FCS1

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Hotel Operations, Powered By Technology

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Ratings Summary

Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, FCS1 is the #47 most trending product in the Staff Collaboration Tools category (out of 53) and the #1523 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

FCS Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About FCS1
Founded in 1982 | Headquarters in Singapore (Singapore) | 665 employees
FCS1 brings together the best technical know-how of FCS’ hospitality solutions into a single app – designed to meet any hotel’s ever-changing needs. FCS1 covers the spectrum of your operations – from cleaning and service delivery to incidents and overall maintenance. With state-of-the-art technology tailored to every property and a simple user interface, FCS1 is as easy to use as it is easy to implement. Made by hoteliers, For hoteliers.

Capabilities

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FCS Solutions doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Job Dispatch and Guest Services Automation Solution

Hotel Management Software
FCS1 Jobs is a job dispatch and guest services automation solution that fulfils guests and internal requests by streamlining the daily workflow. Achieve efficient & consistent levels of guest service at an optimized cost with measurable performance indicators and reports. Ensure no request gets missed out with real-time job status overview and the ability to schedule recurring jobs.

PREMIUM ADD-ON

Guest Rooms and Public Area Cleaning Management

Housekeeping Software
FCS1 Cleaning streamlines a hotel’s daily cleaning and inspection process for both guest rooms and public areas by automating the allocation of assignments to the best available room attendant at any time. Increase staff efficiency with the right tools at their fingertips - post room status, linen, minibar, amenities consumption directly from staff mobile.

PREMIUM ADD-ON

Ad Hoc and Preventive Maintenance Management

Hotel Maintenance Software
FCS1 Maintenance is designed to complement the management and maintenance of all assets within the hotel, allowing staff and management to easily handle all general engineering service operations – creating ad hoc work orders, modifying previously scheduled engineering and maintenance services for guest rooms and public areas, or scheduling work requests in advance.

PREMIUM ADD-ON

Incident and Guest Complaint Management

Property Management Systems
Decrease average response time for all major incidents and complaints on property with immediate actions and timely resolutions for hotel & non-hotel guests and staff & vendors on property. Manage all types of incidents - service lapses, accidents, altercations, medical emergencies, and more. Minimize chances of overlooking cases and easily access historical data with proper documentation and records.

PREMIUM ADD-ON

Pricing

Pricing Available By Request

FCS Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

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Hotelier Rating

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Integrations

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Company Functionality
Oracle Hospitality
Oracle Hospitality

91% recommended by 529 hotels

Property Management Systems
innRoad

This integration hasn’t been verified by FCS Solutions yet.

innRoad

88% recommended by 341 hotels

Hotel Management Software
RMS
RMS

86% recommended by 329 hotels

Hotel Management Software
Stayntouch
Stayntouch

94% recommended by 153 hotels

Property Management Systems
Easyway

This integration hasn’t been verified by FCS Solutions yet.

Easyway

97% recommended by 127 hotels

Guest Messaging Software
INTELITY

This integration hasn’t been verified by FCS Solutions yet.

INTELITY

91% recommended by 79 hotels

Hotel Guest Apps
SABA Hospitality

This integration hasn’t been verified by FCS Solutions yet.

SABA Hospitality

94% recommended by 69 hotels


Shiji Enterprise Platform

This integration hasn’t been verified by FCS Solutions yet.

Shiji Enterprise Platform

80% recommended by 31 hotels

Property Management Systems
neorcha

This integration hasn’t been verified by FCS Solutions yet.

neorcha

93% recommended by 3 hotels

Hotel Guest Apps
Smartcon Solutions

This integration hasn’t been verified by FCS Solutions yet.

Smartcon Solutions

100% recommended by 1 hotels

Guest Room Management System

Support

Unverified

FCS Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

0%

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hotelkit

Staff Collaboration Tools

4.7 (715 REVIEWS)
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Actabl

Staff Collaboration Tools

4.6 (1766 REVIEWS)
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Flexkeeping

Staff Collaboration Tools

4.9 (189 REVIEWS)
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