CEO

2 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

CEO

2 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend is really straightforward and easily doable without a lot of support ...

Sales Director

10 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

Projects

1 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists ...

Operations Director

14 months ago

Verified

... PMS ideal for hotel groups, perfect for operational staff with a multitude of functions facilitating daily work ...

Co-Founder and COO

14 months ago

Verified

... "Crafting a meticulously tailored tech stack for seamless operations, we've empowered ourselves to automate mundane tasks, enhance efficiency, and swiftly address the requirements of both our team ...

CEO

14 months ago

Verified

... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...

revenue manager

14 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

Head of Innovation

13 months ago

Verified

... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...

Head of guest services

13 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

Front Office Manager

13 months ago

Verified

... Intuitive PMS, it is quite easy to learn how to handle it. Also, our CSM is great! Available for any question we may have. ...

Sr Technology Manager

13 months ago

Verified

... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature ...

Group Operations Manager

12 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the ...

Hotel Manager

12 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...

Owner

10 months ago

Verified

... The biggest room for imporvment would be in-app features so you didn't have to rely on integrations, would be great if it was an omni-platform ...

Systems Manager

8 months ago

Verified

... Smooth operations on a modern foundation. ...

Head of technology

8 months ago

Verified

... The standout feature of Mews for me is its exceptional user-friendly interface. Both the PMS and POS systems are incredibly intuitive, making it easy for our team to manage bookings, check-ins, and transactions smoothly. The integration between the PMS and POS is seamless, ensuring that all operations are synchronized without any manual intervention. This integration has significantly streamlined our processes, reducing errors and saving time. Additionally, the real-time reporting and analytics provided by Mews are incredibly powerful. They offer deep insights into our operations, helping us make data-driven decisions that improve both efficiency and guest satisfaction. The customizable dashboards allow us to track key performance metrics effortlessly. Lastly, the support from the Mews team has been outstanding. Their customer service is responsive and knowledgeable ...

CEO & Co-Owner

8 months ago

Verified

... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...

Revenue Manager

8 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT ...

Front Office Manager

8 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum ...

Owner

7 months ago

Verified

... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...

COO

7 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...

Assistant Manager

7 months ago

Verified

... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...

Revenue & Distribution

7 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

Owner

6 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human ...

MARKETING

6 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

6 months ago

Verified

... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...

Mr

6 months ago

Verified

... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich in features, enabling us to manage everything from reservations to billing with unparalleled ease. The real-time analytics provide deep insights that empower us to make informed decisions quickly, enhancing our operational efficiency and guest satisfaction. Beyond the software, the Mews support and customer success teams are truly outstanding. They are knowledgeable, responsive, and genuinely committed to helping us succeed. Their proactive approach in ensuring that any issues are resolved swiftly ...

directeur

5 months ago

Verified

... Good hotel management software. Training takes less time than our old program. ...

Hotel & Revenue Manager

5 months ago

Verified

... A simple system with many opportunities ...

Hotel Manager

5 months ago

Verified

... Great Value! ...

Owner

5 months ago

Verified

... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...

Owner/Manager

5 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community ...

DIRECTORA GENERAL

5 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the ...

Property Operations Manager

5 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster that can be open and closed daily for the storno ...

Director of Revenue

4 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams ...

Direccion administracion

4 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

4 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and user-friendly, with a very fast learning curve for the staff. Very good ...

GM - Blue Iris by Life House & Life House Nantucket

4 months ago

Verified

... This is our first season operating with Mews and we couldn't be happier. ...

Ownder

4 months ago

Verified

... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...

Gastgeber

4 months ago

Verified

... Support: The support doesn't know enough about Mews. ...

Sales Manager

4 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

General Manager

4 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

Manager

4 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significant ...

Revenue Manager

4 months ago

Verified

... I have to say, you have to get used to it at the beginning, but working with Mews is really fun. The system is super intuitive and the Mews team is cool, they develop a lot together with the customer. ...

Hotel DIrector

4 months ago

Verified

... Really friendly and complete PMS Really friendly, intuitive and complete PMS ...

Head of Marketing

4 months ago

Verified

... Technical support in the form of the support department could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the support department, it often takes a considerable amount of time before an answer is given. This is sometimes frustrating, for operationally ...

