Let us find your solution

Customer Alliance

Ranked 4th (out of 31) in Reputation Management

Reputation Management

79
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more

Ratings Snapshot

Certificate of Excellence
Read 23 reviews
91%
Recommend
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Customer Alliance has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #4 out of 31 in Reputation Management

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.7/5
Customer support
4.7/5
Verified Customer Support

Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more

Customer Alliance Overview

Top Alternative: TrustYou (Reputation)

About Customer Alliance

Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees

Integrates with

  • Hotel Management System
  • Reputation Management
  • Property Management Systems
  • Booking Engine
  • Hotel CRM & Email Marketing
  • Rate Shopping & Market Intelligence
  • Guest Room Tablets
  • Direct Booking Tools
  • Marketplaces & Integrators
  • Channel Managers
  • Upselling Software
  • Staff Collaboration Tools
  • Employee Engagement Software
  • Revenue Management Systems
Browse integrations (29 verified)

Pros & Cons

91% recommend

Gerente Administrativo from Boutique

Manager from Hostel

Manager from City Center

Manager from Other

Jefe Recepción from City Center

Revenue & Expansons Development from Extended Stay

Read reviews

Customer Alliance Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View Customer Alliance alternatives

FIND THE PERFECT FIT

Want to find out if Customer Alliance is the best fit for your hotel?

Take the quiz

GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

Free download

Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month

Recent News & Content

Resources & reports

View all