Clock HMS

4.8 (81 REVIEWS)

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HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Robin, Tsvetelin, Gianluca + 39 more experts recommend Clock

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Ranked 12 (out of 85) in Hotel Management Software

HMS for busy-day reality, not ideal-day theory. When ten things happen at once, it keeps up.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Clock’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Clock PMS+ is a comprehensive hotel management solution that effectively streamlines operations across reservations, housekeeping, and guest communications. Its cloud-based interface is noted for its ease of use and accessibility on multiple devices, contributing significantly to operational efficiency and customer experience. However, users have identified areas for improvement, particularly in reporting capabilities, integration with accounting software, and dynamic pricing strategies to maximize revenue.

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Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 241 others

Read their reviews

What Types of Hotels Clock is Popular For

Size

5 | X-Small (1-9 room)

126 | Small (10-49 room)

111 | Mid-Sized (50-99 room)

68 | Large (100-499 room)

8 | X-Large (500+ room)

Country

60 | France

55 | Bulgaria

38 | Netherlands

28 | United States

23 | Belgium

18 | Germany

14 | Italy

6 | Australia

6 | Sweden

6 | United Kingdom

5 | Spain

4 | Finland

4 | South Africa

3 | Slovenia

3 | Costa Rica

3 | Austria

3 | Thailand

3 | Mexico

2 | Vietnam

2 | India

2 | Switzerland

2 | Romania

2 | Canada

2 | Greece

2 | Argentina

2 | Armenia

2 | Chile

1 | Iceland

1 | Uganda

1 | Zimbabwe

1 | Slovakia

1 | Indonesia

1 | Czech Republic

1 | Denmark

1 | Russian Federation

1 | Iran

1 | Cyprus

1 | Estonia

1 | Malaysia

1 | Belize

1 | Bolivia

1 | Hungary

1 | Korea, South

1 | Albania

1 | Myanmar

1 | United Arab Emirates

Type

171 | Boutique Hotels

120 | City Center Hotels

112 | Bed & Breakfast & Inns

88 | Airport/Conference Hotels

88 | Luxury Hotels

74 | Limited Service & Budget Hotels

73 | Resorts

64 | Branded Hotels

41 | Hostels

32 | Extended Stay & Serviced Apartments

20 | Vacation Rentals & Villas

5 | Casinos

2 | Motels

1 | RV Parks & Campgrounds

Region

250 | Europe

33 | North America

13 | Asia Pacific

8 | South America

6 | Oceania

6 | Africa

2 | Middle East

1 | Central America

Category

328 | Property Management Systems

81 | Hotel Management Software

Clock Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Management Software for hotels in Bulgaria
#1 of 1
Best Hotel Management Software for hotels in Belgium
#2 of 2
Best Hotel Management Software for Enterprise Hotels
#4 of 4

