Booking Engine by HotelRunner

4.7 (28 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Booking Engine by HotelRunner

4.7 (28 REVIEWS)

Ranked 19 (out of 130) in Booking Engine

Accept bookings from your website

Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Booking Engine by HotelRunner is the #10 most trending product in the Booking Engine category (out of 130) and the #251 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Booking Engine by HotelRunner
Founded in 2011 | Headquarters in United Kingdom | 60 employees
Accept direct bookings and receive online payments from your website easily and own your guest relations from the beginning. Connect your website to your HotelRunner inventory, and display your rates and availability in real-time. Earn more on each booking via our powerful online booking engine. Accept secure credit card payments online without a hassle. You can integrate a variety of payment systems into your website and create a fast, secure, and smooth payment experience for both you and your guests. Get bookings from your own website and accept online payments using our mobile-friendly booking engine.

Capabilities

Booking Engine

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

2

References

10

Featured Customers

Success Stories

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

22 | X-Small (1-9 room)

13 | Small (10-24 room)

10 | Medium (25-74 room)

6 | Large (75-199 room)

4 | X-Large (200+ room)

Country

44 | Turkey

5 | Morocco

3 | Argentina

3 | Italy

3 | Greece

2 | Vietnam

2 | Thailand

2 | Panama

2 | Tanzania

2 | Portugal

1 | Bulgaria

1 | Colombia

1 | Tunisia

1 | Azerbaijan

1 | Netherlands

1 | Austria

1 | United Kingdom

1 | Chile

1 | Ecuador

1 | France

1 | Korea, South

1 | Uzbekistan

1 | Georgia

1 | South Africa

1 | Oman

1 | New Zealand

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

27 | Boutiques

20 | Bed & Breakfast & Inns

13 | Luxury Hotels

10 | Resorts

8 | Vacation Rentals & Villas

7 | City Center Hotels

6 | Extended Stay & Serviced Apartments

6 | Hostels

6 | Motels

2 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

Region

46 | Middle East

15 | Europe

10 | South America

10 | Africa

9 | Asia Pacific

1 | Oceania

Category

91 | Channel Managers

28 | Booking Engine

11 | Website Design

10 | Property Management Systems

9 | Hotel Management Software

8 | Rate Shopping

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Hotelier Rating

Excellent
83
Very Good
5
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (22)
  • Small (13)
  • Medium (10)
  • Large (6)
  • X-Large (4)

Country

  • Turkey
    Turkey
    (44)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Italy
    Italy
    (3)
  • Greece
    Greece
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • Panama
    Panama
    (2)
  • Tanzania
    Tanzania
    (2)
  • Portugal
    Portugal
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Colombia
    Colombia
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Chile
    Chile
    (1)
  • Ecuador
    Ecuador
    (1)
  • France
    France
    (1)
  • Korea, South
    Korea, South
    (1)
  • Uzbekistan
    Uzbekistan
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • New Zealand
    New Zealand
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (46)
  • South America
    South America
    (10)
  • Africa
    Africa
    (10)

Hoteliers say

NEW AI Review summary

Hoteliers like how Hotelrunner's robust channel management and booking engine streamline operations. Many note the seamless OTA integrations and customization options boost occupancy and revenues. Users recommend it for efficiently managing rates, availabilities, and promotions from a single platform. Support and extensive feature set receive high praise but some call for improved connectivity speed and reporting features.

AI-generated from the text of customer reviews

Customer Support
Ease of Use
Channel Management
Integration with OTAs
Customization Options
System Reliability
Booking Engine
Connectivity Speed
Reporting Features
User Interface
10

Impressed by Ozgar's Hotelrunner Expertise

Reservations from 5 to 9 room Vacation Rentals & Villa in

Verified
17 days ago
What I liked most: Ozgar's Expertise: Ozgar's extensive knowledge of Hotelrunner was a major advantage. His ability to answer all my questions clearly, patiently address my needs, and ensure I fully grasped everything before moving forward was exceptional. Confident Choice: Ozgar's guidance was instrumental in helping me make a confident de...
Reservations
X-Small Hotel
Fatih from HotelRunner replied
Hi there, we are glad that you had such a positive experience with our team. Our support team is ready to help you along the way with every problem you face. Thank you for your wonderful feedback! Best, HotelRunner Team.
10

