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GuestRevu

Ranked 1st in Reputation / Review Management

Headquartered in (United Kingdom)

94 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
94 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The 2019 Hotelier's Guide to Reputation Management Software
Free download

Overview

92% recommend
Customer Service
4.7
Ease of Use
4.6
ROI
4.5
Implementation
4.6

other products & services

Recent hoteltechawards

What customers love about GuestRevu

Operations Director in Durban (South Africa)

Its a great and easy way to manage your guest satisfaction. Easy to use and understand, quick integration and very helpful staff.

General Manager from Other in Grahamstown (South Africa)

Software is very easy to implement and use. Provides invaluable feedback from guests on a continuous basis.

General Manager from Boutique hotel in Draycott (United Kingdom)

It is simple enough to use and implement. It adds to your time where often technology if too complicated can steal your time.

General Manager from Boutique hotel in Johannesburg (South Africa)

Good friendly service, always willing to help. Issues get resolved within minutes. Survey questions can be altered according to your needs.

General Manager from Other in (United Kingdom)

It provides us with invaluable information quickly and our own customers take the time to use it after each stay

Reservations Manager from Other in Palo Alto (United States)

The software has taken a job that involved several people and made it a seamless process with a hands off approach. We are now able to see reviews instantly and everyone in the company see them too and making problem resolution immediate

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Marketing Assistant in Stellenbosch (South Africa)

Fast feedback Links with TripAdvisor Super convenient Super easy to use

PR and Marketing Manager from Other in Johannesburg (South Africa)

Easy and simple to navigate, and if you struggle with anything just ask the support team - they respond quickly and sort any issues out within 24hours (or less). Love that it is linked to TripAdvisor, allowing our guests to rate us on TripAdvisor nice and easy. Good tracking tools and reports as well!! By far the best guest review system I have worked with!

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Managing Partner from Other in Cape Town (South Africa)

It's quick, easy to use, customer friendly and allows guests to say what they think in as many or as few words as they want. It gives a great platform to measure consistency of performance and trends. The reporting is also very strong - easy to understand, customizable and powerful. It also allows one to set one's own parameters.

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Proprietor from Vacation Rental in Cape Town (South Africa)

I can gauge service of staff, even my own performance. I can liaise directly and immediately with guest to get more detail and give them feedback to ensure a positive goodwill. I can often prevent negative reviews on TripAdvisor. I can analyse who my market is.

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Property Manager from Boutique hotel in Windhoek (Namibia)

My monthly summarized reports as well as the fact that we can get in contact with the client directly by mail

General Manager from Other in Johannesburg (South Africa)

Quite easy to use and understand, uncomplicated. Great weekly and monthly feedback and reports. Very useful tool for our operations team.

Operations Director from Boutique hotel in (United Kingdom)

We are able to collect guest data quickly and efficiently. Having direct links to Trip Advisor also has huge benefits of increasing guest reviews. Couple tips to maximize your hotel's usage: - Create structured questions to get the exact information you are seeking - Remember to upload guests' emails regularly and respond personally to criticism and problems

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Guest Services Agent from Budget Property

break down of the guest experience areas comp set online helpdesk showing collection of reviews from all booking channels

Front of House Manager from Other

I really like the OOPS reports come direct to my email.

Manager from Bed & Breakfast

The software allows for so many different reports to be shown which is very helpful. I also enjoy that we can post our reviews on social media via GuestRevu.

General Manager from Other

Summarises everything so its convenient. Interesting reports. User Friendly. Everything on one platform which makes feedback easier to manage.

Manager from Bed & Breakfast

It enables us to get feedback from our guests upon check out and improve on where needs be to ensure that out guests receive the best service possible. The reports generated are very helpful as well.

