to use . If you use it right, the results will come in increasing occupancy and price very soon.

I do not recommend at all #conversion

Butik Otel İşletmecisi from 5 to 9 room Boutique in (Turkey)

I do not find it useful. I don't think anything can be improved. #channel #booking #revenue booking engine load time #optimize I don't want to comment on this because my thoughts are negative.

The best experience for the lowest price

Luis Ferraz from 5 to 9 room Hostel in Figueira da Foz (Portugal)

4 months ago

An easy to use user-friendly interfaceReliable communication with OTAs in any situation, whether booked through OTAs, direct or through the booking engine.

Well-organized and easy to manage system

Hotel Manager from 10 to 24 room Airport/Conference Hotel in Marston Green (United Kingdom)

8 months ago

I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the support teams are really prompt and helps in every possible way.

Best system on the market

Owner from 25-49 room Extended Stay & Serviced Apartment in Mauterndorf (Austria)

9 months ago

Channel manager is easy to maintain as the rest of the system. Good support. Stable connection to the booking platforms.

Satisfied Customer!

Owner from 5 to 9 room Bed & Breakfast & Inn in Sint Maartensvlotbrug (Netherlands)

HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that makes my life easier managing my reservations outside of the hotel too.

Work with real people not with AI

Owner from 10 to 24 room Boutique in (Tanzania)

We like the availability of support team, it is very important for a hotelier. There are many ways to have an access with their support team as they work with AI or call center agents and by messages, to have access to real person and discussion with whom becomes a feature.The prices of their products are quite reasonable and special offers...

BEST CHANNEL MANAGER

Owner from 10 to 24 room City Center Hotel in Bakı (Azerbaijan)

HotelRunner provides great online solutions for hoteliers. We increased the number of online travel agencies we work thanks to HotelRunner's channel manager. We manage our rates and inventories easily through desktop or mobile devices. They provide support service even on weekends and very easy to get some help.

Company	Functionality
IDeaS 92% recommended by 468 hotels	Revenue Management Systems
Oracle Hospitality 89% recommended by 425 hotels	Property Management Systems
This integration hasn’t been verified by HotelRunner yet. Asksuite 98% recommended by 414 hotels	Hotel Chatbots
This integration hasn’t been verified by HotelRunner yet. Duetto 93% recommended by 321 hotels	Revenue Management Systems
RoomPriceGenie 97% recommended by 256 hotels	Revenue Management Systems
This integration hasn’t been verified by HotelRunner yet. The Hotels Network 95% recommended by 199 hotels	Direct Booking Tools
Hotelogix 95% recommended by 164 hotels	Property Management Systems
Easyway 97% recommended by 127 hotels	Contactless Check-in
Planet 81% recommended by 100 hotels	Property Management Systems
Pricepoint 97% recommended by 28 hotels	Revenue Management Systems

Discover Apps

Resources

Get Advice

Room substitutions

Multi-room bookings

Flat, floating and discounted rates

Pooled inventory

Special offers & discounts

Customizable add-ons

Meal plans

Multi-room bookings

Room substitutions

Gift Vouchers

Booking abandonment recapture

Customizable add-ons

Special offers & discounts

Meal plans

Alternative accommodation recommendations (when no availability)

Mobile optimized/responsive

Special offers & discounts

Urgency messaging

Booking abandonment recapture

Multi-room bookings

Room substitutions

A/B testing & optimization

Price comparison widget

Multi-lingual

Conversion rate reports

Facebook conversion tracking

Customizable exit intent modals

Form autofill

Flexible dates

Rate plan comparisons

Google Hotel Ads Bookings

Tripadvisor Bookings

Multi-currency

Apple Pay

Google Pay

Paypal

PCI Compliance

PayU

Stripe

Booking abandonment recapture

Post-stay emails

Pre-stay emails

Confirmation emails

Wedding & corporate booking modules

Availability block

Automated reporting

Conversion rate reports

Referral Reporting

Google Analytics tracking

PCI Compliance

ADA Compliant

Tariffs

Multi-currency

GDPR compliant

Loyalty program integration

Website Integration

Social Media Integration/Bookings

Support

Unverified

Support Not Verified

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