Book Me Bob - AI Chatbot
4.7 (80 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Learn more
Portia, Winnie, James + 15 more experts recommend Book Me Bob
Read RecommendationsBook Me Bob - AI Chatbot
4.7 (80 REVIEWS)
Ranked 5 (out of 27) in Hotel Chatbots
Introducing Bob, the premier AI digital assistant trained by hoteliers for hoteliers
94% recommended by 56 hotels
Ratings Summary
4.7
Excellent
80 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
Book Me Bob has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn moreRecommended for
About Book Me Bob - AI Chatbot
Founded in 2019 | Headquarters in Havelock North (New Zealand) | 12 employees
Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.
Capabilities
Book Me Bob doesn’t have any benefits or use cases available
Features
Pricing
Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee
Less than $1000/month
References
"Having a limited team on board during the pre-opening phase Brit assisted as the first port of call for enquiries on our website, allowing visitors to gain answers instantly, no matter the time of the day. The team at Book Me Bob worked with us to ensure the bot was fully customised to the needs of our website, design, and brand."
Clinton Farley
General Manager @
The Hotel Britomart
"Book Me Bob has delivered—increasing direct conversion on the chatbot and our website. Data capture and ingestion are instrumental in our mission to create the best client journeys possible. The technology is very fast and the AI machine learning is amazing as it strengthens our digital brand experience. We are always moving—developing and tailoring this product to meet our needs. The client support is on point, always."
Robert Marusi
Chief Commercial Officer @
Turtle Bay Resort
"The demand on our people resources have been diverted to an automated assistant for the most common queries."
Andrew Lyon
Assistant General Manager @
Lady Bay Resort
"Having used Book Me Bob services, it took pressure away from our team to not worry about responding to basic inquires. Chatbot manages the basic response for us."
Ifti Hussain
Regional General Manager @
Sudima Auckland City
"Working with this vendor is very handy. All the possible questions about the hotel can be answered...so, we'll be receiving less calls about the hotel. It can lessen the workload of the Front office department and would be a big help especially whenever we are busy."
Mary April Rose Navarro
Front Office Supervisor @
Parkside Hotel & Apartments
Featured Customers
Popularity by Segment
Size
28 | Large (75-199 room)
24 | Medium (25-74 room)
17 | X-Large (200+ room)
9 | Small (10-24 room)
2 | X-Small (1-9 room)
Type
23 | Branded Hotels
21 | Resorts
17 | Luxury Hotels
14 | City Center Hotels
10 | RV Parks & Campgrounds
8 | Boutiques
6 | Airport/Conference Hotels
5 | Bed & Breakfast & Inns
5 | Extended Stay & Serviced Apartments
5 | Motels
4 | Hostels
3 | Vacation Rentals & Villas
1 | Limited Service & Budget Hotels
Region
51 | Oceania
19 | Asia Pacific
5 | North America
5 | Europe
Category
80 | Hotel Chatbots
1 | Upselling Software
More Products by Book Me Bob
Book Me Bob - AI Chatbot
Hotel Chatbots
Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.
Aiva Distribution Voucher System
Upselling Software
Aiva is an automated, direct sell voucher system allowing you to offer fully branded vouchers on your website. Offer, timeframe, quantity and fine print. You are in total control, able to create, edit and remove all deals in real-time. Payment is automatic through Stripe. Once signed up you then have the option of tapping into her real power by sharing your awesome offers with other savvy tourism businesses. You can choose who, what and the commission rate. She’ll be your own digital concierge!</p>
Booking Assistant
Direct Booking Tools
Engage prospective guests across multiple communication channels. By answering all the questions instantly, Book Me Bob enables customers to book with confidence, maximising bookings conversions, improving operational efficiency and reduce customer service costs in record time-to-value.
Pre-Arrival
Upselling Software
Welcome every guest and capture every add-on. Reach out to prospective and confirmed guests using gentle but effective nudges. Send high-quality messaging campaigns to offer guests add-on's and the pre Check-In information. Suggest the most suited rooms, personalized for every search. Promote upsells through proactive WhatsApp messages. Proactively offer guests add-on's and the pre check-in information.
In-Stay
Hotel Guest Apps
Showcase your services with a QR code in rooms or through guest apps. Deliver a 5-star guest service, while reducing the load on staff.
Group Arrivals
Guest Messaging Software
Prepare & welcome every group with personalized communication. Bring the common features and policies about your property and the group specific information in an easy to understand guide.
Sell Vouchers in your Chatbot
Hotel Chatbots
aiva is an automated, direct-sell voucher system allowing you to offer fully branded vouchers on your website or Chatbot Offer, timeframe, quantity and fine print. You are in total control, able to create, edit and remove all deals in real-time. Payment is automatic through Stripe.
