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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TrustYou Customer Experience Platform (CXP)
4.6 (501 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Mukesh, Olga, Christopher + 20 more experts recommend TrustYou
Read Recommendations
TrustYou Customer Experience Platform (CXP)
Ranked 2 (out of 62) in Reputation Management
2026 Finalist
HotelTechAwards
Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldAI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
92% recommended by 471 hotels
Accor, Mandarin Oriental, Wyndham & 468 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
TrustYou is valued for consolidating reviews across channels, turning guest feedback into actionable reporting, and helping hotels track sentiment, competitor performance, and response activity to improve service quality and reputation. Users say it can save time, reveal recurring issues, and support better decisions, but they want faster syncing, more flexible reporting, and more accurate sentiment/translation logic.
Accor, Mandarin Oriental, Wyndham & 468 others
Read their reviewsWhat Types of Hotels TrustYou is Popular For
Size
10 | X-Small (1-9 room)
48 | Small (10-49 room)
92 | Mid-Sized (50-99 room)
269 | Large (100-499 room)
83 | X-Large (500+ room)
Country
69 | France
45 | United States
25 | Indonesia
23 | Thailand
19 | Spain
17 | Croatia
17 | Germany
16 | Vietnam
16 | China
15 | Egypt
15 | Switzerland
14 | India
13 | Singapore
12 | Poland
12 | United Kingdom
11 | Italy
10 | Canada
9 | Austria
8 | Malaysia
8 | United Arab Emirates
6 | Turkey
6 | Morocco
6 | Netherlands
5 | Portugal
5 | Greece
5 | Brazil
4 | New Zealand
4 | Australia
4 | Maldives
4 | Qatar
3 | Japan
3 | Namibia
3 | Czech Republic
3 | Saudi Arabia
2 | Cyprus
2 | Tanzania
2 | Mexico
2 | Philippines
2 | Colombia
2 | Ireland
2 | Pakistan
2 | Israel
1 | Jordan
1 | Peru
1 | Georgia
1 | Myanmar
1 | South Africa
1 | Togo
1 | Mali
1 | Guinea
1 | Belgium
1 | Fiji
1 | Kenya
1 | Slovenia
1 | Tunisia
1 | Sri Lanka
1 | Seychelles
1 | Bulgaria
1 | Taiwan
1 | Slovakia
1 | Russian Federation
1 | Chile
1 | Bangladesh
1 | Laos
1 | Oman
1 | Andorra
1 | Paraguay
1 | Montenegro
1 | Cameroon
1 | Malta
1 | Bosnia and Herzegovina
1 | Kazakhstan
Type
191 | Branded Hotels
170 | Boutique Hotels
170 | Luxury Hotels
158 | Airport/Conference Hotels
153 | City Center Hotels
153 | Resorts
145 | Bed & Breakfast & Inns
131 | Limited Service & Budget Hotels
37 | Extended Stay & Serviced Apartments
27 | Hostels
12 | Casinos
12 | Vacation Rentals & Villas
11 | RV Parks & Campgrounds
7 | Motels
Region
213 | Europe
130 | Asia Pacific
57 | North America
43 | Middle East
19 | Africa
10 | South America
9 | Oceania
Category
501 | Reputation Management
52 | Hotel CRM & Email Marketing
23 | Hotel Chatbots
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What is TrustYou?
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou Customer Experience Platform (CXP) is an AI-powered guest feedback and reputation management solution designed for the hospitality industry. It centralizes guest reviews and surveys, offering hoteliers comprehensive insights into guest satisfaction and operational quality. By utilizing advanced sentiment analysis through its SentimentAI and ResponseAI features, the platform enables hoteliers to improve product quality and respond quickly to guest feedback. This enhances guest experiences and streamlines quality management. Additionally, CXP facilitates reputation showcasing across channels and supports benchmarking to boost direct bookings, ultimately driving operational efficiency and revenue growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
TrustYou Reviews Analyzed: 145
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
TrustYou Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by TrustYou
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
TrustYou's Provided Description:
"TrustYou CXP is the AI-powered platform that transforms reviews and surveys into action. It helps you improve product quality, respond to all guest feedback instantly, and showcase your reputation across channels. With SentimentAI, ResponseAI, and powerful benchmarking, CXP unlocks operational insights, saves your team time, and drives more direct bookings."
