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TrustYou (Reputation)

TrustYou (Reputation)

Ranked 1st in Reputation / Review Management

Headquartered in München (Germany)

91 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
91 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The 2019 Hotelier's Guide to Reputation Management Software
Free download

Overview

86% recommend
Customer Service
4.5
Ease of Use
4.6
ROI
4.4
Implementation
4.4

What customers love about TrustYou (Reputation)

Quality Control Manager from Other in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance from Branded in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means you can reply to it ASAP.

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Front Office Manager from in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Guest Experience Manager from Branded in Kuala Lumpur (Malaysia)

So far close to none. If it could generate top 10 positive and negative feedback by desired time frame it will be fantastic!

e-Commerce Manager from Branded in Sydney (Australia)

TrustYou has very powerful tools to easily manage reviews from dozens of third party sites and OTA. This is by far the strongest aspect of the platform. Support is very responsive, and personable.

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General Manager from Branded in Houston (United States)

The platform brings together reviews and ratings from all the major sites, all merged together and sorted and classified in one easy to use interface. From the interface the user can respond to reviews. The user can see trends and drill down to what is causing (good or bad) their Trust You score. I love it!!

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Manager from Resort in Kalkudah (Sri Lanka)

TrustYou system helps us identify the issues in our resorts and to action those issues in future. With guest feedback and rating we get a clear idea how they actually feel about us. This helps us to improve ourselves. TrustYou system helps us manage reviews in all platforms at once place without logging in to each and every platform.

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Sales Representative from City Center Hotel in Casablanca (Morocco)

I've been using TrustYou every day for 2+ years for reputation management and its really awesome to get an overview of all the reviews you receive. It is easy to handle and personally I can use it very well to summarize different categories for a certain time.

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Guest Loyalty Program Administrator from Boutique hotel in Costa Mesa (United States)

TrustYou aggregates all of the reputation management data we need in order to maintain or improve our handcrafted boutique hotel collection. It also allows us to collect data from surveys, utilize TrustYou messaging, and sort all of our data into organized segments. Easy to pull information from the website and create Excel Spreadsheets for everyday work or presenting.

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General Manager from Resort in Erfurt (Germany)

- huge variety of reports - easy to use - many options to distribute the reviews - good answering tool

VP of Revenue Management from Branded in Coral Springs (United States)

Visually/graphically designed for ease of use. Top level service for software changes or new formats Drill down data is easy to access and utilize

Director of Guest Experiences from Resort in Sydney (Australia)

- Excellent coverage of all online channels with great drill down analytics. - Great ability to customise reports to exactly meet our needs.

Director of Marketing from Boutique hotel in White Rock (Canada)

This tool is great in saving time. We can easily view reviews across multiple sites, schedule email notification and keep a much better eye on our online reputation.

Director of Marketing from Boutique hotel in Carmel-by-the-Sea (United States)

The ability to take the pulse of our properties at-a-glance, access social media and TripAdvisor posts and providing our busy management team with quick updates on how their property is performing have been the biggest pros for our team. The TrustYou team is always readily available to answer questions and help us learn how to use the tools more efficiently.

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Learning & Development Manager from Branded in New York (United States)

TrustYou Software takes the guesswork out of understanding social reporting and gives you meaningful metrics in a simple, easy to absorb format. Everything I would want to be apart of a social media management site is there in the TrustYou platform. I also appreciate that our users can engage with reviewers directly through the platform and take an active role in improving metrics.

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Quality Coordinator from Branded in Beverly Hills (United States)

TrustYou really helps me on my daily task as a Quality Coordinator to keep track of our hotels review. I can see a lot of hardwork in the helpdesk team. They constantly add new very useful features and I LOVE it!

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Senior Director of Operations from Branded in Banff (Canada)

I like they way it puts all our company properties together on one page which enables us to get a great overall company score at a glance. We are very happy with the product and the support side of Trust you is awesome.