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Managing Director from Other

Easy to read you can check with competition and get a correct idea about the efficiency o your businesd

GM Marketing from Resort

We've been using GuestRevu for the past 4 years now. It has become an integral part of our guest feedback, relationship management and product development processes. The feedback we get from the software is discussed weekly in the resort management committees and from there specific issues are handed over to the various teams within each resort to monitor, action and provide feedback on. The integration with TripAdvisor is invaluable and we look forward to the coming updates.

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General Manager from Boutique hotel

We appreciate that we can handle all the reviews in only one space. Very user friendly and wonderful reports.

General Manager from Extended Stay

All my reviews on one email Timely monthly reports Comparison with competitive set review email sent to each guest after check out

Marketer from Resort

We do not only use this platform to create online reviews but most importantly, we use it to understand our customer experience (positive and negative in nature) in order to streamline operations, creating new and innovative ideas to stimulate our business growth and sustainability!

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Food and Beverage Manager from Branded

Easy to use, great HUD, pretty easy to navigate around the platform (once trained and know how to use it.) Very smart system. Pooling together all reviews from all platforms is great and very convenient.

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Manager from Other

I like the software because it gives an immediate overview if the client's feelings and comments. It also gives a possibility of a quick response to clients' needs.

Owner from Boutique hotel

It is provides a very useful summary of all aspects of a guest's visit and their opinions which can be analysed to develop improvements in our service. It helps us to gain more TripAdvisor reviews (which are generally all very positive). If people have had a chance to air their (sometimes small) gripes directly they perhaps feel less inclined to complain in public.

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Customer Service Manager from Other

- real feedback from the guests, which helps us improve our services - ability to see how the locations do in comparison to each other

Front Desk Agent

We get feedback from our guests,hear what they are saying about us and also we know where to improve to remain the preferred place to stay.

General Manager

User friendly and helps us to keep on top of our game. The fact that all online reviews are collected and collated in one place ensures that we are one step ahead of our competitors.

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General Manager from Resort

Easy to use & very effective. As a hotelier you get to know what your guests think about the services provided in your property. Feedback received greatly helps in improving the problem areas.

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Chief Operating Officer from Other

Reputation Management control and full overview: Overall control as a group that is about to launch into a New Hotel Brand.

Interim Hotel Manager from Other

The email notifications are of great help as it means that we can take actions straight away on any issues raised by our guests

Interim Hotel Manager from Other

The email notifications are of great help as it means that we can take actions straight away on any issues raised by our guests

General Manager from Boutique hotel

One benefits most through the opportunity of improving your service based on your guests feedback.

Hospitality Manager

We do enjoy the auto response - think the review is too long though

Group General Manager

We getting feedback and we really trying to better our service on whatever the guests complaint about All that is registered on here can see the problems and action

owner from Other

Feed back forms from actual guest are useful but I cannot begin to understand reports

Project Manager from Boutique hotel

- opinions on breakfast & restaurant, rooms, staff etc - staff we can reward - elements of design and functionality we need to keep or improve

Manager from Boutique hotel

Reliable system. Great dashboard and utilities. It was very easy to setup and the team was very helpful during the on-boarding process. We are now able to respond immediately and more efficiently to our guest feedback.

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General Manager

Fast and efficient service The product offers and track in depth feedback of you business

General Manager from Boutique hotel

the fact that we have a tool where we can gather useful information all together.

Head of Digital Media from Branded

The most useful aspect of GuestRevu is that it gives us direct and and actionable feedback that can be used to improve our business.

General Manager from Resort

Very professional and responsive company not just during setup but throughout the last six months since we have been actively using it. Software is easy to use and intuitive.

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General Manager from Boutique hotel

Sheer volume of prompt feedback from guests where we can interact with them by reply, Very easy system for guests to use and dashboard is very clear so you can quickly pinpoint what areas need most attention. love the competitor analysis!

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Reservations Manager from Boutique hotel

Gives a broad calculation of guest overall stay Nice breakdown of sub categories Consolidates OTA reviews Gives a guests to add comments, to assist the property to identify good & bad

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Owner from Bed & Breakfast

The Guestrevu platform intercepts a guests review in order to obtain relevant negative information about problems they may have experienced. Positive experiences in the guest review is then published on the web. It really helps me as a service provider to concentrate on areas that need more attention without losing ratings.