Clock Hotel Management Software Rankings

By size
Best Hotel Management Software for Small Hotels 97% recommended by 23 Small hotels
#21 of 36
Clock is a top Hotel Management Software pick among small hotels on HotelTechReport, with reviewers singling out support that goes beyond setup and training and detailed TO contracts they say they have not seen in other systems.
Best Hotel Management Software for Mid-sized Hotels 94% recommended by 30 Mid-sized hotels
#12 of 23
Clock is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its open API and regular updates, plus API Rest, door locks, IOT, self service, kiosk, and REST API connections that let teams plug in other systems instead of working around them.
Best Hotel Management Software for Large Hotels 100% recommended by 6 Large hotels
#11 of 13
Clock is a top Hotel Management Software pick among large hotels on HotelTechReport, with hoteliers pointing to monthly updates, a group sales portal, and direct connects to OTAs for properties that need more than basic front desk tools.
Best Hotel Management Software for Enterprise Hotels 92% recommended by 5 Enterprise hotels
#4 of 4
Clock is a top Hotel Management Software pick among X Large on HotelTechReport because hoteliers point to multi-property management with consolidated reporting for hotel groups. They also like that it runs on any device, so teams can work from phone, laptop, or computer.
By type
Best Hotel Management Software for Hostels 88% recommended by 6 Hostels hotels
#10 of 13
Clock is a top Hotel Management Software pick among hostel operators on HotelTechReport, with reviewers singleing out the To-Do memo tool for keeping tasks visible and organized. They also call out fast, professional support when something needs fixing.
Best Hotel Management Software for City Center Hotels 100% recommended by 22 City Center Hotels hotels
#11 of 25
Clock is a top Hotel Management Software pick among city-center hotels on HotelTechReport, with hoteliers pointing to fast, knowledgeable support and monthly updates that keep the system moving.
Best Hotel Management Software for Extended Stay & Serviced Apartments 95% recommended by 11 Extended Stay & Serviced Apartments hotels
#12 of 17
Clock is a top Hotel Management Software pick among extended-stay serviced apartments on HotelTechReport, with reviewers calling out detailed TO contracts and the ability to fit the product to the property profile. That matters when longer-stay operators need contract terms handled without a patchwork of workarounds.
Best Hotel Management Software for Branded Hotels 95% recommended by 16 Branded Hotels hotels
#13 of 21
Clock is a top Hotel Management Software pick among branded hotels on HotelTechReport, with hoteliers pointing to frequent updates and transparent change logs that keep the system changing with their procedures.
Best Hotel Management Software for Airport/Conference Hotels 95% recommended by 21 Airport/Conference Hotels hotels
#15 of 26
Clock is a top Hotel Management Software pick among Conference on HotelTechReport, with hoteliers pointing to its cloud-based access, multi-property control, and direct guest communication in one system.
Best Hotel Management Software for Resorts 98% recommended by 21 Resorts hotels
#16 of 24
Clock is a top Hotel Management Software pick among resorts on HotelTechReport, with reviewers pointing to the group sales portal and the way it handles very detailed TO contracts for resort business.
Best Hotel Management Software for Boutique Hotels 97% recommended by 33 Boutique Hotels hotels
#17 of 30
Clock is a top Hotel Management Software pick among boutique hotels on HotelTechReport, and hoteliers single out its 3-level rate plans and customization that let them shape it to their property. One reviewer said it was "versatility to adapt to a small business."
Best Hotel Management Software for Bed & Breakfast & Inns 94% recommended by 27 Bed & Breakfast & Inns hotels
#19 of 29
Clock is a top Hotel Management Software pick among Bed-N-Breakfast on HotelTechReport, with reviewers pointing to the self-service portal and guest-facing booking flow that lets guests check in, book activities, and handle add-ons like late check-in.
Best Hotel Management Software for Vacation Rentals & Villas 93% recommended by 6 Vacation Rentals & Villas hotels
#19 of 19
Clock is a top Hotel Management Software pick among Vacation-Rentals-Villas on HotelTechReport, with reviewers pointing to its cloud setup, custom structure, and detailed controls for reservations, billing, tasks, and employee working time.
Best Hotel Management Software for Luxury Hotels 97% recommended by 17 Luxury Hotels hotels
#17 of 24
Clock is a top Hotel Management Software pick among luxury hotels on HotelTechReport, and hoteliers point to its fast, responsive support plus regular updates that keep the system improving and staff learning it in days, not weeks.
Best Hotel Management Software for Limited Service & Budget Hotels 93% recommended by 15 Limited Service & Budget Hotels hotels
#18 of 27
Clock is a top Hotel Management Software pick among limited-service budget hotels on HotelTechReport because hoteliers say it combines PMS and Channel Manager work in one place, with "2way channel manager" support and updates that they feel keep it current.
Best Hotel Management Software for Other 100% recommended by 6 Other hotels
#17 of 19
Clock is a top Hotel Management Software pick among other properties on HotelTechReport, with hoteliers pointing to cloud access across locations and three-level rate plans that let teams see how rooms, breakfast, and bar revenue are split.
By region
Best Hotel Management Software for hotels in Europe 96% recommended by 47 hotels in Europe
#8 of 21
Clock is a top Hotel Management Software pick among Europe on HotelTechReport, with hoteliers pointing to cloud access, regular updates, and a team that answers fast when they need help.
Best Hotel Management Software for hotels in North America 96% recommended by 12 hotels in North America
#16 of 21
Clock is a top Hotel Management Software pick among North America on HotelTechReport because hoteliers like that it takes customer suggestions into monthly upgrades, so fixes and new requests show up in the product instead of sitting in a ticket queue.
By country
Best Hotel Management Software for hotels in Bulgaria 98% recommended by 22 hotels in Bulgaria
#1 of 1
Clock is a top Hotel Management Software pick among Bulgaria on HotelTechReport, with hoteliers pointing to the way it puts reception, reservations, housekeeping, and guest communication in one system. One reviewer says it “unifies” daily work and helps cut errors.
Best Hotel Management Software for hotels in Belgium 96% recommended by 5 hotels in Belgium
#2 of 2
Clock is a top Hotel Management Software pick among Belgium on HotelTechReport, with hoteliers pointing to cloud access on any device without installation and new staff trained in days, not weeks.
Best Hotel Management Software for hotels in United States 96% recommended by 12 hotels in United States
#15 of 20
Clock is a top Hotel Management Software pick among United States on HotelTechReport, with hoteliers pointing to monthly upgrades shaped by client feedback and a group sales portal that puts more of the booking work in one place.