FAQs
Capabilities
ResponseAI - Automate and Personalize Review Responses
ResponseAI - Automate and Personalize Review Responses
Respond to guest reviews in seconds with AI-generated replies that feel human. ResponseAI recognizes guest details, tone, and language, so every response is on-brand and context-aware. Save up to 75% of the time normally spent replying, increase response rates, and improve your overall review scores and visibility.
SummaryAI - Summarize Experience. Get Suggestions.
SummaryAI - Summarize Experience. Get Suggestions.
Save hours of work by transforming guest feedback into clear AI-powered summaries with actionable suggestions to prioritize areas of improvement.
One Inbox - Centralize all Surveys and Reviews
One Inbox - Centralize all Surveys and Reviews
Unify your guest feedback workflow by bringing online reviews and direct surveys into a single, smart inbox. Respond faster, prioritize better, and never miss a comment—whether it’s from Google, Booking.com, or your own branded survey. With TrustYou’s CXP Inbox, your entire guest experience is visible, actionable, and always organized.
SentimentAI - Understand Sentiment with Semantic Intelligence
SentimentAI - Understand Sentiment with Semantic Intelligence
Go beyond star ratings and uncover what truly drives guest satisfaction. TrustYou’s SentimentAI analyzes 700+ categories of feedback to detect positive and negative trends—so you can take action where it matters most. Visual dashboards help you identify service gaps, prioritize improvements, and track performance over time with confidence.
Competitor Benchmark - Stay ahead of Competition
Competitor Benchmark - Stay ahead of Competition
Track how your property performs compared to competitors and internal benchmarks. Monitor key KPIs like review scores, sentiment, and response rates over time. TrustYou’s benchmarking tools highlight where you lead, where you lack and how to adjust strategies to stay ahead of the competition.
BI - Make Data-Driven Decisions with Analytics
BI - Make Data-Driven Decisions with Analytics
Access real-time guest experience data in flexible, customizable dashboards. Filter feedback by traveler type, stay details, or service category to uncover patterns and performance gaps. With TrustYou’s analytics tools, you can track trends, measure improvements, and empower every department to act with insight.
Portfolio Management - Manage Hospitality Enterprises
Portfolio Management - Manage Hospitality Enterprises
Manage guest feedback, performance metrics, and response quality across your entire portfolio—from one centralized platform. TrustYou makes it easy to compare locations, filter by brand or region, and ensure consistent service standards. Empower teams at every level with the insights they need to take action, stay aligned, and scale excellence.
Marketing Widgets - Boost Visibility with Reviews
Marketing Widgets - Boost Visibility with Reviews
Turn your best reviews into powerful marketing assets. TrustYou’s widgets display live guest feedback, TrustScores, and MetaReviews directly on your website or booking engine. Build trust, increase conversions, and let real experiences speak for your brand—automatically and effortlessly.
Connectivity - Connect Your Tech Stack With Ease
Connectivity - Connect Your Tech Stack With Ease
Connect effortlessly with leading CRM and PMS solutions via standardized APIs. Streamline your data for advanced insights.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
ResponseAI - AI Response Generator
Reputation Management
ResponseAI generates smart, personalized replies to guest reviews in seconds—saving time and protecting your reputation. It recognizes guest details, tone, and language to craft human-like responses with minimal effort. By increasing response rates, it helps boost review scores, guest satisfaction, and long-term revenue.
Unlimited Guest Surveys
Guest Survey Software
Unlimited Surveys unlocks the full potential of guest feedback by allowing you to run as many pre-stay, on-site, and post-stay surveys as you need. Customize every touchpoint across the guest journey to gather insights, improve experiences, and drive loyalty—without any volume limits or extra charges.
Review Widgets
Direct Booking Tools
Display your best feedback, TrustScore, and MetaReviews directly on your website or booking engine to build trust and boost conversions—automatically updated, fully customizable, and easy to configure.
SummaryAI - From Reviews to Action
Reputation Management
Turn guest feedback into your weekly action plan. AI-powered summaries highlight what matters most, so your teams can act fast and stay aligned. Save Time, Act on Feedback, Improve Your Guest Experience!
