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Myma.ai: AI built by hoteliers, for the future of hospitality
94% recommended by 58 hotels
Myma.ai is popular in New Zealand and Australia.
Bell - AI powered product analyst
I analyzed all of Myma.ai’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like BookMeBob for its seamless integration and extensive upselling features. The tool significantly reduces call volumes and boosts direct bookings by providing 24/7 AI-driven customer support in multiple languages. Integration with PMS systems and other booking engines streamlines operations and elevates the customer experience. However, users suggest improvements in chatbot personalization and API integration for even better performance.
Founded in 2019 | Headquarters in Havelock North (New Zealand) | 12 employees
Myma.ai - AI Chatbot is a powerful AI-driven customer support platform specifically designed for the hospitality industry. The chatbot seamlessly integrates with Property Management Systems (PMS) and booking engines to streamline hotel operations and elevate the customer experience. It provides 24/7 personalized guest service in multiple languages, significantly reducing call volumes and boosting direct bookings. This not only enhances guest satisfaction but also empowers staff by allowing them to focus on more complex tasks. With extensive upselling features, Myma.ai helps increase revenue while delivering a modern and efficient hospitality solution.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Myma.ai products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Myma.ai's Provided Description:
"Supercharge your staff, bottom line & direct bookings with Myma.ai.
Our AI assistant provides seamless 24/7 personalized guest service, reducing call volume, boosting satisfaction & conversions.
Empower your staff, delight your guests, & increase revenues. It's the future of hospitality, powered by AI."
Automate conversations by connecting your ChatGPT harnessed Myma.ai Chatbot to the Property Website, Google Business Messages, Facebook Messenger, WeChat, WhatsApp, and Instagram.
Suggest Most Suited Rooms, Personalized For Every Search
Suggest Most Suited Rooms, Personalized For Every Search
Myma.ai Chatbot guides visitors to the rooms they are likely interested in, helping them find and book what they want more efficiently. This drives more direct conversion for the property.
Clear Handoff To Staff With Live Chat Capabilities
Clear Handoff To Staff With Live Chat Capabilities
Myma.ai ensures there’s a seamless handoff when a human touch is necessary, flagging agents when to step in. Your team can focus on leads and unique questions, while the Myma.ai AI takes care of the rest.
Automated Ticket Routing
Automated Ticket Routing
When a customer sends a request for an event/ conference inquiry, add-on, or booking changes, Myma.ai automatically creates a ticket based on the guest inquiry and then routes the request to the right person on your team for actioning.
Create Digital Compendium that Empower Guests.
Create Digital Compendium that Empower Guests.
Streamline the check-in process and ensure your customers’ questions are answered instantly, regardless of the time of day or night. Our Compendium solution provides everything your customers need at the click of a button, saving you time and money. This AI Chatbot is integrated into the Compendium to answer questions in a flash.
Actionable Insights
Actionable Insights
Analyze, monitor, and act based on what your guests need. The Myma.ai dashboard provides unique insights for Revenue Managers, Operations, Digital Marketing leaders as well the property General Manager.
Engage prospective guests across multiple communication channels. By answering all the questions instantly, Book Me Bob enables customers to book with confidence, maximising bookings conversions, improving operational efficiency
and reduce customer service costs in record time-to-value.
Welcome every guest and capture every add-on. Reach out to prospective and confirmed guests using gentle but effective nudges. Send high-quality messaging campaigns to offer guests add-on's and the pre Check-In information. Suggest the most suited rooms, personalized for every search. Promote upsells through proactive WhatsApp messages. Proactively offer guests add-on's and the pre check-in information.
Prepare & welcome every group with personalized communication. Bring the common features and policies about your property and the group specific information in an easy to understand guide.
This vendor's trending score is rising, Myma.ai - AI Chatbot is the #4 most trending product in the Hotel Chatbots category (out of 29) and the #132 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Our guests have access to hotel information 24/7 on so many levels. The software speaks for itself so harness that with incredible service and support then you are working alongside the leader of Hotel Chatbots.
What do you dislike or think could be improved?