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Operations Manager from Other

1.To assist in Identifying guest problems to enhance the next guests experience 2.What are guest are expecting when staying. 3.Customer support is excellent, always keeps you updated and never keeps you waiting. 4. In this day and age TripAdvisor is key, with guest review it assists in our rating and what guests have to say about our hotel.

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General Manager from Boutique hotel

Tracking guest comments and inputs into the business as this teaches up to listen and apply thought to any issues raised and better compliment the team when guests highlight people of departments

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General Manager from Other

Easy to review, perfect tool to gain the information required and easy to use.

Regional Operations Manager from Other

Detail information analysis as well as the information on the dashboard look

Deputy Manager from Bed & Breakfast

From the reviews, we know what need to be improved, sometimes guest provide us suggestion or new ideas which we do take seriously, sometimes they suggest us which we cannot (for e.g. English Breakfast), the infrasture doesn't allow us to install equipment for English Breakfast. so it's positive that guest rates us and we know where improvement need to be done so guest enjoy their stay and be our regular guest

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General Manager from Boutique hotel

I like the fact that GuestRevu, is more personal platform rather than a all the other review search engines, and that we are more in control of our desired questions that are more relevant to ur property.

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Assistant Revenue Manager from Branded

- easily accessible support team - stability of website - no glitches, bugs or errors - in-depth analysis of guest feedback

Owner from Boutique hotel

The system highlights problem areas and we are able to react much faster to sort theses areas out. Our guests felt heard without having to turn to public/social media. Our negative public reviews seem to now be much less. (If any)

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Rooms Division Manager from Bed & Breakfast

1. Great response rate from the support team. 2. Easy to work with- reports are clear and easy to understand. 3. Up to date guests feedback

Director from Bed & Breakfast

Collecting reviews in a professional way. Amalgamation of reviews to look for themes in responses.

Front Of House Manager from Boutique hotel

visual layout very welcoming and easy to read access to reviews and scores useful information of social media

General Manager from Resort

Quick response times to queries . The products they offer are excellent , and have become an invaluable management tools in the Hotels I have managed

Business Development Manager from Boutique hotel

We have been very impressed with GuestRevu for both guest satisfaction survey and online reputation management. The integration with TripAdvisor is key for us and the fact that it allows us to track that all reviews have been responded to as well as managing actions that result from the collection of the scores.

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Owner from Bed & Breakfast

It was a great benefit working with GuestRevu, to gather real guest feedback for The Bohos Boutique Hotel awards 2018...

Executive Assistant Manager from Resort

I like that i get up to date information as soon as the guest sends it. I appreciate that the guest can give as much written feedback as they would like and are not restricted by one or two lines.

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General Manager from Boutique hotel

The simplicity of the report and the way it set up, is so easy to use. You have all your reviews in one place and you can tailor make your responses to reflect your business (this review was updated by the user).

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General Manager from Boutique hotel

Have found this system invaluable to get guest feedback - both positive and negative - without having to first read about it on Tripadvisor.

General Manager from City Center Hotel

GuestRevu helps us as a business improve the number of reviews going to TripAdvisor, which in turn has increased our ranking, our customer feedback response has improved with better understanding of what our customers are experiencing at the hotel. GuestRevu are very supportive and if you need to refocus on an area they are there to help and support.

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Owner from Other

It is easy and efficient hits the main points. Well some times guests are not willing to give their feed back and we miss it. We try to find how to make it done. Not easy.

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Sales & Revenue Manager from Hostel

- Better understanding of the the guest needs. - Areas that needs improvement in the business

General Manager from Branded

Breadth of information consolidated and the visual language it is communicated in.

Assistant Manager from City Center Hotel

Simple and easy. TripAdvisor integration has vastly boosted our TripAdvisor stats.

