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Clock HMS

Ranked 1st in Hotel Management Software (HMS)

Headquartered in London

98 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
98 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
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Overview

96% recommend
Customer Service
4.9
Ease of Use
4.9
ROI
4.8
Implementation
4.8

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Recent hoteltechawards

What customers love about Clock HMS

Business Director from Bed & Breakfast in Joensuu (Finland)

System is cloud based and has good functions for a hotelier to use. Good features for marketing or selling and reporting. Good videos to teach you!

Revenue Manager from Vacation Rental in Santiago (Chile)

Clock PMS has proven to be an amazing tool for our operations. Almost every process has been adapted to fit Clock ways of working. That has helped organize our operations in such a way that the Company has been upgraded to a more professional environment. Almost every member of the Company has found helpful tools in this software. The support team has proven to be so helpful and patient that we feel confident that most of our requirements have (and will be) meeted and surpassed by their capabilities.

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Office Manager from Other in Rancho Cordova (United States)

It is a very straight-forward and easy to use system and is easy to navigate around. Also being a cloud based we are able to access this system on a number of different platforms. The support is excellent and any problems or queries are dealt with quickly and efficiently.

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General Manager from Boutique hotel in Yerevan (Armenia)

If I had to highlight the 3 most valued features of Clock PMS, they would be: - intuitive and user friendly design and logic of the bookings and financial information regarding the bookings - the steadiness and consistent in working with them; being a cloud based system, one might be afraid of loosing information, but it is not the case - very willing and always responsive staff

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Sales Manager from Branded in Lyon (France)

First of all the interface, which is smooth to use and clear. I also really like the regular updates and improvements that Clock rolls out. Lastly, the experts on Clock's team are always ready to assist their users. This software continues to really improve and the company is succeeding to meet the needs of hoteliers like us.

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Reception Manager from Other in Palo Alto (United States)

- Clock's property management software is easy to understand and learn - You can do anything that could help with the organization - The help of the staff about checkin the connections, or any time that you have a problem they are ready to help you

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B&B Owner from Boutique hotel in Bossier City (United States)

-Extremely functional and efficient. -Friendly interface. -GREAT customer service. -Applies client feedbacks from regular online surveys to all Clock users -Constant updates and improvements being done -Very up-to-date with new technological advances (for integration purposes) -2way channel manager -Best PMS/POS combination

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Hostel Manager from Branded in Milano (Italy)

The software is very flexible, rich in features and large choice of report. The support team is helpful, quick and effective. Highly recommended

General Manager from Other in Sofia (Bulgaria)

The main reasons why we chose CLOCK PMS are: - All-in-one cloud-based application accessible from any device from anywhere; - The seamless connection with guests via the Self Service Portal (without forcing guests to download the application); - Full integration with Channel Manager gained higher occupancy with better control over sales and impressionable growth of revenue.

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Owner from Vacation Rental in Milpitas (United States)

- It easily integrates PMS and Channel Manager. The interface is easy to use and it is not so difficult to implement and learn how to use it all - It has many capabilities, more than I can use right now - The team is very helpful , they reply to my emails right away

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CEO from Boutique hotel in Siracusa (Italy)

Real SaaS service, accessible via API - which means we can integrate easily with other tools, be it a Google Sheet spreadsheet or a script, a procedure manual or a custom Chrome extension.

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Corporate E-Commerce Manager from Other in Dubai (United Arab Emirates)

User friendly and easy to learn. Excellent and very knowledgeable customer service team. High value for the money. Clock PMS has all the tools you need to run your property efficiently. It is a perfect system for small inventory hotels/family hotels where we need to keep it cost effective. Aside from being user friendly, it has magnificent revenue management tools which will ease your life by yielding whenever is needed without the need of being behind the screen.

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General Manager from Vacation Rental in San Jose (United States)

User-friendly and easy to use for multiple accounts. Great customer support. Always there when you need them.

