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Mews Systems

Ranked 2nd in Property Management Systems (PMS)

95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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verified reviews 29
expert reviews 0
references 3
articles 0
integrations 85

Overview

95% recommend
Customer Service
4.4
Ease of Use
4.8
ROI
4.7
Implementation
4.4

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Recent hoteltechawards

What customers love about Mews Systems

Hostel Owner from Hostel in Tilburg (Netherlands)

The look & feel is great - user friendly, custom made set up and personal training. We run a hostel and most PMS are not made for selling beds, but MEWS managed to make a perfect system to sell our different roomtypes: hotel rooms, our dormitories & our beds. MEWS offers loads of possibilities due to (individual & group) reservations. You can look up (and receive automatically) clear reports. And it's easy to change prices due to our revenue management. For sure the only PMS I would recommend (and I've worked with others as well)

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General Manager from Hostel in Amsterdam (Netherlands)

Mews has a drive to automate as much of the processes as possible and wants to be in the front-line of product development. Maybe that's in my opinion the biggest pro: the companies heart and focus on development and improvement. Besides that, I love the online check-in option and specially the customized reports you can generate with gazillion options including setting up schedules so you will receive your customized reports in your mailbox in the frequency you prefer.

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CEO from Other in (Slovakia)

Meeting Mews is like meeting friends. Our Apartments are an alternative to hotels so we require special requirements from a PMS and Mews is ready to grow with their clients. They think like a startup which we love. - online check-in, check-out - Increase revenue w/ using integration partners - navigator app is great

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General Manager from Other in Berlin (Germany)

A cloud based PMS which offers you everything you want and need from a PMS. Reporting is great, its easy to handle, housekeeping app and the Navigator app for the guests are a great and smart addition. Using Mews for: 6 weeks daily usage Prior PMS systems: ASSD, Opera and Protel

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Revenue Management & Distribution in Kloten (Switzerland)

I work with Mews since 6 Month at the back office. I like it very much because it is different to other PMS and it is interesting what happened (software and feature updates) during this time. Many new things, I became more comfortable with it and so on.

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Revenue Manager from Boutique hotel in Madrid (Spain)

From system performance to provider-client relations, I have to say that Mews take the PMS concept to a whole new level. It's easy to use and intuitive, but at the same time very complex and sophisticated. Mews has excellent reporting which helped us realize benefits almost instantaneously in terms of reduced check-in time and optimizing our revenue management. They are also a huge proponent of open integrations and are able to integrate and connect to all sort of software including: various channel managers, Passport Scanner, Upsell Platforms, etc.) which is a big plus. With everything in the cloud, it can be accessed from any device anywhere, and the design is also very intuitive and attractive and all of this with a client-provider relation that's unbeatable.

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CEO from Other in (Austria)

+ Customer Support is personal but also transparent and professional + Help files are extremely useful + Software is intelligent and tries to support work at every step + Constant updating and feature adding + Clean interface + all - in - one solution for housekeeping, billing, PMS

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Hostel Manager from Other in Helsinki (Finland)

- easy to use and look at (colors, "shortcuts", neat reports etc.) - reporting (awesome reports with lots of information that can be filtered and further analyzed) - modern (works with tablets and smartphones, comes with an app, follows future trends and wants to develop, allows integrations)

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Revenue & Distribution Manager from Other in Frankfurt am Main (Germany)

First of all: We will GO Live with our third property with Mews in two days and can’t wait to switch off the old PMS for good! First hotels are working with Mews since about one year and they are really happy with it. By autumn 2018 we will have all of our nine properties in the Mews community and are looking forward to it. With regards to interfaces/integrations I do have good news: it was never that easy to integrate different partners and tools with a PMS. We do have integrations with CRS, POS, RMS, CMS, Door Lock System, Payment Solution. In the last year Mews released new features on a weekly basis and we never had a slow performance or even a downtime, which would have hindered our daily workflows.

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Director of Operations from Boutique hotel in (Zambia)

Very effective product with most of all a friendly interface and very easy navigation. Most of all they do have an effective support, demo version and Mews University which are very good tool to train our staff.

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Assistant Manager from Boutique hotel in Zürich (Switzerland)

Mews is acting very straight forward in optimizing processes and helps us to focus on the important things like guest relation and guest satisfaction. The whole distribution is much easier since we are using Mews. What I personally like the most is that you have real time access from where every you want.

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Hostel Manager from Other in Helsinki (Finland)

- wide selection of reports and information about guests, reservations, prices etc. - easy to use and look at (colors, simple shortcuts) - easy to connect to other tools (SiteMinder, Oaky etc.) - they are always making the PMS better, releasing new features etc.

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Sales Marketing Director from Other in San Jose (United States)

It is cloud base with a very intuitive design. It is easy to learn and use and great for chain hostels. Considering how young the company is, they have come a long way and I cannot wait to see how far they will get

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Hostel Owner from Other in Sankt-Peterburg (Russia)

It's future-oriented, with right values and amazing people behind it. Very well designed, fast and we keep enjoying using it.