Hotel Manager

4 months ago

Verified

... It is a very easy to use PMS, it is very intuitive. In addition, it has a lot of help. Very good marketing reports. ...

Reservations Manager

4 months ago

Verified

... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...

Revenue manager

4 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

Revenue Manager

3 months ago

Verified

... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the ...

Head of Revenue Distribution and Systems

3 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

Front Office and Reservations Manager

3 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new feel about it. In addition to all this, the support, community and knowledge base is extensive ...

General Manager

3 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...

Expert Digital Hotel Processes & Customer Journey

3 months ago

Verified

... "We’ve worked with several PMS providers, but Mews University offers the best training portal. It’s so straightforward that our staff had almost no questions and combined with a short personal ...

Receptionist Manager

3 months ago

Verified

... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it ...

Revenue Manager

3 months ago

Verified

... Intuitive and easy to use ...

Hotelier

3 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is ...

Product evolution and deployment manager

3 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

Revenue en Sales Manager

3 months ago

Verified

... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...

Revenue Manager

3 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted ...

Director of Digital Transformation

3 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including logs ...

Receptie

2 months ago

Verified

... What we regularly encounter is the impossibility to overrule a restriction during a change of a reservation with a single click instead of having to manually adjust the restrictions and in addition in some cases the limited specific ...

ceo

2 months ago

Verified

... The strong points are the mews university that teaches new employees how to work with it in an efficient way. The countless connections. the urge to keep improving the product. ...

Eigenaar

2 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

GM

2 months ago

Verified

... Mews has been the best decision of the past year ...

General Manager

2 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...

Bookkeeper

2 months ago

Verified

... Mews help needs more information. While the help articles are well written, the help in the PMS itself is too short. ...

Hotel Operations Manager

2 months ago

Verified

... Amazing PMS, user friendly is my top comment for this system. ...

MD

2 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

General Manager

2 months ago

Verified

... The system protection needs reassured and it would be more convenient to easy access to customer call service, like 24/7. ...

Co-Founder & CEO

2 months ago

Verified

Director of Commercial Strategy

2 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

Director of Finance

2 months ago

Verified

... I like that almost every question I have can be answered via Mews University, and if I still need more assistance the support team is very helpful and quick to respond. ...

Sales Director

2 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

Owner

2 months ago

Verified

... We miss of direct contact with the support. ...

Hotelmanager

2 months ago

Verified

... Functionality and Service in one! ...

Service Owner

2 months ago

Verified

... Constant development of the product and MMP ...

Operations Manager

2 months ago

Verified

... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...

Head of Lettings

2 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special ...

Administration Support

2 months ago

Verified

... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...

Manager

1 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

Quality Manager

1 months ago

Verified

... Guest journey is fast and easy. The system is also cloud base that allows remote assistance when needed any given time. ...

Junior Product Manager

23.826486451516 days ago

Verified

... Great user interface and easy to use altogether, but the service side is sometimes lacking ...

CEO

2 months ago

Verified

... Great system but not customizable enough ...

Project Manager

10 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

Deputy Area Manager Northern Region

6 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...

Portfolio Systems Application Manager

5 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

Operations Director

14 months ago

Verified

... PMS ideal for hotel groups, perfect for operational staff with a multitude of functions facilitating daily work ...

Owner / Managing Director

14 months ago

Verified

... Opus XVI uses modern Mews tech to boost its historical legacy and unique stays ...

Co-Founder and COO

14 months ago

Verified

... "Crafting a meticulously tailored tech stack for seamless operations, we've empowered ourselves to automate mundane tasks, enhance efficiency, and swiftly address the requirements of both our team ...

Director of Sales and Marketing

14 months ago

Verified

... How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews ...

Front Office Manager

13 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

Group Operations Manager

12 months ago

Verified

... PMS of the future - Automation made easy for hotels ...

Hotel Manager

12 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic ...

Owner

10 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

Systems Manager

8 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

CEO & Co-Owner

8 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

Sales Director

8 months ago

Verified

... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...

Revenue Manager

8 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

Front Office Manager

8 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking ...

Owner

7 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

Revenue & Distribution

7 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher acts only as a way to access that rate. Makes it difficult when you want to record a voucher's performance within a rate separately. Bulk ...

