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Guestline HMS

Guestline HMS

Ranked 3rd in Hotel Management Software (HMS)

Headquartered in Shrewsbury, Shropshire

87 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
87 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
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Overview

91% recommend
Customer Service
4.5
Ease of Use
4.6
ROI
4.3
Implementation
4.2

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What customers love about Guestline HMS

Revenue Manager from Resort in Birmingham (United States)

Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting. The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on reception/sales etc so other jobs and responsibilities can be taken on and staff can progress in their jobs. With regards to reporting we can monitor staff work and ensure systems are being adhered to help profit/sales of hotel.

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General Manager from City Center Hotel in (United Kingdom)

The ease of use allowing you to control rates, OTA availability, etc all from one platform. It helps with time management and allows for better reporting.

Meeting & Events Sales Coordinator from Other in (United Kingdom)

It’s very easy to use and easy to train people on. Very rarely have any problems with it and it does everything we need it to!

Business Development from Other in Sausalito (United States)

Guestline are easy to get hold of respond very quickly to all questions. The team were nothing short of exceptional during the install and live loading procedures. In terms of the software - the flexibility to dynamic pricing with the flex tables is great.

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Front Of House Manager from in Rossington (United Kingdom)

1. Software provides everything you need for running reservations and c&b departments. 2. Interfaces directly to a huge number of external software systems allowing for seamless bookings and transactions. 3. Regular development meansmean the system moves with the industry.

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Director from Branded in Heidelberg (Germany)

Very knowledgeable staff from sales, installation and support making the whole process as smooth as could be. Guestline seem to always be researching and developing with the view to try new ideas out. The key aspects we liked were the cloud based PMS with mobile use and integrated PCI payment (Secure Trading), the advanced C&B module and their CMS. The PMS has a number of updates through the year and is a very easy system to use and train staff with very good support when needed. The other aspect to mention is the cost of the solution which compared to the other main providers is very competitive.

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Front of House Manager from Other in (United Kingdom)

> service support on the phone and by email is fab, great to sort out problems as and when they arise > system is updated every year to keep up with industry standards.

Reception Manager in Melaka (Malaysia)

User friendly Good customer service Easy to learn the system Always happy to assist you with a query

Conference Events Manager from Resort in Saratoga (United States)

Very easy to use, very straight forward to add bookings. I also like the high amount of reports which have easy link straight back to bookings.

General Manager from Other in (United Kingdom)

A very efficient system that allows you effortlessly to look after the day to day running of the hotel along with all back of house systems in place to make your job easier.

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Operations Manager from Other in (United Kingdom)

Simple to install with very helpful and professional service from sales team, support and install teams

Front of House Manager from Boutique hotel in (United Kingdom)

Easy to use and easy to train new receptionists on. Quick, reliable and good reports. Good help desk who care.

Revenue Manager from Branded in Heidelberg (Germany)

Great support from the team, easy to contact by phone or email - always important when moving PMS systems, especially over a multi hotel estate. Very easy to use/train - user friendly, great visuals Reporting functionality - can create bespoke reports with relative ease Quick to release patches or updates which improve the user journey

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Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love this software as it is so easy to use, quick & simple. There are many different ways to do things for different types of users!

General Manager from Other in (United Kingdom)

Excellent data management Great reports Excellent support from the help desk any time Very user friendly

Rates and Revenue Manager from Branded in (United Kingdom)

Very easy to use, support is always there if needed. User friendly for training purposes. Updates are always better and improved.

Operations Manager from in San Jose (United States)

This system does so much more than most people know and for hotels a must staff of all levels can use it for their departments. I really like the reporting, events, diary and revenue tools - fantastic. A great all round system and the 24-hour support is amazing.

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Front of House Manager from Other in (United Kingdom)

I love how Rezlynx is integrated into Roomlynx and beyond. Saves time and energy in the long run.

