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DIRS21 Live
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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DIRS21 Live
Unranked in Staff Collaboration Tools
Ihr Hotelbetrieb in einer App
Not yet recommended by any hotels
DIRS21 by TourOnline AG has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is DIRS21 by TourOnline AG?
Founded in 1996 | Headquarters in | 100 employees
DIRS21 Staff App is a centralized communication and task management solution designed for hospitality teams. It integrates booking information, allowing all team members to work in real-time from a single platform. This seamless connectivity ensures that staff have direct access to relevant data, enabling more efficient operations, quicker responses, and comprehensive oversight of all tasks and bookings. Fitting effortlessly into existing hotel management systems, DIRS21 Staff App enhances teamwork and operational flow by keeping everyone informed and aligned, thereby optimizing the guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of DIRS21 by TourOnline AG products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
DIRS21 by TourOnline AG Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
DIRS21 by TourOnline AG Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by DIRS21 by TourOnline AG
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
DIRS21 by TourOnline AG's Provided Description:
"DIRS21 Live bündelt Kommunikation, Aufgaben und Buchungsinformationen in einer zentralen Lösung für Ihr Team. Alle Bereiche arbeiten vernetzt in Echtzeit und greifen direkt auf relevante Daten zu. So steuern Sie Abläufe effizient, reagieren schneller und behalten jederzeit den Überblick."
FAQs
DIRS21 Live Alternatives
Not sure if DIRS21 by TourOnline AG is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Central control in everyday hotel operations
Central control in everyday hotel operations
All information, tasks and bookings bundled in one app – for maximum overview in daily operations.
Real-time communication
Real-time communication
Your team communicates directly, clarifies questions quickly, and remains networked across departments.
Organize tasks efficiently
Organize tasks efficiently
Plan, assign and track to-dos – with clear responsibilities and transparent progress.
Integrate guest contact directly
Integrate guest contact directly
Manage messages and requests centrally and communicate with guests without switching tools.
Working flexibly and remotely
Working flexibly and remotely
Access all relevant data and functions anytime and from anywhere – ideal for the entire hotel operation.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Dashboard
The dashboard is the central access point to DIRS21 Live and brings together all important information at a glance. You can see open tasks, current arrivals, as well as news, chats, and messages in a clear overview. From here, you can directly access all areas. This way, you always maintain an overview and can react quickly in your daily work.
Booking center
The booking center centrally manages all bookings in DIRS21 Live. You can clearly manage arrivals, departures, and vouchers, filter by date or channel, and keep track of all relevant data. Detailed views for each guest provide quick access to information and direct actions. This allows you to control processes efficiently and communicate directly with your guests.
News & Ideas
With News & Ideas, you can share information centrally in DIRS21 Live and actively involve your team. Publish updates, gather feedback, and encourage the exchange of suggestions. Content is clearly organized, commentable, and always available. This strengthens internal communication and creates space for continuous improvement in daily work.
Team-Chat
The team chat consolidates internal communication into a central solution. Your team exchanges information in real time, clarifies questions directly, and delegates tasks in a structured manner. Whether reception, housekeeping, or technical support – everyone stays connected and collaborates efficiently. Images, videos, and documents can be easily shared and directly linked to tasks. This makes communication clear, fast, and transparent.
Chat for guest communication
The guest communication chat consolidates all messages in a central inbox. Your team responds directly from DIRS21 Live to inquiries from platforms like Booking.com or Expedia. Conversations remain synchronized and traceable in one place. This reduces tool switching, enables faster response times, and improves service quality in daily operations.
Voucher management
Voucher management enables quick verification and direct redemption of vouchers during guest interactions. Your team sees the status, value, and booking reference within seconds and redeems vouchers without switching systems. Redemptions are automatically documented and updated in the DIRS21 Cockpit. This allows you to maintain an overview, avoid queries, and accelerate service processes.
Tasks & Lists
With tasks and lists, you can plan and manage all your to-dos centrally in DIRS21 Live. Tasks are structured, clearly assigned, and given priorities and due dates. Your team can keep track of progress at all times and adjust the status flexibly. This creates transparency, clear responsibilities, and efficient processes throughout the entire hotel operation.
Surveys
Surveys allow you to gather feedback directly within DIRS21 Live. Create questions flexibly, define answer options, and set deadlines. Results are transparent and easily accessible, facilitating quick team discussions. This enables you to actively engage employees, efficiently evaluate suggestions, and make informed decisions in your daily work.
DIRS21 by TourOnline AG Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, DIRS21 Live is the #61 most trending product in the Staff Collaboration Tools category (out of 61) and the #3046 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDIRS21 by TourOnline AG’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
DIRS21 by TourOnline AG Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
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It looks like DIRS21 by TourOnline AG is not recommended by any hotels
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DIRS21 by TourOnline AG hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsDIRS21 by TourOnline AG Integrations
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Support
Unverified
DIRS21 by TourOnline AG has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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