Operations

6 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

Revenue Analyst

6 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

Hotel & Revenue Manager

5 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating ...

Corporate Director of Revenue Management

5 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

Owner

5 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

Owner/Manager

5 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

GM

5 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

Sales

5 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

Property Operations Manager

5 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not ...

Direccion administracion

4 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

4 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

Gastgeber

4 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

Vice President - Information Technology

4 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...

General Manager

4 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

Manager

4 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical ...

Revenue Manager

4 months ago

Verified

... Partly the support, if you have not booked the paid premium support (but the investment is worth it!), a lot of it is "self-study" but you get used to that, but as I said, I am glad that I have ...

Head of Marketing

4 months ago

Verified

... Technical support in the form of the support department could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the support department, it ...

CEO

4 months ago

Verified

... Mews PMS has revolutionized the way we manage our properties by automating key processes and providing real-time insights into our operations. The system’s user-friendly interface simplifies ...

Marketing and Revenue manager

4 months ago

Verified

... “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be ...

Front Office and Reservations Manager

3 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...

Managing Director

3 months ago

Verified

... “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo ...

Revenue Manager

3 months ago

Verified

... Intuitive and easy to use ...

Hotelier

3 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self ...

Product evolution and deployment manager

3 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

Revenue en Sales Manager

3 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set ...

Revenue Manager

3 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...

Founder and CEO of VESTA Hospitality

3 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in ...

Director of Digital Transformation

3 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

Reception

2 months ago

Verified

... We need to manually close the bill whenever you check out. This ensures that all charges are accurately finalized and processed before departure. ...

Commercial Manager

2 months ago

Verified

... Some integrations with smaller OTAs could be expanded to further enhance flexibility. Some smaller automation setups could be more intuitive to configure, saving time during implementation. The ...

Eigenaar

2 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

GM

2 months ago

Verified

... Automatically increase rate plans based on occupancy percentage. Now you have to do this manually. With the restrictions, there should be one based on occupancy%. ...

MD

2 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

Director of Commercial Strategy

2 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

Sales Director

2 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...

Directeur General

2 months ago

Verified

... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...

Owner

2 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Cote d'Or modernizes with Mews ...

Operations Manager

2 months ago

Verified

... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and efficient to create a ticket. Clever AI ...

Head of Lettings

2 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

Operations Success Manager

1 months ago

Verified

... I've been using MEWS for the past 7 years, and it continues to improve with each passing year. One of the key factors that sets MEWS apart from other PMS in the market is its willingness to listen to ...

Sales Director

10 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

Project Manager

10 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

Projects

1 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief for all employees. The connection ...

Deputy Area Manager Northern Region

6 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...

Portfolio Systems Application Manager

5 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

CFO

14 months ago

Verified

... Excellent Property Management System with powerful integrations and complete financial management ...

General Manager

14 months ago

Verified

... After working with a lot of PMS systems I can finaly access the PMS on my iPhone from anywhere in the hotel, or anywhere in the world. Beeing able to support staff and guest in the moment is very ...

Co-Founder and COO

14 months ago

Verified

... Edgar Suites gets impressive results with a modern tech stack ...

CEO

14 months ago

Verified

... Mews has a friendly look & feel. The functionalities are easy to use and the latest developments in term of connectivity integrator do place Mews one step ahead from competition ...

revenue manager

14 months ago

Verified

... Userfriendly and efficient PMS ...

Geschaftsfuhrer

13 months ago

Verified

... A few small things, such as the fact that SMS can be individualized. And the visual appearance of the booking page, that it is more attractive for guests to BOOK, prices in the calendar, etc. ...

E-Commerce & Revenue Manager, Cresta Palace

14 months ago

Verified

... “Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.” ...

Group Operations Manager

12 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations available on MEWS marketplace ...

Owner

10 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

CEO & Co-Owner

8 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

Front Office Manager

8 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic it would be so wonderful.*Payment link task ...

Owner

7 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

COO

7 months ago

Verified

... The UX, the API and the calendar view. ...

Receptionist and customer service trainer

7 months ago

Verified

... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...

Operations

6 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

Revenue Analyst

6 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

MARKETING

6 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

General Manager

6 months ago

Verified

... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...

Hotel & Revenue Manager

5 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software ...