General Manager from Other in Liverpool (United Kingdom)

I spent a few months researching multiple suppliers for my new PMS, Guestline was the only one out there that had the comprehensive package for my needs. I have added to my ADR consistently since implementation of the Guestline package. I was even able to add additional products that have seen me climb on TripAdvisor, 15 place rise in just 18 months. If you want to feel like you have an extra member of staff that works 24 hours per day and takes no breaks then go for it.

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Sales and Marketing Manager from Other in Bowness-on-Windermere (United Kingdom)

Great user interface, easy to manage, fantastic reporting tools. I cant imagine not being with them, it is also very easy going training with your new staff and the integration with the OTA's is faultless. Love it!!

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Reception Manager from Boutique hotel in (United Kingdom)

Rezlynx has an intuitive & Clear User Interface. I like that fact that they are an expanding British based company. PMS works well as long as you can work with their templates and processes. For those with more individual attention required or who prefer a more bespoke system, look elsewhere.

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Hotel Manager from Branded in San Jose (United States)

- Accessibility is brilliant - Multi Room booking is very good - Profile searching is quick and efficient. - Downloading files in different format.

General Manager from Other in (United Kingdom)

It was very easy to do business with the Guestline Team. Our trainer Renata was excellent and the software itself was self explanatory. The functionality was easy and its merger with secure trading helped a lot in maintaining personal data. Advice to others: Just make sure you have a backup of your data and crosscheck once done.

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Head Receptionist from in San Jose (United States)

Easy to use and easy to teach to new starters. Great customer service if there ever is a problem. Guestline always emails the hotel if there is a problem within the system.

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Sales and Events Manager from Branded in Santa Clara (United States)

The Guestline team is always quick to respond and provides great customer support. The software is also easy to use.

Group Revenue Manager from Other in Newcastle (United States)

- Excellent support available - regular software updates with useful new features - friendly, helpful & informative account managers

Corporate Revenue Manager from Other in San Jose (United States)

- Easy to use - Excellent support from Support staff - Direct connectivity with OTA's - Cloud based, so can be accessed from anywhere - Reliable - Does not crash on a regular basis

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Operations Manager from Other in Hayward (United States)

It is comprehensive software at a reasonable price with a brilliant support team and a forward looking management team. It is always evolving and improving and only gets better over time.

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General Manager from Other in Milpitas (United States)

Easy to use. Recommend this System. Cloud System so you don't need to pay for unnecessary hardware. Great Support

Front Office Manager from Branded in (United Kingdom)

I like the access to support. If I have an issue it is fixed quickly or I am kept up to date on it's progress

Administration Manager from Other in Palo Alto (United States)

The software is very easy to use - the inital training given and later expanded upon was very good. Even team members with little or no IT skills managed to pick up the basics and support from Guestline is always prompt.

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Project Manager from Other in San Francisco (United States)

The colour and ease of use of the software is amazing - it looks like something modern unlike many out there. The real secret behind this company is the team and how they go above and beyond to assist us. Ian and Jon our trainers have gone above and beyond their titles - helping us out even one year down the line. They are always improving and releasing new features.

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Director from Other in Leicester (United Kingdom)

The system was installed in April 2014 with little issue. Training provided over a couple of weeks and we were up and running. Today with 4 years of data at our fingertips and reports easy to produce. Daily, weekly, monthly and annual information - quick and easy and fast.

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General Manager from Other in San Jose (United States)

The channel manager capability is great, the software is fluent and the planner is concise. Reporting is also very useful on a number of levels.

General Manager from Other in (United Kingdom)

The software is relatively easy to use and provides a great platform for bookings to be entered. There is a great reporting feature which gives details of a variety of reports to help you with everything that you will need. The Guestline PMS training was fantastic and gave us a great insight into the system.

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General Manager from Branded in Stoke-on-Trent (United Kingdom)

Changed our PMS in Feb last year and it's been the best decision ever. System is great covers all our needs. reports are easy to read. On set up ensure that for the project leaders you have workbooks and it's structured in approach to training and who should attend. Book follow up training 6 weeks after install completion.