Hostel Manager from in Whitethorn (United States)

I find Clock PMS super user friendly (It became way easier and faster to train new staff members) . Love the fact the customers (us) can suggest improvements and you can actually make them happen. Reports options a pretty good too. Keep surprising us every month with your upgrades :)

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Owner from Other in (United Kingdom)

- The API connection is flawless, making it possible to integrate the system deeply on our own platform. - Unique cloud based solution that works great on all platforms. - A versatile companion for the high demands of modern guests and hoteliers. - As a partner you are being heard and new ideas are appreciated. - Everything a modern and evolving hotel needs!

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Business Owner from Boutique hotel in Blackpool (United Kingdom)

Simple to set up Guest friendly Amazing personal support Regular updates good interface Cloud based.

IT Manager from Vacation Rental in Castellón de la Plana (Spain)

Every month we are surprised with new improvements. Door locks, IOT, self service, kiosk, REST API, etc. All this improvements are ahead of the competitors. Plus we always synced with OATs and this help to improve our rankings and bookings. A lot more to expect from this state of the art hotel system.

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General Manager from Boutique hotel in Palo Alto (United States)

Among the really incredible features of Clock PMS are that it is very easy to use and synchronizes all data on all distribution channels in real time. And the support team behind Clock PMS is really very quick to react to any arising issue.

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Director Of Revenue from Boutique hotel in Amesbury (United States)

- Cloud based - Very user friendly and functional - All in one design - Great and friendly support .

Proprietor from Boutique hotel in Lytham Saint Annes (United Kingdom)

All aspects of software required to run a hotel are here in one package, PMS, POS, Booking Engine , Function bookings and Channel Manager. Its all created by Clock and runs on fast cloud servers. Its easy to use and easy to train new staff. Clock's help dept are also super helpful and quick to add new updates. Clocks software runs on all types of devices and allows all our team to work easily anwhere in the hotel. We run 3 properties on Clock and its easy to navigate between all of them.

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Owner from Other in (United Kingdom)

The workflow is easy and intuitive, great API functions and a very good support and development team!

Hostel Owner from in Whitethorn (United States)

- Continuous development - The support online suggestion system - The cloud base system, I can access from everywhere - The API system make you do everything

General Manager from Boutique hotel in Glenelg (Australia)

Have been using Clock PMS for about 6 months now. Both my staff and I are loving it. They roll out bug fixes and feature updates roughly every 2 months and are proactively developing new functionality combined with being hungry for customer feedback. The interface is simple and intuitive. Generally a very professional company to work with.

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General Manager from Other in Sunnyvale (United States)

- Responsive, incredibly quick in retrieving data. - Cloud accessibility, multi-platform, Iphone, IPad and Mac work excellent. - Reliability, maybe 1 minor issue, which was quickly resolved, in 4 years - Development, Clock Listen to customers and develop accordingly, constantly improving.

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General Manager from Boutique hotel in San Pedro (Belize)

It offers all we need and more. The staff have been very efficient in helping us in a timely manner and have been able to assist us with all queries from the very beginning.

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Sales & Marketing Manager from Vacation Rental in Балчик (Bulgaria)

Very friendly and easy hotel software for beginners to professionals. Its accessibility and variety of modules make it suitable for each department in the hotel giving them the chance to operate in an automatic working environment. Usage: Weekly Customer Since: 2013

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Operations Manager from Extended Stay in Leuven (Belgium)

Very user friendly, you can configure the program to your own needs. No separate channel manager is wonderful. Also integration of Adyen payment service is a big plus. Suggest an improvement really works.

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Hospitality Consultant from Other in Milano (Italy)

Nowadays it is of paramount importance for all hospitality software to be Cloud Based, as the most important accommodation providers have chains of hotels/ hostels that need to be unified under the same umbrella and also accessible from all over the world. Secondly, Clock PMS covers all business aspects: reception, housekeeping, maintenance (imagine that there are PMS that do not have the out of order function), bar, restaurant, guest relations and reports. This saves a whole lot of time when capable managers are able to check the reports they need without asking another manager and another. But, what I appreciated most as Sales Manager was the flexibility of the rate plans. They are 3 leveled, easy to use by beginners and also delightfully challenging for seniors. During your trial see how the reports come out, check if it is what you expect, this will help you figure out the best rooms/beds configuration and also where each part of earnings ends up: rooms / breakfast /bar etc.