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What is Clock?

Founded in 1996 | Headquarters in London | 95 employees
Clock HMS is a comprehensive hotel management system designed to streamline and enhance hotel operations. It excels in boosting revenue through dynamic pricing algorithms and efficient booking flows. The platform's robust integration capabilities allow seamless connections with online travel agencies (OTAs), property management systems (PMS), and customer relationship management (CRM) systems, significantly improving both operational efficiency and guest experience. Clock HMS encompasses a wide range of features, including reservations, rates, invoicing, front desk management, housekeeping, guest messaging, event coordination, and restaurant POS. It also supports online check-in, guest portals, card payment automation, and offers detailed analytics, all without additional fees or locked features.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Clock products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Clock

FAQs

Capabilities

Faster reservations, better offers, fewer mistakes

Build the pricing you need

Right charges, at the right price

Keep arrivals and departures moving without manual workload

Keep your housekeeping work clear and coordinated

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Events

Event Management Software
Manage event details, bookings, tasks, and changes in one workflow, so nothing gets lost between teams. Meeting room setups, spaces, activities, services, accommodation, and billing stay aligned as the event changes, and everyone knows what comes next.

INCLUDED

Booking engine

Booking Engine
Guests can book rooms, packages, extras, and activities with live rates and availability. The engine uses the exact same data as your PMS, so prices, restrictions, and inventory don’t need to be set up twice — no mappings and no sync delays. You sell more than accommodation and run targeted offers, cross-property sales, and real-time inventory through one storefront built on your actual operations.

INCLUDED

Booking.com & OTA Sync

Clock keeps your availability, rates, restrictions, and bookings perfectly aligned across Booking.com and all other OTAs.

INCLUDED

Activity bookings

Offer classes, tours, rentals, and spa times as part of the room booking or as a separate service for any guest. Availability updates in real time, so bookings stay accurate without paper lists or manual checks. Your team sees the true capacity, guests book confidently, and you create an additional revenue stream without extra coordination.

INCLUDED

Restaurant POS

Hotel POS Systems
Take orders at the table on any staff device and send them to the kitchen instantly. Switch to bar mode when needed. Guests can also order from their room on their own phone. Every bill can be posted to a room, event or company, or paid on the spot. Your team serves faster, charges correctly, and keeps all accounts clean and synced with the PMS.

INCLUDED

Online check-in and kiosk

Guests receive an automatic reminder with a link to online check-in, so they can complete the required details before they arrive. At the hotel, the reception can focus on welcoming them, not on paperwork, and guests simply pick up their key or use the kiosk. Digital keys are available where supported. The result is a smoother arrival for guests and less administrative work for your team.

