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GuestRevu
4.7 (442 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Abhishek, Kim, Carys + 37 more experts recommend GuestRevu
Read Recommendations
GuestRevu
Ranked 3 (out of 62) in Reputation Management
2026 Finalist
HotelTechAwards
Hoteliers voted GuestRevu as the #3 Reputation Management provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldQuickly and easily gather feedback from your guests and actively manage your online reputation
95% recommended by 575 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 572 others
Bell - AI powered product analyst
I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
GuestRevu is a robust reputation management tool for the hotel industry, praised for its ability to consolidate guest feedback and automate insightful reporting processes, thus enhancing guest satisfaction and operational efficiency. Its AI-driven features assist hotels in efficiently analyzing reviews across various platforms, offering valuable insights into service improvements and simplifying response management. However, some users suggest further enhancement in sentiment analysis and integration flexibility, especially for customizable reports and cross-platform functionality.
Mint Hotels, Code Pod Hostels, Providence Hospitality & 572 others
Read their reviewsPartners say
Industry experts recommend GuestRevu for its exceptional reputation management capabilities in the hospitality sector. Its integration with major platforms and user-friendly interface simplifies the guest feedback process, delivering powerful analytics and customizable surveys that improve guest experience. The independent ownership and AI-driven features highlight its innovative approach. GuestRevu's distinguished team ensures that every interaction is tailored to enhance hotel operations effectively.
Kim, Carys, Ian and 32 others
Read their recommendationsWhat Types of Hotels GuestRevu is Popular For
Size
74 | X-Small (1-9 room)
249 | Small (10-49 room)
154 | Mid-Sized (50-99 room)
166 | Large (100-499 room)
25 | X-Large (500+ room)
Country
324 | South Africa
109 | United Kingdom
39 | United States
19 | Kenya
14 | Zimbabwe
12 | Botswana
9 | Canada
9 | Tanzania
9 | Zambia
6 | Thailand
5 | Uganda
5 | Switzerland
5 | Ireland
5 | Namibia
4 | Maldives
4 | France
4 | Indonesia
4 | Australia
3 | Cambodia
3 | Greece
3 | Malawi
3 | Mexico
3 | Cyprus
3 | India
3 | Sri Lanka
3 | Malta
3 | Turkey
3 | Mozambique
3 | Romania
2 | Spain
2 | Netherlands
2 | Italy
2 | Poland
2 | Seychelles
2 | Belgium
2 | Germany
1 | China
1 | Korea, South
1 | Serbia
1 | Swaziland
1 | Qatar
1 | Singapore
1 | Saint Vincent and the Grenadines
1 | Denmark
1 | Israel
1 | New Zealand
1 | Nigeria
1 | Sierra Leone
1 | Iceland
1 | Antigua and Barbuda
1 | Virgin Islands, U.S.
1 | Argentina
1 | Ghana
1 | Japan
1 | Congo (Brazzaville)
1 | Bangladesh
Type
322 | Luxury Hotels
301 | Boutique Hotels
252 | Bed & Breakfast & Inns
233 | Resorts
182 | Airport/Conference Hotels
139 | Branded Hotels
125 | Limited Service & Budget Hotels
104 | City Center Hotels
61 | Extended Stay & Serviced Apartments
30 | Hostels
21 | RV Parks & Campgrounds
17 | Vacation Rentals & Villas
14 | Casinos
8 | Motels
Region
410 | Africa
150 | Europe
51 | North America
28 | Asia Pacific
5 | Oceania
5 | Middle East
3 | Central America
1 | South America
Category
573 | Guest Survey Software
442 | Reputation Management
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What is GuestRevu?
Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a state-of-the-art reputation management software specifically designed for the hospitality industry. It streamlines guest feedback by integrating seamlessly with platforms like TripAdvisor and Google, enabling hoteliers to centralize and analyze reviews efficiently. The platform automates feedback analysis and offers AI-generated response suggestions, which boost operational efficiency. Its user-friendly interface and customizable surveys provide powerful insights into guest experiences, aiding in data-driven decision-making to enhance guest satisfaction and maintain a positive online presence.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestRevu Reviews Analyzed: 95
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestRevu Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by GuestRevu
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestRevu's Provided Description:
"• Try GuestRevu LITE • Free Forever • guestrevu.com/lite • Through customised & automated guest surveys, online review collection and consolidated analysis reporting, we help busy hospitality professionals understand guests' experiences from their point of view. GuestRevu is focused on making your life easier and saving you time with TripAdvisor and Google integration, instant notifications and much more. With aggregated guest, property and competitor reports, you have everything you need to make data-driven operational decisions so you can meet and exceed expectations."
FAQs
Capabilities
All your online reviews in one place
All your online reviews in one place
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Respond to reviews with ease
Respond to reviews with ease
Be an active participant in your online reputation by responding to reviews straight from your dashboard
Sentiment analysis
Sentiment analysis
Use sentiment analysis to evaluate qualitative and quantitative data to understand how your guests really feel about your property.
Track trends across multiple review sites
Track trends across multiple review sites
Track trends in specific performance areas across multiple sites over time to discern operational insights, and compare your online reputation to that of your chosen competitors.
Set targets & milestones
Set targets & milestones
Achieve your property’s goals with the help of targets to track progress and maintain standards. Put your operations to the test with milestones that make it easy to track the effects of any operational changes on guest satisfaction.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
AI-powered management responses
Reputation Management
With GuestRevu’s AI Management Response Tool, you can generate high-quality, personalised replies in seconds — ensuring your guests feel heard while freeing up your team’s valuable time.
• Unique AI-generated responses for each review
• Customise the default tone & set property-specific instructions for GuestRevu AI
• Quickly translate responses into the review’s language
• Regenerate each response up to three times
• Edit and refine AI-generated responses before posting
GuestRevu Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu is the #3 most trending product in the Reputation Management category (out of 62) and the #68 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #3 Reputation Management provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestRevu Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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GuestRevu Case Studies
How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience
Port Alfred (South Africa)
How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One
Edinburgh (United Kingdom)
How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu
Port Alfred (South Africa)
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
Hope Cove (United Kingdom)
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Victoria Falls (Zimbabwe)
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
Babergh District (United Kingdom)
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
Sandton (South Africa)
References
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
Laurence Wall
Director of Operations @
The Crazy Bear Hotel - Beaconsfield
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
Kat Kunze
Global Sales Leader @
VISIONAPARTMENTS Zurich Albertstrasse
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
Gareth Jones
Revenue Supervisor @
Hotel Portmeirion
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster."
Kevin Charity
CEO @
The Coaching Inn
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
Tarek Aboudib
General Manager @
Sandy Beach Hotel & Resort
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
Mat Matysik
Marketing Manager @
Shamwari Private Game Reserve Lodges
"GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu."
Daniel Thompson
General Manager @
Mullion Cove Hotel & Spa
Featured Customers
More Products by GuestRevu
Hotelier Rating
Looking for specific info?
6
Handy to have - although using Gmail now seems to be a problem
Managing Partner from 5 to 9 room Bed & Breakfast & Inn in Dargle (South Africa)
Verified
5 days ago
I enjoy being reminded each week of where we are receiving our guest reviews from so we that we can keep track of any reviews we have not yet responded to.
South Africa
South Africa
Managing Partner
X-Small Hotel
10
Wonderful support
Guesthouse Manager from 5 to 9 room Bed & Breakfast & Inn in Sandbaai (South Africa)
Verified
12 days ago
Thank you for the timely responses to reviews made by guests. It helps us to keep up with our responses.
South Africa
South Africa
Guesthouse Manager
X-Small Hotel
9
Interface
Learning & Development Manager from 50-74 room Boutique in Kalkudah (Sri Lanka)
Verified
6 months ago
Excited to find it. Still haven't found anything as such. Accessibility looks alright. Interface as well. May be next time.