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General Manager from Other in (United Kingdom)

The software is always at the forefront of technology and continuously evolving to meet our changing needs. On their past record (we have used their systems for 15 years now) we know that they will continue to innovate and help us to remain one step ahead of our competitors. Despite their success Guestline remain a very personable company to deal with and their customer service is excellent.

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Accountant from Other in Newcastle (United States)

- Easy to use and information always readily available - Minimum training required but always someone at the end of the telephone to assist if needed

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love this software as it is so user friendly, everything is fixable and anyone can use it... from the young computer savvy to the older generations that have barely ever used a computer! Guestline Support are just a phone call away and can help with anything and everything you may need!

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Operations Manager from Other in Bassenthwaite Lake (United Kingdom)

-Well designed system -Easy to navigate between different areas -Seem to be in tune with technological developments -"app" for mobile use is useful -PMS/EPOS integration good -New spell check feature good

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Bed & Breakfast Director from Other in Long Beach (United States)

- The ability to configure the system to your own individual requirements - The training offered and give - especially Tracey! - Being able to keep all the information about guests, events and meals in one place. Not totally seamless but much better than what we have had previously.

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General Manager from Boutique hotel in Cardiff (United Kingdom)

It is easy to use with a good support system and the provision of useful FAQ titles for you to follow. The guide symbols stay in your memory and assist you with quick recognition of the area you require info on. It has a good information library for you to use and the training system aid on your training site is great to work with. If you are looking for an easy to use very adaptable system I would recommend checking out Guestline. It is also useful to use their EPOS product in conjunction with the PMS as help and support are streets ahead of other larger providers in this area which is key to all users.

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General Manager from Boutique hotel in (United Kingdom)

In is user friendly and I find easy to use and understand. Reslynx works well the roomlynx and helps me manage my rates and load special offers to our website.

General Manager from Other in Motherwell (United Kingdom)

- Up to date and relevant - Ease of use - Flexibility of software - Excellent support and care - Good account management

Executive Director from Other in Petaling Jaya (Malaysia)

Vendor was excellent during implementation, training and even now at Support. The Rezlynx System is intuitive, user friendly and allows access to important information at any time.

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Director from Other in (United Kingdom)

The software is very intuitive and therefore can be easily taught to newcomers. The software is kept up to date and upgraded with thought to customer input. The trainer had hotel work experience so able to understand the needs of the customer.

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Bartle Hall Country Hotel & Function Suites from Other in Saratoga (United States)

Easy to use, all products work with the same or similar features. The software is regularly developed and upgraded.

Receptionist from Boutique hotel in Cupertino (United States)

Guestline is easy to use , we are always given plenty of notice when updates or improvements are taking place, customer service for any issues is always prompt and efficient

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General manager from Boutique hotel in (United Kingdom)

Clear screen layout, ease of access to reporting, seamless EPOS link and live inventory with integrated channel management and PCI compliance.

Front of House Manager from Other in St. Martins (Guernsey)

It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes

General Manager from Other in (United Kingdom)

This piece of software has all the reports that my company require. Constant updates allows my business to stay competitive with the market.

General Manager from Boutique hotel in San Jose (United States)

The install was efficient and the residential-style training they provided was excellent. The product is really good, it simply does everything that you need - from the front desk to the accounts, everyone is happy. We signed the agreement with Guestline and had the instal scheduled for 10 days later. Our project manager, Andre was like a pitbull in the way that he got everything put into place so quickly!

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General Manager from Other in Palo Alto (United States)

- Fantastic response rate to any issues. - Friendly and helpful staff and an amazing area manager. - Would recommend to any hotelier.

General Manager from Boutique hotel in Worsley (United Kingdom)

We have been using Rezlynx for over 6 years and it is ideal for all our PMS requirements. The interface synchronises well with Roomlynx and the OBM front end.

General Manager in San Jose (United States)

- easy to navigate between properties - easy two way system - great for reporting and revenue management - EPOS system is very easy to use and set up

Assistant General Manager from Other in London (United Kingdom)

Software is straight forward and user friendly. Guestline Support always provides fast solutions and professional customer service.

