73
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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TrustYou (Reputation)

Transparent vendors display their reviews prominently on their website with the reviews widget.

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

  • Based in München (Germany)
  • Founded in 2008
  • 113 employees on LinkedIn

Company Description

TrustYou, the world’s largest guest feedback platform, empowers hotels with online solutions to enhance marketing, improve guest experiences, and achieve operational excellence. Guest feedback influences 95% of booking decisions. The TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews for destinations, tourism companies,  and dozens of travel sites, including Google, Kayak, and Hotels.com.* Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue. *TrustYou Meta-Reviews only contain verified reviews and do not include reviews from  TripAdvisor.

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TrustYou, the world’s largest guest feedback platform, empowers hotels with online solutions to enhance marketing, improve guest experiences, and achieve operational excellence. Guest feedback influences 95% of booking decisions. The TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews for destinations, tourism companies,  and dozens of travel sites, including Google, Kayak, and Hotels.com.* Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue. *TrustYou Meta-Reviews only contain verified reviews and do not include reviews from  TripAdvisor.

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TrustYou (Reputation) Ratings Summary

Recommend to a friend
83%
-2% above category avg.
Number of Employees 113 44% vs. category avg
Years in Business 10 32% vs. category avg
Ranked 1st in
TrustYou (Reputation) vs. Category Average
N/A 4.6 Ease of Use
+11% 4.5 ROI
+6% 4.6 Support
+5% 4.3 Onboarding

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ReviewPro

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Reference Customers

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times.
Selim Imre Rooms Division Manager ASKA Hotels

Case Studies & News

  1. Petit Palace Hotels Case Study Shows Remarkable Increase in Response Rate and Score Read more
  2. B&B HOTELS Gets 8x More Google Reviews, Improves Google Scores +2.5% Read more
  3. Elite Hospitality Group Improves Operations and Scores with TrustYou’s Guest Feedback Platform Read more

Product Overview

What is the product or service they provide?

TrustYou, the world’s largest guest feedback platform, empowers hotels with online solutions to enhance marketing, improve guest experiences, and achieve operational excellence. Guest feedback influences 95% of booking decisions. The TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews for destinations, tourism companies,  and dozens of travel sites, including Google, Kayak, and Hotels.com.* Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue. *TrustYou Meta-Reviews only contain verified reviews and do not include reviews from  TripAdvisor.

read more

TrustYou, the world’s largest guest feedback platform, empowers hotels with online solutions to enhance marketing, improve guest experiences, and achieve operational excellence. Guest feedback influences 95% of booking decisions. The TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews for destinations, tourism companies,  and dozens of travel sites, including Google, Kayak, and Hotels.com.* Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue. *TrustYou Meta-Reviews only contain verified reviews and do not include reviews from  TripAdvisor.

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What makes them unique?

TrustYou is the only one-stop shop guest feedback solution, offering the leading tools for review analytics, online reputation management, guest satisfaction surveys, and guest messaging, all in one, sophisticated product suite. TrustYou also has the largest database of unbiased, verified reviews collected from across the web create the most accurate review summaries and ratings for your hotel. Finally, TrustYou is the only guest feedback solution providing a direct impact on hotel bookings, with scores and summaries are visible to nearly 5 billion travelers worldwide with showcased review content on 100+ online travel sites.

read more

TrustYou is the only one-stop shop guest feedback solution, offering the leading tools for review analytics, online reputation management, guest satisfaction surveys, and guest messaging, all in one, sophisticated product suite. TrustYou also has the largest database of unbiased, verified reviews collected from across the web create the most accurate review summaries and ratings for your hotel. Finally, TrustYou is the only guest feedback solution providing a direct impact on hotel bookings, with scores and summaries are visible to nearly 5 billion travelers worldwide with showcased review content on 100+ online travel sites.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee
Commission or Revenue Share

Popular Reputation / Review Management Features

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Revinate

San Francisco (United States)
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GuestRevu

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67 HT Score
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ReviewPro

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Implementation

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4.3

Turnkey SaaS implementation.

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Turnkey SaaS implementation.

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Support

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4.6
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep >50
  • Updates Product updates are made monthly and sent out to all customers via email. There are also in-tool alerts available the first time you log-in after a new product update.
  • 24/7 support Live chat, Email, Online knowledge base

Frequently Asked Question

Top Alternatives

Revinate

San Francisco (United States)
71 HT Score

GuestRevu

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ReviewPro

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Top Alternatives

Revinate

San Francisco (United States)
71 HT Score

GuestRevu

United Kingdom
67 HT Score
61 HT Score

ReviewPro

Barcelona
52 HT Score