Sri Lanka
Sri Lanka
Learning & Development Manager
Mid-Sized Hotel
9
Excellent overview of hotel performance.
Receptionist from 10 to 24 room in Manchester (United Kingdom)
Verified
7 months ago
All reviews and feedback centrally located. Detailed analysis reports. Ease of access and use for staff. Useful tracking of nearest competitors ratings. Highlights areas under performing.
United Kingdom
United Kingdom
Receptionist
Small Hotel
10
Guest survey and guest satisfaction analysis made easy
Quality Assurance Manager from 100 to 199 room Boutique in Le Morne
Verified
7 months ago
10
Easy manage
Director of Rooms from 500+ room in Hong Kong (China)
Verified
7 months ago
I like most that it's an easy-to-manage system—reviews are quick to generate, simple to understand, and operating it is straightforward and user-friendly.
China
China
Director of Rooms
X-Large Hotel
10
Good Analysis of guest feedback
Front Of House Manager from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
7 months ago
Intuitive Dashboard and robust reporting. It's also very user friendly and easy to navigate. The Net Promoter section is also great.
United Kingdom
United Kingdom
Front Of House Manager
Large Hotel
10
Limited-service hotel in the city centre that's affordable
Guest Services Manager from 500+ room Branded Hotel in Cape Town Central (South Africa)
Verified
7 months ago
Instant feedback.
Connects all our Extranets (Booking.com Expedia).
Can be used to improve service delivery.
Highlight strong and weak hotel point.
South Africa
South Africa
Guest Services Manager
X-Large Hotel
10
Great
Rooms division manager from 100 to 199 room Boutique in Maputo (Mozambique)
Verified
7 months ago
The webpage is intuitive and well-structured, making navigation effortless and tasks quick to complete.
Its clean design and responsive features create a seamless user experience that feels professional and efficient.
Mozambique
Mozambique
Rooms division manager
Large Hotel
10
GuestRevu is amazing
Manager from 50-74 room Branded Hotel in Brakpan (South Africa)
Verified
7 months ago
Easy to use and makes responding and contacting guests very easy. I cannot fault any part of the app to date.
South Africa
South Africa
Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
GuestRevu is widely recognized for its exceptional ability to act as a highly flexible and responsive partner within the hospitality market. They are particularly skilled at actively listening to their customers' needs and feedback, ensuring their product and service offerings are adaptable and tailored. This client-centric approach means they are not just a vendor, but a collaborative partner that readily adjusts to evolving business requirements.
Showing all answers to: "What does this product or service do well?"
GuestRevu is widely recognized for its exceptional ability to act as a highly flexible and responsive partner within the hospitality market. They are particularly skilled at actively listening to their customers' needs and feedback, ensuring their product and service offerings are adaptable and tailored. This client-centric approach means they are not just a vendor, but a collaborative partner that readily adjusts to evolving business requirements.
GuestRevu makes collecting and understanding guest feedback incredibly easy. Their platform is clear, and user friendly and gives hotels reliable insights and strong reporting tools to make actionable decisions on data. Really a must for any hotelier looking to improve their reputation.
This software helps hoteliers by giving them an edge when it comes to understanding their guests. It helps you manage expectations, handle complaints and highlight the compliments. It’s great for identifying both problem areas and non problem areas, making it much easier to manage your property. It really becomes your own dedicated guest relations manager.
Automates processes and speeds up work flow, this saves man hours and makes the operation more efficient. It also makes our reputation management look and feel professional with the use of AI in its responses
GuestRevu just makes guest feedback easy. The hotels I work with consistently say the same thing: it saves them a huge amount of time and finally gives them a clear picture of what guests actually think. The automated emails, the way it pulls reviews in from different sites, and the simple dashboards mean teams can spot issues quickly and celebrate the wins. It’s one of those tools that people actually use day-to-day rather than something that just sits there.
Question:
What differentiates this product or service from the competition?
Answer:
GuestRevu stands out due to its proactive engagement with the market, constantly evolving its offerings based on real-world needs. Crucially, they maintain a technical edge by being at the forefront of integrations with other systems, ensuring seamless, cutting-edge connectivity and data flow, which is often a point of friction with competitors.