Sales and Marketing Manager from Other in Maesycwmmer (United Kingdom)

- The module has increased our conversions for meetings & events due to enquiry chases being actioned within a specific time frame and the system being kept up to date with notes and further chases. - Confirmed bookings are also easier to manage due to the automatic checklist dates to allow the co-ordinators to contact the guests as and when is required

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Owner from Other in San Jose (United States)

Good straightforward operation of the hotel PMS software. The training was good, pricing is competitive and I really like the reporting functionality.

Operations Manager from Other in (United Kingdom)

We like the fact that it is live, this means we get regular updates of the software so as the company grows we can actually see the benefits.

General Manager from Other in Dublin (United States)

- This software is very user-friendly - Plain English language used - It is constantly updated - Very good training staff

Managing Director from Branded in (United Kingdom)

Firstly I absolutely love the user interface. Very easy to use and has all the functionality of any of the other PMS solutions. The online payment system is great too, coupled with the built marketing tools that help to send post stay offers to departed guests. Also the pre sales and after sales process has been exceptional. With extra training provided when needed. Also with respect to reporting, there is every possible report you would need. Speak to David Barton. He's been a brilliant from pre sales to after sales. Other useful benefits is that the system provides me with a Xero csv export that I can upload directly into my accounts package.

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General Manager from Other in (United Kingdom)

Excellent System allows you to sell to the last room easily. Very easy to use Windows based system.

Front Desk Agent from Other in San Jose (United States)

- The many tasks you can achieve. - Quick and easy to use. - Easy to send invoices and pro-formas through the email portal.

Front Office Manager from Branded in Port Costa (United States)

It is simple. Clear interface. Easy training for new users. Great support team response and support.

General Manager from Other in Liverpool (United Kingdom)

I have seen an increase in occupancy, ADR and REVPAR. This solution is a great all rounder, it has much more to it than I use due to being a limited service hotel. It is so easy to maintain and manage rates, something that can be complicated with other providers

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Assistant Manager from Boutique hotel in (United Kingdom)

It is very easy to use and cloud based so it is available for all of our devices from anywhere. 365 day support over the phone.

Reception Manager from Other in (United Kingdom)

Easier to use. It's a good software. I like the Hot Keys options, saves a lot of time. Training site is a bonus when training new employees.

Front Office Manager from Boutique hotel in (United Kingdom)

Using the PMS system is easy whilst comparability with other systems such as quadranet is seamless. Support is quick and efficient

Receptionist from Boutique hotel in Thurlestone (United Kingdom)

It is highly user friendly and very adaptable, the technicians listen to us the customers and rectify the issues accordingly and with great speed

General Manager from Other in (United Kingdom)

The software is easy to use. Charts are self explanatory. It is a very efficient software designed to produce informative reports as well as to maintain good communication with customers.

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Manager in Oxwich (United Kingdom)

- Reporting is fairly comprehensive - Links with other products in the group - Internet enabled

Hotel Owner from Boutique hotel in Clearwell (United Kingdom)

Seemlessly works with OTAs and other online platforms Excellent support service Easy to use and train new team members

General Manager from Other in Peterborough (Canada)

- Robust & reliable - Functionally rich - Fully integrated with Channel Manager and Epos - Fairly easy to use - Good basic reporting - Very good Support & Account Management - Competitively priced

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Front Office Manager from Other in (United Kingdom)

Very easy to use Great support team Conference and banqueting add on is great for reporting and availability Cloud based

General Manager from Other in (United Kingdom)

This software is by far the easiest and simple software to use, easy to understand and has an outstanding support team who are the most helpful hotel software support I have had the good fortune to come across. Well done guys!

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General Manager from Boutique hotel in (United Kingdom)

User friendly for all level of users Logical to everyone that is IT savvy Covers all aspects of the business effectively

Reservations Manager from Vacation Rental in Richardson (United States)

Easy to use, Support always on hand, easy to navigate & very easy to teach yourself how to do things!