Book Me Bob - AI Chatbot
Hotel Chatbots by Book Me Bob
Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.
Capabilities
Book Me Bob doesn’t have any benefits or use cases available
4.7
Excellent
80 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
80
Reviews
18
Expert Recommendations
Hotelier Rating
7
Practical product & responsive support team
Senior Marketing Communications Manager from 25-49 room City Center Hotel in (Hong Kong)
Verified
5 months ago
10
100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.
Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)
Verified
5 months ago
10
Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.
General Manager from 75-99 room Extended Stay & Serviced Apartment in (Hong Kong)
Verified
5 months ago
10
Smooth and reliable
General Manager from 50-74 room Boutique in Napier (New Zealand)
Verified
6 months ago
10
Successful organizations are known by its people
Hotel Operations Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)
Verified
6 months ago
10
Exceeding the expectation: A lot of guests did not expect this service before and found this is very helpful tool to have. Guests are able to skip the queue to obtain the required information. Sometimes, guests are simply looking for basic information only and this tool is helpful.
Operations Manager from 100 to 199 room Branded Hotel in Auckland (New Zealand)
Verified
6 months ago
10
Guest Engagement
General Manager from 50-74 room Branded Hotel in North Lakes (Australia)
Verified
6 months ago
10
Simply Brill
Hotel Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)
Verified
6 months ago
10
The Future of Digitialisation Touchpoints!
Vice President Operations & Development from 50-74 room Branded Hotel in Sydney (Australia)
Verified
6 months ago
9
This is a great innovation for the hotel industry.
Executive Director from 500+ room Branded Hotel in (Hong Kong)
Verified
6 months ago
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 8
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience For customers respective, it helps to get the answers immediately
Showing all answers to: "What does this product or service do well?"
For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience
For customers respective, it helps to get the answers immediately
I see good potential for AI applications to travel industry, there is an edge benefits for hotels specially to increase incremental revenue. A good tool to be introduced and implemented by hotels who are keen to promote themselves instead of relying on OTAs.
Great integration with backend. Phenomenal knowledge on product and understanding customer needs from what type of room they are seeking to what kind of meals the restaurants are offering. Seemless and easy chatbot configuration and setup process
Book Me Bob's AI digital assistant provides hotels with an easy way to offer enhanced customer service. The software offers smart features and delivers great ROI at a time when the hospitality industry is struggling due staff shortages.
Book Me Bob’s innovative technology allows online conversations with prospective guests allowing the front-of house staff to focus on guest care activities such as welcoming new arrivals or checking out existing bookings In addition this saves you money because it reduces your labor costs!
As this product was built by hoteliers, for hoteliers, it's extremely intuitive, and a very smart tool to help property owners with time and cost saving benefits, along with revenue generation through its' ability to convert direct traffic. The tool can also be customised to tailor more towards your own type of property and branding. It's consistently learning and developing it's own database to further support guests who interact with the chatbot
Question:
What differentiates this product or service from the competition?
Answer:
the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI
Showing all answers to: "What differentiates this product or service from the competition?"
the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI
Design by hoteliers for hoteliers
I see a very energetic team working like a family
Customer focus
Not a bureaucratic company to be in partnership with
Tap into leading and growing market - Asia!
Maximize the ROI of AI with the right strategy, solutions & approach to cultural change.
Adaptation of content in to the chatbot software and customer service is more a-tuned to our demands as well as our customer requests. Turnaround time for responses to our questions was unsurpassed with other chat it’s we trialed and customer interface looked and felt much more sleek
Book Me Bob is built by hoteliers. This makes a world of difference. They understand the industry and what makes it tick. They know the questions that the digital assistant is asked and the responses are human like and branded.
The team at Book Me Bob are always looking to improve their product, take feedback seriously and their customer service is second to none.
The fact that this tool also integrates with a number of booking and payment platforms, acting as a booking engine to convert direct traffic that interacts with the tool. Absolutely amazing! The platform continues to grow, offering not just a simple chatbot service, but integrated booking functionality, as well as voucher systems which are automated.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way
Suggest giving a free trial in each city for a hotel to try, once it works the product will speak for itself!
The promotional materials including video needs to suit Asia's taste, suggest editing a bit including the accent of the video talks, best to run a separate Mandarin version (video) which I can help.
We have been shopping around for a product to use on our customer front end and this was but far the most innovative in its approach. The support and onboarding team were really helpful in ensuring integration was seamless process. My overall advice would be to save yourself the time from shopping around and investing resources in to trial integrations; we did that for you and can ensure that BMB is the best product at the most reasonable price on the market
The team at Book Me Bob are approachable, they listen and are constantly developing the platform to meet industry needs. They are a NZ based company so it is easy to pick up the phone and talk to them.