Showing all answers to: "What differentiates this product or service from the competition?"
GuestRevu stands out due to its proactive engagement with the market, constantly evolving its offerings based on real-world needs. Crucially, they maintain a technical edge by being at the forefront of integrations with other systems, ensuring seamless, cutting-edge connectivity and data flow, which is often a point of friction with competitors.
The AI module to generate responses to reviews is a massive time saver for hoteliers. GuestRevu have a unique system to build in milestones such as changing menus, building work, new mattresses so hotels can measure and report against feedback at that time and how reviews change.
The team at GuestRevu, they make the difference here, the software is fantastic, but this team with Amy and Chris in the forefront are just the nicest, most professional and willing people to work with.
Easy to navigate, easy to set up and easy to use. We cam have multiple people using / checking this, so that it's not left to one person, and the process involved is automated, which means that this is a process that never falls short.
the biggest difference is how straightforward it is. A lot of feedback tools can feel overly complicated or heavy, but GuestRevu is quick to understand and easy for everyone on the team to navigate. And their support is brilliant —every hotel I’ve recommended it to has had the same experience of fast, friendly help whenever they need it. It just feels like a product built with hoteliers in mind.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Focus rigorously on calculating the projected Return on Investment (ROI) over one to three years —not just for the first few months, and insist on speaking with at least two comparable hotel references to validate their claims of flexibility and integration strength. Treat this assessment with the same critical due diligence you would apply to any major, long-term hotel technology investment.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Focus rigorously on calculating the projected Return on Investment (ROI) over one to three years —not just for the first few months, and insist on speaking with at least two comparable hotel references to validate their claims of flexibility and integration strength. Treat this assessment with the same critical due diligence you would apply to any major, long-term hotel technology investment.
Go for it! I always recommend GuestRevu to our customers because I’ve seen the transformative results for hotels and their reputation scores. The deep integration we have with GuestRevu enables effective targeting in their guest marketing. The customer service is fast and friendly and the development is always cutting edge and based on hoteliers feedback.
Don't wait to use it, you business will benefit from week one, it is a tool you need, not a nice to have, the GuestRevu team will guide you through the onboarding and train you to maximise GuestRevu. exceeding guest expectations will become your norm and bring about great ROI
Don't underestimate it's use, it can save you time, and give your reviews a professional look. Use it to its upmost, utilising all aspects of the platform, the results will come back 10fold if it is used proactively.
Don’t overthink it...get it set up and start using it straight away. The value comes really quickly once the feedback starts comes in.
Have a clear idea in mind on what you want to achieve (like with all tech) and ask the team how you can acheive that.
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Are you a consultant or vendor that recommends GuestRevu?
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News
GuestRevu
3 weeks ago
GuestRevu selected as preferred guest intelligence provider for The Leading Hotels of the World
GuestRevu
1 month ago
Entries Open for the 2026 GuestRevu GREAT Awards
GuestRevu
6 months ago
New Study Reveals What Really Drives Guest Survey Response Rates in Hotels
GuestRevu
6 months ago
How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience
GuestRevu
6 months ago
How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One
GuestRevu
6 months ago
SEO Expert Demystifies Getting Your Hotel Found on Google
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7 months ago
How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu
GuestRevu
8 months ago
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
GuestRevu
9 months ago
Guestrevu AI Analytics Show Hoteliers the Reasons Behind the Ratings
GuestRevu
10 months ago
GuestRevu and HiJiffy Announce Integration to Gather Guest Feedback via WhatsApp
GuestRevu
1 year ago
African Winners of the GuestRevu GREAT Awards 2024 Announced
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1 year ago
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
GuestRevu
1 year ago
Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
1 year ago
Shortlisted Hotels for the 2024 GREAT Awards Announced
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2 years ago
Entries open for the 2024 GuestRevu GREAT Awards
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2 years ago
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
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2 years ago
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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