Revenue Manager from Other in (United Kingdom)

- user friendly - good connection through Roomlynx - good Support Team - flexible - both the system ans the Support Team - great for individual properties

Director from Other in San Jose (United States)

The package is highly parameter used so you can almost certainly set it up to do exactly what you want and operate in the way in which your recently work. Once Installed you find there is more it can do and you may want to take advantage of that.

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Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love this software as it is so easy to use and so easy to train on! Anyone; Young & old, can use this software without a hitch. If you do struggle then you just ring the helpline who are always more than happy to help & show you how to!

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Assistant Manager from Boutique hotel in (United Kingdom)

All of our employees found Guestline (rezlynx) really easy to learn. The operation is really smooth.

General Manager from Other in (United Kingdom)

The PMS has great ease of access, and is mostly user friendly. It does everything a hotel would need in the day to day running.

Proprietor from Other in (United Kingdom)

Generally easy to move around. Does what you want it to do. You keep up-dating and your modifications always show that you are listening to your customers' feedback The fact that you have a support team on duty for the hours that you do is extremely positive. And when I am stuck, the support team are always knowledgeable, efficient and friendly and persevere with helping solve my problem.

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General Manager from Other in (United Kingdom)

Ease of use. Clean and clear systems. Exceptional support. Like the personal buttons which mean you can tailor make your own home screen.

Receptionist (Verified with logged in screenshot) from Other in (United Kingdom)

I love the fact this software makes my working life as a reception very easy. No need to faff around searching for what you need because everything you need is at a click of a button. I would recommend any business to have Guestline put its the most efficient software Iv'e ever used. Top marks!

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Revenue Manager from Other in Gomersal (United Kingdom)

Everything is customisable, we can rename product outlets on the fly or add and remove them as needed. Also changing a room type is simplicity itself. So we don't even think twice about reconfiguring bedrooms anymore.

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Director from Other in (Guernsey)

- Very easy to use and to train new staff on - does just about everything we would like it to do ! - Integrates easily with everything else that we use. - Training from Guestline at startup was superb.

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Receptionist (Verified with logged in screenshot) from Branded in (United Kingdom)

I find this very easy to use and the support is excellent. Whenever I have called with a query it has been quickly and cheerfully fixed, even if it is me asking a daft question.

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General Manager from Other in (United Kingdom)

Really good set up and ease of use. From when it was installed to now it has been excellent and increased sales of our rooms.

Reception & Reservations from Other in (United Kingdom)

Easy to use and train, multi reservation functionality, PMS colours and layout of functions, rate change functionality

Partner from Other in (United Kingdom)

Rezlynx is an excellent product. We particularly like the continuous development, cloud based functionality, comprehensive functionality. Once trained it is relatively easy to operate at a basic level. Great integration with RoomLynx and EPoS (though the EPoS software needs improving). We are very fortunate to have an excellent account manager in David Hunter. Support is generally good and timely.

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Sales Manager from Boutique hotel in Dorridge (United Kingdom)

it is easy to use, easy to navigate, hot keys work really well. Now i am used to the system i can't see another systems working as well.

Revenue Manager from Other in Thorpe-le-Soken (United Kingdom)

Easy to use, great support team and rarely any issues. PMS and Channel Manager very reliable. No problems with downtime.

IT Manager from Other in (United Kingdom)

It is easy to use and easy to train. Intuitive design allows front desk staff to concentrate on our guests rather than the pms. Entire estate visibility gives powerful analytical capabilities. Seamless Channel distribution maximises our online visibility

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Sales Manager from Other in (United Kingdom)

I have now used Rezlynx by Guestline for a few years and I would highly recommend it. I have used other systems in the past but Rezlynx is easy to use and does everything that I need. We have even decided to upgrade our C&B diary

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Operations Manager from Other in (United Kingdom)

Very user friendly and easy to train new persons on Fantastic technical support when required Software is very reliable and tills integrate seamlessly with front office software Installation team and training delivered on site was of highest standard Installation team was very flexible and provided so much extra guidance and information to help business going forward

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Sales & Marketing Manager from Resort in (United Kingdom)

The system has completed changed the way we book events, and is incredibly easy compared to the previous system. It made Christmas, our busiest time of the year, a smooth process both for the customer to make a booking and for us to administer. The bedroom reservation and events side speak well to each other. The support we receive from the team on a continued basis is also very helpful.