Regardless of the size of your property, consider all membership tiers so that you can maximise your ability to utilise BookMeBob in full. Don't be afraid of AI platforms, as they are a wonderful help to support the efforts of your property... particularly in a time of staffing challenges within the industry. You will not be dissappointed.
Recommended by
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
James South
CEO
@
Igoroom PVT LTD
Tracey Dando
Owner
@
Virtually Tourism
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
James South
CEO
@
Igoroom PVT LTD
Tracey Dando
Owner
@
Virtually Tourism
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
James Bishop
Senior Director, Global Ecosystem
@
SiteMinder
Kayle Borchard
Head of Systems, Infrastructure and Cloud
@
Synergy Group
Kathy Tse
Corporate Travel Manager
@
JBC Travel LTd.
Maurace Choy
Manager
@
Radiant Travel Ltd.
Caspar Schmidt
Managing Director
@
QCC Collection Group Pty Ltd
Natalie Faaee
New Owner Advisor
@
Bachcare
Malissa T. See
Product Director
@
Arichglobe.com
Duncan Waterman
Country Manager
@
D-Edge
Ben Charlton
Director
@
Air8 Digital
Peter Buttigieg
CEO
@
RMS
Shyla Pinto
Revenue Strategist & Business Coach
@
RevenueGen
Peter Ferris
Chief Sales Officer
@
RMS Cloud
Are you a consultant or vendor that recommends Book Me Bob?
Leave a recommendation
Included Modules
Booking Assistant
Direct Booking Tools
Engage prospective guests across multiple communication channels. By answering a...
Pre-Arrival
Upselling Software
Welcome every guest and capture every add-on. Reach out to prospective and conf...
In-Stay
Hotel Guest Apps
Showcase your services with a QR code in rooms or through guest apps. Deliver ...
Group Arrivals
Guest Messaging Software
Prepare & welcome every group with personalized communication. Bring the common...
Features
Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee
Less than $1000/month
Product Screenshots
Aiva Distribution Voucher System
Upselling Software by Book Me Bob
Aiva is an automated, direct sell voucher system allowing you to offer fully branded vouchers on your website. Offer, timeframe, quantity and fine print. You are in total control, able to create, edit and remove all deals in real-time. Payment is automatic through Stripe. Once signed up you then have the option of tapping into her real power by sharing your awesome offers with other savvy tourism businesses. You can choose who, what and the commission rate. She’ll be your own digital concierge!</p>
Capabilities
Book Me Bob doesn’t have any benefits or use cases available
5.0
Excellent
1 reviews
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
1
Reviews
0
Expert Recommendations
Hotelier Rating
10
100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.
Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)
Verified
5 months ago
- 1
Expert Q&A and Partner Recommendations
Submit Recommendation
Book Me Bob hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsIncluded Modules
Sell Vouchers in your Chatbot
Hotel Chatbots
aiva is an automated, direct-sell voucher system allowing you to offer fully bra...
Features
Commission or Revenue Share
% of ancillary upsell revenue
Product Screenshots
80
Reviews
18
Expert Recommendations
Hotelier Rating
7
Practical product & responsive support team
Senior Marketing Communications Manager from 25-49 room City Center Hotel in (Hong Kong)
Verified
5 months ago
10
100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.
Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)
Verified
5 months ago
10
Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.
General Manager from 75-99 room Extended Stay & Serviced Apartment in (Hong Kong)
Verified
5 months ago
10
Smooth and reliable
General Manager from 50-74 room Boutique in Napier (New Zealand)
Verified
6 months ago
10
Successful organizations are known by its people
Hotel Operations Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)
Verified
6 months ago
10
Exceeding the expectation: A lot of guests did not expect this service before and found this is very helpful tool to have. Guests are able to skip the queue to obtain the required information. Sometimes, guests are simply looking for basic information only and this tool is helpful.
Operations Manager from 100 to 199 room Branded Hotel in Auckland (New Zealand)
Verified
6 months ago
10
Guest Engagement
General Manager from 50-74 room Branded Hotel in North Lakes (Australia)
Verified
6 months ago
10
Simply Brill
Hotel Manager from 100 to 199 room Airport/Conference Hotel in Auckland (New Zealand)
Verified
6 months ago
10
The Future of Digitialisation Touchpoints!
Vice President Operations & Development from 50-74 room Branded Hotel in Sydney (Australia)
Verified
6 months ago
9
This is a great innovation for the hotel industry.