Nothing comes to mind as they are always one step ahead! I have really enjoyed the set up with the team
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Our guests have access to hotel information 24/7 on so many levels. The software speaks for itself so harness that with incredible service and support then you are working alongside the leader of Hotel Chatbots.
Amazing customer support. Detailed setup experience aand support. Great front-end user experience. Adaptive. Interactive. Amazing product. Exactly what I was hoping for to help my business.
What do you dislike or think could be improved?
It is already perfect in my opinion. Looking forward to whatever the team decides to implement and add on next.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Amazing customer support. Detailed setup experience aand support. Great front-end user experience. Adaptive. Interactive. Amazing product. Exactly what I was hoping for to help my business.
BookMeBob is a chatbot product that is highly suitable for the hospitality industry. The integration of chat GPT has been truly impressive with its natural responses and deep learning capabilities. We are very pleased with BookMeBob's ability to enhance customer care and, especially, upselling.The chatbot has made customer interactions easy and convenient. Its natural responses have made conversations with customers smooth and seamless, eliminating any feeling of talking to a machine. Furthermore, BookMeBob's deep learning ability allows it to automatically improve with each interaction, gaining a better understanding of customer needs and providing accurate and thoughtful responses.One exceptional feature is BookMeBob's upselling capability, enabling hotels to offer additional services and amenities to customers in a natural and sophisticated manner. Having used BookMeBob, we have found it to be a truly useful and effective tool in elevating customer experiences and boosting business in the hotel industry. We are highly satisfied with this product and gladly recommend it to our partners and colleagues in the industry.
What do you dislike or think could be improved?
BookMeBob stands out as a distinctive chatbot solution. Having tested various products, including using two different ones, we found that BookMeBob is the most suitable for our hotel. Its configuration, information, and knowledge incorporate industry-specific terms and expertise, making it the ideal choice for the hospitality sector.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
BookMeBob is a chatbot product that is highly suitable for the hospitality industry. The integration of chat GPT has been truly impressive with its natural responses and deep learning capabilities. We are very pleased with BookMeBob's ability to enhance customer care and, especially, upselling.The chatbot has made customer interactions easy...
Very responsive and accommodating to requests! Eager to learn about product selling in order to best leverage the chat bot.
What do you dislike or think could be improved?
Not much comes to mind, the team has been amazing to work with, quick to responses, and eager to accommodate requests. Perhaps more modern Avatar choices would be nice!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Very responsive and accommodating to requests! Eager to learn about product selling in order to best leverage the chat bot.
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
What do you dislike or think could be improved?
Room to improve on API integration and Chatbot design. And would like to see more enhancement on the machine learning mechanics.
3.5
Average
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
3.0/5
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.
General Manager
from
75-99 room
Airport/Conference Hotel
in
Hong Kong
(China)
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
What do you dislike or think could be improved?
For long term, more travelers will be returning to Hong Kong very soon by 2nd quarter of 2023, including China, and Asia. Shortage of staff is one of the challenges, the chatbot will definitely play an important role in engaging more customers with revenues growth.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.
Director, Business Development, Greater China
from
100 to 199 room
Resort
in
Nai Harn
(Thailand)
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
What do you dislike or think could be improved?
Perhaps the Chinese version would need to be upgraded to cater different Chinese market from China, Asia, Hong Kong etc.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
The display and use is easy and guests appreciate its features. It is a great feature and add on to our website.
What do you dislike or think could be improved?
Further expansion of the devices features and suggestions with more learning from guest habits. This would assist in guest experience and customization of responses.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The display and use is easy and guests appreciate its features. It is a great feature and add on to our website.
Book me Bob technology provides increased booking conversions and strong ROI. The program provides labour saving benefits by providing online support and customer service with continual chatbot learnings for improvements. Also the Book Me Bob team are fantastic to work with.
What do you dislike or think could be improved?
I understand that the Book Me Bob team are currently looking into voice technology which would be very interesting for our organisation
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Book me Bob technology provides increased booking conversions and strong ROI. The program provides labour saving benefits by providing online support and customer service with continual chatbot learnings for improvements. Also the Book Me Bob team are fantastic to work with.
