IDeaS Wins Coveted Global People’s Choice Award in the 2019 HotelTechAwards
Each year along with individual awards for the top rated product in each category, Hotel Tech Report recognizes the top 10 most customer centric global companies in the annual People's Choice Awards. The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer centricity. Hotel Tech Report has named IDeaS the winner of the 2019 People’s Choice Award based on data from thousands of hoteliers across more than 120 countries around the world. Over 100 of the world’s elite hotel technology companies competed for a chance to win this prestigious title.
Other finalists include: TrustYou (2nd place), Clock (3rd place), TravelClick (4th place), GuestRevu (5th place), Mews (6th place), Guestline (7th place), Travel Tripper (8th place), Cloudbeds (9th place) and ALICE (10th place).
The HotelTechAwards platform (by Hotel Tech Report) leverages real customer data to determine best of breed products and companies that help hoteliers grow their bottom lines.
“The People’s Choice Award goes to the single company across all categories who demonstrates the strongest customer relationships during the HotelTechAwards. Clients came out to support IDeaS in droves - it has been incredible to see” says Hotel Tech Report’s Jordan Hollander.
The most common pitfall that successful technology companies face is that scale often has an inverse correlation with customer satisfaction. With each new hire customers become further removed from the leadership team and with each new client their business becomes less critical to the company.
IDeaS breaks the mold and is not just the largest revenue management software company in the world but also the most beloved hotel technology company in the industry as determined by verified client data. The key factors used to determine the annual People’s Choice award include total verified customer reviews, geographic reach of reviews and overall review sentiment and ratings. More than 200 verified IDeaS clients dedicated more than 25 hours to supporting the company by writing reviews about their authentic experiences with the firm.
Unbiased and verified reviews build trust in a way that biased case studies and whitepapers cannot. The best companies know that the most effective way to communicate their value proposition is to empower and amplify the voices of their customers.
“We saw 5 star reviews come in from Zambia to Moscow and everywhere in between. Happy customers vouched for IDeaS from cities we had never even heard of. This is the one of the most impressive organizations we’ve seen in hotel tech history. It’s hard to imagine how IDeaS keeps clients this satisfied at such an enormous global scale but if there’s one company everyone can definitely learn from about scaling a global organization with a relentless focus on customer centricity, its IDeaS ” says Hollander.
IDeaS clients from the United States, Africa, Asia, Europe and Latin America commended the company for it’s world class customer service and software.
Congrats to this year's finalists: IDeaS, TrustYou, Clock, TravelClick, GuestRevu, Mews, Guestline, Travel Tripper, Cloudbeds and ALICE!
About the People's Choice Award
The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer centricity.
Early on as a startup its easier for companies to maintain strong customer relationships with a limited customer base. But as a company grows its install base and scales globally, maintaining high customer satisfaction becomes increasingly more challenging.
Each year along with individual awards for the top rated product in each category, Hotel Tech Report recognizes the top 10 most customer centric global companies in the annual People's Choice Awards acknowledging the achievements of top innovators across all categories who embody the values, transparency and customer centricity that lie at the core of truly great companies.
More info on the People's Choice Awards and scoring methodology