Corporate Director of Revenue Management

5 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

Owner

5 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

Owner/Manager

5 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

GM

5 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

DIRECTORA GENERAL

5 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated ...

Sales

5 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

Property Operations Manager

5 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate ...

Director of Revenue

4 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable ...

4 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

Vice President - Information Technology

4 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

Sales Manager

4 months ago

Verified

... Ease and speed in daily management. Always looking for software development. ...

General Manager

4 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

Manager

4 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total turnover. Additionally, the MEWS Marketplace has been invaluable. It allowed us to integrate ...

Head of Revenue Distribution and Systems

3 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

Front Office and Reservations Manager

3 months ago

Verified

... Being a MEWS operator in Malta, I would really like to see the implementation of MEWS POS in Malta as this would give us a comprehensive and central overview of our hotel operation. From what I ...

Managing Director

3 months ago

Verified

... LyLo perfects guest experiences and drives innovation with Mews ...

Hotelier

3 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self-onboarding process. The quality of the self-onboarding and the MEWS Academy for learning the systems alone were impressive! Things that we were missing before (self check-in and self check-out, payment automation and more) were included as standard. No paid add-ons etc. Also great (and a significant cost saving for us): the integrated connection to booking.com ...

Product evolution and deployment manager

3 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. Brilliant ...

Group Revenue Manager

3 months ago

Verified

... The system is easy to use, flows well, easy accessible online. Has ongoing updates to improve the service, improved customer service. Easy trainable, great system for front office and can interacts ...

Revenue Manager

3 months ago

Verified

... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield ...

Founder and CEO of VESTA Hospitality

3 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top of the line third ...

Hotel revenue & Operations manager

3 months ago

Verified

... Mews PMS system is a great operating system allowing online training to be completed to This property management system is intuitive and ever-evolving, with excellent integrations that enhance the ...

Director of Digital Transformation

3 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

FD

3 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for ...

Eigenaar

2 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the bill in the PMS ...

Revenue & Reservation Manager

2 months ago

Verified

... Best PMS ...

GM

2 months ago

Verified

... With the online check-in function I don't have to waste time at check-in anymore. And the guest's details are also shown in the POS, Allergies and such. Great! ...

Hotel Operations Manager

2 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...

MD

2 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

Director of Commercial Strategy

2 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

Sales Director

2 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...

Head of Lettings

2 months ago

Verified

... Probably Mews can explore more options for multi-properties. Reporting can be more streamlined and efficient if it have options for multiple properties. For example we managed quite a few properties, ...

Manager

1 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

CEO

2 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information ...

Sales Director

10 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

Project Manager

10 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high ...

Night House Host

13 months ago

Verified

... learning is quick ...

Projects

1 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

Deputy Area Manager Northern Region

6 months ago

Verified

... Great team help ...

Portfolio Systems Application Manager

5 months ago

Verified

... I used to have a whole list of improvements for PMS systems but MEWS has worked the list in an amazing pace. ...

CFO

14 months ago

Verified

... Excellent Property Management System with powerful integrations and complete financial management ...

Owner / Managing Director

14 months ago

Verified

... Opus XVI uses modern Mews tech to boost its historical legacy and unique stays ...

revenue manager

14 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

Chef de reception

14 months ago

Verified

... Billing could be improved as it is complicated when you have multiple guests on the same reservation it opens 1 bill per guest while they are in the same room and I think a Pop up Alert on the bill ...

Head of Innovation

13 months ago

Verified

... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and ...

Geschaftsfuhrer

13 months ago

Verified

... Perfect system for innovative companies ...

Head of guest services

13 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a highlight of our experience with Mews. Nonetheless, the updates of the system and constant improvements is something we find very convenient and means the developer ...

Guest Relations Manager

13 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

Front Office Manager

13 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

Sr Technology Manager

13 months ago

Verified

... A dynamic and lightweight cloud PMS ...

E-Commerce & Revenue Manager, Cresta Palace

14 months ago

Verified

... Cresta Palace embraces connectivity for full-service stays ...

Front Desk Manager

13 months ago

Verified

... Innovative PMS in constant evolution to adapt to the needs of hoteliers and clients. Easy to handle, intuitive, adapted to new technologies, with integration with many other hotel solutions. ...