What they do well is streamlining guest interactions. Myma integrate AI tools that have natural conversations, which improves the guest experience. Its about empowering hoteliers to take greater ownership of their customer relationships
December 11, 2024,
Monique Jensen
has seen a demo of
Myma.ai
What they do well is streamlining guest interactions. Myma integrate AI tools that have natural conversations, which improves the guest experience. Its about empowering hoteliers to take greater ownership of their customer relationships
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
December 8, 2022,
Portia Hau
has seen a demo of
Myma.ai
For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience
For customers respective, it helps to get the answers immediately
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
December 7, 2022,
Winnie Chui
has seen a demo of
Myma.ai
I see good potential for AI applications to travel industry, there is an edge benefits for hotels specially to increase incremental revenue. A good tool to be introduced and implemented by hotels who are keen to promote themselves instead of relying on OTAs.
James South
CEO
@
Igoroom PVT LTD
November 25, 2022,
James South
has tried
Myma.ai
Great integration with backend. Phenomenal knowledge on product and understanding customer needs from what type of room they are seeking to what kind of meals the restaurants are offering. Seemless and easy chatbot configuration and setup process
Tracey Dando
Owner
@
Virtually Tourism
November 21, 2022,
Tracey Dando
heard from clients about
Myma.ai
Book Me Bob's AI digital assistant provides hotels with an easy way to offer enhanced customer service. The software offers smart features and delivers great ROI at a time when the hospitality industry is struggling due staff shortages.
Book Me Bob’s innovative technology allows online conversations with prospective guests allowing the front-of house staff to focus on guest care activities such as welcoming new arrivals or checking out existing bookings In addition this saves you money because it reduces your labor costs!
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
June 26, 2022,
Matthew Rose
has seen a demo of
Myma.ai
As this product was built by hoteliers, for hoteliers, it's extremely intuitive, and a very smart tool to help property owners with time and cost saving benefits, along with revenue generation through its' ability to convert direct traffic. The tool can also be customised to tailor more towards your own type of property and branding. It's consistently learning and developing it's own database to further support guests who interact with the chatbot
James Bishop
Senior Director, Global Ecosystem
@
SiteMinder
December 9, 2021,
James Bishop
has seen a demo of
Myma.ai
Book Me Bob is a leading product in the Chat Bot world for hotels. They have a great team of people to help and advise hotels. Their AI learning chat bot really helps hotels to deal with guest requirements while leaving hotel team members free to manage face to face interactions
Kayle Borchard
Head of Systems, Infrastructure and Cloud
@
Synergy Group
December 1, 2021,
Kayle Borchard
heard from clients about
Myma.ai
Super simple to get up and running. Required zero effort from my team as everything was handled by the Book Me Bob technical team. They really understand their product, and were fantastic, friendly communicators who really knew the ins and outs of IT systems in a hotel environment. It really shows that the majority of their team are from a hotel background which made for a welcome change compared to other vendors I have had to deal with over the years.
Easy and convenient for checking hotel facilities and other information. The chatbot response is really prompt that I can inform my customer immediately. Significantly reduce our operation cost and customer support costs.
Maurace Choy
Manager
@
Radiant Travel Ltd.
November 25, 2021,
Maurace Choy
occassionaly uses
Myma.ai
We found the AI-Chatbot is extremely helpful to our customers and travel consultants with the 24/7 quick response after office hours. Save us time to send email to wait for reply, and it also save us cost with IDD call to overseas hotel.
Caspar Schmidt
Managing Director
@
QCC Collection Group Pty Ltd
November 23, 2021,
Caspar Schmidt
regularly uses
Myma.ai
BMB makes life so much easier when we have less team members on or when we need to deal with guest requests during the night from overseas.
It's a great customisable product that helps all the time and keeps the customer happy.
Natalie Faaee
New Owner Advisor
@
Bachcare
November 5, 2021,
Natalie Faaee
has seen a demo of
Myma.ai
Hotels can engage with their guests at any time via their website, which enables them to enhance their guest experience prior, during and post stay. Book me Bob also has the functionality to increase direct business through the bot channel for the hotels.
