World leader in AI-GPT reservation agents & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
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Myma.ai - AI Chatbot
4.7 (81 REVIEWS)
HT Score
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Myma.ai - AI Chatbot
Ranked 5 (out of 26) in Hotel Chatbots
Myma.ai: AI built by hoteliers, for the future of hospitality
94% recommended by 58 hotels
Myma.ai is popular in New Zealand and Australia.
Bell - AI powered product analyst
I analyzed all of Myma.ai’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like BookMeBob for its seamless integration and extensive upselling features. The tool significantly reduces call volumes and boosts direct bookings by providing 24/7 AI-driven customer support in multiple languages. Integration with PMS systems and other booking engines streamlines operations and elevates the customer experience. However, users suggest improvements in chatbot personalization and API integration for even better performance.
Automation
Streamlined
Hoteliers often find that Myma.ai's Hotel Chatbots product effectively automates tasks, enhancing workflow efficiency by reducing manual tasks and errors. They highlight the ease of use of its automation features, noting that the AI tools are intuitive and impactful in streamlining operations.
Director
11 months ago
Verified
... Amazing customer support. Detailed setup experience aand support. Great front-end user experience. Adaptive. Interactive. Amazing product. Exactly what I was hoping for to help my business. ...
See full reviewValue
Balanced
Hoteliers often find Myma.ai's Hotel Chatbots product to deliver considerable value for money. They highlight that the software offers a strong return on investment, as the cost corresponds well with the extensive features and benefits it provides. Users appreciate the pricing clarity, noting that terms and potential fees are transparently communicated, which helps in budget planning. Comparatively, they acknowledge the advanced features of Myma.ai's offering which justifies the expense against other similar solutions in the market. Furthermore, many find the availability of free trials and demos exceptionally useful for assessing the product's suitability before committing, ensuring they make well-informed purchasing decisions.
Functionality
Balanced
Hoteliers often praise Myma.ai’s Hotel Chatbots for its strong functionality. They highlight its ability to perform core tasks like booking and reporting efficiently, and find it to be a reliable tool with minimal issues regarding bugs or downtime. The software is noted for its scalability, indicating that it can grow alongside hotel businesses by supporting more users or properties. Hoteliers appreciate the automation of tasks such as billing and reporting, which are executed effectively. The customization of workflows and templates is also mentioned as beneficial, allowing them to adapt the software to their specific needs. Additionally, insights and reporting features are regarded as actionable and easy to interpret, which supports decision-making processes. The global features that accommodate multiple languages and currencies further enhance its functionality for a diverse range of users.
Director
11 months ago
Verified
... Amazing customer support. Detailed setup experience aand support. Great front-end user experience. Adaptive. Interactive. Amazing product. Exactly what I was hoping for to help my business. ...
See full reviewRegional GM
11 months ago
Verified
... Information is always up to date for our Guests ...
See full reviewUser Interface
Intuitive
Hoteliers often highlight the ease of navigation in Myma.ai's Hotel Chatbots product, noting that the menus and features are straightforward to locate and utilize. They appreciate the modern and visually appealing design, which contributes to a positive user experience. The interface is responsive, ensuring quick access without lag, which is crucial for efficient operation. Clarity of information is also praised, with data and key details presented in a clear and concise manner, facilitating easy understanding. Furthermore, hoteliers find the usability intuitive for first-time users, reducing the need for extensive training. Mobile compatibility is another strong point, with the interface working effectively on mobile devices, allowing for flexibility and accessibility. However, there is limited feedback on customizability and accessibility features, indicating areas for potential improvement.
Regional GM
11 months ago
Verified
... Nothing comes to mind as they are always one step ahead! I have really enjoyed the set up with the team ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Myma.ai is Popular For
Size
28 | Large (75-199 room)
22 | Medium (25-74 room)
10 | Small (10-24 room)
19 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
35 | New Zealand
15 | Australia
6 | China
5 | United States of America
3 | United Kingdom
1 | France
1 | Philippines
1 | Egypt
1 | Hong Kong
1 | India
1 | Germany
1 | Indonesia
1 | Thailand
1 | Vietnam
Type
24 | Bed & Breakfast & Inns
24 | Boutiques
29 | Branded Hotels
23 | City Center Hotels
33 | Airport/Conference Hotels
16 | Extended Stay & Serviced Apartments
4 | Hostels
14 | Limited Service & Budget Hotels
30 | Luxury Hotels
6 | Motels
27 | Resorts
10 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
Region
5 | North America
5 | Europe
12 | Asia Pacific
50 | Oceania
1 | Middle East
Category
81 | Hotel Chatbots
1 | Upselling Software
Didn’t find what you were looking for?
What is Myma.ai?
Founded in 2019 | Headquarters in Havelock North (New Zealand) | 12 employees
Myma.ai - AI Chatbot is a powerful AI-driven customer support platform specifically designed for the hospitality industry. The chatbot seamlessly integrates with Property Management Systems (PMS) and booking engines to streamline hotel operations and elevate the customer experience. It provides 24/7 personalized guest service in multiple languages, significantly reducing call volumes and boosting direct bookings. This not only enhances guest satisfaction but also empowers staff by allowing them to focus on more complex tasks. With extensive upselling features, Myma.ai helps increase revenue while delivering a modern and efficient hospitality solution.