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General Manager from Other in (United Kingdom)

Very user friendly with all I need at my fingertips. Support is second to none. Make sure you get the right skill sets from the person on the other end of the phone as they are very multi talented. very able to take feedback on board and act on it where possible. They give a very personalised service for a big organisation.

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Receptionist from Branded in (United Kingdom)

*Direct connection with our brand systems *easy to view and understand *good with building rates *based on cloud *nice helpful staff

Front of House Manager from Other in Newby Bridge (United Kingdom)

The software is easy to use and gives the user better control to use the rates and access the OBM. Simplicity is key and to introduce this to a new member of staff is ideal and the use of your own training site works well before going live on your own system and phone. It gives better control back to departments which in the past haven't been able to progress on older PMS systems. The flexibility to also use Apps so they are not desk based and giving more freedom to be more pro-active within their own department. Having the advantage to control more from the PMS system - user friendly. Support is accessible via both the phone and email and the response is quick and problems resolved, they communicate between 3rd party companies to resolve issues quickly. Customer Since: 2016 Recommend to others? Yes Previously Used: Micros Fidelo Entirety Success Story - We have seen an increase of our online bookings. - The speediness of sending confirmations to guests so they have all their information once the booking has been completed - Ability to send promotions direct from the PMS system

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General Manager from Other in Welwyn Garden City (United Kingdom)

Home buttons are fairly self explanatory Event Billing - pre set so you only need to check in Guestline Support very helpful and come back to you very quickly Recommend to Others? Yes Customer since: 2017 (6 months) Previously Used: Opera Success Metrics: - Easy Check in / out for residents - Pre / post stay emails look professional - Professional invoice layout - Easy accessible and manageble for events"

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Accommodation Revenue Manager in (United Kingdom)

They provide a good general back up service although more complex issues can take a while. The actual software is reasonable easy to use and to train.

Revenue Manager from Other in (United Kingdom)

Quite easy to use, copy of the live PMS for training, cloud based can use from anywhere, log of system, friendly customer support team

Sales Manager from Other in Orton (United Kingdom)

User friendly, easy to navigate around the system and the support team are excellent. Some of the support team are from a hotel background and so they understand what you are having a problem with.

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Reception Manager from Other in (United Kingdom)

I like that the software is really easy to use, it's visually clear and doesn't have too many features.

General Manager from Boutique hotel in Worsley (United Kingdom)

We have been working with Guestline for over 25 years. We find their PMS products to be innovative, intuitive and user friendly. We use the RezLynx and RoomLynx products and this gives us seamless access to all our changes from a single point of imput.

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Director from Other in (United Kingdom)

From experience Guestline products are generally easy to learn and use, competitively priced and reliable, all essential ingredients running a hotel reception, sales and marketing

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Senior Assistant Manager from Other in (Ireland)

A relatively simple product that does everything we ask it to do. The support that we receive from the help desk. Issues are resolved quickly with friendly and helpful service.

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Finance and Business Development Manager in Los Angeles (United States)

Hosted service which provides us with all the functionality we need for our business. The training and support is second to none and our business has been listened to and acted upon as the Guestline PMS is further developed in partnership with Guestline's clients needs. The ability to export reports in so many forms is excellent.

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Front of House Manager from Other in Saint Helier (Jersey)

It is easy to learn and work with. The support team is doing an amazing job. We are happy to see that our direct bookings have increased and we feel that we have a better control over rates and overall bookings . Since the hotel changed to Guestline PMS we have seen only good results and we are happy with decision made few years ago to change to this system.

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Managing Director from Boutique hotel in Dovedale (United Kingdom)

Its very easy to use and gives me all the information I need wherever I am. As I spend a lot of time away from the hotel it is invaluable.

Group General Manager from Branded

The ease of use Integration with so many 3rd party products Can access anywhere in the world as its cloud based Can access via my mobile phone!