Malissa T. See
Product Director
@
Arichglobe.com
November 16, 2021,
Malissa T. See
has tried
Myma.ai
We are happy to launch a marketing partner campaign with Book-Me-Bob hotels with orders through it's AI-Chatbot, it definitely help us to increase customer subscriptions to our e-commerce platform and Apps. Our customers and partners are very interesting to purchase hotel premium gifts and dining discount coupon.
Duncan Waterman
Country Manager
@
D-Edge
October 31, 2021,
Duncan Waterman
heard from clients about
Myma.ai
Excellent chat bot and AI tool for hotels. Book Me Bob Chatbot works 24/7 and responds to all of a hotels online inquiries instantly, also encourage customers to make a booking.
Book Me Bob Chatbot is continually trained with new data from multiple accommodation providers, making it smarter with every new question asked by the guest.
Ben Charlton
Director
@
Air8 Digital
October 1, 2021,
Ben Charlton
occassionaly uses
Myma.ai
The ease at which this product integrates with current structures is one of the top features. The training requirement for the on-property team is minimal and the ongoing advancement to improve the product is best in class.
Peter Buttigieg
CEO
@
RMS
August 27, 2021,
Peter Buttigieg
has seen a demo of
Myma.ai
They are constantly evolving with new features and reporting, the BMB team is made up of 85% hoteliers and understand what hotels want. They have built a platform that can work horizontal in the global accommodation space from a holiday home to a 5-star resort , across multiple countries. Their AI conservation has been built to engage hotel customers & free up hotel staff and give a positive customer experience, thus driving more direct bookings and reduce costs.
Shyla Pinto
Revenue Strategist & Business Coach
@
RevenueGen
August 25, 2021,
Shyla Pinto
has tried
Myma.ai
1. Book me Bob makes your static website into a dynamic interactive tool, engaging with customers & guiding them and sharing your story
2. It gives owners and managers the ability to ask, interact & understand what guests are looking for, so they don't have to guess or assume
3. Setup right, it is a tool that can substantially save time, providing intelligent customer service & catering to all guest queries
4. It enhances customer service to 24x7, coz the bot never sleeps or takes a break. It also never falters with mood or tone
I love BookmeBob as it is a chatbot designed for hoteliers by hoteliers. The customer service is amazing, the product is great and the team are always willing to work with users to push the system to new lengths.
Peter Ferris
Chief Sales Officer
@
RMS Cloud
August 26, 2021,
Peter Ferris
heard from clients about
Myma.ai
Book Me Bob are the market leaders in AI tech. Their revolutionary Chatbot has saved hoteliers thousands of dollars in labour costs each year through smart automation.
Their intuitive platform streamlines information delivery to guests ensuring that expectations are exceeded and the information provided is accurate and helpful.
Our clients rave about Book Me Bob and the time and money it saves them.
Question:
What differentiates this product or service from the competition?
Answer:
The tool is user-friendly and offers seamless upgrades. I have heard the voice assistant which offers very natural guest interactions, which improve engagement and operational efficiency. Myma allows hotels to scale and pivot effortlessly
December 11, 2024,
Monique Jensen
has seen a demo of
Myma.ai
The tool is user-friendly and offers seamless upgrades. I have heard the voice assistant which offers very natural guest interactions, which improve engagement and operational efficiency. Myma allows hotels to scale and pivot effortlessly
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
December 8, 2022,
Portia Hau
has seen a demo of
Myma.ai
the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
December 7, 2022,
Winnie Chui
has seen a demo of
Myma.ai
Design by hoteliers for hoteliers
I see a very energetic team working like a family
Customer focus
Not a bureaucratic company to be in partnership with
Tap into leading and growing market - Asia!
Maximize the ROI of AI with the right strategy, solutions & approach to cultural change.
James South
CEO
@
Igoroom PVT LTD
November 25, 2022,
James South
has tried
Myma.ai
Adaptation of content in to the chatbot software and customer service is more a-tuned to our demands as well as our customer requests. Turnaround time for responses to our questions was unsurpassed with other chat it’s we trialed and customer interface looked and felt much more sleek
Tracey Dando
Owner
@
Virtually Tourism
November 21, 2022,
Tracey Dando
heard from clients about
Myma.ai
Book Me Bob is built by hoteliers. This makes a world of difference. They understand the industry and what makes it tick. They know the questions that the digital assistant is asked and the responses are human like and branded.
