Ok so there are a ton of articles out there about ChatGPT and hotels. They tout how revolutionary it is and well...blah blah blah. You probably want to know how you can leverage GPT-4 at your hotel right now not in 10-years. We'll leave out the vague future casting in this article and have curated the most interesting applications of GPT-4 in hospitality that are live right now for you to test at your hotel.
Hotels that do not explore new technologies like AI and ChatGPT risk falling behind competitors who are using these technologies to improve guest experiences and operational efficiency. With the increasing demand for personalized experiences, hotels that do not adopt AI and chatbot technology risk losing potential guests who are seeking customized and efficient communication. Additionally, hotels that do not utilize these technologies risk having inefficient and time-consuming guest interactions that can lead to negative reviews and damage their reputation. The adoption of AI and ChatGPT technologies can help hotels stay competitive and improve their operational efficiency, which can lead to increased revenue and guest satisfaction.
Hotels are beginning to embrace artificial intelligence and generative AI to improve guest experiences and operations. In particular, hotel tech firms are leveraging OpenAI's ChatGPT technology to automate handling guest requests and questions. Duve plans to launch DuveAI, a solution that automates guest interactions with hotel staff using ChatGPT-4 capabilities, while HiJiffy's Aplysia OS uses generative AI to automate responses to frequently asked questions across multiple platforms. The Hotels Network has launched AI Assistant to personalize website messages, and BOOK ME BOB has integrated with Microsoft's ChatGPT technology to offer personalized and efficient guest experiences. Finally, Easyway's integration of GPT-4 architecture into its system has resulted in the launch of Easyway Genie, an AI assistant that helps hotel receptionists communicate more effectively with guests.
DuveAI
Duve, a guest experience platform, plans to release an AI-powered solution called DuveAI in Q2 of 2023. The solution will provide five main components: sentiment analysis and prioritization, auto-generated guest content, smart auto-replies, suggested tailored responses, and message summarization. DuveAI will enable hoteliers and hosts to interact with guests in a personalized and automated way by leveraging OpenAI’s ChatGPT-4 capabilities. David Mezuman, CEO at Duve, believes that DuveAI will transform the way hotel staff operate and improve guest experience. Interested hoteliers and hosts can join the waitlist for the beta of DuveAI.
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SUMMARY STATS
HT Score
99
Reviews
602
Experts
76
Integrations
42
Popularity
#16
The Scoop
The most advanced guest communication software with direct, automated, and broadcast messaging via WhatsApp, SMS, Chat, or email.
96% recommended by 537 hotels
AFI Hotels, Astotel, Fattal Hotels & 534 others
Join 50,000+ executives from world’s leading hotel brands and get the latest insights delivered to your inbox once a month
Easyway Genie
Easyway, the Guest Relationship Platform for hotels, has integrated the GPT-4 architecture into its system to enhance guest communications and create a consistent personalized experience. This integration, which combines Easyway's existing AI models with GPT-4's AI capabilities, has resulted in the launch of the first feature called Easyway Genie. The game-changing AI assistant helps hotel receptionists communicate more effectively with guests, respond faster, and offer personalized suggestions based on the context of the conversation. The beta program for Easyway Genie is now open to select hotel receptionists to help shape the feature's development and future.
The Hotels Network AI Assistant
The Hotels Network (THN) has launched AI Assistant, a new solution that enables hotel marketers to create personalized and engaging website messages easily and quickly. The AI-powered tool generates multiple options based on the desired tone and goal of the communication, allowing hoteliers to choose the best one. AI Assistant also detects the language of the user, ensuring effective communication. The innovation was born from THN's Hackathon, where cross-functional teams used generative AI to develop new solutions within the company's existing systems. THN founder, Juanjo Rodriguez, believes AI Assistant is just the beginning of leveraging generative AI to bring new solutions quickly to market.
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SUMMARY STATS
HT Score
100
Reviews
310
Experts
30
Integrations
63
Popularity
#20
The Scoop
Growth for your Hotel's Direct Channel.
95% recommended by 318 hotels
One & Only, Minor Hotels, Frasers Hospitality & 315 others
HiJiffy AplysiaOS
HiJiffy is launching version 2.0 of its proprietary guest communications operating system, Aplysia OS, which uses generative AI to automate the handling of guests' questions and requests. The solution will work on the hotel's website, messaging apps, and social media channels, covering the entire customer journey. Hotels can set up answers to frequently asked questions and import data from external sources to automate most common guest queries. Conversations will become more efficient and natural, and the AI can understand complex queries and incomplete sentences. HiJiffy aims to relieve hotel staff of low-value and repetitive tasks, achieving unparalleled automation levels. The Beta version will soon be available for current HiJiffy clients, and interested non-clients can join a waitlist.
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SUMMARY STATS
HT Score
93
Reviews
203
Experts
42
Integrations
43
Popularity
#9
The Scoop
More than a Hotel Chatbot
90% recommended by 194 hotels
Accor, Leonardo Hotels, Pestana & 191 others
BOOK ME BOB
BOOK ME BOB, an AI chatbot for the hospitality industry, has integrated with Microsoft's ChatGPT technology to create a more natural and seamless conversation flow. The integration utilizes over 500,000 industry-specific phrases developed in consultation with operators to provide a personalized and efficient guest experience. BOOK ME BOB's co-founders have committed to empowering operators in the hospitality industry by providing customizable and affordable software solutions. The company has experienced significant growth, with a 400% increase in 2022, and anticipates at least 250% growth for the first half of 2023. BOOK ME BOB has also benefited from Microsoft's mentorship and inclusion in its Highway to 100 Unicorns and Project Amplify Programs.
SUMMARY STATS
HT Score
83
Reviews
81
Experts
19
Integrations
14
Popularity
#4
The Scoop
The premier AI chatbot trained by hoteliers for hoteliers
94% recommended by 58 hotels
Hotels that are interested in experimenting with chatgpt in their businesses can take several steps to get started. First, they can test the platform themselves by exploring public demos and experimenting with open-source tools like Hugging Face. This will help them get a feel for how the technology works and what it can do for their business.
Hotels can explore and experiment with other AI tools built on GPT-4, such as DuveAI, HiJiffy, and Easyway Genie. These tools are specifically designed for the hospitality industry and can help hotels automate tasks, improve guest experiences, and save time and money.
Hotels can speak with their technology vendors who have the most knowledge around the latest technologies to find out how they're leveraging this cutting-edge tech. By staying in touch with their vendors, hotels can ensure they are aware of the latest trends and developments in the industry and can make informed decisions about how to incorporate chatgpt into their business operations.