Hotel Manager

12 months ago

Verified

... A nightmare! ...

Systems Manager

8 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize ...

Head of technology

8 months ago

Verified

... Mews Delivers Outstanding Performance in PMS and POS Systems. ...

CEO & Co-Owner

8 months ago

Verified

... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...

Revenue Manager

8 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

COO

7 months ago

Verified

... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...

Assistant Manager

7 months ago

Verified

... MEWS is the best ...

Receptionist and customer service trainer

7 months ago

Verified

... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...

Revenue & Distribution

7 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

Owner

6 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

Operations

6 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

Revenue Analyst

6 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

MARKETING

6 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

Managing Director

6 months ago

Verified

... Great PMS with AMAZING team behind it! ...

General Manager

6 months ago

Verified

... Top PMS on the market! A Must-Have for Modern Hospitality ...

directeur

5 months ago

Verified

... Good hotel management software. Training takes less time than our old program. ...

Hotel & Revenue Manager

5 months ago

Verified

... A simple system with many opportunities ...

Corporate Director of Revenue Management

5 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

Owner

5 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

Owner/Manager

5 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development ...

DIRECTORA GENERAL

5 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works smoothly and spectacularly. We can't imagine our hotel without Mews; it has been a real ...

Sales

5 months ago

Verified

... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...

Property Operations Manager

5 months ago

Verified

... The interface and the easy way to reach several points of the Program in order to help as fast as possible the Guests. ...

Director of Revenue

4 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

Direccion administracion

4 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

CEO

4 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

4 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...

GM - Blue Iris by Life House & Life House Nantucket

4 months ago

Verified

... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...

Ownder

4 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...

Gastgeber

4 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

General Manager

4 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest changes in billing ...

Manager

4 months ago

Verified

... MEWS – A True Lifesaver for Our Hotel ...

Revenue Manager

4 months ago

Verified

... Interesting and exciting experience ...

Hotel DIrector

4 months ago

Verified

... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...

Receptionist

4 months ago

Verified

... What I like most about Mews is the ease of automating procedures, performing integrations and, above all, its intuitive and easy-to-use interface, which makes daily management much more efficient. Not to mention the reduction ...

Reservations Manager

4 months ago

Verified

... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...

General Manager

4 months ago

Verified

... Would be great if the guest-facing touch points (e.g. trigger eDMs and booking engines) can be better customized to align with property's branding ...

Hotel Manager

4 months ago

Verified

... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...

Marketing and Revenue manager

4 months ago

Verified

... Hotel Lancaster achieves an impressive digital makeover with Mews ...

Head of Revenue Distribution and Systems

3 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

CEO

3 months ago

Verified

... Haka House opens an exciting new chapter of tech-driven hospitality with Mews ...

Front Office and Reservations Manager

3 months ago

Verified

... No Looking Back ...

General Manager

3 months ago

Verified

... Accounts Reports / Maintenance Module module / Costs of the system are higher than any other PMS / Setting up MEWS Kiosk ...

Founder

3 months ago

Verified

... Feature better invoicing features for business travellers in their checkin kiosk ...

Managing Director

3 months ago

Verified

... “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo Auckland was intentionally designed around Mews Kiosks, earning us a prestigious designer ...

Hotelier

3 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

Product evolution and deployment manager

3 months ago

Verified

... Ever growing and improving platform ...

Revenue en Sales Manager

3 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...

Revenue Manager

3 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...

Founder and CEO of VESTA Hospitality

3 months ago

Verified

... MEWS helped us Build our Brand in multiple markets ...

Hotel revenue & Operations manager

3 months ago

Verified

... Intuitive system, great for automation and optimizing the guest journey ...

Director of Digital Transformation

3 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

revenue manager

2 months ago

Verified

... A Must-Have PMS for Modern Hoteliers ...

Eigenaar

2 months ago

Verified

... Mews makes my life easier ...

General Manager

2 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out pretty frequently and are very often helpful and never ...

Hotel Operations Manager

2 months ago

Verified

... As everything in life, there is always area of improvement and the good thing is Mews are open for improvements. ...

Co-Founder & CEO

2 months ago

Verified

... Apple Like! ...

Director of Commercial Strategy

2 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful ...