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Director Revenue Services from Branded in Oakland (United States)

User friendly, positive feedback from all my hoteliers. They offer great training demos as well. Their reporting function is efficient and is a great tool.

Manager, Marketing Products and Innovation from Branded in Las Vegas (United States)

TrustYou is an excellent product that allows us to keep a pulse on what our guests are saying about us online. The tool is dynamic and allows us to pull an assortment of reports. The customer service is excellent and very responsive to all inquiries. TrustYou is always innovating and bringing new tools to the platform.

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Owner from Boutique hotel in White Rock (Canada)

As the premier digital marketing company for the independent, Bed and Breakfast space, we have been delighted by the TrustYou product for all our clients. Our clients particularly love the ease at which their guests can post Google reviews through the connection TrustYou has with Google. This is of primary importance as securing those reviews prior to the implementation of the TrustYou product as problematic at best.

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Direktor / General Manager from Other in Zürich (Switzerland)

I've used TrustYou daily for the past 10 years as it provides a quick overview and great insights and is also easily understandable and simple to use. TrustYou has great benchmarking and makes it really easy to identify and respond to issues in real time. It does its job very well.

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Director of Social Media from Branded in Las Vegas (United States)

Outstanding Tool-Quite simply, the easiest and most powerful way to find actionable insights and share those with stakeholders quickly and easily. Outstanding Team-They don't stop taking care of you when the contract is signed, they support you consistently and return every email in a very timely manner. Outstanding Support- Create a support ticket and have it responded to faster than any other vendor you use, I promise you. Past Experience: I've used Revinate, Sprout Social and other social platforms TrustYou Experience: Daily usage, 3 years

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Social Media Manager from Branded in Las Vegas (United States)

Katelyn and her team at TrustYou are absolutely wonderful to work with. The level of customer service we've received from TrustYou is truly impressive. They are always helpful and quick to troubleshoot without trying to nickel and dime us. The daily email alerts our leaders receive each morning are invaluable. Its also worth noting that implementation and onboarding were very easy, which can sometimes be a challenge with bringing on a new vendor.

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Front Office Manager from City Center Hotel in Casablanca (Morocco)

The site has a good overview and it is very easy to browse through the dashboard and interface to get great statistical information.

Front office manager from Other in Stuttgart (Germany)

The perfect dashboard with an overview of our hotel and how it compares to all other hotels in our market/area. Also we like the splitting functionality across all departments.

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Owner from Other in Esslingen am Neckar (Germany)

The efficency is great and provides us with useful information that helps to save time. Good overview of your reputation and also deep customization options available in the software.

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Digital Marketing Manager from Other in Hirschegg (Austria)

(Translated) All reviews are centrally editable and easy to control. The comparison with the competitors enables targeted quality improvement in the individual areas. Alle Bewertungen sind zentral bearbeitbar und einfach zu kontrollieren. Der Vergleich mit den Mitbewerbern ermöglicht gezielte Qualitätsverbesserung in den einzelnen Bereichen.

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Marketing Manger from Branded in (China)

* Cover big range of media channels * Remind and share guests’ reviews rapidly * Quite helpful and save time for searching reviews

General Manager from Branded in San Francisco (United States)

- it's vast network covering all online channels - the graphic and charts are easy and friendly to use

Director of Business Development from Branded in Poznań (Poland)

The system gives me a comprehensive outlook for our hotels' online reputation. I can easily compare the hotel score against other hotels in our compset.

Front Office Manager from Vacation Rental in Dublin (United States)

That is complete and has everything you need. Provide you all the necessary information in all the areas how are behaving and all information is accurate. They provided a complete training and the system is very user friendly. In case that you have any question they are always available to assist.

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Marketing Coordinator from Branded in Las Vegas (United States)

TrustYou allows our resort to gather information from numerous different websites, respond to guests, and so much more! We use TrustYou for a weekly report that goes out to every team member across our property.