The team at Book Me Bob are always looking to improve their product, take feedback seriously and their customer service is second to none.
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
June 26, 2022,
Matthew Rose
has seen a demo of
Myma.ai
The fact that this tool also integrates with a number of booking and payment platforms, acting as a booking engine to convert direct traffic that interacts with the tool. Absolutely amazing! The platform continues to grow, offering not just a simple chatbot service, but integrated booking functionality, as well as voucher systems which are automated.
James Bishop
Senior Director, Global Ecosystem
@
SiteMinder
December 9, 2021,
James Bishop
has seen a demo of
Myma.ai
There are more and more chat bots becoming available for hotels, so understanding the differences between each one can be a minefield. Their AI is great and is trained by humans that really understand hotels and their guests.
Kayle Borchard
Head of Systems, Infrastructure and Cloud
@
Synergy Group
December 1, 2021,
Kayle Borchard
heard from clients about
Myma.ai
The entire company seem to have a hotel background of some sort, which goes a long way when implementing new technical solutions in a hotel environment.
When I was doing my due diligence on Book Me Bob as a possible supplier of tech services, I discovered that they are involved with the Microsoft Highway to 100 Unicorns initiative, which is practically unheard of in the hotel tech sector, and probably means they are doing something right.
I would also like to personally thank David and Chris for the superb level of communication and technical excellence during the course of implementation for our clients.
The AI chatbot help to increase customer satisfaction as it feature multi-languages, can recognize customer intent, instantly provide information, on any channel. It is easy tool to use just like a live-chatbot.
Maurace Choy
Manager
@
Radiant Travel Ltd.
November 25, 2021,
Maurace Choy
occassionaly uses
Myma.ai
We didn't find any hotels with similar AI-Chatbot product like Book Me Bob. What make it unique is Book Me Bob chatbot feature with Simplified Chinese (barrier-free). We can retrieve information from the chatbot and read it to our customers straight away in Chinese The overall experience is fabulous with Book Me Bob.
Caspar Schmidt
Managing Director
@
QCC Collection Group Pty Ltd
November 23, 2021,
Caspar Schmidt
regularly uses
Myma.ai
It's very easy to implement, we can make it what we want and we learn from the bot daily. Our team really enjoy how easy it is to use and how it captures the information we need from the customers. Its fast and super user friendly.
Natalie Faaee
New Owner Advisor
@
Bachcare
November 5, 2021,
Natalie Faaee
has seen a demo of
Myma.ai
Book me bob was built by hoteliers and this team have a lot of experience and understand what an accommodation provider needs. Book me Bob is always evolving and learning with AI and they connect with a number of industry partners, allowing connections and implementation to be more seamless.
Malissa T. See
Product Director
@
Arichglobe.com
November 16, 2021,
Malissa T. See
has tried
Myma.ai
It's absolutely a user friendly platform with product images, product descriptions for our customer to choose their preferred items include Room, Food & Beverages as well as Wine and Foods. Book Me Bob hotel with AI-chatbot cater all functions, suit our customer needs.
Duncan Waterman
Country Manager
@
D-Edge
October 31, 2021,
Duncan Waterman
heard from clients about
Myma.ai
Always learning AI, integration with many hotel tech providers and the products are developed by ex hoteliers. BMB are committed to be an active part of the ecosystem, Book Me Bob has an ever-growing list of integration partners with the organisations and systems that power the hotel ecosystem
Ben Charlton
Director
@
Air8 Digital
October 1, 2021,
Ben Charlton
occassionaly uses
Myma.ai
The back-end reporting and insights that can be gathered, the ability to extract learnings and data is a clear differentiator. The integration into the existing website is extremely simple and the true artificial intelligence (AI) is an industry leader.