Myma.ai - AI Chatbot Alternatives
Not sure if Myma.ai is right for your hotel? Here are similar Hotel Chatbots vendors that could be a good fit for your hotel:
Capabilities
Meet Your Guests In Every Messaging Channel
Meet Your Guests In Every Messaging Channel
Automate conversations by connecting your ChatGPT harnessed Myma.ai Chatbot to the Property Website, Google Business Messages, Facebook Messenger, WeChat, WhatsApp, and Instagram.
Suggest Most Suited Rooms, Personalized For Every Search
Suggest Most Suited Rooms, Personalized For Every Search
Myma.ai Chatbot guides visitors to the rooms they are likely interested in, helping them find and book what they want more efficiently. This drives more direct conversion for the property.
Clear Handoff To Staff With Live Chat Capabilities
Clear Handoff To Staff With Live Chat Capabilities
Myma.ai ensures there’s a seamless handoff when a human touch is necessary, flagging agents when to step in. Your team can focus on leads and unique questions, while the Myma.ai AI takes care of the rest.
Automated Ticket Routing
Automated Ticket Routing
When a customer sends a request for an event/ conference inquiry, add-on, or booking changes, Myma.ai automatically creates a ticket based on the guest inquiry and then routes the request to the right person on your team for actioning.
Create Digital Compendium that Empower Guests.
Create Digital Compendium that Empower Guests.
Streamline the check-in process and ensure your customers’ questions are answered instantly, regardless of the time of day or night. Our Compendium solution provides everything your customers need at the click of a button, saving you time and money. This AI Chatbot is integrated into the Compendium to answer questions in a flash.
Actionable Insights
Actionable Insights
Analyze, monitor, and act based on what your guests need. The Myma.ai dashboard provides unique insights for Revenue Managers, Operations, Digital Marketing leaders as well the property General Manager.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Booking Assistant
Direct Booking Tools
Engage prospective guests across multiple communication channels. By answering all the questions instantly, Book Me Bob enables customers to book with confidence, maximising bookings conversions, improving operational efficiency
and reduce customer service costs in record time-to-value.
Pre-Arrival
Upselling Software
Welcome every guest and capture every add-on. Reach out to prospective and confirmed guests using gentle but effective nudges. Send high-quality messaging campaigns to offer guests add-on's and the pre Check-In information. Suggest the most suited rooms, personalized for every search. Promote upsells through proactive WhatsApp messages. Proactively offer guests add-on's and the pre check-in information.
In-Stay
Hotel Guest Apps
Showcase your services with a QR code in rooms or through guest apps. Deliver a 5-star guest service, while reducing the load on staff.
Group Arrivals
Guest Messaging Software
Prepare & welcome every group with personalized communication. Bring the common features and policies about your property and the group specific information in an easy to understand guide.
Myma.ai Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Myma.ai - AI Chatbot is the #4 most trending product in the Hotel Chatbots category (out of 26) and the #111 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMyma.ai has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Myma.ai Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare Myma.ai to Top Alternatives
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
Drive more direct bookings through your website.
Want to find out if Myma.ai is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like BookMeBob for its seamless integration and extensive upselling features. The tool significantly reduces call volumes and boosts direct bookings by providing 24/7 AI-driven customer support in multiple languages. Integration with PMS systems and other booking engines streamlines operations and elevates the customer experience. However, users suggest improvements in chatbot personalization and API integration for even better performance.
AI-generated from the text of customer reviews
Looking for specific info?
10
Information is always up to date for our Guests
Regional GM from 75-99 room Boutique in Christchurch (New Zealand)
Verified
11 months ago
Our guests have access to hotel information 24/7 on so many levels. The software speaks for itself so harness that with incredible service and support then you are working alongside the leader of Hotel Chatbots.
New Zealand
New Zealand
Regional GM
Large Hotel
10
Great Chatbot and Product.
Director from 200 to 499 room Boutique in Limni (Ionian Islands)
Verified
11 months ago
Amazing customer support. Detailed setup experience aand support. Great front-end user experience. Adaptive. Interactive. Amazing product. Exactly what I was hoping for to help my business.
Ionian Islands
Ionian Islands
Director
X-Large Hotel
10
High expectations of production
Director of Digital Transformation from 50-74 room Bed & Breakfast & Inn in Da Nang (Vietnam)
Verified
17 months ago
BookMeBob is a chatbot product that is highly suitable for the hospitality industry. The integration of chat GPT has been truly impressive with its natural responses and deep learning capabilities. We are very pleased with BookMeBob's ability to enhance customer care and, especially, upselling.The chatbot has made customer interactions easy...
Vietnam
Vietnam
Director of Digital Transformation
Medium Hotel
10
Great to work with!