General Manager from Boutique hotel

-easy to reach out to guests for feedback -good conversion to positive trip adviser reviews -negative feedback used to review areas of the business/staff and make improvements

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Admin Manager from Branded

Local and always bringing improvements to the ease of the software. Program is reliable and gives great reports.

General Manager from City Center Hotel

The main benefit of GuestRevu that we like is the relationship that it allows you to build with guests before and after they stay to ensure high customer satisfaction and, in turn, better reputation management,

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Head Receptionist from City Center Hotel

Very easy to use in order to compare ourselves with our competitors and see exactly where we can improve or what our strengths are.

CEO from Resort

gives us feedback on performance identifies problems early gives important feedback on which staff are giving good service to guests

Reservations/Accounts Manageress from Bed & Breakfast

The Guest Revu team is a professional team who listen to all our requirements and make changes when necessary.

General Manager from Branded

Improving customer service by reading the guest feedback Measuring against competitors Hot alerts NPS

GROUP PR & International Sales Manager from Villas

- Excellent support online and telephonic - Dynamic system - continuous development, progress and changes to make systems focus on what we as supplier needs - One portal to access all comments and statistics for all properties in our Hotel Group - Cost - system upgrades and new developments are implemented WITHOUT increasing monthly costs (BONUS)

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Revenue Manager from Boutique hotel

GuestRevu has made our everyday customer feedback process so much more streamlined, easier to manage and gives us everything we need in a one place. The systems saves a lot of time for us and it also helps us to identify easily areas where we need to improve.

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General Manager from Budget Property

Guestrevu gives us a great data about our customer's satisfaction, which enables us to analyse what our guests would like from us. Very happy with the service.

Duty Manager from City Center Hotel

We are solving any problems the guests have encountered before they have the opportunity to voice their experience on TripAdvisor. The biggest benefit we receive when using GuestRevu is that is it giving our guests a quick, easily accessible form of communication.

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Manager from Other

Great way of getting feedback from the guests Very easy to use Very clear Getting much more feedback than relying on other sources

CEO from Branded

"Easy to understand" dashboards. The hot alerts are an excellent way of high-lighting issues which we are then able to deal with quickly to remedy. The link to Trip Advisor works really well for us.

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General Manager from Boutique hotel

This product enabled me to accelerate my goal of increasing our rating on Tripadvisor. We wanted to go from 4 bubbles to 4.5 and this has now been accomplished.

General Manager from Branded

Incredibly intuitive and simple to use system. Required very little initial set up, which saved us a lot of time. Staff training is very straightforward, never had to worry about manuals, SOPs or creating any additional material for team members. System as a whole has incredible capacity to crunch and present data in simple but powerful way. At the same time, GuestRevu allows us to take deep-dive into important aspects of our business. In real time.

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General Manager from City Center Hotel

Complete Product in one place. Ease of access with the new product developments that we have seen in 2018. The interlinking of all platforms and reviews in one place is amazing.

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General Manager from Branded

Thorough and effective. Love the scoreboards which it generates to show how we compare to other properties.

Manager from Boutique hotel

Very easy setup, excellent on-boarding team and assistance throughout the process. Guest engagement with the survey has been much better than expected and very useful in terms of feedback and insight.

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Group Commercial Director from Boutique hotel

Getting direct feedback from our guests through the GuestRevu platform has really improved not only the way we deliver services to them, but also our direct interactions with our very high level of repeat guests. It has also increased the volume of TripAdvisor reviews with the easy conversion from questionnaire to review at the end of the process.

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reference customers

GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind. Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu. Daniel Thompson General Manager at the Mullion Cove
I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster. Kevin Charity CEO at the Coaching Inn Group
I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes. Tarek Aboudib General Manager at the Sandy Beach Hotel & Resort
Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day. Mat Matysik Marketing Manager at the Shamwari Game Reserve

Screenshots & video

92%usability