Resort Manager from Resort in Savonlinna (Finland)

Since switching to Mews (both the PMS and a booking engine to websites), we have changed our way of taking care of accommodation customers, as the Mews does half of the job instead of us. Top 3: 1) We had a 200% increase in sales through our website since the switching to Mews Distributor in 4/2017 2) We have finally a solution to get those OTA customer emails through the online check-in of Mews 3) The Mews Commander is really easy to learn and to train for employees. This is not the case for example in Opera.. 4) The connection between Mews and Booking.com (through CM of Siteminder) works like magic and it sends a lot of helpful emails to our customers in various situations

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Hotel Director from Other in Anderson (United States)

Stable and fantastic distribution Integrations work, are fast and stable Great ecosystem with great partners Training new staff is easy and fast Fantastic group reservation UI

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Duty Manager from Boutique hotel in Genk (Belgium)

It's cloud based so you can login anytime anywhere. We experienced benefits for all departments which allows us to work more efficient.

Hotel Manager from Other in Limburg (Germany)

Easy learning system, icloud based, free updates, easy adaptable to your hotel and a quick set-up at the start.

Executive Development Coach in Mountain View (United States)

Intuitive & easy to use system that brings a refreshing user & guest experience, allowing communication with the guest ahead of stay creating an interactive flow.

Assistant Hotel Manager from Other in Breda (Netherlands)

A very nice system with a great look and feel. But Mews is more than a set of good looks. It is very userfriendly and anyone can work with it! It fits our hospitable philosophy very well.

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Revenue Manager from Boutique hotel in Madrid (Spain)

From system performance to provider-client relations, I have to say that Mews take the PMS concept to a whole new level. It's easy to use and intuitive, but at the same time very complex and sophisticated. Mews has excellent reporting which helped us realize benefits almost instantaneously in terms of reduced check-in time and optimizing our revenue management. They are also a huge proponent of open integrations and are able to integrate and connect to all sort of software including: various channel managers, Passport Scanner, Upsell Platforms, etc.) which is a big plus. With everything in the cloud, it can be accessed from any device anywhere, and the design is also very intuitive and attractive and all of this with a client-provider relation that's unbeatable.

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Hostel Manager from Other in Helsinki (Finland)

- easy to use and learn - full of information and good complex reports - smart, quick, simple, fluent and safe for both customer and the hotel - easy to look at, simple to manage and update - online check-in is awesome

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General Manager from Boutique hotel in (United Kingdom)

As its cloud based, you have the freedom to do your work at work or anywhere around the world. The simplicity of the system is so easy to catch on and your staff all always kept up to date with Vimeo instructional videos. If you want less of a headache or more achievement, then Mews is for you!!

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Heimleiter und Hostelmanager from Vacation Rental in Växjö (Sweden)

Mews is the most innovative PMS I have seen out there. I like the look-and-feel as well as it's easiness to use. The best thing is that it is truly cloud-based and has an API, which allows other services to connect to the system. For us it was crucial that the PMS can handle beds in dorm rooms. I can highly recommend Mews to other hotels / hostels.

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General Manager from Other in (Czechia)

Its friendly use system that is very easy to get to grips with. I enjoy the fact that I can log into it from where I want incl on my mobile phone. It has great integrations to other systems for revenue management and analysis which help me to make my decisions. Its linked to my channel manager with a two way integration so changing prices and dealing with reservations is done in matter of minutes. For my staff it also is able to do many time consuming activities automatically which means they can spend time talking to guests or up-selling our rooms.

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Gestión (General) from Other in Alicante (España)

* All cloud based. * Great looks. * Excellent statistics. * Spectacular Costumer Care. * Good tech support. Feature request: - It a simple and key feature, add Yield and revenue tools User since: 2017 Usage: Daily

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General Manager from Bed & Breakfast

Extremely user friendly. It's a superhero system (Super-mews) From the team giving the training to the day to day operation after.

Owner from Boutique hotel

MEWS has everything that a hotel needs in regards functionalities, speed and user-friendliness. Will recommend this PMS

Revenue Manager & Marketing Coordinator from Hostel

- Constantly improving giving top priority to its costumers' opinions. - User-friendly which makes the training task at the front desk a lot easier and simpler. - Great staff always ready to answer all your questions

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reference customers

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms. Michael Böhler General Manager at the Ambassador & Opera AG Zurich, Switzerland
Of course we've had to overcome a few barriers, but we're certain to have made the best decision in implementing Mews. In addition to the platform's flexibility and visual allure, their support team sets new standards. André Henke Marques Resort Manager at the Northern Lights Village, Finland
Mews has changed the game of PMS systems once and for all. With an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with. Urban House is a new 'hybrid' being both a hotel and hostel and this requires a special need - Mews can do that job for you. Thomas Bagger Director at the Urban House, Denmark

Screenshots & video

96%usability