Book Me Bob - AI Chatbot

4.7 (80 REVIEWS)

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HT Score 
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Portia, Winnie, James + 15 more experts recommend Book Me Bob

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Book Me Bob - AI Chatbot

4.7 (80 REVIEWS)

Ranked 5 (out of 27) in Hotel Chatbots

Introducing Bob, the premier AI digital assistant trained by hoteliers for hoteliers

Ratings Summary

4.7
Excellent
80 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Certified Support

Book Me Bob has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Ht score logo
81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more
About Book Me Bob - AI Chatbot
Founded in 2019 | Headquarters in Havelock North (New Zealand) | 12 employees
Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.

Capabilities

Book Me Bob doesn’t have any benefits or use cases available

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee
Less than $1000/month

1

Success Stories

5

References

6

Featured Customers

Popularity by Segment

Size

28 | Large (75-199 room)

24 | Medium (25-74 room)

17 | X-Large (200+ room)

9 | Small (10-24 room)

2 | X-Small (1-9 room)

Type

23 | Branded Hotels

21 | Resorts

17 | Luxury Hotels

14 | City Center Hotels

10 | RV Parks & Campgrounds

8 | Boutiques

6 | Airport/Conference Hotels

5 | Bed & Breakfast & Inns

5 | Extended Stay & Serviced Apartments

5 | Motels

4 | Hostels

3 | Vacation Rentals & Villas

1 | Limited Service & Budget Hotels

Region

51 | Oceania

19 | Asia Pacific

5 | North America

5 | Europe

Category

80 | Hotel Chatbots

1 | Upselling Software

More Products by Book Me Bob

Book Me Bob - AI Chatbot Hotel Chatbots

Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.

4.7 (80 REVIEWS)

Aiva Distribution Voucher System Upselling Software

Aiva is an automated, direct sell voucher system allowing you to offer fully branded vouchers on your website. Offer, timeframe, quantity and fine print. You are in total control, able to create, edit and remove all deals in real-time. Payment is automatic through Stripe. Once signed up you then have the option of tapping into her real power by sharing your awesome offers with other savvy tourism businesses. You can choose who, what and the commission rate. She&rsquo;ll be your own digital concierge!</p>

5.0 (1 REVIEWS)

Booking Assistant Direct Booking Tools

Engage prospective guests across multiple communication channels. By answering all the questions instantly, Book Me Bob enables customers to book with confidence, maximising bookings conversions, improving operational efficiency and reduce customer service costs in record time-to-value.

ADD-ON

Pre-Arrival Upselling Software

Welcome every guest and capture every add-on. Reach out to prospective and confirmed guests using gentle but effective nudges. Send high-quality messaging campaigns to offer guests add-on's and the pre Check-In information. Suggest the most suited rooms, personalized for every search. Promote upsells through proactive WhatsApp messages. Proactively offer guests add-on's and the pre check-in information.

ADD-ON

In-Stay Hotel Guest Apps

Showcase your services with a QR code in rooms or through guest apps. Deliver a 5-star guest service, while reducing the load on staff.

ADD-ON

Group Arrivals Guest Messaging Software

Prepare & welcome every group with personalized communication. Bring the common features and policies about your property and the group specific information in an easy to understand guide.

ADD-ON

Sell Vouchers in your Chatbot Hotel Chatbots

aiva is an automated, direct-sell voucher system allowing you to offer fully branded vouchers on your website or Chatbot Offer, timeframe, quantity and fine print. You are in total control, able to create, edit and remove all deals in real-time. Payment is automatic through Stripe.

ADD-ON

Book Me Bob - AI Chatbot

Hotel Chatbots by Book Me Bob

4.7 (80 REVIEWS)

Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.

Capabilities

Book Me Bob doesn’t have any benefits or use cases available

4.7
Excellent
80 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

80

Reviews

18

Expert Recommendations

Hotelier Rating

Excellent
66
Very Good
10
Average
4
Poor
0
Terrible
0

By Product

  • Hotel Chatbots
    Hotel Chatbots
  • Upselling Software
    Upselling Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
7

Practical product & responsive support team

Senior Marketing Communications Manager from 25-49 room City Center Hotel in (Hong Kong)

Verified
5 months ago
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
10

100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.

Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)

Verified
5 months ago
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
10

Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.

General Manager from 75-99 room Extended Stay & Serviced Apartment in (Hong Kong)

Verified
5 months ago
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
10

Smooth and reliable

General Manager from 50-74 room Boutique in Napier (New Zealand)

Verified
6 months ago
The display and use is easy and guests appreciate its features. It is a great feature and add on to our website.
10

Successful organizations are known by its people

Hotel Operations Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)

Verified
6 months ago
A very user-friendly service which is available when we need it and solutions provided are spot on. What else can we ask for !
10

Exceeding the expectation: A lot of guests did not expect this service before and found this is very helpful tool to have. Guests are able to skip the queue to obtain the required information. Sometimes, guests are simply looking for basic information only and this tool is helpful.

Operations Manager from 100 to 199 room Branded Hotel in Auckland (New Zealand)

Verified
6 months ago
It is user friendly, and guests are able to navigate themselves to obtain the required information fairly easily on the website itself. Esepcailly choosing other langague was very helpful for international travellers with limited English. Function of leaving the message is also helpful for both team and guests. Above is received from the ac...
10

Guest Engagement

General Manager from 50-74 room Branded Hotel in North Lakes (Australia)

Verified
6 months ago
Easy setup, Guests love live interaction. We can measure where and what guests want with bookmebob and the Team at bookmebob are a extremeley efficient and friendly
10

Simply Brill

Hotel Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)

Verified
6 months ago
Book me Bob is different from other chatbots cause they have people that have started the company from hospitality background this has meant they understand the needs of hotels are able to tailor their product to best suit the guest experience.
10

The Future of Digitialisation Touchpoints!