Executive Director from 500+ room Branded Hotel in (Hong Kong)
Verified
6 months ago
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 8
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience For customers respective, it helps to get the answers immediately
Showing all answers to: "What does this product or service do well?"
For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience
For customers respective, it helps to get the answers immediately
I see good potential for AI applications to travel industry, there is an edge benefits for hotels specially to increase incremental revenue. A good tool to be introduced and implemented by hotels who are keen to promote themselves instead of relying on OTAs.
Great integration with backend. Phenomenal knowledge on product and understanding customer needs from what type of room they are seeking to what kind of meals the restaurants are offering. Seemless and easy chatbot configuration and setup process
Book Me Bob's AI digital assistant provides hotels with an easy way to offer enhanced customer service. The software offers smart features and delivers great ROI at a time when the hospitality industry is struggling due staff shortages.
Book Me Bob’s innovative technology allows online conversations with prospective guests allowing the front-of house staff to focus on guest care activities such as welcoming new arrivals or checking out existing bookings In addition this saves you money because it reduces your labor costs!
As this product was built by hoteliers, for hoteliers, it's extremely intuitive, and a very smart tool to help property owners with time and cost saving benefits, along with revenue generation through its' ability to convert direct traffic. The tool can also be customised to tailor more towards your own type of property and branding. It's consistently learning and developing it's own database to further support guests who interact with the chatbot
Question:
What differentiates this product or service from the competition?
Answer:
the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI
Showing all answers to: "What differentiates this product or service from the competition?"
the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI
Design by hoteliers for hoteliers
I see a very energetic team working like a family
Customer focus
Not a bureaucratic company to be in partnership with
Tap into leading and growing market - Asia!
Maximize the ROI of AI with the right strategy, solutions & approach to cultural change.
Adaptation of content in to the chatbot software and customer service is more a-tuned to our demands as well as our customer requests. Turnaround time for responses to our questions was unsurpassed with other chat it’s we trialed and customer interface looked and felt much more sleek
Book Me Bob is built by hoteliers. This makes a world of difference. They understand the industry and what makes it tick. They know the questions that the digital assistant is asked and the responses are human like and branded.
The team at Book Me Bob are always looking to improve their product, take feedback seriously and their customer service is second to none.
The fact that this tool also integrates with a number of booking and payment platforms, acting as a booking engine to convert direct traffic that interacts with the tool. Absolutely amazing! The platform continues to grow, offering not just a simple chatbot service, but integrated booking functionality, as well as voucher systems which are automated.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way
Suggest giving a free trial in each city for a hotel to try, once it works the product will speak for itself!
The promotional materials including video needs to suit Asia's taste, suggest editing a bit including the accent of the video talks, best to run a separate Mandarin version (video) which I can help.
We have been shopping around for a product to use on our customer front end and this was but far the most innovative in its approach. The support and onboarding team were really helpful in ensuring integration was seamless process. My overall advice would be to save yourself the time from shopping around and investing resources in to trial integrations; we did that for you and can ensure that BMB is the best product at the most reasonable price on the market
The team at Book Me Bob are approachable, they listen and are constantly developing the platform to meet industry needs. They are a NZ based company so it is easy to pick up the phone and talk to them.
Regardless of the size of your property, consider all membership tiers so that you can maximise your ability to utilise BookMeBob in full. Don't be afraid of AI platforms, as they are a wonderful help to support the efforts of your property... particularly in a time of staffing challenges within the industry. You will not be dissappointed.
Recommended by
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
James South
CEO
@
Igoroom PVT LTD
Tracey Dando
Owner
@
Virtually Tourism
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
James South
CEO
@
Igoroom PVT LTD
Tracey Dando
Owner
@
Virtually Tourism
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
James Bishop
Senior Director, Global Ecosystem
@
SiteMinder
Kayle Borchard
Head of Systems, Infrastructure and Cloud
@
Synergy Group
Kathy Tse
Corporate Travel Manager
@
JBC Travel LTd.
Maurace Choy
Manager
@
Radiant Travel Ltd.
Caspar Schmidt
Managing Director
@
QCC Collection Group Pty Ltd
Natalie Faaee
New Owner Advisor
@
Bachcare
Malissa T. See
Product Director
@
Arichglobe.com
Duncan Waterman
Country Manager
@
D-Edge
Ben Charlton
Director
@
Air8 Digital
Peter Buttigieg
CEO
@
RMS
Shyla Pinto
Revenue Strategist & Business Coach
@
RevenueGen
Peter Ferris
Chief Sales Officer
@
RMS Cloud
Are you a consultant or vendor that recommends Book Me Bob?
Leave a recommendation
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