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Chief Operating Officer from Other in San Jose (United States)

I need an overview of how my group of hotels is performing. TrustYou gives me just that in a matter of minutes to get a full picture of our performance. Its cost effective & pays back for itself.

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from Other in London (United Kingdom)

- I can see all reviews in one page - I can translate reviews to any language - I can see how competitors are performing as well - I can improve my operations by analytics results

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Hotel Owner in Ried im Innkreis (Austria)

(Translated) The customer service team is competent and helpful. There are great trainings available to get your team up to speed. TrustYou is used to evaluate our reputation and is officially recognized as a reputable supplier.

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General Manager from Branded in Fiji (Fiji)

Great daily guest survey and data summary software that allows me to respond and track our service delivery, product and overall guest feedback replies. Love the Dashboard features that provide a wealthy of support tools.

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Consultant from Other in (Israel)

1. Improve your broad online presence(Effecting on 3rd parties as Google, Kayak, Skyscanner etc.) and increase hotel’s revenues accordingly. 2. Increase direct sales by implementing TrustScore and Meta Reviews + rich snippet. 3. Data accessibility - Reports flexibility (you can export everything in the way and the time you want it), Radar App, daily alerts. 4. User friendly interface – Easy to learn and to operate on daily base (=Timer saver). 5. One platform several ORM solutions (holistic approach) – manage all your ORM under one platform (=time saver + organized POV). 6. TrustYou develop all their products in house – More open for improvements and feature requests (especially now after recent acquisition by Recruit).

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Marketing Manager from Other in Whistler (Canada)

I like that Trust You is a bit more independent as compared to Trip Adviser. Trip Adviser has multiple lines of business which compete with it's original intended development.

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General Manager from Branded in Dublin (Ireland)

Easy to manage reviews and quick to get fast & accurate picture of your reputation on OTAs

Sales & Marketing Director from Branded in Harlington (United Kingdom)

User friendly. Comprehensive

General Manager from Branded in San Jose (United States)

Great snap shot.

Corporate revenue manager from Branded in Natchitoches (United States)

I like the consolidation of OTA reviews. They have created their own "sensitivity" measure which is very helpful

Director of Sales & Marketing from Other in Houston (United States)

Has a number of the same options as Revinate. The "Comp Set" tool is a big help

Director of Group Sales in Budapest (Hungary)

Online reviews from several different websites in one email. Very regular updates.

Social Media Manager from Branded in San Jose (United States)

Visual. Easy to navigate

Director of Sales & Marketing from Branded in San Jose (United States)

Dashboard gives great overview and I like the live performance score

General Manager from Branded in Richmond (Canada)

The wide range of feedback and reports that can be created from the system

Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and they prepared a nice table with a good set up'' sentence is positive but the first sentence is "restaurant is full" so It became as negative on TrustYou in the sentiments. Normally the guest tried to mention that the staff is helpful! Unfortunately as a guest relations manager, I am not able to get a healthy report from TrustYou.

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Quality Improvement Manager from Resort in Trou d'Eau Douce (Mauritius)

In terms of customer service this is excellent and it is interesting to have all comments on one platform.

Lead Standardization Auditor from Other

Very well structured; maximum meaningful; optimal and easy to use management tool (Translated from German) Sehr gut strukturiert; maximal aussagekräftig; optimales und einfach abwendbares Management Tool;

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Managing Director from Other

- that we can see all Reviews on one click and we have all the latest news and comments from our guests at all times.

Manager from Vacation Rental

Review Management and overview about reviews! Guest Feedback helps also!

Quality Manager from Resort

Dynamic tool that allows us to get a full understanding of our results amongst all forums.

Guest Experience Supervisor from Branded

What I like the most is people from Trustyou supporting team. Always kind and quick in response to my requests.

Guest Experience Manager from Resort

I mostly like TrustYou's customer service, they are all very helpful and kind. If we need any assistance all of the guys immediately take an action.