TrustYou Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, TrustYou Customer Experience Platform (CXP) is the #2 most trending product in the Reputation Management category (out of 62) and the #50 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted TrustYou as the #2 Reputation Management provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
TrustYou Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
TrustYou Case Studies
How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
Boston (United States)
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
Bandar Lampung (Indonesia)
The Positive Influence of Reviews on Revenue
Landau in der Pfalz (Germany)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Curug Sangereng (Indonesia)
Chroma Hospitality’s Focus on Guest Satisfaction
Malay (Visayas)
How Servigroup Hoteles Increased Their Scores with TrustYou
Peniscola (Spain)
References
"Finally, no more data silos! We gain a unified view of our guests and the ability to create targeted audiences quickly to enhance our marketing campaigns effectively."
Céline Mamane
Head of Digital Marketing @
MEININGER Hotel Berlin Hauptbahnhof
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
Kathryn Carling
Hotel Manager @
Abode Narrabundah
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
Eric Van Dijk
Managing Director @
MEININGER Hotel Berlin Hauptbahnhof
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska River Suites
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
Tetsuya Nakashima
Facilities Management Division Manager @
Namba Oriental Hotel
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
Stephan Keschelis
Vice President E-Commerce & Digital Transformation @
NH Collection Munchen Bavaria
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
Jim Harness
General Manager @
ACME Hotel Company
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Hotels Sun Queen Beach
Featured Customers
More Products by TrustYou
Hotelier Rating
Looking for specific info?
10
Easy to use and saves hotel management time
Director from 200 to 499 room Limited Service & Budget Hotel in Nanterre (France)
Verified
1 days ago
Ease of use, saves time for hotel management.
Excellent customer support and good value for money.
We find it to be a very good work tool.
France
France
Director
Large Hotel
10
Attentive support that resolves queries quickly — more report recommendations would help
Cluster Rooms Division Manager from 200 to 499 room Branded Hotel in Doha (Qatar)
Verified
1 days ago
Attentive and Responsive Attitude of Windiya is truly remarkable. She ensures that our queries are resolved at the earliest. She has a very helpful nature.
Qatar
Qatar
Cluster Rooms Division Manager
Large Hotel
10
Clear dashboards for spotting strengths and gaps — action tracking could be better
L&D Manager from 200 to 499 room Resort in Madivaru (Maldives)
Verified
1 days ago
I really appreciate the analyzed data and dashboards, as they help us easily identify our strengths and areas for improvement.
A big thank you to Deon and Windiya for their unwavering support and continuous efforts!
Maldives
Maldives
L&D Manager
Large Hotel
10
Outstanding support that's always there when needed
Process Excellence Manager from 75-99 room Boutique in Maadhoo Island (Maldives)
Verified
1 days ago
Windiya and Deon from Customer Support Team are amazing - always available to guide through with a proper solution. Outstanding service!
Maldives
Maldives
Process Excellence Manager
Mid-Sized Hotel
10
Easy to use with quick, kind support — chat would save time
Assistant Vice President - Learning & Development from 200 to 499 room Resort in Kanifushi Island (Maldives)
Verified
1 days ago
TrustYou is easy to use. Also the support Deon and Windiya make is super easy. They are quick and kind at all times.
Maldives
Maldives
Assistant Vice President - Learning & Development
Large Hotel
10
Excellent support and no major issues
Manager - Hotel Solution Delivery • Information Technology from 200 to 499 room Branded Hotel in Bangkok (Thailand)
Verified
1 days ago
As part of the IT team, I’ve found TrustYou’s support to be excellent. They respond quickly and are always helpful.
Thailand
Thailand
Manager - Hotel Solution Delivery • Information Technology
Large Hotel
10
All reviews in one place — needs auto-translation
Human Resources Manager from 200 to 499 room Luxury Hotel in Tay Ho (Vietnam)
Verified
1 days ago
I like the fact that I can use AskTrustYou to help me synthesize a report of all existing problems from our guest review and to manage our hotel reputation easily. It also collect reviews from all of the review sites into one, making it easier to keep tracks of all our reviews.