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General Manager from Boutique hotel in Málaga (Spain)

Its being nearly a year since we started our business relationship between our small hotel restaurant in Malaga (Spain) and Clock Software company. Our 11 rooms hotel and our well known restaurant needed at that time a new efficient and up-to-date tool to improve our performance. We needed a software based in internet to use all info through different devices as nowadays high speed internet allows it. The key aspect of Clock at the time to choose it was its versatility to adapt to a small business, its personalized structure to shape it as we wanted. This could never be possible without the priceless help and support service given the Clock especially in the first months of operation. Throughout the month we could see results of higher efficiency in our work, flexibility with working flows and options the sistem gives you, more control in the employee working time and tasks and higher involvement of the potential clients and Guests with Clock in terms of reservation, billing and marketing. Just adding up Clock is permanently updating and improving its service towards us which gives us an impression that they listen and take into account our suggestions. Certainly thumbs up to their company, their service and their product!!

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Reservation Manager from Other in Lochem (Netherlands)

It has made it easier to keep track of our reservations coming from different platforms, and had made it easier to upload our prices to multiple websites at once. Now we have the same prices everywhere without having to Actively check everyday on multiple platforms.

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General Manager from Boutique hotel

Easy to use and efficient support and training. OTA and channel manager relatively easy to use and change prices efficiently. Staff controls are easy to put in place. Reports are efficient. Cheap compared to a traditional on-premise system or compared to its competitors in the market.

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Hotel Manager from Boutique hotel

Great customer service, Great to have it all in one - booking system, engine etc etc Many feature that are very useful

Director from Extended Stay

- it is very user friendly, intuitive - reports are very detailed - customer service is amazing: quick answers to any problems you may have

Owner from Bed & Breakfast

Keeps contact with guest from first request to check out and beyond. Easy to use use and cloud based. Never got a down in years.

Manager from City Center Hotel

Clock Software is very convenient and easy-to-use. It's in the cloud, there are monthly updates and they have a superb support team. For the more advanced users there is a wide range of API's. The Clock Team listens to the client and improves the software continuously with the right focus.

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General Manager from Resort

One stop shop It's a great system that enables you to get different funcionalities that you need as a professional hotel to operate in a smooth and efficient way

Manager

Really easy to use and when I have a question, technical support is awesome.

Manager

It is easy to use, if there is something you don't understand they have many walk-through's to help you along the way. They also have a great customer service department where you can call or email to get assistance.

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Managing Director

Fast and reliable access on any device and without installation. Having guests involved and generating additional revenue. Seeing new staff trained in days and not weeks. No longer being sent from the pillar to the post, for instance when channels cause trouble. It deserves to be said, thanks to Clock we are now more efficient, leaner, better supported and decidedly more profitable all-round.

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General Manager - Owner from Boutique hotel

Bullet proof, stable cloud based hotel PMS system with integrated channel manager and payment system. Continuous updates keeps it ahead of comparable packages. Very responsive helpdesk is a mouse click away.

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Gérant from City Center Hotel

After literally years of research because we change no pms on a whim, Clock Pms met all my criteria: saas can be used remotely, pms but also booking engine and Channel manager, manual and / or automatic management of emails, total freedom of creation of emails, themselves kept in Clock, extranet portal for customers etc ... in short a real Swiss knife for the hotelier! (translated from French) (Original) Après littéralement des années de recherche car on change pas de pms sur un coup de tête, Clock Pms répondait à tous mes critères : saas donc utilisable à distance, pms mais aussi booking engine et Channel manager, gestion manuelle et/ou automatique des emails, liberté totale de création des emails, eux-mêmes conservés dans Clock, portail extranet pour les clients etc... bref un vrai couteau Suisse pour l’hôtelier !

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General Manager from Boutique hotel

The fact that its a fabulous, cloud-based product with tremendous integration possibilities and great support service. An all around the "CLOCK" solution for hotels which are looking for a powerful and innovative tool the elevate their operation into new heights.

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General Manager from Extended Stay

The cloud software provided by clock is excellent for my business. It gives us all the freedom we need in managing the rooms and bills of the hotel. I can strongly recommend it! Calin Muntenau

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Screenshots & video

98%usability