Sales Director

2 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

Owner

2 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Cote d'Or modernizes with Mews ...

Hotelmanager

2 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the system, ... Moreover, not unimportant, the fast and clear support is also a great added value. Anyone can sell ...

Service Owner

2 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really great for us with a lot of users ...

Directeur General

2 months ago

Verified

... I honestly have no negative comments to make about the system. So far I am 100% satisfied and so is my team. ...

Operations Manager

2 months ago

Verified

... No Airbnb direct integration for existing customer yet. It's available for new customer so we believed it will come to us very soon, so not a big issue. Some new initiatives have been proposed on Mews social ...

Head of Lettings

2 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

Operations Success Manager

1 months ago

Verified

... A Powerful, Adaptable, and Accessible PMS Solution for Every Property Type ...

Manager

1 months ago

Verified

... Good PMS ...

Ventas / Marqueting

1 months ago

Verified

... Some reports could have a little more information, for example to see the amount of income lost due to cancellations or to find the rate type more easily in Excel. Despite this, it offers very ...

CEO

2 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

CEO

2 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation ...

Sales Director

10 months ago

Verified

... The best PMS in the world ! ...

Project Manager

10 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

Night House Host

13 months ago

Verified

... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...

Projects

1 months ago

Verified

... Of course, as with all other systems, there are some small things that could be improved (for example the reporting in Mews). ...

Deputy Area Manager Northern Region

6 months ago

Verified

... Some group functionality and reporting functionality would be great. We look for average rates per bed type without including full dorm prices or taking into consideration out of order beds etc. ...

Portfolio Systems Application Manager

5 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

General Manager

14 months ago

Verified

... Finaly we can go mobile ...

Owner / Managing Director

14 months ago

Verified

... Opus XVI uses modern Mews tech to boost its historical legacy and unique stays ...

Co-Founder and COO

14 months ago

Verified

... Edgar Suites gets impressive results with a modern tech stack ...

CEO

14 months ago

Verified

... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...

Director of Sales and Marketing

14 months ago

Verified

... Richer guest profiles ...

revenue manager

14 months ago

Verified

... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...

Revenue Manager

14 months ago

Verified

... Handy and functional PMS for hotel operation. ...

General Manager

13 months ago

Verified

... I don't really know what could/should be improved but having more properties using Mews will make recruitment easier and give more opportunities to our staff ...

Head of Innovation

13 months ago

Verified

... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and ...

Hotel Assistant Manager

13 months ago

Verified

... Simple and easy to use, but limited. ...

Guest Relations Manager

13 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

Front Office Manager

13 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

Sr Technology Manager

13 months ago

Verified

... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature ...

E-Commerce & Revenue Manager, Cresta Palace

14 months ago

Verified

... CRM is missing in this PMS ...

Front Desk Manager

13 months ago

Verified

... Innovative, modern and in constant evolution ...

Hotel Manager

12 months ago

Verified

... Unfortunately, we are not happy at all with Mews . It has many bugs and no customer service. See below. ...

Owner

10 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

GM-OWNER

8 months ago

Verified

... PMS itself is really good, easy to use, very useful features, set up was not very difficult, in general and over good. ...

Systems Manager

8 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

CEO & Co-Owner

8 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

Sales Director

8 months ago

Verified

... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...

Revenue Manager

8 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

Front Desk

8 months ago

Verified

... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...

Support expert

8 months ago

Verified

... Mews is The best PMS System, So easy to work with. ...

Front Office Manager

8 months ago

Verified

... *Love the guest profiles - that you have all the guest reservations, invoices and payments in one place. *The payment link function ...

Owner

7 months ago

Verified

... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...

COO

7 months ago

Verified

... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...

Assistant Manager

7 months ago

Verified

... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...

Receptionist and customer service trainer

7 months ago

Verified

... The group bookings should be eaaier.Moreover when you are looking for a reservation, you should be able to have more options for filters. ...

Revenue & Distribution

7 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

Owner

6 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and ...

Operations

6 months ago

Verified

... The fastest, most intuitive, and connected PMS on the market. ...

Revenue Analyst

6 months ago

Verified

... -Analytics needs a level of personalization, in terms of KPI's to analyze. Also programming reports is not available yet in Analytics. ...

MARKETING

6 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

6 months ago

Verified