INCLUDED

Guest portal

Hotel Guest Apps
Give guests one simple place to manage their stay — while you stay effortlessly coordinated. With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.

INCLUDED

Card payment automation

Advance payments, guarantees, and refunds all happen automatically or with a single click — the way you want them to. Use one of the connected payment providers, or take the fast lane with Clock + Adyen — live in days, single support, and transparent pricing.

INCLUDED

Analytics

Clock already covers reporting on bookings, blocks, occupancy forecasts, charges, revenue, invoices, accounts receivable, segmentation, housekeeping, and KPIs. But sometimes you need a view that’s truly yours — shaped by how you work. Or you want to combine PMS data with costs, marketing performance, website traffic, or other sources to see the full picture.

INCLUDED

Clock Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Clock HMS is the #6 most trending product in the Hotel Management Software category (out of 85) and the #184 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Clock has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Clock Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Clock Average Clock

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6

Success Stories

10

References

11

Featured Customers

More Products by Clock

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Clock Reviews

Hotelier Rating

Excellent
70
Very Good
9
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (23)
  • Mid-Sized (21)
  • Large (15)
  • X-Large (5)

Country

  • Bulgaria
    Bulgaria
    (22)
  • United States
    United States
    (12)
  • Belgium
    Belgium
    (5)
  • Italy
    Italy
    (4)
  • France
    France
    (4)
  • Netherlands
    Netherlands
    (3)
  • Spain
    Spain
    (2)
  • Armenia
    Armenia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Germany
    Germany
    (1)
  • Austria
    Austria
    (1)
  • Iran
    Iran
    (1)
  • Cyprus
    Cyprus
    (1)
  • Romania
    Romania
    (1)
  • Hungary
    Hungary
    (1)
  • Korea, South
    Korea, South
    (1)
  • Myanmar
    Myanmar
    (1)
  • Argentina
    Argentina
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Finland
    Finland
    (1)
  • Belize
    Belize
    (1)
  • Australia
    Australia
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (47)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
8

Training of new staff very easy

Sales Assistant from in

Verified
9 days ago
The user-friendliness and the fact that it makes the training of new staff very easy, since it is a very intuitive system
Sales Assistant
10

Easy of use Support One single software to manage everything with tons of i

President from 10 to 24 room Boutique in Civitavecchia (Italy)

Verified
9 days ago
Easy of use Support One single software to manage everything with tons of integration
Country Italy
President
Small Hotel
10

Excellent Support Team and Great Product

Manager from 25-49 room City Center Hotel in Sofia (Bulgaria)

Verified
24 days ago
The responsiveness and professionalism of the support team. Whenever we have questions or need assistance, we receive fast, knowledgeable, and practical help. We also appreciate the intuitive interface and the ability to manage our daily hotel operations efficiently from a single platform.
Country Bulgaria
Manager
Small Hotel
10

Next generation PMS

General Manager from 50-74 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
1 months ago
I have been using Clock PMS for almost 5 years and I strongly like this PMS. Easy to customize, accessible via API, constant improvements, free updates with new features, very helpful support....
Country Bulgaria
General Manager
Mid-Sized Hotel
10

You can read about other PMS/POS companies all you want, but this company will be the one that everyone will want to sign up with very soon!

B&B Owner from 50-74 room Bed & Breakfast & Inn in Bossier City (United States)

Verified
1 months ago
-Extremely functional and efficient. -Friendly interface. -GREAT customer service. -Applies client feedbacks from regular online surveys to all Clock users -Constant updates and improvements being done -Very up-to-date with new technological advances (for integration purposes) -2way channel manager -Best PMS/POS combination
Country United States
B&B Owner
Mid-Sized Hotel
10

Satisfied customer

Event Manager from 75-99 room Boutique in Varna (Bulgaria)