Assistant from Boutique hotel

* slow in crawling to take data from other guest feedback we replied on booking.com , trip advisor *each month having problems while downloading reports. it keep downloading.

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General Manager from Resort

Complete, flexible, reliable. Excellent. Easy to work. Many parameters to customize your statistics.

Rooms Division from Resort

All the system, specially My Surveys on TrustYou Survey Dashboard Inbox Competitors

Hotel Management from City Center Hotel

- reliable - wide range of data recovery - detailed statistics - excellent for competitor analysis - useful for improving services

Site Manager from Villas

The quality of the data and the possibility to personalize the reports. Easy to use.

Marketing from Other

Easy inbox and review management, task and report system, good competition section, customized tiles.

Ex. Housekeeping Mngr. from Boutique hotel

The convenience of using this to show staff our reviews and being able to use this as a Great tool for our deficiencies.

Owner from Bed & Breakfast

Love working with TrustYou. Their reputation / review management and guest survey tools are easy to use and are very intuitive. Additionally, TrustYou is integrated with a number of PMS solutions, including Cloudbeds.

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Hotel Manager from Boutique hotel

Quick and easy overview of all reviews Ability to see into competitors reviews Ease of use

Ex.Housekeeper from Boutique hotel

We'll know our customer service feedback and comment if need improve Comparison of competitor rating and position which can be learning from fair point

Chief Engineer from City Center Hotel

knowing update guest feedback knowing more in market status evaluation with tools better

Guest Experience Manager

*comp index helps to easier get competitors performance score *saving more time to analysis negative review

Front Office Manager from City Center Hotel

- can connect with all social media related guest comment coming from - we can see the score from surrounding competitor

Human Resources from City Center Hotel

All detail which show on report. Too easy to find point of view to improve

GSC & Quality Supervisor from Resort

TrustYou allows to track down negative trends, what is very helpful. It collects all comments from the Internet Websites, therefore collecting data is much easier.

Quality Manager from Resort

The possibility of having all information gathered in one site and being able to review from the comfort of my laptop anywhere.

Director from Boutique hotel

The fact that all is centralized through one platform. All my GMs can access with their own user access.

Marketing from Bed & Breakfast

Great product as it saves me from having to log into multiple sites to check to see IF we've received any reviews. It also allows me to see when a guest has posted reviews to multiple sites.

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Cluster Manager-Marketing & Communications, India from Extended Stay

The complete dashboard, which gives access to all reviews marketing snapshots in one go.

Rooms Division Manager from Airport/ conference

Consolidated reviews, scores and trends can be reviewed. All platforms consdered

E-Commerce from Resort

The overall platform functionalities is very user friendly. You have your answers in a jiffy (Dashboard performance)

Assistant Marketing Manager from Resort

I love being able to keep a close eye on incoming reviews-- this not only allows us to respond in a more timely manner than we have previously but also allows our management team to use reviews as a training opportunity and let our team learn from reviews.

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Junior Operations Manager

-good overview about the reviews also because of the daily mails -good filter options -good sentiment filtering from the reviews with just a few mistakes

CX Manager from City Center Hotel

- Accurate Reputation Measurement - A great to tool to prepare action plans of improvement - All reviews centralizes, which makes it easier to communicate with clients after they leave

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General Manager from Branded

The Templates and the support.

Director from Other

- user friendly - Nice BI design - Very good data analytics from reviews - Survey tool is very useful

Director of Operations from Resort

The platform is user friendly and allows us to make training and responding to our guests a priority!

Executive Housekeeper from Resort

I liked every thing in trust you about survey, report and every thing . I like competitor between hotels

Senior Manager from City Center Hotel

Easy staff to deal with. Easy portal to navigate through. Accurate reporting.

IT

The analytic tool has helped us with customer surveys and managing customer satisfaction.