Efficiency, accuracy, professionalism

Managing Director from 1 to 4 room Vacation Rentals & Villa in (Thailand)

Verified
18 days ago
Even though we are a small business, their team - Aysu, Abel, Erhan & Ekrem knew right from the start that we chose HotelRunner as a partner because we are looking for growth. I interviewed many Channel Manager providers who claimed being the best in the industry and costing way more, but none of them shown professionalism, efficiency and s...
Country Thailand
Managing Director
X-Small Hotel
Fatih from HotelRunner replied
Hi there, thank you for your kind and insightful review. We are glad that you had such a positive interaction with our team. Feedback like yours is invaluable, helping us to understand exactly how we can improve to make your experience with HotelRunner nothing less than perfect. Best, HotelRunner Team.
10

Great support and community

Social Media & Airbnb Manager from 5 to 9 room Bed & Breakfast & Inn in Vacqueyras (France)

Verified
4 months ago
Görkem has been great at helping with all questions we have and ensuring that the booking engine is working well for us.
Country France
Social Media & Airbnb Manager
X-Small Hotel
10

Optional and effective

Online Sales Coordinator from 100 to 199 room City Center Hotel in (Turkey)

Verified
11 months ago
I have used 5 different booking engine and channel manager in last 15 years. And last 7 years We are working with HotelRunner. First of all their customer service is excellent. They are responding everything immediately. And all stuff has a great skill on their subjects. And you can manage your property with all details. Everything is in yo...
Country Turkey
Online Sales Coordinator
Large Hotel
Fatih from HotelRunner replied
Hi there, Thank you so much for taking the time to leave such a detailed and positive review of HotelRunner! We're so glad you've been happy with our service for the past 7 years. Thank you again for your kind words. We're proud to have you as a partner, and we look forward to working with you for many years to come. Regards, HotelRunner Team
10

Best Channel Manager

FO Supervisor from 10 to 24 room Boutique in (Turkey)

Verified
11 months ago
Useful interface, having all kind of settings for different OTA's. developing new features day by day to make our business easier.
Country Turkey
FO Supervisor
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our interface useful. We are closely following the needs of properties and developing new features accordingly. We will look into the speed issue you have raised thank you for bringing this to our attention. Regards, HotelRunner Team
10

Easy to use and if used correctly guarantees good results.

Sales from 5 to 9 room Bed & Breakfast & Inn in Nessebur (Bulgaria)

Verified
11 months ago
The platform is really user friendly and easy to use . If you use it right, the results will come in increasing occupancy and price very soon.
Country Bulgaria
Sales
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our platform user-friendly and easy to use. We are always working to improve our product, and we will take your suggestions into consideration. Regards, HotelRunner Team
0

I do not recommend at all #conversion

Butik Otel İşletmecisi from 5 to 9 room Boutique in (Turkey)

Verified
11 months ago
I do not find it useful. I don't think anything can be improved. #channel #booking #revenue booking engine load time #optimize I don't want to comment on this because my thoughts are negative.
Country Turkey
Butik Otel İşletmecisi
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are sorry to hear that you are not finding our product useful. We would like to understand why you feel this way, so that we can improve our product. Would you be willing to share more details about your experience? Contact us at: [email protected] Regards, HotelRunner Team
10

The best experience for the lowest price

Luis Ferraz from 5 to 9 room Hostel in Figueira da Foz (Portugal)

Verified
13 months ago
An easy to use user-friendly interfaceReliable communication with OTAs in any situation, whether booked through OTAs, direct or through the booking engine.
Country Portugal
Luis Ferraz
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for providing feedback on your experience with HotelRunner. We are glad to hear the interface is easy to use and communication with OTAs has been reliable for your hostel. Your suggestions around occupancy indicators, housekeeping tools, and platform updates are helpful. We are always aiming to enhance features based on client input. Integration requests like CheckinScan are logged for future review. Please keep the feedback coming. Our goal is to provide a solution to optimize your operations. We appreciate your partnership and hope HotelRunner continues to meet your needs. Please let us know how we can assist you further! Kind regards, HotelRunner Team
8

