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TrustYou (Reputation)

Ranked 1st in Reputation / Review Management

73 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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verified reviews 51
expert reviews 0
references 1
articles 0
integrations 23

Overview

82% recommend
Customer Service
4.6
Ease of Use
4.6
ROI
4.4
Implementation
4.3

What customers love about TrustYou (Reputation)

from Resort in Trou d'Eau Douce (Mauritius)

In terms of customer service this is excellent and it is interesting to have all comments on one platform.

Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and they prepared a nice table with a good set up'' sentence is positive but the first sentence is "restaurant is full" so It became as negative on TrustYou in the sentiments. Normally the guest tried to mention that the staff is helpful! Unfortunately as a guest relations manager, I am not able to get a healthy report from TrustYou.

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General Manager from Other in Fiji (Fiji)

Great daily guest survey and data summary software that allows me to respond and track our service delivery, product and overall guest feedback replies. Love the Dashboard features that provide a wealthy of support tools.

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Quality Control Manager from Other in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance from Other in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means you can reply to it ASAP.

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Front Office Manager in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Guest Experience Manager from Other in Kuala Lumpur (Malaysia)

So far close to none. If it could generate top 10 positive and negative feedback by desired time frame it will be fantastic!

e-Commerce Manager from Other in Sydney (Australia)

TrustYou has very powerful tools to easily manage reviews from dozens of third party sites and OTA. This is by far the strongest aspect of the platform. Support is very responsive, and personable.

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General Manager from Other in Houston (United States)

The platform brings together reviews and ratings from all the major sites, all merged together and sorted and classified in one easy to use interface. From the interface the user can respond to reviews. The user can see trends and drill down to what is causing (good or bad) their Trust You score. I love it!!

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Manager from Resort in Kalkudah (Sri Lanka)

TrustYou system helps us identify the issues in our resorts and to action those issues in future. With guest feedback and rating we get a clear idea how they actually feel about us. This helps us to improve ourselves. TrustYou system helps us manage reviews in all platforms at once place without logging in to each and every platform.

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Sales Representative from Other in Casablanca (Morocco)

I've been using TrustYou every day for 2+ years for reputation management and its really awesome to get an overview of all the reviews you receive. It is easy to handle and personally I can use it very well to summarize different categories for a certain time.

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Guest Loyalty Program Administrator from Boutique hotel in Costa Mesa (United States)

TrustYou aggregates all of the reputation management data we need in order to maintain or improve our handcrafted boutique hotel collection. It also allows us to collect data from surveys, utilize TrustYou messaging, and sort all of our data into organized segments. Easy to pull information from the website and create Excel Spreadsheets for everyday work or presenting.

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Director of Marketing from Boutique hotel in Carmel-by-the-Sea (United States)

The ability to take the pulse of our properties at-a-glance, access social media and TripAdvisor posts and providing our busy management team with quick updates on how their property is performing have been the biggest pros for our team. The TrustYou team is always readily available to answer questions and help us learn how to use the tools more efficiently.

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Learning & Development Manager from Other in New York (United States)

TrustYou Software takes the guesswork out of understanding social reporting and gives you meaningful metrics in a simple, easy to absorb format. Everything I would want to be apart of a social media management site is there in the TrustYou platform. I also appreciate that our users can engage with reviewers directly through the platform and take an active role in improving metrics.

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Quality Coordinator from Other in Beverly Hills (United States)

TrustYou really helps me on my daily task as a Quality Coordinator to keep track of our hotels review. I can see a lot of hardwork in the helpdesk team. They constantly add new very useful features and I LOVE it!

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Senior Director of Operations from Other in Banff (Canada)

I like they way it puts all our company properties together on one page which enables us to get a great overall company score at a glance. We are very happy with the product and the support side of Trust you is awesome.

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Director Revenue Services from Other in Oakland (United States)

User friendly, positive feedback from all my hoteliers. They offer great training demos as well. Their reporting function is efficient and is a great tool.

Manager, Marketing Products and Innovation from Other in Las Vegas (United States)

TrustYou is an excellent product that allows us to keep a pulse on what our guests are saying about us online. The tool is dynamic and allows us to pull an assortment of reports. The customer service is excellent and very responsive to all inquiries. TrustYou is always innovating and bringing new tools to the platform.

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Direktor / General Manager from Other in Zürich (Switzerland)

I've used TrustYou daily for the past 10 years as it provides a quick overview and great insights and is also easily understandable and simple to use. TrustYou has great benchmarking and makes it really easy to identify and respond to issues in real time. It does its job very well.

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General Manager from Other in San Francisco (United States)

- it's vast network covering all online channels - the graphic and charts are easy and friendly to use

Director of Guest Experiences from Resort in Sydney (Australia)

- Excellent coverage of all online channels with great drill down analytics. - Great ability to customise reports to exactly meet our needs.

Director of Marketing from Boutique hotel in White Rock (Canada)

This tool is great in saving time. We can easily view reviews across multiple sites, schedule email notification and keep a much better eye on our online reputation.

Owner from Boutique hotel in White Rock (Canada)

As the premier digital marketing company for the independent, Bed and Breakfast space, we have been delighted by the TrustYou product for all our clients. Our clients particularly love the ease at which their guests can post Google reviews through the connection TrustYou has with Google. This is of primary importance as securing those reviews prior to the implementation of the TrustYou product as problematic at best.