Hotel Manager from City Center Hotel

perfect analytics tool great support easy to use save time everything in one place

Deputy General Director from City Center Hotel

dashboard report, data and system suggestion, giving hotel the general view

Advertising from City Center Hotel

TrustYou is a great feedback tool software to quickly provide figures to gauge a hotel/s performances.

Junior Marketing Manager from Resort

- Very good user interface - Usefull analytics and reports - good customer service

Products and Online Reputation Director from Other

Amazing ORM platform! Our hoteliers clients love the user friendly interface and the fact that can manage all their online reputation from one single system! ("one stop shop"). Highly recommended.

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AVP from Branded

We have been working with TrustYou for almost 5 years. TrustYou listen to it's client and I like that. I can see that they always try to develop their product. Their system is now more stable than before.

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Analyst from Branded

Our company is much more able to easily aggregate and respond to reviews with the tools TrustYou provides.

Manager from Resort

User friendly, easy to navigate and customizable to fit your needs. Excellent customer service, helpful every step of the way with on boarding, training and support.

IT Manager from Branded

-Very informative. Lots of information -Detailed -Easy to navigate -Organized with graphics

Guest Relation Manager from Other

It is easy to work with. Sometimes it is not updated with reviews that comes new.

Customer Experience Manager

- Great analytics tool to monitor different OTAs' performance - OTAs' performance all available on a single dashboard and its convenience - Friendly and efficient team

Manager from Resort

What I like the most is the Analytics panel, it is very clear and gives you an overview of the state of the hotel. (translated from Spanish) (Original) Lo que mas me gusta es el panel de Analitics , es muy claro y te da una vision general del estado del hotel.

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Assistant Front Office Manager from City Center Hotel

All the comments are on the same page where i can read them Easy way to respond to guest

Operations Manager from Resort

User friendly platform, technical services team always support and respond quickly on our queries.

Corporate Director Rooms from Resort

Great tool to analyze Dashboards are stunning and easy to customize tiles Report scheduler is great Excellent Customer Service

Hotel Manager from Branded

- Review from guests are posted fast enough for hotel to response in a timely manner. - Overall Score vs Performance Score, the 2 keys indicators help us to compare the past 24 months and current 6 months.

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Guest Relations Officer from Extended Stay

There are following benefits Nice interface, useful tools and clear content

Human Resources Executive from Resort

All the aspects are excellent as per my view and the way it actioned also good

Sales Executive E-commerce from Resort

The graphs are nice and easy to understand and the color is easy to visualize. Please keep a good performance on this.

GUEST RELATION from City Center Hotel

.The ranking in comparaison to our concurent .the point that we need to focalize on so as to fulfill guest wishes .Guest feedback

Head of Marketing from City Center Hotel

The handling is very simple, which we like very much. It's good to have a platform where all messages are pulled together. Otherwise it would be difficult if you had to answer all the evaluations on the individual booking portals. Many thanks for that!

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Learning and Development Manager from Airport/ conference

1. Quick assistance through the service team 2. Data analyses 3. Simplicity of the screens

Revenue & Quality Coordinator from Airport/ conference

Quick overview over all platforms. Very user friendly and also easy on the eye.

Head of Rooms

The quick customer Service for help and issues. Thank you for your Support and help

CEO from Boutique hotel

Exellent dashboard with the most useful information, also for department task

Director/Owner from Branded

User Friendly: Dashboard is extremely user-friendly. Just basic comfort with technology and you will be able to use the entire system very easily and efficiently Linkage with All Key Review Site: There is a wide list of review sites that you pick. All the major ones like Expedia, Tripadvisor, Google, Agoda, hotels.com etc are there. Competitor View: Gives a good view of all the competitors and you can see how they are dealing with their responses and which sources are they getting their responses from most etc.

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reference customers

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times. Selim Imre Rooms Division Manager at the ASKA Hotels
Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere. Eric Van Dijk Managing Director at the MEININGER Hotel Berlin Central Station
Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br /> Shanna Davis Marketing Manager at the Ayres Hotels

Screenshots & video

92%usability