Vietnam
Vietnam
Human Resources Manager
Large Hotel
10
Clear guest review stats and competitor comparisons in one dashboard
Regional director revenue management from 200 to 499 room Branded Hotel in Sharm El Sheikh (Egypt)
Verified
2 days ago
The clear statistic of guest reviews the detail by area, break down by channels and the dashboard information, hotel positioning compared to competitions.
Egypt
Egypt
Regional director revenue management
Large Hotel
10
Easy to use and practical, with no issues to find
Room division manager from 500+ room Resort in Hurghada (Egypt)
Verified
2 days ago
Easy to use and practical.
I do recommend to all hotel to use.
We use it since years no mistakes.
Egypt
Egypt
Room division manager
X-Large Hotel
10
User-friendly guest feedback management — needs video tutorials
Property manager from 25-49 room Bed & Breakfast & Inn in Islamabad (Pakistan)
Verified
2 days ago
The portal is very user-friendly and makes managing guest feedback easy and efficient. It helps improve guest satisfaction and overall service quality. Highly recommended for hospitality professionals!
Pakistan
Pakistan
Property manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
TrustYou provides a professional and useful platform for managing hotel guest feedback and survey configurations. My experience with TrustYou CXP Survey has been positive, particularly in creating questionnaires, adding survey sections, managing content, and setting up QR codes for hotels. I would also like to express my sincere appreciation to Mr. Vlad Bucur from TrustYou for his valuable support, training, and guidance. He has been very helpful in explaining the survey configuration process and improving my understanding of the platform. His professional approach, patience, and willingness to assist have made the learning and implementation process much easier. I truly appreciate his support and look forward to continuing to work with TrustYou on future hotel survey projects.
Showing all answers to: "What does this product or service do well?"
TrustYou provides a professional and useful platform for managing hotel guest feedback and survey configurations. My experience with TrustYou CXP Survey has been positive, particularly in creating questionnaires, adding survey sections, managing content, and setting up QR codes for hotels.
I would also like to express my sincere appreciation to Mr. Vlad Bucur from TrustYou for his valuable support, training, and guidance. He has been very helpful in explaining the survey configuration process and improving my understanding of the platform. His professional approach, patience, and willingness to assist have made the learning and implementation process much easier.
I truly appreciate his support and look forward to continuing to work with TrustYou on future hotel survey projects.
TrustYou helps customers understand, collect, and share feedback, which allows them to earn trust and make better decisions. Guest surveys and online reputation management work together in one platform to make it easy to understand the guests’ opinions and build a better product.
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from multiple channels in one place, saving teams time with its intuitive system and automated review collection and AI-generated responses. With powerful AI-driven sentiment analysis, the platform delivers deep insights that help hotels enhance the guest experience. Its survey and messaging tools enable direct communication with guests before, during, and after their stay, strengthening engagement at every touchpoint. And by combining reputation management with marketing and CDP capabilities, TrustYou empowers hotels to transform guest feedback into loyalty, stronger relationships, and more direct bookings.
The system is intuitive and saves hotel teams time by automating review collection and response management with AI response. The platform’s AI-driven sentiment analysis provides deep insights that help hotels improve the guest experience.
As a PMS partner I’d say TrustYou centralizes multi-channel guest feedback (OTAs, surveys, social) into a single inbox and dashboard so hotels can see sentiment, trends and KPI impact quickly. Essentially you can get all guest reviews and scores in one place, clear dashboards and responsive support that make daily reputation management much easier.
Question:
What differentiates this product or service from the competition?
Answer:
From my experience, one of TrustYou's strengths is the flexibility offered through its CXP Survey platform. It allows hotel teams and technology providers to customize survey questionnaires, organize different sections, and configure survey content according to each property's requirements. The ability to prepare surveys and share them through QR codes is particularly useful. I appreciate the structured approach to survey management, although additional training materials and clearer setup instructions would make the experience even better.
Showing all answers to: "What differentiates this product or service from the competition?"
From my experience, one of TrustYou's strengths is the flexibility offered through its CXP Survey platform. It allows hotel teams and technology providers to customize survey questionnaires, organize different sections, and configure survey content according to each property's requirements. The ability to prepare surveys and share them through QR codes is particularly useful. I appreciate the structured approach to survey management, although additional training materials and clearer setup instructions would make the experience even better.