Peter Buttigieg
CEO
@
RMS
August 27, 2021,
Peter Buttigieg
has seen a demo of
Myma.ai
Book Me Bob (BMB) dashboard “backend” is very simple and purposely built for hoteliers. The BMB team have kept it simple & it is built logically, thus they then get high engagement from their clients, which results in happy customers and everyone getting great value out of the product.
BMB support team is like an extend employee of your own hotel !! as they are made up of x-hoteliers and they understand what you are talking about when something doesn’t work or you want something new.
Shyla Pinto
Revenue Strategist & Business Coach
@
RevenueGen
August 25, 2021,
Shyla Pinto
has tried
Myma.ai
The creators of the product have a vision beyond technology. It is a vision of transformation of the industry, people and enabling better business outcomes. BookmeBob is growing and adapting to hoteliers challenges and looking to break the boundaries of traditional thinking.
BookmeBob is actually designed by hoteliers for hoteliers. Therefore the system has that hotel knowledge we need. The designers understand what happens in a hotel and how hotel guests think and operate. No more explaining to a total computer geek the reality of life in a hotel, these guys get it.
Peter Ferris
Chief Sales Officer
@
RMS Cloud
August 26, 2021,
Peter Ferris
heard from clients about
Myma.ai
The level of service you can expect from the team coupled with their passion for innovation sets them apart. Not one to accept the status quo, BookMeBob dashboard continue to develop their front end and backend products. Their enhanced dashboard functionality for hoteliers and actionable data insights.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to implement Myma into your customer journey to improve its impact on revenue and guest satisfaction. It is all about streamlining guest communication and increase direct bookings so give it a go!
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 11, 2024,
Monique Jensen
has seen a demo of
Myma.ai
My advice would be to implement Myma into your customer journey to improve its impact on revenue and guest satisfaction. It is all about streamlining guest communication and increase direct bookings so give it a go!
Portia Hau
Director
@
Apex Integrated Marketing Solutions Co. Ltd
December 8, 2022,
Portia Hau
has seen a demo of
Myma.ai
Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way
Winnie Chui
Managing Director
@
Hospitality Host Co. Ltd.
December 7, 2022,
Winnie Chui
has seen a demo of
Myma.ai
Suggest giving a free trial in each city for a hotel to try, once it works the product will speak for itself!
The promotional materials including video needs to suit Asia's taste, suggest editing a bit including the accent of the video talks, best to run a separate Mandarin version (video) which I can help.
James South
CEO
@
Igoroom PVT LTD
November 25, 2022,
James South
has tried
Myma.ai
We have been shopping around for a product to use on our customer front end and this was but far the most innovative in its approach. The support and onboarding team were really helpful in ensuring integration was seamless process. My overall advice would be to save yourself the time from shopping around and investing resources in to trial integrations; we did that for you and can ensure that BMB is the best product at the most reasonable price on the market
Tracey Dando
Owner
@
Virtually Tourism
November 21, 2022,
Tracey Dando
heard from clients about
Myma.ai
The team at Book Me Bob are approachable, they listen and are constantly developing the platform to meet industry needs. They are a NZ based company so it is easy to pick up the phone and talk to them.
Matthew Rose
Sales & Revenue Manager
@
RoomPriceGenie
June 26, 2022,
Matthew Rose
has seen a demo of
Myma.ai
Regardless of the size of your property, consider all membership tiers so that you can maximise your ability to utilise BookMeBob in full. Don't be afraid of AI platforms, as they are a wonderful help to support the efforts of your property... particularly in a time of staffing challenges within the industry. You will not be dissappointed.
James Bishop
Senior Director, Global Ecosystem
@
SiteMinder
December 9, 2021,
James Bishop
has seen a demo of
Myma.ai
I'd recommend that anyone looking to use a chat bot type service really takes time to understand how the Artificial Intelligence in the platform is able to learn and adapt to their property and guests.
Kayle Borchard
Head of Systems, Infrastructure and Cloud
@
Synergy Group
December 1, 2021,
Kayle Borchard
heard from clients about
Myma.ai
I would recommend that you book a demo and use their 30 day trial if you are unsure about whether an AI chat bot is what you need for your hotel.