Well-organized and easy to manage system

Hotel Manager from 10 to 24 room Airport/Conference Hotel in Marston Green (United Kingdom)

Verified
17 months ago
I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the support teams are really prompt and helps in every possible way.
Country United Kingdom
Hotel Manager
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you so much! It is so nice to hear that our platform is easy-to-use and you are satisfied with the configurations. We put our partners' support and platform experience as our top priority and are glad to hear your positive comments. We are working on simplifying OTA integrations. Have a lovely day!
10

Best system on the market

Owner from 25-49 room Extended Stay & Serviced Apartment in Mauterndorf (Austria)

Verified
17 months ago
Channel manager is easy to maintain as the rest of the system. Good support. Stable connection to the booking platforms.
Country Austria
Owner
Medium Hotel
Fatih from HotelRunner replied
Hi there, Thank you, so much! It is so nice to hear that our platform is easy-to-use and you are satisfied with our assistance. We put our partners' experience and satisfaction as our priority. We appreciate your comments and working on the bug fixing continuously. We will always continue to improve and get better!
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
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Christophe Bazille Managing Director @ Hospitality Web Services
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Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

Posts

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HotelRunner joins the Booking.com 2024-2026 Connectivity Commercial Advisory Board

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1 month ago

HotelRunner and Alesayi Hospitality Company Forge Strategic Partnership to Advance Saudi Arabia's Vision 2030

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1 month ago

HotelRunner Named Strategic Partner in Agoda Connectivity Partner Program

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1 month ago

HotelRunner named Booking.com’s Premier Connectivity Partner for an impressive 10th time

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2 months ago

HotelRunner participates in ATM Dubai to show its powerful technology platform

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4 months ago

HotelRunner will showcase its all-in-one platform at ITB Berlin 2024

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7 months ago

HotelRunner Invites to Explore the Tomorrow of Hospitality Technology at The Phocuswright Conference

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8 months ago

HotelRunner participates in WTM London 2023

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8 months ago

HotelRunner is to exhibit at the Independent Hotel Show in London

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9 months ago

HotelRunner Acquires PayPad in a Strategic Move into On-Premise Sales Operations

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9 months ago

HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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10 months ago

HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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11 months ago

HotelRunner Crowned Booking.com's Best Overall Performing Partner

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HotelRunner

1 year ago

HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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1 year ago

HotelRunner Announces its Participation in Arabian Travel Market 2023

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1 year ago

HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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1 year ago

HotelRunner Recognized as Preferred Connectivity Partner for 2023 by Expedia Group

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1 year ago

HotelRunner attends MarketHub Europe by Hotelbeds as Platinum Sponsor

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HotelRunner

1 year ago

HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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HotelRunner

1 year ago

HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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HotelRunner

1 year ago

HotelRunner joins ITB Berlin 2023: the world’s leading trade show

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HotelRunner

1 year ago

Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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HotelRunner

1 year ago

HotelRunner joins FITUR Madrid, the first global exhibition of the year

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HotelRunner

1 year ago

HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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HotelRunner

1 year ago

HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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HotelRunner

1 year ago

HotelRunner attends Hotel & Resort Innovation Expo London

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HotelRunner

1 year ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner

2 years ago

HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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2 years ago

HotelRunner joins HITEC’s 50th anniversary in Orlando!

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2 years ago

Wix Relaunches its Solution for Hotels – Now Powered by HotelRunner, Providing a Comprehensive Platform Built for the Hospitality Industry

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2 years ago

HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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2 years ago

HotelRunner Recognized as Top Connectivity Provider Globally by Expedia Group for the Second Year in a Row

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2 years ago

5 Techniques to Collect More Feedback and Reviews from Your Guests

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3 years ago

HotelRunner Introduces the Sales-First, Unified Property Management System at no Additional Cost to Businesses

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3 years ago

HotelRunner Selected as "Best Overall Performing Provider" by Booking.com

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3 years ago

HotelRunner Recognized as Top Connectivity Provider by Expedia Group

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

95%

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