TrustYou can seamlessly integrate with IDeaS and help hoteliers influence every stage of the guest journey, empower clients to have confidence and ability to make the best decisions and maximize revenue.
TrustYou brings together reputation management, guest communication, and a CDP in one unified platform—while most competitors focus on only one of these areas. Its AI guest messaging agent enables hotels to manage guest requests 24/7, boosting efficiency without sacrificing the human touch. With a strong global presence and robust integrations, TrustYou scales easily for properties of any size, from boutique independents to major chains. Its advanced analytics and reporting deliver actionable insights rather than raw data, empowering hotel teams to make smarter, faster decisions. Backed by years of proven reliability and trusted support, TrustYou stands as a dependable partner in hospitality technology worldwide.
TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation for reliability and support. The analytics and reporting tools provide actionable insights, not just raw data, which helps hotel teams make smarter decisions.
TrustYou positions itself as an “AI-first” hospitality platform combining a Customer Experience Platform, Customer Data Platform and AI Agents so they are not just a review aggregator. They also differentiate due to their scale with a high volume of review sources.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend that hoteliers first identify their guest feedback objectives and understand how TrustYou can support their survey management requirements. The platform provides useful options for creating customized questionnaires, organizing survey sections, and collecting guest feedback through QR codes. I also suggest arranging an initial training session with the TrustYou support team to understand the available features and configuration settings. Proper setup and staff training can help hotels use the platform more effectively.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend that hoteliers first identify their guest feedback objectives and understand how TrustYou can support their survey management requirements. The platform provides useful options for creating customized questionnaires, organizing survey sections, and collecting guest feedback through QR codes. I also suggest arranging an initial training session with the TrustYou support team to understand the available features and configuration settings. Proper setup and staff training can help hotels use the platform more effectively.
Hoteliers have thousand of decisions to make each day. Getting feedback from your clients and incorporating the feedback into your forecast and pricing decisions is important and will help maximize revenue and profitability.
Guest experience is now directly tied to revenue, making strong reputation management more essential than ever. TrustYou goes beyond simple review collection — it’s a strategic solution that drives loyalty and boosts direct bookings. For teams that are already stretched thin, its automation and AI tools save valuable time while actually improving guest satisfaction. The more you use the platform across surveying, messaging, and reputation features, the more value you unlock. With quick adoption and seamless integration into existing hotel systems, hotels can see fast ROI and start benefiting almost immediately.
Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is fast, also the more you use the platform across surveying, messaging, and reputation, the more value you’ll unlock.
If you’re evaluating TrustYou, plan to map which data flows you need from your PMS and channel stack up front (review sources, reservation metadata, guest records, languages). One of TrustYou’s strength is its unified data plus AI layer.
+ 20
recommend
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Pedro Ramos
Director of Business Development
@
Portuguese Hotel Association
Daniela Stoehr
Head of Marketing
@
RateBoard
Tom Kirkham
Program Lead
@
SiteMinder
Marius Donhauser
Founder & CEO
@
hotelkit
Leon Pijpers
CMO
@
RoomRaccoon
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News
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How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties
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7 months ago
TrustYou and HSMAI Europe Celebrate Strategic Partnership at Berlin Industry Gathering
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The Ultimate Guide to Hospitality AI and learn how to turn every interaction into a 5-star experience.
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Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
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BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
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11 months ago
The Positive Influence of Reviews on Revenue
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1 year ago
Summer 2025 Hotel Guest Experience Snapshot
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TrustYou Accelerates the Always-Reply Future in Hospitality AI with Three Senior Hires
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Why Customer Data Platforms Are Essential to the Future of Hotel Marketing
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Why Hotel Reputation in 2025 Is Your Most Valuable Currency
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TrustYou Introduces AI Agents Strengthening Its Position as top Hospitality AI Platform
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2 years ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
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TrustYou Revolutionizes Guest Engagement With responseAI Solution
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Chroma Hospitality’s Focus on Guest Satisfaction
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How Servigroup Hoteles Increased Their Scores with TrustYou
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TrustYou Completes Management Buyout, Splits from Recruit Group
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TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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