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General Manager from Resort in Erfurt (Germany)

- huge variety of reports - easy to use - many options to distribute the reviews - good answering tool

VP of Revenue Management from Other in Coral Springs (United States)

Visually/graphically designed for ease of use. Top level service for software changes or new formats Drill down data is easy to access and utilize

Director of Social Media from Other in Las Vegas (United States)

Outstanding Tool-Quite simply, the easiest and most powerful way to find actionable insights and share those with stakeholders quickly and easily. Outstanding Team-They don't stop taking care of you when the contract is signed, they support you consistently and return every email in a very timely manner. Outstanding Support- Create a support ticket and have it responded to faster than any other vendor you use, I promise you. Past Experience: I've used Revinate, Sprout Social and other social platforms TrustYou Experience: Daily usage, 3 years

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Social Media Manager from Other in Las Vegas (United States)

Katelyn and her team at TrustYou are absolutely wonderful to work with. The level of customer service we've received from TrustYou is truly impressive. They are always helpful and quick to troubleshoot without trying to nickel and dime us. The daily email alerts our leaders receive each morning are invaluable. Its also worth noting that implementation and onboarding were very easy, which can sometimes be a challenge with bringing on a new vendor.

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Front Office Manager from Other in Casablanca (Morocco)

The site has a good overview and it is very easy to browse through the dashboard and interface to get great statistical information.

Front office manager from Other in Stuttgart (Germany)

The perfect dashboard with an overview of our hotel and how it compares to all other hotels in our market/area. Also we like the splitting functionality across all departments.

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Owner from Other in Esslingen am Neckar (Germany)

The efficency is great and provides us with useful information that helps to save time. Good overview of your reputation and also deep customization options available in the software.

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Digital Marketing Manager from Other in Hirschegg (Austria)

(Translated) All reviews are centrally editable and easy to control. The comparison with the competitors enables targeted quality improvement in the individual areas. Alle Bewertungen sind zentral bearbeitbar und einfach zu kontrollieren. Der Vergleich mit den Mitbewerbern ermöglicht gezielte Qualitätsverbesserung in den einzelnen Bereichen.

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Marketing Manger from Other in (China)

* Cover big range of media channels * Remind and share guests’ reviews rapidly * Quite helpful and save time for searching reviews

Director of Business Development from Other in Poznań (Poland)

The system gives me a comprehensive outlook for our hotels' online reputation. I can easily compare the hotel score against other hotels in our compset.

Front Office Manager from Vacation Rental in Dublin (United States)

That is complete and has everything you need. Provide you all the necessary information in all the areas how are behaving and all information is accurate. They provided a complete training and the system is very user friendly. In case that you have any question they are always available to assist.

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Marketing Coordinator from Other in Las Vegas (United States)

TrustYou allows our resort to gather information from numerous different websites, respond to guests, and so much more! We use TrustYou for a weekly report that goes out to every team member across our property.

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Chief Operating Officer from Other in San Jose (United States)

I need an overview of how my group of hotels is performing. TrustYou gives me just that in a matter of minutes to get a full picture of our performance. Its cost effective & pays back for itself.

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from Other in London (United Kingdom)

- I can see all reviews in one page - I can translate reviews to any language - I can see how competitors are performing as well - I can improve my operations by analytics results

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Hotel Owner in Ried im Innkreis (Austria)

(Translated) The customer service team is competent and helpful. There are great trainings available to get your team up to speed. TrustYou is used to evaluate our reputation and is officially recognized as a reputable supplier.

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Consultant from Other in (Israel)

1. Improve your broad online presence(Effecting on 3rd parties as Google, Kayak, Skyscanner etc.) and increase hotel’s revenues accordingly. 2. Increase direct sales by implementing TrustScore and Meta Reviews + rich snippet. 3. Data accessibility - Reports flexibility (you can export everything in the way and the time you want it), Radar App, daily alerts. 4. User friendly interface – Easy to learn and to operate on daily base (=Timer saver). 5. One platform several ORM solutions (holistic approach) – manage all your ORM under one platform (=time saver + organized POV). 6. TrustYou develop all their products in house – More open for improvements and feature requests (especially now after recent acquisition by Recruit).

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Marketing Manager from Other in Whistler (Canada)

I like that Trust You is a bit more independent as compared to Trip Adviser. Trip Adviser has multiple lines of business which compete with it's original intended development.

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Sales & Revenue Manager from Resort in Telluride (United States)

General Manager from Other in Dublin (Ireland)

Easy to manage reviews and quick to get fast & accurate picture of your reputation on OTAs

Sales & Marketing Director from Other in Harlington (United Kingdom)

User friendly. Comprehensive

General Manager from Other in San Jose (United States)

Great snap shot.

Corporate revenue manager from Other in Natchitoches (United States)

I like the consolidation of OTA reviews. They have created their own "sensitivity" measure which is very helpful

Director of Sales & Marketing from Other in Houston (United States)

Has a number of the same options as Revinate. The "Comp Set" tool is a big help

Director of Group Sales in Budapest (Hungary)

Online reviews from several different websites in one email. Very regular updates.

Social Media Manager from Other in San Jose (United States)

Visual. Easy to navigate

Director of Sales & Marketing from Other in San Jose (United States)

Dashboard gives great overview and I like the live performance score

General Manager from Other in Richmond (Canada)

The wide range of feedback and reports that can be created from the system

reference customers

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times. Selim Imre Rooms Division Manager at the ASKA Hotels

Screenshots & video

92%usability