Marketing Manager from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States of America)
Verified
2 years ago
Very responsive and accommodating to requests! Eager to learn about product selling in order to best leverage the chat bot.
United States of America
United States of America
Marketing Manager
X-Large Hotel
7
Practical product & responsive support team
Senior Marketing Communications Manager from 200 to 499 room Bed & Breakfast & Inn in Hong Kong (China)
Verified
2 years ago
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
China
China
Senior Marketing Communications Manager
X-Large Hotel
7
Practical product & responsive support team
Senior Marketing Communications Manager from 200 to 499 room Bed & Breakfast & Inn in Hong Kong (China)
Verified
2 years ago
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
China
China
Senior Marketing Communications Manager
X-Large Hotel
10
Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.
General Manager from 75-99 room Airport/Conference Hotel in Hong Kong (China)
Verified
2 years ago
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
China
China
General Manager
Large Hotel
10
Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.
General Manager from 75-99 room Airport/Conference Hotel in Hong Kong (China)
Verified
2 years ago
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
China
China
General Manager
Large Hotel
10
100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.
Director, Business Development, Greater China from 100 to 199 room Resort in Nai Harn (Thailand)
Verified
2 years ago
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
Thailand
Thailand
Director, Business Development, Greater China
Large Hotel
10
Smooth and reliable
General Manager from 50-74 room Boutique in Napier (New Zealand)
Verified
2 years ago
The display and use is easy and guests appreciate its features. It is a great feature and add on to our website.
New Zealand
New Zealand
General Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
What they do well is streamlining guest interactions. Myma integrate AI tools that have natural conversations, which improves the guest experience. Its about empowering hoteliers to take greater ownership of their customer relationships
Showing all answers to: "What does this product or service do well?"
What they do well is streamlining guest interactions. Myma integrate AI tools that have natural conversations, which improves the guest experience. Its about empowering hoteliers to take greater ownership of their customer relationships
For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience
For customers respective, it helps to get the answers immediately
I see good potential for AI applications to travel industry, there is an edge benefits for hotels specially to increase incremental revenue. A good tool to be introduced and implemented by hotels who are keen to promote themselves instead of relying on OTAs.
Great integration with backend. Phenomenal knowledge on product and understanding customer needs from what type of room they are seeking to what kind of meals the restaurants are offering. Seemless and easy chatbot configuration and setup process
Book Me Bob's AI digital assistant provides hotels with an easy way to offer enhanced customer service. The software offers smart features and delivers great ROI at a time when the hospitality industry is struggling due staff shortages.
Book Me Bob’s innovative technology allows online conversations with prospective guests allowing the front-of house staff to focus on guest care activities such as welcoming new arrivals or checking out existing bookings In addition this saves you money because it reduces your labor costs!
Question:
What differentiates this product or service from the competition?
Answer:
The tool is user-friendly and offers seamless upgrades. I have heard the voice assistant which offers very natural guest interactions, which improve engagement and operational efficiency. Myma allows hotels to scale and pivot effortlessly
Showing all answers to: "What differentiates this product or service from the competition?"
The tool is user-friendly and offers seamless upgrades. I have heard the voice assistant which offers very natural guest interactions, which improve engagement and operational efficiency. Myma allows hotels to scale and pivot effortlessly
the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI
Design by hoteliers for hoteliers
I see a very energetic team working like a family
Customer focus
Not a bureaucratic company to be in partnership with
Tap into leading and growing market - Asia!
Maximize the ROI of AI with the right strategy, solutions & approach to cultural change.
Adaptation of content in to the chatbot software and customer service is more a-tuned to our demands as well as our customer requests. Turnaround time for responses to our questions was unsurpassed with other chat it’s we trialed and customer interface looked and felt much more sleek
Book Me Bob is built by hoteliers. This makes a world of difference. They understand the industry and what makes it tick. They know the questions that the digital assistant is asked and the responses are human like and branded.
The team at Book Me Bob are always looking to improve their product, take feedback seriously and their customer service is second to none.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to implement Myma into your customer journey to improve its impact on revenue and guest satisfaction. It is all about streamlining guest communication and increase direct bookings so give it a go!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to implement Myma into your customer journey to improve its impact on revenue and guest satisfaction. It is all about streamlining guest communication and increase direct bookings so give it a go!
Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way
Suggest giving a free trial in each city for a hotel to try, once it works the product will speak for itself!
The promotional materials including video needs to suit Asia's taste, suggest editing a bit including the accent of the video talks, best to run a separate Mandarin version (video) which I can help.
We have been shopping around for a product to use on our customer front end and this was but far the most innovative in its approach. The support and onboarding team were really helpful in ensuring integration was seamless process. My overall advice would be to save yourself the time from shopping around and investing resources in to trial integrations; we did that for you and can ensure that BMB is the best product at the most reasonable price on the market
The team at Book Me Bob are approachable, they listen and are constantly developing the platform to meet industry needs. They are a NZ based company so it is easy to pick up the phone and talk to them.
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Support
Verified Support
Myma.ai has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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