Vice President Operations & Development from 50-74 room Branded Hotel in Sydney (Australia)

Verified
6 months ago
Being the first point of contact for the customer experience Book me bob Chatbot is an extension of our Brand. The importance of AI in a company's business model is paramount to its success. Book me bob ease of access and set up made the process of migration simple and successful for both the guest and the hotel associates. The engagement b...
9

This is a great innovation for the hotel industry.

Executive Director from 500+ room Branded Hotel in (Hong Kong)

Verified
6 months ago
They provide us with livechat and chatbots on our website which allows us to always be there for our guests and potential guests. This helps with providing quick information to the booker which helps with converting them from a shopper to a guest.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 8

Included Modules

Booking Assistant

Direct Booking Tools
Engage prospective guests across multiple communication channels. By answering a...

Pre-Arrival

Upselling Software
Welcome every guest and capture every add-on. Reach out to prospective and conf...

In-Stay

Hotel Guest Apps
Showcase your services with a QR code in rooms or through guest apps. Deliver ...

Group Arrivals

Guest Messaging Software
Prepare & welcome every group with personalized communication. Bring the common...

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pre-Stay

4/5 features

In-Stay & Post Stay

4/5 features

Back Office

4/5 features

Artificial Intelligence

4/5 features

Other

0/8 features
Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee
Less than $1000/month

Product Screenshots

Aiva Distribution Voucher System

Upselling Software by Book Me Bob

5 (1 REVIEWS)

Aiva is an automated, direct sell voucher system allowing you to offer fully branded vouchers on your website. Offer, timeframe, quantity and fine print. You are in total control, able to create, edit and remove all deals in real-time. Payment is automatic through Stripe. Once signed up you then have the option of tapping into her real power by sharing your awesome offers with other savvy tourism businesses. You can choose who, what and the commission rate. She&rsquo;ll be your own digital concierge!</p>

Capabilities

Book Me Bob doesn’t have any benefits or use cases available

5.0
Excellent
1 reviews
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Recommended by

1

Reviews

0

Expert Recommendations

Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

By Product

  • Hotel Chatbots
    Hotel Chatbots
  • Upselling Software
    Upselling Software

Property Size

  • Large

Region

  • Asia Pacific
    Asia Pacific
10

100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.

Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)

Verified
5 months ago
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
  • 1

Included Modules

Sell Vouchers in your Chatbot

Hotel Chatbots
aiva is an automated, direct-sell voucher system allowing you to offer fully bra...

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Multi-Prop Management

4/5 features

Other

0/1 features
Commission or Revenue Share
% of ancillary upsell revenue

Product Screenshots

80

Reviews

18

Expert Recommendations

Hotelier Rating

Excellent
66
Very Good
10
Average
4
Poor
0
Terrible
0

By Product

  • Hotel Chatbots
    Hotel Chatbots
  • Upselling Software
    Upselling Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
7

Practical product & responsive support team

Senior Marketing Communications Manager from 25-49 room City Center Hotel in (Hong Kong)

Verified
5 months ago
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
10

100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.

Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)

Verified
5 months ago
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
10

Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.

General Manager from 75-99 room Extended Stay & Serviced Apartment in (Hong Kong)

Verified
5 months ago
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
10

Smooth and reliable

General Manager from 50-74 room Boutique in Napier (New Zealand)

Verified
6 months ago
The display and use is easy and guests appreciate its features. It is a great feature and add on to our website.
10

Successful organizations are known by its people

Hotel Operations Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)

Verified
6 months ago
A very user-friendly service which is available when we need it and solutions provided are spot on. What else can we ask for !
10

Exceeding the expectation: A lot of guests did not expect this service before and found this is very helpful tool to have. Guests are able to skip the queue to obtain the required information. Sometimes, guests are simply looking for basic information only and this tool is helpful.

Operations Manager from 100 to 199 room Branded Hotel in Auckland (New Zealand)

Verified
6 months ago
It is user friendly, and guests are able to navigate themselves to obtain the required information fairly easily on the website itself. Esepcailly choosing other langague was very helpful for international travellers with limited English. Function of leaving the message is also helpful for both team and guests. Above is received from the ac...
10

Guest Engagement

General Manager from 50-74 room Branded Hotel in North Lakes (Australia)

Verified
6 months ago
Easy setup, Guests love live interaction. We can measure where and what guests want with bookmebob and the Team at bookmebob are a extremeley efficient and friendly
10

Simply Brill

Hotel Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)

Verified
6 months ago
Book me Bob is different from other chatbots cause they have people that have started the company from hospitality background this has meant they understand the needs of hotels are able to tailor their product to best suit the guest experience.
10

The Future of Digitialisation Touchpoints!

Vice President Operations & Development from 50-74 room Branded Hotel in Sydney (Australia)

Verified
6 months ago
Being the first point of contact for the customer experience Book me bob Chatbot is an extension of our Brand. The importance of AI in a company's business model is paramount to its success. Book me bob ease of access and set up made the process of migration simple and successful for both the guest and the hotel associates. The engagement b...
9

This is a great innovation for the hotel industry.

Executive Director from 500+ room Branded Hotel in (Hong Kong)

Verified
6 months ago
They provide us with livechat and chatbots on our website which allows us to always be there for our guests and potential guests. This helps with providing quick information to the booker which helps with converting them from a shopper to a guest.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 8

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Response Time

3 days

Recommended

94%

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