Having said that, I spent a massive amount of time trying to find a decent chat bot system that had good hotel integrations and was coming up rather empty handed until I found Book Me Bob.
Think beyond the traditional business operations. Engage customers from worldwide markets in future without concerning language and time issues, It benefit hotels and user to reach out consumers proactively - at the right time and the right place.
Maurace Choy
Manager
@
Radiant Travel Ltd.
November 25, 2021,
Maurace Choy
occassionaly uses
Myma.ai
From customer point of view, highly encourage hotels to consider installing the AI-chatbot. It's particularly helpful to overseas customers/ travel agents. We often search for more information from hotel website, but it does not guarantee there are relevant information there and somehow is pity stressful.
Caspar Schmidt
Managing Director
@
QCC Collection Group Pty Ltd
November 23, 2021,
Caspar Schmidt
regularly uses
Myma.ai
Give this a try as it will make your life easier in general. The product development and expert delivery makes you feel the bot is part of your team and we enjoy how factual this is. Its a big advantage to use for us as we minimise the time wasted as we capture everything the guests are communicating with the chatbot.
We think its a great advantage to have to ensure maximum service levels.
Natalie Faaee
New Owner Advisor
@
Bachcare
November 5, 2021,
Natalie Faaee
has seen a demo of
Myma.ai
I would strongly recommend hoteliers consider booking a demo and signing up to the 30 day trial. It's easy to sign up via the Book me Bob's website and during this trial period, hoteliers are able to see for themselves how to build and navigate their bot, specific to their needs and requirements. Plus, the friendly support team at Book me Bob will be their to support you through the trial.
Malissa T. See
Product Director
@
Arichglobe.com
November 16, 2021,
Malissa T. See
has tried
Myma.ai
Time to re-think & plan ahead. Stand out from traditional hospitality and travel services with Intelligent Virtual Assistants.
Engage customers at the exact moment they're ready to buy, whether on your website or in your app.
Duncan Waterman
Country Manager
@
D-Edge
October 31, 2021,
Duncan Waterman
heard from clients about
Myma.ai
Hotels should try this product to become more efficient. Guest expectations start on the hotel website and BMB can help considerably. The chatbot can hotels reduce phone calls and if hotels are finding it hard to get staff this reduces one pressure point/
Ben Charlton
Director
@
Air8 Digital
October 1, 2021,
Ben Charlton
occassionaly uses
Myma.ai
Trial the product and leverage all the opportunities to ensure you are getting the best out of it. If you fully adapt this product then you will find it cost-effective and the time reduction in communicating with your current and potential guests will be greatly reduced.
Peter Buttigieg
CEO
@
RMS
August 27, 2021,
Peter Buttigieg
has seen a demo of
Myma.ai
This is the new wave of technology to stay ahead of the game. They are constantly evolving with new features and reporting, the BMB team is made up of 85% hoteliers and understand what hotels want. They have built a platform that can work horizontal in the global accommodation space from a holiday home to a 5-star resort , across multiple countries. Their AI conservation has been built to engage hotel customers & free up hotel staff and give a positive customer experience, thus driving more direct bookings and reduce costs.
Shyla Pinto
Revenue Strategist & Business Coach
@
RevenueGen
August 25, 2021,
Shyla Pinto
has tried
Myma.ai
The brilliance of this tool lies in its innate ability to transform your website customer experience.
The success of this tool is rooted in a thoughtful & considered implementation and application. It is important that hoteliers invest time & intelligence in setup and train product champions within their team to continuously engage with it. That is the difference between automated guest responses and game-changing, insightful customer interaction.
When looking for a chatbot, make sure it is one that can respond to the majority of questions a guest may ask. Make sure it is a chatbot that is reviewed and updated regularly. It needs to learn to answer new questions daily.
Peter Ferris
Chief Sales Officer
@
RMS Cloud
August 26, 2021,
Peter Ferris
heard from clients about
Myma.ai
Its a simple decision: automation in your business helps you convert new customers, deliver higher quality guest satisfaction and reduces labour costs as BookMeBob and RMS Cloud are working cohesively around the clock to deliver information to potential, current and historical guests saving you time and money.
Myma.ai has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.