Verified
2 months ago
The quick and responsive answer at any time we need it, polite and smooth service for any case we had.
Country Bulgaria
Event Manager
Mid-Sized Hotel
Antoaneta from Clock replied
Thank you so much for your amazing 10/10 review and for your trust in Clock! Your feedback means a lot to our entire team and motivates us to keep delivering the best possible service and innovation. We truly value our partnership and look forward to supporting your continued success!
10

The best PMS

Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
2 months ago
It is very easy to work and the system is improving very fast! All colleagues manage to learn and understand how it works very fast!
Country Bulgaria
Sales Manager
Large Hotel
Antoaneta from Clock replied
Thank you for the fantastic review and for sharing your experience with Clock! We’re incredibly happy to know that our platform is helping your team and contributing to your hotel’s success. Your kind words and support are greatly appreciated by the whole Clock team. We look forward to continuing this successful partnership together!
10

Efficient and Flexible PMS with Room for Simplification

Marketing & Sales Manager from 200 to 499 room Resort in Budzhaka (Bulgaria)

Verified
2 months ago
As a hotelier, what I appreciate most about Clock is its exceptional efficiency and user-friendly design. The system streamlines daily operations in a way that genuinely saves time for both front desk and management teams. From reservations to housekeeping coordination, everything feels well-integrated and intuitive.
Country Bulgaria
Marketing & Sales Manager
Large Hotel
Antoaneta from Clock replied
Thank you for the fantastic review and for sharing your experience with Clock! We’re incredibly happy to know that our platform is helping your team and contributing to your hotel’s success. Your kind words and support are greatly appreciated by the whole Clock team. We look forward to continuing this successful partnership together!
10

Convenient and efficient system

Manager from 25-49 room City Center Hotel in Varna (Bulgaria)

Verified
2 months ago
Everything is in one place, easy to use, and simplifies daily tasks. The interface is intuitive and reservation managment is quick an seamless. For example more customization options and flexible settings.
Country Bulgaria
Manager
Small Hotel
Antoaneta from Clock replied
Thank you so much for your amazing 10/10 review and for your trust in Clock! We’re thrilled to hear that Clock has had such a positive impact on your hotel operations and guest experience. Your feedback means a lot to our entire team and motivates us to keep delivering the best possible service and innovation. We truly value our partnership and look forward to supporting your continued success!
10

Very Easy to Use with Great Support

Assistant Director from 200 to 499 room City Center Hotel in Munich (Germany)

Verified
2 months ago
Clock is very easy to use, even for staff with no prior hotel or business background. This is especially helpful for short-term interns, who can quickly learn the system and start helping without much training. The platform also makes it simple to check important information, and overall navigation is very intuitive. Another big advantage i...
Country Germany
Assistant Director
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Clock PMS is a solution particularly well-suited to independent hotels and small to medium-sized hotel groups. We use it daily in several establishments and appreciate its high stability, ease of use, and extensive features. Reservation management, online check-in, invoicing, distribution channels, and reporting are all centralized in a single tool. The system also saves considerable time through the automation of numerous administrative tasks.

Question:

What differentiates this product or service from the competition?

Answer:

What sets Clock apart from many competitors is its balance between powerful functionality and ease of use. The software is constantly evolving with regular improvements, while remaining intuitive for operational teams. Customer support is responsive, knowledgeable, and attentive to hoteliers needs. We also appreciate the systems stability, its integration capabilities with numerous technology partners, and the transparency of its pricing policy. Its a modern solution that effectively supports a hotels growth.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend that every hotelier take the time to explore all the features offered by Clock from the very beginning of their project. Beyond the PMS, the platform offers numerous tools to automate the guest experience, reduce administrative burden, and improve the hotels profitability. Costs are transparent, with no unpleasant surprises, and support teams are available to ensure successful implementation. Its an investment that quickly delivers tangible operational gains.

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Are you a consultant or vendor that recommends Clock? Leave a recommendation

Clock Integrations

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This integration hasn’t been verified by Clock yet.

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Support

Verified Support

Clock has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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